Novotel Paris Centre Eiffel Tower Hotel 4 stars

Customer review rating 4.0/5 12,094 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Paris Centre Eiffel Tower
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+ 29 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • 32 meeting rooms, around 3,600 sq.yds (3,000 m²) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursionsPaying
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 36 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015
paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :  42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :  70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :  6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :  10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Classic room - 1 queen bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

CLASSIC ROOM, RENOVATED - 1 QUEEN SIZE BED

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room, view Paris - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Hotel Transylvania 3 Family Room

  • Max. number of persons: 4
Rooms

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

THE meeting place for lovers of traditional Japanese gastronomy. Sushis or Teppan Yaki, the Benkay, a true Parisian institution, view over Paris and Seine. Closed until further notice because of COVID19.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Non contractual photo

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Non contractual photo

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

12,094 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,741 reviews

Good Stay - Great Staff - Food could be better

Customer review rating 4.0/5

Jay Couples - 03/11/2020 Confirmed reviews ALL

Stayed here one night, Hotel is easy to find, clean and very freidly staff. Due to restrictions it was quiet. The room, even though in need of a good makeover was very good and clean. The only thing that needs to be improved is the food and drinks. I understand that times are very challanging at the moment, but as the café and restaurant are closed due to Covid restrictions, you have no choice but to take room service. The choice is quite limited, which is understandable, but many articles had run out at 19h15 in the evening (only one basic pizza avalable out of 3) and the portions were only small and not enough. Drinks were also limited and had no basic items like Champagne. Breakfast was in a box, once again understandable, however once again very little to eat. Lastly, a ridiculas price of 29€ for Parking for only 16h. Overall a good stay, not enough food for the money, not worth it. But above all we had a safe stay and the staff are wonderful.

Dear Jonathan R., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

good rest

Customer review rating 4.0/5

Etienne Business - 08/10/2020 Confirmed reviews ALL

correct welcome nice room, quiet and tidy Unfortunately no dinner, and no breakfast in the room. Or at least no form to order a breakfast in the room

Dear Mr M., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team who strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

As always, a lovely experience

Customer review rating 4.0/5

Denis K. Families - 23/08/2020 Confirmed reviews ALL

Great to be back at this hotel. My usual spot when I’m in Paris. Staff are very friendly and helpful. Location is perfect as close to two train stations. Supermarkets and shopping centres close by. Everything you need is just around the corner.

Dear Mister K., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your loyalty to us and for sharing your experience, We hope to welcome you soon again there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Nice room, too limited services due to sanitary measures

Customer review rating 4.0/5

Roger C. C. R. Solo - 22/08/2020 Confirmed reviews ALL

Very nice room, quiet . Decent breakfast. Nice members of staff apart from a woman in Management. I was declined the use of a pc and a printer, which I needed for about 20 minutes to complete the compulsory online form to return to the UK! I was shocked that in such a big hotel they did not try to help !

Dear Roger R., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry if some of services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate measures with her team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, It is is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Situation

Customer review rating 4.0/5

Anonymous Couples - 15/08/2020 Confirmed reviews ALL

ras

Bonjour Monsieur B., Nous vous remercions d'avoir pris le temps de compléter notre questionnaire de satisfaction suite à votre séjour au Novotel Paris Centre Tour Eiffel. C’est avec plaisir que nous recevons vos compliments. Nous ne manquerons pas de partager votre retour avec l'ensemble de nos équipes qui travaillent au quotidien pour vous offrir un séjour de qualité. Dans l’attente de vous accueillir de nouveau parmi nous, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Bien à vous et bonne journée, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Perfect location

Customer review rating 4.0/5

Rakhi D. Families - 12/08/2020 Confirmed reviews ALL

It was a pleasant staying.

Dear Rakhi D., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Member of staff

Customer review rating 4.0/5

Caline Families - 11/08/2020 Confirmed reviews ALL

I would like to say a member of staff names LAURA went above and beyond to make my trip extra special, she is a credit to your hotel.

Dear Mrs r., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good stay

Customer review rating 4.0/5

Abdulahi Families - 15/03/2020 Confirmed reviews ALL

It was a wonderful hotel with various of options and the staff were phenomenal. Will definitely return

Dear Mr Y., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Worst stay

Customer review rating 4.0/5

Phil Business - 14/03/2020 Confirmed reviews ALL

Unpleasant experience from beginning to end. The bedroom was old and dirty and there was a colony of ants in the bathroom. The property of the bed sheets was dubious. Stay away from this property, which is clearly not up to ACCOR standards.

Dear Mr O., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate and corrective measures with their teams, to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 3500 points on your ALL card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

well located but staff should be more courteous

Customer review rating 4.0/5

Anonymous Friends - 12/03/2020 Confirmed reviews ALL

generally good except the lack of politeness during check in..the guy at the counter was rather rude and since I'm not French and don't speak the language I was treated like a second class citizen. Location was really good, close to the Eiffel Tower and metro.

Dear Mr K., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. Sorry about the way you were welcomed at your arrival, your return has been already shared with our Room Division Manager. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Bad experience!

