One elevator not working with hotel loaded was very displeasant expierience from 6th fluor. Price is high and you Stella serve garbage scrambled eggs, defrosted bread and not squezzed juice.

Dear IBIS, Thank you so much for making our stay a very pleasant experience. Really helpful staff starting from the check in till our departure. Sylvia, Martha & other staff members very polite and going extra mile to help the guests. They even have stored our extra luggage for us to pick up after few weeks. Also had given us packed food for journey because we missed our included breakfast. Very supportive. We will sure recommend IBIS to anyone looking for quality service. Thank you again.

very noisy air ventilation ,even when is off, I still can hear ventilation, I can't sleep hole night. ROom 912

Very good family room, spacious for reasonable price.

I have no complains about the room facilities. I do however have about your restaurant and I mentioned this to your waitress who served me at dinner time (evening). I ordered a bottle or red wine and it was cold which is a "no-no". Red wine is never served to clients chilled or cold at temperatures like "white wine". The wine glass was not the appropriate type for red wine plus the edges had sharp lip which makes it not pleasant to drink from. When you charge the same price for a bottle or wine as for the main dish then I believe you should consider making some changes in this regard. The potatoe soup was good but served cold. The liver plate with caramilezed onion sauce was excellent and possibly the only good thing out of the whole meal. Improvements? I am sure this can be done with a little effort in correcting these little details. Remember. Do not put the bottle of red wine in the cooler. Breakfast had multiple choices and I enjoyed it. Hope you had enough reading here. Now let's get cracking for if my future order bottle of red wine at any of your hotels is served cold, then it means you did not read this message and I must wonder "what the heck are you doing at this hotel chain? And you receive a salary?"

Very comfortable and clean room with all the basics you a nice stay in Warsaw. Conveniently connected with the airport and city centre by public transport. The restaurant has improved since my last stay.

- Good location - close to the city centre and the airport - Comfortable bed - Poor quality of breakfast

Conveniently located near Warszawa Zachodnia station and relatively close to main city attractions. Personnel is very friendly and helpful. Unfortunately, only one lift was available for use as the second one was out of order which was a significant inconvenience as a lot of time had to be spent waiting for the lift. Also, the reception failed to order a taxi at the agreed time, so I had to remind again and wait for the car to come. Understandable, considering the current situation and all the chaos caused by that. The personnel is doing a great job supporting their guests as much as they can during these unprecedented times. The facility is clean, nice, clean and cosy room, great coffee. Thank you! I will definitely stay there again.

I was very impressed by the hotel. The staff were extremely helpful, the location convenient and within a short trip from the airport, the room was functional and very clean.

Staff is absolutely fantastic. Great service and people that work there.

The property is very well maintained, with a welcoming ground floor and a tidy layout of the rooms. The personnel is friendly and helpful. The temperature in the room could be regulated individually and worked very well. The bed was very comfortable. The restaurant service is definitely an area to improve. I had to wait a lot to make my order despite the place not being busy, and took later an additional one hour and a reminder from my side to get my dinner because I think they messed up my order. Hopefully, this was a punctual issue and I plan to give it another try during my next visit.

The staff was truly helpful and friendly - especially the man in the reception (I do not remember the name). Very good breakfast and comfortable beds. Pity that it was not possible to order coffee in the restaurant between 12:00 PM and 2:00 PM.

I was with my husband in February. Here we had everything we needed: The best place with the best environment; Caring and attentive staff; Early check-in; Good breakfast in the best setting; Cleanliness; Quiet and comfortable rest; Thank you!

We do regret the lack of air conditionning in the room (it was much too warm in the room). This issue has been pointed out at the reception but nothing arranged concretely… Apart from that, very good especially the breakfast.

Having had stayed in quite a few hotels of various chains in Warsaw I can attest that this hotel is one of the best, both for business travellers as well as couples and families. It is well located, in terms of car access as well as proximity to one of the main railway stations and convenient enough connection to the airport. Downtown is also not far away. The hotel contains the necessary facilities, such as a big underground carpark (there is a city bicycle station nearby as well), and the staff is helpful and friendly. Cuisine is good, especially when compared to offer in certain other hotels of this chain, although at peak breakfast time one might encounter problems finding a table in the restaurant. Unfortunately, the two lifts available leave something to be desired, as their steering system makes longer wait quite an often occurrence, and the keycards frequently don't work properly when used there. However, this is more of a technical remark, as one can usually wait a little longer or just use the stairs. All in all, this is a hotel I can definitely recommend, as I have stayed there quite a few times and intend to return when in Warsaw in the future.