In principle, I am fine with the hotel, but my last two stays had been very embarrassing. At the breakfast buffet, where wearing a mask had been a clear regulatory requirement by Czech authorities, the hotel staff did not take care in any means. Guests without masks at the buffet and on their way to the restaurant. Talking to the staff they said, what should we do? We can only advise them to wear a mask. What kind of lazy behavior. In my opinion there are two options: 1st step is to ask the guest to leave the restaurant; 2nd to call the police. This kind of laziness is what drives the incidences where we are now. All the other guests had been threatened by this behavior. I am travelling 4 days a week and stayed at other hotels in Kattowice and Krakow in the same week and the staff there was much more clear in their messages. So it should work also for this hotel. I hope they will take their responsibility and ensure a safe stay for all guests

Hotel is in a very good location in Ostrava. Breakfast and services were also very good. It was a very nice stay.

The hotel is excellent. A really nice conversion of an old building The only downside is the steps to the main entrance, but there is a rear entrance from the car park if you can't manage the steps

Very satisfied with the Staff and the services.

Very good with friendly staff.

nice room, friendly staff

I really liked this hotel. Very freindly and professional staff and comfortable room. Managed Covid restrictions well. Definietly my hotel next time I make it back to Ostrava.

It was very convenient for me to stay a bit longer in my room due to teleconferences I've had online. Frontdesk manager allowed me to use extend my stay till 15:00 with no hesitation and no extra charges. It was superkind! Thank you Mercure Ostrava! I'am your loyal customer and I'll visit you soon again.

Still wondering, if the COVID restrictions are not applicable at this hotel. No consequent follow up on obeying the rules. Staff is not taking care of obeying the rules. Seems the hotel is immune

Nice experience in a good room. Excellent breakfast. Due to the COVID measures, they clean the rooms everyday just under request, but they did not inform me about this measure and when I arrive to the room in the evening it was as I left it in the morning.

Normally stay in this hotel when visiting Ostrava as had no problems in the past.. Due to being a Le Club gold member Was given an upgrade to a premium room which was clean, BIG and comfortable. While the room overlooked a main road the soundproofing of the room was very good. The breakfast was excellent and a reasonable selection of products including baked beans for us Brits! Only complaint was that I did not like the brand of coffee used. Of course I will be staying here when I next visit Ostrava. Tip - Anyone arriving by train do not walk to the hotel as it's quite a distance. Either get a taxi or go by tram (tickets available from the tourist information office at the station)>

This hotel is for me the best choice in Ostrava for reasonable price. Výborný hotel, skvělý poměř cena a výkon. Pokud mají volno, tak tam bydlím. Hotel je situován v klidné části Ostravy a zároveň je všude blízko.

I was fully happy not just with my last visit. All previous stays of mine completely met my expectations. This hotel will be my first choice in the future again. Perfect location, more than good service 🙂👍

Very friendly and helpful staff. Price was unusually high but this was due to the 2020 World U20 Ice Hockey Championships so it was well justified. Close to the Trams so easy to move around the city. .

Mercure Ostrava is right in the center of the city, with easy access to good restaurants. The food in the hotel itself is excellent, breakfast is delicious. The rooms are big and airy, well and tended to. As I said in the title, it is always a delight to be there!