Dear Guest, Thank you very much for your wonderful review and for your rating. We are delighted to know that you had such an enjoyable experience during your stay. Your kind words are greatly appreciated by our entire team and are a true source of motivation. We look forward to having the pleasure of welcoming you back to Paris in the future. Kind regards, Amandine Front office manager

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize for the inconvenience caused by the elevator being out of service during your stay. We fully understand how this situation impacted your comfort and regret that you were not informed in advance. We are pleased to hear that you appreciated the kindness of our team. Your comments have been shared with the relevant departments, and we will continue to work on improving our communication and guest experience. We hope to have the opportunity to welcome you again under much better circumstances. Kind regards, Amandine Front office manager

Dear Guest, Thank you for taking the time to share your experience at Hôtel Mercure Paris Tour Eiffel Grenelle. We are delighted to hear that you found our location convenient and enjoyed the comfort of your stay. Our team strives to provide excellent service, and it is rewarding to know that you appreciated their efforts. We also appreciate your understanding regarding the ongoing renovations and the lift service. We hope to welcome you back in the future. Cordialement, Amandine Chef de réception

Dear Guest, Thank you very much for your excellent rating and for sharing your experience with us. We are delighted to know that you appreciated our convenient location, as well as the cleanliness and comfort of your room. It is especially rewarding to read your kind words about our team and to know that we were able to make your early arrival easier by taking care of your luggage. We will be very happy to share your compliments with all our staff. We look forward to welcoming you back to the Mercure Paris Tour Eiffel Grenelle on your next visit to Paris. Kind regards, Magda P. General Manager

Dear Madam, Thank you very much for your wonderful review and for your perfect rating. We are delighted to read that you felt warmly welcomed from the moment you arrived and that you enjoyed the comfort and cleanliness of your room. It is especially rewarding to know that the view from your room lived up to your expectations and helped make your stay even more memorable. Your kind words and your intention to stay with us again are the greatest compliments we could receive. We look forward to welcoming you back to the Mercure Paris Tour Eiffel Grenelle on your next visit to Paris. Kind regards, Magda P. General Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you appreciated our convenient location and found your room comfortable. We sincerely apologize that the glass cups were overlooked during housekeeping. Your comments have been shared with our housekeeping team to help us reinforce our attention to detail and prevent this from happening again. We hope to have the pleasure of welcoming you back to the Mercure Paris Tour Eiffel Grenelle on your next visit to Paris. Kind regards, Magda P. General Manager

Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that you had such an enjoyable stay with us and that you appreciated our location. It is also a pleasure to know that you found your room comfortable, the amenities to your satisfaction, and our hotel clean and well maintained. Your kind words about our team mean a great deal to us. Providing a warm welcome and attentive service to our guests is our greatest priority, and we will be sure to share your compliments with the entire staff. We truly look forward to welcoming you back on your next visit to Paris. Kind regards, Amandine Front office manager

Dear Sir, Thank you for taking the time to share your detailed feedback. While we are pleased to read that you appreciated the kindness of our team, we are truly sorry that your overall experience did not meet your expectations. We sincerely apologize for the condition of the shower and for the inconvenience caused by the housekeeping visit before your scheduled departure time. Your comments have been shared with the relevant teams so that the necessary actions can be taken. We also regret that the room configuration did not provide the comfort and accessibility you expected during your stay. Our accessible rooms are designed to provide comfortable access for one wheelchair user. When two wheelchair users share the same room, circulation can unfortunately become more limited. Your feedback remains valuable and helps us continue improving the experience we offer to all our guests. Thank you again for your comments. We hope to have the opportunity to regain your confidence in the future. Kind regards, Magda P. General Manager

Dear Guest, Thank you very much for your excellent rating and for sharing such a detailed review. We are delighted to read that you enjoyed our convenient location close to the metro, the comfort of your room, and the view of the Eiffel Tower, which made your stay even more memorable. It is also a pleasure to know that you appreciated the cleanliness of your room, the comfortable bedding, the air conditioning, and the nearby cafés and restaurants. We appreciate your feedback regarding the elevator. As our hotel has a single lift, waiting times can occasionally be longer during busy periods, and we thank you for your understanding. We hope to have the pleasure of welcoming you back very soon for another enjoyable stay in Paris. Kind regards, Magda P. General Manager

