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Mercure Ostrava Center Hotel 4 stars

Customer review rating 4.6/5 4,426 reviews

ALLSAFE approved hotel

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Mercure Ostrava Center Hotel
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+ 19 Services

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 ostrava
czech republic

Tel: +420595606600

Fax: (+420)595606601

Check-in from 15h00

Check out up to 12h00

  • CITY BUS :  HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS :49.839069, 18.287376

Hotel services

WINESTONE Non contractual photo

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 139 rooms
    • 3 rooms for people with reduced mobility
    • 22 family rooms
    • 6 connecting rooms
    • 139 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Polish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Umbrellas
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Hotel Mercure Ostrava Center Additional charge
    • On site
    • 40 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Fitness Currently unavailable
    • On site
    • Sauna room

Our accommodation(s)

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

Accessible room
  • Max. number of persons: 1
  • Area: From 13 m² / 140 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,426 reviews

TripAdvisor Rating 4.5/5

603 reviews

Great stay!

Customer review rating 4.5/5

Anonymous Business - 11/10/2021 Confirmed reviews ALL

The hotel is located in a perfect spot within the city. Public transportation is close, a lot of amenities are within walking distance, and the comfort of the hotel is warm. I did experience some internet connection issues when I was conducting some business; however, it was manageable.

Still good but decreasing in quality

Customer review rating 3.0/5

Serge D. Business - 11/10/2021 Confirmed reviews ALL

Rooms are getting older - especially the bathrooms where it now easy to have defective showers (damaged knobs, leaking pipe, brown water for 5 minutes before becoming clear enough, etc...). That gives a negative vision of the offer... Cleanliness of the room sometimes isn't as expected (dusty and again old looking). Service is still good however (hopefully).

Excellent Hotel

TripAdvisor rating 5.0/5

erniew501 08/10/2021 TripAdvisor review

Normally stay in this hotel when visiting Ostrava as had no problems in the past.. Due to being a Le Club gold member Was given an upgrade to a premium room which was clean, BIG and comfortable. While the room overlooked a main road the soundproofing of the room was very good. The breakfast was excellent and a reasonable selection of products including baked beans for us Brits! Only complaint was that I did not like the brand of coffee used. Of course I will be staying here when I next visit Ostrava. Tip - Anyone arriving by train do not walk to the hotel as it's quite a distance. Either get a taxi or go by tram (tickets available from the tourist information office at the station)>

Great staff and service

Customer review rating 5.0/5

Vladimir J. Families - 06/10/2021 Confirmed reviews ALL

Everyone is very professional and friendly. The food is astoundingly good.

Location fine, the rest not so sure.

Customer review rating 2.5/5

Occasional V. Couples - 03/10/2021 Confirmed reviews ALL

Large room coupled with unproportionally small bathroom. Room size and comfort - good, bathroom - so-so for us ordinary people. Toilet bowl is fitted at a height that will make a 2,5 m tall person delighted, not particularly comfortable physiologically for a regular person. Not sure if that is Czech hospitality, but the reception area is surrounded by an aura of indifference with a very few and far between exceptions. We asked about room to be cleaned while we were out and about, the young lad at the reception playing with his phone, said he had forgotten... We have no other stays in Ostrava to compare with, all in all we are not in a hurry to return.

Pleasant Stay

Customer review rating 4.0/5

Harsimran Friends - 02/10/2021 Confirmed reviews ALL

I had a pleasant 1 night stay in Ostrava. Staff was friendly, check in and check out was smooth, the room was clean, breakfast was well organized, etc.

Nice location and very kind personnel

Customer review rating 5.0/5

Alberto Solo - 30/09/2021 Confirmed reviews ALL

My stay in Ostrava at Mercure met all my expectations. The hotel is centrally located and in line with the standards declared. The personnel was kind and supportive.

STayed one night, invoiced 2 nights

Customer review rating 0.5/5

Nicolas L. Business - 29/09/2021 Confirmed reviews ALL

That's so disrespectful and dishonest ; stayed 1 night, being invoiced 2 nights because of system.

