ibis Longwy Mexy Hotel 3 stars

As I was not fluent in French, we phoned from England before making the booking about communication issue at the time of arrival in the wee hour of the day. We were assured that since it is a red Ibis the communication is not a problem. However, that was our main problem. The night staff would NOT check us in as we were too late to arrive, even though we have paid upfront. After about an hour of frantic gesture and hand-sign language, I was able to convince her that we have paid using the apps on my phone as evidence. She took an image copy of the confirmation and called the manager to verify. Then finally gave us the key... the last thing you want after a long overnight journey.

The hotel looks like it had recently been refurbished. Everything worked, everything was spotlessly clean, the menu was fine for an overnight stay and the staff were very friendly and efficient. And there was plenty of parking. What else would you expect?

We booked Longwy Mexy online on the Accor website. This was at the same nightly rate which we saw advertised on the hotel sign when we arrived. We have stayed there before and were very satisfied with the room, but this time the room, room 124, was small and had a wetroom instead of a bathroom, with a badly fitting door in disrepair. The soundproofing was terrible as the door of the room opened directly to the corridor across from the lift. We were told on booking in that our room was a "simple room". We were not aware that this is what we had booked, as we paid the normal rate. On the positive side, the staff were welcoming and the food was good in the restaurant. We will stay in Longwy Mexy again, but we do not wish the same sort of room.

Only issue was finding the hotel with GPS showing it slightly different location. Once I found it, I was happy and extended the stay.

Serviable...

Breakfast really good value Staff friendly and helpful Beds comfortable Shops locally really good too.

Good night sleep

Nothing to say, it was ok.

We didn’t like the room and the room fidn’t fit our acpectatation with regards to the internet package. When asking gor another room the answer was negative all rooms were equal! The second bed was not changed for a long time (old furniture). The breakfast was awfull. If you come late meaning 09.30 there is nothing anymore and they don’t come ro ask if you would like something!. While eating someone is painting! I am a mrmber of Accord but if this id the style it will never be IBIS again.

Disappointing

Correct!

Small but clean rooms. Good value for money. Taste of buffet food disappointing

Very friendly reception, very good English, very good dinner

Comfortable bed, good food, just what was needed even if the hotel structure and decoration is showing its age. The staff member was extremely efficient and friendly but obviously struggling to cope - we guess there was a staff shortage.

Smooth and trouble-free; helpful staff