Novotel Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 4.0/5 2,822 reviews

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Novotel Paris Centre Eiffel Tower - Image 1
Novotel Paris Centre Eiffel Tower - Image 2
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61 quai de Grenelle, 75015 Paris, France

Description

Hotel extras

  • Right in the downtown area, 10 minutes' walk from the Eiffel Tower

  • Private, secure paid parking

  • Heated indoor pool: free access and booking required; fitness area + saunas

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

Our accommodation(s)

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Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 Paris
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,822 reviews

TripAdvisor Rating  3.5/5  6,317 reviews

Good Location

TripAdvisor rating 4.0/5

AngusPhua Families - TripAdvisor review

I am actually pretty surprised by the negative reviews because our stay was really good. We booked the superior queen room with sofa bed and was given a room on the 27th floor. Room was really clean and nice, and seemed to have been refreshed 1-2 years back. Check-in by Lya was really pleasant and quick; a call to set up the sofa bed was also responded to promptly. I read some reviews about lifts being slow but did not experience any of this at all. In fact, their lift system is used at many offices around the world to ensure security and efficiency. We did not pay for the hotel breakfast but went for the Starbucks that was just about 5 minutes walk away. There are several cafes around and pasties were just coming out of the ovens at about 7.30am! Overall, good stay and may consider coming back again if in Paris.

We enjoyed the stay

Customer review rating 5.0/5

R P. N. Business - Confirmed reviews ALL

Good Hotel, polite staff and neat & clean room

Dear Mr. N., Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and found our hotel clean and comfortable, with polite staff. We appreciate your suggestion to provide two bottles of water in the room and will certainly take this into consideration to further enhance our guest experience. We look forward to welcoming you again in the future and are here to ensure your next stay is just as enjoyable. If you have any other comments or requests, please feel free to reach out. Best regards, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Worn out from 2nd floor and up.

TripAdvisor rating 2.0/5

kimbK7853CL Business - TripAdvisor review

I had booked a room with queen size bed for me and my wife, but when I arrived i was told that they only had twin beds and that there was nothing to do about that until next day. That was the first of many disappointing things about this hotel. The lobby is beautiful and you could expect the room to be alike, but they are old and poorly maintained. The beds were screaming for help and the bathroom in particular is falling apart. As I actually got my Queen size bedroom the next day. I understood that I were not just unlucky. That room was exactly the same. To top if off I had to stand in line to get my Breakfast 2 days in a row. Not so much because it was crowded, but because the staff insisted on appointing me a table… The location is nice, but all in all The hotel does not deserve the stars.

Dear Mr. Kimb, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the initial confusion regarding your room assignment and the inconvenience caused by not having the queen-size bed available upon arrival. We understand that this was disappointing, and we regret that it affected the start of your stay. Additionally, we are sorry to hear about the condition of the room and the bathroom, as well as your experience at breakfast. We take all feedback seriously, and we are actively working to ensure that maintenance and service standards are improved. We truly appreciate your comments on our lobby and the location of the hotel, and we hope you will allow us another opportunity to better serve you in the future. Kind regards, Marie Bourguignon Guest Relations Manager

The worst experience in my life

TripAdvisor rating 1.0/5

Nadja D TripAdvisor review

They tried to charge extra they locked me inside and took my luggage and purse because they wanted me to pay twice the city tax. I was alone my boyfriend left early. I had to pay it to have my stuff back. They wanted to charge again because the printer didn’t print my receipt the charge was already in my chase app registered. I try to call the manager but she didn’t know English. The worst experience in my life don’t go here!

Dear Ms. Nadjad, Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you experienced during your stay. We would like to clarify that there was never any intention on our part to charge unjustified fees or cause any inconvenience. The issue you mentioned regarding the city tax appears to have been a misunderstanding, and we regret that it negatively affected your experience. Our team is trained to provide service with respect and transparency, and we take this kind of feedback very seriously. We understand that this situation was frustrating, and we will do our best to avoid any misunderstandings in the future. We hope you will give us another opportunity to provide you with a smooth and pleasant stay. Kind regards, Marie Bourguignon Guest Relation Manager

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I asked invoice several times on site and thru e-mail but have not received yet.

Dear Hyokyo S., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have just send again your invoice to your email adress. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anaëlle Minfir Guest Relation Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

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Other web-users rate our hotel

  • 2,457 reviews 9.5/10 Location
  • 3,074 reviews 5.4/10 Room
  • 2,567 reviews 7.3/10 Service
  • 44 reviews 5.4/10 WiFi
  • 1,282 reviews 4.7/10 Comfort
  • 1,132 reviews 6.2/10 Breakfast
  • 1,042 reviews 5.1/10 Cleanliness
  • 823 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.