Novotel Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 3.9/5 3,363 reviews

Novotel Paris Centre Eiffel Tower - Image 1
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Description

Hotel extras

  • Right in the downtown area, 10 minutes' walk from the Eiffel Tower

  • Private, secure paid parking

  • Heated indoor pool: fee and booking required; sauna and fitness center

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

Our accommodation(s)

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Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 Paris
France

GPS:48.849778, 2.282836

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,363 reviews

TripAdvisor Rating  3.5/5  6,253 reviews

Well Located

Customer review rating 3.0/5

Yves V. H. Business - Confirmed reviews ALL

Logistic organization could be better

Dear Yves Van H., Thank you for sharing your feedback regarding your recent stay at Novotel Paris Centre Tour Eiffel. We are delighted to hear that you found our location to be ideal for your visit to Paris. However, we are sorry to learn that you experienced issues with our logistical organization. Your comments are valuable to us, and we will carefully review them to identify areas where we can improve. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back again soon. If you have any further feedback or concerns, please feel free to contact us directly. Best regards, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

A bit chaos

Customer review rating 3.0/5

Per E. Business - Confirmed reviews ALL

First I want to mention the elevators...that system doesn´t work that well...we needed to plan 10-15 min each time to get down to our sessions even it´s was 6 available elevators. And secondly the system regarding breakfast...it´s a big hotel and in the morning we had waiting time for easily 20 minutes to stand in line just to get a table, why aren´t the whole restaurant open all the time during peak times?

Dear Per E., Thank you for taking the time to share your feedback following your recent stay at Novotel Paris Centre Tour Eiffel. We sincerely apologize for the inconvenience you experienced with the elevator system and breakfast arrangements during your stay. Your comments are highly valuable to us as they help us identify areas for improvement and ensure a better experience for our guests in the future. Regarding the elevator system, we understand your frustration and apologize for any inconvenience caused by the delays. We will investigate the issues you raised with our engineering team to ensure that the system functions more efficiently, especially during peak times. Additionally, we acknowledge your concerns about the breakfast waiting times. We apologize for the long queues and the inconvenience this caused. We will review our breakfast service procedures, including the opening hours of the restaurant, to minimize waiting times and provide a smoother experience for our guests. Your feedback is instrumental in helping us enhance our services, and we appreciate your patience and understanding as we work to address these issues. Once again, we apologize for the shortcomings you encountered and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Warm regards, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Poor value for money, rooms in need of modernisation

TripAdvisor rating 3.0/5

Halfwaytr33 TripAdvisor review

Good location if you want to be near the Eiffel Tower, Seine, shopping mall, and cafes although not a pretty area or particularly lively area. The hotel staff were okay not bad customer service but not particularly great. They weren’t rude but weren’t very friendly except Margot on the tour desk who was very friendly and smiley. We were in a standard room. The room was dated (think 1970s US Motel style), very plain and basic. Rooms are in need of modernisation although they were clean. Rooms were too hot, AC/fan is in need of updating. Towels were not soft or fluffy. No small hand towels provided. No body lotion. Shower gel seemed to be low quality. Shower head was powerful but very old fashioned. Exactly the right amount of towels, no extras provided. Overall, very little effort has been put into the rooms. Poor value for money. Breakfast was of low quality. And staff pretty miserable. Again, very little effort being put into breakfast.

14th arrondissement hotel. Good location.

TripAdvisor rating 3.0/5

annsemeslynch Families - TripAdvisor review

There was very little hot water until my favorite concierge in the world, Mikah took care and assigned an engineer to take care of the problem. The air conditioning was not working but the engineer showed us how to work the system. They had a lovely Water Bar. You could fill up your water bottle every day before you left. What a great idea. We were there 2 nights. Lovely bar and the staff was absolutely wonderful!

Nototel Paris- 10 out of 10

Customer review rating 5.0/5

Rachel F. Business - Confirmed reviews ALL

Warm and friendly team across the hotel. Answered all questions asked. Fixed a problem i had with my room within a short period of me reporting an issue. Food was lovely and tasty. Hotel is in an ideal location to Paris city across the water. Displays In the hotel are phenominal and made taking memorable pictures exciting and fun for me and my colleagues. The venue facilities were and are outstanding as we went for our conference which was made special by all event coordinators and participant staff.

Dear Rachel, Thank you very much for your glowing feedback and perfect rating of your recent stay at the Novotel Paris Centre Tour Eiffel. We are thrilled to learn that you had a delightful experience with us. We are especially pleased to read that you enjoyed the warmth and friendliness of our team, as well as their responsiveness in addressing any issues you encountered. Your compliments will be passed on to our reception colleagues, especially the ladies from the late-night shift, for their exceptional service. It is also gratifying to know that you appreciated our ideal location, the quality of the food, and the hotel's facilities, as well as our commitment to sustainable development. We hope to have the pleasure of welcoming you back on your next visit to Paris! Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

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Other web-users rate our hotel

  • 2,495 reviews 9.3/10 Location
  • 3,434 reviews 5.2/10 Room
  • 2,668 reviews 6.8/10 Service
  • 33 reviews 6.7/10 WiFi
  • 1,474 reviews 4.6/10 Comfort
  • 1,276 reviews 6.1/10 Breakfast
  • 1,187 reviews 4.9/10 Cleanliness
  • 971 reviews 4.3/10 Amenities

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