Mercure Paris Centre Eiffel Tower Hotel 4 stars

TripAdvisor rating 4.0/5 5,512 reviews
Mercure Paris Centre Eiffel Tower Hotel
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Centre Eiffel Tower Hotel

20 rue Jean Rey
75015
paris
france

Tel: +33145785000

Fax: (+33)1/45789142

Contact email

Check-in from 14h00

Check out up to 12h00

  • 42 GARE DU NORD-HOP.EUROPEEN :   42 DUPLEIX-FINLAY

  • 69 GAMBETTA-CHAMP DE MARS :   69 CHAMP DE MARS

  • 82 LUXEMBOURG-AMERICAN HOSPITAL :   82 CHAMP DE MARS

  • 87 PTE DE REUILLY-CHAMP DE MARS :   87 CHAMP DE MARS

  • LIGNE 6 ARRET BIR-HAKEIM :   6 BIR-HAKEIM

  • ARRET CHAMP DE MARS-TOUR EIFFEL :   RER C CHAMP DE MARS-TE

  • By plane

    PARIS ORLY At 16.09km / 10 miles

  • By plane

    PARIS ROISSY CDG At 35.4km / 22 miles

  • By helicopter

    ISSY LES MOULINEAUX PARIS SEVRES At 4km / 2.5 miles

  • By car

    PERIPHERIQUE PORTE DE SEVRES At 6.44km / 4 miles

  • By car

    PERIPHERIQUE PORTE DE VERSAILLES At 4.83km / 3 miles

  • By car

    VOIE EXPRESS RIVE DROITE At 4km / 2.5 miles

  • By train

    PARIS GARE DE LYON At 8.05km / 5 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 2km / 1.25 miles

  • By train

    PARIS NORD EUROSTAR THALYS At 9.66km / 6 miles

GPS :48.855381, 2.291969

Our accommodations

Fully renovated, the hotel offers contemporary and functional rooms with free WIFI access. The hotel offers Standard and Privilege Rooms and Junior Suites, including some with views of the Eiffel Tower for business trips or a leisure stay with your partner or family in central Paris.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room with 1 double bed and 1 armchair not convertible

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room on an upper floor with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with 1 double bed and 1 armchair not convertible

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room on an upper floor with Eiffel Tower view and 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Group offer: 2 nearby rooms

  • Max. number of persons: 4
  • Area: From 36

Junior Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

RESTAURANT LE JARDIN

Type of cuisine: International

On the terrace, your feet in the grass, have a quiet break, in tune with the seasons and discover our selection of local and organic products. Contact us for any booking of 10+ people: H2175-SB3@accor.com

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE

Photo non contractuelle / Strictly non binding

Located on the 1st floor, the Bar Lounge is open all day for business meetings or just to relax.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 147

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Paris Centre Eiffel Tower Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

15,325 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,512 reviews

Amazing. Simply the best.

Customer review rating 4.2/5

Olivia M. Couples - 03/12/2019 Confirmed reviews ALL

This trip was booked for my boyfriends 21st birthday present. None of us have never been to France/Paris before and it is fair to say we will definitely be coming back. The hotel room was perfect, 1211, exceeded my expectations, Eiffel Tower view, comfy bed, very clean and spacious. On arrival my boyfriend was surprised with Balloons on the bed, a note and a small gift. It made his day. I would fully recommend anybody to come stay at the Mecure Eiffel Tower hotel in Paris. The staff were lovely also and very helpful. It is fair to say, me and my boyfriend will be booking to visit again next year, we are so very excited to come back. Thank you for making my boyfriends surprise holiday the very best. Very much appreciated

Very pleasant stay, unique location

Customer review rating 4.2/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Super service in the room, coffee maker, drinks, bathrobe and slippers, cleanliness, comfort. Luggage storage. Near the bus to Disneyland. Helpful staff and great email communication about questions before our stay.

so great

Customer review rating 4.2/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

the staff, the room, the breakfast, the location...everything was great

below average hotel room

Customer review rating 4.2/5

Sv Business - 03/12/2019 Confirmed reviews ALL

cramped basic room with a malfunctioning thermostat. I requested a room upgrade but was not given this despite being an accor plus member. despite a 6 night stay.

ok

Customer review rating 4.2/5

Marva B. Business - 02/12/2019 Confirmed reviews ALL

The room cleaning left to be desired.

Not so good

Customer review rating 4.2/5

Sc Business - 02/12/2019 Confirmed reviews ALL

I got an accessible room although I had not requested it. There was no proper table where to put my things on nor even a hook on the wall for my coat. Not worth the money!

Short and sweet stay, very convenient

Customer review rating 4.2/5

Parama S. A. Couples - 02/12/2019 Confirmed reviews ALL

Short and sweet stay, very convenient and very much next to eiffel tower. It would have been nice if we can view Eiffel tower from hotel room.

Amazing

Customer review rating 4.2/5

Dean F. Couples - 02/12/2019 Confirmed reviews ALL

Excellent location great hotel bit pricey and was expecting better from extra fee paid for room with a view of the eiffel tower

Great room, great location, friendly & helpful staff

Customer review rating 4.2/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

It was a great experience staying at your hotel. The room was large and comfortable, and the location is great. The staff was extremely friendly and helpful. I will definitely stay at your hotel in future trips to Paris ... for business or pleasure.

Customer review rating 4.2/5

Kim Families - 27/11/2019 Confirmed reviews ALL

It was short and sweet but a bit disappointing.

