Mercure Paris Centre Eiffel Tower Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 2,878 reviews

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Mercure Paris Centre Eiffel Tower Hotel - Image 1
Mercure Paris Centre Eiffel Tower Hotel - Image 2
Mercure Paris Centre Eiffel Tower Hotel - Image 3
Mercure Paris Centre Eiffel Tower Hotel - Image 4
20 rue Jean Rey, 75015 PARIS, France

Description

Hotel extras

  • 4 star hotel in Paris, 200 metres from the Eiffel Tower

  • Bistro Mirlot, bistronomic cuisine in a cosy setting

  • Fitness room with panoramic views of the Eiffel Tower

  • 7 Modular meeting rooms in the 15th arrondissement

  • 5 minutes away from metro line 6 and RER C to Paris and Versailles

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

Enjoy this cozy room for two equipped with twin beds. Sip a coffee in the relaxation area or watch your favorite program on the flat-screen TV. In the bathroom, enjoy the luxury of Nuxe products.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Comfort, quality and ergonomics define this accessible room. Stay near the Eiffel Tower in this cozy 194 sq.ft. space with a bathroom adapted for guests with reduced mobility and Nuxe welcome products.

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Alone or as a duo, get comfortable in this modern room with an armchair for reading or enjoying a coffee. Lie down on the double bed to watch television or relax after a shower with Nuxe welcome products.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Be elevated in this Privilege Room on the upper floors, equipped with exclusive Mercure bedding for restful nights. Enjoy Nuxe products, listen to music, sip a Nespresso and plan your visit to Paris.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Stay in this Parisian cocoon designed for total relaxation: music station, Nespresso machine, mini-bar, armchair by the large window, upscale Mercure double bed and Nuxe welcome products in the bathroom.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Enjoy every moment in this room with an Eiffel Tower view. In the evening, relax on the comfortable bed and admire its lights. Read a book, watch your favorite program or listen to music to unwind.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

This suite is your home for visiting Paris. Mercure bed, lounge area with sofa and second flat-screen TV, Nespresso machine, courtesy tray, bathrobe, slippers. Free mini-bar (non-alcoholic drinks)!

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Paris Centre Eiffel Tower Hotel

20 rue Jean Rey
75015 PARIS
France

GPS:48.855381, 2.291969

Telephone
Fax +33 1 45 78 91 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 405 rooms
  • 10 rooms for people with reduced mobility
  • 20 connecting rooms
  • 12 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Well-being

Fitness center

  • On site

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Enclosed outdoor parking
  • Public
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 34.00 € 34 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Park with sand pit

Accessibility

  • Elevators

BISTRO MIRLOT

Photo out of - BISTRO MIRLOT

Whether for a business lunch, gourmet break while sightseeing or an after-work event after a seminar, meet up for a drink or enjoy bistro cuisine with a modern twist at Bistro Mirlot, open all day.

Bar Type
BAR
Capacity
46
Accessibility
Accessible service
Telephone +33 1 45 78 50 00
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Whether for a business lunch, gourmet break while sightseeing or an after-work event after a seminar, meet up for a drink or enjoy bistro cuisine with a modern twist at Bistro Mirlot, open all day.

Breakfast in the restaurant! Every morning, our buffet is filled with local products: still-warm pastries, crusty bread, crunchy cereals, fresh fruit, salad bar for savory palates and gluten-free options.

On the 12th and top floor, your fitness routine takes on a new dimension. Do a cardio or weight training session with our high-tech equipment while admiring the Eiffel Tower from the large bay windows.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,878 reviews

Customer review rating 1.5/5

Yousif A. Families - Confirmed reviews ALL

Customer review rating 1.0/5

Nina V. M. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Veeno P. Couples - Confirmed reviews ALL

Dear Madam, Thank you for sharing your experience regarding your recent stay at Hôtel Mercure Paris Centre Tour Eiffel.We are pleased to hear that you found our location excellent and the accommodation comfortable. However, we regret that you did not receive a thorough orientation upon arrival and that your special occasion went unacknowledged. We understand how important these details are for our guests. Additionally, regarding the breakfast, our offer does include scrambled eggs but for other type of eggs, yes there is a supplement. Your feedback is invaluable ; we are informing our Reception Manager and or Food and Beverage Manager. Sincerely, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 4.0/5

