Horrible rude ask for the sink it be repaired never happened

My daughter has an extended stay there while studying abroad, thus I wanted to stay there too. It had a great location, and clean comfortable beds, and a spacious bathroom. Great location and accommodating management! I would stay there again!

We were impressed with the cleanliness of the hotel. The breakfast was good. The person at reception was extremely nice and very helpful. We would stay there again.

Date 07th of March, time 18:30. We requested 3 additional pillows at the reception. The lady in a condescending and patronizing tone responded to us: "Bear in mind we have other guests and I cannot give you 3 pillows only 2". She was NOT apologetic and we felt disrespect by her tone and immediately disappointed with our stay that had just begun for not having an essential necessity not satisfied. She demonstrated a "Cannot attitude" which goes absolutely against the worldwide and well know hospitality of Accor. I must emphasize that there were 2 ladies at the reception and the event did NOT happened with Ms. Naomi who gave ua an excellent check-in experience a few hours before. Date 08th of March, time 21:00. We greeted the only gentleman at the reception in French and in a polite and respectful manner. We requested him 1 pillow. He immediately demonstrated a "Cannot attitude" and said he could not leave the reception. Since I knew that the deposit for pillows was just behind him I insisted with my request. He instead of trying to find a solution responded "You have 4 pillows in your room". I responded to him that I was not asking him how many pillows I had in my room but I was asking for 1 pillow. He arrogantly and sarcastic started to laugh. I questioned why he was laughing and he responded he was not. Then questioned about his name. He responded "Why do you want to know my name?". I answered because I would report the event. Upon insistence he went to the deposit and in less 45 seconds returned with the pillow that instead of being given to me was disrespectfully thrown on the coach. When I said to him that the whole request was quickly solved in less than 1 minute, he disrespectfully and in unhonourable manner turned his back and said he would not address me anymore. All the positive points of your hotel could not compensate the feelings that were caused by the 2 events that could have been quickly solved. Both staff members seem to forget they represent a worldwide brand that is remembered by its hospitality. I stay in Accor hotels in a private and corporate way in different continents and these 2 staff members do not represent the Accor standards.

Rooms very basic. Television did not work. No toiletries. Pool and gym closed. Staff could have been more helpful and friendly.

The view is magnificent and the room is spacious and well-equipped. Brekfast was very generous and service is helpful and friendly.

The staff was friendly and helpful. The location was walking distance from restaurants, bakeries, mall, etc. our room had a view of the Eiffel Tower and was very clean. Definitely recommend this hotel. I

Great location but service and facilities are bad. There was a problem with elevators and was not fixed for a week. No essentials in bathroom except shower gel and hand soap which were halfly used. Toilet paper is very low quality and finishes immediately. The air conditioning was not working, had to ask for fix. Last day just before checkup, one cleaning lady knocked the door to ask when we are leaving, it was so rude and disturbing. Our room card stopped working suddenly and could not enter the hotel. The receptionist lady saw us from inside but did not come to open it. Luckily another guest came and we could enter. After 2 times staying here, I decided not to stay again.

Great location only 8 minutes walk from the metro and 20 minute walk from the Eiffel Tower. The room itself was very spacious and had everything we needed.

Nice location, close to Eiffel Tower, lovely views from our room (8th floor). Apartment was small, main areas were clean but the tops of the curtains were filthy. Dishwasher and TV didn’t work. The beds weren’t very comfortable (very hard). Overall we felt the whole apartment could do with an overhaul as it was quite dated and the furniture was well worn - especially the couch cover and the counter area.

The room was too dark in the kitchen, with only one light on the top of cooktop. The laundry accepted only coins - bill machine was out of order. I recommend installing the exchange machine as the lady at the lobby did not want to exchange the bill to coins. Location was good.

Staff was very nice, the view was quite impressive but it was not very clean and it smelled tobacco in the room.

We have stayed in many Adagio branded hotels and find them to be adequate for our needs. However, we find the level of service to be uneven. We had two particular issues in our stay that warrant a mentions here. Firstly, the dishwasher in our unit was not functioning and despite reporting it to the front desk nothing was done until out stay was over. We also noticed that our cards were twice deactivated and we had to go down to the reception desk and have them activated.

The elevator didn’t work. The TV didn’t And not toilet Paepar and the machine closes didn’t work and the cleaning service they don’t put soap for machine but the cleaning was good So do so do do do do do do Sh do do do do do do do Sh Sh can can can can can can can can CB can cam do do do do do Sh do Sh can

I loved all of the staff at the Paris Center Tour Eiffel . they made me feel welcomed and took care of any and all needs as they arise. I would recommend staying at the place to have wholesome experience in Paris and the flexibility to have autonomy