Novotel Paris Centre Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.0/5 3,734 reviews

Novotel Paris Centre Tour Eiffel - Image 1
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Description

Hotel extras

  • Hotel in the center of Paris, on the banks of the Seine

  • Cocktail bar and gourmet Japanese restaurant

  • Bistronomic restaurant and 24-hour connected store

  • Fitness center, sauna and indoor swimming pool with retractable roof

  • 30 conference rooms for your meetings and seminars

Our accommodation(s)

Book this hotel
Room 1

Two single beds, a desk, free fast WIFI, functional bathroom and 46" TV in the heart of Paris. With a view of the Seine, the room offers lots of space to share comfortably while ensuring a peaceful stay.

Max. number of persons
2
Area
From 20 / 215 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 / 215 sq ft
  • Bedding 2 x Single bed(s)

The sofa bed offers an extra bed for a third adult or a child. The room also has a desk and a mini-fridge. For dinner, let yourself be tempted by the appetizing menu of Benkay, our Japanese restaurant.

Max. number of persons
3
Area
From 26 / 279 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Stay in comfort in this wheelchair-accessible room with adapted shower and ergonomic switches. The PRM equipment guarantees that all our guests will enjoy a comfortable stay in the center of Paris.

Max. number of persons
2
Area
From 20 / 215 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

On the 20th floor or above, this room has a great view of Paris. To complete your stay, enjoy a Nespresso coffee or relax in the bathroom with the toiletries before putting on a bathrobe and slippers.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 28 / 301 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

In addition to the queen-size bed, the double sofa bed offers comfortable seating for relaxing moments watching TV or sipping a hot drink. From the large window, admire the city lights at nightfall.

  • Views:

    City View

Max. number of persons
4
Area
From 30 / 322 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive suite, view of Paris - 1 queen bed

This corner room offers the comfort of a Parisian apartment: lounge with view of Paris, desk, WIFI, 2 TVs to watch a series and sip a Nespresso coffee. Bathroom with large bathtub and well-being kit.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 58 / 624 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Novotel Paris Centre Tour Eiffel

61 quai de Grenelle
75015 PARIS
France

GPS:48.849778, 2.282836

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 764 rooms
  • 17 rooms for people with reduced mobility
  • 233 family rooms
  • 154 connecting rooms
  • 764 non-smoking rooms
  • 31 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

36 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

Swimming pool

  • Covered
  • On site

Yoga

  • On site

Fitness Club Paris Eiffel

  • On site
  • Sauna room

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 82 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.906 ft
  • Parking pricing: 35.00 35 EUR Per day

  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking
Book

Enjoy an interactive, refined and friendly culinary experience. Chefs prepare meat, fish and vegetables on a teppanyaki before your eyes, a skill for which our traditional Japanese restaurant is renowned.

Book

Contemporary bistro-style committed cuisine, local produce and organic wines. Our restaurant on Quai de Grenelle invites you for business a family dinners in its bright decor with woody and leafy touches.

Book

Cozy riverside cocktail bar in Paris' 15th district. At the end of the day, enjoy drinks with friends or colleagues by the river in a relaxed, fun setting. Signature mixes, cold drinks, sharing platters.

Before a meeting or visiting Paris, enjoy breakfast under the glass roof of our bright room. Pastries, fruit, savory dishes, eggs, plant-based milks: customize your breakfast to suit your own tastes.

Indoor heated pool with retractable roof and view of the Seine. The pool is free but must be booked. Book a 1-hour time slot directly at the Fitness Club. Shorts & Bermuda shorts not permitted, swimming cap required

Large windows overlooking the Seine enhance your workout. Weight training equipment for all levels, equipment to work on your cardio and a sauna (on reservation) to relax your muscles after exercise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,734 reviews

Customer review rating 0.5/5

Cesminaz D. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Efrosini P. Business - Confirmed reviews ALL

Cher Efrosini P., Un grand merci pour votre excellent retour ! Nous sommes ravis de lire que vous avez apprécié la propreté de notre établissement, le confort de notre literie ainsi que la diversité de notre petit-déjeuner. Offrir à nos clients un séjour confortable et agréable est une priorité pour toute notre équipe. Au plaisir de vous accueillir de nouveau très bientôt pour un prochain séjour parisien ! Tamara - Guest Relation

