Mercure Annemasse Porte de Genève Hotel 4 stars

Ras

All was great. Easy check in and clean room. Towels were a little old but all else was perfect. Breakfast was much better than expected with a huge choice and all nice and fresh We also had supper and this was freshly prepared and again with very friendly service.

RSA

I had to stay in my first room for 3 hours working in a very cold environement. The room was freezing as the AC was not working propely. I complained to the reception and told me that the cleaning lady open the window to allow fresh air in the romm and I should be patient and let the AC warm the room. Unfortunaltely aftre 3 hours in the room I had to talk to the reception again (night shift) to check the room. They kndly checked and gave me a new room after technical service confirmed that teh AC was broken. results I got a cold the following days which I did not expect. regards Nicolas

as above

Deception of diffences on prices same day on my smartphone and on site

It is a very nice hotel, staff is kind and helpful. Wide selection at breakfast, clean and correct rooms.

Hotel was clean and gave a good impression at first. However at breakfast when I asked for food to replenished I was told they have run out and no more available. The time was 0845. Choice of food was very minimal at this point and most items were running low. I heard another customer make a similar request after me and the same waitress said she didn’t speak English and walked off. The evening before this I asked for my complementary drink not to be charged to my evening meal bill but was told by the waitress that this was not possible. I use your hotel chain maybe 3 or 4 times a week, wasn’t very impressed!

Yes, very good great location. the staff were helpful and friendly. The restaurant was good and correctl priced. Our room was clean and tidy. The bed was so cosy. Loved the coffee. In fact we have only positive things to say about this hotel and we would like to "Thank" the staff for making our stay so enjoyable.

Can not fault our stay at this hotel we stayed two nights and all was good the staff friendly and the breakfast was amazing. We wanted to tour Lake Genva and it is a great starting point being so close to the Swiss boarder. Just a perfect stay. Thanks to all the staff at the hotel.

Rooms are nice, check-in and check-out were fast but the breakfast should be improved (hotel staff was handling food with hands without gloves, food selection was poor at the opening time of 6:30 and just after 7:00 was improving)

Personnel friendly Nice room Good breakfast

A nice place to be for a weekend if you would like to visit Geneva. Price - Quality best around 50km of Geneva. Easy access by car, but only by car. Nice Restaurant with a beautiful , just the service is not « top » all the time, as often « understaff »!

There is a total absence of any UK based English language news channels. True they have CNN and CNBC, but CNN gives precedence to U.S. news. CNBC is mostly business news, but it did provide good coverage on Bonkers Boris Johnson's (so far unsuccessful) attempts to railroad his version of Brexit through Parliament. Since he promised Brexit "do or die" by 31/10/19, I would prefer that the latter option is applicable. Channel 53 on the TV menu was supposed to be France 24/English, but all I got was a blank screen. There are 8 copies of Euronews, which are supposed to be in different languages. However they are all in French. This has been the case for at least 2 years despite my previous complaints. Another annoyance was that most of the normal (non-cable) French channels had a habit of going down at night. The hotel has disabled the tools/options button on the remote commander. This prevents the user from selecting the original soundtrack on films where the sound has been over-dubbed in French. A new feature is a refrigerated water dispenser near the reception desk which is full of slices of citrus fruit. I've noticed this at other Accor hotels. It provides a nice refreshing drink. Restaurant and bar service has improved since my last visit. Service is now very fast. It is, however disappointing that they do not have any Rosé de Provence on the wine list at a reasonable price. They did have a Provence Rosé but it was €49 per bottle. Accor needs to do something about their booking website. I have in put my nationality as Irish, so that I get pages in English and prices in €. However, in the last 6 months, in spite of my elections Accor keeps defaulting the prices to GB£ presumably based upon my residence address. This is very annoying, particularly as it can happen at unpredictable times, e.g. when a search is edited. It is not very obvious when this default takes place, and it can result in prices being higher than expected, which is very annoying.

Terrible look and what a bad smell !!!