Novotel Paris Centre Eiffel Tower Hotel 4 stars

Customer review rating 4.0/5 11,782 reviews
Novotel Paris Centre Eiffel Tower
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+ 29 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Facing the Seine, 8 minutes walk from the Metro 6 & 10 lines.

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Dear customers, we inform you that, due to exceptional circumstances, our restaurant Le Benkay will be closed on November 4 and 5, 2019 for repairs.

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Contact email

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :   42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :   70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :   6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :   10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Classic room - 1 queen bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, renovated - 1 queen bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room, view Paris - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior suite, view Paris - 1 queen bed & 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive suite, view of Paris - 1 queen bed

  • Max. number of persons: 2
  • Area: From 70
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

This is the meeting place for traditional Japanese gastronomy lovers. Sushi or Teppan Yaki at your choose. The Japanese restaurant, Benkay, a real Parisian institution, offers views of Paris and the Seine. Closed from 7/22 to 8/21/19. inclusive.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Photo non contractuelle / Strictly non binding

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Photo non contractuelle / Strictly non binding

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

11,782 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,704 reviews

There is no desk for work !

Customer review rating 4.0/5

T. O. Business - 23/02/2020 Confirmed reviews ALL

There is no desk for work ! There was small table in the room. But too small. Height is not for work using PC. I need a desk !

Dear Mr O., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry if some of our services, especially in your room, did not meet your expectations, please allow us to express our apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. We appreciate your sharing your concerns, We decided to credit 2000 points on your ALL card's member, It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

lovely hotel

Customer review rating 4.0/5

Julie A. Families - 23/02/2020 Confirmed reviews ALL

fantastic place to stay when visiting Paris

Dear Mrs a., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Sara Business - 23/02/2020 Confirmed reviews ALL

Nice hotel, clean rooms, food was tasty, hotel staff were helpfull and kind. Great experience.

Dear Mrs S., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Okay

Customer review rating 4.0/5

Emma Families - 22/02/2020 Confirmed reviews ALL

The air con didn’t work in the first room we were allocated so we had to move rooms.

Dear Emma T., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. We are sorry that some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore your feedback is important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located, Comfortable Beds

Customer review rating 4.0/5

Genelle W. Couples - 19/02/2020 Confirmed reviews ALL

We enjoyed our stay and the hotel was easy to get to all the attractions via Metro or Cab. It was clean and comfortable. The only thing we missed was not receiving wash cloths with our daily linnens.

Dear Mrs W., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team who strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Convenient location

Customer review rating 4.0/5

Socorro Friends - 19/02/2020 Confirmed reviews ALL

The hotel was very well situated, along the seine on the left bank, it’s a walking distance to the Eiffel Tower and a shopping mall. The metro is a short walk away which makes it very convenient getting to the best Paris attractions. The hotel staff are very friendly and accommodating. The only annoying feature is the separate toilet with no sink to wash one’s hands! The sink is in tub/shower room, which is on the other side of the closet, totally inconvenient...some idiot architect didn’t quite plan this right. Other than that, the room is larger than those I’ve previously stayed in Paris. I would recommend and would stay here again.

Dear Mrs C., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

good stay

Customer review rating 4.0/5

Marina D. S. C. Business - 19/02/2020 Confirmed reviews ALL

The room is small but it's OK for a couple. One of the weird setups was not having a sink in the same room as the toilet. We had breakfast included which was definitely a plus.

Dear Marina De Sousa C., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline BERGER Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

breakfast is terrible...

Customer review rating 4.0/5

B. Families - 19/02/2020 Confirmed reviews ALL

breakfast is terrible to me... there are no tomato, no lettuce, no cucumber.. nothing to eat... can not make sandwich... oh it is really not good!!

Dear Da Hye B., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our F&B Director and Technical Director in order they take the corrective measures with their teams, to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2000 points on your ALL card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Caroline BERGER Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Super well located for buy (market and mall nearby) and to visit touristic points in the city

Customer review rating 4.0/5

Leonardo C. R. Couples - 19/02/2020 Confirmed reviews ALL

I just have some doubts (for example that the card is used to the lights and elevator) but all staff and place was amazing

Dear Leonardo Camilo R., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline BERGER Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

overall great experience

Customer review rating 4.0/5

Kushagra Couples - 18/02/2020 Confirmed reviews ALL

Our stay with Novotel paris was awesome. It was well located near metro stations, mall and ofcourse the Eiffel tower. The only drawback that we found was that they serve the exact same breakfast every morning.

Dear KushagraSinha, We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline BERGER Responsable qualité & expérience client Room Division Manager 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

No hot water in the shower and broken shower head in the bathtub!

Customer review rating 4.0/5

Arnaud M. Business - 18/02/2020 Confirmed reviews ALL

Broken water mixer in the shower hence alternating ice cold / lukewarm water and broken shower head in the bathtub = very bad experience! I reported it to reception upon checking out, but it did not seem to bother anyone. No sorry, no nothing just the bill.

Dear Arnaud M. Chastellier, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our Technical Manager and Front Office Manager in order they take the corrective measures with their teams, to address the problem. We appreciate your sharing your concerns, You mentionned that you are Gold member of our loyalty program ALL, but no card was registered on your booking. Could you please provide me the number as I can credit 3000 courtoisy points, as a compensation. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Caroline BERGER Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well Located

Customer review rating 4.0/5

Sulu Solo - 18/02/2020 Confirmed reviews ALL

1st night was terrible, i was given room on 11th floor where 2 single beds were joined together but covered with bed sheet. Whole night i was between 2 beds. No water was available. Reception dont even bother to answer phone at night. Next day Morning, when i went to washroom, Sink was leaking. So i went down on reception and they even did not apologise. But just changed the room. It was my 1st stay with Novotel. May have to think twice in future choosing Novotel.