Customer review rating 4.0/5

Maria I. F. B. Families - Confirmed reviews ALL

Chère Maria I. F. B., Un grand merci pour votre excellent retour ! Nous sommes ravis de lire que vous avez trouvé votre séjour parfait dans l’ensemble et que vous avez particulièrement apprécié l’expérience de notre petit-déjeuner VIP. Nous sommes toutefois désolés d’apprendre que le confort du matelas n’a pas été à la hauteur de vos attentes. Votre remarque est précieuse et sera bien entendu transmise à notre équipe. Nous sommes heureux d’avoir pu contribuer à rendre votre séjour plus agréable grâce à cette attention, et espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience pleinement satisfaisante. Tamara - Guest Relation

Customer review rating 5.0/5

Brice P. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Ecriselia G. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Efrosini P. Business - Confirmed reviews ALL

Clean, great beds, good breakfast selection

Cher Efrosini P., Un grand merci pour votre excellent retour ! Nous sommes ravis de lire que vous avez apprécié la propreté de notre établissement, le confort de notre literie ainsi que la diversité de notre petit-déjeuner. Offrir à nos clients un séjour confortable et agréable est une priorité pour toute notre équipe. Au plaisir de vous accueillir de nouveau très bientôt pour un prochain séjour parisien ! Tamara - Guest Relation

Customer review rating 4.0/5

Maria I. F. B. Families - Confirmed reviews ALL

Everything was perfect. The mattress was not good but we had a free VIP great breakfast experience to make us happy

Chère Maria I. F. B., Un grand merci pour votre excellent retour ! Nous sommes ravis de lire que vous avez trouvé votre séjour parfait dans l’ensemble et que vous avez particulièrement apprécié l’expérience de notre petit-déjeuner VIP. Nous sommes toutefois désolés d’apprendre que le confort du matelas n’a pas été à la hauteur de vos attentes. Votre remarque est précieuse et sera bien entendu transmise à notre équipe. Nous sommes heureux d’avoir pu contribuer à rendre votre séjour plus agréable grâce à cette attention, et espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience pleinement satisfaisante. Tamara - Guest Relation

Customer review rating 5.0/5

Brice P. Business - Confirmed reviews ALL

I had a very pleasant stay at the Novotel Paris Centre Tour Eiffel. The hotel is ideally located, the room was comfortable and clean, and the staff were welcoming, professional and attentive throughout my stay. Everything went smoothly from check-in to departure. I will gladly return on my next visit to Paris.

Customer review rating 3.0/5

Ecriselia G. Couples - Confirmed reviews ALL

Negatives: The carpet had a stain, there were no drawers to store belongings, no face cloths. Pluses: Very nice neighborhood and friendly staff.

Customer review rating 5.0/5

Shabna B. Families - Confirmed reviews ALL

Really enjoyed our stay near Eiffel Tower we wasn’t in our rooms much only thing I didn’t like was the toilet being seperate from the bathroom shower room and sink. So you have to come out wash your hands and no bin in the toilet to. Over all room was really nice view was nice comfy so much near by we as a family of 4 was very happy.

Customer review rating 1.0/5

Alisha S. Families - Confirmed reviews ALL

I cannot fault the staff they were excellent, both kind and incredibly helpful. However, I don’t know what has happened to this hotel I stayed here around 7 years ago and it was much better. In this stay the hotel was dirty when we checked in there was period blood on the toilet floor and seat and on a towel. The room was very dusty and there were stains on the carpet. I can’t even fault the cleaner because it seems she was responsible for a huge amount and was understaffed. Unfortunately there was no compensation or discount for what we found in our room. For the price charged there are places to stay with a more hygienic experience

Customer review rating 5.0/5

Samuel V. Couples - Confirmed reviews ALL

Staff was accommodating and we were able to check in extremely easy.

Customer review rating 0.5/5

Lobsang N. Families - Confirmed reviews ALL

I was not satisfy with the services during my stay, there was not even any amenities, something basic like adopter for charging phone for USA traveller, guest services are very poor and over all no one seems to care guests in the hotel.

Customer review rating 5.0/5

Gloria P. Families - Confirmed reviews ALL

My family and I enjoyed a fantastic experience from beginning to end. The staff was friendly and welcoming, and the room was impeccably clean, comfortable, and secure. The beds were clean and comfortable, and they did not trigger my allergies. I highly recommend Novotel for an excellent vacation.