Eric S. Couples - Confirmed reviews ALL

Dear Sir, Thank you for your kind words regarding our location, staff, and the "Bistro Mirlot" offerings. We are pleased to hear that you enjoyed your stay with us. We have taken good note of your feedback regarding the room features. We hope to have updating in the next year. We look forward to welcoming you back on your next visit to Paris Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 4.0/5

Damian L. Couples - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that your overall experience was enjoyable and that you found the room comfortable and ready upon your arrival. I sincerely apologize for the issues you encountered with the room service during your anniversary celebration. It is our priority to provide a good and enjoyable experience for our guests, and I regret that we fell short in this instance. Regarding your other comment, we inform you that now, you can get some milk pods at the reception on request. Your comments will be taken into consideration as we continually strive to enhance our services. Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 1.0/5

Nina V. M. Families - Confirmed reviews ALL

Arrived in a room with so many defects and black mold in the bathroom. This hotel is clearly used as cash cow with zero investment. When a mechanic came to fix the issues we were left with dirty muddy feet all around the carpets in the room and the bathroom was brown! We were relocated to another room but it was just different defects plus again black mold which is so unhygienic. We kind of gave up there are we didn’t feel we wanted to pack up again for another room.

Customer review rating 3.0/5

Veeno P. Couples - Confirmed reviews ALL

Good evening.The accomodation was better than I expected.Location was excellent.Bedroom was smaller than expected but was overall comfortable.The staff was mostly friendly.However we were slightly disappointed. We never got a full orientation on arrival.I chose to spend my birthday at your hotel,but it was not even acknowledged at the hotel.I was also shocked to hear that should we request sunnyside eggs that we were expected to pay an additional 1 euro even though breakfast was included in our package.

Dear Madam, Thank you for sharing your experience regarding your recent stay at Hôtel Mercure Paris Centre Tour Eiffel.We are pleased to hear that you found our location excellent and the accommodation comfortable. However, we regret that you did not receive a thorough orientation upon arrival and that your special occasion went unacknowledged. We understand how important these details are for our guests. Additionally, regarding the breakfast, our offer does include scrambled eggs but for other type of eggs, yes there is a supplement. Your feedback is invaluable ; we are informing our Reception Manager and or Food and Beverage Manager. Sincerely, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 4.0/5

Eric S. Couples - Confirmed reviews ALL

The location is great just metres from the Eifel Tower and public transport. Staff were great and the food in the Bistro was excellent. Only thing keeping the score at an eight was some of our rooms features were a little tired and probably in need of updating in the near future. Otherwise great stay and would stay again.

Dear Sir, Thank you for your kind words regarding our location, staff, and the "Bistro Mirlot" offerings. We are pleased to hear that you enjoyed your stay with us. We have taken good note of your feedback regarding the room features. We hope to have updating in the next year. We look forward to welcoming you back on your next visit to Paris Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 4.0/5

Damian L. Couples - Confirmed reviews ALL

Our overall stay was amazing, we turned up at 11am and was able to go straight to our room to drop our bags off. Room was as we expected and bed was comfy. The only downside was, it was our anniversary on the Sunday and we decided to treat ourselves to room service breakfast, we filled the form out the night before but when it turned up it was missing stuff that we'd ordered and stuff we was expecting that wasn't as we would have expected. There also wasn't any milk in the room for tea and coffee throughout our stay.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that your overall experience was enjoyable and that you found the room comfortable and ready upon your arrival. I sincerely apologize for the issues you encountered with the room service during your anniversary celebration. It is our priority to provide a good and enjoyable experience for our guests, and I regret that we fell short in this instance. Regarding your other comment, we inform you that now, you can get some milk pods at the reception on request. Your comments will be taken into consideration as we continually strive to enhance our services. Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 4.5/5

Christopher L. Couples - Confirmed reviews ALL

Enjoyed it

Dear Sir, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay at Hôtel Mercure Paris Centre Tour Eiffel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 5.0/5