Fantastic location and facilities

Customer review rating 4.2/5

Anonymous Families - 27/11/2019 Confirmed reviews ALL

Great location, services and restaurant. Very helpful staff. Bedroom small but adequate. Only grumble, replace kettle in room as it caused a short circuit and better quality tea/coffee would be appreciated. If not very satisfied.

Excellent accommodation

Customer review rating 4.2/5

John W. Couples - 25/11/2019 Confirmed reviews ALL

Room 1001 backing onto the lifts was affected by noise from their operation. We had no milk one day, the paper cups melted when hot water was added. However the room was immaculate and the bed was very comfortable. The breakfast was exceptional. Overall the hotel was first class, would definitely recommend it to friends and family.

wonderful

Customer review rating 4.2/5

Marcellia Business - 24/11/2019 Confirmed reviews ALL

Had a wonderful experience staying at the hotel once more. The service and rooms were very pleasant.

Comfortable and conveniet

Customer review rating 4.2/5

J. A. Business - 24/11/2019 Confirmed reviews ALL

Good

Mrs ika u.

Customer review rating 4.2/5

Iliana I. U. Couples - 24/11/2019 Confirmed reviews ALL

Good service

Unsatisfactory stay and lots of improvements are needed to be done.

Customer review rating 4.2/5

Martin Families - 23/11/2019 Confirmed reviews ALL

We booked this hotel strictly for Metro convenience and location to the Eiffel tower. Had High hopes as the hotel claims to be a 4 star. But the disappointments started the first day. Waited more than 15 minutes for the main elevators, which were broken. Took 10 minutes before hotel staff actually came to help, even though I flagged them down the first minute because the elevator touch screen said “temporarily unavailable”. The line for the elevator piled up and after 15 mins and more than 15 people waiting in line, they told us to take the stairs or wait as they bring us to the elevator. As I got settled in my room, I took a shower. The rainfall shower option had a very alarming sight as water was dripping down from the same hole that the shower light bulb was. I stopped using the rainfall from then on. On the first night at 12midnight we lost electricity in our room. I immediately called the reception and they told me that they’ll send a technician to fix it. I woke up at 2am to use the toilet and still no electricity, had to pee in the dark with my iPhone flashlight on. Woke up the morning to shower and still no electricity. Called the reception and they told me again that a technician was on its way. 20 mins later and still no technician. So I showered with my iPhone flashlight on. The technician finally came and fixed it. On my second night’s stay the same thing happened again. At midnight the power went off again. I called the receptionist and she was very nice and told us she’ll see to it that the matter gets fixed and gave us the option to change rooms. We were already tired and it was past midnight so I asked her if I could get the electricity back and possibly switch rooms the following morning, she agreed and told me that she will put a comment by her on our room file to allow us to switch. A few minutes later the power was back. The following morning (3rd day) there was no electricity when we woke up and I called the receptionist again and she sent a technician to come. Technician knocked on our door and told us there was a big problem with the electricity in our room and told us not to turn anything on and that he will tell the reception to put us in a new room. He told us to get our stuff ready and go to the reception. I have recorded this conversation with the technician on video for proof. My dad and I went down to the reception and told the receptionist about the situation. She was not empathetic at all and came out very rude and told me that there was no rooms available for me and that I should just go back to my room. She had an “in training” tag on but I did not catch her name. I told her this was unacceptable as the technician specifically told us that we cannot stay in that room due to “a big problem with the electricity” which was very alarming. I told her to speak to her supervisor. She goes to the back office and speaks to someone else and comes back and offers us a room but in a condescending manner. If this person was still “in-training” then she definitely deserves more training on how to provide BETTER customer service. Again I did not catch her name but to briefly describe her she had long straight brownish blonde mixed hair with glasses on. I am hoping Hotel Mercure can propel train her in order for the hotel to avoid situations like this with future guests. She was unapologetic about the issue and seemed displeased to be giving us a change of rooms, as if it was our fault. On the 3rd day we get to the room and settle in. We did not encounter anymore problems then on out. The new room had no issues and check out was smooth. I hope hotel Mercure takes this seriously and finds a way to fix this, until then my stay has been 4/10 at best. I would’ve deducted more because of the rude receptionist but the other receptionists, doormen, and house keeping were kind, polite and courteous.

Excellent service, a truly enjoyable experience.

Customer review rating 4.2/5

Thomas J. S. Couples - 23/11/2019 Confirmed reviews ALL

We were satisfied and would recommend your hotel to anyone.

Location and staff were great; services to guests were not up to expectation.

Customer review rating 4.2/5

Anonymous Friends - 23/11/2019 Confirmed reviews ALL

The hotel staff were extremely pleasant and helpful; the room was comfortable however it was not cleaned every day; had to ask for additional towels, etc. hair dryer did not work. Have never had to pay hotel tax up front and was surprised by that; also not asked to leave a credit card in case we used services that could be added to the bill.

Customer review rating 4.2/5

Hayde Solo - 21/11/2019 Confirmed reviews ALL

Satisfied but the room cleaning is very poor. Coffees are not replaced and toothbrush are not given Our trash for soda in can are still kept despite the content is finish. The table was not clean at all

Mr Maurice O.

Customer review rating 4.2/5

Maurice O. Couples - 21/11/2019 Confirmed reviews ALL

The hotel was recommended by BA when booking a flight We were well satisfied with our experience at your hotel

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