Mercure Annemasse Porte de Genève Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 699 reviews

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Mercure Annemasse Porte de Genève Hotel - Image 1
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Mercure Annemasse Porte de Genève Hotel - Image 4
9 rue des jardins, 74240 GAILLARD, France

Description

Hotel extras

  • Renovated rooms

  • Free private car park. Several golf courses nearby

  • 15 mins from Geneva center & near the most beautiful spots in Haute-Savoie

  • Heated outdoor swimming pool

  • 8 connecting rooms for families or friends

Our accommodation(s)

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Hotel location

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins
74240 GAILLARD
France

GPS:46.18408, 6.221565

Telephone
Fax +33 4 50 87 14 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Yourte - Brasserie Maison

La Yourte Brasserie Maison welcomes you 7 days a week for lunch and dinner, in the dining room or on the terrace. Every day, our chef prepares traditional, tasty, homemade dishes to delight your palate!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  699 reviews

TripAdvisor Rating  3.7/5  144 reviews

Customer review rating 5.0/5

Reynald L. Families - Confirmed reviews ALL

top & pragmatic

Thanks a lot for your positive feedback regarding our rooms, beds, and restaurant offerings. We are pleased to hear that you enjoyed your stay and appreciated our selection of wine. Your compliments are greatly valued by our team. See you soon ! Celine, adjointe de direction

Customer review rating 2.5/5

John H. Families - Confirmed reviews ALL

I'm an ACCOR Gold and stay in many of their hotels annually. The hotel was easy to find with GPS (but not well sign posted, which helps) and close to the motorway. It was clearly busy with customers when we arrived at 8.30pm. Check-in was swift and friendly. we had booked two prestige rooms. Both were recently renovated, of a good size with nice bathrooms. One of them stank (a horrible fish smell), likely the glue that had been used to stick the carpet. We'd opened the window (-1C outside!), hoping to let the smell out whilst we were at dinner. It hadn't had any real effect by the time we returned. Unfortunately, at 10pm there was nobody around reception and I gave up waiting after 10 mins, as I was tired from 11h driving that day. The room really shouldn't have been let out to customers. Dinner was not good. The manager was told us they were full, even though I could see empty tables. I asked what we could do, and he shrugged - they were full. So I asked if he did room service. He said yes. Then I asked if we could eat at the empty table to the side of the bar. He shrugged! So we ate there. Our food was disappointing - an opinion shared by other guests around us too. In contrast, breakfast was superb! Both in terms of the variety and quality of the food on offer.

Thank you very much for taking the time to share such a detailed review and for your loyalty as an Accor Gold member. We truly value guests who stay regularly within our group, and your feedback is particularly important to us. We are pleased to read that you found the hotel easy to access, that your check-in experience was smooth and friendly, and that you appreciated the size, renovation, and comfort of our Prestige rooms, as well as the quality of our breakfast. However, we sincerely apologize for the inconveniences you encountered during your stay. The unpleasant smell in one of the rooms is clearly unacceptable, the carpet was recently changed and maybe the glue smell is still here. Please accept our apologies for the lack of availability at reception later in the evening, which prevented us from addressing the issue immediately after your long day of travel. This point has been reviewed internally to ensure better evening coverage. We are also very sorry to hear about your disappointing dinner experience. We had a lot of clients on this evening and unfortunately we had to stop the reservations at one time in order to maintain our quality of service. Your comments have been shared with our restaurant management team so that corrective actions can be taken, both in terms of service attitude and food quality. We hope you will give us the opportunity to welcome you again in the future, so we can provide you with the level of service and comfort you are entitled to expect as a loyal Accor guest and fully restore your confidence. Céline, adjointe de direction

Good Location - Mixed Experience

TripAdvisor rating 3.0/5

Angliskai TripAdvisor review

The hotel was easy to find with GPS (but not well sign posted, which helps) and close to the motorway. It was clearly busy with customers when we arrived at 8.30pm. Check-in was swift and friendly. we had booked two prestige rooms. Both were recently renovated, of a good size with nice bathrooms. One of them stank (a horrible fish smell), likely the glue that had been used to stick the carpet. We'd opened the window (-1C outside!), hoping to let the smell out whilst we were at dinner. It hadn't had any real effect by the time we returned. Unfortunately, at 10pm there was nobody around reception and I gave up waiting after 10 mins, as I was tired from 11h driving that day. The room really shouldn't have been let out to customers. Dinner was not good. The manager was told us they were full, even though I could see empty tables. I asked what we could do, and he shrugged - they were full. So I asked if he did room service. He said yes. Then I asked if we could eat at the empty table to the side of the bar. He shrugged! So we ate there. Our food was disappointing - an opinion shared by other guests around us too. In contrast, breakfast was superb! Both in terms of the variety and quality of the food on offer.

Thank you very much for taking the time to share such a detailed review and for your loyalty as an Accor Gold member. We truly value guests who stay regularly within our group, and your feedback is particularly important to us. As we've already answered twice on 2 other websites, we are pleased to read that you found the hotel easy to access, that your check-in experience was smooth and friendly, and that you appreciated the size, renovation, and comfort of our Prestige rooms, as well as the quality of our breakfast. However, we sincerely apologize for the inconveniences you encountered during your stay. The unpleasant smell in one of the rooms is clearly unacceptable, the carpet was recently changed and maybe the glue smell is still here. Please accept our apologies for the lack of availability at reception later in the evening, which prevented us from addressing the issue immediately after your long day of travel. This point has been reviewed internally to ensure better evening coverage. We are also very sorry to hear about your disappointing dinner experience. We had a lot of clients on this evening and unfortunately we had to stop the reservations at one time in order to maintain our quality of service. Your comments have been shared with our restaurant management team so that corrective actions can be taken, both in terms of service attitude and food quality. We hope you will give us the opportunity to welcome you again in the future, so we can provide you with the level of service and comfort you are entitled to expect as a loyal Accor guest and fully restore your confidence.

Customer review rating 3.5/5

David L. Business - Confirmed reviews ALL

Good location friendly staff

Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location and staff. See you, Céline, adjointe de direction

Customer review rating 4.5/5

Fadi K. Business - Confirmed reviews ALL

I had an amazing stay at Mercure! The staff were welcoming and the overall atmosphere was warm and relaxing. Everything from check-in to check-out was smooth and enjoyable. If I could suggest one small improvement, it would be the addition of a small gym or fitness area. Having a space for a quick workout would make the experience even better. Overall, I highly recommend this hotel and would love to stay here again!

Thank you for your wonderful feedback regarding your recent stay at Hôtel Mercure Annemasse Porte de Genève. We are delighted to hear that you felt at home and appreciated the warm atmosphere and friendly service provided by our staff. Your compliments about the delicious food are truly appreciated. We thank you also for your loyalty since a long time, this is always a pleasure to welcome you! Indeed, we do not have any fitness in our hotel. However, we've got fitness rooms on the ground floor. Just do not hesitate to ask for one next time. See you soon ! Céline, adjointe de direction

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Other web-users rate our hotel

  • 185 reviews 8.9/10 Location
  • 377 reviews 6.3/10 Room
  • 435 reviews 8.6/10 Service
  • 190 reviews 8.3/10 Breakfast
  • 159 reviews 4.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.