Mercure Ostrava Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 787 reviews

Mercure Ostrava Center Hotel - Image 1
Mercure Ostrava Center Hotel - Image 2
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Mercure Ostrava Center Hotel - Image 4

Description

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

Our accommodation(s)

Single Bed

Single room with 1 single bed

  • 1 pers. max
  • 13 / 139 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Courtyard View

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 OSTRAVA
Czech Republic

GPS:49.839069, 18.287376

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

WINESTONE

WINESTONE is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  787 reviews

Customer review rating 4.5/5

Allan W. Business - Confirmed reviews ALL

Read above but l found the dinner menu quite limiting

Customer review rating 4.0/5

Helena A. Business - Confirmed reviews ALL

Thank you for taking care of our team, it was pleasant stay. I rated 8 because I had a parking level room which was probably lower level room but I agreed to stay there so no problem.

Dear Helena, thank you for your kind feedback and for taking the time to share your experience. I’m truly pleased to hear that your team had a pleasant stay with us. Regarding the room, please allow me to mention that all rooms within this category are of the same standard, with those on the lower floors offering a bit more space to balance the view. For your next visit, we will be happy to note your preference for a higher floor—just let us know in advance. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Iryna V. Couples - Confirmed reviews ALL

Hotel has a very convinient location in the center of the city, a big and clean room, a warm welcome gift and a wonderful welcome drink with a very high customer service, a very helpful reception personnel, very tasty breakfast with a very good choice, a cozy lounge with a nice choice of snacks and drinks. Just one comment - we didn’t manage to use souna as it was not fully working. However, the overall experience was really great and we loved the hotel and our experience there.Thank you!

Dear Iryna, thank you very much for your wonderful and thoughtful feedback. I’m truly delighted that your stay left such a positive impression and that you felt well taken care of throughout your visit. Regarding the sauna, thank you as well for pointing this out — we are already looking into it to ensure everything is fully in order for future stays. It would be a pleasure to welcome you back again soon. With warmest regards, Petr Frýdl General Manager

Customer review rating 3.5/5

Kimmo S. Business - Confirmed reviews ALL

Just small thing, it would be nice if your staff sees that I have been visiting your hotel several times, so I do not really need directions or times for breakfast or where the elevators are located... :) Another thing is that I cannot see all the loyality points I should have in my Accor account, and this is all the way from 10-15 years I have stayed in Mercure Ostrava. I have tried to reclaim them but no success. AllAccor web pages do not work well. Good that I do not have to use them for reservations. In addition, air conditioning in the room was not working. When I mentioned this I was told that maybe I did not turned it on... well, there are not that many buttons in the AC panel so I am sure I knew how to use it. Probably it was turned off because it is not yet summer. I hope this changes as I am coming back in June.

Customer review rating 4.5/5

Thorsten D. Business - Confirmed reviews ALL

a very good experience, great service and team, good location, all very nice

Dear Thorsten, Thank you for your kind message. I’m very pleased that your visit to Ostrava was such a comfortable and enjoyable experience. Your words are a wonderful encouragement for our team. With warmest regards, Petr Frýdl General Manager

Other web-users rate our hotel

  • 320 reviews 8.3/10 Location
  • 428 reviews 8/10 Room
  • 340 reviews 9.4/10 Service
  • 12 reviews 3.1/10 WiFi
  • 297 reviews 9.3/10 Breakfast
  • 229 reviews 7.3/10 Comfort
  • 174 reviews 8.7/10 Cleanliness
  • 160 reviews 8.8/10 Food

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