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Mercure Ostrava Center Hotel 4 stars

Customer review rating 4.6/5 4,220 reviews

ALLSAFE approved hotel

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Mercure Ostrava Center Hotel
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+ 21 Services

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Cash machine
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
  • Ski hire facilities
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 ostrava
czech republic

Tel: +420595606600

Fax: (+420)595606601

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :  HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS :49.839069, 18.287376

Our accommodation(s)

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

Accessible room
  • Max. number of persons: 1
  • Area: From 13 m² / 140 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Single Bed

Our restaurants and bars

WINESTONE

Type of cuisine: International

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,220 reviews

tripadvisor

TripAdvisor Rating 4.5/5

598 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Exccellent Stay for one night in Covid Period Thant you to Mercure and its team

Customer review rating 5.0/5

F. Business - 02/04/2021 Confirmed reviews ALL

Professionnel Welcome Confortable and clean room Good bed, nice bathroom. Excellent news that it coulb be possible to eat in the hotel restaurant during this covid period. And very satisfafied from the waitresse and quality and presentation of the plates. (It was just a pity to be obliged to leave at 9.00 PM... but that is Covid ) Also a good breakfast. It was the first time my life (57 ) that I spend a nicht in Ostrava, (Buisness trip by Vitkovice)and I appréciate. This is also the reason that i take time to answer to your questions (it is important to say same time that it is positiive, and not only writting when it is wrong..! ) Have a nice day Vincent F.

Dear Vincent, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Jiří Hnolík, general manager

Nice

Customer review rating 5.0/5

Anonymous Business - 15/03/2021 Confirmed reviews ALL

Very nice staff

Dobrý den Rito, děkuji za Váš čas věnovaný vyplnění dotazníku a za Vaši krásnou zpětnou vazbu. Jsem moc rád, že se Vám u nás líbilo a byla jste spokojená se službami hotelu i milým personálem. Budu se těšit na Vaši příští návštěvu. S pozdravem, Jiří Hnolík, ředitel hotelu

Good staff

Customer review rating 4.0/5

Anuprita M. Business - 14/03/2021 Confirmed reviews ALL

I had short stay. All the was very courteous and helpful. Especially Ms Dominica. She helped me with tickets and taxi.

Dear Anuprita, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Z Park innu az do Mercury

Customer review rating 4.5/5

Karel K. Business - 10/03/2021 Confirmed reviews ALL

Prijemny personal, cisty pokoj, dobra lokalita, vyborna snidane

Dobrý den Karle, děkuji za Váš čas věnovaný vyplnění dotazníku a za Vaši hezkou zpětnou vazbu, které si nesmírně vážím, a která nám pomáhá ke zlepšení kvality poskytovaných služeb. Budeme rádi, když Ostravu opět brzy navštívíte a budeme Vás moci opět přivítat. S pozdravem, Jiří Hnolík, ředitel hotelu
Customer review rating 1.5/5

N. Business - 23/02/2021 Confirmed reviews ALL

Stated at check-in that I want to cancel the Expedia booking and put it on my own. I am said that I will see that later (at check out). At check out, I am said that it must be done at check-in ...

Great stay

Customer review rating 5.0/5

Sebastian Business - 23/01/2021 Confirmed reviews ALL

Great stay, nice hotel, very friendly and professional staff, hotel in old style, good breakfast, good location, hotel parking available, I was very happy with the stay

Dear Sebastian, Thank you for your amazing feedback! We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Fantastic Stay!

Customer review rating 5.0/5

Modou L. B. Business - 12/01/2021 Confirmed reviews ALL

Everything about my stay at the hotel was great, fantastic staff, kind and very beautiful people. Thanks for great service!

Dear Modou Lamin B., thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Pěkné, klidné, a na úrovni.

Customer review rating 4.5/5

Miroslav Business - 24/12/2020 Confirmed reviews ALL

During my frequent stay at Hotel Mercure I noticed the improvements of the hotel services. Now I am satisfied with all of yours services. I have hardly anything to mention than the hotel level is being upgraded. Wishing a success in the next year 2012!

Dear Miroslav, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Last stay 2020

Customer review rating 4.5/5

Siegfried Solo - 20/12/2020 Confirmed reviews ALL

I have enjoyed the hospitality of the hotel.

Dear Siegfried, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your another visit next year. Kind regards, Jiří Hnolík, general manager

Great stay

Customer review rating 4.5/5

Roberto Business - 20/12/2020 Confirmed reviews ALL

Available and beautiful staff, from reception to the restaurant. The location is perfect to reach the center of city or the shopping mall.

