Novotel Warszawa Airport

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Novotel Warszawa Airport 4 stars

Customer review rating (ALL Rating) 4.7/5 1,608 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 5 minutes to the Chopin airport

  • Parking for guests

  • Fitness center and outdoor swimming pool

  • Novo Square Lounge Bar restaurant with garden

  • Conference complex for up to 730 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Warszawa Airport

UL. 1 Sierpnia 1
02-134 WARSAW
Poland

  • FROM THE AIRPORT 175 188:  175, 188,504 NOVOTEL

  • FROM THE CENTRAL RAILWAY STATION:  175 NOVOTEL

  • By plane

    FREDERIC CHOPIN AIRPORT At 2km / 1.24 miles - Shuttle free

  • By plane

    WARSZAWA OKECIE At 2km / 1.24 miles - Shuttle free

  • By train

    CENTRAL STATION At 5km / 3.13 miles

  • By train

    ZACHODNIA STATION At 4km / 2.5 miles

GPS:52.191367, 20.981558

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO SQUARE LOUNGE BAR

NOVO2 is an innovative combination of a bar and a restaurant, offering a balanced international menu including gluten-free and vegetarian options.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our Executive room offers you additional products and services: Nespresso coffee machine, iPod docking station, additional toiletries, bathrobe and slippers, free Wi-Fi, local phone calls and water, 4pm check-out. Maximum 2 adults and 2 children.

Our guest reviews

Our guest reviews for
Novotel Warszawa Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,608 reviews

TripAdvisor Rating  4.0/5  1,450 reviews

Certificate of excellence 2022

Very Helpful and Friendly

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Lovely staff and very helpful and friendly. Got my room quickly for me and gave enough information to be very helpful

Very good

Customer review rating 5.0/5

The N. H. I. T. B. A. V. B. H. Families - Confirmed reviews ALL

Best and super room and best services

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Warszawa Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Warszawa Airport Team

Customer review rating 4.0/5

Nick Business - Confirmed reviews ALL

very good except for reception

Excellent

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Close to the airport nice people good food

Avoid

Customer review rating 1.5/5

Mm Business - Confirmed reviews ALL

I will never return

One of my favourite accor hotels

Customer review rating 5.0/5

Marco Couples - Confirmed reviews ALL

Very friendly staff, spacious rooms and modern decor.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Warszawa Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Warszawa Airport

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

It was really ok.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Warszawa Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Warszawa Airport Team

Weekend leisure stay

Customer review rating 3.5/5

Magdalena Families - Confirmed reviews ALL

Hotel's location is quite comfortable - close to the airport, not far away from city centre, with bus stop in front of the hotel's door. Hotel was quite busy during my stay and it impacted the quality of services. The room with 2 separate beds was not available despite such request, the bathrobe was missing (should be available in the room acc. offer). Breakfast - there were some missing products, some of them were cold - due to too many guests in the hotel. Nevertheless, it was a good stay.

Overall good stay

Customer review rating 4.0/5

Rohit S. Couples - Confirmed reviews ALL

Let’s start from good. Location was very good, better than I expected. Easy transport was available. Rooms were spacious, comfortable. Garden area is a plus point which made it one of my favorite hotel. Negative point to mention is no dental kit, slipper. Simple amenities were not in room , which I can expect from 3 and below star but not from 4 and 5 star hotels. When I informed about it and requested for these things, I was asked to come down to lobby Reception to collect it. Which I guess was an inconvenience as I already changed after arriving at room and had to change again and come down. Call made to place room service order after multiple tries as well were not answered and I had to call reception to ask room service to give me a call so that I can place food order. Some small resolvable issues are suppose to be addressed and surely your hotel can be in one of the top class hotel in Warsaw.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Warszawa Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The team of the Novotel Warszawa Airport

Well worth the extremely low cab fare to stay here and not at the airport

Customer review rating 5.0/5

Gary D. Solo - Confirmed reviews ALL

Wonderful open areas filled with natural light and easy to navigate. This hotel has a great deal to offer in many ways making it a great value in what you receive for money spent. Food and drink were excellent. A great place to stay with children both inside and outside at the playground, garden and pool areas.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Warszawa Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Warszawa Airport Team

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Was perfect as always

Szanowny Panie Franciszku, Bardzo dziękujemy za przesłanie nam swojej opinii oraz lojalność wobec sieci naszych hoteli. Z przyjemnością powitamy Pana ponownie w Novotel Warszawa Airport! Pozdrawiamy, Zespół hotelu Novotel Warszawa Airport

