Mercure Paris Centre Eiffel Tower Hotel

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Mercure Paris Centre Eiffel Tower Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,042 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Hotel with terrace and garden located at the foot of the Eiffel Tower

  • Direct access: Metro 6 and RER C

  • Privilege rooms with Eiffel Tower views

  • Lounge bar and gourmet shop

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Centre Eiffel Tower Hotel

20 rue Jean Rey
75015 PARIS
France

  • 42 GARE DU NORD-HOP.EUROPEEN:  42 DUPLEIX-FINLAY

  • 69 GAMBETTA-CHAMP DE MARS:  69 CHAMP DE MARS

  • 82 LUXEMBOURG-AMERICAN HOSPITAL:  82 CHAMP DE MARS

  • 87 PTE DE REUILLY-CHAMP DE MARS:  87 CHAMP DE MARS

  • LIGNE 6 ARRET BIR-HAKEIM:  6 BIR-HAKEIM

  • ARRET CHAMP DE MARS-TOUR EIFFEL:  RER C CHAMP DE MARS-TE

  • By plane

    PARIS ORLY At 16.09km / 10 miles

  • By plane

    PARIS ROISSY CDG At 35.4km / 22 miles

  • By helicopter

    ISSY LES MOULINEAUX PARIS SEVRES At 4km / 2.5 miles

  • By car

    PERIPHERIQUE PORTE DE SEVRES At 6.44km / 4 miles

  • By car

    PERIPHERIQUE PORTE DE VERSAILLES At 4.83km / 3 miles

  • By car

    VOIE EXPRESS RIVE DROITE At 4km / 2.5 miles

  • By train

    PARIS GARE DE LYON At 8.05km / 5 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 2km / 1.25 miles

  • By train

    PARIS NORD EUROSTAR THALYS At 9.66km / 6 miles

GPS:48.855381, 2.291969

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Restaurant terrace "Le Jardin"

Follow the seasons, and sample our selection of local organic products, available 24/7 and served in your bedroom or on our restaurant terrace. For all reservations for over 10 people: H2175-SB@accor.com

Our accommodation(s)

Fully renovated, the hotel offers contemporary and functional rooms with free WIFI access. The hotel offers Standard and Privilege Rooms and Junior Suites, including some with views of the Eiffel Tower for business trips or a leisure stay with your partner or family in central Paris.

Our guest reviews

Our guest reviews for
Mercure Paris Centre Eiffel Tower Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,042 reviews

TripAdvisor Rating  4.0/5  5,662 reviews

Excellent location for bussiness and holidays

TripAdvisor rating 5.0/5

aidasba Business - TripAdvisor review

I have to combine my business trip with some relaxing hours to enjoy Paris. It was a perfect location and foot distance to 16th arr, as well as to Eiffel and beautiful walk by Seine. Easy check in, very polite and helpfull staff, clean rooms and regular renewall of coffee amd tea supplies make mt stay very comfortable

Horrible customer service

Customer review rating 1.5/5

Mz. J. B. Friends - Confirmed reviews ALL

Customer Service was horrible. All the ladies at the front desk had an attitude like they didn't want to be bothered. There was no iron or ironing board in the room. It took them a hour to bring that to you. The drinking inside the room was open and used before we got there. No face towels was available. They only had big towels. Ice machine was down. I was a headache to get ice daily. Location was the only thing that was convenient. I would never stay there again.

Well located

Customer review rating 2.5/5

Ali D. Solo - Confirmed reviews ALL

Hotel was not clean

Location is the only positive

Customer review rating 1.0/5

Jc Business - Confirmed reviews ALL

Access to in room safe only fixed after 5 requests spanning several days. Carpet outside toilet/shower soaking wet. Walls thin enough to hear the amorous couple next door.

Good location and that s was all

Customer review rating 2.0/5

Martine J. Families - Confirmed reviews ALL

Not good. Except the manager was very understanding

Not expected to be such smelly rooms... unsatisfied

Customer review rating 2.0/5

R B. Couples - Confirmed reviews ALL

Rooms were smelly and no toiletries included even though u book in such a big company...after asking for toiletries they seemed like surprised....

Awesome location

Customer review rating 4.0/5

Prithvi B. Couples - Confirmed reviews ALL

Overall was a very decent stay, room was decently sized not as the usual small paris rooms. The hotel was very clean, the breakfast was good overall, but for a guest who stays 3-4 days at the hotel to get the same breakfast items everyday seemed repetitive like ( scrambled eggs, bacon, pancake & sausage) would suggest apart from bakery to rotate the dishes. But apart from that no complaints, staff was helpful and courteous, had requested an eiffel view but they were unable to provide that due to high occupancy.

Will be back

Customer review rating 4.5/5

Angela Families - Confirmed reviews ALL

Great hotel, very welcoming staff and great location

Well located, but not very comfortable regarding price...

Customer review rating 2.5/5

Guillaume Business - Confirmed reviews ALL

Long to checkin, longer to checkout ... Room not in a really good shape Only the location is good

perfect location great hotel

Customer review rating 5.0/5

Shane H. Couples - Confirmed reviews ALL

Staff helpful & friendly, room clean & tidy excellent 10 out of 10

Very nice hotel in a great location.

