Mercure Annemasse Porte de Genève Hotel 4 stars

Name: Mercure Annemasse Porte de Genève Hotel
Address: GAILLARD, 74240, FRANCE
Telephone: (+33)4/50920525
Rating: 4.1

Customer review rating 4.1/5 2,502 reviews

ALLSAFE approved hotel

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+ 23 Services

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Mercure Annemasse Porte de Genève Hotel

Hotel for travellers looking for local and authentic experiences

Close to Geneva, Mercure Annemasse Porte De Genève is a top of the line stop to discover on the way to the ski resorts. This hotel at the foot of the mountains will seduce you with the quality of its services - modern guest rooms, outdoor pool, and a rest aurant on the terrace to enjoy local specialties. Whether you want fresh air or for your business meetings, Mercure Annemasse Porte De Genève is ideally located between lakes and mountains, between comfort and getting away.

Hotel extras

Renovated rooms
Free private car park. Several golf courses nearby
15 minutes from the center of Geneva and 20 minutes from Geneva Cointrin Airport
On the way to the ski resorts
8 connecting rooms for families or friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Bus/coach parking area
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- Italian
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) Need access to your room from 9am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying) Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing
Boutique Gourmande

Outdoor unheated pool
GolfPaying
- Golf course 18 holes (Paying) (Nearby)
- Golf course 9 holes (Paying) (Nearby)
Beach and water sports
- Boat excursions (Nearby)
- Kayaking (Nearby)
- Pedal boat (Nearby)
- Rafting (Nearby)
- Sailing facilities (Nearby)
- Wind surfing facilities (Nearby)
Other sports activities
- Bowling (Nearby)
- Skating rink (Nearby)
- Table tennis (Nearby)
Ski hire facilities (Nearby)Paying

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Opening hours : Week 12:00-14:30 / 19:00-22:30
- Opening hours : Week-end 12:00-14:30 / 19:00-22:30

5 meeting room(s)
Copy/print service available

Hotel location

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins
74240
gaillard
france

Tel: +33450920525

Fax: (+33)4/50871457

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
ANNECY MEYTHET At 47km / 29 miles
By plane
GENEVA COINTRIN At 12km / 7 miles
By helicopter
ANNEMASSE At 3km / 1 miles
By car
ANNEMASSE At 1km / 0 miles
By car
GAILLARD At 0km / 0 miles
By train
ANNEMASSE At 2km / 1 miles
By train
GENEVE At 7km / 4 miles

GPS :46.18408, 6.221565

Our accommodation(s)

Choose the room that suits you best from our three categories (Classic, Superior and Privilege) and experience our new renovated rooms.

Classic Room - 1 double bed

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: Garden View, Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Classic Room with twin beds

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: Mountain view, Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with sofa

Max. number of persons: 3
Area: From 25 m² / 269 sq ft
Views: Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Privilege Room - 1 double bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Classic Room, Fitness - 1 double bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Superior Room with twin bedsNon contractual photo

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

La Yourte

Type of cuisine: French

Come discover our new "La Yourte" homemade brewery concept restaurant! We welcome you seven days a week.

BAR

We welcome you to the new bar of our "La Yourte" restaurant and offer a wide selection of drinks and glasses of wine with local products (meat or cheese platters) to enjoy together.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 120 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people

Find out more

bad food

M. Business - 12/01/2021 Confirmed reviews ALL

very bad food from hotel/ restaurant take away

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

Convenient location, impressive and helpful management, comfortable rooms.

Lory Families - 25/11/2020 Confirmed reviews ALL

Very pleased with the welcome and with the assistance received. Regret I had not time for dinner and breakfast, but judging from the large number of customers I spotted, for sure it was a very positive experience.

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

Good located and quiet

Mel Business - 06/11/2020 Confirmed reviews ALL

Was a really good stay, all the staff were really attentive and nice. Quiet hotel, good restaurant and bar for a dinner.

Nice hotel

Samuel Families - 24/09/2020 Confirmed reviews ALL

The room was great and the staff friendly and helpful. It was a pity though that the rooms were not cleaned every day especially since we had a baby with us.

Dear Sir, First of all, we would like to thank you for your very positive comments following your stay in our hotel Mercure Annemasse Porte de Genève. We are particularly happy to note that you appreciated the precautions taken by our staff in order to ensure your safety. During the current extraordinary crisis that has resulted from the COVID 19 pandemic, the ALL Safe label issued by Bureau Veritas provides the guarantee that all hygiene measures are scrupulously adhered to during your stay. We will not fail to pass on your positive comments to our entire team. Your satisfaction is the most important reward for our staff, who are committed to ensuring the greatest care and attention, in particular in view of the current circumstances. We look forward to having the pleasure of welcoming you again soon. Yours sincerely, Véronique Simon Chargée de clientèle

