ibis Paris Tour Eiffel Cambronne 15ème 3 stars

Customer review rating (ALL Rating) 4.2/5 3,887 reviews

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2, rue Cambronne, 75015 PARIS, France

Description

Hotel extras

  • Rooms with a view of the Eiffel Tower.

  • A la carte restaurant.

  • 5 seminar rooms; private dining spaces available.

  • Close to the Eiffel Tower.

  • Only a short walk to Metro Line 6.

Our accommodation(s)

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Hotel location

ibis Paris Tour Eiffel Cambronne 15ème

2, rue Cambronne
75015 PARIS
France

GPS:48.847653, 2.301453

Telephone
Fax +33 1 40 61 22 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

LA PLACE GUSTAVE

Our restaurant offers a menu that combines simplicity with great flavor. Enjoy dishes prepared with care using only the freshest ingredients. A cozy, welcoming atmosphere that feels just like home

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,887 reviews

TripAdvisor Rating  3.5/5  6,892 reviews

Customer review rating 1.0/5

************************* S. Couples - Confirmed reviews ALL

for the first time i ask tooth brush and they ask me to pay in machine also a man reception so rude with me on 22 December night. i am a guest and the way he answer really not polite and manner

Customer review rating 5.0/5

Charles A. M. Couples - Confirmed reviews ALL

Space is fair, we had 2 large luggages and a hand carry luggge. We did not have any problems with the room space available. Cleanliness: room is cleaned everyday. Location: no problems with mobility, Metro Line 6 (which in my opinion is the best line, think of Tour Eiffel and Arc de Triomphe) is just walks away. Great facilities.

Dear Charles A. M., Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our hotel to be your go-to place in Paris. It's great that you appreciated the room space and our daily cleaning service. We agree, our location is fantastic for exploring the city! We can't wait to welcome you back for your next visit! Best regards, Hélène Customer Experience

Customer review rating 3.5/5

Jorja N. Friends - Confirmed reviews ALL

Great stay lovely staff just rooms pretty small

Dear Jorja, Thank you for your kind words about our staff and the location! We understand that the room sizes can be a bit cozy, as our accommodations are designed to meet Ibis standards for urban hotels in Paris. We hope you had a lovely time overall and look forward to welcoming you again. Hélène Customer Experience

Customer review rating 2.0/5

Marie W. M. Families - Confirmed reviews ALL

Disappointed on my first night

Hi Marie W., I’m really sorry to hear that your first night didn’t meet your expectations. We strive to provide a great experience for all our guests, and it’s disappointing to know we fell short for you. If you have any specific feedback, we’d love to hear it. Best regards, Hélène Customer Experience

Customer review rating 0.5/5

Amelie K. Friends - Confirmed reviews ALL

I have never stayed at a worse hotel. The staff was incredibly unfriendly and ruined the entire experience. On our first evening we called the front desk and asked if we were able to get a second blanket. A nice older gentleman said of course and someone would bring it up asap. After 30 min, no one showed up and my best friend tried to call again. She was told that if we wanted something to get down and pick it up ourselves. After I she told me, I called back down. We were both showered and in our Pyjamas since we were told someone would come up. When I called back down again, someone just answered and said someone would come up and hung up on me. No hello, no goodbye, nothing. Wouldn’t let me even speak a word! On our second day, room service took all our towels and did not leave any. We called back down and asked for some towels since we could not even dry our hands, someone showed up, very grumpy and angry and just basically threw 2 big towels and a tiny one at us. Definitely not enough for two people. We felt punished for asking for the blanket and we were punished by not getting any towels. The evening before checkout, I asked if someone could order us a taxi for the next morning, since we had a very tight timeline to follow. The person said no and said we had to be downstairs since the taxi gets there within 2 min. Morning of checkout, I called the front desk and asked if they could order us a taxi, since we were just heading down and needed it there asap. I was told no again. Once we made it down, it was finally ordered. We decided to wait outside since we were told it would be 5-10 min. Already more than the 2 min we were told the day before. After 17 min of no taxi inside, I headed back inside and the front desk had to call around where it was. We of course were late for our next stop, since the taxi driver also did not speak any English really and had no clue where to go, even though we told the front desk and him. Absolutely awful experience all around.

Dear Amelie, I'm really sorry to hear about your experience during your stay with us. It’s disappointing to know that our service didn’t meet your expectations, and I sincerely apologize for the unfriendly interactions you encountered. We aim to provide a warm and welcoming atmosphere, and it’s clear we missed the mark this time. I also regret the inconvenience with the bed and towel service. Unfortunately, there are times when we can’t leave the reception, which is why we invite all our guests to come down to the reception for quicker service. Regarding the taxi situation, in most cases, we can get a taxi within 5 minutes. We encourage guests to go to the reception as the service is quick. However, we can’t guarantee this point, and we advise booking the day before to minimize your inconvenience. Thank you for your feedback; it’s invaluable in helping us improve. I hope you’ll consider giving us another chance in the future. Best, Hélène Customer Experience

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Other web-users rate our hotel

  • 3,824 reviews 9.6/10 Location
  • 4,369 reviews 4.6/10 Room
  • 2,569 reviews 8.2/10 Service
  • 48 reviews 7.1/10 WiFi
  • 2,877 reviews 2.2/10 Comfort
  • 1,480 reviews 8.2/10 Breakfast
  • 1,348 reviews 7.9/10 Cleanliness
  • 809 reviews 5.6/10 Value

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