Mercure Ostrava Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 4,531 reviews

ALLSAFE approved hotel

Mercure Ostrava Center Hotel
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+ 19 Services

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 ostrava
czech republic

Fax: (+420)595606601

Check-in from 15h00

Check out up to 12h00

  • CITY BUS:  HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS:49.839069, 18.287376

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE Non contractual photo

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Our accommodation(s)

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

Accessible room

  • Max. number of persons: 1
  • Area: From 13 / 140 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,531 reviews

TripAdvisor Rating 4.5/5

602 reviews

Good stay

Customer review rating 3.0/5

Lalit P. Business - 22/01/2022 Confirmed reviews ALL

Pls try also providing feather pillows or slightly thin pillows

Well located, quite and clean

Customer review rating 5.0/5

Peter G. Business - 18/01/2022 Confirmed reviews ALL

Definitely recommended. Staff very helpful and friendly. The hotel clean, the food is very good.

Dear Peter, thank you very much for your lovely feedback! We appreciate it a lot. Positive review always motivate and encourage us. We are happy when clients notice our efforts. We are looking forward to your next stay. Best Regards, Mgr. Martina Filipcová Sales Coordinator

Good stay

Customer review rating 4.0/5

Anna Business - 18/01/2022 Confirmed reviews ALL

- please check online checking based on your emai (I did it, spent some time), when I arrived to the hotel, they did not know it, and had to check in once again - room was clean, comfy, I also used gym (very good), breakfast "good" could be better, but i was satisfied

Dear Anna, we appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. We are sorry to hear that you had inconvenience with your online reservation. We believe everything will be fine next time. Thank you again for sharing your experience with us. Have a nice day! Sincerely, Mgr. Martina Filipcová Sales Coordinator

I have never met staff that was that bad. In any hotel, in my entire life.

Customer review rating 0.5/5

Pawel Business - 12/01/2022 Confirmed reviews ALL

I think I will make a separate complain.

Dear Mr. B., thank you for taking the time to tell us about your experience at the Mercure Ostrava Center Hotel. I am very sorry that your experience did not meet your expectations. Please, could you be so kind and write to us more details about your stay by via email: H7… We will definitely look into the circumstances and why things were not right. We are really sorry and as soon as I know more information I will get back to you. Sincerely, Mgr. Martina Filipcová Sales Coordinator

Nothing beats this gem of a hotel in Ostrava

Customer review rating 4.5/5

Milan M. Business - 12/01/2022 Confirmed reviews ALL

Staying at this hotel is always a pleasure. The staff is amazing, the rooms are spacious, the restaurant is great.

Dobrý den, Milane, velmi Vám děkujeme za nádherné hodnocení, které jste nám napsal. Moc si toho vážíme a jsme rádi, že jste u nás v hotelu Mercure Ostrava spokojený. Budeme se snažit i nasále, aby Vaše následující pobyty proběhly k naprosté spokojenosti. Mějte se hezky a těšíme se na Vaši příští návštěvu. S pozdravem, Mgr. Martina Filipcová Sales Coordinator

Good stay

Customer review rating 4.0/5

Anonymous Business - 16/12/2021 Confirmed reviews ALL

Friendly people Clean

Great stay

Customer review rating 5.0/5

Sebastian G. Business - 11/12/2021 Confirmed reviews ALL

Great stay in the hotel. Friendly and professional staff, helpful and polite. Nice hotel, big room, good equipped, free mini bar in the room, comfortable bed, good breakfast, big choice of beverages and good, good location, parking in the hotel. I can definitely recommend this hotel.

Excellent hotel and staff

Customer review rating 5.0/5

Jim Solo - 05/12/2021 Confirmed reviews ALL

This is still the best Mercure I stay at. Not just only because of the wonderful building & rooms but also the helpful friendly staff, especially as I can't speak the local language!

Good Central Location

Customer review rating 4.0/5

Mike D. Business - 03/12/2021 Confirmed reviews ALL

Friendly staff, very accomodating on spite of the Codid restrictions.

Friendly feeling with a good location.

