Sofitel Paris Baltimore Tour Eiffel 5 stars

Customer review rating (ALL Rating) 4.6/5 906 reviews

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Description

Hotel extras

  • Ideal location near Trocadéro

  • A suite with views of the Eiffel Tower

  • A new backdrop for culinary excellence

  • Choose the perfect wine for your gourmet experience, directly from our cellar.

  • Restaurant, Lordy's Paris Club

Our accommodation(s)

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Hotel location

Sofitel Paris Baltimore Tour Eiffel

88 Bis Avenue Kleber
75116 PARIS
France

GPS:48.866381, 2.289507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  906 reviews

TripAdvisor Rating  4.5/5  801 reviews

Certificate of excellence 2024

Great location, fantastic staff and amenities.

TripAdvisor rating 5.0/5

548ryane Business - TripAdvisor review

Fantastic and friendly staff with great attention to detail. Rooms are very comfortable and on site restaurant for breakfast, lunch and dinner was very good. Bar is quaint with more excellent service. The staff overall cannot do enough for you to enjoy your stay. Location is fantastic.

Would definitely come back

TripAdvisor rating 5.0/5

Raheleh S TripAdvisor review

5/5 – Outstanding Experience Sofitel Paris exceeded my expectations! The hotel was impeccably clean, with excellent service from the polite and professional staff. My room was comfortable, and beautifully designed. The location was perfect—central yet peaceful, making it easy to explore the city. Pricing was fair for the quality and experience. Absolutely nothing negative to say—I would definitely return!

Dear Raheleh S, Thank you so much for your kind words and the wonderful feedback regarding your stay at Sofitel Paris Baltimore Tour Eiffel. We are thrilled to hear that our team's service, the comfort of your room, and our prime location contributed positively to your experience. It is always our goal to provide an exceptional experience for our guests, and we look forward to welcoming you back in the future in the City of Light. Best regards, Adrien Falémé Director of Operations Sofitel Paris Baltimore Tour Eiffel

Stay was alright

Customer review rating 3.5/5

Tony Business - Confirmed reviews ALL

Under the THC collection, there wasn’t any ability to check in earlier than the stated 2pm from hotel. That was understandable but we had to wait until 430pm when our unit was actually ready. As someone who was traveling overseas for work this would’ve made my experience. The unit was not stocked as we had to request standard items included such as water. The closet door handle was falling apart and unit was frigid even when we had the heat turned up. Staff was incredibly nice particular the door staff but felt like overall execution and internal communication between staff was off during this trip. Took a few asks for our luggage to also arrive so that we could actually freshen up. Breakfast experience was lovely.

Wonderful

TripAdvisor rating 5.0/5

Dilara C TripAdvisor review

The hotel is generally very clean. The staff is very helpful. The breakfast is great. There is everything you need. The service is fast. Only the rooms are small. The beds were the most comfortable I have ever seen. It has a very stylish atmosphere. I would especially like to thank Majid, the attendant. He helped us a lot. My children loved him. Thank you very much to everyone for this wonderful stay.

Dear Dilarasjourney, Thank you for your kind words regarding your recent stay with us in the Sofitel Paris Baltimore Tour EIffel. We are delighted to hear that you found our hotel clean and our staff, especially Majid, helpful and accommodating. It is wonderful to know that you enjoyed our breakfast offerings and the comfortable beds. We appreciate your feedback regarding room size; we strive to provide a cozy atmosphere that complements the elegance of our establishment. Your compliments motivate our team to maintain high standards of service. We hope to welcome you and your family back for another memorable stay. Best regards, Sofitel Paris Baltimore Tour Eiffel

Bad Feedback on Recent Stay and Dining Experience

TripAdvisor rating 1.0/5

Elison C TripAdvisor review

We were received with great casualness, even contempt, on Saturday evening around 10 p.m. by the person at the entrance of the hotel. This person clearly doesn't understand what 'welcome in a palace' means. Unlike their colleague at the concierge desk, who listened to our complaints with great professionalism. One must have attended a hospitality school, while the other may not have, yet politeness and smiles should not need to be taught in training, but should be a standard for all employees in the hospitality industry, especially in a five-star hotel. We ended up going to another establishment that knows how to properly and politely welcome its guests. I made a reservation at the Lordy Paris Club restaurant for lunch to celebrate my daughters' birthday. I clearly stated during the reservation that there were two vegetarians (I even confirmed this by phone). What a disappointment for my daughters! Most of your pastries contain fish gelatin!

Dear Elison, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the experience you encountered upon your arrival at the hotel. Your comments regarding the reception you received are concerning, and we assure you that we strive for a warm and welcoming atmosphere that reflects our commitment to excellence in hospitality. We also regret that your dining experience did not meet your expectations, particularly regarding the dietary needs you had communicated. While we take great care to accommodate our guests' preferences, we appreciate your feedback as it helps us to improve our services. We value your insights and will use them to enhance our guest experience, ensuring that we uphold the high standards associated with our hotel. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Best regards, Sofitel Paris Baltimore Tour Eiffel

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Other web-users rate our hotel

  • 391 reviews 9.8/10 Location
  • 493 reviews 6.9/10 Room
  • 758 reviews 9/10 Service
  • 180 reviews 8.3/10 Breakfast
  • 129 reviews 6.2/10 Cleanliness
  • 64 reviews 9.3/10 Bar

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