Customer review rating 0.5/5

Nuwan D. Families - Confirmed reviews ALL

We booked Novotel Paris due to an experience I had in Amsterdam with ALL ACCOR hotel MovenPick. Even though I did not know about Novotel I trusted the ALL ACCOR and booked this hotel for 4 nights for 4 of us in the Superior room. This room was similar to an American $60 Motel. The staff is rude, did not care if we had kids or not. The entire day the smell from the sewage system came to our room. When we complain they sent a guy he just cleaned the sink and went. The room was smelly the whole 4 days. We had no way to change rooms, the hotel staff did not see these things as issues. The 3foot x 3foot shower cubical was smaller than cruise ship showers, the shower cubical was full of mold and mildew, my elder son is allergic to these. he was having breathing issues the whole stay. This made me cancel the Novotel I had for London in the next 3 nights. I think your staff look at our brown skin and treat us miserably. This is mostly based on race. Even the black security guard was showing so much attitude the first day we reached the hotel. I was nicely asking him where is the restaurant. Charging 300 Euros per night, your hotel made our paris trip a living hell. Now I know why you do not have pics of the bathroom in your site. This is not suitable for families. Dirty carpets, smelly bedding and kids sofa bed which made squeaking, creaking, or metallic clanking noises whole night. I complained to the lady who was at the checkout. She was the only one who listened to me. During the stay every person who tried to help us, judged us like we are from a third world country. We may be brown but we have been living in USA for decades, this racial profiling at your hotel needs to change. I will be adding this to google and other reviews soon. You should be ashamed of this behavior and treatment of the guests. London Novotel charged us the first day of room rate when I cancel. I had to bare additional costs just to keep my family in a good living condition. The only people in this hotel treated us with respect is the folks who handled the baggage. They were human beings and treated us like ones. Your hotel is not a hotel its a motel with nice entrance.

Dear Nuwan D., Thank you for taking the time to share such detailed feedback. I am sincerely sorry to read how difficult your four-night stay was for you and your family. Regarding the condition of your room, we are equally sorry for all the inconveniences you described, particularly the persistent unpleasant odors, the condition of the bathroom, and the issues you experienced with the bedding and sofa bed. These are clearly not representative of the experience we aim to provide our guests. As a gesture of goodwill and to express our sincere regret, I have personally arranged a credit of points to your ALL – Accor Live Limitless account. Regarding your experience of the welcome you received and the concerns about discrimination that you have raised, please be assured that we take these matters very seriously. Our team is multicultural and multigenerational, and we work every day in a hotel welcoming guests. Respect, attentiveness, and kindness towards every guest are values to which we are deeply committed. We are truly sorry that you felt otherwise during your stay. Following your feedback, we have escalated the various points to the relevant teams and also reviewed the history of requests and interventions recorded during your stay. We regret that the measures taken at the time did not resolve the issues you experienced to your satisfaction. We are truly sorry that your stay in Paris left you and your family with such a negative impression. Clémence - Guest Relation Manager

Customer review rating 5.0/5

Marek B. Business - Confirmed reviews ALL

Very nice people wotking there

Cher Marek B., Merci beaucoup pour votre excellente évaluation. Nous sommes vraiment heureux d'apprendre que vous avez apprécié votre séjour au Novotel Paris Centre Tour Eiffel. Vos commentaires positifs comptent beaucoup pour nous et constituent un grand encouragement pour toute notre équipe, qui travaille chaque jour pour rendre le séjour de chaque invité mémorable. Nous espérons vous accueillir à nouveau bientôt lors de votre prochaine visite à Paris. Tamara – Guest Relation

Customer review rating 5.0/5

Chris H. Families - Confirmed reviews ALL

The hotel was immaculate, the staff were fantastic and friendly . Seeing the Eiffel Tower every morning we stepped outside is an added bonus . And 2 metro stops 5-10 minute walk either side . Also next door to a high street and shopping centre

Customer review rating 2.5/5

Jennifer H. Families - Confirmed reviews ALL

The room we were given had wet stains on the carpet that my family walked through. The breakfast was overpriced and not great. There were broken bowls in the yogurt area (literally in half), the eggs were mushy, it wasn’t great.

Customer review rating 4.0/5

Kerry J. Families - Confirmed reviews ALL

Excellent location, super close to the Eiffel Tower. However our room was average, bathroom needed updating, the shower screen didn’t fit the bath so the floor flooded. Also the sofa bed was very creaky, everyone a child turned over it made a noise. Staff seemed busy on their phones and were quite abrupt. Breakfast was good quality.

