Mercure Paris Eiffel Tower Grenelle Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 994 reviews

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Mercure Paris Eiffel Tower Grenelle Hotel - Image 1
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Mercure Paris Eiffel Tower Grenelle Hotel - Image 3
Mercure Paris Eiffel Tower Grenelle Hotel - Image 4
64 boulevard de Grenelle, 75015 PARIS, France

Description

Hotel extras

  • Fitness center - Sauna

  • Private paid undercover car park, subject to availability

  • Near the Eiffel Tower and the Dupleix metro, line 6

  • Lounge bar, Patio-terrace with trees, Fitness room, Sauna

  • Room service, Conference rooms for 5 to 20 people

Our accommodation(s)

Hotel location

Mercure Paris Eiffel Tower Grenelle Hotel

64 boulevard de Grenelle
75015 PARIS
France

GPS:48.850519, 2.29245

Telephone
Fax +33 1 45 78 95 55

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PONDICHERY

A spacious area with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are having a business meeting or drinks with friends, we have thought of everything to make your experience an enjoyable one. Enjoy a break on the sunny terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  994 reviews

Customer review rating 2.5/5

Elizabeth L. Friends - Confirmed reviews ALL

Not up to the standard of other Mercure properties. Significant outside noise overnight. Shower base new but very slippery and no grab rails. Someone will be injured. Friendly staff but unable to provide basic information that a visitor to Paris needs - eg. How to use the metro system? Approx time to go by taxi to Garr du Nord.

Dear Madam, Thank you for taking the time to share your detailed feedback and for your loyalty as an ALL – Accor Live Limitless Gold member. We are sincerely sorry to learn that your stay did not meet your expectations and did not reflect the standards you associate with Mercure properties. Regarding the noise, our central location in Paris, just in front of the metro, is indeed a great advantage for many guests, but it can also lead to a more lively environment. We do offer quieter rooms overlooking the courtyard, which we would be pleased to allocate upon request and availability. We also take your comments regarding the shower very seriously. While the current design cannot be easily modified without significant renovation work, your feedback is important and will be taken into consideration for future improvements, particularly regarding safety aspects. Concerning the assistance provided by our team, we regret that you did not receive the level of guidance expected during your stay. This is not the standard we aim to deliver, and your feedback has been shared with our reception team to reinforce the quality and consistency of the information provided to our guests. Your comments are very valuable to us and help us to continuously improve our services. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Magda P. General Manager

Customer review rating 4.0/5

Nicole D. K. Friends - Confirmed reviews ALL

We informed the front desk at the check out the television was not working the same for our friends. We still look to the classical channels, but all channels where scrambled. We suppose bad signal. Regards, Nicole

Dear Madam, Thank you for taking the time to share your feedback and for your loyalty as an ALL – Accor Live Limitless Silver member. We are pleased to read that you appreciated our location. We are sorry to learn about the issue you experienced with the television during your stay. Please accept our apologies for the inconvenience caused. Your comment has been shared with our technical team so that the signal can be checked and corrected. We also take note of your remark regarding ease of access, which will be considered as part of our continuous improvement. We hope to have the pleasure of welcoming you again soon for an even more comfortable stay. Kind regards, Magda P. General Manager

Customer review rating 4.5/5

Victoria B. Families - Confirmed reviews ALL

Comfortable stay , great breakfast . Lovely staff . Clean rooms .

Dear Guest, Thank you very much for your excellent rating and for your loyalty as an ALL – Accor Live Limitless Classic member. We are delighted to read that you enjoyed your stay, especially our convenient location just in front of the metro, the comfort of your room, the quality of our breakfast, and the friendliness of our team. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you again very soon in Paris. Kind regards, Magda P. General Manager

Customer review rating 5.0/5

Merve Y. Friends - Confirmed reviews ALL

Only problem that i experienced was absence of slippers in the room.

Dear Guest, Thank you very much for your excellent rating and for sharing your feedback. We are delighted to read that you enjoyed our location, especially the immediate access to the metro just in front of the hotel. Regarding the slippers, please note that they are part of the amenities provided in our Privilege rooms. However, they are available upon request, and our team would have been happy to provide them during your stay. We also appreciate your feedback regarding our sustainability efforts. As a Green Key certified hotel, we are committed to implementing responsible practices while maintaining guest comfort, and we continuously strive to improve in this area. We hope to have the pleasure of welcoming you again very soon. Kind regards, Magda P. General Manager

Customer review rating 1.5/5

Samuel M. P. Families - Confirmed reviews ALL

Well located and comfortable stay, but had a bad experience with the room and one recepcionist, and this was enough to give a very bad review. I was put in a room with a locked door to other room at the side, so I could hear everything that happened in that room. In my last night stay, I arrived late and had to prepare for my departure in the next morning. I was talking normally to my wife and the other room could hear me, so they complain and the recepcionist went in front of my door to hear me speaking and to complain asking to "speak little". That was the 1st time it ever happened to me and made my worst hotel experience in my life. Besides the ridiculous aprouch from the recepctionist, this means we had no privacy in the room.

Dear Sir, Thank you for taking the time to share your detailed feedback following your stay. We are sincerely sorry to read that your experience was impacted, particularly regarding the sound insulation between rooms and your interaction with one of our reception team members. What you describe does not reflect the level of service we aim to provide, and your comments have been shared with the team to reinforce our standards of discretion and professionalism. Regarding connecting rooms, they are secured by a double-door system. However, as in many hotels, sound insulation may be slightly different compared to non-connecting rooms. We fully understand how this may have affected your comfort and privacy. We would also like to thank you for highlighting the quality of cleanliness and the professionalism of our housekeeping team. Your kind words will certainly be shared with them. Concerning breakfast, we are committed to offering a varied and high-quality selection while also following a responsible approach, in line with our Green Key certification. Certain choices, such as presenting some items to be cut on demand (bread, cheese), are made to reduce food waste while ensuring freshness and quality. Nevertheless, we take your feedback into account as we continuously strive to improve the overall experience. We truly hope to have the opportunity to welcome you again and provide you with a stay that fully meets your expectations. Kind regards, Magda P. General Manager

Other web-users rate our hotel

  • 712 reviews 9.6/10 Location
  • 598 reviews 6.9/10 Room
  • 578 reviews 8.5/10 Service
  • 15 reviews 5.1/10 WiFi
  • 265 reviews 6.9/10 Cleanliness
  • 246 reviews 7.6/10 Breakfast
  • 129 reviews 2.6/10 Amenities
  • 100 reviews 5.7/10 Vibe

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