Novotel Warszawa Airport Hotel 4 stars

i booked the hotel through accor group & i am a long loyal member of the accor & i stay in sofitel or raffles, always in warsaw this wa the first time i stayed in novotel as had meetings near the airport. when i booked the hotel i asked for one category room as i always get when i book through accor & i was told that the hotel is fully booked so no upgrade available, which is fine then on my arrival i was told if i want a room upgrade i need to 70zlt per night for 2 nights & i said but i was told no rooms available. but apparently not available for free upgrades but for the payment its available, so i paid 140zlt for 2 nights. the room had a very small bed for 2 not even a king when asked if they have a bigger bed room rather then saying we don't i was told this is big for poland standards, very sarcastic. not happy with the stay . also at checkout i was charged more then i should have as i used my accor points as part of payment then later when i realised i had to call the hotel to get the refund of the extra amount charged

Staff - wonderful as usual Room - Exec room stripped from additionals - no more mini bar, broken coach didn't help with good impression Breakfast - decent, that's the best i can tell about it Novo restaurant offer - do not recommend, overpriced rye soup with meat scraps and overcooked egg and greasy schnitzel is not what you expect from 4* hotel. for approx 100 PLN. Considering I'm huge fan of Accor in general and was huge fan of this particular hotel, unfortunately I'll pick something else next time when in Warsaw.

It was great. The shower was great with all the kit (gel and shampoo). Beds were clean and the sleeping was relaxing.

Very nice hotel with new cosy rooms. Very friendly staff. Perfect organization of transfer to/from airport. Breakfast with great variety of food.

Only thing i missed was a little more kindness when i had to ask just three things to the staff 1 unblock my room card which blocked 2 ask for how the offered massages worked 3 check out Those three times they were pretty serious and not very talktative We also had dinner sunday night took so long like almost 60 min since we ordered, i guess because a hughe group ordered right before us that can happen Rest was more than ok Room was really nice one! And facilities were great in general

The room was nicely set up with a very welcoming message. Any queries I had were handle with no problems.

Thank you for a good, tasty meals. And for very comfortable, clean room. It helped to rest after working day. Also live music was very enjoyable.

Hotel situation, shuttle bus ..very sophisticated room ..feeling at home

Room was very clean, spacious. Bead was a little too soft for me but in overall it was comfortable. Bathroom was also very clean. Dinner in the hotel's restaurant was very delicious.

It was easy & fast to check in, good quality and speed of wi-fi, supportive stuff for the preparation of our meeting. It was a nice experience.

People ar the reception were rude and not willing to help. I lot of mistakes during dinner on what was booked.

there was no sanitary kit

I was in Warsaw for one day for business meetings. The hotel location is very convenient and close to the airport. Check was quite fast. Overall my stay was very comfortable.

Nice and friendly staff, quick check-in and -out, room very nice and comfortable, great if you need a hotel close to the airport, but also fast way to the city center. Breakfast is fine, live-cooking was only one of three days

The room was a bit small for family of 4 but overall Novotel Warsaw is great place to stay. Food was really good. Airport shuttle came very handy as we had a lot of suitcases.