Dear Martine, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that you found our team welcoming and your room clean, calm, and suitably sized for your business trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the shortcomings you noticed with the room decor and the challenges you faced with connectivity and access. Our front desk team is always available to assist with any inconvenience during your stay. Nonetheless, your overall satisfaction means a great deal to us, and we are pleased that your experience was a positive one. We hope to see you again in the future. Best regards, Serge Rouelle, Hotel Manager

Dear Tien L., Thank you for letting us know about your concerns. We are pleased that you found our breakfast buffet well-stocked, and it is lovely to know you especially appreciated the fresh sliced watermelon alongside the fruit salad. Even so, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Reaching us by phone should have been straightforward, and we regret the difficulty you encountered before getting through. The roadworks in the area made navigation challenging, and we understand how frustrating it must have been to find the hotel under those conditions. We also note your disappointment with the room layout, the comfort of the single bed, and the positioning of the power outlet. Our team is always available during your stay to help find a more suitable arrangement or address any discomfort, and we encourage guests to reach out as soon as something feels off. The hairdryer should have worked without issue, and we are sorry for the unsettling smell it produced. Regarding the window, our triple-glazed panes can be opened halfway or fully upon request at reception, which we would have been happy to arrange for you. Nonetheless, we are glad that the breakfast left a positive impression and that you enjoyed the fresh touches on the buffet. We look forward to welcoming you back. Best wishes, Serge Rouelle, Hotel Manager

Dear Hemant, Thank you for sharing such a valuable review. We are thrilled that our team made such a warm impression on you, especially the Portuguese gentleman you mentioned. He will be delighted to know his gesture was appreciated. Your kind words about our staff’s help with your little boy mean a lot. Our team always enjoys making families feel at home, and we are glad you found the free breakfast arrangement hassle-free. We are also happy that our location and free parking suited your stay so well. That said, we regret the WiFi trouble you experienced near the window. Our free connection usually works well across all rooms, but our reception team is always available to help with any connectivity issue on the spot. Nonetheless, we are very pleased that your checkout went smoothly and that our staff could send you off with a smile and a banana for your son. Our hotel sits just off the A3 highway, making it a convenient base for exploring Luxembourg and the surrounding area. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Serge Rouelle, Hotel Manager

Beste Vera, Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. We zijn blij dat u een comfortabel verblijf bij ons heeft gehad. Ook vinden wij het fijn dat u onze locatie waardeerde. We hopen dat u heeft kunnen profiteren van onze gunstige ligging vlak bij de snelweg A3 en op slechts 10 kilometer van de luchthaven. We zouden het erg waarderen u in de toekomst opnieuw te mogen verwelkomen. Met vriendelijke groet, Serge Rouelle, Hotel Manager

Dear Velia, Thank you for sharing your opinion about your time at our hotel. We are pleased that your booking through our website was smooth and that our Sweet Bed by Ibis provided a comfortable night’s rest during your stopover. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our restaurant serves international cuisine from Monday to Thursday, and we understand how disappointing it must have been to arrive on a day when it was closed. The neighbouring dining options are usually a handy alternative, though we regret they were unavailable to you that evening. We also note your remarks about the room feeling somewhat worn; a refurbishment is in our plans and has been placed on hold for now. As for the breakfast service, we are sorry that the interaction with our team left you with an unfavourable impression. Our buffet is priced at 16€ per person, and we always aim to deliver a warm, helpful experience alongside it. Nonetheless, we are glad that the breakfast itself was satisfactory and that your overall booking and sleeping experience were positive aspects of your visit. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Serge Rouelle, Hotel Manager

Dear Stephen, Thank you for your valuable feedback. We are pleased that you found your room both clean and quiet during your stay with us. Our triple soundproof windows and the peaceful parking side rooms help create a restful atmosphere, and it is wonderful to know this contributed to a comfortable visit. Our housekeeping team works every day to maintain high standards, so your kind words mean a great deal to them. We hope to see you again soon. Best regards, Serge Rouelle, Hotel Manager

Dear Ludovic, Thank you for taking the time to share your thoughts with us. We are pleased that you found your room spotless and that the housekeeping team made such a positive impression during your business trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The disturbances in the hallway and the trouble with the air conditioning on your final night are not reflective of the comfort we aim to provide. Our triple soundproof windows and earplugs are always available to help ensure restful nights, and our team at reception remains at your disposal to resolve any in-room issue promptly. Nonetheless, it is rewarding to know that the colleague who looked after your room stood out and contributed to your satisfaction. We do hope to be able to welcome you back in the future. Kindest regards, Serge Rouelle, Hotel Manager

Dear Nikos, Please accept our sincere thanks for this kind feedback. We are pleased that you enjoyed both the cleanliness and comfort of your room. Our team always strives to make sure every guest feels at ease and has a relaxing environment during their stay. We are also grateful for your high score and happy to know your family visit to ibis Luxembourg Sud was a pleasant one. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Serge Rouelle, Hotel Manager

Dear Guest, We appreciate your thoughtful review. We appreciate you choosing us as your regular stopover destination. It’s wonderful to hear you consistently value our straightforward booking process and find our room options suitable for your family trips. Our team takes pride in delivering welcoming service, and we’re especially pleased you enjoyed the offerings at our new restaurant during your recent visit. We look forward to your next visit. Best regards, Serge Rouelle, Hotel Manager

