Staff helpful & friendly, room clean & tidy excellent 10 out of 10

The rooms were well designed and clean. Staff was friendly and helpful. No issues with this hotel.

After a long and exhausting trip, on arrival we were informed the room wasn’t ready and to come back in one hour. On returning in one hour, we were told room still wasn’t ready and to wait in the seating area, we were not offered any refreshments or kept informed. After. Waiting another 2.5 hrs I approached reception to enquire and then they produced the room cards. I had the afternoon planned and and had to cancel our plans due to this. No apology given etc. We were not told anything about the hotel or ejere restaurant or bar was etc. Rooms were very nice but could not open windows . There wasn’t any instructions or welcome card in rooms and I had no idea how to ring down to reception as it wasn’t on the phone or any information left. On departing we left luggage in the luggage room and when trying to retrieve it the lady at reception kept us waiting for other 30 mins while dealing Ruth other things. I asked her 3 times and just got an annoyed coming Madame! She didn’t come at all! I explained we had a flight to catch and couldn’t wait any longer and eventually she sent someone to help! Shame as the hotel itself is nice but some staff need to be better with satisfying the customer to give them that gold standard service rather than made to feel they are just a nuisance! Overall I felt very disappointed with this hotel and I’m pretty laid back usually so it’s rare I complain!

Great breakfast! Good environment around here at a hotel.

Every person I encountered was so warm and welcoming. The room was amazing with once n a lifetime view. We would never, ever consider staying anywhere else on Paris.

Poor security: Uber Eats delivery direct to room; no card access at lifts Reception service: cannot leave luggage for more than 5 days at concierge after returning to stay.

I pay 1250 euro and I need to get back 63,06 euro , and I dont have this money till now , I ask invoice when I pay the money the answer we will send it to your email, I say ok , I don't get any emails till now . I want to clean my clothes and the clothes of my girlfriend and they inform us it will be ready between 12:00 & 13:00 o'clock next day and didn't come , and we lose 2 day staying in the room because we don't have clothes. My girlfriend start speaking and try to explain the situation the man behind the disk he start laughing completely no respect and no care .make fun of us . The telephone in the room is just decorations no body answer the telephone even when I call 5 times, the telephone is working but no body want to pick up the telephone, and the telephone work only when my clothes come and someone he call me in the room, and he say yes you can come down to get your clothes , and I say but I ask to get the clothes up in my room and he say sorry sir unfortunately you need to go down to pickup your clothes and pay for the cleaning, woooow , I was really shocked, and every time when I need to call the room service or the reception I must call from my mobile telephone, why like this .. In the end ofcouers I go out from the hotel and I go to different hotel , and was amazing and professional service. And in the last day for us in Paris I call again to ask for number 3 to get my invoice and the answer : sorry sir for the delayed we will send you the invoice to your email address and no body send nothing,, i drive to the hotel before i go back to my home in the Netherlands and i come back to the hotel asking about my invoice . And here was big surprise. I see the Invoice was total amount of 1186,94 euro for the cost of staying and the breakfast and the parking of my car , and I pay in cash 1250 euro and I thought ok maybe I will get the rest of the money in the end of my staying, or maybe this extra money is to cover what I have in the minibar in the room , no body explain nothing.. in this day was late and we was really tired from the traveling and researching a good hotel . And just take the key of the room, and I was little bit confused why no body help us to put the baggage up in the room , it was really bad service, now I need my 63,06 euro My bank account number: NL41 INGB 06… 85 My bank account name : HR HKME H. and I have the right to get a Compensation for all this what happened with us in the first visit for us in Paris.

A great four night stay. Clean, comfortable and spacious room. Friendly and helpful staff.

Lovely hotel pleasant and helpful staff definitely return

We had a lovely stay at the hotel, nice and clean, we got upgraded to a Eiffel Tower view which was amazing and well worth it!! The staff were mostly friendly behind reception but Bruno made it for us, he was really lovely, very helpful really went out of his way to help us and a credit to the hotel.

Great breakfast, great location. Clean

I was promised to get my bill by email and I never got it, now I have to deal with a missing receipt for my expense report

No Drinking water in the room. only one bottle of water for the whole stay of 4 days 3 nights. when i asked the reception they replied that the room is not a privilege room.

5/5 for location - close to Eifel Tower. Clean Hotel rooms & public areas Noisy in the corridors during our stay but that can be expected with full hotel rooms. Otherwise an OK mid-range hotel for a decent stay.

The location was the only thing I liked about this hotel. The service wasn’t that great, the rooms were too expensive and small, breakfast was too expensive, and I paid extra for an upper-floor room with a view which wasn’t any better than the view from the lower floor room that my children stayed in.