Novotel Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 3.5/5 5,666 reviews
Novotel Paris Centre Eiffel Tower
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+ 29 Services
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Room 1

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Children's age

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Hotel extras

  • Facing the Seine, 8 minutes walk from the Metro 6 & 10 lines.

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Dear customers, we inform you that, due to exceptional circumstances, our restaurant Le Benkay will be closed on November 4 and 5, 2019 for repairs.

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Contact email

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :   42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :   70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :   6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :   10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Classic room - 1 queen bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, renovated - 1 queen bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room, view Paris - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior suite, view Paris - 1 queen bed & 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive suite, view of Paris - 1 queen bed

  • Max. number of persons: 2
  • Area: From 70
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

This is the meeting place for traditional Japanese gastronomy lovers. Sushi or Teppan Yaki at your choose. The Japanese restaurant, Benkay, a real Parisian institution, offers views of Paris and the Seine. Closed from 7/22 to 8/21/19. inclusive.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Photo non contractuelle / Strictly non binding

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Photo non contractuelle / Strictly non binding

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

11,574 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,666 reviews

Short break - 2 rooms with F.

Customer review rating 4.0/5

The B. F. Families - 15/01/2020 Confirmed reviews ALL

Very nice hotel, friendly receptionists. Did ask for safes in both rooms to be unlocked. This was never done. Concierge was not very helpful and provided no receipt when asking to store baggage on checkout. This made it difficult to acquire baggage later when leaving. Car manager was very helpful with arranging a taxi to airport.

Dear Mr B., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your returns with our department managers who strive with their teams to continuously improve the quality of our services. I check also with our technical service for the safes, thank you and sorry about this inconvenience. Thank you again for sharing your experience, We hope to get the pleasure to welcome you next again among us, Have a great new year 2020! Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Busy at the hotel lobby but the room was quiet

Customer review rating 4.0/5

Yb Solo - 13/01/2020 Confirmed reviews ALL

I think it was because of new year's eve and also because of traffic strike, there were many people at the lobby area so that it took bit longer for a check-in. However, the room where I stayed was located quiet and cozy. It was very nice to find myself in a quiet room after having an extremely difficult traffic problem.

Dear Mrs B., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team who strives to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you in our hotel, Cordial greetings and all the best for this new year! Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

warm welcome

Customer review rating 4.0/5

B. Business - 13/01/2020 Confirmed reviews ALL

very good and "pratical" with easy acces for car parking

Bonjour Monsieur B., Nous vous remercions d'avoir pris le temps de compléter notre questionnaire de satisfaction suite à votre séjour au Novotel Paris Centre Tour Eiffel. C’est avec plaisir que nous recevons vos compliments. Nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau parmi nous, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs, Bien à vous et bonne année 2020! Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Mandy Couples - 12/01/2020 Confirmed reviews ALL

we had a pleasant stay in your hotel, the only thing I am not satisfy was the carpet not clean properly and the toilet's floor was sticky, feel uncomfortable when stood on.

Dear Mrs L., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark always useful to us. I will share your return with our teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you among us, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

January 1, 2020

Customer review rating 4.0/5

Mark Families - 12/01/2020 Confirmed reviews ALL

Check in was relatively simple and Hotel staff were always very professional and helpful However, the room in which we stayed was obviously old with dirty carpets and mold in the shower. The breakfast buffet was adequate, but every chair in the breakfast area was scuffed or dirty in some manner which was really off-putting. Plus, the scrambled eggs were powdered eggs. While I realize that Paris is expensive and one must pay for 'location,' I was surprised by the shabbiness of this hotel.

Dear Mr S., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2000 points on your ALL card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Mr

Customer review rating 4.0/5

El A. Families - 11/01/2020 Confirmed reviews ALL

Verry good

Bonjour Monsieur El a., Nous vous remercions d'avoir pris le temps de compléter notre questionnaire de satisfaction suite à votre séjour au Novotel Paris Centre Tour Eiffel. C’est avec plaisir que nous recevons vos compliments. Nous ne manquerons pas de partager vos appréciations avec toute notre équipe qui travaille jour après jour pour vous offrir un séjour de qualité. Dans l’attente de vous accueillir de nouveau parmi nous, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs, Bien à vous et excellente année 2020, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Marissa c.

Customer review rating 4.0/5

Marissa C. Families - 09/01/2020 Confirmed reviews ALL

The rooms were not very big, the beds mattresses soft and breakfast was very very average.

Dear Mrs c., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that we will share your return with our department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2500 points on your ALL card's member, it is our hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, Our best wishes for this new year, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

It was great

Customer review rating 4.0/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

It was great

Dear Mr D., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a great new year 2020, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Fantastis Service!

Customer review rating 4.0/5

Pete Couples - 08/01/2020 Confirmed reviews ALL

Front desk to the restaurant, to the maids...All staff was extremely friendly and eager to assist!

Dear Mr T., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great New Year 2020! Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Centrally located

Customer review rating 4.0/5

Professor M. O. Families - 08/01/2020 Confirmed reviews ALL

I was very disappointed with my room whic is not what I booked and had no view at all, I went down to the reception and had to wait for 15 minutes to get another room still a less category than the one I paid for with a worse view but had a bigger sofa and no pathtub !!. The very next morning I met Mika and I was about to leave the hotel at that point, but being the most gentle receptionist, He showed me a room and he said if U liked it we will get it ready for U and move all the bags to the new room while U have your breakfast. The room has a perfect Seine view and a partial Eiffel tower view. Thanks Mika. Breakfast was average, Hafez was a great host and Sofia was at the egg station making the best omletts and fried eggs. The hotel is under going renovation which has not reached my 30th floor. I enjoyed the location very much.

