Every thing was excellent and perfect I enjoyed my time in the hotel as usual. the staff in the reception are very kind and helpful. I would like to thanks Mr Mikhail and his kind cooperation. I have been coming to this hotel from 20 years ago and I always have excellent service and i keep " bons souvenirs"

The location of this hotel is excellent, and it has to be the greatest Novatel hotel we've been to in terms of breakfast quality, variety, and coffee. I really love that they provide a place to store baggage, it's very appreciated. To be completely honest, I would have rated this hotel a 10 if it weren't for a little event that happened on the first day of my stay and made my family and I feel unsafe. We endured sleepless nights as a result of it. To clarify, not even an hour later, when we were in the room, a worker who was presumably servicing the fire alarms simply went in without knocking, causing my girls, wife, and I to scream to get out. He did apologize before leaving. The front desk apologized and promised that wouldn't happen again when we spoke with them. Although I do think it was a mistake, this should not have happened. It completely change our guard and security for our remaining stayed.

Nice and calm hotel, but really lacking on the cleaning. Room carpet was never cleaned and had clear evidence of not having been cleaned for too long. Same for the breakfast room, little concern for cleanliness by employees. Apart from this, everything else was ok, no noise in the corridors neither on the rooms, which is really great.

Part of a conference but several items were problematic. The separation of the toilet from the tub was annoying and the shower leaked every day onto the bathroom floor. A small roach walked through the toilet area while in use. No lotion was provided in the bathroom.

I was not particularly happy with the service provided. Room number 2524, TV was not working. I complained twice. Long lines for check in and check out. No a very smooth experience. Housekeeping never answered the phone. Long queue for breakfast and had to wait.. last day.. did not have breakfast because I was getting lated to go to Airport.. Sad experience