Mercure Annemasse Porte de Genève Hotel 4 stars

Customer review rating 4.1/5 2,438 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Annemasse Porte de Genève Hotel
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+ 24 Services
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Room 1

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Hotel extras

  • Renovated rooms

  • Free private car park. Several golf courses nearby

  • 15 minutes from the center of Geneva and 20 minutes from Geneva Cointrin Airport

  • On the way to the ski resorts

  • 8 connecting rooms for families or friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutique Gourmande
Leisure and activities
  • Outdoor unheated pool
  • GolfPaying
  • Beach and water sports
  • Other sports activities
  • Ski hire facilities (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins
74240
gaillard
france

Tel: +33450920525

Fax: (+33)4/50871457

Check-in from 14h00

Check out up to 12h00

  • By plane

    ANNECY MEYTHET At 47km / 29 miles

  • By plane

    GENEVA COINTRIN At 12km / 7 miles

  • By helicopter

    ANNEMASSE At 3km / 1 miles

  • By car

    ANNEMASSE At 1km / 0 miles

  • By car

    GAILLARD At 0km / 0 miles

  • By train

    ANNEMASSE At 2km / 1 miles

  • By train

    GENEVE At 7km / 4 miles

GPS :46.18408, 6.221565

Our accommodation(s)

Choose the room that suits you best from our three categories (Classic, Superior and Privilege) and experience our new renovated rooms.

Classic Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Garden View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Mountain view, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with sofa

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room, Fitness - 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

La Yourte

Type of cuisine: French

Come discover our new "La Yourte" homemade brewery concept restaurant! We welcome you seven days a week.

BAR

Non contractual photo

We welcome you to the new bar of our "La Yourte" restaurant and offer a wide selection of drinks and glasses of wine with local products (meat or cheese platters) to enjoy together.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Annemasse Porte de Genève Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,438 reviews

tripadvisor

TripAdvisor Rating 4.0/5

81 reviews

Nice hotel

Customer review rating 4.1/5

Samuel Families - 24/09/2020 Confirmed reviews ALL

The room was great and the staff friendly and helpful. It was a pity though that the rooms were not cleaned every day especially since we had a baby with us.

Dear Sir, First of all, we would like to thank you for your very positive comments following your stay in our hotel Mercure Annemasse Porte de Genève. We are particularly happy to note that you appreciated the precautions taken by our staff in order to ensure your safety. During the current extraordinary crisis that has resulted from the COVID 19 pandemic, the ALL Safe label issued by Bureau Veritas provides the guarantee that all hygiene measures are scrupulously adhered to during your stay. We will not fail to pass on your positive comments to our entire team. Your satisfaction is the most important reward for our staff, who are committed to ensuring the greatest care and attention, in particular in view of the current circumstances. We look forward to having the pleasure of welcoming you again soon. Yours sincerely, Véronique Simon Chargée de clientèle

Removing breakfast items at 945am

Customer review rating 4.1/5

Karen B. Families - 19/08/2020 Confirmed reviews ALL

No coffee or tea in the room even though we specifically booked a superior room which states these are provided. We had 2 rooms booked and as I’m a platinum ACCOR member was given a Welcome drinks voucher. We ordered a glass of wine, a beer and one bottle of water - it appears that we have been charged for 2 items. Surely a welcome drinks drinks voucher should cover the 2 people staying in each room - ie. 4 welcome drinks? Or at the very least 1 welcome drink per room of which we had 2 booked? Secondly we were told breakfast was until 10am. At 945am a member of staff continually bumped into us as she cleared away cutlery, the boiled egg machine, yogurts, etc etc. I even asked her what time breakfast was closing and she confirmed 10am. We were made to feel like we shouldn’t be there and were in her way. Sorry Mercure but we’ve stayed in other hotels during this Covid pandemic and they have still managed to operate as a hotel should and make guests feel welcome!

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

Very comfortable, friendly and clean

Customer review rating 4.1/5

Tudor Couples - 10/08/2020 Confirmed reviews ALL

We stayed at this hotel a few years ago and now we stayed here again because we enjoyed it very much.

Good stay

Customer review rating 4.1/5

H. S. Business - 25/07/2020 Confirmed reviews ALL

Hôtel well located close to Geneva. You can reach the city Geneva in 30 minutes with taxi! Nice staff! Room well equipped even in the period of coronavirus! You can take your breakfast outside when the weather is nice. Pool available !

