The stay itself was generally pleasant. The room was comfortable, although it lacked a proper wardrobe or sufficient storage space for clothes and personal belongings. Breakfast and the restaurant were both very good, and we were satisfied with that part of the stay. Unfortunately, the front desk experience was a major disappointment and significantly affected my overall impression of the hotel. I booked the stay directly through the ibis Styles / Accor booking system, not through a third-party website, so I expected my reservation and payments to be properly recorded in the hotel’s own system. At check-in, the front desk confirmed that part of the stay had already been paid correctly. However, at check-out, I was asked to pay the same amount again. When I tried to show the receptionist my payment confirmation, she insisted that she had everything in the system instead of actually checking where the discrepancy came from. What I found most unacceptable was that I was effectively left to calculate and reconcile the amounts myself. I spent around 20 minutes standing at the front desk, going through the individual charges and payments in order to identify the problem. This should not be the guest’s responsibility. The front desk should have the account checked and prepared before check-out and should be able to clearly explain what has already been paid, what remains due, and why. If I had not been able to analyze the figures myself, I honestly do not know how long the check-out would have taken or whether the correct amount would have been established at all. Instead of actively resolving the issue, the attitude made me feel as though I was expected to solve the hotel’s billing problem myself. Even the final invoice was not correctly structured. Dinner charges were included under room-related items, while the city tax was included in the amount for dinner. The receptionist also suggested that one dinner had not been reported, even though I identified myself properly at every dinner. I was also disappointed by the communication regarding extending the stay by two additional nights. I asked before the stay and was told the hotel was fully booked. I asked again on the day of check-out and was again told that no rooms were available, while at the same time Booking.com was showing two rooms available. After the experience at check-out, I no longer wanted to argue about it. This is particularly unfortunate because the accommodation, breakfast and restaurant were all good. The front desk was clearly the weakest part of the hotel and significantly reduced my overall rating. I sent a detailed email to the hotel on 31 August 2026 explaining these issues and asking for their response. As of today, I have not received any reply. That lack of response only reinforces the disappointing impression of how guest concerns are handled.

Well located, refurbished old hotel with nice, clean & cozy rooms. Dinner buffet and brakfast with many choices.

Very nice stay. Hotel staff was very professional and friendly. Room was very nice, modern, spacious and clean. Bed was very comfortable. Smart TV was bonus. We also enjoyed sauna and indoor pool. Breakfast was very good and tasty. Lot to choose from. This stay exceeded my expectations and I would definitely come back.

Very nice staff, renovated hotel, nice food, clean, we received a complementary room upgrade, very good value for the price.

It was the 3rd times I was here, and always was everything workings.

Visiting the town in December I went for the holiday markets and for a concert. I arrived by car, the weather and roads were fine, parking right at the hotel. After checking in and relaxing for a while I went for a walk to the town, which takes like 15 minutes. The main square is decorated, trees lit up nicely. There are 4 stalls with Christmassy beverages, snacks and food. Went for dinner to a small sushi-place and returned to the hotel later in the evening. It was not freezing outside, the room was well heated, not too hot, not too cold. Highlight of the stay was the cake one day at the hotel breakfast - forest berry cake with vanilla cream. I also liked the fact there is now the egg option 'sunny side up' instead of only scrambled. That is it, after two days I went home.

It was perfect as first time

Nice and friendly hotel staff.

V tomto hotelu jsem již po několikáté a vždy se tam ráda vracím. Je tam vyžití jak venkovní tak i vnitřní vyžití při chladném počasí. Jídla jsou vždy krásně nachystaná a personál vždy milý a vstřícný. Těším se na další pobyt.

Pěkné prostředí, poloha hotelu, dobrá kuchyně,obsluha velmi dobrá.

ochotný personál

Leta jezdím 4x do roka, mám ráda destinaci i vás. Jsem nemile překvapena různými cenami pokoje superior. V dubnu 18.4.-21.4.2025 3noci pokoj superior s polopenzí cena byla 12 820,-Kč vč. procedur. Další pobyt pokoj superior s polopenzí 29.6.-3.7.2025 jsem si rezervovala v březnu mailem za 18.850,--na 5 nocí vč. procedur. Během pobytu jsem se ptala recepce na konečnou cenu za pobyt, když si prodloužím o jednu noc. Cena je 27.000,--Kč. Tak jsem prodloužení ihned zrušila a chtěla jsem vědět cenu za pokoj za jednu noc. Bylo mě sděleno, že každý den je to jinak, cena je asi 3 770,--Kč. Na stánkách má hotel uvedenou cenu od 1 900,-za noc. Po upozornění že je to klamavá reklama, klamání klienta, byly stránky opraveny na cenu od 2 500,--Kč. Za celý pobyt nebylo převlečeno ložní prádlo (při teplotách 35 stupňů), WC papír a výměnu ručníků jsme řešily na chodbě s pokojskou. Při odjezdu jsem to sdělila recepci, bylo mě řečeno, že se převléká jednou za týden. Odpověděla jsem, že ještě stále platí převlékat každé 3 dny, nebo podle udělených hvězdiček hotelu (máte 3) .Pracovala jsem u Interhotelu Brno a Krkonoše ve funkci vedoucí recepce leta a nechápu . Recepce je pilířem hotelu, musí informovat klienta o veškerém dění a přesně. Mám objednaný další pobyt na 24.10.-28.10.2025 potvrzený mailem recepce za 12 636,--Kč a druhý den mailem mi přišel další potvrzený pobyt od manažera hotelu za 13 500,--Kč. Zmatek Nerozumím, nedopočítám se. Je to semeniště pro finanční a hospodářskou kontrolu. Nestěžuji si, odpovídám jen na váš dotaz, jak jsem spokojena. S pozdravy Dagmar Šípková

Byli jsme velmi spokojeni, doporučuji všem výletníkům.