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Novotel Paris Centre Eiffel Tower Hotel 4 stars

Customer review rating 4.0/5 12,480 reviews

ALLSAFE approved hotel

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Novotel Paris Centre Eiffel Tower
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+ 26 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Private, secure paid parking

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :  42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :  70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :  6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :  10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 30 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 764 rooms
    • 17 rooms for people with reduced mobility
    • 233 family rooms
    • 154 connecting rooms
    • 764 non-smoking rooms
    • 31 floors
  • Languages spoken at the hotel
    • Arabic
    • English
    • German
    • French
    • Spanish
    • Portuguese
    • Italian
    • Chinese Mandarin
    • Russian
    • Japanese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Hotels Parking Additional charge
    • On site
    • 82 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • Fitness Center
    • Covered
    • On site
  • Fitness Center
    • On site
    • Sauna room
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Video game area
    • Play area

Our accommodation(s)

All of our 215 to 753-sq.ft. rooms come with a flat-screen TV, free WIFI, tea and coffee tray, safe, and minibar. Discover our family rooms perfectly designed for your trips together. Enjoy stunning views of Paris with our Superior rooms located on the upper floors. Indulge and opt for ultimate well-being with one of our suites equipped with the greatest in comfort!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

12,480 reviews

TripAdvisor Rating 3.5/5

5,532 reviews

Amazing experience

Customer review rating 5.0/5

Patricia B. Couples - 20/10/2021 Confirmed reviews ALL

It was amazing stay in Novotel. The staff was extraordinary, the commodity is excellent, breakfast perfect and additionally the location the hotel is very close a train station and tour Eiffel. We stay to celebrate my birthday and I received a voucher for 2 drinks in the bar. I high recommend to stay in novotel

Dear Patricia B., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 2.0/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

Trop d attente check in check out

Monsieur k., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Paris Centre Tour Eiffel Nous sommes désolés si les prestations de C/I et C/O n’ont pas été à la hauteur de vos attentes, et nous vous demandons de bien vouloir accepter nos plus sincères excuses. Notre équipe est désireuse de vous offrir la meilleure qualité de service pour vos séjours, par conséquent, votre avis nous est précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. A titre de dédommagement, nous avons décidé de vous créditer 2000 points sur votre carte de membre ALL. En espérant regagner votre confiance lors d’un prochain séjour. Bien sincèrement, Caroline Berger Directrice Hébergement Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located and nice hotel but very unprofessional personnel

Customer review rating 0.5/5

Adama T. Business - 16/10/2021 Confirmed reviews ALL

I am a platinum member but I was insulted by one of your front desk officers without a reason. I was very shocked. I was only asking about my package, which by the way was delivered even though the guy said it was not delivered. I tried to explain and he hung up.

Dear Adama T., Thank you for taking the time to complete our satisfaction questionnaire following your stay at the Novotel Paris Center Tour Eiffel. I am sincerely sorry for the attitude of the receptionist and I apologize to you. This behavior does not reflect the professionalism and level of customer satisfaction that our teams are used to reserving for our privileged customers. Rest assured proper action has been taken regarding this employee. As compensation, I am offering you a credit of 5,000 courtesy points on your loyalty card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located, good breakfast.

Customer review rating 3.5/5

Anonymous Families - 08/10/2021 Confirmed reviews ALL

Location super. Cleanliness room at arrival was not great. Finition of room not great. Breakfast was wonderful, the pancakes would have been better if someone was preparing it rather than the machine.

Dear Wan Chi L., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Work to be done here

Customer review rating 3.0/5

Des Couples - 06/10/2021 Confirmed reviews ALL

3 night booking. Room basically fine and clean; bed, chair, desk etc. Lots of little carelessness though. At the price it costs to stay and park here it should be second nature to attend to these small things properly. A guest should not even be aware of these things. If the room is to be occupied by two people then have two robes and slippers in the room, not one. Basic stuff really. Also what use is one English Breakfast teabag when there are two of you staying? Why is there no milk in the fridge? Don't use Covid as an excuse. You put water in the fridge you can put capsules of milk in the fridge, replacing unused ones at guest change-over. Paper cups? Really? This is a convenience for you not a need for any hygiene reasons. Have proper cups and glasses in the room and replace them with new freshly washed cups at guest change-over. Why is the TV not checked as functioning by housekeeping before guest arrival? Our TV had one channel tuned. Not an issue for us as we don't really watch TV when travelling but these things should be checked on guest change-over. Have door keys that work first time so guests don't have to go down 26 floors, get them fixed and then go back up 26 floors to the wife standing in a corridor. Car parking. 30 Euros a day? For guests? The ones already paying a decent rate to stay? Really? Putting the 'do not disturb' sign on the door means exactly that. It doesn't mean the housekeeper can knock and enter as she likes. Twice. That is basic training stuff . You really need to raise your game, refocus & retrain your staff and start paying attention to the details that was one of the reasons for your brands' success. Rant over

