Sofitel Paris Baltimore Tour Eiffel Hotel 5 stars

I stayed in the hotel for 3 nights. The receptionist who checked in was not professionally trained to handle, a platinum member has no value in the hotel. The room service is terrible and had to make repeated calls to get things done. Check out even difficult, despite of request a day early to arrange cab, the receptionist tells us in the morning while checking out that no cabs were available, leaving you with all the risk with your fight. It was worst experience with small kids and family.

The staff were magnificent. The initial checking in experience was not great. I made the reservation with the central Accor telephone line. I requested a twin room but that was not communicated to the hotel. After checking that the room given to us was not adequate, we were moved, without fuss, to an appropriate room which we enjoyed.

I stayed at Sofitel with my family and children. Although the hotel is good. The service is terrible. The receptionist does not value Plaintinum members. The room service is terrible, they take 2 to 3 hours to delivery even after repeated calls. We had requested for airport Cab for early morning flight, in the morning they tell as cabs are not available. I had to book two different taxis with my small kids and luggage. The service for kind for rates they charge as five star hotel is terrible.

Loved the hotel experience and the simpathy of everyone is a big plus

The good stuff: The location was perfect, reception staff very pleasant and accommodating, concierge was helpful, room was small but cozy and comfortable, I especially liked the bathroom well lit and separated toilet. The bad stuff: There’s no door man(person), room service staff didn’t speak english which was very inconvenient for such an international hotel in a busy touristy city. The breakfast buffet could have more selection, poor buffet and the menu for hot fresh food was limited, not value for the price you pay. On NYE, we couldnt get to our restaurant that we had reserved due to road closures so we opted to eat at the hotel restaurant, there was ONE set menu and it did not cater for our taste. It was a 7 course meal and no changes or substitutions. When we left our table and told them we decided to Leave, i did not care for the demeanor of the host, he quickly told us we had to pay for the water that they had opened for us, which we didnt drink yet. I dont care about paying for that but it was a bit distasteful. Overall exeprience was good I would come back here but it does not measure up to other sofitel hotels i’v been to.

Tried unsuccessfully to line up dinner reservations the through the concierge with multiple requests to no avail before we arrived.

We thoroughly enjoyed all aspects of our stay including, the elegant, classic style room, the housekeeping service, the reception and concierge friendliness and attention, the breakfast and dinner in Carte Blanche and the perfect location in Paris’s Trocadéro area. Could not ask for more.

I was disappointed with the hotel, the room was very small, the breakfast area was also very. Several times there was not enough food, cups, plates, etc.

The hotel staff was very friendly and accommodating during our stay. Although we were unable to check-in on time, they certainly made up for it with the warm welcome and gifts for our 2 yr old son. We felt right at home for our little New Years Eve celebration!

We had an amazing time the hotel was beautiful and the staff was so friendly and helpful.

Unfortunately the previous guest has smoked in the room. Cannot stay in the room .

The hotel was amazing. Nice facilities, and people working there very polite and ready to support however the following need some improvement: 1. Room 509, was not clean enough 2. Since we got our backpacks stolen in Paris, we needed to use a pc and telephone from the hotel. The Pc on the -1 floor, was nice but, it is important to have a telephone there for people to use. We had to go up and down more than 5 times to do what we wanted to do. 3. A plumber went into our room without our approval, or without asking us first. That’s unacceptable. For that reason we asked a new room and you provided us after some time. 4. The new room was on the second floor instead on the same floor, but for that I had to ask for free late check out. You should offered that before asking. Especially for people like us who are travellers and we do more than 6 trips per year, all to ACCOR Hotels. 5. The hair dryer in room 509 does not represent ACCOR Hotels. In room 209 it was different , and of course better. 6. When I asked for caramelized bananas in my pancakes at the breakfast, I just got a no reply. I kinldy asked to see with the chef if that is possible. But again the reply I got was negative. A five star service should at least replied to me: ‘let me check if thats possible with the chef”. However except from that all other things was absolutely perfect. We got all the support we wanted from your team , in regards with our stolen staff from our visit to Louvre museum. Also the hotel is well decorated and in a perfect location. We will definitely come again if we ever come to Paris.

Excellent location, 10 min walk from Arc de Triomphe and Champs-Elysées. Staff were fantastic - friendly, professional and extremely helpful. Had a standard room which I feel was quite small but clean and comfortable. I love Sofitel beds - always perfect night's sleep. Would definitely stay again.

Main concern, disappointment was the size of the room, last time we had a very nice room and here we were on the 6th, very small, hurt myself twice with the roof... not what I was expecting.

Pleasant stay in nice hotel with kind staff. Will most likely stay there again. Couple of room for improvement: Junior suite felt like a room more than a suite. Breakfast service was a bit slow and choice limited.