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Novotel Paris Centre Eiffel Tower Hotel 4 stars

Customer review rating 4.0/5 12,324 reviews

ALLSAFE approved hotel

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Novotel Paris Centre Eiffel Tower
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+ 26 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Private, secure paid parking

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursions Paying
  • Bicycles rental (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Business services
  • 36 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :  42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :  70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :  6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :  10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodation(s)

All of our 215 to 753-sq.ft. rooms come with a flat-screen TV, free WIFI, tea and coffee tray, safe, and minibar. Discover our family rooms perfectly designed for your trips together. Enjoy stunning views of Paris with our Superior rooms located on the upper floors. Indulge and opt for ultimate well-being with one of our suites equipped with the greatest in comfort!

Our restaurants and bars

Currently unavailable

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

BENKAY

Type of cuisine: Japanese

Benkay is THE meeting place for traditional Japanese cuisine. With its selection of sushi or teppanyaki, this Parisian institution offers views of Paris and the Seine.

Q.G'renelle

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

12,324 reviews

TripAdvisor Rating 3.5/5

5,789 reviews

Location is good, also the pool is a restful and refreshing way to way to end the day.

Customer review rating 2.5/5

Michèle R. Families - 17/09/2021 Confirmed reviews ALL

In general you have a good hotel but there are problems that were pinpointed to the reception that need attention. 1.- Upon arrival your reception staff immediately told me I should never use any travel sites for booking a room in a punishing tone. It’s a bad way to start a relationship with your clientele. 2.- The shower was flooding all the way to the carpet in the room and obviously had no time to dry so, during our 10 day stay we were always stepping on a wet carpet and having to dry the bathroom floor. We were offered another room but I didn’t want to spend my “limited” time in Paris settling the family over and over. 3.- The toilet room has no ventilation and the extraction duct is not powerful enough so the person who sleeps in the sofa spends the night breathing the smells from it. 4.- We requested someone to fix the sofa bed as it squeaks and the bed is overly used and sinks in the middle so it’s really uncomfortable to sleep in. 5.- And this I realize it’s a matter of taste, I ordered a bottle of Champagne and it was terrible. We were not even able to drink even half of it. 6.- Aside from these issues, I still haven’t seen the receipt that supposed to be delivered at my email address. You have friendly and polite staff at the restaurant and your buffet is copious with many options for everyone-that is exceptional and appreciated. Your omelette chef can’t make Sunnyside eggs, he always broke them but that’s also part of the charm. I would have liked not to have to do your hotel inspection and I usually don’t do reviews either but this time I think you can make some effort to make things right and have a great hotel. We have been guests at your Pullman La Défense and although Novotel is at another level, you should not forget that Paris is a place that is regarded as place for luxury and high standards- le savoir faire est une obligation et une responsabilité. Thanks for everything that went well.

Dear Michele R., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. All the teams strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Amazing breakfast, nice staffs, good location

Customer review rating 4.5/5

Elisa S. K. Families - 16/09/2021 Confirmed reviews ALL

It was a good surprise our days at Novotel Tour Eiffel. All was good, and the location is really special. Unfortunately ( and because of covid time), the trash in our toilet was there when we arrived ( and still there , even when we inform the reception). Was not nice discovery that trash from other person where in our place since the beginning.

Dear Elisa K., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your remark concerning the trash in the toilets has been forwarded to our Housekeeper General. To apologize, we are offering you a credit of 2000 courtesy points on your ALL loyalty card Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Nice stay

Customer review rating 4.5/5

Christian K. P. Families - 12/09/2021 Confirmed reviews ALL

We had a nice room. The hallways to the room were a bit run down - but the room was fine - a good size with children and an adult part (almost 2 rooms). That worked out very fine. The view was spectacular. The breakfast was good. the children especially liked the pancake-maschine and the pain au chocolat.

Dear Christian Kragh P., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located

Customer review rating 5.0/5

Ansa A. Solo - 06/09/2021 Confirmed reviews ALL

Apart from issues with booking the hotel through Eurostar which caused issues at first with the booking in, all else was fine.