Dear Suleman T., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the corrective measures with their teams, to address the problem and prevent future occurrence. We appreciate your sharing your concerns, Have a nice day, Sincerely, Caroline BERGER Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Easy to approach

Customer review rating 4.0/5

Magdy A. Business - 18/02/2020 Confirmed reviews ALL

Neat and tidy rooms. Helpful staff

Dear Mr MAGDY A., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Poor customer service, not good hotel for families

Customer review rating 4.0/5

Noeleen-anne M. Families - 17/02/2020 Confirmed reviews ALL

We were a party of 2 adults and 4 children including an infant in a buggy. We arrived in your lobby to find only escalators , we asked the member of staff present if there was a elevator and he reluctantly showed us back outside and walked us all through a car park and in to a lift. On arrival at the checkin desk I was pleased that one of our rooms was ready so we could leave our bags and start sightseeing. I asked your colleague at the checkin desk if she could book us a taxi for 6 for the airport early the next morning. She advised their was no need as taxis always available. I double checked that as I advised we had to be at the airport early and would require a large taxi as we were a party of 2 adults and 4 children but she said there was no need to book. She then advised our second room would be available at 2pm. We left our bags to do some sightseeing, we had to stop at your checkin desk level to ask a member of staff to authorise the lift to take us back to the ground floor, the first of many times we had to do this. We returned to the hotel at 5.30pm and on arrival at the checkin desk I was told our 2nd room was still not ready. I was asked by your checkin staff if it was really necessary we were on the same floor. I advised yes as we were a family of 6, I question I really don't feel I should have had to answer. I asked if they could advise when the room was ready and they advised they would call my other room. The keys for the other room were eventually delivered to our room around 6.30pm. Our rooms were well appointed, a bit disappointed there was only 1 bottle of complementary evian in 1 room as their was 3 people sharing the room. We found the bathroom oddly set out and shower was dirty. The following morning we made our way down to the front door to secure a taxi for our trip to the airport. There were no large taxis there and no members of staff in that area. I went back up to the checkin desk to find a member of staff. I advised the member of staff that I required a taxi for 6 people to airport asap. He tried one taxi company and then came back to advise that they didn't have any availability and this was due to the weather. He then suggested I get 2 taxis but I advised that there would be an additional cost to this and that we wanted to get one taxi and travel altogether. He advised that he couldn't help me any further. To say I was disappointed would be an understatement. From our perspective, as a family with young children we were not welcomed warmly at your hotel. In fact the staff were unfriendly and at times, unhelpful. I have stayed in many of your hotels all over Europe small and large and am very disappointed with the atmosphere and the feeling that we were an inconvenience to your staff.

Dear Noeleen-Anne M., Thank you for taking the time to tell us about your stay to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the corrective measures with their teams, in order to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2500 points on your ALL card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a evening, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good location

Customer review rating 4.0/5

Ali Couples - 16/02/2020 Confirmed reviews ALL

Well located hotel by the Seine, short walk to Eiffel Tower and local shopping and restaurants. Room quite basic and shower was leaking. Good breakfasts. Fantastic sauna and small swimming pool.

Dear Mr H., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark always useful to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
Customer review rating 4.0/5

Bogdan B. Couples - 16/02/2020 Confirmed reviews ALL

looks aged, outdated finishes, aged bathrooms, out of hospitality you find a bottle of flat water in the minibar for two people ... if you ask for a room on a higher floor you will get to the 5th floor in the back yard overlooking the works of a building, the system of outdated and inefficient ventilation without being able to open the window ...

Dear Mr B., Thank you for taking the time to tell us about your experience to the the Novotel Paris Centre Tour Eiffel. We are sorry if some of our services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer; therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Efficient stay, attentive service.

Customer review rating 4.0/5

Gabdad Business - 16/02/2020 Confirmed reviews ALL

Check in and out was efficient. Staff was helpful, at front desk and in the restaurant. Room was clean and functional. Air conditioning in the room didn’t appear to function, and with windows that do not open, room got a bit warm.

Dear Mr E., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with all our teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to get a new opportunity to welcome you among us, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good stay

Customer review rating 4.0/5

Eliot Families - 14/02/2020 Confirmed reviews ALL

We were upgraded on check-in, which was a pleasant surprise. Improvements from a family perspective would be for the pool to stay open later generally and for breakfast to stay open later on a weekday.

Dear Mr B., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good Stay with amazing view!

Customer review rating 4.0/5

Pc… Families - 11/02/2020 Confirmed reviews ALL

Good stay in an excellent hotel that I have been attending since 2013. I do not give maximum score for the lack of attention on the part of the team that is at breakfast. Especially that you are receiving the guests. Besides, I really liked everything.

Dear Paulo P., We very much appreciate your comments regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team, and especially with our Food & Beverage Manager, who strives to continuously improve the quality of our services. Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good location, comfortable bed!

Customer review rating 4.0/5

Christopher A. H. Couples - 11/02/2020 Confirmed reviews ALL

We stayed in the second level room, and it was very comfortable. The highlight of the trip were the complimentary drinks in the lobby (Some orange lemonade). There are also plenty of taxis available out fromt

Dear Mr H., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team who strives to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml
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