Dear Mr O., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your comments with our differents managers who strive to continuously improve the quality of our services with their teams, and also with Mika, Hafez & Sofia. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a great New Year 2020! Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

This hotel should not be an All Accor

TripAdvisor rating 3.5/5

ROBERTO P Family - 08/01/2020 TripAdvisor review

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Good morning Roberto, Thank you for taking the time to comment your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience, especially with our housekeeping service, did not meet your expectations, please allow me and my team to express our sincerest apologies. Despite what you may think, your feedback is very important to me and we strive all there to provide a superior service experience for every customer. I will exchange about your return with my department managers concerned, especially with my General Housekeeper, in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. As if I appreciate all my 2 stars Accor hotels' colleagues, I am not sure that you should find a 2 stars hotel proposing all the services we can offer to the Novotel Paris Centre Tour Eiffel as Concierge service, Luggage service, Valet service, Gasronomic japanese restaurant, Fitness Center with indoor heated swimming pool.... I hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, and all my best wishes for this new year,

Professional, polite staff. Great facilities.

Customer review rating 4.0/5

Tony P. Families - 06/01/2020 Confirmed reviews ALL

Lovely, helpful staff. Hotel looked well maintained and classy upon arrival. Room was clean and well presented. Food was very good for the price range. Excellent facilities, swimming pool, gym, ect.. Would happily stay again.

Dear Mr P.., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a great new year 2020! Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great surroundings. Lovely staff. Room far too hot.

Customer review rating 4.0/5

Lilou Families - 06/01/2020 Confirmed reviews ALL

great stay but the room was stifling. Staff did bring up a fan. Fab breakfast and lovely little pool. thank you.

Dear Mrs P., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your comments with all our teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you among us, Have a happy new year 2020! Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Oz Families - 05/01/2020 Confirmed reviews ALL

Tiny noisy and dirty room,over 30 min waiting que for breakfast even when there is available table due to sort staff, swimming pool very dirty and cold noting near picture. Hardly people speak English. Car park over priced 30 euro after 6 hour paid over 300 euro for parking when should be including with hotel.

Dear Mr D., Thank you for taking the time to tell us about your experience to the the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 3000 points on your ALL card's member. We hope that you will give us the opportunity to better serve you and regain your trust in the near future. Have a happy New Year 2020! Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Extraordinary service!

Customer review rating 4.0/5

Charles Families - 05/01/2020 Confirmed reviews ALL

Very delicious breakfast with top security!

Dear Woon C., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Happy New Year to You! Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Pleasant stay in nice location but breakfast could be better

Customer review rating 4.0/5

Kpb Business - 05/01/2020 Confirmed reviews ALL

Pleasant stay. Decent sized room. Good location Shower and toilet quality can be improved Breakfast was disappointing - however the chef making the eggs was great (kudos to him)

Dear Mr B., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark always useful to us. I will share your return with our teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you there, Have a great new year 2020! Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Outdated hotel

TripAdvisor rating 3.5/5

Manuel0x Couples - 05/01/2020 TripAdvisor review

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded...

Dear Manuel, I am sorry to read that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience, therefore, your feedback is important to us. It is my hope that you will give us the opportunity to better serve you in the near future, Cordial greetings,

Not satisfied at all, never going to use this hotel a

Customer review rating 4.0/5

Lotfi B. Friends - 04/01/2020 Confirmed reviews ALL

Not good, -The sink in my bathroom ( room 1705) was blocked so I couldn’t wash my face or brush my teeth. -The room is very hot and I couldn’t sleep because the AC wasn’t working - When we used the water and the coffee in the room in first two days, the room service didn’t give us more coffee and water. - The worst thing in your hotel is that they don’t pick up the phone, Everyday I was trying to call number 9, 25, 24, 23 and no one of them responded to my calls, and if one of them responded he just said it’s the kitchen and we can’t help you. - When we checked in the receptionist gave us 3 access cards, one for electricity, one for me and one for my friend. Everyday I go back to my room I find out that the room service took the card we used for electrify, we ended up with one card only.

Dear Mr B., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned in order they take corrective and appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Happy new year 2020! Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Feeling very relaxed during our stay.

Customer review rating 4.0/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

I love Novotel’s bed and pillow which made me having good sleep everyday.

Dear Mrs K., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Happy New Year to You! Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great hotel and service but poor room

Customer review rating 4.0/5

Ruud Families - 04/01/2020 Confirmed reviews ALL

Nice and good looping hotel..The services are good and the staff is helpful and professional. Only...what a disaster was the room! Old, damaged, sorry and not like the description with the booking. The 2nd bed made a lot of noise with every single move. Overal we enjoyed the hotel and nice breakfast but never seen a hotelroom like this.

Dear Mr W., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark always useful to us. (We take note of your dissatisfaction concerning the bedroom, all our apologies about that). I will share your comments with our department managers who strive to continuously improve the quality of our services with their teams. Thank you again for sharing your experience, we hope to get a new opportunity to see you among us, Have a nice day, Happy new year to you! Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
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