Mercure Ostrava Center Hotel 4 stars

Name: Hotel in Ostrava - Mercure Ostrava Center Hotel - ALL - ALL
Address: Ceskobratrska 18/1742, OSTRAVA, 702 00, CZ
Telephone: +420595606600
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 864 reviews

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Ceskobratrska 18/1742, 702 00 OSTRAVA, Czech Republic

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Mercure Ostrava Center Hotel

Hotel for travellers looking for local and authentic experiences

Mercure Ostrava Center is a contemporary city-center hotel in Ostrava, offering 139 rooms, a restaurant with bar, fitness area and sauna. For conferences and meetings, there are 5 meeting rooms with a capacity of up to 270 delegates. The hotel is 10 minutes from the central train station and within walking distance of the cultural and commercial districts of the city as well as the popular Stodolni street with a wide range of clubs, restaurants and bars.

Mercure Ostrava Center | Central Hotels in Ostrava - ALL an ideal place for your Mercure Ostrava Center is a 4-star hotel at the heart of the Silesian capital just metres from everything. Mercure Ostrava Center is a modern hotel in Ostrava city center, with 139 rooms, a restaurant, bar, fitness area with a sauna. Book Now!

We warmly welcome you to Mercure Ostrava, a city centre hotel, just steps from key attractions. Enjoy modern rooms, meeting rooms for every occasion or experience delicious breakfast with homemade flavors.

Petr Frydl, Hotel Management

Hotel extras

Free high speed Wi-Fi
Located in the city centre
Private parking
Fitness center and sauna
4 meeting rooms

Our accommodation(s)

Single Bed

Single room with 1 single bed

1 pers. max
13 m² / 139 sq ft

Bedding 1 x Single bed(s)
Views: Courtyard View

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Room

Standard room with Double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x King size bed(s)
Views: Courtyard View or Park view

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Room

Privilege Superior Room with 1 double bed and fold-out sofa

4 pers. max
29 m² / 312 sq ft

Bedding 1 x King size bed(s)
Views: Courtyard View or Park view

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Room

Standard room with 2 single beds

2 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)
Views: Courtyard View or Park view

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Room

Privilege Superior Room with 2 single beds and fold-out sofa

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Twin bed(s)
Views: Courtyard View or Park view

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Suite

Privilege Suite with double bed and fold-out sofa

4 pers. max
37 m² / 398 sq ft

Bedding 1 x King size bed(s)
Views: Courtyard View or Park view

See availabilities

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 OSTRAVA
Czech Republic

GPS:49.839069, 18.287376

+420 595 606 600

+420 595 606 601

OSTRAVA HL NAD

Railway station

Access: 2 km / 1.24 mi 20 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

WINESTONE

WINESTONE is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Meetings & Events

Number of Meeting Room: 5
Surface of the largest room: 127 m² / 1367 sq ft
Maximum seats capacity: 130
Maximum capacity for banquets: 70

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 864 reviews

Lucie M. Families - 7/20/2026 Confirmed reviews ALL

Dear Lucie, Thank you for choosing to stay with us again. It is a pleasure to know that your second visit was comfortable and enjoyable, and we also appreciate your helpful observation. With warmest regards, Petr Frýdl General Manager

Alper C. Business - 7/12/2026 Confirmed reviews ALL

Dear Alper, Thank you for sharing your perspective following such an extended stay. I regret that the television reliability, breakfast selection, and fitness facilities did not fully meet your expectations; your observations are particularly valuable as we prepare for the hotel’s planned refurbishment and consider how we can better accommodate guests staying with us for longer periods. I would only like to clarify that the minibar is intended to keep beverages lightly chilled rather than function as a refrigerator. We nevertheless appreciate the time you spent with us and the insight your longer stay has provided. With warmest regards, Petr Frýdl General Manager

Bohdana V. Families - 7/10/2026 Confirmed reviews ALL

Dear Bohdana, Thank you for such a lovely review. It means a great deal to know that the hotel feels both welcoming and consistently cared for, and we are especially honoured to be considered your favourite. With warmest regards, Petr Frýdl General Manager