Dear Mr G., Thank you for your nice review! We're delighted to hear that you enjoyed your stay and that everything, from the online booking process to our location, made your visit easy and enjoyable. It's great to know that our reception team made you feel welcome and that you appreciated the cleanliness and comfort of your room. We're also happy you had the chance to enjoy the cafés nearby and discover the local market—it’s one of the little charms of our neighborhood! We hope to welcome you back again soon for another stay in Paris. Kind regards, Amandine Front office manager

Dear Madam, Thank you very much for your wonderful review and for your excellent rating. We are delighted to read that every aspect of your stay met your expectations. It is especially rewarding to know that you appreciated the comfort of your room, our convenient location, and the quality of the service provided by our team. Your special mention of Shiva means a great deal to us. We will be delighted to share your kind words with him. He will be very pleased to know that his friendliness and attentive service helped make your stay so enjoyable. Thank you as well for your loyalty as an ALL – Accor Live Limitless Silver member. We truly appreciate your trust and look forward to welcoming you back very soon. Kind regards, Magda P. General Manager

Dear Guest, Thank you for taking the time to share your feedback and for your loyalty as an ALL – Accor Live Limitless member. We are delighted to read that you appreciated our convenient location, the Sunday market, the comfort and cleanliness of your room, as well as the friendliness of our team. We are also pleased that the air conditioning helped make your stay more comfortable. We are, however, sorry that your stay was disturbed by noise from other guests during the night. Please accept our sincere apologies for this inconvenience. We hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards, Magda P. General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed the atmosphere of our breakfast room and found your room spacious. We are, however, sorry that several aspects of your stay did not meet your expectations. We regret that our breakfast selection did not compare favorably with your previous Mercure experiences and that the absence of a restaurant and room service was disappointing for you. We also sincerely apologize that the location of your room did not provide the quiet environment you had requested. We understand how important a good night's sleep is and regret the inconvenience caused by the proximity to the elevator. Your comments have been carefully noted and shared with the relevant teams as part of our continuous improvement efforts. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience. Kind regards, Magda P. General Manager

Bonjour, Thank you for taking the time to share such detailed feedback regarding your stay. While we are pleased that you appreciated our location and the farewell attention prepared by our team, we are truly sorry to learn that the service you experienced did not meet your expectations, particularly given your own experience within the Mercure brand. Please accept our sincere apologies for the shortcomings you encountered during your arrival and throughout your stay. The level of hospitality you describe is not the standard we strive to deliver, and your comments regarding professionalism, attentiveness and guest experience have been shared with our management team for careful review. We also take note of your remarks concerning the room facilities and maintenance. Your detailed feedback is valuable and helps us identify areas where improvements are needed. Thank you again for your honest comments. We appreciate the time you took to share them and hope that, despite this disappointing experience, you may consider giving us another opportunity to provide you with the level of service you rightfully expected. Kind regards, Magda P. General Manager

Dear Guest, Thank you very much for your excellent rating and for your loyalty as an ALL – Accor Live Limitless Gold member. We are delighted to read that you enjoyed the view of the Eiffel Tower, our convenient location close to public transportation, and the comfort of your stay. Your kind words regarding the quality of service provided by our team are greatly appreciated and will be shared with our staff. We hope to have the pleasure of welcoming you back very soon during your next visit to Paris. Kind regards, Magda P. General Manager

Dear Guest, Thank you very much for your wonderful review and your excellent rating. We are delighted to read that you enjoyed your stay with us and that our team helped make your visit to Paris even more enjoyable. Your kind words about our staff mean a great deal to us. We are especially pleased that we were able to assist with your early departure by preparing a takeaway breakfast and that our team could help with your train tickets and luggage during the temporary elevator disruption. Providing attentive and personalized service is at the heart of what we do, and it is truly rewarding to know that these efforts contributed positively to your experience. We hope to have the pleasure of welcoming you back very soon. Kind regards, Magda P. General Manager