Novotel Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 4.0/5 2,536 reviews

Best price
guarantee
Novotel Paris Centre Eiffel Tower - Image 1
Novotel Paris Centre Eiffel Tower - Image 2
Novotel Paris Centre Eiffel Tower - Image 3
Novotel Paris Centre Eiffel Tower - Image 4
61 quai de Grenelle, 75015 Paris, France

Description

Hotel extras

  • Right in the downtown area, 10 minutes' walk from the Eiffel Tower

  • Private, secure paid parking

  • Free access to indoor heated pool, fitness center and sauna

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 Paris
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,536 reviews

TripAdvisor Rating  3.6/5  6,379 reviews

Poor service and difficult customer relations.

TripAdvisor rating 2.0/5

Sarah M F Couples - TripAdvisor review

The Novotel Eiffel Tower is a large modern hotel with very poor service and inadequate rooms. 1. One day, they removed the towels in our room after cleaning but did not bother to give us fresh ones, even though we called to ask for them. We had no towels until the next day! 2. The room had a tiny space for hanging clothing but no drawers or shelves. Guests must live out of their suitcases. 3. The final bruise in our experience happened during checkout when they charged us for drinks in their bar when we never went to their bar. They refused to give us a print out of expenses and insisted on charging us for drinks we never had. We showed them pictures of where we were (at a restaurant miles away) on the day and time they insisted we were in their bar. In the end, there was no talking them out of charging us for drinks we never had in a bar we never visited. The reasons I gave them 2 starts instead of one were: 1. It has a wonderful elevator system; 2. They offer a good reasonably priced breakfast, although the payment system for breakfast is very inefficient, leading to long lines; 3. The bed was comfortable.

Good location & Round the clock service - Large busy place

TripAdvisor rating 4.0/5

605shankarv Friends getaway - TripAdvisor review

We changed our Hotel booking to this and have no regrets. An all round decent place offering full service round the clock unlike many Paris Hotels. The rooms beyond the 8th floor are good, clean and fairly decent size as compared to many. The provisions in the bathrooms and the room service are very average. The Hotel is enormous and one sees activity at all times especially in the very large lobby. It is fully staffed at all times so getting a request attended to is easy, except that despite so many staff, the sheer volume of people wanting to be attended could make one wait. Breakfast is a good variety but unless one manages to get in before 8 am, be ready to wait in a queue due to sheer numbers! However things are well managed and reguated by the staff. Systems work also - We had checked in late evening but decided to change rooms to a higher floor with river view, which we did almost at midnight as we had to meet a pre-booked deadline for entry to the Eiffel Tower. In the late night rush, some items that had been unpacked got left behind in the old room which we did not notice till after 2 days. When I inquired at the desk if any items were found by staff, they were able to trace our items, which took a while to retrieve because of our programs, but everything came back intact. We wish that they had informed us on finding the items however! The location of the Hotel is very good, with 2 Metro Stations reasonable close by one a 10-12 minute walk and another lesss than 7-8 minutes in different directions. There is also a RER station very close by which one can also use if you have a Navigo Pass. We did not try the restaurant/s. There are some good restaurants and parlours close by. The area is very open with wide spaces outside and no buildings in front as it faces the river. Feels very un-Paris like but the hotel and its facilities make up. Will we recommend ? Yes in case you want a full service round the clock hotel and dont want a typical Parisienne one! All round thumbs up !Shankar Vaidialingam

Customer review rating 3.0/5

Hemma D. Business - Confirmed reviews ALL

Das Hotel war sauber und hat eine recht gute Lage. Nicht gut ist, dass es keine einzige Lade für Kleidung gibt, und nur 3 Kleiderhaken pro Person, d.h. wir mussten aus dem Koffer leben. Das Frühstück war gut, aber das Nachfüllen der Speisen hat gedauert und die Tische wurden länger nicht abgeräumt. Dies ist ein Hotel, das seinen Zweck erfüllt, aber eher seelenlos ist.

Sehr geehrte Frau D., vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Wir freuen uns, dass Ihnen die Sauberkeit unseres Hauses sowie unsere Lage gefallen haben. Gleichzeitig bedauern wir, dass einige Aspekte Ihres Aufenthalts nicht ganz Ihren Erwartungen entsprochen haben, insbesondere die Möglichkeiten zur Aufbewahrung in Ihrem Zimmer sowie der Service beim Frühstück. Bitte seien Sie versichert, dass wir Ihre Anmerkungen sehr ernst nehmen und diese mit den zuständigen Teams teilen, um unsere Dienstleistungen zu verbessern. Wir würden uns freuen, Sie bei Ihrem nächsten Aufenthalt in Paris wieder bei uns begrüßen zu dürfen und Ihnen ein noch angenehmeres Erlebnis zu bieten. Mit freundlichen Grüßen Haniella D – Guest Relation

Customer review rating 4.5/5

Paula C. C. Business - Confirmed reviews ALL

Estuve unos días por trabajo. La habitación estaba bien, muy limpia y la ubicación era inmejorable, casi al lado de la torre Eiffel.

Estimada Señora C. C., Le agradecemos sinceramente su excelente puntuación y sus amables comentarios. Nos alegra saber que disfrutó de la limpieza de su habitación, así como de nuestra ubicación privilegiada, a pocos pasos de la Torre Eiffel. Ha sido un placer recibirla durante su estancia profesional y esperamos volver a darle la bienvenida muy pronto, ya sea por trabajo o por placer. Atentamente, Haniella D – Guest Relation

Customer review rating 2.0/5

Claire V. Families - Confirmed reviews ALL

Room 2815. Smells bad like sewers. Closing bathroom door didn't help so I think it was coming from aircon? Some things not working - phone, basin plug. Random holes in wall that need to be filled in and tidied. Bathroom has stained floors and walls. Someone's blood was on the bathroom wall and sheets. Multiple tries to get blood cleaned off but ended up doing it myself with a baby wipe. On our first morning there was a knock on the door at 8.30am - asking to clean our room and when we would be leaving. Never had this before? Pillows were bad - small, lumpy, not enough of them. The couch bed was very creaky and hard. Location good. Foyer nice. View from room nice. Fridge a bonus. Playground and supermarkets closeby.

Dear Mrs. V., Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations. The inconveniences you experienced regarding the cleanliness and maintenance of your room are unacceptable, and we deeply regret the discomfort caused. Please rest assured that your comments have been shared with our housekeeping and technical teams for immediate follow-up. What you described does not reflect the quality of service we strive to provide to our guests. We also apologize for the knock on your door at an early hour. This is not aligned with our usual practices, and we will address this with the relevant team to ensure it does not happen again. Should you give us another opportunity, we would be committed to providing you with a far more pleasant experience and restoring your trust in our hotel. Warm regards, Haniella D - Guest Relation

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,498 reviews 9.5/10 Location
  • 3,055 reviews 5.3/10 Room
  • 2,686 reviews 7.3/10 Service
  • 35 reviews 4.1/10 WiFi
  • 1,326 reviews 4.6/10 Comfort
  • 1,110 reviews 6.5/10 Breakfast
  • 1,014 reviews 5/10 Cleanliness
  • 639 reviews 5.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.