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Novotel Paris Centre Eiffel Tower Hotel 4 stars

Customer review rating 4.0/5 12,155 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Paris Centre Eiffel Tower
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+ 29 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

  • Indoor heated swimming pool, fitness area & sauna

  • Family rooms, WiFi available

  • Private, secure paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Boat excursionsPaying
  • Bicycles rental (nearby)Paying
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 36 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 paris
france

Tel: +33140582000

Fax: (+33)1/40582444

Check-in from 14h00

Check out up to 12h00

  • BALARD-GARE DU NORD :  42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :  70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :  6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :  10 - BOULOGNE CHARLES MICHELS

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY - CDG At 35km / 21.75 miles

  • By plane

    ROISSY - CHARLES DE GAULLE At 25km / 15.54 miles

  • By car

    A1 AUTOROUTE DU NORD At 6km / 3.73 miles

  • By car

    A13 AUTOROUTE DE NORMANDIE At 3km / 1.86 miles

  • By car

    A6 AUTOROUTE DU SUD At 5km / 3.11 miles

  • By train

    MONTPARNASSE At 3km / 1.86 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

  • By train

    SAINT LAZARE At 4km / 2.49 miles

GPS :48.849778, 2.282836

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. All our rooms, which measure at least 215 sq. ft (20 m²), feature a flat-screen TV, free WIFI, tea and coffee making facilities, safe and fridge. Enjoy unbeatable views of Paris from our Superior Rooms situated on higher floors.

Classic room - 1 queen bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

CLASSIC ROOM, RENOVATED - 1 QUEEN SIZE BED

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room, view Paris - 1 queen bed & 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room, family - 1 queen bed & 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 5
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

BENKAY

Type of cuisine: Japanese

THE meeting place for lovers of traditional Japanese gastronomy. Sushis or Teppan Yaki, the Benkay, a true Parisian institution, view over Paris and Seine. Closed until further notice because of COVID19.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'CAFE

Type of cuisine: Bistro

The N'Café offers a varied menu for your dinners: seasonal products and daily dishes. Simple & balanced cuisine. For lunch, enjoy our express menu or the Q.G'renelle bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q.G'renelle

Non contractual photo

In an intimate and chic setting, ideal for professional meetings, a cocktail with friends or a light lunch, come and share a pleasant moment in the cozy ambience of the new Q.G'renelle Bar. Lunch menu or daily specials available at lunchtime.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'INSTANT NOMADE

Non contractual photo

L'Instant Nomade offers tasty and balanced food in a unique, friendly and cosmopolitan atmosphere. For something sweet or savory, or a cold drink, it offers the convenience of self-service. 24-hour vending machines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 36

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Paris Centre Eiffel Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

12,155 reviews

tripadvisor

TripAdvisor Rating 3.5/5

5,751 reviews

Good Stay

Customer review rating 4.5/5

Cezar Business - 08/04/2021 Confirmed reviews ALL

Staff is always kind and helpful. I had a pleasant stay.

Dear Cezar R., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Berger Room Division Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good stay during difficult times

Customer review rating 5.0/5

Akinom Couples - 21/01/2021 Confirmed reviews ALL

Friendly staff. Good location. The room we stayed in was slightly renovated and nice ... despite the sofa bed which looks over used. Room Service, Breakfast, Cleanliness - everything was well done. We especially enjoyed the online check in and fast check out.

Dear Monika S., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, as in such very special period. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Everything was closed the lift were not working properly

Customer review rating 0.5/5

Seb Families - 13/01/2021 Confirmed reviews ALL

Nothing was working

Dear Mr L., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return has been shared with our department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 2000 points on your ALL card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day & our best wishes for this new year, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Disappointed

Customer review rating 2.5/5

Anonymous Business - 16/12/2020 Confirmed reviews ALL

Breakfast was extremely modest, package with coffee and juice plus a little bread. Immediately after breakfast i had to find another place where to buy food. On the morning of our departure breakfast was not delivered to our rooms at ordered time, so we were already on the way to taxi when i was informed that breakfast can be picked from reception. Previous evening before our departure from hotel i requested transportation to airport for three adult men. It was promised from the reception. At the morning there was a sedan (car) waiting for us three. Passenger seat at front was not available, so we all three men had to stuff to the back seat which had space only for two passengers. Unforgettable 45 minutes to airport sitting partly on the lap of my colleague!!

