ibis Luxembourg Sud 3 stars

Customer review rating (ALL Rating) 4.1/5 485 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Just 15 minutes from the city centre and airport

  • CONTINENTAL BREAKFAST

  • Free parking for guests

  • Drinks and snacks available 24/7

  • Air-conditioned rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

ibis Luxembourg Sud

Rue de Turi
L 3378 LIVANGE
Luxembourg

GPS:49.532061, 6.111746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

Generous portions, an authentic, warm ambiance... In a good place for getting together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  485 reviews

TripAdvisor Rating  3.5/5  463 reviews

Well located and clean

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Disappointed that the restaurant was closed, bar shut and all other eating places close by closed.

Dear Jane, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient and our hotel to be clean. Your comfort and satisfaction are of the utmost importance to us. We have, however, noted your disappointment regarding the closure of our restaurant and bar. On the day in question, we faced an unexpected situation with staff illness which led to the temporary closure of our restaurant. We strive to provide our guests with all the amenities and services listed, and we regret any inconvenience this may have caused. For future stays, we would like to assure you that this was an exceptional circumstance and our restaurant typically operates from Monday to Thursday. Additionally, our reception team is always on hand to assist with alternative arrangements should the need arise. We look forward to welcoming you back in the future for a more seamless experience, Kind regards, Serge Rouelle, Hotel Manager

Never again -dreadful!

TripAdvisor rating 1.0/5

Paysatge TripAdvisor review

The good thing is that this hotel is close to the motorway and easy to find. Except that when I got there I wish I hadn't bothered. The rececption staff were indifferent to the point of rudeness. The lift had security issues which the receptionist had to explain a million times a day - and it showed. The restaurant was closed on a Sunday night (even though there were people eating when I got back from McDo}. The reception staff seem to not be aware that there are no restaurants locally on a Sunday. The breakfast was poor quality (badly cooked patisserie etc) and the staff emerged occasionally from the kitchen like frightened rabbits. The breakfast staff had the appearance of street homeless. Conclusion - a very unhappy experience and I would not stay there again even if they paid me.

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you found our hotel's location close to the motorway convenient. However, we are sorry to hear about your dissatisfaction with our reception staff and breakfast quality. We strive to provide excellent service and will address these concerns with our team to ensure improvements. Regarding the restaurant being closed on Sunday evenings, we apologize for any confusion. Our restaurant is open from Monday to Thursday, but we do offer prepared dishes at the ibis budget 24/7, and there are three other restaurants in the area. We understand that finding dining options on a Sunday can be challenging and will make sure our staff is better informed to assist guests in the future. As for the lift security issues, we appreciate your feedback and will work on improving the communication and assistance provided by our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Serge Rouelle, Hotel Manager

Customer Service: nul points

Customer review rating 1.5/5

Steve Solo - Confirmed reviews ALL

Restaurant was closed, reception staff indifferent to the point of rude, lift required special technique to operate which was explained grudgingly and breakfast was very poor quality. I will not be staying here again ever.

Dear Steven, Thank you for sharing your review. We regret to learn about your dissatisfaction with our customer service and restaurant availability. Our restaurant is open from Monday to Thursday, and we have prepared dishes available at the ibis budget 24/7. Additionally, there are three other restaurants in the area for your convenience. We apologize for any inconvenience you faced with the lift and the quality of our breakfast. Your feedback is valuable to us, and we will take it into consideration for future improvements. We understand that your stay did not meet your expectations, and we hope to have the opportunity to provide you with a better experience in the future. We appreciate your feedback and hope to welcome you back for a more enjoyable stay. Kind regards, Serge Rouelle, Hotel Manager

Very good location

Customer review rating 4.5/5

Roger W. Couples - Confirmed reviews ALL

We have stayed at this Hotel before, a number of times. We have been happy with our stays, but we were surprised at the big increase in the cost of the breakfast. Last year it was around €7, this year it had more than doubled. We also had to ask for an extra pillow - two times. As there were two of us, I would have thought that two extra pillows would have been placed in the room. The only night I was able to sleep properly was the last night.

Dear Roger W., thank you for taking the time to share your experience with us. We are glad to hear that you appreciate our convenient location and have chosen to stay with us multiple times. We apologize for the increase in breakfast price and any inconvenience it may have caused. Please note that we also offer an Express breakfast option at a lower cost for our guests who prefer a lighter meal. We understand your concern about the pillows and will ensure that our team is more attentive to such requests in the future. As for the curtain issue, we appreciate you bringing it to our attention and will address it promptly. Regarding the use of the card in the lift, we will consider adding more visible reminders for our guests' convenience. We look forward to welcoming you back to our hotel in the future. Kind regards, Serge Rouelle, Hotel Manager

Well located. Basic rooms

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Chaotic breakfast

Dear Roger Walkden, thank you for taking the time to share your experience with us. We are glad to hear that you found our location convenient and appreciated our basic rooms. However, we understand that the breakfast experience was not up to your expectations. We apologize for any inconvenience caused and will work on improving the organization and variety of our breakfast offerings. We also noticed your comment about not receiving a welcome drink as a Silver member of ALL – Accor Live Limitless loyalty programme. We apologize for this oversight and will ensure that our team is more attentive to our loyal guests' benefits in the future. We hope that our hotel's other amenities, such as our free Wi-Fi, daily housekeeping, and proximity to Luxembourg City center and the airport, contributed to a comfortable stay. We look forward to welcoming you back to our hotel in the future. Kind regards, Serge Rouelle, Hotel Manager

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Other web-users rate our hotel

  • 210 reviews 6.6/10 Location
  • 355 reviews 5.6/10 Room
  • 264 reviews 7.5/10 Service
  • 12 reviews 4.8/10 WiFi
  • 168 reviews 4.5/10 Breakfast
  • 148 reviews 5.3/10 Cleanliness
  • 100 reviews 4.8/10 Value
  • 99 reviews 4.2/10 Food

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