Dear Roberto, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Good stay

Customer review rating 3.5/5

Hjalti H. Business - 18/12/2020 Confirmed reviews ALL

I talked to the reception a few times (5-6) times at least during my stay as I was smelling cigarette smell coming from the vent inside my bathroom. The cleaning lady came to my room and verified that there was smoking smell coming from the vent above the shower. This happend on many evenings throughout my stay of 32 nights and I reported to the reception over and over but they told me they couldn´t do anything because of Covid 19. I came up with a few ideas how they could tackle this but nothing happend. Someone smoking is an absolute violation of law to smoke inside the hotel and should be treated as such. No one from the management has contacted me, asked me questions or anything. 1 star rating for following up on such a important matter. I´m coming back to the hotel on 3.Jan 2021 and I expect this to be dealt with at that time. I´m also curious if someone will read this what I am writing ? If you read this please comfirm that you have read this and you will look into this matter to me on an email: hj… Thank you, Regards, Hjalti H.

Excellent experience

Customer review rating 5.0/5

Jiri Solo - 09/12/2020 Confirmed reviews ALL

Great location, very friendly and helpful staff, excellent breakfast, comfortable a bed. I recommend to order the dinner in the hotel restaurant - a really gourmet experience.

Dear Jiří, Thank you very much for taking your time and giving us so beautiful review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Dobrá lokalita

Customer review rating 5.0/5

Viktor Business - 11/10/2020 Confirmed reviews ALL

Satisfaction with my stay as usual. Excellent attitude at reception no matter of covid limits. See you next time

Dear Viktor, Thank you very much for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Ondřej

Customer review rating 5.0/5

Ondřej Business - 08/10/2020 Confirmed reviews ALL

Very pleasant hotel staff and kind atmosphere

Dobrý den Ondřeji, dovolte mi velmi poděkovat za Vaši pozitivní recenzi, které si nesmírně vážíme. Jsme velmi rádi, že jste si pobyt u nás užil a byl jste spokojený s našim personálem. Věřte, že každá takováto recenze je motivací pro naše zaměstnance a pro nás poskytovat jen ty nejkvalitnější služby! Doufám, že Ostravu opět brzy navštívíte a budeme Vás v hotelu moci opět přivítat. S pozdravem, Jiří Hnolík, ředitel hotelu

NATO Days

Customer review rating 4.5/5

Joel Business - 27/09/2020 Confirmed reviews ALL

Always dependable staying at the Mercure Ostrava.

Dear Joel, Thank you so much for taking your time and giving us nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Adequate stay

Customer review rating 2.5/5

Theresa W. Business - 22/09/2020 Confirmed reviews ALL

Our group stays at this property every year, and this year we noticed the standards of service were not quite what they have been in the past.

Dear Theresa, thank you very much for taking your time and giving us your review. I am sorry to hear that the quality of our sevice didn't meet your expectation. Our team try to do the best in this covid crisis, but we are limited with hygienic restriction due to covid 19. I believe you will enjoy your next stay and you will be satisfied again. Kind regards, Jiří Hnolík, general manager

Excellent experience

Customer review rating 5.0/5

Jana Business - 20/09/2020 Confirmed reviews ALL

Great level of service at the reception, helpful staff. The hotel has a good location in downtown Ostrava, so it is very convenient - walking distance to pretty much everyone/access to public transport nearby. The room was clean and elegant.

Dobrý den Jano, dovolte mi velmi poděkovat za Vaši pozitivní recenzi, které si nesmírně vážím. Jsem rád, že jste si pobyt u nás užila a hotel se Vám líbil. Věřte, že každá takováto recenze je motivací pro naše zaměstnance a pro nás poskytovat jen ty nejkvalitnější služby! Doufám, že Ostravu opět brzy navštívíte a budeme Vás v hotelu moci opět přivítat. S pozdravem, Jiří Hnolík, ředitel hotelu

Perfect location and great view from the room

Customer review rating 4.5/5

Anastasiya Business - 13/09/2020 Confirmed reviews ALL

Thank you so much for your accommodation, it was great to stay in the city center and with a brilliant view from my room. Only one thing was not good, is that I was at the hotel 4 days, 3 nights, and nobody cleaned my room, which was not well

Dear Anastasiya, Thank you so much for taking your time and giving us nice review. We really appreciate it. We are glad that you enjoyed your stay with us! Due to covid19 we do not clean rooms every day, cleaning service is only for your request. Next time contact reception and we arrange clean your room. Kind regards, Jiří Hnolík, general manager

Good location, nice staff and a really good breakfast.

Customer review rating 4.5/5

Mikael S. Business - 11/09/2020 Confirmed reviews ALL

It is a hotel with friendly staff, good location - near the city center and a really good breakfast. The wine bar they have is also nice.

Dear Mikael, Thank you so much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Great location, fantastic staff, great hotel

Customer review rating 4.5/5

Barry Families - 10/09/2020 Confirmed reviews ALL

stayed for a week, really good service, lovely hotel bright airy clean and in a great location in Ostrava

Dear Finbar, Thank you very much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

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