Dear Derren M., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 3.5/5

Anonymous Families - 03/10/2021 Confirmed reviews ALL

Helpful front desk made the stay very much worth it! Centrally located, great view from room only did feel like the carpeting on my floor could be redone but overall had a positive experience.

Dear Serge G., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great place to stay over the weekend

Customer review rating 4.0/5

D G. Solo - 28/09/2021 Confirmed reviews ALL

I stayed at Novotel Eiffel Tower for a weekend getaway in Paris. The room is very comfortable and the hygiene and cleanliness was well maintained. The basic amenities you would expect from every Novotel were present in the room. Also I had the view of the River Seine from my room so it was a delightful experience. It would have been an amazing stay if the restaurant staff was efficient and friendly. Even the staff at Bar Qgrenell was not very efficient in dealing with customers and the waiting time was very long. Only if you can improve your services and options at food offerings - this would be undoubtedly the best place to stay in Paris - considering the location and the room amenities.

Dear Divyank G., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Nice tub and shower

Customer review rating 4.0/5

Cindy Families - 26/09/2021 Confirmed reviews ALL

Stay was good. We requested a tooth brush since one was forgotten. I took over an hour for delivery after calling a second time. Also toilet paper was not refilled and ran out.

Dear Cynthia P., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great view, rooms a bit worn

Customer review rating 4.0/5

Jan Couples - 20/09/2021 Confirmed reviews ALL

We had a very good stay, the room had a fantastic view on the river. The room was a bit worn, especially the bathroom and toilet (paint falling, mold) and the sheets had some small holes on the first day. We enjoyed the open swimming pool on sunny days!

Dear Jan S., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Location is good, also the pool is a restful and refreshing way to way to end the day.

Customer review rating 2.5/5

Michèle R. Families - 17/09/2021 Confirmed reviews ALL

In general you have a good hotel but there are problems that were pinpointed to the reception that need attention. 1.- Upon arrival your reception staff immediately told me I should never use any travel sites for booking a room in a punishing tone. It’s a bad way to start a relationship with your clientele. 2.- The shower was flooding all the way to the carpet in the room and obviously had no time to dry so, during our 10 day stay we were always stepping on a wet carpet and having to dry the bathroom floor. We were offered another room but I didn’t want to spend my “limited” time in Paris settling the family over and over. 3.- The toilet room has no ventilation and the extraction duct is not powerful enough so the person who sleeps in the sofa spends the night breathing the smells from it. 4.- We requested someone to fix the sofa bed as it squeaks and the bed is overly used and sinks in the middle so it’s really uncomfortable to sleep in. 5.- And this I realize it’s a matter of taste, I ordered a bottle of Champagne and it was terrible. We were not even able to drink even half of it. 6.- Aside from these issues, I still haven’t seen the receipt that supposed to be delivered at my email address. You have friendly and polite staff at the restaurant and your buffet is copious with many options for everyone-that is exceptional and appreciated. Your omelette chef can’t make Sunnyside eggs, he always broke them but that’s also part of the charm. I would have liked not to have to do your hotel inspection and I usually don’t do reviews either but this time I think you can make some effort to make things right and have a great hotel. We have been guests at your Pullman La Défense and although Novotel is at another level, you should not forget that Paris is a place that is regarded as place for luxury and high standards- le savoir faire est une obligation et une responsabilité. Thanks for everything that went well.

Dear Michele R., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. All the teams strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Amazing breakfast, nice staffs, good location

Customer review rating 4.5/5

Elisa S. K. Families - 16/09/2021 Confirmed reviews ALL

It was a good surprise our days at Novotel Tour Eiffel. All was good, and the location is really special. Unfortunately ( and because of covid time), the trash in our toilet was there when we arrived ( and still there , even when we inform the reception). Was not nice discovery that trash from other person where in our place since the beginning.

