Novotel Paris Centre Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,154 reviews

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Novotel Paris Centre Tour Eiffel - Image 1
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61 quai de Grenelle, 75015 PARIS, France

Description

Hotel extras

  • In the heart of the capital and 10 minutes' walk from the Eiffel Tower

  • Secure on-site car park (payable)

  • Indoor heated pool, free access to the fitness area and sauna

  • Family rooms, free WIFI

  • 30 meeting rooms, 32,292 sq.ft. of modular space

Our accommodation(s)

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Hotel location

Novotel Paris Centre Tour Eiffel

61 quai de Grenelle
75015 PARIS
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,154 reviews

TripAdvisor Rating  3.6/5  6,426 reviews

Novotel: Policies Over People

TripAdvisor rating 1.0/5

LetySG TripAdvisor review

This hotel’s management is greedy and completely insensitive. My husband had an emergency surgery a few days ago, we can’t travel anymore, and despite providing official medical documents they refused to cancel my booking. I fully understand that my booking is non‑refundable, but this isn’t just a simple cancellation — it’s a serious health issue. Beware: all they care about is money, not people!

Dear Ms. Cunha, We are truly sorry to hear about the serious situation concerning your husband’s health. Please allow us to express our sincere wishes for his full and speedy recovery. We fully understand how distressing this must be, and we regret the frustration caused by our standard non‑refundable policy. Your case has been escalated to our management team to ensure that exceptional circumstances like yours are handled with the care and sensitivity they deserve. We appreciate your understanding and hope to find a solution that reflects our concern for your situation. Kind regards, Marie Dunas-Bourguignon Guest Relation Manager

Customer review rating 3.5/5

Marlene B. Business - Confirmed reviews ALL

The hotel is in an excellent location, with good breakfast and friendly staff. I rated it a 7 mainly due to the room quality. I expected a coffee maker and cleaner furniture.

It’s ok, if you get it for the right price.

TripAdvisor rating 3.0/5

danmX8952II TripAdvisor review

It’s an okay hotel, about 20mins walk to the Eiffel Tower, there’s not an awful lot directly around it, but reasonable price. The rooms are basic, but clean. Also, negative to give really small paper cups in the room for tea/coffee is it really that much effort to have proper mugs? We always stay in Novotels, hence the booking but this one was probably a little below what we’d expect from one.

Customer review rating 4.5/5

Karen E. Families - Confirmed reviews ALL

We travelled as a family - two adults and two teenagers and had two twin rooms. Good, clean rooms with separate beds. Bath with shower, toilet, tv and tea / coffee making facilities in each room. Rituals bath and shower toiletries complimentary and fresh towels daily. Couldn’t ask for more. Tv only had one or two english channels but we are in France and I didn’t expect different. Room was pretty warm but we turned the heating off which was simple. Restaurant - we had breakfast included and it was a good and plentiful continental breakfast toast, pastries, yoghurt, cereal, fruit, juices, fresh omelettes and eggs cooked to order, cheeses, breads, bacon, sausages, plentiful tea / coffee. Was worth having and set us up from day. We didn’t eat in restaurant but we ate in bar - good cheese and charcuterie platters, tasty pizza and Caesar salads (chips / burgers etc also available). Not bad prices especially for Paris. Lovely wine options. Relaxing and friendly and served late (9pm). We ate there twice in evenings as chose to have big lunches out in Paris rather than dinner. Check in process easy, clean main areas of hotel. We purchased extra milk for tea and coffee in room from hotel with no problem. Eiffel Tower 10/15 mins before stood under it - easy walk. And opposite side of river at Trocadéro Gardens offered wonderful views and great photo opportunities especially when sparkled at night. Boat bus, metro and hop on tours all located by Eiffel Tower. Good location!

Customer review rating 2.0/5

Eddie W. J. C. Families - Confirmed reviews ALL

My stay at Novotel Paris Eiffel Tower was generally okay, but the customer service was disappointing. On the morning of 25th November around 7:30 AM, I asked at checkout if the hotel could arrange a taxi and how much it would cost. One staff member rudely interrupted, saying 'my colleague is talking to you, it’s all done,' completely ignoring my repeated question. I tried to clarify, saying I was asking if they could order a taxi for me and the fare, but they continued to dismiss me instead of politely responding or asking for clarification. This felt unprofessional and unnecessarily rude. Earlier in my stay, I asked at reception about room slippers I had requested. The staff said it was too late to check and that I would have to wait until the next day. Fortunately, the slippers were sent to my room while I was out, but entering the room so soon after check-in felt inappropriate. The only positive was the check-in staff, who was friendly and helpful. Unfortunately, the rest of the service was disappointing, which brought what could have been an 8/10 stay down to 5/10

Dear Mr. C., We are truly sorry to hear about your disappointing experience during checkout and with the night shift staff. Please be assured that we take your feedback very seriously, and we are currently investigating the matter to understand exactly what happened and who was involved. We greatly appreciate your recognition of our check-in staff’s professionalism and will share your kind words with them. Your feedback helps us identify areas for improvement, and we are committed to ensuring that future guests have a smooth and courteous experience at all times. Thank you for taking the time to share your experience, and we hope to have the opportunity to restore your confidence in our service. Kind regards, Marie Dunas-Bourguignon Guest Relation Manager

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Other web-users rate our hotel

  • 2,674 reviews 9.5/10 Location
  • 3,328 reviews 5.4/10 Room
  • 2,906 reviews 7.5/10 Service
  • 36 reviews 5.1/10 WiFi
  • 1,460 reviews 4.6/10 Comfort
  • 1,194 reviews 6.2/10 Breakfast
  • 1,133 reviews 5/10 Cleanliness
  • 722 reviews 6.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.