Mercure Annemasse Porte de Genève Hotel

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Mercure Annemasse Porte de Genève Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 649 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Renovated rooms

  • Free private car park. Several golf courses nearby

  • 15 mins from Geneva center & near the most beautiful spots in Haute-Savoie

  • Heated outdoor swimming pool

  • 8 connecting rooms for families or friends

Hotel location

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins
74240 GAILLARD
France

  • By plane

    ANNECY MEYTHET At 47km / 29 miles

  • By plane

    GENEVA COINTRIN At 12km / 7 miles

  • By helicopter

    ANNEMASSE At 3km / 1 miles

  • By car

    ANNEMASSE At 1km / 0 miles

  • By car

    GAILLARD At 0km / 0 miles

  • By train

    ANNEMASSE At 2km / 1 miles

  • By train

    GENEVE At 7km / 4 miles

GPS:46.18408, 6.221565

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Yourte - Brasserie Maison

Come discover our new "La Yourte" homemade brewery concept restaurant! We welcome you seven days a week.

Our accommodation(s)

Choose the room that suits you best from our three categories (Classic, Superior and Privilege) and experience our new renovated rooms.

Our guest reviews

Our guest reviews for
Mercure Annemasse Porte de Genève Hotel

100% genuine reviews from our guests

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ALL Rating  4.4/5  649 reviews

TripAdvisor Rating  4.0/5  99 reviews

Good location for our journey to Italy

Customer review rating 4.5/5

Daniel C. Couples - Confirmed reviews ALL

Staff very friendly and helpful and very clean.

Dear C. D., We very much appreciate your comments regarding your stay in our hotel. The whole team is very happy to read that you've enjoyed its friendlyness ! We hope we'll be able to welcome you again soon ! Sincerely, Céline Adjointe de DIrection

Service and Facilities

Customer review rating 4.5/5

Marie Families - Confirmed reviews ALL

We are mother and daughter, willing but no longer able to travel as they used to... We found the staff very friendly and accommodating. The room and bathroom were clean and nice, the bed comfortable, and breakfast was very yummy.

Dear MARIE G., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

stop over for the night

Customer review rating 3.5/5

Marco Solo - Confirmed reviews ALL

Welcomed by the staff, the room needs to be renovated.

Dear Mister G., We very much appreciate your comments regarding your stay in our hotel. Our staff is always proud to receive positive feedback as yours. Concerning the room, indeed our twin rooms have not been renovated yet. However, all the rooms from the 3 other floors have been renovated in 2018, do not hesitate to ask for one of them next time. Thank you again for sharing your experience, Sincerely, Laurent Vinci Directeur

Expensive

Customer review rating 2.0/5

Steve Business - Confirmed reviews ALL

The rooms need a makeover and 1 bottle of water for 2 people in the fridge. As a foreign guest I felt out of place. The menu was only in French and I would not order something I don’t know. The prices were very expensive. The staff were very slow to ask if we wanted serving at the bar. Generally we felt out of place and uncomfortable. The price for the room was far too expensive.

Dear STEVE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the restaurant's menu, you can find it in English both on your room's TV screen and at the restaurant scanning the QR code. We still hope to be able to welcome you again, Sincerely, Laurent Vinci Directeur

good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

very friendly receptionist and service

Dear Mister W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Very good service

Customer review rating 4.5/5

Samuel Families - Confirmed reviews ALL

After a difficult Covid period where you were not allowed because of the rules to give a good service I am happy to find back the hotel as it used to be. I only hope the masks will also be a thing of the past soon.

Dear SAMUEL V., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and without masks ;) Sincerely, Laurent Vinci Directeur

Stay was OK

Customer review rating 3.5/5

Claus M. Business - Confirmed reviews ALL

Personal is friendly, but did not offer room upgrade although not fully booked and I am Platinum member.

Dear M. M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback concerning our team. Concerning the vaccination certificate, we follow what the french government asks us to do : it's needed for lunch / dinner and bar but not needed for breakfast. Then, as a Platinum member, you've been upgraded : you reserved a Classic room and stay in a Superior room. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Laurent Vinci Directeur

Good, clean and quite stay.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We enjoyed a clean and pleasant room. The athmosphere in the hotel was also calm and visually appealing.

Dear MRS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Perfect for where I need to go to work

Customer review rating 5.0/5

Kevin N. Business - Confirmed reviews ALL

Pleasant, rooms are clean and well appointed, bar and restaurant are also very nice

Dear KEVIN N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Good hotel, in good location for motorways

TripAdvisor rating 4.0/5

Mr C TripAdvisor review

Nice room, staff were great. Very clean and comfortable. Not very close to any amenities, for example restaurants, although there is an on site restaurant which is ok. Would stay here again because of convenience, and comfort.

Bonjour Monsieur C. Merci de votre retour lors de votre séjour. Nous sommes très heureux que vous ayez passé un bon moment Au plaisir de vous accueillir à nouveau Cordialement,

Nice hotel

Customer review rating 4.0/5

Samuel Families - Confirmed reviews ALL

Friendly and helpful staff and in spite of corona-restrictions they tried to their best throughout the period.

Dear SAMUEL V., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, late breakfast in particular. As far as the welcome drink is concerned, we follow the ACCOR policy : 1 welcome drink for the member only. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Very very good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Charming place, very near to Switzerland geneve. Beautiful hotel and peaceful stay.

good location, room OK

Customer review rating 4.0/5

Akim Families - Confirmed reviews ALL

experience was good, good location

Dear HAKIM B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Great location, pleasant staff, comfortable room

Customer review rating 5.0/5

Janifer Couples - Confirmed reviews ALL

The hotel is close to the HPPS hospital and adjacent to a walking path along the Arve river. The hotel is coping well with the confinement with meals provided for in room dining. The rooms are nicely decorated and the bed is very comfortable. Will stay there again.

Dear JANIFER P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Disappointed

TripAdvisor rating 3.0/5

DownhillAllTheWay Couples - TripAdvisor review

Usual Mercure standard except for the restaurant. Our evening meal was terrible. Avoid this chefs version of Bouef Bourgogne at all costs. The room was good, clean and comfortable but approximately 30 euros overpriced and therefore not good value.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Veronique

Nice place to be in this area

TripAdvisor rating 5.0/5

Daniel S Couples - TripAdvisor review

A nice place to be for a weekend if you would like to visit Geneva. Price - Quality best around 50km of Geneva. Easy access by car, but only by car. Nice Restaurant with a beautiful , just the service is not « top » all the time, as often « understaff »!

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