Mercure Ostrava Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 715 reviews

Mercure Ostrava Center Hotel - Image 1
Mercure Ostrava Center Hotel - Image 2
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Description

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

Our accommodation(s)

Single Bed

Single room with 1 single bed

  • 1 pers. max
  • 13 / 139 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Courtyard View

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 OSTRAVA
Czech Republic

GPS:49.839069, 18.287376

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

WINESTONE

WINESTONE is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  715 reviews

Customer review rating 4.0/5

Jiri M. Business - Confirmed reviews ALL

All good - clean rooms, fast and easy check -in/check-out, very good breakfast offer, also bar on high level.

Dear Jiri, Thank you for taking the time to share your feedback. I’m glad to hear that you enjoyed a comfortable stay. Your kind words are truly motivating for our team. We look forward to welcoming you back to Ostrava in the future. With warmest regards, Markéta Nováková Deputy Manager

Customer review rating 5.0/5

Biskuit A. A. Business - Confirmed reviews ALL

The staffs at front desk at reception area are very helpful, friendly,patient and energetic. The hotel and rooms are very clean. I suggest If amenities are included in the room as people will be traveling and forgot or loose important things like tooth brush and paste together with their baggage

Dear Biskuit, Thank you very much for your wonderful feedback and perfect rating. I’m delighted to hear that our team at the front desk made such a positive impression and that you found the hotel and rooms clean and comfortable. Your thoughtful suggestion regarding amenities is greatly appreciated and will be carefully considered as we strive to enhance our guests’ experience. We very much look forward to welcoming you back on your next visit to Ostrava. With warmest regards, Markéta Nováková Deputy Manager

Customer review rating 5.0/5

Yaneris M. Couples - Confirmed reviews ALL

Considering that the city didn't seem so tourist friendly, this hotel was beyond expectations. Beautiful building, comfortable, great location and well kept facilities.

Dear Yaneris, Thank you sincerely for your beautiful words and for the perfect rating. I am especially pleased that we could exceed your expectations and offer you a welcoming and comfortable retreat during your time in Ostrava. Creating a place where our guests feel genuinely cared for is exactly what we strive for. It would be a true pleasure to welcome you back and show you even more of what our city – and our hotel – have to offer. With warmest regards, Markéta Nováková Deputy Manager

Customer review rating 5.0/5

Madan A. Business - Confirmed reviews ALL

Karolina was very efficient and customer centric. Great job!

Dear Madan, Thank you very much for your kind feedback. We’re pleased to hear that you felt well cared for during your stay and that the service made a positive impression. Your words are a wonderful encouragement for our team. With warmest regards, Markéta Nováková Deputy Manager

Customer review rating 5.0/5

Jean-francois A. D. B. Business - Confirmed reviews ALL

Sorry. I will use this place for the only element I was not satisfied : Why cannot you charge also the local tax with the required pre-payment... I had a second payment to make for 45 CZK (so two different exchange rates/commissions) within same month !!! You should charge it upfront as the rest of the charge !!

Dear Jean-Francois, Thank you very much for sharing your feedback. I sincerely apologize for the inconvenience regarding the local tax. In the Czech Republic this fee can only be collected on-site upon arrival as we are not entitled to charge it in advance. This ensures that it is only paid by guests who actually stay with us. We truly appreciate your understanding and we hope that this minor detail did not overshadow the comfort and enjoyment of your stay with us. With warmest regards, Markéta Nováková Deputy Manager

Other web-users rate our hotel

  • 309 reviews 8.3/10 Location
  • 408 reviews 8/10 Room
  • 321 reviews 9.4/10 Service
  • 13 reviews 4.1/10 WiFi
  • 286 reviews 9.1/10 Breakfast
  • 159 reviews 8.9/10 Food
  • 159 reviews 8.4/10 Cleanliness
  • 103 reviews 8.3/10 Amenities

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