ibis Luxembourg Sud 3 stars

Dear Jane, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient and our hotel to be clean. Your comfort and satisfaction are of the utmost importance to us. We have, however, noted your disappointment regarding the closure of our restaurant and bar. On the day in question, we faced an unexpected situation with staff illness which led to the temporary closure of our restaurant. We strive to provide our guests with all the amenities and services listed, and we regret any inconvenience this may have caused. For future stays, we would like to assure you that this was an exceptional circumstance and our restaurant typically operates from Monday to Thursday. Additionally, our reception team is always on hand to assist with alternative arrangements should the need arise. We look forward to welcoming you back in the future for a more seamless experience, Kind regards, Serge Rouelle, Hotel Manager

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you found our hotel's location close to the motorway convenient. However, we are sorry to hear about your dissatisfaction with our reception staff and breakfast quality. We strive to provide excellent service and will address these concerns with our team to ensure improvements. Regarding the restaurant being closed on Sunday evenings, we apologize for any confusion. Our restaurant is open from Monday to Thursday, but we do offer prepared dishes at the ibis budget 24/7, and there are three other restaurants in the area. We understand that finding dining options on a Sunday can be challenging and will make sure our staff is better informed to assist guests in the future. As for the lift security issues, we appreciate your feedback and will work on improving the communication and assistance provided by our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Serge Rouelle, Hotel Manager

Dear Steven, Thank you for sharing your review. We regret to learn about your dissatisfaction with our customer service and restaurant availability. Our restaurant is open from Monday to Thursday, and we have prepared dishes available at the ibis budget 24/7. Additionally, there are three other restaurants in the area for your convenience. We apologize for any inconvenience you faced with the lift and the quality of our breakfast. Your feedback is valuable to us, and we will take it into consideration for future improvements. We understand that your stay did not meet your expectations, and we hope to have the opportunity to provide you with a better experience in the future. We appreciate your feedback and hope to welcome you back for a more enjoyable stay. Kind regards, Serge Rouelle, Hotel Manager

Dear Roger W., thank you for taking the time to share your experience with us. We are glad to hear that you appreciate our convenient location and have chosen to stay with us multiple times. We apologize for the increase in breakfast price and any inconvenience it may have caused. Please note that we also offer an Express breakfast option at a lower cost for our guests who prefer a lighter meal. We understand your concern about the pillows and will ensure that our team is more attentive to such requests in the future. As for the curtain issue, we appreciate you bringing it to our attention and will address it promptly. Regarding the use of the card in the lift, we will consider adding more visible reminders for our guests' convenience. We look forward to welcoming you back to our hotel in the future. Kind regards, Serge Rouelle, Hotel Manager

Dear Roger Walkden, thank you for taking the time to share your experience with us. We are glad to hear that you found our location convenient and appreciated our basic rooms. However, we understand that the breakfast experience was not up to your expectations. We apologize for any inconvenience caused and will work on improving the organization and variety of our breakfast offerings. We also noticed your comment about not receiving a welcome drink as a Silver member of ALL – Accor Live Limitless loyalty programme. We apologize for this oversight and will ensure that our team is more attentive to our loyal guests' benefits in the future. We hope that our hotel's other amenities, such as our free Wi-Fi, daily housekeeping, and proximity to Luxembourg City center and the airport, contributed to a comfortable stay. We look forward to welcoming you back to our hotel in the future. Kind regards, Serge Rouelle, Hotel Manager