Novotel Warszawa Airport 4 stars

Customer review rating (ALL Rating) 4.7/5 1,740 reviews

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Description

Hotel extras

  • 5 minutes to the Chopin airport

  • Parking for guests

  • Fitness center and outdoor swimming pool

  • Novo Square Lounge Bar restaurant with garden

  • Conference complex for up to 730 people

Our accommodation(s)

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Hotel location

Novotel Warszawa Airport

UL. 1 Sierpnia 1
02-134 WARSAW
Poland

GPS:52.191367, 20.981558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

NOVO2 is an innovative combination of a bar and a restaurant, offering a balanced international menu including gluten-free and vegetarian options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,740 reviews

TripAdvisor Rating  4.2/5  1,550 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Oleh K. Business - Confirmed reviews ALL

I am traveling quite often through Warsaw, and I stay in your hotel regularly. When at the reception there are staff who know me, I am treated very well, and the services are outstanding. Thank you

Dear Oleh, Thank you very much for sharing your kind feedback. We are delighted to hear that you regularly choose our hotel when traveling through Warsaw, and that our reception team makes you feel welcome and well looked after. It is truly rewarding to know that our services meet your expectations. We sincerely appreciate your loyalty, and we look forward to continuing to provide you with excellent hospitality during your future stays. Should you need anything during your next visit, please do not hesitate to let us know. Warm regards, Julia Kaczmarek Guest Relations Specialist

Customer review rating 5.0/5

Eujean T. Families - Confirmed reviews ALL

It was a comfortable stay. The staff were quick to address our request.

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and that our team promptly attended to your needs. Sincerely, Julia Kaczmarek Guest Relations Specialist

Customer review rating 3.5/5

Grzegorz D. Business - Confirmed reviews ALL

Tasty breakfast, clean room, kind staff at the reception desk.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Julia Kaczmarek Guest Relations Specialist

Customer review rating 4.0/5

Dean L. Couples - Confirmed reviews ALL

I was a bit surprised , I was told that only lever 1and level 2 are available for Silver members. It is a while since I have been a Platinum member and I thought I stayed there as a Siver member on higher floors, maybe because I knew a lot of the staff then and was always promoting your hotel. Admittedly I only stayed at your hotel once last year. I do not ever to expect to get anything I was not entitled to but it crossed my mind the people that are non members would be staying on the first floor as well ! I did mention in passing to the man I had stayed at this hotel probably for about the last 15 years because it was always home away from home when I would stay there. I think it is Dave ? who has been at your hotel in for about forty years, I have know him ever since I have been coming there. All good hotels have profiles on regular customers, regular for me is up to four times a year considering I live in Australia. It is unfortunate the lack of enthusiasm from this man at the front desk was so that he only considered at level one was okay and not level two. I asked for away from the main road which is noisy so he said it facing the back garden which I knew well. When I went to the room I was looking at a black roof. What stings is this Novotel was my favourite hotel in my travels because of the great staff who connected with the customers, connection is everything, sadly not anymore !

Dear Dean L., Thank you for your thoughtful feedback regarding your recent stay at Novotel Warszawa Airport. We genuinely appreciate your long-standing loyalty and your reflections on your experiences with us over the years. It is always our aim to provide a welcoming atmosphere for our guests, and it is concerning to hear that you felt a disconnect during your visit. Your comments about the view from your room and the staff's engagement have been duly noted. We will continue to emphasize the importance of customer connection among our team members to enhance the overall guest experience. We value your patronage and hope to restore the familiarity and warmth you have come to expect from us during your stays. Best regards, Julia Kaczmarek Guest Relations Specialist

Customer review rating 4.5/5

Bhatia Y. Business - Confirmed reviews ALL

It was a enjoyable stay.

Dear Sir, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay. We hope to welcome you back again soon! Warm regards, Emilia NWA Team

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Other web-users rate our hotel

  • 686 reviews 8.9/10 Location
  • 813 reviews 8/10 Room
  • 869 reviews 9.3/10 Service
  • 31 reviews 8.8/10 WiFi
  • 572 reviews 9.4/10 Food
  • 541 reviews 9.5/10 Breakfast
  • 386 reviews 9.1/10 Cleanliness
  • 196 reviews 6.5/10 Value

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