Novotel Paris Centre Eiffel Tower Hotel 4 stars

Our stay with Novotel paris was awesome. It was well located near metro stations, mall and ofcourse the Eiffel tower. The only drawback that we found was that they serve the exact same breakfast every morning.

Broken water mixer in the shower hence alternating ice cold / lukewarm water and broken shower head in the bathtub = very bad experience! I reported it to reception upon checking out, but it did not seem to bother anyone. No sorry, no nothing just the bill.

1st night was terrible, i was given room on 11th floor where 2 single beds were joined together but covered with bed sheet. Whole night i was between 2 beds. No water was available. Reception dont even bother to answer phone at night. Next day Morning, when i went to washroom, Sink was leaking. So i went down on reception and they even did not apologise. But just changed the room. It was my 1st stay with Novotel. May have to think twice in future choosing Novotel.

Neat and tidy rooms. Helpful staff

We were a party of 2 adults and 4 children including an infant in a buggy. We arrived in your lobby to find only escalators , we asked the member of staff present if there was a elevator and he reluctantly showed us back outside and walked us all through a car park and in to a lift. On arrival at the checkin desk I was pleased that one of our rooms was ready so we could leave our bags and start sightseeing. I asked your colleague at the checkin desk if she could book us a taxi for 6 for the airport early the next morning. She advised their was no need as taxis always available. I double checked that as I advised we had to be at the airport early and would require a large taxi as we were a party of 2 adults and 4 children but she said there was no need to book. She then advised our second room would be available at 2pm. We left our bags to do some sightseeing, we had to stop at your checkin desk level to ask a member of staff to authorise the lift to take us back to the ground floor, the first of many times we had to do this. We returned to the hotel at 5.30pm and on arrival at the checkin desk I was told our 2nd room was still not ready. I was asked by your checkin staff if it was really necessary we were on the same floor. I advised yes as we were a family of 6, I question I really don't feel I should have had to answer. I asked if they could advise when the room was ready and they advised they would call my other room. The keys for the other room were eventually delivered to our room around 6.30pm. Our rooms were well appointed, a bit disappointed there was only 1 bottle of complementary evian in 1 room as their was 3 people sharing the room. We found the bathroom oddly set out and shower was dirty. The following morning we made our way down to the front door to secure a taxi for our trip to the airport. There were no large taxis there and no members of staff in that area. I went back up to the checkin desk to find a member of staff. I advised the member of staff that I required a taxi for 6 people to airport asap. He tried one taxi company and then came back to advise that they didn't have any availability and this was due to the weather. He then suggested I get 2 taxis but I advised that there would be an additional cost to this and that we wanted to get one taxi and travel altogether. He advised that he couldn't help me any further. To say I was disappointed would be an understatement. From our perspective, as a family with young children we were not welcomed warmly at your hotel. In fact the staff were unfriendly and at times, unhelpful. I have stayed in many of your hotels all over Europe small and large and am very disappointed with the atmosphere and the feeling that we were an inconvenience to your staff.

Well located hotel by the Seine, short walk to Eiffel Tower and local shopping and restaurants. Room quite basic and shower was leaking. Good breakfasts. Fantastic sauna and small swimming pool.

looks aged, outdated finishes, aged bathrooms, out of hospitality you find a bottle of flat water in the minibar for two people ... if you ask for a room on a higher floor you will get to the 5th floor in the back yard overlooking the works of a building, the system of outdated and inefficient ventilation without being able to open the window ...

Check in and out was efficient. Staff was helpful, at front desk and in the restaurant. Room was clean and functional. Air conditioning in the room didn’t appear to function, and with windows that do not open, room got a bit warm.

We were upgraded on check-in, which was a pleasant surprise. Improvements from a family perspective would be for the pool to stay open later generally and for breakfast to stay open later on a weekday.

Good stay in an excellent hotel that I have been attending since 2013. I do not give maximum score for the lack of attention on the part of the team that is at breakfast. Especially that you are receiving the guests. Besides, I really liked everything.

We stayed in the second level room, and it was very comfortable. The highlight of the trip were the complimentary drinks in the lobby (Some orange lemonade). There are also plenty of taxis available out fromt

The room was very good my family and I stayed in and the view was great

I love Novotel hotels - will choose them over all others when in Europe. The rooms are larger, staff accommodating, etc. The problem with our short stay here was that the room was unbearably hot with hot air blowing through the vent. We tried adjusting it ourselves with no luck. We waited in line to speak with someone at the front desk for 15 mins before giving up. When we called later that day to ask for assistance, we were told someone would come up. 1 hour passed and we had to leave-it was that unbearable and we were concerned about an asthma attack. We returned to find the room just as hot, if not hotter and a fan left by the front door inside the room. Overall disappointed and no sleep for 3 nights for this one thing that seems as if it could have been easily remedied.

Need a remodel

large bedroom food at restaurant and for the breakfast is good pleasant and nice people at cust. desk and reception some comment: - cold entrance - the room and especially the bathroom was not really clean, this is really a point to improve it is really important - service at the restaurant was quite slow