Dear Ansa A., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Again the Same Expected Hospitality, Novotel is known for

Customer review rating 4.5/5

Himanshu Families - 05/09/2021 Confirmed reviews ALL

I stayed here after 10 years and I am Happy to say that the Hotel stay was very comfortable. We had 2 rooms and my Children had a good time. They used the pool and were satisfied. Check-in, Check-out, was handled smoothly. Breakfast was up to Novotel standard like anywhere else in the world. I was using the Car park and that was handled also very well. Overall a wonderful stay.

Dear Himanshu T., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good stay

Customer review rating 5.0/5

Anonymous Business - 04/09/2021 Confirmed reviews ALL

Quiet, clean, excellent staff

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good location, dirty carpet and room

Customer review rating 1.5/5

Gregory Families - 31/08/2021 Confirmed reviews ALL

Nice staff, good location, hotel is dated and a bit shabby.

Monsieur T., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Paris Centre Tour Eiffel Nous sommes désolés si certaines de nos prestations n’ont pas été à la hauteur de vos attentes, et nous vous demandons de bien vouloir accepter nos plus sincères excuses. Notre équipe est désireuse de vous offrir la meilleure qualité de service durant votre séjour, par conséquent, votre avis nous est précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires Nous avons décidé de vous créditer 2000 points de courtoisie sur votre carte de membre ALL, Nous espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Bien sincèrement, Caroline Berger Directrice Hébergement Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located

Customer review rating 3.5/5

Romina O. Families - 30/08/2021 Confirmed reviews ALL

Nice hotel, well located, staff friendly and helpful.

Dear Romina O., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your remarks concerning the cleanliness of the room have been transmitted to our Housekeeper Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

The room and accommodation were spot on!

Customer review rating 5.0/5

Earron P. Friends - 28/08/2021 Confirmed reviews ALL

I didn't know what to expect but I was pleasantly surprised. The location was great the service was professional and the food was very good. I would definitely stay with Novotel for my next visit to Paris

Dear Erron P., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris h3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located, Pleasent and friendly support by hotel empolyees

Customer review rating 5.0/5

Willem V. D. Families - 23/08/2021 Confirmed reviews ALL

We enjoyed our stay in the hotel nearby the Eiffel tower. But more important for us we like to thank all the hotel employees who have helped us when our 11 year old son was attacked by a diabatic insult during our stay. Thanks for all the help and understanding and that we could stay for 1 more night.

Dear Willem Van D., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Run-down hotel

Customer review rating 1.5/5

Stephan Families - 21/08/2021 Confirmed reviews ALL

See respective .com comment

Dear Stephan W., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Paris Centre Tour Eiffel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

A poor stay - what to say !!!

TripAdvisor rating 1.0/5

sebastiencossin 14/08/2021 TripAdvisor review

No services available, terrible non motivated employees, who don t know what politesse means. Forget the pool … 700 rooms, and max 15 persons in the pool, which is not at all the government rules As gold member, no recongnition, no welcome beverage In few words, we do have the sensation that we do bother the employees!!

Dear guest, Thank you very much for taking the time to write a comment following your stay in Paris. We had to put slots in place due to Covid and it unfortunately happens that it is fully booked, especially during the holiday period in Europe. I am sorry that you could not access it this time around but I am sure you will during a future stay with us. Also please allow me to apologize for the level of service you experienced. We take pride in delivering attentive and kind service to our guests. It is a shame that you could not experience it. Please contact me during your next trip to Paris, I will take care of your stay myself. Looking forward to welcoming you back soon, Kind regards, Laura Salvagiotti, Front office manager h3546-om0accor.com

Great location

TripAdvisor rating 4.0/5

Joseph Normand W Business - 02/03/2020 TripAdvisor review

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Good morning Joseph, I very much appreciate you take time to share your comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with my team, and especially with my technical manager, as they strive to continuously improve the quality of our services . Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there, Have a nice day, Cordial greetings,

Better than any air BnB

TripAdvisor rating 5.0/5

583karenl 06/02/2020 TripAdvisor review

Ideal location, great views, welcoming staff, comfortable rooms. We have been regular guests for 20 years. Feels like home every time. Looking forward to our next visit. Ahmed, the bar man was welcoming and professional, the cherry on the cake !

