Mercure Ostrava Center Hotel 4 stars

Customer review rating 4.6/5 4,306 reviews

ALLSAFE approved hotel

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Mercure Ostrava Center Hotel
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+ 10 Services

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Cash machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
  • Ski hire facilities
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 ostrava
czech republic

Tel: +420595606600

Fax: (+420)595606601

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :  HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS :49.839069, 18.287376

Our accommodation(s)

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

Accessible room
  • Max. number of persons: 1
  • Area: From 13 / 140 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Non contractual photo

WINESTONE

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,306 reviews

tripadvisor

TripAdvisor Rating 4.5/5

598 reviews

No go for business traveler

Customer review rating 1.5/5

Anonymous Business - 23/07/2021 Confirmed reviews ALL

Super small room, super small bathroom - hardly space to place an items; rooms not being cleaned up; majority of parking lots blocked by apple cars, people partying in the rooms; staff medium friendly; very limited choice for dinner -> not acceptable positive to mention: breakfast;

All good

Customer review rating 4.5/5

John Business - 22/07/2021 Confirmed reviews ALL

Great location, friendly staff, nice breakfast

Good hotel, air conditioning underpowered

Customer review rating 3.5/5

Anonymous Business - 29/06/2021 Confirmed reviews ALL

Nice staff, great hotel in good location. Sadly the air conditioning did not do much. The room was at 26c despite setting it to low. Breakfast very good.

Dear Sebastian, we very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. We hope you will visit us again! Sincerely, Mgr. Martina Filipcová Sales Coordinator

Comfortable hotel

Customer review rating 5.0/5

Frederic Business - 25/06/2021 Confirmed reviews ALL

Big rooms, delicious dinner and good breakfast. Paying upon arrival check-in therefore avoiding wasting time at morning check-out. Very friendly staff.

Great locarion

Customer review rating 3.5/5

Mike D. Business - 13/06/2021 Confirmed reviews ALL

Hotel was great, centrally located and at a good price. My only complaint was that during my stay my room was not cleaned or maintained.

Great location and service

Customer review rating 5.0/5

Betty H. Families - 13/06/2021 Confirmed reviews ALL

Very nice, cozy room with plenty of space. The service was helpful and professional. We enjoyed the breakfast and overall we were satisfied. I'll recommend it to families as well as business stay.

Dear Betty, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Lovely stay

Customer review rating 5.0/5

Anonymous Couples - 08/06/2021 Confirmed reviews ALL

Friendly and attentive staff. Room was clean, comfortable and spacious. On a busy street but the double windows blocked the noise well. Excellent breakfast with a good variety of food and drinks. Well situated location. Walked everywhere or used Liftago and Nextbike to get around easily. Thank you for a lovely stay.

Dear Kathleen Ann, we very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Martina Filipcová Sales Coordinator

Just below average

Customer review rating 2.0/5

Anonymous Business - 25/05/2021 Confirmed reviews ALL

Room: overall average, but with a very tiny TV with a very strange remote controller. Services: good and big dinner, the breakfast was not good: lack of juice foods with lot of fat. Payment: usually my company pay everything, but here I had to pay dinner, parking and city tax. A bit more flexibility would be good.

Good stay

Customer review rating 4.0/5

Anonymous Business - 21/05/2021 Confirmed reviews ALL

Very friendly staff. Nice rooms

Dear Gerhard, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Primary location next to the centre

Customer review rating 4.5/5

Panagiotis V. Business - 19/05/2021 Confirmed reviews ALL

The hotel met my expectations, the rooms are nice and specious. Very good breakfast

Dear Panagiotis, Thank you very much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, gerenal manager

Exccellent Stay for one night in Covid Period Thant you to Mercure and its team

Customer review rating 5.0/5

F. Business - 02/04/2021 Confirmed reviews ALL

Professionnel Welcome Confortable and clean room Good bed, nice bathroom. Excellent news that it coulb be possible to eat in the hotel restaurant during this covid period. And very satisfafied from the waitresse and quality and presentation of the plates. (It was just a pity to be obliged to leave at 9.00 PM... but that is Covid ) Also a good breakfast. It was the first time my life (57 ) that I spend a nicht in Ostrava, (Buisness trip by Vitkovice)and I appréciate. This is also the reason that i take time to answer to your questions (it is important to say same time that it is positiive, and not only writting when it is wrong..! ) Have a nice day Vincent F.

Dear Vincent, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Jiří Hnolík, general manager

Satisfaction

TripAdvisor rating 5.0/5

Navigator54726423490 Solo travel - 16/01/2020 TripAdvisor review

I was fully happy not just with my last visit. All previous stays of mine completely met my expectations. This hotel will be my first choice in the future again. Perfect location, more than good service 🙂👍

Dear Guest, We are delighted to know that the hotel as a whole was to your satisfaction and that we met your expectations as you kindly mentioned in your review. Hopefully we will have another opportunity to treat you as a guest over here again.The Mercure Ostrava Center team looks forward to welcoming you back. With kindest regards JIří Hnolík, General Manager

Quality stay

TripAdvisor rating 5.0/5

tg_NL_CAN Solo travel - 11/01/2020 TripAdvisor review

Very friendly and helpful staff. Price was unusually high but this was due to the 2020 World U20 Ice Hockey Championships so it was well justified. Close to the Trams so easy to move around the city. .