Customer review rating 4.0/5

Anonymous Friends - 10/03/2020 Confirmed reviews ALL

Upon arrival, our rooms weren't ready for check in. I booked two rooms, one for me and my partner, and the other for my friend and his partner. I sent an email way in advance asking kindly for the hotel to accommodate us as close as possible. My email was acknowledged and I was told that my wish would be granted. On arrival, the staffs at reception weren’t aware of this request. Also, we had to wait more than 30 minutes before we get access to a room. The experience was atrocious.

Well located

Customer review rating 4.0/5

W. O. D. Friends - 10/03/2020 Confirmed reviews ALL

Well it was a lovely stay at the hotel. I had a problem before my arrive I tried too chance the day because my wife had an An incident And couldn’t make the trip but I try to communicate with the booking agency but I told that they can’t change the hotel bookings for six nights even if I asked too be pay for the tax charges.

Dear Mr W., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Ideal location for access to Paris

Customer review rating 4.0/5

Simon Families - 09/03/2020 Confirmed reviews ALL

Lovely location and great buffet breakfast. The ideal place for a base in Paris. Loads of resturaunts around and most things within walking distance. The room was ideal for 3 though it was a little scruffy for a top hotel.

Dear Mr M., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. Sorry for the inconveniences with your room. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great reception from staff, great location

Customer review rating 4.0/5

Seabelo P. Business - 08/03/2020 Confirmed reviews ALL

It was a great stay at the hotel, it is very well situated and the staff is very friendly and helpful

Dear Mr P., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good stay. Pool and changing area needs updating

Customer review rating 4.0/5

Mats Families - 06/03/2020 Confirmed reviews ALL

When you do online check in and there is no priority counter at the hotel , it’s a waste of time to stand 15 min inline at the reseption

Dear Mr J., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team who strives to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

The hotel is in really bad shape

Customer review rating 4.0/5

Maximilian M. Families - 05/03/2020 Confirmed reviews ALL

I had several issues. Unable to turn down heat, room was hot and humid making it difficult to sleep, things were falling off and the carpet was stained with suspicious fluid marks Reception promise me a fan to make it easier to sleep at night and even after three requests they never delivered Pool was closed also. Many things wrong so I would stay or suggest friends to stay there Will review accordingly with hotels.com and online

Dear Maximilian M., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned (Technical Manager, General Housekeeper and Room Division Manager) in order they take the appropriate or corrective measures with their teams, to address the problem and prevent future occurrence. Concerning our swimming pool, please note that we had to close it for the safety of all our guests, due to a too high chlorine level. This kind of incident happens very punctually and it obliges us to follow strict procedures in terms of security. We appreciate your sharing your concerns, We decided to credit 3000 points on your ALL card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

well located but rooms verry old and dity.

Customer review rating 4.0/5

Rene A. Couples - 03/03/2020 Confirmed reviews ALL

When I booked on line I choose a superior room view. when arrived they gave me a standard room, I told to the reception desk I have a superior one a she told me "no" the manager came and talked to her in french and said "give them the standard". I took the keys and when in the room it was standard and low, I return to complain, they change the room for an other in an angle but the room has a very dirty carpet. I decided to not return in this Hotel. I do not recommend.

Dear Mr A., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. Please note that you did your booking by Expedia for a Superior room, and asked for a view. Please not that our hotel never confirm any room with view, those ones stay available upon availability. Please note that the first room which was allocated to you was a Superior Room (1529) and offered a view on the Seine river, yo uasked to change, we allocated the the room number 1818, which is also a Superior corner one, the third room allocated, number 2212, is also a Superior room. We are sorry that your experience did not meet your expectations, especially with your bedroom, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return concerning the cleanless, will be shared with our Housekeeper Manager, in order she takes the appropriate and corrective measures with her team, to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2000 points on your ALL card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice eveningy, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located & good stay

Customer review rating 4.0/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

The location of the hotel is superb for visiting the Eiffel Tower, although not close to any fast food outlets. The lay-out of the rooms are adequate but the mattress on wheels does not match the price. Breakfast was great for adults and kids!

Dear Mr v., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

understaffed, disorganised

Customer review rating 4.0/5

Mmdv Couples - 02/03/2020 Confirmed reviews ALL

Arrival was in total chaos. the hotel was full for new year, there were 3 staff at reception at 2 pm on Dec 30th, and 100 people trying to register. Rooms were not ready. kids were shouting in the lobby. only 10 seats are available in the lobby. As a consequence, people were sitting on the floor. It looked like the hotel was not prepared to receive people. the breakfast room was packed every day and we could never have breakfast because of the long queue. this hotel is not to the level of a 4 stars. Prices are at the 4 stars level, but not the employees.

Dear Martine M., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that your return will be shared with our department managers concerned in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great location

TripAdvisor rating 3.5/5

Joseph Normand W Business - 02/03/2020 TripAdvisor review

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Good morning Joseph, I very much appreciate you take time to share your comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with my team, and especially with my technical manager, as they strive to continuously improve the quality of our services . Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there, Have a nice day, Cordial greetings,

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