Mercure Cieszyn

The hotel is calm, room walls are thick, bed is cozy, breakfasts are abundant, and hotel personnel is friendly. Nevertheless, there are details that disturb the overall positive image, e.g.: - Having arrived in the evening, I had to wait long minutes at the reception for the staff to come - No room cleaning on a day - No air ventilation in the bathroom - Some cafeteria equipment is insufficiently maintaned, causing an egg pot lid to fall unexpectedly and stain my clothes - No juice in the juice automat (only water) for three out of four days So general impression is not bad - but definitely not professional enough for a three-stars' hotel...

We had family room (2+2) - a lot of space for 4 people. Clean, nice decorated and well equipped room. We had all what we needed for our one week stay. Food delicious - for breakfast a lot to choose.

call at 9:30pm to room where is sleeping 1y baby to ask if I will come to pay the room…..

The room was very adequate although one could have done with a fridge to keep the water cool. Unfortunately there was no internet from Sunday until Monday late afternoon. The Reception told us that it was not the hotel's problem as the internet was supplied by an outside contractor. However when you are a guest you are not interested in hearing excuses you only want to have access to wifi. Its such a necessity these days? Otherwise the hotel itself was clean and staff were friendly and helpful, once you got past the language barrier!

location is okay, staff is friendly, restaurant service could talk some foreign language, pity that sauna is extra paid