Dear Kerry J., Thank you for taking the time to share your experience. We are pleased that you appreciated our location and the quality of the breakfast. We are sorry, however, that several aspects of your room did not meet your expectations, particularly the bathroom, the shower screen and the sofa bed. Your comments have been shared with the relevant teams for review. We also regret the impression given by some members of staff. Our teams should always remain attentive and welcoming, and your feedback on this point is important to us. We hope to have the opportunity to offer you a more comfortable and positive experience in the future. Kind regards, Luca – Guest Relation

Customer review rating 3.0/5

Shravan T. Families - Confirmed reviews ALL

We came and stayed for 3 nights as family with kids and it was there first experience. Below is my summary 1. Rooms were too small for us and the layout was difficult to sleep. 2. Bathroom were mouldy and the water pipe for bath tub was leaking quite badly and we had to put towels to make sure it didnt get bad. 3. Never seen W/C so far away from the main toilet - poor design and inconvenient for all especially kids. 4. Sofa bed mattress was very uncomfortable as it was too thin. 5. All the pillows and duvet were smelly. 6. Breakfast was very limited for vegetarian lacking options in hot food and the omelette making conter was very busy with long queues couldnt make it. Even the bakery and other items weren't refilled timely. 7. Seating arrangements could be better and easier to enable accessible for all. Hopefully for the next time we will have a different experience more towards the positive But overall as it was walkable to the world best tower, we had a lot of fun. Thank you

Dear Shravan, Thank you for taking the time to share such detailed feedback. We are pleased that your family still enjoyed the location and had a memorable time discovering Paris together. We are, however, sorry that several aspects of the room and breakfast did not meet your expectations. Your comments regarding the bathroom condition, the leaking bathtub pipe, the sofa bed comfort, the bedding, and the room layout have been shared with the relevant teams. We are particularly sorry about the mould and the condition of the bedding, as this does not reflect the standards we aim to provide. We have also taken note of your remarks regarding the vegetarian breakfast options, the omelette queue, replenishment, and the overall seating arrangement. Thank you again for your constructive feedback. We sincerely hope that, should you stay with us again, we will have the opportunity to provide you and your family with a much more positive experience. Kind regards, Luca – Guest Relation

Customer review rating 4.5/5

Raj K. B. Families - Confirmed reviews ALL

Check in smooth. Rooms veey clean. Room service goood. Location very satisfied

Dear Raj, Thank you very much for sharing your experience. We are delighted that you appreciated the smooth check-in, the cleanliness of your room and our location. Your kind words about the team who assisted you with your travel arrangements are especially appreciated, and we will be very happy to share your compliments with them. We have also taken note of your comment regarding the room service hours. We understand that a 24-hour service would offer greater flexibility, particularly for international travelers arriving or dining at different times. We hope to have the pleasure of welcoming you back again soon. Kind regards, Luca – Guest Relation

Customer review rating 2.5/5

Alison F. Families - Confirmed reviews ALL

Well located, but the rooms need some love and care- they are dated and a bit shabby.

Dear Mrs F., Thank you for taking the time to share your experience. We are pleased that you appreciated our location, and we are especially glad that Jade, who welcomed you at check-in, made such a positive impression. We will be very happy to share your kind words with her. We have also taken note of your comments regarding the condition and appearance of the room, and we understand that some elements may have felt dated. We hope to have the opportunity to offer you an even more enjoyable stay in the future. Kind regards, Luca – Guest Relation

Customer review rating 3.5/5

Scott F. Families - Confirmed reviews ALL

Great location, clean and modern. We had an issue with a broken sofa bed which we were told was 'normal' - we were given another room but it meant our family was separated for our stay.

Dear Scott, Thank you for taking the time to share your experience. We are pleased that you appreciated our location, cleanliness and modern atmosphere. We are, however, sorry for the issue with the sofa bed. Being told that a broken sofa bed was “normal” is clearly not the response we would expect our guests to receive. We also understand how disappointing it must have been to have your family separated after moving to another room. Your feedback has been shared with the relevant teams so that both the equipment issue and the way the situation was handled can be reviewed. We hope to have the opportunity to offer you and your family a smoother and more comfortable stay in the future. Kind regards, Luca – Guest Relation

Customer review rating 4.5/5

Helena M. S. Families - Confirmed reviews ALL

Very good

Dear Helena, Thank you very much for your kind feedback and for your score of 90/100! We are delighted to know that you enjoyed our convenient location and had a very good stay with us. We will also be sure to share your positive feedback with our Housekeeping team, who will be pleased to know that their work was appreciated. We look forward to welcoming you back to Novotel Paris Centre Tour Eiffel soon! Kind regards, David Eduardo - Guest Relation

Other web-users rate our hotel

  • 2,717 reviews 9.5/10 Location
  • 3,477 reviews 5.2/10 Room
  • 3,107 reviews 7.7/10 Service
  • 38 reviews 7.8/10 WiFi
  • 1,536 reviews 4.4/10 Comfort
  • 1,268 reviews 6.7/10 Breakfast
  • 1,223 reviews 4.9/10 Cleanliness
  • 816 reviews 5.9/10 Vibe

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