Removing breakfast items at 945am

Karen B. Families - 19/08/2020 Confirmed reviews ALL

No coffee or tea in the room even though we specifically booked a superior room which states these are provided. We had 2 rooms booked and as I’m a platinum ACCOR member was given a Welcome drinks voucher. We ordered a glass of wine, a beer and one bottle of water - it appears that we have been charged for 2 items. Surely a welcome drinks drinks voucher should cover the 2 people staying in each room - ie. 4 welcome drinks? Or at the very least 1 welcome drink per room of which we had 2 booked? Secondly we were told breakfast was until 10am. At 945am a member of staff continually bumped into us as she cleared away cutlery, the boiled egg machine, yogurts, etc etc. I even asked her what time breakfast was closing and she confirmed 10am. We were made to feel like we shouldn’t be there and were in her way. Sorry Mercure but we’ve stayed in other hotels during this Covid pandemic and they have still managed to operate as a hotel should and make guests feel welcome!

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

Very comfortable, friendly and clean

Tudor Couples - 10/08/2020 Confirmed reviews ALL

We stayed at this hotel a few years ago and now we stayed here again because we enjoyed it very much.

Good stay

H. S. Business - 25/07/2020 Confirmed reviews ALL

Hôtel well located close to Geneva. You can reach the city Geneva in 30 minutes with taxi! Nice staff! Room well equipped even in the period of coronavirus! You can take your breakfast outside when the weather is nice. Pool available !

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

Good stay in the Hotel Porte de Geneve

H. S. Business - 16/03/2020 Confirmed reviews ALL

Nice staff and professional Nice location, Nice room

comfortable stay

Anonymous Business - 20/02/2020 Confirmed reviews ALL

fast check-in, friendly, comfortable room, good and fresh breakfast selection

Dear HANS S., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Godd stay in a good atmosphere

H. Business - 20/01/2020 Confirmed reviews ALL

Nice hotel wit nice staff

Disappointed

DownhillAllTheWay Couples - 07/01/2020 TripAdvisor review

Usual Mercure standard except for the restaurant. Our evening meal was terrible. Avoid this chefs version of Bouef Bourgogne at all costs. The room was good, clean and comfortable but approximately 30 euros overpriced and therefore not good value.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Veronique

Anonymous Solo - 10/12/2019 Confirmed reviews ALL

Ras

Very friendly hotel with a warm welcome.

Anna Families - 08/12/2019 Confirmed reviews ALL

All was great. Easy check in and clean room. Towels were a little old but all else was perfect. Breakfast was much better than expected with a huge choice and all nice and fresh We also had supper and this was freshly prepared and again with very friendly service.

Dear Madam,, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

RSA

R. Business - 02/12/2019 Confirmed reviews ALL

RSA

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Annemasse Porte de Genève. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente du plaisir de vous accueillir à nouveau lors d'un prochain séjour en Haute-Savoie, Bien cordialement, Véronique Simon Chargée de clientèle

Chilly

Anonymous Business - 26/11/2019 Confirmed reviews ALL

I had to stay in my first room for 3 hours working in a very cold environement. The room was freezing as the AC was not working propely. I complained to the reception and told me that the cleaning lady open the window to allow fresh air in the romm and I should be patient and let the AC warm the room. Unfortunaltely aftre 3 hours in the room I had to talk to the reception again (night shift) to check the room. They kndly checked and gave me a new room after technical service confirmed that teh AC was broken. results I got a cold the following days which I did not expect. regards Nicolas

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the air condition and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

extremely satisfied

Anonymous Couples - 17/11/2019 Confirmed reviews ALL

as above

Different price on smartphone and on site

G. Business - 08/11/2019 Confirmed reviews ALL

Deception of diffences on prices same day on my smartphone and on site

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure Annemasse Porte de Genève, Sincerely, Véronique Simon Guest relation

Great stay

Orsolya S. Couples - 27/10/2019 Confirmed reviews ALL

It is a very nice hotel, staff is kind and helpful. Wide selection at breakfast, clean and correct rooms.

Dear Mrs, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Simon Chargée de clientèle

Service lacking badly

Anonymous Business - 17/10/2019 Confirmed reviews ALL

Hotel was clean and gave a good impression at first. However at breakfast when I asked for food to replenished I was told they have run out and no more available. The time was 0845. Choice of food was very minimal at this point and most items were running low. I heard another customer make a similar request after me and the same waitress said she didn’t speak English and walked off. The evening before this I asked for my complementary drink not to be charged to my evening meal bill but was told by the waitress that this was not possible. I use your hotel chain maybe 3 or 4 times a week, wasn’t very impressed!

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure Annemasse Porte de Genève. Sincerely, Véronique Simon Chargée de clientèle

Excellant location for Touring Lac Leman (Lac Geneva)

Madam J. B. Couples - 29/09/2019 Confirmed reviews ALL

Yes, very good great location. the staff were helpful and friendly. The restaurant was good and correctl priced. Our room was clean and tidy. The bed was so cosy. Loved the coffee. In fact we have only positive things to say about this hotel and we would like to "Thank" the staff for making our stay so enjoyable.

Our most recent 20 reviews

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