Novotel Warszawa Airport Hotel 4 stars

The atmosphere is good.

The personnel at the counter was never very friendly. They always gave me the feeling that I'm disturbing them. At arrival the person at the desk told me that I had no breakfast, I told him that I had ordered it and that he should check. He just added it. Then he gave me an standard room, even though I had ordered an exclusive room. I was o.k. with the room as I did not remember initially that I had booked a exclusive room. Later the night the person at the desk noticed that he made a mistake and called me saying that he made a mistake because of similar names... but he did not really tell me what his mistake was, so I though it was about the breakfast booking. The next day I found out that I did not get the exclusive room that I booked and got in contact with the reception to find out what they would propose to me - If I could get the exclusive room or they change the price to the standard room... I found out that my booking was completely modified to a standard booking and that also the price was changed to the standard room price. As the room was good enough for me I stayed and did not change it. The room was well cleaned at arrival and the TV had a small variety of TV channels from every nation... I'm still wondering why a big chain did not identify the 2-3 main TV stations in the biggest countries and neighboring nations and just brings them on the screen additionally to the local TV stations... but as the WIFI connection was fast enough I was able to stream via internet... would be good then If I could have displayed the content on screen via airplay, DLNA etc... Breakfast was also good even though I did not see any difference between the normal breakfast and the movie breakfast - except that some personnel was wearing costumes.

Very great and professional team, from lobby and also from restaurant

As the Gold member of the ALL I expected to get the welcome drink and gift, but I got nothing. I do not know what happened, but it seems to me that the hotel’s staff do not pay attention to the members’ preferences. The room was nicely renovated and clean, happy with it.

nice staff, very clean. comfortable. and silent at nigh

Check in / check out is very fast, staff is very friendly. The room is clean, it was nice to sleep. In the hotel restaurant, my partner and I liked the dinner. Breakfast was varied and delicious. The airport is close, there is a lot of transport. We had everything we needed for a brief business meeting.

Dear all, I liked your hotel a lot. What I did not like is the menu in the restaurant (Breakfast was gorgeous, so I mean the regular menu in the restaurant). For me it was not various enough: too much meat, almost no fish (I think it was just in the combination with pasta). I would like to see something like fish or risotto or Polish pierogi or golapki (normal ones). I ate golapki with lentils, they were ok, but normal golapki taste better, and it is not the dish I would order again (lentils were tasty, but not the cabbage). Tastes are different, of course, and I understand it, but I still decided to write my opinion so you have possibility to check it with the opinion of other guests. Thank you alot! Overall my stay in your hotel was awesome. Best regards

I spent six nights at your hotel for the El Fuego tango marathon and loved everything about it.. The design--from lighting to layout--was aesthetically pleasing, cheerful, functional The room was well-appointed and designed for comfort and convenience. The staff well-trained and helpful. The breakfast buffet excellent, and the bar just right for food and drink when it wasn't provided by the event.

As usual check in was very fast and professional . Room was nice and staff as usual very helpful .

Great hotel excellent staff

Good location within short bus-ride to airport (with the bus station right outside the hotel); would consider staying in this hotel if in Warsaw again. Breakfast portions & variety were great.

Spacious comfortable clean and quiet room. Good location from airport and to city (bus stop in front). Nice gym included. Excellent food. Great value for money.

Good experience. Nice facilities, like fitness, wellness, and a good extensive breakfast. Also a free shuttle to/from the airport.

I stay with novotel for business regularylybin Warsaw. On this visit my bed sheets were dirty and shower drain blocked. I contacted front desk who said they would send someone to my room. However next day shower drain still blocked. As a regular customer who spends a lot on each stay, I expect someone to contact me and apologise for state of my room and ensure the issues are resolved ASAP. I heard nothing from the front desk which is disappointing.

Very accommodating, comfortable, provided what we needed for the baby, and a great breakfast.