Mercure Cieszyn

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Mercure Cieszyn 3 stars

Customer review rating (ALL Rating) 4.2/5 291 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WIFI

  • Breakfast served 6:30-10:00 (weekends 7:00-11:00)

  • Modern Restaurant "Kuchnia bez granic"

  • Garden with barbecue area

  • Spacious meeting and banquet rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Cieszyn

Motelowa 21
43400 CIESZYN
Poland

  • Municipal transport:  22 Wegielna Street

  • By plane

    AIRPORT OSTRAVA At 49km / 30.45 miles

  • By plane

    KATOWICE At 76km / 47.23 miles - Shuttle paying

  • By train

    CIESZYN At 2km / 1.24 miles

GPS:49.765055, 18.6345

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT "KUCHNIA BEZ GRANIC"

Try our sophisticated Polish and international dishes in our attractively-decorated sunny restaurant. We offer lunch, dinner and supper as well as meals for special occasions, regional dishes and take-out packed lunches.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Cieszyn

100% genuine reviews from our guests

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ALL Rating  4.2/5  291 reviews

TripAdvisor Rating  4.5/5  336 reviews

nice stay, some failures to be improved in the room, bathroom

Customer review rating 3.5/5

Jaroslaw Business - Confirmed reviews ALL

location is okay, staff is friendly, restaurant service could talk some foreign language, pity that sauna is extra paid

Dear Jaroslaw, Thank you for your time to share with us your impressions from your stay at our Mercure Cieszyn hotel. It is always nice to receive positive feedback, we hope to be able to improve the quality of our services during your next stay. Best Regards, Joanna Rutkowska

Nice stay

Customer review rating 3.5/5

Geoff Business - Confirmed reviews ALL

Very friendly, very clean, good service and nice breakfast. However, the rooms need updating.

Better than expected

Customer review rating 4.5/5

Janek Families - Confirmed reviews ALL

I really enjoyed it. The only minus I could see in the design of the bathroom and furniture. But the quality of sleep was perfect and the staff was super friendly.

Dear Mr Janek, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewa Malarz

Great staff and friendly atmosphere...but property itself felt dated or was originally another brand of hotel?

Customer review rating 2.5/5

Robt. Solo - Confirmed reviews ALL

Was cold most of the night. Turned heater pipes on high...but that didn’t help. One heater is hidden behind the room curtains, another is in the bathroom. There was a cold rain falling Friday night after much warmer days, so maybe that was the problem. Have stayed at Ibis brands and expected Mercure to be of a higher standard quality ? Even Ibis hotels have newer furnishings and newer beds. I think all the guests stayed on the first floor....this is customary in some hotels so the maids don’t have to traverse everywhere to clean the few rented rooms. Beds on first floor are used more and hence.....beds are not as comfortable. Mine wasn’t up to par. Asked reception about getting a room with a tub bath. But was told none were available. I guess only long term apartments have tubs. Mercure is supposed to be higher quality than economy, I thought. Staff was great. Friendly atmosphere. Breakfast was good. Wondered if this property was always a Mercure brand or was just entered into the Accor line of hotels.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Węgrzyn-Chwiłkowska Deputy General Manager Mercure Cieszyn

Very nice stay

Customer review rating 5.0/5

Geoff22 Business - Confirmed reviews ALL

Great location, staff very friendly, hotel room very clean and well appointed.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnieszka Węgrzyn-Chwiłkowska Deputy General Manager Mercure Cieszyn

One night in Cieszyn

TripAdvisor rating 4.0/5

RobUrb Business - TripAdvisor review

In my opinion very good hotel with exceptionally helpful personnel. I have chosen upgraded room and it has filled all my requirements but I know nothing about standard ones. The only minus is relatively long distance from Cieszyn's center (around 3km) but if you stay only overnight it is not a problem.

Nice, clean, and comfortable

TripAdvisor rating 4.0/5

Takaido77 Solo travel - TripAdvisor review

Nice, clean, and comfortable hotel. Helpfull staff. Good restaurant. I certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

Relax at Mercure Cieszyn

TripAdvisor rating 5.0/5

GMRausis Solo travel - TripAdvisor review

Excellent choice in the border City of Cieszyn, quiet area, well suited for relax. Rooma are within Mercure standard, spacious enough. Nice sauna and jakuzzi corner in the basement. Proper kitchen. Kind staff.

Good Peaceful Hotel in a Great Location

TripAdvisor rating 5.0/5

Juan T Business - TripAdvisor review

I travel between Podebrady, Czech and Tarnov, Poland several times a year. This hotel is halfway between these two cities and makes for a very relaxing night. Friendly staff, clean room at a very reasonable price. One of the Best Mercures I have stayed at, and I have stayed in a few. I look forward to this stop over whenever in the region.

Dear Juan First of all thank you for your recommendation and taking the time to give us your detailed feedback. Thank you for taking the time to write your review. I am delighted that you enjoyed your stay in Mercure Cieszyn. I hope that I can welcome you back to the hotel in the future. Kind regards Monika Michałek General Manager Mercure Cieszyn

Good hotel.

