Mercure Ostrava Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 897 reviews

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Mercure Ostrava Center Hotel - Image 1
Mercure Ostrava Center Hotel - Image 2
Mercure Ostrava Center Hotel - Image 3
Mercure Ostrava Center Hotel - Image 4
Ceskobratrska 18/1742, 702 00 OSTRAVA, Czech Republic

Description

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

Our accommodation(s)

Book this hotel
Room 1

Single Bed

Single room with 1 single bed

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 14'/36 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 1 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Courtyard View
See availabilities

Room

Privilege Superior Room with 1 double bed and fold-out sofa

Photo out of - Privilege Superior Room with 1 double bed and fold-out sofa

Individual air conditioning, 32" LCD TV screen,  high speed free Wi-Fi, safe, Nespresso machine, mini-bar and bathroom with shower or bathtub. 24/7 access to Privilege Lounge - FREE drinks and snacks, equipped with PC.

  • Views:

    Courtyard View or Park view

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 17'/43 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room

Standard room with 2 single beds

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 14'/36 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room

Privilege Superior Room with 2 single beds and fold-out sofa

Photo out of - Privilege Superior Room with 2 single beds and fold-out sofa

Individual air conditioning, 32" LCD TV screen, high speed free WiFi, safe, Nespresso machine, mini-bar and bathroom with shower or bathtub. 24/7 access to Privilege Lounge - FREE drinks and snacks, equipped with PC.

  • Views:

    Courtyard View or Park view

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 17'/43 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Two-room apartment, individual air conditioning, 32" LCD TV screen, high speed free Wi-Fi, safe, Nespresso machine, mini-bar and bathroom with shower or bathtub. 24/7 access to Privilege Lounge - FREE drinks and snacks, equipped with PC.

  • Views:

    Courtyard View or Park view

Max. number of persons
4
Area
From 37 m² / 398 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • Web TVAdditional charge
  • 17'/43 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 OSTRAVA
Czech Republic

GPS:49.839069, 18.287376

Telephone
Fax +420 595 606 601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 139 rooms
  • 3 rooms for people with reduced mobility
  • 22 family rooms
  • 6 connecting rooms
  • 139 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Polish

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center

Well-being

Fitness

  • On site
  • Sauna room
  • On site
  • Enclosed outdoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3.1 m / 2.5 ft

  • Parking pricing: 15.54 € 380 CZK Per day
  • Parking for a month
  • Parking for a week

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

WINESTONE

Photo out of - WINESTONE

WINESTONE is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Cooking style
International
Chef name
Tomas Lalik
Capacity
50
Accessibility
Accessible service
702 00 Ostrava, Czech Republic
Telephone +420 595 606 634

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

WINESTONE is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

WINESTONE is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  897 reviews

Customer review rating 5.0/5

Taewoong S. Business - Confirmed reviews ALL

Dear Taewoong, Thank you very much for such a thoughtful review. It is especially rewarding to know that your loyalty was genuinely recognised and that you felt valued throughout your stay, even during a particularly busy period. Your words mean a great deal to our team. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Marek P. Friends - Confirmed reviews ALL

Dear Marek, Thank you for your wonderful feedback. I am delighted that your stay came together so perfectly from start to finish. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.5/5

Josef C. Business - Confirmed reviews ALL

Dear Josef, Thank you for your enthusiastic review. I am delighted that your stay was such an enjoyable one and that you had the chance to make the most of the hotel’s facilities. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.5/5

Edwin U. Couples - Confirmed reviews ALL

Dear Edwin, Thank you for your kind feedback. I am pleased to know that your stay was comfortable and left you with a positive impression of the hotel. With warmest regards, Petr Frýdl General Manager

Customer review rating 2.5/5

Rudolf L. Business - Confirmed reviews ALL

Dear Rudolf, Thank you for sharing your feedback. I am sorry that the room amenities did not meet your expectations; in line with our efforts to reduce unnecessary waste and follow a more sustainable approach, we no longer place every possible amenity in the room as standard. However, items such as body lotion, cotton swabs or an emery board are available upon request at reception, and I regret if this was not made clear during your stay. With warmest regards, Petr Frýdl General Manager

Dear Taewoong, Thank you very much for such a thoughtful review. It is especially rewarding to know that your loyalty was genuinely recognised and that you felt valued throughout your stay, even during a particularly busy period. Your words mean a great deal to our team. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Marek P. Friends - Confirmed reviews ALL

Everything was perfect, thank you.

Dear Marek, Thank you for your wonderful feedback. I am delighted that your stay came together so perfectly from start to finish. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.5/5

Josef C. Business - Confirmed reviews ALL

very good accomo, superb breakfest, beautiful sauna, thx

Dear Josef, Thank you for your enthusiastic review. I am delighted that your stay was such an enjoyable one and that you had the chance to make the most of the hotel’s facilities. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.5/5

Edwin U. Couples - Confirmed reviews ALL

Good hotel and was a pleasant stay.

