Mercure Ostrava Center Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 818 reviews

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Mercure Ostrava Center Hotel - Image 1
Mercure Ostrava Center Hotel - Image 2
Mercure Ostrava Center Hotel - Image 3
Mercure Ostrava Center Hotel - Image 4
Ceskobratrska 18/1742, 702 00 OSTRAVA, Czech Republic

Description

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

Our accommodation(s)

Single Bed

Single room with 1 single bed

  • 1 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Courtyard View

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 OSTRAVA
Czech Republic

GPS:49.839069, 18.287376

Telephone
Fax +420 595 606 601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

WINESTONE

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  818 reviews

TripAdvisor Rating  4.5/5  616 reviews

Good stay

Customer review rating 5.0/5

Silver H. Business - Confirmed reviews ALL

Excellent service, magnificent breakfast and very clean and tidy!

Dear Mr. Silver, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and appreciated our excellent service, magnificent breakfast, and the cleanliness of our facilities. Your kind words motivate us to continue providing the best experience for all our guests. We look forward to welcoming you back on your next visit. Warm regards, Jiří Hnolík, general manager

Good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

All good, except for poor internet connection,

Dear Jacqueline, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the internet connection. We understand how important a stable connection is, and we are continually working to improve our infrastructure to minimize these technical problems. If you encounter any specific issues in the future, please don’t hesitate to reach out to our support team, and we’ll do our utmost to assist you promptly. Thank you for your understanding, and we appreciate your patience! Best regards, Jiří Hnolík, general manager

Good location, very friendly staff.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel is well located in the center of the city. Staff is very friendly. Room as expected.

Dear Johannes, Thank you for taking the time to share your feedback! We are thrilled to hear that you enjoyed our central location and found our staff to be friendly and helpful. It’s great to know that your room met your expectations as well. We strive to provide a comfortable and welcoming environment for all our guests, and your kind words motivate us to continue delivering excellent service. We hope to welcome you back soon! Jiří Hnolík, general manager

Unreasonable Deposit Policy & Payment Process

Customer review rating 0.5/5

Allam Business - Confirmed reviews ALL

I am extremely dissatisfied with my experience at this hotel. Upon check-in, I was charged a deposit that was significantly higher than the actual cost of my stay. Then, during check-out, I had to pay for the accommodation again, while being told I would need to wait 14 days for the deposit to be refunded. This practice is unacceptable and unlike anything I've experienced at other hotels. Essentially, I ended up paying more than twice the required amount upfront, which is highly inconvenient and unreasonable! I don't recommend this hotel to anyone!

Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the frustration and inconvenience you experienced at check-in and check-out due to our technical issues with the payment terminals. Please allow us to clarify our payment process. The preauthorization of your card for a deposit is a standard practice intended to secure your reservation and cover any incidental charges. Unfortunately, due to the technical difficulties we faced, this process was disrupted, leading to the deposit being charged and later needing to be refunded. Your experience does not reflect the standard of service we aspire to provide, and we are actively working to rectify these technical issues to ensure they do not happen in the future. We value your feedback as it helps us improve our services. We appreciate your understanding, and we hope you might reconsider your impression of our hotel should you choose to stay with us again in the future. Sincerely, Jiří Hnolík, general manager

Super

Customer review rating 5.0/5

Libor S. Business - Confirmed reviews ALL

Super

Dobrý den Libore, děkuji za Vaše nádherné hodnocení hotelu Mercure Ostrava, kterého si nesmírně vážím. Jsem rád, že jste si pobyt u nás užila a budu se těšit na Vaši příští návštěvu. Krásný den, Jiří Hnolík, ředitel hotelu

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Other web-users rate our hotel

  • 277 reviews 8.2/10 Location
  • 366 reviews 8.2/10 Room
  • 360 reviews 9.1/10 Service
  • 10 reviews 4.5/10 WiFi
  • 296 reviews 9.7/10 Breakfast
  • 129 reviews 9.1/10 Cleanliness
  • 71 reviews 4.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.