Conveniently close to the airport

Customer review rating 4.0/5

Micky J. Families - Confirmed reviews ALL

Food and staff was perfect. Room fridge don’t really work.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Warszawa Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Warszawa Airport Team

Customer Service at the highest level

Customer review rating 4.5/5

J. Families - Confirmed reviews ALL

Very clean hotel with really nice staff. People is what make this place.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Warszawa Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Warszawa Airport Team

GREAT PLACE - PERSONNEL COMPETENT

TripAdvisor rating 5.0/5

ZbigniewSKY Business - TripAdvisor review

every time I stay there, one can say: those people know exactly what they do, how to run this establishment. Check-in desk works great, restaurant is fine, including piano bar. I definitely recommend this place especially in a Covid time where staff follows the rules, specious lobby, can do attitude across entire facility. Best regards Zbigniew

Perfect Airport Hotel

TripAdvisor rating 5.0/5

HeinMan TripAdvisor review

This was our second stay, and both were perfect. Good, clean and safe location, perfect rooms and very nice staff. Close to the airport and with very good connection to city center - absolutely nothing to complaint!

Amazing stay - as always!

TripAdvisor rating 5.0/5

74bartosze Business - TripAdvisor review

I realy like this hotel. Due to many reasons like location, cleanliness, sleep comfort, staff kindness, respect to Accor Club rules etc. This time, even during strange COVID times the service quality was excelent. The only thing, I'd realy improve is breakfast - since few weeks served to the room. Previously it was the best breakfast service in the hotel restaurant (this year, as well). I'm waiting for my next stay in Warsaw and for the better change - good times have to return back. Special thanks for Anastasia (reception) for her support and kindnes.

Good business hotel in very good loaction close to airport

TripAdvisor rating 4.0/5

bokato2018 Business - TripAdvisor review

Very good hotel in very good location very close to airport . Hotel has bus bringing customers to airport in regular trips . Very nice professional staff very helpful when ask for help . Very nice sauna always working very

Dear Guest, thank you very much for sharing your valuable feedback. We are more than happy that stay met your expectations. It is our great hope you will visit us back in the future. Kind regards, Ewa Zbróg Guest Experience Manager

Bathrobe not provided in the room

TripAdvisor rating 3.0/5

rajkumardaryanani Business - TripAdvisor review

I was informed by the reception that Bathrobe for visiting spa are not provided in the normal room . It is just provided in executive room . I have stayed number of times at Hotel Mercure & Novatel in Warsaw in center in Normal rooms ( please check the history as I am frequent guest in Accor Group ) and every time the Bathrobe was kept in the room or provided to me after I called the reception . I request you to clarify on this specific Point .

Dear Guest, thank you for sharing your valuable feedback. We are sorry that stay did not met your expectations. We would like to contact you in a private message to clarify this situation. It is our hope you will give us a chance to welcome you back in our hotel. Kind regards, Ewa Zbróg Guest Experience Specialist

horrible

TripAdvisor rating 1.0/5

Ewre1018 Couples - TripAdvisor review

I bought regular room, it was in ground floor and very dark. Sheets were dirty and we paid extra for premium room. Premium room had broken AC, phone and TV. We felt so cold in that room. Reception couldn't figure out and didn't give answer us. I had to go 3 times to reception. We were sleeping with electric heater as homeless. We stayed 3 nights and they didn't change bed sheets. When we wanted to change them, they said we don't have housekeeping now. Premium room is worst then normal. They said premium room is noise proof but I could her everything from another room. They gave margarine and low quality stuffs for breakfast. It can be only one star hotel..

Dear Valued Guest, Thank you for sharing your review. Please let us apologize for the inconveniences you experienced. We are very sorry that your stay did not fully meet your expectations. We would like to assure you that we have passed your remarks to our management. It is also our hope that we will have another opportunity to welcome you again and provide for you a better service. Regards, Natalia Jędrzejewska Guest Experience Manager

OK but could be better

TripAdvisor rating 3.0/5

michal333 Couples - TripAdvisor review

I used to stay at that hotel quite often. Usually everything is ok but this time I get "digital room" which I do not recomend. They gave me that room even though I ordered different one. The "digital room" is located vey close to reception desk with big sign "digital room". Some guests think that it is a public room with computers and they try to get inside! That is horrible.

Dear Sir, thank you for sharing your valuable feedback. We are very concerned about your remarks regarding Digital room, as it is the first time we receive such feedback. I would like to assure you that I will share it with our management. It is our great hope that in the future you will visit us again. Kind regards, Ewa Zbróg Guest Experience Specialist

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