Dear Esa Ilmari L., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry if some of services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate measures with their teams to address the problem and prevent future occurrence. We appreciate your sharing your concerns, It is is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good Stay - Great Staff - Food could be better

Customer review rating 4.0/5

Jay Couples - 03/11/2020 Confirmed reviews ALL

Stayed here one night, Hotel is easy to find, clean and very freidly staff. Due to restrictions it was quiet. The room, even though in need of a good makeover was very good and clean. The only thing that needs to be improved is the food and drinks. I understand that times are very challanging at the moment, but as the café and restaurant are closed due to Covid restrictions, you have no choice but to take room service. The choice is quite limited, which is understandable, but many articles had run out at 19h15 in the evening (only one basic pizza avalable out of 3) and the portions were only small and not enough. Drinks were also limited and had no basic items like Champagne. Breakfast was in a box, once again understandable, however once again very little to eat. Lastly, a ridiculas price of 29€ for Parking for only 16h. Overall a good stay, not enough food for the money, not worth it. But above all we had a safe stay and the staff are wonderful.

Dear Jonathan R., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

good rest

Customer review rating 3.5/5

Etienne Business - 08/10/2020 Confirmed reviews ALL

correct welcome nice room, quiet and tidy Unfortunately no dinner, and no breakfast in the room. Or at least no form to order a breakfast in the room

Dear Mr M., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with our team who strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

As always, a lovely experience

Customer review rating 5.0/5

Denis K. Families - 23/08/2020 Confirmed reviews ALL

Great to be back at this hotel. My usual spot when I’m in Paris. Staff are very friendly and helpful. Location is perfect as close to two train stations. Supermarkets and shopping centres close by. Everything you need is just around the corner.

Dear Mister K., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your loyalty to us and for sharing your experience, We hope to welcome you soon again there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Nice room, too limited services due to sanitary measures

Customer review rating 3.0/5

Roger C. C. R. Solo - 22/08/2020 Confirmed reviews ALL

Very nice room, quiet . Decent breakfast. Nice members of staff apart from a woman in Management. I was declined the use of a pc and a printer, which I needed for about 20 minutes to complete the compulsory online form to return to the UK! I was shocked that in such a big hotel they did not try to help !

Dear Roger R., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry if some of services did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate measures with her team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, It is is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Situation

Customer review rating 4.0/5

Anonymous Couples - 15/08/2020 Confirmed reviews ALL

ras

Bonjour Monsieur B., Nous vous remercions d'avoir pris le temps de compléter notre questionnaire de satisfaction suite à votre séjour au Novotel Paris Centre Tour Eiffel. C’est avec plaisir que nous recevons vos compliments. Nous ne manquerons pas de partager votre retour avec l'ensemble de nos équipes qui travaillent au quotidien pour vous offrir un séjour de qualité. Dans l’attente de vous accueillir de nouveau parmi nous, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Bien à vous et bonne journée, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Perfect location

Customer review rating 4.5/5

Rakhi D. Families - 12/08/2020 Confirmed reviews ALL

It was a pleasant staying.

Dear Rakhi D., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Member of staff

Customer review rating 4.5/5

Caline Families - 11/08/2020 Confirmed reviews ALL

I would like to say a member of staff names LAURA went above and beyond to make my trip extra special, she is a credit to your hotel.

