Mercure Ostrava Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 4,493 reviews

ALLSAFE approved hotel

Mercure Ostrava Center Hotel
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+ 19 Services

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 ostrava
czech republic

Fax: (+420)595606601

Check-in from 15h00

Check out up to 12h00


  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS:49.839069, 18.287376

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE Non contractual photo

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Our accommodation(s)

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

Accessible room

  • Max. number of persons: 1
  • Area: From 13 / 140 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,493 reviews

TripAdvisor Rating 4.5/5

603 reviews

Friendly feeling with a good location.

Customer review rating 4.5/5

Sunghyuk S. Business - 30/11/2021 Confirmed reviews ALL

Lovely staffs with kindness.

Customer review rating 3.5/5

Ivo Business - 29/11/2021 Confirmed reviews ALL

Good location but worse room cleanliness.

good stay

Customer review rating 4.5/5

Miroslav Business - 25/11/2021 Confirmed reviews ALL

reasonable experience, restaurant should offer more dishes that are light, not only those heavy ones

Best hotel in Ostrava

Customer review rating 4.0/5

Milan M. Business - 24/11/2021 Confirmed reviews ALL

It is always a pleasure staying at this hotel. Centrally located with amazing service.

Very nice stay

Customer review rating 5.0/5

Agnieszka Families - 20/11/2021 Confirmed reviews ALL

Great location, nice (even if too short) stay. I will come back for sure

Well located - but Covid rules not followed

Customer review rating 1.5/5

G. N. Business - 18/11/2021 Confirmed reviews ALL

In principle, I am fine with the hotel, but my last two stays had been very embarrassing. At the breakfast buffet, where wearing a mask had been a clear regulatory requirement by Czech authorities, the hotel staff did not take care in any means. Guests without masks at the buffet and on their way to the restaurant. Talking to the staff they said, what should we do? We can only advise them to wear a mask. What kind of lazy behavior. In my opinion there are two options: 1st step is to ask the guest to leave the restaurant; 2nd to call the police. This kind of laziness is what drives the incidences where we are now. All the other guests had been threatened by this behavior. I am travelling 4 days a week and stayed at other hotels in Kattowice and Krakow in the same week and the staff there was much more clear in their messages. So it should work also for this hotel. I hope they will take their responsibility and ensure a safe stay for all guests

Nice Stay

Customer review rating 4.5/5

Anonymous Business - 14/11/2021 Confirmed reviews ALL

Hotel is in a very good location in Ostrava. Breakfast and services were also very good. It was a very nice stay.

One of the best Mercure hotels

Customer review rating 5.0/5

Andrew S. Solo - 12/11/2021 Confirmed reviews ALL

The hotel is excellent. A really nice conversion of an old building The only downside is the steps to the main entrance, but there is a rear entrance from the car park if you can't manage the steps

Very Nice Stay

Customer review rating 5.0/5

Yves R. Business - 12/11/2021 Confirmed reviews ALL

Very satisfied with the Staff and the services.

2 night stay

Customer review rating 4.5/5

Denis Solo - 02/11/2021 Confirmed reviews ALL

Very good with friendly staff.

nice room

Customer review rating 4.5/5

Erin Business - 27/10/2021 Confirmed reviews ALL

nice room, friendly staff

Very comfortable hotel in the centre of town

Customer review rating 5.0/5

Gary C. Business - 20/10/2021 Confirmed reviews ALL

I really liked this hotel. Very freindly and professional staff and comfortable room. Managed Covid restrictions well. Definietly my hotel next time I make it back to Ostrava.

Helpful staff

Customer review rating 5.0/5

Tomasz N. Business - 17/10/2021 Confirmed reviews ALL

It was very convenient for me to stay a bit longer in my room due to teleconferences I've had online. Frontdesk manager allowed me to use extend my stay till 15:00 with no hesitation and no extra charges. It was superkind! Thank you Mercure Ostrava! I'am your loyal customer and I'll visit you soon again.

In Principle Fine

Customer review rating 4.0/5

G. N. Business - 14/10/2021 Confirmed reviews ALL

Still wondering, if the COVID restrictions are not applicable at this hotel. No consequent follow up on obeying the rules. Staff is not taking care of obeying the rules. Seems the hotel is immune

Very comfortable

Customer review rating 3.5/5

X Business - 13/10/2021 Confirmed reviews ALL

Nice experience in a good room. Excellent breakfast. Due to the COVID measures, they clean the rooms everyday just under request, but they did not inform me about this measure and when I arrive to the room in the evening it was as I left it in the morning.

Excellent Hotel

TripAdvisor rating 5.0/5

erniew501 08/10/2021 TripAdvisor review

Normally stay in this hotel when visiting Ostrava as had no problems in the past.. Due to being a Le Club gold member Was given an upgrade to a premium room which was clean, BIG and comfortable. While the room overlooked a main road the soundproofing of the room was very good. The breakfast was excellent and a reasonable selection of products including baked beans for us Brits! Only complaint was that I did not like the brand of coffee used. Of course I will be staying here when I next visit Ostrava. Tip - Anyone arriving by train do not walk to the hotel as it's quite a distance. Either get a taxi or go by tram (tickets available from the tourist information office at the station)>

Very nice hotel in Ostrava, my first choise

TripAdvisor rating 5.0/5

sobek2021 Business - 09/08/2021 TripAdvisor review

This hotel is for me the best choice in Ostrava for reasonable price. Výborný hotel, skvělý poměř cena a výkon. Pokud mají volno, tak tam bydlím. Hotel je situován v klidné části Ostravy a zároveň je všude blízko.


TripAdvisor rating 5.0/5

Navigator54726423490 Solo travel - 16/01/2020 TripAdvisor review

I was fully happy not just with my last visit. All previous stays of mine completely met my expectations. This hotel will be my first choice in the future again. Perfect location, more than good service 🙂👍

Dear Guest, We are delighted to know that the hotel as a whole was to your satisfaction and that we met your expectations as you kindly mentioned in your review. Hopefully we will have another opportunity to treat you as a guest over here again.The Mercure Ostrava Center team looks forward to welcoming you back. With kindest regards JIří Hnolík, General Manager

Quality stay

TripAdvisor rating 5.0/5

tg_NL_CAN Solo travel - 11/01/2020 TripAdvisor review

Very friendly and helpful staff. Price was unusually high but this was due to the 2020 World U20 Ice Hockey Championships so it was well justified. Close to the Trams so easy to move around the city. .

Dear Guest, We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I will with pleasure share your comments with my team. Looking forward to welcoming you soon back to the Mercure Ostrava center! My best regards, Jiří Hnolík, General Manager

Always a delight to be here!

TripAdvisor rating 5.0/5

519leob Business - 12/08/2019 TripAdvisor review

Mercure Ostrava is right in the center of the city, with easy access to good restaurants. The food in the hotel itself is excellent, breakfast is delicious. The rooms are big and airy, well and tended to. As I said in the title, it is always a delight to be there!

Dear Guest, Thank you for your recent stay at our hotel and for taking time to write us a lovely review! I will pass your kind comment to my team, I am sure they will appreciate it greatly. It would be a great pleasure to be able to look after you at our hotel again, so please let us know if you plan to come back. Once again thank you, and take care. Kindest regards Vladimir Sic, General Manager

Our most recent 20 reviews

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