Lara H. Solo - Confirmed reviews ALL

The hotel staff was very friendly and accommodating.. When I booked my stay online, I requested if possible to get a room with a view of the Eiffel Tower. They replied back that I had booked a less expensive room so that would not qualify. So I let it go, but then was so happily surprised when I got to my room that they had given me the free upgrade to a room with a view of the Eiffel Tower! It made my stay incredibly magical! All without any extra cost! The location was perfect! So close to the Eiffel Tower! You walk out and can see it. Plenty of good food choices around it too! Close to Metro and RER lines, which I rode everyday. Very easy to navigate. I felt very safe staying there. A lot of things I read online discouraged from staying in that area, but I knew I wanted to be close to the Eiffel Tower and be able to see it sparkle every night! Inside tip: if you go up to the 12th floor to the fitness center, you get a great view of the Eiffel Tower! I went up one night to catch it sparkle! I was there during the Oct 17 protests. This was the first very large organized protest in Paris in a very long time. The locals were nervous! I spoke to the hotel staff about it, and they were very helpful. Despite it, I still went out and explored that day. I never saw anything. I felt completely safe. I have learned since then where most protests gather (Republique- Nation area - right bank; Eiffel Tower- left bank). I felt very safe on the left bank. When I come back again someday, I will again stay on the left bank. Zero complaints. I highly recommend this hotel. It is beautiful and made my stay in Paris unforgettable! Can’t wait to come back!!

Dear Madam, Thank you for your great review. We are thrilled to learn that you enjoyed your stay with us at Hôtel Mercure Paris Centre Tour Eiffel. It is wonderful to hear that our location, accommodations, and the friendly service from our staff contributed to making your experience unforgettable. We always strive to accommodate our guests' requests whenever possible, and it is gratifying to know that the upgrade to a room with a view of the Eiffel Tower added to the magic of your stay. We appreciate your understanding regarding the booking policies and are pleased that you were pleasantly surprised. Your feedback regarding safety during your visit is also appreciated. We aim to ensure that all our guests feel secure in the hotel and its surroundings, and it is reassuring to know that you felt safe during your time here. Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 2.5/5

Dianne F. Couples - Confirmed reviews ALL

It was ok.

Dear Madam, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location. However, we regret that your experience did not fully meet your expectations. Four your information, you can find taxis available just outside the hotel, we hope that you were informed of this. Your insights are valuable to us as we continually strive to enhance our guests’ experiences. Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 1.5/5

Damian T. Business - Confirmed reviews ALL

Dirty and tired room and general decor around the hotel, terrible food and facilities. Staff were great but otherwise an awful hotel and significantly overpriced. Disappointing from you, Mercure.

Customer review rating 5.0/5

Carmen R. Couples - Confirmed reviews ALL

I love the location

Customer review rating 4.0/5

Margarita B. Business - Confirmed reviews ALL

Great location, friendly staff. It would be nice to improve housekeeping service. It was a little bit cold for me.

Customer review rating 4.0/5

Ilze K. Business - Confirmed reviews ALL

Excellent location and a beautiful view of the Eiffel Tower. The breakfast was good, but a greater variety of options would have been appreciated. It was also great to have a bistro in the hotel where we could enjoy a meal in the evening.

Dear Guest, Thank you for your positive feedback regarding your recent stay at Hôtel Mercure Paris Centre Tour Eiffel. We are delighted to hear that you enjoyed our prime location and our Bistrot Bar for an evening meal. Your suggestion for a greater variety of breakfast options has been noted, as we continuously strive to enhance our guests' experiences. Regarding the access card found in the room, it is certainly a card left by our Housekeeper or room maid, we are sorry for that. We look forward to welcoming you back in the future. Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 4.0/5

Yu T. N. Families - Confirmed reviews ALL

It was a family trip with 2 rooms booked. Well located, safe surroundings and nice view from the room, the rooms were clean, friendly staff when checked in. Parking was spacious, as we have a bigger pick-up, it fitted surprisingly. The only down point is the maintenance, the shaving mirror was damage and without edge, shower valve was cracked in 1105. So for the price we paid and as a 4 stars hotel, there is room for improvement.

