ibis Esch Belval 3 stars

Customer review rating (ALL Rating) 4.4/5 598 reviews

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Avenue du Rock n Roll, 12, 4361 ESCH SUR ALZETTE, Luxembourg

Description

Hotel extras

  • The hotel is located in the heart of the new town of Belval

  • Situated nearby the Rockhal (220 yards)

  • Easy access to the train station Belval University, direct line to Luxemburg City within 30 mn

  • Direct access to the University of Luxemburg

  • Nearby shopping centre with movie Theater, restaurants, grocery shops, bars, outlets.

Our accommodation(s)

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Hotel location

ibis Esch Belval

Avenue du Rock n Roll, 12
4361 ESCH SUR ALZETTE
Luxembourg

GPS:49.500763, 5.946737

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Relaxation on the menu. A bit to eat, something to drink... It is the one rendezvous you need for a new take on work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  598 reviews

TripAdvisor Rating  3.9/5  455 reviews

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Everything was really good. Friendly staff, great food. The only thing that I was not really happy about was the air conditioning in the room. It was not working properly. Other than that I am highly satisfied.

Dear Athulya, Thank you very much for this great review! We are thrilled to learn that you had a great time with us. We would like to specifically thank you for mentioning the friendliness of our staff. This goes straight into our hearts. As for the aircon, please be aware that we have a global system for the hotel that can either heat or cool. For the moment, it is still set on heat therefore it was not possible to cool the room. We thank you for your understanding. We hope to see you soon again at ibis esch-Belval and send you our warmest regards. Valentin and your ibis-team

So so experience

Customer review rating 3.0/5

Steve Business - Confirmed reviews ALL

Okay rooms, but mine was smelly. Drainage odour from the bathroom. Some hairs in the shower from a previous occupant. I had a street side (corner)room. Keeping the window open wasn’t really an option due to the street noise. (So get a room in the back) Wifi signal wasn’t top, but breakfast was good. Nice location on the otherhand.

Dear Steve, thank you very much for sharing your recent experience with us. We sincerely regret you received a room with some rest of the previous occupant in the bathroom as well as a bad smell. Rest assured that hygien represents our top priority at ibis and that is not representative of the quality we aim to deliver. Please allow us to appologise for the occasionated discomfort. Please feel free to get in touch directly with our front desk team so we can work on finding a direct solution to that issue. Furthermore, we take good note that the street noise was disturbing you. We would of course accomodate you with a quieter room on the occasion of a future visit. We are glad to read you enjoyed our breakafst offer as well as our location in the heart of Belval. We hope to have another chance of welcoming you among us and convince you this time of the quality of our service. Until then, please accept our warmest regards. Valentin STEPHANY - Front Office Manager

Awful experience with one member of the staff.

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

All was nice except on the day I left. I kindly asked Arnaud at the reception to issue me one single invoice for my stay where breakfast is also included. I also mentioned this request before I arrived at your hotel, in a written message on Booking. Arnaud issued two invoices. I tried to explain to him that I need just one invoice for the reimbursement. He raised his voice at me and dismiss me with his hand like you send away dogs. This is sexism and rasism as well. I was the most polite until the end, despite his utterly shameful behavior. Are you paying staff to treat guests like dogs? He kept raising his voice at me and refused to issue me the invoice as it was requested in the written message and face to face. He complied only after I stated I will call the police. He refused to call the managed or anybody else. Kept dismissing me with his hand, while his face was full of disgust. As a university professor who visited Luxembourg for an academic conference, I was absolutely shocked by his behaviour. I told every friend of mine about this unbelievable event. All the other members of the staff were absolutely amazing. Please, educate Arnaud at the reception how to treat customers. Please educate him to keep his rasism and sexism as home, I do not allow your staff to raise his voice at him and shoo me away like you do with dogs.

Dear Prof. C., Thank you for choosing to stay with us at Ibis while you were attending a conference at the University. We are pleased to learn that you had overall a nice stay with us. Allow us please to apologize for the error made with your invoice. You had indeed asked us prior to your arrival to issue one single invoice where the costs for the accommodation as well as the breakfast are stated. Unfortunately, a misunderstanding led to the edition of two separate invoices. We could obviously have avoided this situation and therefore we would like to apologize. Nevertheless, as our colleague Arnaud explained you, once a bill is closed, our system does not allow us to make any modification. In order to reedit an invoice, we need to get in touch with our helpdesk, which cannot be accomplished so quickly. Arnaud has of course mad the necessary arrangements to issue the invoice as requested. You will find the amended invoice attached in a separate email. Furthermore, please be aware that sexism and racism are very serious allegations which we do not take lightly. We can assure you that all our guests are treated the same way with no regards to their gender, origin, sexuality or confession. Our team itself is built including members from various nationalities, with various confessions and sexual orientation and even respect parity between male and female employees, which is unfortunately still far from being the case everywhere. Over and above that, rest assured that one of our standards is to consider all our estimated in the politest manner and with all the respect they deserve. We sincerely regret you did not feel that during this incident and hope these words have helped clarify the situation. Please fell free to contact me directly under va… for any further questions regarding your invoice or any other topic you would like to discuss. Our most polite regards from Luxembourg Valentin STEPHANY – Front Office Manager - and your Ibis-Team

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice personell, very diverse breackfast.

Dear Amalia, wow thank you so much for this great review! It is a real pleasure to learn that you had such great time with us. We are pleased to read you enjoyed the breakfast so much as well as the service provided by our team. We hope to have the chance of welcoming you again soon in our hotel. Until then we wish you all the best. Warmest regards Valentin and your Ibis-Team

Perfect stay

Customer review rating 5.0/5

Jm Families - Confirmed reviews ALL

The hotel was easy to find. Reception spoke English which made our live so much easier, we were given directions and instructions for parking as they use the shopping centre opposite. The room was nice and super clean. Shower was amazing. Price for the 2 rooms was outstanding. There was a discount voucher for the restaurant next door where we ate and the food was superb. All in all a great stay, wish were could have stayed longer. Thank you.

Dear Jm, we are thrilled to learn you enjoyed it so much with us at Ibis Esch-Belval. Your kind words are the best reward we can get as hospitality professional. We are looking forward to your next visit. Warmest regards Valentin and your Ibis-Team

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Other web-users rate our hotel

  • 407 reviews 8.6/10 Location
  • 490 reviews 5.8/10 Room
  • 435 reviews 9.1/10 Service
  • 264 reviews 7.4/10 Breakfast
  • 215 reviews 8.3/10 Cleanliness
  • 114 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.