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Mercure Ostrava Center Hotel 4 stars

Customer review rating 4.6/5 3,992 reviews
Mercure Ostrava Center Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf
  • Other sports activities
  • Ski hire facilities
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00
ostrava
czech republic

Tel: +420595606600

Fax: (+420)595606601

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :  479 HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS :49.839069, 18.287376

Our accommodations

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Accessible room

Single room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Standard room with Double bed

  • Max. number of persons: 2
  • Area: From 0m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Superior Room with 1 double bed and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Superior Room with 2 single beds and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with double bed and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,992 reviews

tripadvisor

TripAdvisor Rating 4.5/5

597 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located

Customer review rating 4.6/5

Arvids O. Business - 21/03/2020 Confirmed reviews ALL

Clean and spacious rooms. Convenient location. Best in Ostrava.

Customer review rating 4.6/5

Anonymous Business - 07/03/2020 Confirmed reviews ALL

Good, only constructive comment is the lounge on the 4td floor is a poor experience overall in comparison to other lounges in similar hotels

Customer review rating 4.6/5

Mark L. Business - 04/03/2020 Confirmed reviews ALL

Always a friendly staff and very helpful. Nice, quiet comfortable hotel in a great location.

Dear Mark, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

well located and service

Customer review rating 4.6/5

Anonymous Business - 01/03/2020 Confirmed reviews ALL

Improve breackfast variety will be a plus.

Dear Xavier, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Nice hotel

Customer review rating 4.6/5

Jarkko A. Business - 27/02/2020 Confirmed reviews ALL

Generally everything works well. One tip of improvement: My room 110 was large as a room and bathroom was small. I don't understand why bathroom door opens towards Inside of bathroom when there is a lot of room in the room.

Dear Jarkko, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Always Great

Customer review rating 4.6/5

Pavol Business - 24/02/2020 Confirmed reviews ALL

I like my platinum experience, friendly staff, service overall and hospitality. However there is few "buts" that I believe can get fixed easy :)

Dear Pavol, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Great Hotel

Customer review rating 4.6/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Friendly staff. We were here for business and the hotel was convenient to the office as well as a good selection of restaurants. Would stay here again.

Dear Reza, Thank you so much for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Sincerely, Jiří Hnolík, general manager

Excellent hote and service, really nice location

Customer review rating 4.6/5

Anne R. Business - 21/02/2020 Confirmed reviews ALL

Very friendly personnel, room was very tidy and breakfast was so good

Dear Anne, Thank you so much for taking your time and giving us so nice review. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, ředitel hotelu

Nice hotel, good location

Customer review rating 4.6/5

Ändi Business - 18/02/2020 Confirmed reviews ALL

I like the old building.

Dear Antti, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to your next visit. Have a lovely day. Jiří Hnolík, general manager

Great location in the middle of Ostrava.

Customer review rating 4.6/5

John A. Business - 16/02/2020 Confirmed reviews ALL

Always a positive stay at the Mercure Ostrava, friendly staff, great location, good food and good service.

Dear John A., Thank you so much for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Sincerely, Jiří Hnolík, general manager

Hotel to stay when visiting Ostrava

Customer review rating 4.6/5

Finnish T. Business - 15/02/2020 Confirmed reviews ALL

A really 4 stars hotel in Ostrava where you can be very satisfied for the money what you spend. Friendly stuff, all was as it should be.

Dear Ady, Thank you so much for taking your time and giving us your amazing review. We really appreciate it. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Very nice hotel

Customer review rating 4.6/5

Basia Solo - 12/02/2020 Confirmed reviews ALL

Great, spacious hotel with very helpful staff :)

Dear Barbara, Thank you very much for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Great welcome and facilities

Customer review rating 4.6/5

Felix Business - 10/02/2020 Confirmed reviews ALL

As always I felt like I would be at home

Dear Felix, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Sincerely, Jiří Hnolík, general manager

Good position and good stay

Customer review rating 4.6/5

Roberto Business - 28/01/2020 Confirmed reviews ALL

Always good service room and breakfast fresh

Dear Roberto, Thank you for taking your time and giving us nice review. We really appreciate it. We look forward to your next visit. Sincerely, Jiří Hnolík, general manager

Enjoyable stay at this hotel.

Customer review rating 4.6/5

Anonymous Friends - 27/01/2020 Confirmed reviews ALL

Reception staff excellent. Room very clean. Room and shower temperature good. Bed comfortable. Bar staff friendly and efficient. City centre within easy walking distance.

Dear Nigel, Thank you very much for taking your time and giving us amazing review. We really appreciate it. We are so pleased to see that you enjoyed your stay with us! We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manage

Great location, comfortable stay

Customer review rating 4.6/5

Anonymous Friends - 22/01/2020 Confirmed reviews ALL

Lovely facilities and rooms with easy access to the square, shops, and restaurants. The fitness room was also sufficient for my brief stay.

Dear Ruth, Thank you very much for taking your time and giving us nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Very pleasent and comfortable.

Customer review rating 4.6/5

Leon B. Friends - 21/01/2020 Confirmed reviews ALL

My first time to Ostrava and was very impressed with the excellent customer service of the hotel,the room although on the small side was very comfortable and tidy,in a good location and only a 10 minute walk away to the main shopping area.

Dear Leon, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day. Jiří Hnolík, general manager

Good stay

Customer review rating 4.6/5

Nigel K. Friends - 21/01/2020 Confirmed reviews ALL

Very enjoyable weekend stay. Good location. All staff very friendly and helpful.

Dear Nigel, Thank you so much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Great accomodation

Customer review rating 4.6/5

Marek Solo - 18/01/2020 Confirmed reviews ALL

Im visiting this Hotel quite frequently in last months. I have to admit, there was improvement at breakfast section. Generally, everything was ok, staffs are very friendly and helpful, therefore, I do not want to blame any minor issues on hotel during my stay, since I could have resolved these with reception.

Dear Marek, thank you so much for your nice review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Very helpful and friendly staff.

Customer review rating 4.6/5

John Business - 17/01/2020 Confirmed reviews ALL

The Mercure Ostrava is like a second home for me as I stay there most weeks in the year, always friendly and helpful staff.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day. Jiří Hnolík, general manager
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