Description
Hotel extras
-
Free high speed Wi-Fi
-
Located in the city centre
-
Private parking
-
Fitness center and sauna
-
4 meeting rooms
Our accommodation(s)
Single Bed
Single room with 1 single bed
- 1 pers. max
- 13 m² / 139 sq ft
- Bedding 1 x Single bed(s)
- Views: Courtyard View
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Room
Standard room with Double bed
- 2 pers. max
- 18 m² / 193 sq ft
- Bedding 1 x King size bed(s)
- Views: Courtyard View or Park view
- Most of the accommodation: Balcony
- Accessible room
Room
Privilege Superior Room with 1 double bed and fold-out sofa
- 4 pers. max
- 29 m² / 312 sq ft
- Bedding 1 x King size bed(s)
- Views: Courtyard View or Park view
Room
Standard room with 2 single beds
- 2 pers. max
- 22 m² / 236 sq ft
- Bedding 2 x Single bed(s)
- Views: Courtyard View or Park view
Room
Privilege Superior Room with 2 single beds and fold-out sofa
- 4 pers. max
- 28 m² / 301 sq ft
- Bedding 2 x Twin bed(s)
- Views: Courtyard View or Park view
Suite
Privilege Suite with double bed and fold-out sofa
- 4 pers. max
- 37 m² / 398 sq ft
- Bedding 1 x King size bed(s)
- Views: Courtyard View or Park view
Room
Standard room with Double bed
- 2 pers. max
- 18 m² / 193 sq ft
- Bedding 1 x King size bed(s)
- Views: Courtyard View or Park view
- Most of the accommodation: Balcony
- Accessible room
Hotel location
Mercure Ostrava Center Hotel
Ceskobratrska 18/1742
702 00 OSTRAVA
Czech Republic
GPS:49.839069, 18.287376
Access and transport
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OSTRAVA HL NAD
Railway station
Access: 2 km / 1.24 mi 20 min walk / 5 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- Room service
WINESTONE
WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.
WINESTONE
Non contractual photo
WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.
Breakfast
Fitness center
Currently unavailable
Meetings & Events
- Number of Meeting Room
- 5
- Surface of the largest room
- 127 m² / 1367 sq ft
- Maximum seats capacity
- 130
- Maximum capacity for banquets
- 70
Our guest reviews
Good stay
Customer review rating 5.0/5
Silver H. Business - Confirmed reviews ALL
Dear Mr. Silver, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and appreciated our excellent service, magnificent breakfast, and the cleanliness of our facilities. Your kind words motivate us to continue providing the best experience for all our guests. We look forward to welcoming you back on your next visit. Warm regards, Jiří Hnolík, general manager
Good
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Dear Jacqueline, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the internet connection. We understand how important a stable connection is, and we are continually working to improve our infrastructure to minimize these technical problems. If you encounter any specific issues in the future, please don’t hesitate to reach out to our support team, and we’ll do our utmost to assist you promptly. Thank you for your understanding, and we appreciate your patience! Best regards, Jiří Hnolík, general manager
Good location, very friendly staff.
Customer review rating 5.0/5
Anonymous Solo - Confirmed reviews ALL
Dear Johannes, Thank you for taking the time to share your feedback! We are thrilled to hear that you enjoyed our central location and found our staff to be friendly and helpful. It’s great to know that your room met your expectations as well. We strive to provide a comfortable and welcoming environment for all our guests, and your kind words motivate us to continue delivering excellent service. We hope to welcome you back soon! Jiří Hnolík, general manager
Unreasonable Deposit Policy & Payment Process
Customer review rating 0.5/5
Allam Business - Confirmed reviews ALL
Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the frustration and inconvenience you experienced at check-in and check-out due to our technical issues with the payment terminals. Please allow us to clarify our payment process. The preauthorization of your card for a deposit is a standard practice intended to secure your reservation and cover any incidental charges. Unfortunately, due to the technical difficulties we faced, this process was disrupted, leading to the deposit being charged and later needing to be refunded. Your experience does not reflect the standard of service we aspire to provide, and we are actively working to rectify these technical issues to ensure they do not happen in the future. We value your feedback as it helps us improve our services. We appreciate your understanding, and we hope you might reconsider your impression of our hotel should you choose to stay with us again in the future. Sincerely, Jiří Hnolík, general manager
Super
Customer review rating 5.0/5
Libor S. Business - Confirmed reviews ALL
Dobrý den Libore, děkuji za Vaše nádherné hodnocení hotelu Mercure Ostrava, kterého si nesmírně vážím. Jsem rád, že jste si pobyt u nás užila a budu se těšit na Vaši příští návštěvu. Krásný den, Jiří Hnolík, ředitel hotelu
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