ibis Styles Annemasse Genève 3 stars

I booked two nights in this hotel back in November and seeing as Accor customer service couldn't be bothered to reply to my complaint in private, I might as well make it public. I stress, do not stay in this hotel. I am a Gold member and love the Accor brand - but this is the worst of the worst. I was checked in by an exceptionally friendly young man who is the singular asset to this hotel. He was brilliant and to be honest, I could tell that he was becoming uneasy and embarrassed by the level of issues I was encountering. I reached the first room I was staying in and saw no issues apart from a few marks and tears in the furniture. It was disappointing but not a deal breaker. Later that evening, I went for a shower, only to find that the bathroom absolutely stank of rotten eggs when the water was running. The shower was also hanging out of the wall to the extent that I was worried it would drop out. As a result, I went down to reception and requested a change. The young man on reception happily obliged and apologised, and gave me another room. This was even worse. Only one power socket worked in the room and the heating was blasting. I was even more astounded to see that the shower was in the exact same state. When I moved it slightly to adjust it, it completely fell out of the wall. What an absolute disgrace. I requested another room change and was eventually given one where the shower wasn't hanging off the wall. It was still shabby but I accepted that it was at least suitable to stay in. Breakfast was mediocre and nothing to write home about, albeit edible. But the disgusting nature of the rooms means that I simply cannot recommend this hotel to anyone. There is a Novotel near the station - stay in that! An utter embarrassment to the Accor brand and I feel for the young man who had to respond to my complaints. He deserves better. Shame on Accor for ever allowing this to be considered Ibis Styles.

This Ibis Styles is centrally located in Annemass. It is a short 10 minute walk from the train station and the shopping areas of Annemass. Alternatively it is a short 5 minute walk to the nearest tram stop which will also take you to central Geneva in 20 minutes. To enter the hotel you walk through the car park to the small reception. There is a pleasant seating area within and some facilities to make tea/coffee and to heat up food. The check-in was friendly and efficient by the staff member on duty. But no welcome drink as anticipated but I did request it later. Upon going to the room the smell of damp carpet/ dog? was strong in the hall. Luckily this did not continue in the room and was gone by the evening. The room was a good size with a standard bed and additional single bed. There was a half couch which I imagine turned into another single bed. However, the room was not up to the standard of the many Ibis I have stayed in. The decor is far from 'Styles' standard and the brown walls and carpeting do not appear well. The room suffered from extreme wear and tear. The carpet, walls and furnishings were stained. The extra duvet on the single bed was used to drape over the couch as the fabric was appalling. The desk and chair reminded me of hospital. However, a quick clean with disinfectant wipes at least reassured me surfaces were clean. I didn't dare to shower under the showerhead. I was booked for 3 nights and the first day I was quite busy in Geneva. However in the night when trying to do work it was all but impossible. The internet giving me the lowest speeds I had ever done a speedtest on. In the morning the breakfast was very basic. A little better quality and quantity would be nicer. I only found a coffee and a mini pastry appealing. All of this combined; room, internet and breakfast led me to check out early after the first night. Although not inquisitive as to the reasons why, the receptionist was very helpful and friendly in doing so. I am a fan of Accor hotels and silver member. All hotels do vary to different standards. Although the staff were lovely and the communal areas nice, perhaps I just got very unlucky with my room.

We arrived as 3 adults after booking on line with booking.com, the room was a double bed and camp bed, we asked reception if they had a room with 3 adult size beds, none were available, we had to book another room where it had another double, Room 105 a constant noise in the room like someone in another room was running water, or a toilet flush was trying to fill up in another room, we would have asked to swop rooms but after driving 700 km that day we were really tired, we had to wear ear plugs just to try and get some sleep Stay away from room 105 at this hotel

A good welcome and tea and coffee available 24/7 in reception. We struggled to find the entrance to the car park and would have welcomed directions on the website.

Too limited amount of secured parking spaces. Had to unload 3 bikes before parking the car in the street, for safety. Breakfast room underground, no natural light. Big chaos at breakfast: not enough tables, empty for glasses, cups, plates, food etc when we came for breakfast.