Dear Guest, We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I will with pleasure share your comments with my team. Looking forward to welcoming you soon back to the Mercure Ostrava center! My best regards, Jiří Hnolík, General Manager

Always a delight to be here!

TripAdvisor rating 5.0/5

519leob Business - 12/08/2019 TripAdvisor review

Mercure Ostrava is right in the center of the city, with easy access to good restaurants. The food in the hotel itself is excellent, breakfast is delicious. The rooms are big and airy, well and tended to. As I said in the title, it is always a delight to be there!

Dear Guest, Thank you for your recent stay at our hotel and for taking time to write us a lovely review! I will pass your kind comment to my team, I am sure they will appreciate it greatly. It would be a great pleasure to be able to look after you at our hotel again, so please let us know if you plan to come back. Once again thank you, and take care. Kindest regards Vladimir Sic, General Manager

Perfect stay!

TripAdvisor rating 5.0/5

mikefI3758JX Family - 22/07/2019 TripAdvisor review

We have been there 3 times already and our stay was as good as ever. Thanks again for the nice upgrade. The only thing I could suggest is to disallow smoking at the breakfast terrace and to opt for little better pillows. See you soon 😊

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Please contact me before your next visit, I would love to thank you personally for your kind words. Kindest regards, Vladimir Sic, General Manager

Stay in Ostrava

TripAdvisor rating 5.0/5

Marnie M Family - 06/07/2019 TripAdvisor review

Had a great stay. Clean and quiet with the greatest bed. Nice breakfast. Tight space for parking in the garage. Don’t miss the Italian restaurant across the street-ask for Carlo- best restaurant in the city!

Dear Guest, thank you very much for taking your time to share your impressions from your recent stay at our hotel. We are happy to see that you have had such an enjoyable experience and hope to have a chance to welcome you back in Mercure Ostrava again soon. Sincerely, Vladimir Sic, General Manager

Hotelwith big service

TripAdvisor rating 5.0/5

Jean J Family - 30/06/2019 TripAdvisor review

Rooms very good fitted the beds are very comfotable ,, very good service from the personeel very competent en always at your disposal at any time , buffet with large choice ! laundry service impeccable with delivery in a short time!

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Please contact me before your next visit, I would love to thank you personally for your kind words. Kindest regards, Vladimir Sic, General Manager

Breakfast has improved

TripAdvisor rating 4.0/5

EZILLY Business - 10/12/2018 TripAdvisor review

I am a regular guest in this hotel and it is positive to mention that the overall services is professional and good. I had only one but... Over the last years the the quality of the breakfast was reduced. It was good to see that this was improved. Now it is again on the level that you expect from such a hotel. I had a plezant stay. Thank you

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Ostrava. It is always a pleasure to receive such feedback. I will share your comments and remarks with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Vladimir Sic, General Manager

Sunday Intermezzo in Ostrava

TripAdvisor rating 5.0/5

Michal S Solo travel - 29/11/2018 TripAdvisor review

While travelling from Lodz in Poland to Bratislava in Slovakia I decided to make an one-night stop in the famous Moravian mining town of Ostrava. Travelling by train at night is half the fun, nothing to see outside, and this logistical combination allowed me to schedule the rides to be during daylight. The hotel is located centrally, quite far from the Ostrava main train station to walk. Better take the tram, especially if You carry luggage. The building is amazing, staircases, lobbies and corridors all with a classical feeling of the old Republic. Rooms are fitted in a modern style, with the Mercure touch, with enough light, enough space and seats. My vista was in the direction of the church, and the sound of bells was not coming through until I deliberately listened. Sound of traffic there was none. Well, Sunday evening a large portion of the local venues are closed, however there is several good cafes in the vicinity, maybe a 5 minutes walk. The bar and restaurant of the hotel are lit up, offering nice Moravian wines - I recommend the Sauvignon blanc from Sedlar. I tried it as the welcome drink and it made me smile. The staff is friendly, helps with navigation around town and it is possible to get an internet-purchased travel ticket printed. Overall I would like to return to Ostrava again, and I would not hesitate and stay at Mercure Ostrava Center.

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Please contact me before your next visit, I would love to thank you personally for your kind words. Kindest regards, Vladimir Sic, General Manager

Perfect experience.

TripAdvisor rating 5.0/5

Maps67580859392 Business - 19/11/2018 TripAdvisor review

As a platinum member an Excelent experience with everything. The best Accorhotel I`ve ever visited until now. People, service, privilege lounge, restaurant, breakfast. 120 % satisfaction. Very good hotel I can recommend.

Dear Guest, Thank you for taking time for write such a lovely review. It is a pleasure to read so many kind words. We appreciate your kind words about the all different departments at our hotel. With great pleasure, I will pass your comments to our team. It is people like you who motivate us to do our job even better. Thank you very much for staying with us and I hope to see you back in the future. Please get in touch if you plan to come back as I would like to personally thank you for so many kind words. Vladimir Sic, General Manager

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