Customer review rating 5.0/5

L J. Couples - Confirmed reviews ALL

The rooms were well designed and clean. Staff was friendly and helpful. No issues with this hotel.

Poor customer services

Customer review rating 3.0/5

Karen R. Families - Confirmed reviews ALL

After a long and exhausting trip, on arrival we were informed the room wasn’t ready and to come back in one hour. On returning in one hour, we were told room still wasn’t ready and to wait in the seating area, we were not offered any refreshments or kept informed. After. Waiting another 2.5 hrs I approached reception to enquire and then they produced the room cards. I had the afternoon planned and and had to cancel our plans due to this. No apology given etc. We were not told anything about the hotel or ejere restaurant or bar was etc. Rooms were very nice but could not open windows . There wasn’t any instructions or welcome card in rooms and I had no idea how to ring down to reception as it wasn’t on the phone or any information left. On departing we left luggage in the luggage room and when trying to retrieve it the lady at reception kept us waiting for other 30 mins while dealing Ruth other things. I asked her 3 times and just got an annoyed coming Madame! She didn’t come at all! I explained we had a flight to catch and couldn’t wait any longer and eventually she sent someone to help! Shame as the hotel itself is nice but some staff need to be better with satisfying the customer to give them that gold standard service rather than made to feel they are just a nuisance! Overall I felt very disappointed with this hotel and I’m pretty laid back usually so it’s rare I complain!

Comfortable stay and safe located

Customer review rating 5.0/5

Mauricio Families - Confirmed reviews ALL

Great breakfast! Good environment around here at a hotel.

Great location, amazing staff and clean comfortable, clean rooms.

Customer review rating 5.0/5

Cynthia A. N. Couples - Confirmed reviews ALL

Every person I encountered was so warm and welcoming. The room was amazing with once n a lifetime view. We would never, ever consider staying anywhere else on Paris.

Poor room security and reception service

Customer review rating 3.0/5

Sebastian Business - Confirmed reviews ALL

Poor security: Uber Eats delivery direct to room; no card access at lifts Reception service: cannot leave luggage for more than 5 days at concierge after returning to stay.

Horrible service, not honest, big lies,no respect.

Customer review rating 0.5/5

Hatem H. Couples - Confirmed reviews ALL

I pay 1250 euro and I need to get back 63,06 euro , and I dont have this money till now , I ask invoice when I pay the money the answer we will send it to your email, I say ok , I don't get any emails till now . I want to clean my clothes and the clothes of my girlfriend and they inform us it will be ready between 12:00 & 13:00 o'clock next day and didn't come , and we lose 2 day staying in the room because we don't have clothes. My girlfriend start speaking and try to explain the situation the man behind the disk he start laughing completely no respect and no care .make fun of us . The telephone in the room is just decorations no body answer the telephone even when I call 5 times, the telephone is working but no body want to pick up the telephone, and the telephone work only when my clothes come and someone he call me in the room, and he say yes you can come down to get your clothes , and I say but I ask to get the clothes up in my room and he say sorry sir unfortunately you need to go down to pickup your clothes and pay for the cleaning, woooow , I was really shocked, and every time when I need to call the room service or the reception I must call from my mobile telephone, why like this .. In the end ofcouers I go out from the hotel and I go to different hotel , and was amazing and professional service. And in the last day for us in Paris I call again to ask for number 3 to get my invoice and the answer : sorry sir for the delayed we will send you the invoice to your email address and no body send nothing,, i drive to the hotel before i go back to my home in the Netherlands and i come back to the hotel asking about my invoice . And here was big surprise. I see the Invoice was total amount of 1186,94 euro for the cost of staying and the breakfast and the parking of my car , and I pay in cash 1250 euro and I thought ok maybe I will get the rest of the money in the end of my staying, or maybe this extra money is to cover what I have in the minibar in the room , no body explain nothing.. in this day was late and we was really tired from the traveling and researching a good hotel . And just take the key of the room, and I was little bit confused why no body help us to put the baggage up in the room , it was really bad service, now I need my 63,06 euro My bank account number: NL41 INGB 06… 85 My bank account name : HR HKME H. and I have the right to get a Compensation for all this what happened with us in the first visit for us in Paris.

Great hotel in a perfect location.

Customer review rating 4.5/5

Pauline Friends - Confirmed reviews ALL

A great four night stay. Clean, comfortable and spacious room. Friendly and helpful staff.

Well located staff very helpful

Customer review rating 5.0/5

Alison L. Couples - Confirmed reviews ALL

Lovely hotel pleasant and helpful staff definitely return

Let’s talk about Bruno

Customer review rating 5.0/5

R. J. Friends - Confirmed reviews ALL

We had a lovely stay at the hotel, nice and clean, we got upgraded to a Eiffel Tower view which was amazing and well worth it!! The staff were mostly friendly behind reception but Bruno made it for us, he was really lovely, very helpful really went out of his way to help us and a credit to the hotel.

Great Location!

TripAdvisor rating 3.0/5

azhagukumar TripAdvisor review

5/5 for location - close to Eifel Tower. Clean Hotel rooms & public areas Noisy in the corridors during our stay but that can be expected with full hotel rooms. Otherwise an OK mid-range hotel for a decent stay.

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