TripAdvisor rating 4.0/5

Leszek C Friends getaway - TripAdvisor review

Nice hotel in bad location, excellent breakfast. Staff very friendly. The room with good space. The bad comfortable. The bathroom old style but clean. The hotel is not in the city center but taxi cost around 15 PLN.

Can Not Find Better Value

TripAdvisor rating 4.0/5

Juan T Business - TripAdvisor review

Great Hotel. This is my second stay. Room Clean, Quiet and Staff Very Nice. Easy Access from the Freeway and halfway between Podebrady and Tarnov. I plan to be returning very soon. Love the Coffee machine in the room. Bed comfy and shower strong

Dear Juan T, Thank you for your nice review about Mercure Cieszyn hotel. I am glad you found our staff nice and rooms good. I will share your comments with our team. We look forward to welcoming you back again soon. Best Regards Daniel

Great for transit travel

TripAdvisor rating 5.0/5

Marabut199 Couples - TripAdvisor review

Great hotel if you travel from/to Poland to/from Southern Europe. Very comfortable and conveniently located next to the main motorway although the signposting could be better. Staff friendly, restaurant with good selection of food and tasty; great room comfort and standard. Bit remote from the town centre, however. Shame they do not offer motorway vignettes for Slovakia and Czech Republic as this would be more convenient than stopping on a road later.

Dear Sir, Thank you very much that you appreciated the hotel location as the closest hotel to the car Polish-Czech border. I am happy that the room was comfortable for you and standard of the hotel met your expectations. Thank for nice words about cuisine in the restaurant and friendless of the team. I hope we will have pleasure to host you in near future again. With best regards Ilona Porwoł General Manager with a team of Mercure Cieszyn

hm...

TripAdvisor rating 4.0/5

GyrosApOla Couples - TripAdvisor review

well... it seems like a cheap mercure solution, although the staff was very friendly and room service was free of charge (surprisingly quick and very, very polite). the minus was the lack of a/c, which in poland may not be something standard, but one would expect this feature from a mercure hotel. the localization is perfect as a gateway to czech republic and austria (a cheaper solution), although there may be some problems with food, especially on sundays, that is when the hotel's restaurant comes in handy.

Dear Guest, Thank you for sharing your experience about your last stay at Mercure Cieszyn. Thank you for nice words about service and quality. We are happy that our location what was important during your trip met your expectations. Me and my team would be delighted to host you in Mercure Cieszyn in the nearest future. With best regards Ilona Porwoł General Manager

too hot

TripAdvisor rating 4.0/5

pitbred Families - TripAdvisor review

we stayed at those times of summer 2013 when the daily temperature was about 35 and the during the night has not droped under 20. there was no aircondition and you can imagine the how we feel in the second floor of two. we took the shower 10 times in the night. but im sure - in normal weather condition - its a great place to stay. david

Dear Guest Thank you for your candid description of your experience during last stay. I am very sorry that we did not fulfill your expectations. I would like to inform that we are still in modernization process and A/C is included in it. The greatest reward for us is so high evaluation of our service like cleanliness, location, value and rooms. I do hope to see you in the Mercure Cieszyn soon. With best regards Ilona Porwoł General Manager

A GOOD PLACE AS A STOP OVER

TripAdvisor rating 4.0/5

beaugency1 Couples - TripAdvisor review

If you need a place to rest travelling from Poland to the Czech Republic, this "in need of a bit of a refurbishment" Mercure property fits the bill. In a quiet location a couple of minutes off the motorway, the staff are all very willing and pleasant and the cocktail specials in the bar very appealing (and reasonably priced) esp when the weather is good and you can sit outside in the small garden patio area. We were the only people to eat at the restaurant (it is the holiday season so no business traffic), but the choice of dishes and service were good, even if the wine list was a bit limited. Poland does prefer its beer, so no real surprise. Quick and easy check out from the (usual) ex-UK employed Pole, who has returned home after a few years serving in a London restaurant!

Dear Guest Thank you for taking the time to write so nice review. I am very delighted that you and your friends enjoyed your visit at MERCURE CIESZYN. I look forward to seeing you again in the near future. With kind regards, Ilona Porwoł General Manager

Just nice stay

TripAdvisor rating 4.0/5

Rygle Families - TripAdvisor review

We stayed there for 3 nights - having very nice Family Room with 2 connecting rooms. Not all hotels have such option in their offer. Despite the hotel was rather empty, we still were getting very nice and tasty breakfast buffet. The only inconvenience is the location - cloe to the highway but far away from the town. However, if you have a car - it should not be the major problem.

Dear Madame, Dear Sir Me and my team appreciate very much your nice comments regarding MERCURE CIESZYN and its service. I am very glad that you experienced the wonderful stay in Cieszyn. I hope that we will have another opportunity to welcome you in our hotel and prepare more interesting trips in our region. With kind regards Ilona Porwoł General Manager

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