Mercure Cieszyn 3 stars

Customer review rating (ALL Rating) 4.3/5 450 reviews

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Description

Hotel extras

  • Free WIFI

  • Breakfast served 6:30-10:00 (weekends 7:00-11:00)

  • Modern Restaurant "Kuchnia bez granic"

  • Garden with barbecue area

  • Spacious meeting and banquet rooms

Our accommodation(s)

Hotel location

Mercure Cieszyn

Motelowa 21
43400 CIESZYN
Poland

GPS:49.765055, 18.6345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT KUCHNIA BEZ GRANIC

Try our sophisticated Polish and international dishes in our attractively-decorated sunny restaurant. We offer lunch, dinner and supper as well as meals for special occasions, regional dishes and take-out packed lunches.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  450 reviews

TripAdvisor Rating  4.5/5  341 reviews

Very good stay

Customer review rating 5.0/5

Guirguis H. I. Families - Confirmed reviews ALL

Staff was very polite, helpful and professional - hotel was quiet and clean - breakfast was excellent.

Dear GUIRGUIS I., Thank you very much for your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. We kindly invite you. Sincerely Magdalena Pieczonka Duty FOM

Extremely efficient staff, Good stay

Customer review rating 5.0/5

Michael K. Business - Confirmed reviews ALL

I thought the hotel facilities were of high standard Good food extremely efficient staff

Dear Mr. Michael K., Thank you for the nice opinion of hotel Mercure Cieszyn. We are happy that you enjoyed your stay and hope to see you again very soon. We kindly invite. Sincerely Magdalena Pieczonka Duty FOM

Clean and comfortable with good food

Customer review rating 4.5/5

Mike K. Business - Confirmed reviews ALL

Friendly polite welcome with well trained staff. Will stay again!!

Dear Michael K., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Magdalena Pieczonka Duty FOM

I requested improvements during my last stay, but they still haven't been improved.

Customer review rating 2.0/5

Sje Business - Confirmed reviews ALL

I have stayed at this hotel several times. About a year ago, when I turned on the hot water in the sink or shower booth of every room I stayed in, there was an odor and slightly red-colored water came out. I mentioned this in the customer review during my last stay, but there is still no improvement. So I took a cold shower. When I turned on the hot water in the sink or shower booth, there was an odor and slightly red-colored water came out. At breakfast, there was no water connection in the juice machine, so I vomited while eating the concentrate. And there was no yogurt. I asked the staff, but was told they didn't have it. I asked the receptionist to call the manager to complain direct to the manager, but the receptionist said manager didn't come to work.

Dear SAEYEONG J., Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Cieszyn. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We hope you will give us the opportunity to better serve you in the near future. Sincerely Magdalena Pieczonka Duty FOM

Not a Mercure level

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Nice staff, but far from the expected Mercure level

Dear TAMAS L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Magdalena Pieczonka Duty FOM

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Other web-users rate our hotel

  • 87 reviews 8.5/10 Location
  • 144 reviews 5.5/10 Room
  • 155 reviews 9.5/10 Service
  • 9 reviews 5.9/10 WiFi
  • 104 reviews 8.4/10 Breakfast
  • 46 reviews 7.1/10 Cleanliness
  • 8 reviews 8.8/10 Bar

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