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Mercure Ostrava Center Hotel 4 stars

TripAdvisor rating 4.5/5 592 reviews
Mercure Ostrava Center Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf
  • Other sports activities
  • Ski hire facilities
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00
ostrava
czech republic

Tel: +420595606600

Fax: (+420)595606601

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   479 HUSUV SAD

  • By plane

    LEOS JANACAK APT At 25km / 15.54 miles

  • By train

    OSTRAVA HL NAD At 2km / 1.24 miles

GPS :49.839069, 18.287376

Our accommodations

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior or Privilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

Single room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with Double bed

  • Max. number of persons: 2
  • Area: From 0m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Superior Room with 1 double bed and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Superior Room with 2 single beds and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with double bed and fold-out sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 127 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 88 people

Find out more

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,852 reviews

tripadvisor

TripAdvisor Rating 4.5/5

592 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very pleasent and comfortable.

Customer review rating 4.6/5

Leon B. Friends - 21/01/2020 Confirmed reviews ALL

My first time to Ostrava and was very impressed with the excellent customer service of the hotel,the room although on the small side was very comfortable and tidy,in a good location and only a 10 minute walk away to the main shopping area.

Great accomodation

Customer review rating 4.6/5

Marek Solo - 18/01/2020 Confirmed reviews ALL

Im visiting this Hotel quite frequently in last months. I have to admit, there was improvement at breakfast section. Generally, everything was ok, staffs are very friendly and helpful, therefore, I do not want to blame any minor issues on hotel during my stay, since I could have resolved these with reception.

Very helpful and friendly staff.

Customer review rating 4.6/5

John Business - 17/01/2020 Confirmed reviews ALL

The Mercure Ostrava is like a second home for me as I stay there most weeks in the year, always friendly and helpful staff.

Satisfaction

TripAdvisor rating 4.5/5

Navigator54726423490 Solo travel - 16/01/2020 TripAdvisor review

I was fully happy not just with my last visit. All previous stays of mine completely met my expectations. This hotel will be my first choice in the future again. Perfect location, more than good service 🙂👍

Mr T.

Customer review rating 4.6/5

T. Business - 13/01/2020 Confirmed reviews ALL

overall I am satisfied with my stay. Pleased with location of the hotel and food quality at the resturant

Dear Farid, thank you for a great rating! We are so pleased to see that you enjoyed your stay with us! Kind regards, Jiří Hnolík, general manager,

The best in Ostrava

Customer review rating 4.6/5

Milan M. Business - 11/01/2020 Confirmed reviews ALL

Staying at the Mercure Ostrava Center is always the highlight of my trips to the region. The staff at the hotel is absolutely outstanding and goes well beyond their regular duties.

Dobrý den Milane, děkuji za Vaše krásné hodnocení hotelu Mercure Ostrava, kterého si nesmírně vážím. Jsem potěšen, že náš hotel považujete za nejlepší v tomto regionu. Věřte, že každá takováto recenze je motivací pro naše zaměstnance a pro nás poskytovat jen ty nejkvalitnější služby! Doufám, že Ostravu opět brzy navštívíte a budeme Vás v hotelu moci opět přivítat. Pěkný den, Jiří Hnolík, ředitel hotelu

Quality stay

TripAdvisor rating 4.5/5

tg_NL_CAN Solo travel - 11/01/2020 TripAdvisor review

Very friendly and helpful staff. Price was unusually high but this was due to the 2020 World U20 Ice Hockey Championships so it was well justified. Close to the Trams so easy to move around the city. .

Nice fresh hotel with a great breakfast in a good location.

Customer review rating 4.6/5

Heather Families - 08/01/2020 Confirmed reviews ALL

Staff were friendly and knowledgeable. Hotel was clean. We all really enjoyed the breakfast - excellent. Two areas for improvement - shower didn't drain well and overflowed (slightly). Room was a bit cool; an extra blanket or cover would have been helpful

Dear Heather Heather, thank you so much for your lovely review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We are glad that you enjoyed your stay with us! We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager
Customer review rating 4.6/5

Anthony K. Families - 08/01/2020 Confirmed reviews ALL

Wonderful room and reception desk. Hotel close to the city center and bus station. We were not as impressed with the Christmas Dinner choices.

Dear Anthony, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

2 rooms x 4 days in Ostrava at Mercure Hotel

Customer review rating 4.6/5

Russ K. Families - 06/01/2020 Confirmed reviews ALL

1). Staff was GREAT, very friendly and helpful; 2). Rooms & cleanliness w/ nice and clean - just what we were hoping 3). Suggestion: Bar/restaurant should have some causal, less fancy entree options, e.g., burgers, upscale tavern food.

Dear Russell, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Excellent

Customer review rating 4.6/5

Keri Families - 04/01/2020 Confirmed reviews ALL

Customer service was excellent.

Dear Keri, thank you for your fantastic review! We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day, Jiří Hnolík, general manager

Enjoyed the stay

Customer review rating 4.6/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

Loved the space in the hotel and room. The location was also convenient.

Dear Christopher, Thank you very much for taking your time and giving us so nice review. We really appreciate it. We are so pleased to see that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

Wonderful

Customer review rating 4.6/5

Greg Families - 03/01/2020 Confirmed reviews ALL

The hotel staff was great to work with and very friendly throughout our stay.

Dear Greg, thank you very much for your fantastic review! We really appreciate it! We are glad that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day. Jiří Hnolík, general manager

Perfect

Customer review rating 4.6/5

Ray Couples - 29/12/2019 Confirmed reviews ALL

Perfect

Very nice.

Customer review rating 4.6/5

Anonymous Business - 23/12/2019 Confirmed reviews ALL

Very nice and pleasant. It would be nice if the hotel would have a pool and if there was a larger variety of vegetarian meals in the lounge.

Perfect and comfortable

Customer review rating 4.6/5

Mark L. Business - 20/12/2019 Confirmed reviews ALL

Nice room overlooking the park across the street on high floor which is what I prefer. Staff was very nice. Breakfast was great.

Customer review rating 4.6/5

Eric Business - 20/12/2019 Confirmed reviews ALL

Nice hotel, nice room, nice breakfast

Nice Hotel

Customer review rating 4.6/5

Juha Business - 16/12/2019 Confirmed reviews ALL

It is nice hotel in Ostrava. Good location, nice staff and good breakfast

Mercury hotel stay was a good experience.

Customer review rating 4.6/5

Philip M. Business - 16/12/2019 Confirmed reviews ALL

Experience was good, hotel was clean , close to things to do in the city. I could have used new towels each day as I followed the instructions on how to get them but never did, the staff was easy to work with and very friendly.

Confortable stay

Customer review rating 4.6/5

Felix Business - 16/12/2019 Confirmed reviews ALL

The room was nice however was a bit far from the entrance at a hidden área. I asked for a unique bed and found was a twin bed one I have always problems with the pillows are either quite high or very small

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