Dear Karen, What a great comment, thank you very much for your loyalty. I am delighted that you enjoy our hotel and our services. It is always a pleasure to receive positive feedback. Rest assured that they will be shared with my teams as an encouragement to all of them who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous ones. Have a nice day, Cordial greetings,

This hotel should not be an All Accor

TripAdvisor rating 1.0/5

ROBERTO P Family - 08/01/2020 TripAdvisor review

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Good morning Roberto, Thank you for taking the time to comment your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience, especially with our housekeeping service, did not meet your expectations, please allow me and my team to express our sincerest apologies. Despite what you may think, your feedback is very important to me and we strive all there to provide a superior service experience for every customer. I will exchange about your return with my department managers concerned, especially with my General Housekeeper, in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. As if I appreciate all my 2 stars Accor hotels' colleagues, I am not sure that you should find a 2 stars hotel proposing all the services we can offer to the Novotel Paris Centre Tour Eiffel as Concierge service, Luggage service, Valet service, Gasronomic japanese restaurant, Fitness Center with indoor heated swimming pool.... I hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, and all my best wishes for this new year,

Outdated hotel

TripAdvisor rating 2.0/5

Manuel0x Couples - 05/01/2020 TripAdvisor review

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded...

Dear Manuel, I am sorry to read that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience, therefore, your feedback is important to us. It is my hope that you will give us the opportunity to better serve you in the near future, Cordial greetings,

Great Stay

TripAdvisor rating 4.0/5

Séverine V Family - 26/12/2019 TripAdvisor review

My stay at the Novotel Paris Centre Tour Eiffel was great. It is located at a 10min walk from the Eiffel Tower. The room was spacious and comfortable, and the staff was very helpful. I would definitely recommend this hotel.

Good evening Severine, I very much appreciate you take time to comment your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and i am rellay delihjted that you enjoyed your experience with us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Cordial greetings,

Comfortable

TripAdvisor rating 4.0/5

Bayo O Solo travel - 04/11/2019 TripAdvisor review

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.

Good morning Bayo, Thank you so much for this very pleasant comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your retrun with my teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there and that this next visit will be as pleasant as the previous one. Sincerely,

Good service and breakfast, but not a nice room

TripAdvisor rating 3.0/5

Petra110212 Family - 01/11/2019 TripAdvisor review

Service and breakfast was really good, but our room was not nice. There was a strong smell of drain in the room, the water pressure in the shower was poor, the safe was not working and the carpet was old and had stains.

Good evening Petra, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I welcome your compliments, but also your other remarks, always usefull to us. I am sorry that some of our services did not meet your expectations, especially with your bedroom, please allow us to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to me. Please rest assured that I will share your return with my department managers concerned in order they take the appropriate measures to address the problems and prevent future occurrence. It is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings,

Novotel Paris Centre Tour Eiffel

TripAdvisor rating 2.0/5

N7772IPstephent Solo travel - 01/10/2019 TripAdvisor review

All seemed good from the outside but it was not all as it seemed. If they put you on the top floor you have to lugg your bag up a set of stairs as the left doesn't go there. Well the room was spacious and the view terrific, but the carpet was disgusting. It looked like the original carpet that was terribly stained and had never been steam or dry cleaned. It was not even up to backpackers standard.! I asked if it could be cleaned during the day and was told they would look at it. Two days passed and my room was not made up. Three phone calls later and the promises were not me so a trip to reception was made and I was accused of not putting the make my room up sign on the door which I had. Further requests regarding the carpet were made and was told the carpets were being replaced throughout the hotel. RUBBISH. The French arent renowned for hygiene and this is a perfect reminder. The shower mixer was not working properly and I requested it to be fixed so you could have a shower that was not boiling or freezing but this also was to hard for them to do. To top it off the bar staff reminded me of faulty towers- I being non French were in there way. NEVER again.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am really sorry that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that I will share your return with my departement managers concerned in order they take the corrective and appropriate measures with their teams to address the problem and prevent future occurrence. I appreciate your sharing your concerns, It is my hope that you will give us the opportunity to welcome you next in order better serve you and regain your trust, Cordial greetings,

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