It was really ok.

Hotel's location is quite comfortable - close to the airport, not far away from city centre, with bus stop in front of the hotel's door. Hotel was quite busy during my stay and it impacted the quality of services. The room with 2 separate beds was not available despite such request, the bathrobe was missing (should be available in the room acc. offer). Breakfast - there were some missing products, some of them were cold - due to too many guests in the hotel. Nevertheless, it was a good stay.

Let’s start from good. Location was very good, better than I expected. Easy transport was available. Rooms were spacious, comfortable. Garden area is a plus point which made it one of my favorite hotel. Negative point to mention is no dental kit, slipper. Simple amenities were not in room , which I can expect from 3 and below star but not from 4 and 5 star hotels. When I informed about it and requested for these things, I was asked to come down to lobby Reception to collect it. Which I guess was an inconvenience as I already changed after arriving at room and had to change again and come down. Call made to place room service order after multiple tries as well were not answered and I had to call reception to ask room service to give me a call so that I can place food order. Some small resolvable issues are suppose to be addressed and surely your hotel can be in one of the top class hotel in Warsaw.

Wonderful open areas filled with natural light and easy to navigate. This hotel has a great deal to offer in many ways making it a great value in what you receive for money spent. Food and drink were excellent. A great place to stay with children both inside and outside at the playground, garden and pool areas.

Was perfect as always

Food and staff was perfect. Room fridge don’t really work.

Very clean hotel with really nice staff. People is what make this place.

Thank you so much for all your help

Very nice, clean and well located hotel.

every time I stay there, one can say: those people know exactly what they do, how to run this establishment. Check-in desk works great, restaurant is fine, including piano bar. I definitely recommend this place especially in a Covid time where staff follows the rules, specious lobby, can do attitude across entire facility. Best regards Zbigniew

This was our second stay, and both were perfect. Good, clean and safe location, perfect rooms and very nice staff. Close to the airport and with very good connection to city center - absolutely nothing to complaint!

I realy like this hotel. Due to many reasons like location, cleanliness, sleep comfort, staff kindness, respect to Accor Club rules etc. This time, even during strange COVID times the service quality was excelent. The only thing, I'd realy improve is breakfast - since few weeks served to the room. Previously it was the best breakfast service in the hotel restaurant (this year, as well). I'm waiting for my next stay in Warsaw and for the better change - good times have to return back. Special thanks for Anastasia (reception) for her support and kindnes.

Very good hotel in very good location very close to airport . Hotel has bus bringing customers to airport in regular trips . Very nice professional staff very helpful when ask for help . Very nice sauna always working very

I was informed by the reception that Bathrobe for visiting spa are not provided in the normal room . It is just provided in executive room . I have stayed number of times at Hotel Mercure & Novatel in Warsaw in center in Normal rooms ( please check the history as I am frequent guest in Accor Group ) and every time the Bathrobe was kept in the room or provided to me after I called the reception . I request you to clarify on this specific Point .

I bought regular room, it was in ground floor and very dark. Sheets were dirty and we paid extra for premium room. Premium room had broken AC, phone and TV. We felt so cold in that room. Reception couldn't figure out and didn't give answer us. I had to go 3 times to reception. We were sleeping with electric heater as homeless. We stayed 3 nights and they didn't change bed sheets. When we wanted to change them, they said we don't have housekeeping now. Premium room is worst then normal. They said premium room is noise proof but I could her everything from another room. They gave margarine and low quality stuffs for breakfast. It can be only one star hotel..