Customer review rating 4.5/5

Sunghyuk S. Business - 30/11/2021 Confirmed reviews ALL

Lovely staffs with kindness.

Customer review rating 3.5/5

Ivo Business - 29/11/2021 Confirmed reviews ALL

Good location but worse room cleanliness.

good stay

Customer review rating 4.5/5

Miroslav Business - 25/11/2021 Confirmed reviews ALL

reasonable experience, restaurant should offer more dishes that are light, not only those heavy ones

Best hotel in Ostrava

Customer review rating 4.0/5

Milan M. Business - 24/11/2021 Confirmed reviews ALL

It is always a pleasure staying at this hotel. Centrally located with amazing service.

Very nice stay

Customer review rating 5.0/5

Agnieszka Families - 20/11/2021 Confirmed reviews ALL

Great location, nice (even if too short) stay. I will come back for sure

Well located - but Covid rules not followed

Customer review rating 1.5/5

G. N. Business - 18/11/2021 Confirmed reviews ALL

In principle, I am fine with the hotel, but my last two stays had been very embarrassing. At the breakfast buffet, where wearing a mask had been a clear regulatory requirement by Czech authorities, the hotel staff did not take care in any means. Guests without masks at the buffet and on their way to the restaurant. Talking to the staff they said, what should we do? We can only advise them to wear a mask. What kind of lazy behavior. In my opinion there are two options: 1st step is to ask the guest to leave the restaurant; 2nd to call the police. This kind of laziness is what drives the incidences where we are now. All the other guests had been threatened by this behavior. I am travelling 4 days a week and stayed at other hotels in Kattowice and Krakow in the same week and the staff there was much more clear in their messages. So it should work also for this hotel. I hope they will take their responsibility and ensure a safe stay for all guests

Nice Stay

Customer review rating 4.5/5

Anonymous Business - 14/11/2021 Confirmed reviews ALL

Hotel is in a very good location in Ostrava. Breakfast and services were also very good. It was a very nice stay.

Excellent Hotel

TripAdvisor rating 5.0/5

erniew501 08/10/2021 TripAdvisor review

Normally stay in this hotel when visiting Ostrava as had no problems in the past.. Due to being a Le Club gold member Was given an upgrade to a premium room which was clean, BIG and comfortable. While the room overlooked a main road the soundproofing of the room was very good. The breakfast was excellent and a reasonable selection of products including baked beans for us Brits! Only complaint was that I did not like the brand of coffee used. Of course I will be staying here when I next visit Ostrava. Tip - Anyone arriving by train do not walk to the hotel as it's quite a distance. Either get a taxi or go by tram (tickets available from the tourist information office at the station)>

Very nice hotel in Ostrava, my first choise

TripAdvisor rating 5.0/5

sobek2021 Business - 09/08/2021 TripAdvisor review

This hotel is for me the best choice in Ostrava for reasonable price. Výborný hotel, skvělý poměř cena a výkon. Pokud mají volno, tak tam bydlím. Hotel je situován v klidné části Ostravy a zároveň je všude blízko.

Satisfaction

TripAdvisor rating 5.0/5

Navigator54726423490 Solo travel - 16/01/2020 TripAdvisor review

I was fully happy not just with my last visit. All previous stays of mine completely met my expectations. This hotel will be my first choice in the future again. Perfect location, more than good service 🙂👍

Dear Guest, We are delighted to know that the hotel as a whole was to your satisfaction and that we met your expectations as you kindly mentioned in your review. Hopefully we will have another opportunity to treat you as a guest over here again.The Mercure Ostrava Center team looks forward to welcoming you back. With kindest regards JIří Hnolík, General Manager

Quality stay

TripAdvisor rating 5.0/5

tg_NL_CAN Solo travel - 11/01/2020 TripAdvisor review

Very friendly and helpful staff. Price was unusually high but this was due to the 2020 World U20 Ice Hockey Championships so it was well justified. Close to the Trams so easy to move around the city. .

Dear Guest, We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I will with pleasure share your comments with my team. Looking forward to welcoming you soon back to the Mercure Ostrava center! My best regards, Jiří Hnolík, General Manager

Our most recent 20 reviews

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