Sofitel Paris Baltimore Tour Eiffel 5 stars

Customer review rating (ALL Rating) 4.5/5 787 reviews

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Description

Hotel extras

  • Ideal location near Trocadéro

  • A suite with views of the Eiffel Tower

  • A new backdrop for culinary excellence

  • Choose the perfect wine for your gourmet experience, directly from our cellar.

  • Restaurant, Lordy's Paris Club

Our accommodation(s)

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Hotel location

Sofitel Paris Baltimore Tour Eiffel

88 Bis Avenue Kleber
75116 PARIS
France

GPS:48.866381, 2.289507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  787 reviews

Customer review rating 0.5/5

Kanishka B. Business - Confirmed reviews ALL

Unfortunately, despite paying €600+ per night, the room ACs do not seem to work. I would sincerely hope you would check these before guests check in. This has happened to me twice in a row. A lot of your rooms are really small - which I understand, since its Central Paris. But, a warning is helpful - saying one cannot walk around the room properly. Please consider leaving more than one bottle of still water in the room, if your heating system is reliably malfunctioning :)

Dear Kanishka B., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to learn about the issues you encountered with the air conditioning and the room size. Your comfort is of utmost importance to us, and we strive to provide an enjoyable experience for all our guests. While we acknowledge that our rooms reflect the charm of Paris, we appreciate your suggestion. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Sincerely, Sofitel Paris Baltimore Tour Eiffel

Customer review rating 2.0/5

Ann C. Couples - Confirmed reviews ALL

First off, the staff was amazing. very well trained and attentive, special shoutout to the male bartender that worked the 13th and 14th at the lounge bar in the evening. My main issue was the room. The smell was terrible upon walking in. It was a mix of mildew/mold and cigarette smoke. I called and immediately asked for a new room. They took awhile to call me back and said they would bring up a device to help with the smell and change my room the next day. They did neither. They never brought the device to air out the room and I never heard from anybody about a room change or any other follow up. It was not handled well.

Dear Ann, Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our staff to be exceptional, especially the bartender at our lounge bar. However, I sincerely apologize for the discomfort you experienced with the condition of your room. It is disheartening to learn that the air quality did not meet the high standards we strive to maintain. I regret that our response did not address the situation in a timely manner, which is not reflective of our usual guest service. Your comments regarding the follow-up and the promised actions are noted, and I will ensure that they are reviewed with our team. We appreciate your input, as it allows us to improve our services. Thank you once again for your review, and we hope to have the opportunity to provide you with a more pleasant experience in the future. Best regards, Sofitel Paris Baltimore Tour Eiffel

Customer review rating 5.0/5

Ben M. Business - Confirmed reviews ALL

Hotel was fantastic! The lobby was spotless all the time and the cleanliness of the rooms was an to exceptional standard. Housekeeping was prompt and done without fail and not a speck of dust in the rooms at all! We requested a hairdryer and an iron which was brought to the room instantly! Breakfast was also fantastic, food was delicious and the staff were very proactive and helpful. I look forward to returning! Thank you to Youssef from the front office for a lovely welcome drink.

Dear Mr. M., Thank you for your kind words and excellent score! Your recommendation is the highest compliment we could receive. I am absolutely thrilled to know that the Sofitel Baltimore Tour Eiffel lived up to your expectations. I look forward to welcoming you for another memorable visit to Paris! Warm regards, Audray Lucia Baundu Guest Relation Officer

Customer review rating 5.0/5

Daniel R. Couples - Confirmed reviews ALL

Me & my Fiancé had an amazing stay! We stayed in the best room in the hotel with an Eiffel Tower view directly from our room. The staff has been exceptional and made us feel so welcomed. Huge shout to Louis he was so helpful, he even took us to our room after checking in and showed the features. We can not wait to come back here!

Dear Daniel, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your fiancée enjoyed the stunning Eiffel Tower view and that our team, especially Louis, contributed to your exceptional experience. Your feedback is invaluable, and we look forward to welcoming you back for another memorable stay in the future. Best regards, Sofitel Paris Baltimore Tour Eiffel

Customer review rating 5.0/5

Lauren M. Business - Confirmed reviews ALL

I absolutely loved my stay at this hotel. The staff were so kind, the hotel was well cared for, and the attention to detail was impeccable. I will definitely be back!

Dear Mrs. M., Thank you for your kind words and excellent score! Your recommendation is the highest compliment we could receive. I am absolutely thrilled to know that the Sofitel Baltimore Tour Eiffel lived up to your expectations. I look forward to welcoming you for another memorable visit to Paris! Warm regards, Audray Lucia Baundu Guest Relation Officer

Other web-users rate our hotel

  • 407 reviews 9.8/10 Location
  • 547 reviews 6.8/10 Room
  • 870 reviews 9.1/10 Service
  • 268 reviews 5.3/10 Comfort
  • 177 reviews 8.4/10 Food
  • 160 reviews 8.9/10 Breakfast
  • 147 reviews 6.6/10 Cleanliness
  • 89 reviews 9/10 Bar

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