Beste Sanne, Bedankt dat u de tijd heeft genomen om een recensie te schrijven. Wij zijn blij dat u tevreden was met uw comfortabele kamer en dat u zo enthousiast bent over de man bij de balie. Wij zullen dit zeker aan hem doorgeven. Graag tot een volgende keer voor een gegarandeerd betere ervaring. Met vriendelijke groeten, Serge Rouelle, Hotel Manager

Dear Sameep, Please accept our sincere thanks for this kind feedback. We are thrilled to hear you appreciated our team’s efforts to make your family stay comfortable. Your kind words about our staff mean a lot to us. That said, we regret the inconvenience you experienced with parking availability. Our public parking areas can fill quickly during peak times, but we’re always ready to assist guests in finding alternative solutions. Finally, we’re glad your overall experience met your expectations and that you enjoyed our convenient location near Luxembourg City center and the airport. We look forward to seeing you again. Kind regards, Serge Rouelle, Hotel Manager

Dear Axel, Thank you for positively reviewing your visit. We are delighted you chose ibis Luxembourg Sud for your business trip. It’s wonderful to hear our location near the highway worked well for your needs. We’re equally pleased you valued your Platinum benefits and found the welcome drink to your liking. Your strong recommendation of both our hotel and loyalty program means a great deal to our team. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Serge Rouelle, Hotel Manager

Dear Marie, Thank you for writing a review. We’re pleased to know you found our location convenient for your travels and appreciated the value we aim to provide. Your recognition of the smooth arrival process is equally encouraging for our team. However, we sincerely regret that aspects of your late-night check-in experience fell short of expectations. While our reception operates 24/7 to accommodate all guests, we acknowledge your feedback about prioritization and will review our procedures to better serve those with confirmed reservations during peak times. Nonetheless, we’re glad our central position near key transport links contributed positively to your stay. This accessibility remains a priority as we continue serving travelers exploring Luxembourg’s dynamic Sud region. Best regards, Serge Rouelle, Hotel Manager

Dear Tom, It was a pleasure to receive this kind review of your time with us. We appreciate you highlighting your positive stay at ibis Luxembourg Sud. Our team takes pride in delivering welcoming service, and we’re delighted you found your room comfortable and well-maintained. The effective climate control system helps ensure guest comfort throughout seasonal changes. That said, we regret any inconvenience regarding our housekeeping schedule. Please know our daily service can be adjusted upon request to match your preferences during future stays. Finally, we’re glad our restaurant offerings met your expectations. Our kitchen team works hard to provide quality meals that complement our guests’ busy schedules. We look forward to welcoming you again. Best wishes, Serge Rouelle, Hotel Manager

Dear Joanna, We appreciate you bringing your concerns to our attention. We appreciate your recognition of our team’s helpfulness during your stay. However, we sincerely apologize that several aspects fell short of your expectations. Your comments about room conditions, lift maintenance, and in-room amenities have been noted. While our Sweet Bed by Ibis ensures sleeping comfort, we understand your feedback about pillow availability and will review this. We also regret any discrepancy in advertised facilities and will verify our communication accuracy. We certainly hope that we can welcome you back again. Best regards, Serge Rouelle, Hotel Manager

Dear Eric, It was a pleasure to receive your kind feedback. We are delighted to hear ibis Luxembourg Sud continues to feel like a second home during your visits. It’s wonderful to know our team consistently delivers excellent service, and that you value the ease of our booking process. We appreciate your loyalty as a Classic member and are thrilled you find our ALL Accor program worth recommending. Your continued trust in us makes every effort worthwhile. We look forward to welcoming you back on a future occasion. Best wishes, Serge Rouelle, Hotel Manager

Dear Erin, We would like to thank you for taking the time to review your time at our hotel. We are thrilled to hear you had a positive experience during your recent stay with us. We’re delighted our team could promptly assist with adjusting your reservation, allowing you to rest after your journey. Your recognition of our staff’s flexibility means a lot, especially given the late hour of your arrival. That said, we regret the initial confusion with the booking system. Your suggestion about clearer check-in timing alerts in the app is noted, and we’ll explore ways to improve this feature. Finally, we’re grateful for your loyalty as a Silver member and hope our proximity to major roads added convenience to your travels. Our 24/7 reception remains at your service for any spontaneous plans. We look forward to the pleasure of seeing you again in the future. Best regards, Serge Rouelle, Hotel Manager

Dear Danilo, Thank you for sharing your point of view. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We take all feedback seriously and are addressing the concerns raised about your room’s condition and the booking process. Our team is available around the clock to assist with any concerns during your stay. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Serge Rouelle, Hotel Manager

Dear Eraldo, Thank you for positively reviewing your visit. We’re delighted you found your room comfortable and well-maintained during your stay. Your recognition of our housekeeping standards means a lot to our team. We regret the parking situation caused inconvenience. Our public parking areas can occasionally fill up during peak times, though our team is always ready to help guests find alternative solutions nearby. Finally, we’re pleased our location served as a convenient base for exploring Luxembourg. Being close to major roads often helps guests balance relaxation with discovery. We look forward to seeing you again on a future trip. Kind regards, Serge Rouelle, Hotel Manager