ibis Luxembourg Sud 3 stars

Customer review rating (ALL Rating) 4.1/5 507 reviews

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Rue de Turi, L 3378 LIVANGE, Luxembourg

Description

Hotel extras

  • Just 15 minutes from the city centre and airport

  • CONTINENTAL BREAKFAST

  • Free parking for guests

  • Drinks and snacks available 24/7

  • Air-conditioned rooms

Our accommodation(s)

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Hotel location

ibis Luxembourg Sud

Rue de Turi
L 3378 LIVANGE
Luxembourg

GPS:49.532061, 6.111746

Telephone
Fax +352 26 52 29 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

Generous portions, an authentic, warm ambiance... In a good place for getting together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  507 reviews

TripAdvisor Rating  3.5/5  476 reviews

Good service and friendly

Customer review rating 4.5/5

Eric E. Couples - Confirmed reviews ALL

Location even on busy motorway easy , used handicap space as passenger has mobility issues , later blocked by a coach !! , check in seamless , room clean and well presented , bathroom a pod but accessible no problem , good breakfast selection , met our usual ibis standard and more

Dear Eric, Thank you for taking the time to share your review. We are delighted that you had such a wonderful experience at our hotel. It's fantastic to hear that you found our service excellent and our staff friendly. We strive to provide a warm and welcoming atmosphere for all our guests. We're also pleased that you appreciated the cleanliness and presentation of your room, as our housekeeping team works diligently to maintain high standards of cleanliness throughout the hotel. However, we regret the inconvenience you encountered with the parking situation. While we offer free public parking lots near the hotel, we understand that during busy periods, finding a space can be challenging. We're sorry that a coach blocked the space you initially used. Nonetheless, we're thrilled that you enjoyed our breakfast selection. Our American Breakfast Buffet offers a wide variety of options to cater to different tastes and dietary requirements. Finally, we're glad that our location, despite being close to the motorway, proved convenient for your stay. Our proximity to both Luxembourg City center (8 km) and Luxembourg International Airport (10 km) makes us an ideal choice for various types of travellers. We look forward to welcoming you back to ibis Luxembourg Sud for another pleasant stay. Best regards, Serge Rouelle, Hotel Manager

Easy access by car. Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very friendly welcome.

Dear Antony, Thank you for sharing your experience with us. We are pleased that you enjoyed your visit to our hotel. Our team takes great pride in providing a warm and welcoming atmosphere for all our guests, and we are glad to hear that you felt this during your stay. It is wonderful that you appreciated the easy access by car to our location. Being situated in Livange, we are conveniently located just 8 kilometers from the city center and 10 kilometers from Luxembourg International Airport, making it easy for our guests to explore the area. We hope to welcome you back in the future. Best wishes, Serge Rouelle, Hotel Manager

It was ok

Customer review rating 3.0/5

Wj Couples - Confirmed reviews ALL

Bad Wifi Signal in the room

Dear Willem Jan, We are grateful for your feedback. We regret that your recent stay did not entirely meet your expectations, and understand that the connectivity issues you encountered during your stay were frustrating. Our team continuously strives to provide a reliable internet experience, and we will be sure to investigate your concerns. Nevertheless, we hope you were able to appreciate our convenient location in Livange, just a short drive from both the city center and Luxembourg International Airport, making it an ideal base for exploring the region. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Serge Rouelle, Hotel Manager

Sunday disaster

Customer review rating 0.5/5

Debbie Couples - Confirmed reviews ALL

My husband has two major health conditions and is registered disabled. We arrived after a very long drive to find the disabled parking barricaded. It was 'reserved' for two coach-loads of visitors arriving imminently. Then we saw that the restaurant was exceptionally closed in order to provide meals for said coach-loads of visitors. It was early evening on a Sunday, and we were informed that everything else was closed, as is normal on a Sunday in Luxembourg. I pointed out that we had purposely chosen a hotel with a restaurant for that very reason, but this was met with a shrug. Not the hotel's problem. We were checked in by a most unfriendly duty manager, who struggled to find my booking, even though I had already checked in online. The situation caused unnecessary distress and immense disappointment. Our room was located directly above Reception, where people congregated outside to smoke and make noise, which caused us further disturbance, and we could also smell cigarette smoke coming from a nearby (non-smoking) guest room. As we prepared to depart the following morning, we had to contend with large groups of people and luggage in the hotel's public spaces, as the visitors queued to use the lifts and check out, etc. Given the scale of the block booking, and lack of expected facilities for other guests, I strongly feel that the hotel should simply not have taken our booking in the first place or, at the very least, advised us of the restricted services. As a long-time Ibis customer, I will seek an alternative hotel brand for our return trip and for future travels.

Dear Debbie, Thank you for taking the time to share your feedback. We regret to hear about the challenges you encountered, particularly with the parking situation and its impact on accessibility. Our hotel aims to be inclusive and accommodating and it seems we fell short of that goal during your visit. We also understand the importance of having dining options available and we apologize for not meeting your expectations due to unique circumstances. Moreover, we sincerely apologize for the service you received upon arrival. Our staff is usually known for their helpful and friendly demeanor, and it's disappointing to learn that this was not your experience. The discomfort from noise and smoke you described is also concerning. While our rooms are equipped with triple soundproof windows, we recognize that this did not suffice to ensure a peaceful environment for you. We understand the frustration that arises when the environment does not align with the relaxing stay you anticipated. We take your comments to heart and are reviewing them with our team to better coordinate our facilities and services to ensure the comfort of all our guests. We hope that you will consider staying with us again so that we can deliver the high-quality experience you expect and deserve. Kind regards, Serge Rouelle, Hotel Manager

Do not even think of booking here

TripAdvisor rating 1.0/5

KEDARGOKHALE TripAdvisor review

We stayed one night in the Ibis Sud in Luxembourg in one of the tiny rooms. The reception asked us to come down to get a pillow as for a couple they had only kept 2 pillows and he only had one spare. My wife has medical issues and needs one pillow to raise her feet but looks like the receptionist lives being rude to guests I get it that you guys run a budget hotel but am surprised how low the quality has sunk with the Ibis chain Regards Kedar Gokhale

Dear Kedar, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Our rooms are designed to be compact and efficient, measuring 13 m², which allows us to offer competitive rates while providing essential amenities. Regarding pillow availability, we typically provide one pillow per person in our standard rooms, but we always strive to accommodate additional requests when possible. We apologize for any inconvenience this may have caused, especially considering your wife's medical needs. We are deeply concerned about your comments regarding the staff attitude. At ibis Budget Luxembourg Sud, we pride ourselves on providing friendly and attentive service to all our guests. Your experience does not reflect our usual standards, and we will use your feedback to reinforce our commitment to excellent customer care with our team. As part of the Accor group, we adhere to strict quality standards. While we operate as a budget hotel, we continuously work to maintain a balance between affordability and comfort. We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Serge Rouelle, Hotel Manager

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Other web-users rate our hotel

  • 248 reviews 7/10 Location
  • 415 reviews 6/10 Room
  • 311 reviews 7.9/10 Service
  • 6 reviews 4.5/10 WiFi
  • 178 reviews 6/10 Cleanliness
  • 170 reviews 5.2/10 Breakfast
  • 124 reviews 5.3/10 Food
  • 56 reviews 3.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.