Mercure Ostrava Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 833 reviews

Mercure Ostrava Center Hotel - Image 1
Mercure Ostrava Center Hotel - Image 2
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Mercure Ostrava Center Hotel - Image 4

Description

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

Our accommodation(s)

Single Bed

Single room with 1 single bed

  • 1 pers. max
  • 13 / 139 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Courtyard View

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 OSTRAVA
Czech Republic

GPS:49.839069, 18.287376

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

WINESTONE

WINESTONE is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  833 reviews

Customer review rating 4.0/5

Andrea C. Business - Confirmed reviews ALL

Second time I stay, really good. Would be a 9 if a) better process around hotel parking, this is not good (seems to be free for all, no possibility to book online that I can see, why? and b) when there are trade fairs you need more staff (and coffee machines) at breakfast. Wouldn't hurt with longer opening hours at the hotel bar either, everybody comes after 23 to have drink before they go to bed. Rooms very comfy and staff pleasant.

Dear Andrea, Thank you very much for returning to us and for sharing such constructive feedback. I am pleased that your stay was again a positive one overall, and we will carefully review your comments regarding the smoother flow of parking, breakfast service during busier periods, and evening bar availability. Feedback like this is especially valuable, as it helps us see where small adjustments can make a meaningful difference. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.0/5

Slavomira B. Business - Confirmed reviews ALL

The room was clean and reasonably equipped. Acoustics a bit let down, everything from the corridor could be heard in the room. Breakfast was satisfactory.

Dear Slavomira, Thank you for sharing your experience with such openness. I am pleased that you found the room clean and comfortable for your stay, although I completely understand how easily hallway noise can disturb the feeling of rest and privacy guests naturally expect when travelling. Your comments are very important to us, as they help us look beyond the practical side of a stay and focus more closely on the overall comfort and atmosphere we want every guest to enjoy. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.0/5

Matti K. Couples - Confirmed reviews ALL

Repeat stay where I knew what we would get. Happy to visit again. Caveats include the room carpeting (a dust and bugs hazard) and while it’s great to have on premises courtyard parking, the spaces are limited. Will be happy to stay again, but just a single night at a time due to the carpet issue (a historic building like this would be better hand healthier having stone or wood floors despite noise issues).

Dear Matti, Thank you for returning to Mercure Ostrava Center Hotel and for sharing such thoughtful feedback. I truly value your perspective, especially as a returning guest, and I fully understand your comments regarding the carpeting and overall room comfort in a historic property like ours. Your observations have been noted with great attention, as maintaining the right balance between character, comfort and practicality is something we continuously reflect on. With warmest regards, Petr Frýdl General Manager

Customer review rating 3.0/5

Marty S. J. Couples - Confirmed reviews ALL

Our room was quiet and clean - which we like. But the room was cold! (No heating) and despite mentioning to reception- nothing changed.

Dear Marty, Thank you for sharing your feedback with us. I am pleased that you found your room quiet and clean, yet I truly regret that the temperature affected your comfort and that our response did not bring the improvement you expected; while in late spring our heating system is no longer in seasonal operation, we should always look for a thoughtful and practical way to make our guests feel comfortable. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Daniel N. Couples - Confirmed reviews ALL

Everybody was very nice and kindly :) The Hotel is very clean and big. I ll come back.

Dear Daniel, Thank you for your lovely comments. I am delighted that you enjoyed the welcoming atmosphere, the cleanliness of the hotel, and the surroundings during your stay. It is especially nice to know that you are already planning to return — we will be very happy to welcome you back. With warmest regards, Petr Frýdl General Manager

Other web-users rate our hotel

  • 334 reviews 8.1/10 Location
  • 456 reviews 7.8/10 Room
  • 360 reviews 9.2/10 Service
  • 11 reviews 3.3/10 WiFi
  • 312 reviews 9.3/10 Breakfast
  • 191 reviews 8.9/10 Cleanliness
  • 45 reviews 8.8/10 Wellness Area

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