Mercure Ostrava Center Hotel 4 stars

Customer review rating 4.6/5 4,165 reviews

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Mercure Ostrava Center Hotel
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+ 21 Services
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Room 1

Number of guests
Children's age

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Cash machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
  • Babysitting on requestPaying
  • Ski hire facilities
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00
ostrava
czech republic

Tel: +420595606600

Fax: (+420)595606601

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :  479 HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS :49.839069, 18.287376

Our accommodation(s)

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

Accessible room
  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Single Bed

Our restaurants and bars

WINESTONE

Type of cuisine: International

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,165 reviews

tripadvisor

TripAdvisor Rating 4.5/5

598 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fantastic Stay!

Customer review rating 4.6/5

Modou L. B. Business - 12/01/2021 Confirmed reviews ALL

Everything about my stay at the hotel was great, fantastic staff, kind and very beautiful people. Thanks for great service!

Pěkné, klidné, a na úrovni.

Customer review rating 4.6/5

Miroslav Business - 24/12/2020 Confirmed reviews ALL

During my frequent stay at Hotel Mercure I noticed the improvements of the hotel services. Now I am satisfied with all of yours services. I have hardly anything to mention than the hotel level is being upgraded. Wishing a success in the next year 2012!

Dear Miroslav, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Last stay 2020

Customer review rating 4.6/5

Siegfried Solo - 20/12/2020 Confirmed reviews ALL

I have enjoyed the hospitality of the hotel.

Dear Siegfried, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your another visit next year. Kind regards, Jiří Hnolík, general manager

Great stay

Customer review rating 4.6/5

Roberto Business - 20/12/2020 Confirmed reviews ALL

Available and beautiful staff, from reception to the restaurant. The location is perfect to reach the center of city or the shopping mall.

Dear Roberto, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Good stay

Customer review rating 4.6/5

Hjalti H. Business - 18/12/2020 Confirmed reviews ALL

I talked to the reception a few times (5-6) times at least during my stay as I was smelling cigarette smell coming from the vent inside my bathroom. The cleaning lady came to my room and verified that there was smoking smell coming from the vent above the shower. This happend on many evenings throughout my stay of 32 nights and I reported to the reception over and over but they told me they couldn´t do anything because of Covid 19. I came up with a few ideas how they could tackle this but nothing happend. Someone smoking is an absolute violation of law to smoke inside the hotel and should be treated as such. No one from the management has contacted me, asked me questions or anything. 1 star rating for following up on such a important matter. I´m coming back to the hotel on 3.Jan 2021 and I expect this to be dealt with at that time. I´m also curious if someone will read this what I am writing ? If you read this please comfirm that you have read this and you will look into this matter to me on an email: hj… Thank you, Regards, Hjalti H.

Excellent experience

Customer review rating 4.6/5

Jiri Solo - 09/12/2020 Confirmed reviews ALL

Great location, very friendly and helpful staff, excellent breakfast, comfortable a bed. I recommend to order the dinner in the hotel restaurant - a really gourmet experience.

Dear Jiří, Thank you very much for taking your time and giving us so beautiful review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Dobrá lokalita

Customer review rating 4.6/5

Viktor Business - 11/10/2020 Confirmed reviews ALL

Satisfaction with my stay as usual. Excellent attitude at reception no matter of covid limits. See you next time

Dear Viktor, Thank you very much for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Ondřej

Customer review rating 4.6/5

Ondřej Business - 08/10/2020 Confirmed reviews ALL

Very pleasant hotel staff and kind atmosphere

Dobrý den Ondřeji, dovolte mi velmi poděkovat za Vaši pozitivní recenzi, které si nesmírně vážíme. Jsme velmi rádi, že jste si pobyt u nás užil a byl jste spokojený s našim personálem. Věřte, že každá takováto recenze je motivací pro naše zaměstnance a pro nás poskytovat jen ty nejkvalitnější služby! Doufám, že Ostravu opět brzy navštívíte a budeme Vás v hotelu moci opět přivítat. S pozdravem, Jiří Hnolík, ředitel hotelu

NATO Days

Customer review rating 4.6/5

Joel Business - 27/09/2020 Confirmed reviews ALL

Always dependable staying at the Mercure Ostrava.

Dear Joel, Thank you so much for taking your time and giving us nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Adequate stay

Customer review rating 4.6/5

Theresa W. Business - 22/09/2020 Confirmed reviews ALL

Our group stays at this property every year, and this year we noticed the standards of service were not quite what they have been in the past.

