Mercure Paris Centre Eiffel Tower Hotel 4 stars

I got an accessible room although I had not requested it. There was no proper table where to put my things on nor even a hook on the wall for my coat. Not worth the money!

Short and sweet stay, very convenient and very much next to eiffel tower. It would have been nice if we can view Eiffel tower from hotel room.

Excellent location great hotel bit pricey and was expecting better from extra fee paid for room with a view of the eiffel tower

It was a great experience staying at your hotel. The room was large and comfortable, and the location is great. The staff was extremely friendly and helpful. I will definitely stay at your hotel in future trips to Paris ... for business or pleasure.

It was short and sweet but a bit disappointing.

Great location, services and restaurant. Very helpful staff. Bedroom small but adequate. Only grumble, replace kettle in room as it caused a short circuit and better quality tea/coffee would be appreciated. If not very satisfied.

Room 1001 backing onto the lifts was affected by noise from their operation. We had no milk one day, the paper cups melted when hot water was added. However the room was immaculate and the bed was very comfortable. The breakfast was exceptional. Overall the hotel was first class, would definitely recommend it to friends and family.

Had a wonderful experience staying at the hotel once more. The service and rooms were very pleasant.

Good

Good service

We booked this hotel strictly for Metro convenience and location to the Eiffel tower. Had High hopes as the hotel claims to be a 4 star. But the disappointments started the first day. Waited more than 15 minutes for the main elevators, which were broken. Took 10 minutes before hotel staff actually came to help, even though I flagged them down the first minute because the elevator touch screen said “temporarily unavailable”. The line for the elevator piled up and after 15 mins and more than 15 people waiting in line, they told us to take the stairs or wait as they bring us to the elevator. As I got settled in my room, I took a shower. The rainfall shower option had a very alarming sight as water was dripping down from the same hole that the shower light bulb was. I stopped using the rainfall from then on. On the first night at 12midnight we lost electricity in our room. I immediately called the reception and they told me that they’ll send a technician to fix it. I woke up at 2am to use the toilet and still no electricity, had to pee in the dark with my iPhone flashlight on. Woke up the morning to shower and still no electricity. Called the reception and they told me again that a technician was on its way. 20 mins later and still no technician. So I showered with my iPhone flashlight on. The technician finally came and fixed it. On my second night’s stay the same thing happened again. At midnight the power went off again. I called the receptionist and she was very nice and told us she’ll see to it that the matter gets fixed and gave us the option to change rooms. We were already tired and it was past midnight so I asked her if I could get the electricity back and possibly switch rooms the following morning, she agreed and told me that she will put a comment by her on our room file to allow us to switch. A few minutes later the power was back. The following morning (3rd day) there was no electricity when we woke up and I called the receptionist again and she sent a technician to come. Technician knocked on our door and told us there was a big problem with the electricity in our room and told us not to turn anything on and that he will tell the reception to put us in a new room. He told us to get our stuff ready and go to the reception. I have recorded this conversation with the technician on video for proof. My dad and I went down to the reception and told the receptionist about the situation. She was not empathetic at all and came out very rude and told me that there was no rooms available for me and that I should just go back to my room. She had an “in training” tag on but I did not catch her name. I told her this was unacceptable as the technician specifically told us that we cannot stay in that room due to “a big problem with the electricity” which was very alarming. I told her to speak to her supervisor. She goes to the back office and speaks to someone else and comes back and offers us a room but in a condescending manner. If this person was still “in-training” then she definitely deserves more training on how to provide BETTER customer service. Again I did not catch her name but to briefly describe her she had long straight brownish blonde mixed hair with glasses on. I am hoping Hotel Mercure can propel train her in order for the hotel to avoid situations like this with future guests. She was unapologetic about the issue and seemed displeased to be giving us a change of rooms, as if it was our fault. On the 3rd day we get to the room and settle in. We did not encounter anymore problems then on out. The new room had no issues and check out was smooth. I hope hotel Mercure takes this seriously and finds a way to fix this, until then my stay has been 4/10 at best. I would’ve deducted more because of the rude receptionist but the other receptionists, doormen, and house keeping were kind, polite and courteous.

We were satisfied and would recommend your hotel to anyone.

The hotel staff were extremely pleasant and helpful; the room was comfortable however it was not cleaned every day; had to ask for additional towels, etc. hair dryer did not work. Have never had to pay hotel tax up front and was surprised by that; also not asked to leave a credit card in case we used services that could be added to the bill.

Satisfied but the room cleaning is very poor. Coffees are not replaced and toothbrush are not given Our trash for soda in can are still kept despite the content is finish. The table was not clean at all

The hotel was recommended by BA when booking a flight We were well satisfied with our experience at your hotel