Mercure Cieszyn

Mercure Cieszyn 3 stars

Customer review rating (ALL Rating) 4.2/5 375 reviews

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Hotel extras

  • Free WIFI

  • Breakfast served 6:30-10:00 (weekends 7:00-11:00)

  • Modern Restaurant "Kuchnia bez granic"

  • Garden with barbecue area

  • Spacious meeting and banquet rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Cieszyn

Motelowa 21

GPS:49.765055, 18.6345

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Try our sophisticated Polish and international dishes in our attractively-decorated sunny restaurant. We offer lunch, dinner and supper as well as meals for special occasions, regional dishes and take-out packed lunches.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  375 reviews

TripAdvisor Rating  4.5/5  337 reviews

Quite satisfactory

Customer review rating 3.5/5

Martin Business - Confirmed reviews ALL

The hotel is calm, room walls are thick, bed is cozy, breakfasts are abundant, and hotel personnel is friendly. Nevertheless, there are details that disturb the overall positive image, e.g.: - Having arrived in the evening, I had to wait long minutes at the reception for the staff to come - No room cleaning on a day - No air ventilation in the bathroom - Some cafeteria equipment is insufficiently maintaned, causing an egg pot lid to fall unexpectedly and stain my clothes - No juice in the juice automat (only water) for three out of four days So general impression is not bad - but definitely not professional enough for a three-stars' hotel...

Good stay

Customer review rating 4.5/5

Agata Families - Confirmed reviews ALL

We had family room (2+2) - a lot of space for 4 people. Clean, nice decorated and well equipped room. We had all what we needed for our one week stay. Food delicious - for breakfast a lot to choose.

Dear Agata, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karolina Jasik

behaviour of reception

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

call at 9:30pm to room where is sleeping 1y baby to ask if I will come to pay the room…..

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Karolina Jasik

Customer review rating 3.0/5

Dorothy C. Solo - Confirmed reviews ALL

The room was very adequate although one could have done with a fridge to keep the water cool. Unfortunately there was no internet from Sunday until Monday late afternoon. The Reception told us that it was not the hotel's problem as the internet was supplied by an outside contractor. However when you are a guest you are not interested in hearing excuses you only want to have access to wifi. Its such a necessity these days? Otherwise the hotel itself was clean and staff were friendly and helpful, once you got past the language barrier!

Dear Dorothy, Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Rutkowska

nice stay, some failures to be improved in the room, bathroom

Customer review rating 3.5/5

Jaroslaw Business - Confirmed reviews ALL

location is okay, staff is friendly, restaurant service could talk some foreign language, pity that sauna is extra paid

Dear Jaroslaw, Thank you for your time to share with us your impressions from your stay at our Mercure Cieszyn hotel. It is always nice to receive positive feedback, we hope to be able to improve the quality of our services during your next stay. Best Regards, Joanna Rutkowska

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Other web-users rate our hotel

  • 89 reviews 8.2/10 Location
  • 149 reviews 5.3/10 Room
  • 169 reviews 9.5/10 Service
  • 9 reviews 6.4/10 WiFi
  • 71 reviews 8.5/10 Breakfast
  • 34 reviews 7.1/10 Cleanliness
  • 30 reviews 5.3/10 Value

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