Novotel Paris Centre Eiffel Tower Hotel 4 stars

Helpful front desk made the stay very much worth it! Centrally located, great view from room only did feel like the carpeting on my floor could be redone but overall had a positive experience.

I stayed at Novotel Eiffel Tower for a weekend getaway in Paris. The room is very comfortable and the hygiene and cleanliness was well maintained. The basic amenities you would expect from every Novotel were present in the room. Also I had the view of the River Seine from my room so it was a delightful experience. It would have been an amazing stay if the restaurant staff was efficient and friendly. Even the staff at Bar Qgrenell was not very efficient in dealing with customers and the waiting time was very long. Only if you can improve your services and options at food offerings - this would be undoubtedly the best place to stay in Paris - considering the location and the room amenities.

Stay was good. We requested a tooth brush since one was forgotten. I took over an hour for delivery after calling a second time. Also toilet paper was not refilled and ran out.

We had a very good stay, the room had a fantastic view on the river. The room was a bit worn, especially the bathroom and toilet (paint falling, mold) and the sheets had some small holes on the first day. We enjoyed the open swimming pool on sunny days!

In general you have a good hotel but there are problems that were pinpointed to the reception that need attention. 1.- Upon arrival your reception staff immediately told me I should never use any travel sites for booking a room in a punishing tone. It’s a bad way to start a relationship with your clientele. 2.- The shower was flooding all the way to the carpet in the room and obviously had no time to dry so, during our 10 day stay we were always stepping on a wet carpet and having to dry the bathroom floor. We were offered another room but I didn’t want to spend my “limited” time in Paris settling the family over and over. 3.- The toilet room has no ventilation and the extraction duct is not powerful enough so the person who sleeps in the sofa spends the night breathing the smells from it. 4.- We requested someone to fix the sofa bed as it squeaks and the bed is overly used and sinks in the middle so it’s really uncomfortable to sleep in. 5.- And this I realize it’s a matter of taste, I ordered a bottle of Champagne and it was terrible. We were not even able to drink even half of it. 6.- Aside from these issues, I still haven’t seen the receipt that supposed to be delivered at my email address. You have friendly and polite staff at the restaurant and your buffet is copious with many options for everyone-that is exceptional and appreciated. Your omelette chef can’t make Sunnyside eggs, he always broke them but that’s also part of the charm. I would have liked not to have to do your hotel inspection and I usually don’t do reviews either but this time I think you can make some effort to make things right and have a great hotel. We have been guests at your Pullman La Défense and although Novotel is at another level, you should not forget that Paris is a place that is regarded as place for luxury and high standards- le savoir faire est une obligation et une responsabilité. Thanks for everything that went well.

It was a good surprise our days at Novotel Tour Eiffel. All was good, and the location is really special. Unfortunately ( and because of covid time), the trash in our toilet was there when we arrived ( and still there , even when we inform the reception). Was not nice discovery that trash from other person where in our place since the beginning.

We had a nice room. The hallways to the room were a bit run down - but the room was fine - a good size with children and an adult part (almost 2 rooms). That worked out very fine. The view was spectacular. The breakfast was good. the children especially liked the pancake-maschine and the pain au chocolat.

Apart from issues with booking the hotel through Eurostar which caused issues at first with the booking in, all else was fine.

No services available, terrible non motivated employees, who don t know what politesse means. Forget the pool … 700 rooms, and max 15 persons in the pool, which is not at all the government rules As gold member, no recongnition, no welcome beverage In few words, we do have the sensation that we do bother the employees!!

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Ideal location, great views, welcoming staff, comfortable rooms. We have been regular guests for 20 years. Feels like home every time. Looking forward to our next visit. Ahmed, the bar man was welcoming and professional, the cherry on the cake !

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded...

My stay at the Novotel Paris Centre Tour Eiffel was great. It is located at a 10min walk from the Eiffel Tower. The room was spacious and comfortable, and the staff was very helpful. I would definitely recommend this hotel.

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.