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

Good stay in the Hotel Porte de Geneve

Customer review rating 4.1/5

H. S. Business - 16/03/2020 Confirmed reviews ALL

Nice staff and professional Nice location, Nice room

comfortable stay

Customer review rating 4.1/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

fast check-in, friendly, comfortable room, good and fresh breakfast selection

Dear HANS S., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Godd stay in a good atmosphere

Customer review rating 4.1/5

H. Business - 20/01/2020 Confirmed reviews ALL

Nice hotel wit nice staff

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

Disappointed

TripAdvisor rating 4.0/5

DownhillAllTheWay Couples - 07/01/2020 TripAdvisor review

Usual Mercure standard except for the restaurant. Our evening meal was terrible. Avoid this chefs version of Bouef Bourgogne at all costs. The room was good, clean and comfortable but approximately 30 euros overpriced and therefore not good value.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Veronique
Customer review rating 4.1/5

Anonymous Solo - 10/12/2019 Confirmed reviews ALL

Ras

Very friendly hotel with a warm welcome.

Customer review rating 4.1/5

Anna Families - 08/12/2019 Confirmed reviews ALL

All was great. Easy check in and clean room. Towels were a little old but all else was perfect. Breakfast was much better than expected with a huge choice and all nice and fresh We also had supper and this was freshly prepared and again with very friendly service.

Dear Madam,, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

RSA

Customer review rating 4.1/5

R. Business - 02/12/2019 Confirmed reviews ALL

RSA

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Annemasse Porte de Genève. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente du plaisir de vous accueillir à nouveau lors d'un prochain séjour en Haute-Savoie, Bien cordialement, Véronique Simon Chargée de clientèle

Chilly

Customer review rating 4.1/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

I had to stay in my first room for 3 hours working in a very cold environement. The room was freezing as the AC was not working propely. I complained to the reception and told me that the cleaning lady open the window to allow fresh air in the romm and I should be patient and let the AC warm the room. Unfortunaltely aftre 3 hours in the room I had to talk to the reception again (night shift) to check the room. They kndly checked and gave me a new room after technical service confirmed that teh AC was broken. results I got a cold the following days which I did not expect. regards Nicolas

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the air condition and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

extremely satisfied

Customer review rating 4.1/5

Anonymous Couples - 17/11/2019 Confirmed reviews ALL

as above

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

Different price on smartphone and on site

Customer review rating 4.1/5

G. Business - 08/11/2019 Confirmed reviews ALL

Deception of diffences on prices same day on my smartphone and on site

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure Annemasse Porte de Genève, Sincerely, Véronique Simon Guest relation

Great stay

Customer review rating 4.1/5

Orsolya S. Couples - 27/10/2019 Confirmed reviews ALL

It is a very nice hotel, staff is kind and helpful. Wide selection at breakfast, clean and correct rooms.

Dear Mrs, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

Service lacking badly

Customer review rating 4.1/5

Anonymous Business - 17/10/2019 Confirmed reviews ALL

Hotel was clean and gave a good impression at first. However at breakfast when I asked for food to replenished I was told they have run out and no more available. The time was 0845. Choice of food was very minimal at this point and most items were running low. I heard another customer make a similar request after me and the same waitress said she didn’t speak English and walked off. The evening before this I asked for my complementary drink not to be charged to my evening meal bill but was told by the waitress that this was not possible. I use your hotel chain maybe 3 or 4 times a week, wasn’t very impressed!

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure Annemasse Porte de Genève. Sincerely, Véronique Simon Chargée de clientèle

Excellant location for Touring Lac Leman (Lac Geneva)

Customer review rating 4.1/5

Madam J. B. Couples - 29/09/2019 Confirmed reviews ALL

Yes, very good great location. the staff were helpful and friendly. The restaurant was good and correctl priced. Our room was clean and tidy. The bed was so cosy. Loved the coffee. In fact we have only positive things to say about this hotel and we would like to "Thank" the staff for making our stay so enjoyable.

Ideal location for starting a tour of Lake Leman (Lake Geneva)

TripAdvisor rating 4.0/5

Jeanpomerols Couples - 29/09/2019 TripAdvisor review

Can not fault our stay at this hotel we stayed two nights and all was good the staff friendly and the breakfast was amazing. We wanted to tour Lake Genva and it is a great starting point being so close to the Swiss boarder. Just a perfect stay. Thanks to all the staff at the hotel.

Customer review rating 4.1/5

Anonymous Business - 27/09/2019 Confirmed reviews ALL

Rooms are nice, check-in and check-out were fast but the breakfast should be improved (hotel staff was handling food with hands without gloves, food selection was poor at the opening time of 6:30 and just after 7:00 was improving)

Good hotel for a stay in Annemasse

Customer review rating 4.1/5

H. Business - 21/09/2019 Confirmed reviews ALL

Personnel friendly Nice room Good breakfast

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