Dear Edwin, Thank you for your kind feedback. I am pleased to know that your stay was comfortable and left you with a positive impression of the hotel. With warmest regards, Petr Frýdl General Manager

Customer review rating 2.5/5

Rudolf L. Business - Confirmed reviews ALL

If cheapest room costs like 200 eur, they should provide at least basic amenities, like body cream, cotton swabs, emery board...

Dear Rudolf, Thank you for sharing your feedback. I am sorry that the room amenities did not meet your expectations; in line with our efforts to reduce unnecessary waste and follow a more sustainable approach, we no longer place every possible amenity in the room as standard. However, items such as body lotion, cotton swabs or an emery board are available upon request at reception, and I regret if this was not made clear during your stay. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.5/5

Philip S. Couples - Confirmed reviews ALL

The hotel is centrally located for many of the city attractions (including the Vitkovice steel works) and the staff were extremely friendly and professional. The room was comfortable and the buffet breakfast was excellent.

Dear Philip, Thank you very much for your generous feedback. I am delighted that your stay was such an enjoyable one and, in particular, that the warmth and professionalism of our team helped make your time in Ostrava feel so effortless. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.5/5

Mariana C. D. B. Families - Confirmed reviews ALL

The hotel is located in the city center, close to public transport; it is clean, the breakfast is very good and varied, and the staff is friendly.

Dear Mariana, Thank you very much for your kind feedback. I am pleased to know that your stay felt comfortable and that the overall experience came together so well, from the atmosphere of the hotel to the care provided by our team. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Antanas V. Couples - Confirmed reviews ALL

I travel a lot, so I can say that the staff—both at reception and in the restaurant—were very professional and helpful; they were probably the best I’ve encountered in the Accor hotel chain in recent years.

Dear Antanas, Thank you for such a generous recognition of our team. Knowing that, as a frequent traveller, you found the professionalism and genuine helpfulness of our colleagues to stand out within your recent Accor experiences is especially meaningful to us, and I will be very pleased to share your words with the team. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Paulo M. Couples - Confirmed reviews ALL

Competent, friendly staff, ensuring a very pleasant stay. Comfortable room. Exceptional location.

Dear Paulo, Thank you very much for your excellent review. It is a pleasure to know that the warmth and professionalism of our team helped make your stay so enjoyable and comfortable. Your kind words are greatly appreciated and will be shared with the team. With warmest regards, Petr Frýdl General Manager

Customer review rating 3.0/5

Petr N. Business - Confirmed reviews ALL

Stay was good except for one issue. I was looking forward to go to sauna and already at 21:20 it was room temperature in sauna. Even though it clearly says sauna was until 22:00 and this was also confirmed during check in at reception reality was different. This means sauna was turned off long time before 21:00. Not good and misleading.

Dear Petr, Thank you for bringing this to my attention. Our sauna is available from 08:00 until 22:00, but as it is not heated continuously, we kindly ask guests to inform reception in advance so that it can be prepared; I regret that this procedure was evidently not communicated clearly enough during your stay. We will review this with our reception team to ensure guests receive complete and consistent information. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Klara M. Business - Confirmed reviews ALL

I had a great stay in Mercure Ostrava hotel. Originally I received a room in the ground -1 which I didn't like due to the fact that I always sleep with opened windows. I asked the reception staff If there is any possibility to have a room in some higher floors and I got another room which was super comfortable and I was able to sleep with opened windows. As well the breakfasts are delicious :)

Dear Klara, Thank you for such a generous review. I am especially pleased that our reception team was able to respond to your preference so smoothly and help make your stay genuinely comfortable. It is wonderful to know that the overall experience, including breakfast, left you with such a positive impression. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Roger A. Families - Confirmed reviews ALL

Great hotel, stayed here a lot for work in the past, but is also good for a family stay. Privilege lounge is a great bonus.

Dear Roger, Thank you for your continued trust in our hotel and for such generous feedback. It means a great deal to know that Mercure Ostrava Center has served you equally well across different kinds of stays, and that the Privilege Lounge adds something special to the experience. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.5/5

Ivan M. Families - Confirmed reviews ALL

big room, great breakfast, lounge on top (and that in Europe). It could not get better.

Dear Ivan, Thank you very much for your wonderful feedback. It is a real pleasure to know that your whole family enjoyed the stay and that the comfort and added touches made the experience feel especially complete. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Angie D. Friends - Confirmed reviews ALL

This hotel was perfectly located for a concert we attended. The staff were helpful and friendly. Rooms perfect and breakfast very good.