Dear Elisa K., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your remark concerning the trash in the toilets has been forwarded to our Housekeeper General. To apologize, we are offering you a credit of 2000 courtesy points on your ALL loyalty card Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Nice stay

Customer review rating 4.5/5

Christian K. P. Families - 12/09/2021 Confirmed reviews ALL

We had a nice room. The hallways to the room were a bit run down - but the room was fine - a good size with children and an adult part (almost 2 rooms). That worked out very fine. The view was spectacular. The breakfast was good. the children especially liked the pancake-maschine and the pain au chocolat.

Dear Christian Kragh P., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located

Customer review rating 5.0/5

Ansa A. Solo - 06/09/2021 Confirmed reviews ALL

Apart from issues with booking the hotel through Eurostar which caused issues at first with the booking in, all else was fine.

Dear Ansa A., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

A poor stay - what to say !!!

TripAdvisor rating 1.0/5

sebastiencossin 14/08/2021 TripAdvisor review

No services available, terrible non motivated employees, who don t know what politesse means. Forget the pool … 700 rooms, and max 15 persons in the pool, which is not at all the government rules As gold member, no recongnition, no welcome beverage In few words, we do have the sensation that we do bother the employees!!

Dear guest, Thank you very much for taking the time to write a comment following your stay in Paris. We had to put slots in place due to Covid and it unfortunately happens that it is fully booked, especially during the holiday period in Europe. I am sorry that you could not access it this time around but I am sure you will during a future stay with us. Also please allow me to apologize for the level of service you experienced. We take pride in delivering attentive and kind service to our guests. It is a shame that you could not experience it. Please contact me during your next trip to Paris, I will take care of your stay myself. Looking forward to welcoming you back soon, Kind regards, Laura Salvagiotti, Front office manager h3546-om0accor.com

Great location

TripAdvisor rating 4.0/5

josephnormandw Business - 02/03/2020 TripAdvisor review

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Good morning Joseph, I very much appreciate you take time to share your comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with my team, and especially with my technical manager, as they strive to continuously improve the quality of our services . Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there, Have a nice day, Cordial greetings,

Better than any air BnB

TripAdvisor rating 5.0/5

583karenl 06/02/2020 TripAdvisor review

Ideal location, great views, welcoming staff, comfortable rooms. We have been regular guests for 20 years. Feels like home every time. Looking forward to our next visit. Ahmed, the bar man was welcoming and professional, the cherry on the cake !

Dear Karen, What a great comment, thank you very much for your loyalty. I am delighted that you enjoy our hotel and our services. It is always a pleasure to receive positive feedback. Rest assured that they will be shared with my teams as an encouragement to all of them who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous ones. Have a nice day, Cordial greetings,

This hotel should not be an All Accor

TripAdvisor rating 1.0/5

ROBERTO P Family - 08/01/2020 TripAdvisor review

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Good morning Roberto, Thank you for taking the time to comment your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience, especially with our housekeeping service, did not meet your expectations, please allow me and my team to express our sincerest apologies. Despite what you may think, your feedback is very important to me and we strive all there to provide a superior service experience for every customer. I will exchange about your return with my department managers concerned, especially with my General Housekeeper, in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. As if I appreciate all my 2 stars Accor hotels' colleagues, I am not sure that you should find a 2 stars hotel proposing all the services we can offer to the Novotel Paris Centre Tour Eiffel as Concierge service, Luggage service, Valet service, Gasronomic japanese restaurant, Fitness Center with indoor heated swimming pool.... I hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, and all my best wishes for this new year,

Outdated hotel

TripAdvisor rating 2.0/5

Manuel0x Couples - 05/01/2020 TripAdvisor review

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded...

Dear Manuel, I am sorry to read that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience, therefore, your feedback is important to us. It is my hope that you will give us the opportunity to better serve you in the near future, Cordial greetings,

Great Stay

TripAdvisor rating 4.0/5

Séverine V Family - 26/12/2019 TripAdvisor review

My stay at the Novotel Paris Centre Tour Eiffel was great. It is located at a 10min walk from the Eiffel Tower. The room was spacious and comfortable, and the staff was very helpful. I would definitely recommend this hotel.

Good evening Severine, I very much appreciate you take time to comment your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and i am rellay delihjted that you enjoyed your experience with us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Cordial greetings,

Comfortable

TripAdvisor rating 4.0/5

Bayo O Solo travel - 04/11/2019 TripAdvisor review

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.

Good morning Bayo, Thank you so much for this very pleasant comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your retrun with my teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there and that this next visit will be as pleasant as the previous one. Sincerely,

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