Dear Sir, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you and your family enjoyed the location, clean accommodations, and the spacious parking facilities. However, we regret to learn about the maintenance issues you encountered in your room. We appreciate your observations, as they are vital for our continuous improvement. We have informed our Maintenance and Engineer Manager of your remark. We hope to welcome you back in the future for an better experience. Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 3.5/5

Gary D. Couples - Confirmed reviews ALL

Stayed previously so returned, unlikely to return again as just basic but pricey

Customer review rating 3.5/5

Kevin C. Couples - Confirmed reviews ALL

We were a bit disgusted with the paper cups for water and tea and coffee There were no tea bags nor milk. No face washers either

Dear Sir, Thank you for your feedback. We appreciate your comments regarding the amenities provided in your room. Your concerns about the paper cups and the lack of tea bags have been noted. We are sorry for the absence of tea bags. Regarding milk pods, you have the possibility to find some at the front-office for information. We strive to enhance our services for our guests' comfort. Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 2.5/5

Ineta V. Business - Confirmed reviews ALL

The good news is that the location is excellent - just you can only see the Eiffel from the gym. The staff is kind, discreet, helpful, and open to jokes. The location in the city is perfect. Breakfast is very good - varied and good quality. The room is spacious. The check-in process was unpleasant. The attitude was "interesting". In their shoes, I would have offered the guests a glass of sparkling wine for the waiting and told them, "I’ll come find you with the keys once the room is ready." I wouldn't make them come three times and ask again with documents, as if it were the first time, if the room is ready. The hotel is quite worn down.

Dear Madam, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that you appreciated our excellent location, the spaciousness of your room, and the quality of our breakfast offerings. Your compliments regarding our staff's kindness and helpfulness are also valued. However, we regret to hear that your check-in experience did not meet your expectations, as we strive to provide a welcoming atmosphere from the moment our guests arrive. Additionally, we take your comments about the condition of the hotel seriously and are continuously evaluating our facilities to ensure a comfortable experience for our guests. We hope to have the opportunity to welcome you back in the future in a hotel of the Mercure brand. Best regards, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 3.0/5

Mark K. Families - Confirmed reviews ALL

I stayed here before and was very happy with my experience so happily booked again. Breakfast was excellent but the restaurant is no longer open in the evening, leaving just a bistro service, which was a pity as the evening meals had been excellent. It was also disappointing to find that there was no milk or creamer in the rooms for coffee - reception confirmed that this was policy, not an oversight. For those of us that prefer tea to coffee, the only hot water facility was a Nespresso machine in the room which doesn't heat the water sufficiently for a decent cuppa. This felt like cost-cutting had been taken too far. Overall, I was disappointed compared with my previous stay.

Customer review rating 4.5/5

Veronika R. W. Couples - Confirmed reviews ALL

personal muy amable, breakfast buffet excelente

Dear Madam, Thank you for your kind feedback regarding our location and the service provided by our staff. We are delighted to hear that you enjoyed the breakfast buffet as well. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 2.5/5

Rafael P. Families - Confirmed reviews ALL

The hotel is very well located and has a good breakfast. Regarding comfort, it's poor; the double bed is small (not a queen-size). The service offered is also poor; there's no one to carry your luggage or at least help you with it. Overall, what really makes it attractive is the location, which is next to the tower.

Dear Sir, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and breakfast offerings. However, we regret to learn that the comfort of the bed did not meet your expectations and that our service fell short in assisting with luggage. As we do have a service of porter but it appears that that it was not available when you were in our property. Your comments are valuable as we continuously strive to enhance our guest experience. Sincerely, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

Customer review rating 5.0/5

David R. Friends - Confirmed reviews ALL

A wonderful French experience for 6 of us, with 3 rooms at your property. The included breakfast was delicious.

Dear Sir, Thank you for your positive feedback. We are pleased to hear that you enjoyed our excellent location, comfortable accommodations, and delicious breakfast. It is great to know that our staff contributed to your enjoyable experience. We hope to welcome you back in the future. Sincerely, Anne Claire Guillemin Mercure Paris Centre Tour Eiffel

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  • 20 reviews 5.9/10 WiFi
  • 1,011 reviews 4.5/10 Comfort
  • 895 reviews 5.1/10 Cleanliness
  • 810 reviews 7.7/10 Breakfast
  • 499 reviews 5.1/10 Value

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