ibis Longwy Mexy Hotel 3 stars

We used this hotel for an overnight stay whilst travelling from Charleroi to Strasbourg. It was very comfortable and conveniently located as it is just off the motorway and offers a good breakfast option for quick get aways.

Super

The rooms are very small and old, Ibis group just painted the walls to hide the worst damages; bathroom was extremely old and obviously not even not even refurbished when Ibis took over the hotel, tiles were broken and not repaired, dirty impression

We have relatively frequent experiences with IBIS hotels in France and Germany. This hotel was in line with our experiences: offering value for money. Moreover, it was recently renovated, yielding good conditions in our room and bathroom. Breakfast was tasty.

Very nice stay, the staff were very friendly and helpful - BUT - on the downside the restaurant was closed for dinner on the night we arrived and after a tiring journey we had to find somewhere to eat. A text/email prior to our arrival would be a nice courtesy. Other than that we would have rated this hotel 10/10.

As I was not fluent in French, we phoned from England before making the booking about communication issue at the time of arrival in the wee hour of the day. We were assured that since it is a red Ibis the communication is not a problem. However, that was our main problem. The night staff would NOT check us in as we were too late to arrive, even though we have paid upfront. After about an hour of frantic gesture and hand-sign language, I was able to convince her that we have paid using the apps on my phone as evidence. She took an image copy of the confirmation and called the manager to verify. Then finally gave us the key... the last thing you want after a long overnight journey.

The hotel looks like it had recently been refurbished. Everything worked, everything was spotlessly clean, the menu was fine for an overnight stay and the staff were very friendly and efficient. And there was plenty of parking. What else would you expect?

We booked Longwy Mexy online on the Accor website. This was at the same nightly rate which we saw advertised on the hotel sign when we arrived. We have stayed there before and were very satisfied with the room, but this time the room, room 124, was small and had a wetroom instead of a bathroom, with a badly fitting door in disrepair. The soundproofing was terrible as the door of the room opened directly to the corridor across from the lift. We were told on booking in that our room was a "simple room". We were not aware that this is what we had booked, as we paid the normal rate. On the positive side, the staff were welcoming and the food was good in the restaurant. We will stay in Longwy Mexy again, but we do not wish the same sort of room.

Only issue was finding the hotel with GPS showing it slightly different location. Once I found it, I was happy and extended the stay.

Serviable...

Breakfast really good value Staff friendly and helpful Beds comfortable Shops locally really good too.

Good night sleep

Nothing to say, it was ok.

Shabby, bleak place. Poorly trained staff. Overpriced breakfast. Go elsewhere if you can. I have summed this up in 11 characters but apparently I must write 200. Shabby, bleak, horrible, unfriendly staff.

The hotel was a little isolated from the main town, but the food and service was excellent. The staff had a little understanding of english, but tried very hard to assist us (who had little understanding of french or german) in every way they could. Rooms were spacous (family double plus a single) for a budget hotel.