Dear Mr. L., My sincere apologies - this is just not acceptable. I cannot imagine what set of circumstances went to this situation. I will investigate and address this immediately. Meanwhile please be informed that your card was refunded with the payment of one night. I do apologize once more Sincerely, Jiří Hnolík, General Manager

Feedback

Customer review rating 4.0/5

Roberto Business - 26/09/2021 Confirmed reviews ALL

It was a great experience as always

Satisfactory

Customer review rating 3.0/5

Anonymous Business - 26/09/2021 Confirmed reviews ALL

Satisfactory.

Really good room and the location is very good

Customer review rating 4.5/5

V. J. Business - 24/09/2021 Confirmed reviews ALL

I like the service you provide and also the room was really good this time

My favourite hotel

Customer review rating 5.0/5

Andrew W. Solo - 23/09/2021 Confirmed reviews ALL

This is a very good hotel The rooms are large and nicely fitted out.. The food in the restaurant is expensive but very good The breakfast is excellent. There are smoking / vaping balconies on most floors I don't like the steps at the front entrance but there is level access from the car park

The Best Hotel in Ostrava

Customer review rating 5.0/5

Milan M. Business - 21/09/2021 Confirmed reviews ALL

If you are planning to stay in Ostrava look no further. This hotel is as good as it gets, from its location, room sizes, cleanliness, quality of services and staff.

the room service, amenities and staff doesn't worth the asked money at all

Customer review rating 2.0/5

Enzina Business - 21/09/2021 Confirmed reviews ALL

The room service is very much basic with no extra pillows (we asked for them and we received 2 pillows without cover sheets), only 1 small bottle of water of 33cl, no extra blanket or duvet considering the temperature of this season, no toothpaste, no mini-bar service, no parking available, no valet parking. The only positive aspect was the buffet breakfast was quite abundant and good.

NATO DaYZ Return

Customer review rating 4.5/5

Jammer Business - 20/09/2021 Confirmed reviews ALL

We enjoy your property, staff and location as we stage and support NATO Days and Czech Air Force Days

Perfectly suited my needs

Customer review rating 5.0/5

Jake Business - 14/09/2021 Confirmed reviews ALL

Stayed for one night only, but I wish I could stay longer. Received a higher-level of service due to filled capacity on my purchased level. Absolutely satisfied, beakfasts also perfect. This accommodation is much better than its equivalents in Prague.

Easy accessible, good transport system available in the vicinity being at the center of town, extremely helpful and cheerful staff who could be approached easily for any request.

Customer review rating 4.5/5

Kush C. Business - 13/09/2021 Confirmed reviews ALL

Wonderful experience. Your best assets are your extremely courteous and friendly staff who were keen and always helpful. The ambience was extremely good with clean facilities overall. The staff went out of the way arranging on every request. Overall a satisfying experience.

Perfect for my needs! - Central OSR, Clean, Great facilities... Wanted for nothing more!

Customer review rating 4.5/5

Cris Business - 11/09/2021 Confirmed reviews ALL

Stayed on business for 12 nights! Friendly and super helpful staff always on hand! Flexible with all requests making adjustments on the fly to accommodate. Central for all in-town activities. Parking was secure and available every night. Good breakfast to set up the day. Spacious rooms! Superb gym and sauna on-site!! Highly recommend this hotel for business or pleasure!

Very professional and willingness personnel on reception especially mr. Adam

Customer review rating 5.0/5

Martin O. Business - 09/09/2021 Confirmed reviews ALL

We had a very good time during our stay at your hotel. We really enjoy that. I'd like to appreciate the most a very professional approach and service of receptionist mr. Adam. Adam presented himself not only like a great and willingness receptionist but especially as a knowledgeable sommelier who was able to give support and recommendation to select a good tasty bottle of vine even in late nigh hours. Thank You a lot!

Very nice hotel in Ostrava, my first choise

TripAdvisor rating 5.0/5

sobek2021 Business - 09/08/2021 TripAdvisor review

This hotel is for me the best choice in Ostrava for reasonable price. Výborný hotel, skvělý poměř cena a výkon. Pokud mají volno, tak tam bydlím. Hotel je situován v klidné části Ostravy a zároveň je všude blízko.

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