Good location, nice view, fine breakfast, terrible air in the rooms, too many restrictios regarding usage of the pool and gym. No soap and tissues from the 2nd until 6th (last day).

Generally good. There were numerous issues with the key cards which we replaced daily.

Well located, but not so satisfied with the room (window that does not open, extremely loud A/C, no toilet brush, no hand soap in bathroom, no el. socket in bathroom), solid breakfast, horrible elevators

The hotel stuff was super friendly and we loved our stay. We had an awesome room with a magical view of Paris.

Well located, Very polite and friendly staff, Great breakfast, The room althought clean need a bit of renovation.

My family and I spent three nights at Novotel Paris Centre Tour Eiffel for the Easter break and we had an amazing time there. The family room was spacious, clean and comfortable and the view from the 28th floor was just stunning! Our 8 year old really enjoyed the pool and the steady WIFI in the room and breakfast was very nice with a variety of hot and cold food. We found staff members extremely professional and friendly, especially in the restaurant. The hotel is moments away from the Eiffel Tower and close to all amenities. We would definitely recommend it to anyone who does not know where to stay in Paris. We had an amazing experience and will definitely be back! Merci à tout l’équipe de Novotel pour votre chaleureux accueil !!

Aircon didn't work, no ventilation in the room. Sofa bed was broken. Had to wait with kids for 25 mins in the morningto get down. Rude and disrespectful staff.

We booked a room for 3 person ( double + sofa). When we enter the room we realized that the room was very small: in particular the sofa ( very small) was in the middle between the main room and the toilet: with the sofa transformed into the bed it was impossible to access to the toilet without moving the sofa. In addition the temperature of the room was very hot and air-conditioning was not working. Therefore I went to the reception and after long discussion I obtained to get a bigger room. The new room was ok for 3 person but still airconditioning not working. I tried to call reception but nobody was answering the phone. Finally after 30 minutes a lady answered and told me that airconditioning was not working in all rooms because it was set in winter mode and it was not planned to turn it on the summer mode. So we stayed in the room with no airconditioning and with hot temperature. This for me is really unacceptable in a 4 star hotel. Other things not satisfactory: - some of the elevators were not working creating long waiting time and/or crowd inside the elevator. Some times we had to use stairs from floor 18th to go out. - breakfast non in line with a 4 stars hotel and with Novotel standard in terms of assortment, quality and service ( few personnel and slow product refilling) -

We enjoyed our stay very much - the room was comfortable, the location was great and the price of the family room was very good. We enjoyed the breakfast (and had to queue only one day), appreciated the area and the proximity to the shopping mall. The service at the reception was great. Only the pool was a little hard to sign for.

There was no air condition despite very warm weather, windows could not be open (a design which should be illegal), there were 6 lifts but never more than 4 worked, very long lines for the breakfast. Silly design of the room, no sink in the place with toilet. Probably the worst design I have seen in my life. I do not blame stuff but the designers of this hotel, and politicians who accepted this silly design, should be place in jail for a few years.

Very nice personnel at reception and breakfast The second bad ( extensible sofa) in the room 2503 very poor, the kids could not sleep well No WC brush available the shower drain was clogged, so we could use only the bathtub But the room had a nice view

a decent place to stay... good location, cooperative staff, breakfast was nice but got a bit boring after a couple of days... recommend to change breakfast menu on daily basis... one thing that annoyed me was 3.50 euros for a small bottle of water at reception which is less than a euro in a supermarket, a total rip-off...

In the breakfast very few items for strict vegetarians who do not eat eggs as well.There should be change in daily one vegetable which is prepared. Different items of Potatoes and beans will be appreciated

Had to que for 2 hours for breakfast. No proper arrangements. If you ask them they say Covid ?? Staff domt care at all. Hotel lifts are in miserable conditions. If u have baby buggy or heavy luggage you need to use broken lifts via their kitchen area which dont have controls inside them. Rooms are so old n carpets are flithy. They are super expensive bcoz they are close to Effiel tower. Zero service.

No services available, terrible non motivated employees, who don t know what politesse means. Forget the pool … 700 rooms, and max 15 persons in the pool, which is not at all the government rules As gold member, no recongnition, no welcome beverage In few words, we do have the sensation that we do bother the employees!!