Sofitel Paris Baltimore Tour Eiffel Hotel 5 stars

We had to cut our trip short due to the UK France lock out however we were greatly dissatisfied on check in. The room, which we were led to believe was a suite (and we have stayed at many Accor properties so we thought we had a good comparison of what constituted a suite) however were not really happy with the smallness of the room, the view was good from the balcony however the room was very small, 2 small with 2 people with luggage. The bathroom shower wasn cumbersome to use, and the water temperature was either blistering hot, or scolding cold. And there was no iron in the room, when we requested it was a average steam iron. To be frank, it was a 2 star tourist hotel. And if that was what we had paid for its what we would have expected, however this is not the case. And being an Accor Diamond member, use to many of your properties we were very disappointed. Whilst we don't expect the suite upgrades to be returned due to us shortening our trip, we would like it known that it is not one of our preferred hotels in Paris.

The service and the employees were very nice and helpful, but the suite is horrible especially the carpet which is old, used and full of stains a creates a horrible smell that you can feel as soon as you enter the room.

We stayed for three nights in a junior suite, recurved great Accor Gold welcome. Hotel was spotless and well managed to respond to the COVID-19 crisis. I’d stay again when visiting Paris

Our family of 5 had a great stay at the Sofitel Baltimore Tour Eiffel. The staff were incredibly welcoming, friendly and helpful for our short tour of the sights of the city in August

Friendly staff, a boutique feeling, but would have nailed it if the rooms were fresher or renovated.

This was our first trip since Corona so we were nervous. The hotel did an excellent job with staff wearing masks and providing hand sanitizer at the entrance and the elevator. The room were clean.

Everyone did all they could to make my stay a great experience. The women at reception, the men and women at the bar/restaurant, and the technician who brought down my luggage. I was very impressed with a tiny young lady who lifted my 25KG suitcase to my room!

While I understand social distancing, plastic glass, ... I do not understand why I had the impression to pay 400€ for a Mercure type of experience. I am Diamond, Loyal to Accor, but this experience was terrible. - no mini bar - limited pilow (only one for a king size bed), limited towels 1 - I was upgraded to a nice suite last time. Today, I kept my tiny classic room with a shower while my profile shows I prefer bath No personal treatment, no upgrade, no fancy. You lost the pleasure of visiting Sofitel, you just get a bed. no fun, no fancy gifts or services.

We stayed here for 2 nights the weekend that France went in to lockdown for COVID-19 (unfortunately we had to leave a day early). This is a lovely hotel situated between the Arc De Triomphe and the Eiffel Tower. It’s not too big and we were able to upgrade for no extra cost to a room with a view of the Eiffel Tower (probably because they weren’t very busy!). The staff were excellent despite the uncertain times and could not do enough for us. We will be returning to Paris to visit all the places we couldn’t this time, and we will be staying here again. I wish all the staff well during this difficult time.

We absolutely loved staying at this hotel, which was very nice and clean and in a great location. But, the standout experience was every interaction with the staff. With all the world news going on, the staff was upbeat, always pleasant, helpful and made our trip fabulous. I would recommend this hotel to everyone just because of the staff. Seriously, they were the best! Also, the breakfast was incredible.

From arrival to departure, the best service from a very competent staff. Very good restaurant. Also the location on Paris is very good. The only little item is, that there was one less chair than usual and we needed a place to put pur suitcases’s.

I stayed at Sofitel with my family and children. Although the hotel is good. The service is terrible. The receptionist does not value Plaintinum members. The room service is terrible, they take 2 to 3 hours to delivery even after repeated calls. We had requested for airport Cab for early morning flight, in the morning they tell as cabs are not available. I had to book two different taxis with my small kids and luggage. The service for kind for rates they charge as five star hotel is terrible.

Not sure what to say that have not been said. Exceptional venue and even more amazing level of service, incomparable to other places I have been in before. A friend of mine who adviced us this Sofitel told me "there are 5 stars and 5 STARS". I totally get what he means now. Context, I went to that Sofitel to spend a special evening with my partner and the staff went among and beyond to make our stay memorable and unique. It's for this level of service that the next time we travel, our first step will be to look at Sofitel offers. An exceptional experience, top to bottom.

From the moment we stepped in the door the staff of the Sofitel Paris Baltimore Tour Eiffel was friendly, helpful and everything you would expect from a hotel and more.The location was perfect for sightseeing, especially on foot. Trains were not running see we walked the city. Room was very nice, bed comfortable. Only issue we had was keeping the room temperature comfortable. Lobby bar was nice, food was very good. We would definitely stay here again.

Hotel well located, in walking distance from main attractions, close to metro and bus stop, very kind staff, descent breakfast. The hotel needs a total renovation to redeem the Sofitel brandname. Max, the porter is the proper 5 star employee of the house! Very glad meeting him. Overall, the kindness of the staff overpass the lack of facilities and the size of the rooms