Dear Theresa, thank you very much for taking your time and giving us your review. I am sorry to hear that the quality of our sevice didn't meet your expectation. Our team try to do the best in this covid crisis, but we are limited with hygienic restriction due to covid 19. I believe you will enjoy your next stay and you will be satisfied again. Kind regards, Jiří Hnolík, general manager

Excellent experience

Customer review rating 4.6/5

Jana Business - 20/09/2020 Confirmed reviews ALL

Great level of service at the reception, helpful staff. The hotel has a good location in downtown Ostrava, so it is very convenient - walking distance to pretty much everyone/access to public transport nearby. The room was clean and elegant.

Dobrý den Jano, dovolte mi velmi poděkovat za Vaši pozitivní recenzi, které si nesmírně vážím. Jsem rád, že jste si pobyt u nás užila a hotel se Vám líbil. Věřte, že každá takováto recenze je motivací pro naše zaměstnance a pro nás poskytovat jen ty nejkvalitnější služby! Doufám, že Ostravu opět brzy navštívíte a budeme Vás v hotelu moci opět přivítat. S pozdravem, Jiří Hnolík, ředitel hotelu

Perfect location and great view from the room

Customer review rating 4.6/5

Anastasiya Business - 13/09/2020 Confirmed reviews ALL

Thank you so much for your accommodation, it was great to stay in the city center and with a brilliant view from my room. Only one thing was not good, is that I was at the hotel 4 days, 3 nights, and nobody cleaned my room, which was not well

Dear Anastasiya, Thank you so much for taking your time and giving us nice review. We really appreciate it. We are glad that you enjoyed your stay with us! Due to covid19 we do not clean rooms every day, cleaning service is only for your request. Next time contact reception and we arrange clean your room. Kind regards, Jiří Hnolík, general manager

Good location, nice staff and a really good breakfast.

Customer review rating 4.6/5

Mikael S. Business - 11/09/2020 Confirmed reviews ALL

It is a hotel with friendly staff, good location - near the city center and a really good breakfast. The wine bar they have is also nice.

Dear Mikael, Thank you so much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Great location, fantastic staff, great hotel

Customer review rating 4.6/5

Barry Families - 10/09/2020 Confirmed reviews ALL

stayed for a week, really good service, lovely hotel bright airy clean and in a great location in Ostrava

Dear Finbar, Thank you very much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

pleasure as always

Customer review rating 4.6/5

Adam Business - 07/09/2020 Confirmed reviews ALL

is my third time at your hotel in Ostrava and many times elsewhere and I am very satisfied.

Dear Adam, Thank you so much for taking your time and giving us so amazing review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Very pleasant stay

Customer review rating 4.6/5

Dennis /. S. Friends - 04/09/2020 Confirmed reviews ALL

It is not my first stay at Mercure in Ostrava and will not be my last. The Hotel is located within 2-3 min. of the city center. It is (and always has been) very clean, with comfortable beds.

Dear Dennis, Thank you so much for taking your time and giving us so amazing review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Perfect location

Customer review rating 4.6/5

J C. Solo - 24/08/2020 Confirmed reviews ALL

Despite an error at check in (which no one could explain despite having booked and paid in advance) and being given the wrong room for the first night of my stay the staff were very friendly and professional throughout. The facilities were to a high standard. The suite would have benefited had it been equipped with slippers and robe but this was a minor thing and did not effect my overall impression of the venue. At check in I was not given any detail of where any of the facilities were but I believe this was owing to the complication of being given the wrong room and an oversight.

Dear Jennifer, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Kind regards, Jiří Hnolík, general manager

All good

Customer review rating 4.6/5

Rosi Families - 16/08/2020 Confirmed reviews ALL

Nice rooms. Very pleasant and helpful staff. Good breakfast.

Dear Rosi, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Very enjoyable stay

Customer review rating 4.6/5

Fiona M. Families - 16/08/2020 Confirmed reviews ALL

We really enjoyed our stay at Mercure Ostrava Hotel

Dear Fiona, Thank you very much for your beautiful feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

COVID stay

Customer review rating 4.6/5

Stuart Business - 18/07/2020 Confirmed reviews ALL

A work visit to Ostrava, staying for the 3rd time at this hotel

Dear Stuart, thank you so much for your fantastic review! We really appreciate it! We hope to see you back soon. Have a nice day, Jiří Hnolík, general manager

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