Dear Angie, Thank you very much for your wonderful review. I am delighted that our location and the overall comfort of your stay complemented your visit so well and helped make your concert trip all the more enjoyable. With warmest regards, Petr Frýdl General Manager

Customer review rating 2.0/5

David G. Business - Confirmed reviews ALL

11 nights stayed, only 4 times was my room fully completed by house keeping, sometimes the bed was made,mostly it wasn't, sometimes my bathroom was not cleaned and only one towel left, sometimes no towels and room not cleaned. Asked for my mini bar/ fridge to be serviced because it wasn't working,but never happened, holes in the net curtains

Dear David, Thank you for taking the time to share your experience. I truly regret that the consistency of our housekeeping and the unresolved minibar issue fell so far below the standard you should have received, particularly during an extended stay. We are carefully reviewing your feedback with the team. Should you be willing to give us a second chance in the future, I would be pleased to personally offer you a complimentary upgrade to our highest room category, free of charge, as a gesture of goodwill. With warmest regards, Petr Frýdl General Manager

Customer review rating 3.0/5

Ian S. Business - Confirmed reviews ALL

Got to start with the house keeping and how bad of a service this is, just stayed for 15 nights and almost everyday it was shocking. From leaving no towels and also trying to leave the wet used towels that were left on the floor for them to change. Bed is really hard Reception staff mostly miserable Breakfast was really good with lots of choices.

Dear Ian, Thank you for taking the time to share such candid feedback after your extended stay. I am genuinely sorry that the consistency of our housekeeping fell so far below the standard you should have experienced, and I am equally concerned by your impression of the reception team. We are reviewing both points carefully with the respective teams, as a 15-night stay should feel reliably comfortable and well cared for throughout. With warmest regards, Petr Frýdl General Manager

Customer review rating 2.5/5

Robert J. E. Business - Confirmed reviews ALL

Hotel was well situated rooms were very spacious and breakfast nice but the house keeping was very poor.

Dear Robert, Thank you for sharing your feedback with us. I am pleased that you appreciated the location, space of the room and breakfast, but I truly regret that the housekeeping service did not meet the standard you should expect from us. Your comment is being taken seriously and reviewed with the team, as consistent room care is a fundamental part of a comfortable stay. With warmest regards, Petr Frýdl General Manager

Customer review rating 5.0/5

Dimitrije R. Business - Confirmed reviews ALL

Our stay at the Mercure Ostrava Center Hotel was absolutely excellent. The location is perfect for exploring the city center and is within easy walking distance of local attractions and restaurants. The rooms are modern, quiet, very clean, and the beds are incredibly comfortable. A huge highlight was the exceptional staff, who were friendly, professional, and highly attentive throughout our visit. I am very impressed by the customer service provided by Ondra and the rest of the staff. The breakfast buffet offered a fantastic selection of fresh food. We also appreciated the convenient on-site parking and the relaxing sauna area. Highly recommended for anyone visiting Ostrava!

Dear Dimitrije, Thank you for such a generous and thoughtful review. I am especially pleased by your kind words about Ondra and the team, as genuine attentiveness is one of the qualities we value most in the experience we create for our guests. Your recommendation is a wonderful recognition for all of us and is sincerely appreciated. With warmest regards, Petr Frýdl General Manager

Customer review rating 4.5/5

Lucie M. Families - Confirmed reviews ALL

Great experience, already our second time❤️ The suite did not have much options

Dear Lucie, Thank you for choosing to stay with us again. It is a pleasure to know that your second visit was comfortable and enjoyable, and we also appreciate your helpful observation. With warmest regards, Petr Frýdl General Manager

Customer review rating 0.5/5

Alper C. Business - Confirmed reviews ALL

Breakfast not so good it can be improved by another egg option and 009 room is not good for tv is so small sometimes working sometimes not working and minibar its not cold well because we cant use it as a refrigerator also gym is not enough for 1 monthly stay it requires lat pulldown machine , row machine and chest fly machine

Dear Alper, Thank you for sharing your perspective following such an extended stay. I regret that the television reliability, breakfast selection, and fitness facilities did not fully meet your expectations; your observations are particularly valuable as we prepare for the hotel’s planned refurbishment and consider how we can better accommodate guests staying with us for longer periods. I would only like to clarify that the minibar is intended to keep beverages lightly chilled rather than function as a refrigerator. We nevertheless appreciate the time you spent with us and the insight your longer stay has provided. With warmest regards, Petr Frýdl General Manager

Other web-users rate our hotel

  • 347 reviews 8.4/10 Location
  • 468 reviews 7.7/10 Room
  • 378 reviews 8.9/10 Service
  • 11 reviews 3.3/10 WiFi
  • 319 reviews 8.9/10 Breakfast
  • 188 reviews 8.3/10 Cleanliness
  • 43 reviews 9/10 Wellness Area

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