Novotel Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 4.0/5 2,818 reviews

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Novotel Paris Centre Eiffel Tower - Image 1
Novotel Paris Centre Eiffel Tower - Image 2
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Novotel Paris Centre Eiffel Tower - Image 4
61 quai de Grenelle, 75015 Paris, France

Description

Hotel extras

  • Right in the downtown area, 10 minutes' walk from the Eiffel Tower

  • Private, secure paid parking

  • Heated indoor pool: free access and booking required; fitness area + saunas

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

Our accommodation(s)

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Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 Paris
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,818 reviews

TripAdvisor Rating  3.5/5  6,313 reviews

Awful - don't waste your money here

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Rude unhelpful staff Very very slow checkin Cockroach in room on 25th floor - no apology from reception despite my children being clearly upset by this and moved to a much smaller room than the one I had paid for They offered me a discount the next day but withdrew this offer when I came to check out Breakfast was very busy and most things hadn't been restocked Pool ok but changing rooms and pool reception very dated and often not open due to swimming lessons The views are beautiful and location good but I'm sure they are in many other better hotels to offer this too

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Why was there No milk in the room, so we could enjoy a cup of tea or coffee. To be told that we had to wait until the morning for house keeping did not help. Even after housing came there was still no milk. NOT HAPPY!!!!!

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Paris Centre Tour Eiffel. We are sincerely sorry to hear about your experience with the lack of milk in your room. We understand how frustrating it must have been to not have this readily available to enjoy a cup of tea or coffee, and we regret that our housekeeping service was unable to address the issue promptly. Your comment has been shared with the team to ensure such oversights are avoided in the future. Regarding the difficulty you encountered with the lifts, we appreciate your feedback and will review how we can improve the user experience for our guests. We are glad to see that despite these inconveniences, you appreciated other aspects of your stay, including the cleanliness and overall accommodation. Your comments motivate us to continuously enhance the experience we provide to our guests. We hope to have the opportunity to welcome you back in the future and provide a stay that meets your expectations. Warm regards, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good hotel..just very impersonal

TripAdvisor rating 4.0/5

Tehsin L Families - TripAdvisor review

We stayed at the Novotel in the first week of Nov 2024 and we had 4 rooms for a group of 9. Novotel is a very big hotel with a lot of rooms…there were almost 30 rooms per floor and the hotel has at least 25 habitable floor…so one can guess. We reached Paris from Amsterdam around 9 pm at night and at that time also the check in process took almost 45 min. There were quite a few guests checking in and the whole process per guest was taking time and only 2 counters were open. The rooms we had booked were really good. We got the corner rooms which were big in size and had a sofa Cum bed in a small living room section and then the main bedroom. As these were corner rooms the view from both the living area and the bedroom was awesome and had different angles. We were on the 21st floor and some rooms had the seine river view while others had the city view. The rooms were well lit and the beds were comfortable. The only issue with the room was that the toilet is separate from the bathroom and it doesn’t even have a sink inside. So one has to go all the way to the bathroom to wash hands after using the toilet. The bathroom also had a bathtub and a separate bathing area. The bathtub wasn’t used as there were no shower curtains and if used I am sure the water would have spilled out and wet the carpets in the bedroom. The hotel breakfast buffet was good with a good spread but as the hotel is so huge the place was always crowded and guest had to wait in line to get seated. The live egg counter was always crowded. We stayed there for 4 days and this was the case everyday and at all times since 7 am. The staff is professional but very impersonal and at times comes off as rude. There is no personal touch. The checkout also is self done, the key cards get deactivated at 12 on the day you checkout. The concierge service is at a charge if you need your bags delivered to your room. But one can store their luggage with the concierge free of cost. The location of the hotel is good. Eiffel is a 10-15 min walk. The Bir hakim station and the Javel station are walking from the hotel. There is a mall and a huge super market right next to the hotel and both of these can be accessed from the 2nd floor lobby level of the hotel as well. What I mean is these are all connected. The hotel also has a store on level 2 which also has microwave overs which the guest can use to warm any food they may have purchased at the supermarket. In all a good choice to stay at Paris.

Dear Tehsin L. Thank you for your detailed review! We're pleased to hear that you appreciated the spacious corner rooms, great views, and the location of the hotel. It's also wonderful to know that the breakfast spread and proximity to transport options, shopping, and dining were convenient for you. We sincerely apologize for the check-in delay and any issues you encountered with the bathroom layout and breakfast crowds. We understand that during peak times, the large size of the hotel can make some areas feel a bit impersonal, and we truly regret that the staff did not meet your expectations in terms of warmth and personalized service. Thank you for highlighting the great location and the added amenities in the store and the easy access to nearby shops. We value your feedback and hope to offer a more seamless and personal experience during your next stay in Paris. Anaëlle Minfir, Guest Relation

Extremely Disappointing Stay at Novotel Paris Centre

Customer review rating 0.5/5

Chinmay Families - Confirmed reviews ALL

I don’t usually write reviews, but after this experience, I feel it’s necessary to share. Our stay at Novotel Paris Centre was far below expectations. The reception staff were consistently unhelpful and unresponsive, making check-in and general assistance feel like a chore. Our room was not properly cleaned—no extra towels were provided, and there was no housekeeping done throughout the day. I have attached a few images from my stay to highlight the issues. For every small thing, we had to go to the reception ourselves, as they didn’t seem proactive in addressing guest needs. It was frustrating and left us feeling neglected as guests. I hope this review serves as a wake-up call to improve service standards for future visitors.

Dear Mr. P., Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. It is unfortunate that we did not have the chance to meet you directly at the Guest Relation Desk to address your concerns during your stay. We fully understand your frustration regarding the cleanliness of the room and the reception service, and we sincerely apologize for these issues. Your comments have been noted and will be shared with the relevant teams to improve our services. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great location

Customer review rating 4.5/5

Kelly E. Families - Confirmed reviews ALL

Lovely hotel great location - short walk to the Eiffel Tower and the Beaugrenelle shopping centre is around the corner Spacious, comfortable, clean room Would definitely stay again

Dear Kelly, Thank you for your wonderful review! We’re thrilled to hear you enjoyed our great location, comfortable and spacious rooms, and the overall experience at Novotel Paris Centre Tour Eiffel. It's fantastic that you found our proximity to the Eiffel Tower and the Beaugrenelle shopping centre so convenient. We look forward to welcoming you back for another memorable stay! Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

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Other web-users rate our hotel

  • 2,454 reviews 9.4/10 Location
  • 3,111 reviews 5.3/10 Room
  • 2,538 reviews 7.3/10 Service
  • 40 reviews 6/10 WiFi
  • 1,296 reviews 4.6/10 Comfort
  • 1,139 reviews 6.1/10 Breakfast
  • 1,065 reviews 4.9/10 Cleanliness
  • 832 reviews 5/10 Amenities

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