Dear Mrs r., We very much appreciate you take time to complete our guest satisfaction form followingyour stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good stay

Customer review rating 5.0/5

Abdulahi Families - 15/03/2020 Confirmed reviews ALL

It was a wonderful hotel with various of options and the staff were phenomenal. Will definitely return

Dear Mr Y., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Worst stay

Customer review rating 0.5/5

Phil Business - 14/03/2020 Confirmed reviews ALL

Unpleasant experience from beginning to end. The bedroom was old and dirty and there was a colony of ants in the bathroom. The property of the bed sheets was dubious. Stay away from this property, which is clearly not up to ACCOR standards.

Dear Mr O., Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. All our teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest assured that your return will be shared with our department managers concerned in order they take the appropriate and corrective measures with their teams, to address the problem and prevent future occurrence. We appreciate your sharing your concerns, We decided to credit 3500 points on your ALL card's member. It is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

well located but staff should be more courteous

Customer review rating 3.5/5

Anonymous Friends - 12/03/2020 Confirmed reviews ALL

generally good except the lack of politeness during check in..the guy at the counter was rather rude and since I'm not French and don't speak the language I was treated like a second class citizen. Location was really good, close to the Eiffel Tower and metro.

Dear Mr K., We very much appreciate you take time to complete our guest satisfaction form following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. Sorry about the way you were welcomed at your arrival, your return has been already shared with our Room Division Manager. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to get a new opportunity to welcome you there, Have a nice day, Sincerely, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great location

TripAdvisor rating 4.0/5

Joseph Normand W Business - 02/03/2020 TripAdvisor review

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Good morning Joseph, I very much appreciate you take time to share your comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with my team, and especially with my technical manager, as they strive to continuously improve the quality of our services . Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there, Have a nice day, Cordial greetings,

Better than any air BnB

TripAdvisor rating 5.0/5

583karenl 06/02/2020 TripAdvisor review

Ideal location, great views, welcoming staff, comfortable rooms. We have been regular guests for 20 years. Feels like home every time. Looking forward to our next visit. Ahmed, the bar man was welcoming and professional, the cherry on the cake !

Dear Karen, What a great comment, thank you very much for your loyalty. I am delighted that you enjoy our hotel and our services. It is always a pleasure to receive positive feedback. Rest assured that they will be shared with my teams as an encouragement to all of them who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous ones. Have a nice day, Cordial greetings,

This hotel should not be an All Accor

TripAdvisor rating 1.0/5

ROBERTO P Family - 08/01/2020 TripAdvisor review

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Good morning Roberto, Thank you for taking the time to comment your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience, especially with our housekeeping service, did not meet your expectations, please allow me and my team to express our sincerest apologies. Despite what you may think, your feedback is very important to me and we strive all there to provide a superior service experience for every customer. I will exchange about your return with my department managers concerned, especially with my General Housekeeper, in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. As if I appreciate all my 2 stars Accor hotels' colleagues, I am not sure that you should find a 2 stars hotel proposing all the services we can offer to the Novotel Paris Centre Tour Eiffel as Concierge service, Luggage service, Valet service, Gasronomic japanese restaurant, Fitness Center with indoor heated swimming pool.... I hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, and all my best wishes for this new year,

Outdated hotel

TripAdvisor rating 2.0/5

Manuel0x Couples - 05/01/2020 TripAdvisor review

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded...

Dear Manuel, I am sorry to read that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience, therefore, your feedback is important to us. It is my hope that you will give us the opportunity to better serve you in the near future, Cordial greetings,

Great Stay

TripAdvisor rating 4.0/5

Séverine V Family - 26/12/2019 TripAdvisor review

My stay at the Novotel Paris Centre Tour Eiffel was great. It is located at a 10min walk from the Eiffel Tower. The room was spacious and comfortable, and the staff was very helpful. I would definitely recommend this hotel.

Good evening Severine, I very much appreciate you take time to comment your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and i am rellay delihjted that you enjoyed your experience with us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Cordial greetings,

Comfortable

TripAdvisor rating 4.0/5

Bayo O Solo travel - 04/11/2019 TripAdvisor review

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.

Good morning Bayo, Thank you so much for this very pleasant comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your retrun with my teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there and that this next visit will be as pleasant as the previous one. Sincerely,

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