Petr P. Solo - 7/8/2026 Confirmed reviews ALL

Dear Petr, Thank you for your balanced feedback. I am glad that the location, comfort, and breakfast contributed positively to your stay, but the inconsistencies in housekeeping and the manner in which they were handled do not reflect the level of care we strive to provide. We are reviewing your comments with the team to ensure a more attentive and reliable service. With warmest regards, Petr Frýdl General Manager

Jan S. Couples - 7/7/2026 Confirmed reviews ALL

The hotel is really nice, clean and probably one of the highest quality hotels in Ostrava. We were happy to be checked in a bit early, although the receptionist gave us room 009 in basement with windows to the parking lot. The room felt cramped, small and dark. I would appreciate at least comment from the receptionist, maybe they were full so it would be understandable, but we were surprised hotel of such level would give you such a bad room with no comment on that. Disappointing. We made coffee in the room and put cream into it which immediately curdled because it was past its expiration date. Gross. I think the room was not in use for long time :-)) The hotel has well equipped modern gym which is a plus. The sauna was perfect in the evening. Even though it said it is in operation almost all day, next day around 10 am the sauna was turned off, which was disappointing. The parking in the courtyard was convenient and for good price.

Dear Jan, Thank you for sharing your impressions so openly. The rooms on the ground floor offer the same standard and amenities as those elsewhere in the hotel, although we fully understand that their location may not suit every guest; we will therefore note your preference for future stays. We also sincerely regret the expired creamer and the disappointment surrounding the sauna, and should you return, we would be pleased to offer a complimentary upgrade to a higher room category, subject to availability. With warmest regards, Petr Frýdl General Manager

Web-users rating

Other web-users rate our hotel

348 reviews 8.3/10 Location
467 reviews 7.5/10 Room
371 reviews 8.8/10 Service
11 reviews 3.3/10 WiFi
312 reviews 9.1/10 Breakfast
189 reviews 8.6/10 Cleanliness
43 reviews 9/10 Wellness Area

57 reviews 7.9/10 Location
83 reviews 7.4/10 Room
83 reviews 8.8/10 Service
56 reviews 8.5/10 Breakfast
41 reviews 8.3/10 Cleanliness
5 reviews 8.7/10 Wellness Area

24 reviews 8.1/10 Location
46 reviews 8/10 Room
34 reviews 9.3/10 Service
30 reviews 9.4/10 Breakfast
17 reviews 8.8/10 Cleanliness
5 reviews 9.1/10 Wellness Area

24 reviews 8.7/10 Location
28 reviews 7.1/10 Room
25 reviews 8.9/10 Service
22 reviews 9.4/10 Breakfast
20 reviews 8.6/10 Cleanliness
11 reviews 7.9/10 Amenities

13 reviews 8.6/10 Location
19 reviews 7.6/10 Room
20 reviews 8.5/10 Service
14 reviews 9.1/10 Breakfast
11 reviews 7.3/10 Comfort
5 reviews 8.2/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

The Mercure Ostrava Center Hotel offers a variety of accommodations including:

Single room with 1 single bed
Standard room with Double bed
Standard room with 2 single beds
Privilege Superior Room with 1 double bed and fold-out sofa
Privilege Superior Room with 2 single beds and fold-out sofa
Privilege Suite with double bed and fold-out sofa

We provide options for families with 22 family rooms and 6 connecting rooms available.

What services and amenities are available?

At Mercure Ostrava Center Hotel, we offer a range of services to enhance your stay:

Free high speed Wi-Fi
Private enclosed outdoor parking for an additional fee
Buffet breakfast for an additional fee
Air conditioning and satellite TV in all rooms
Wheelchair accessibility with 3 dedicated rooms
Fitness center and sauna room
Winestone restaurant and bar
5 meeting rooms and a business center
Pets allowed for an additional fee

What dining options are available?

What are the check-in and check-out times?

At Mercure Ostrava Center Hotel, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Ostrava Center Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.