Mercure Cieszyn 3 stars

Great welcome, friendly, smiling personal. Just great for the beginning. Rooms are nice and clean. Comfortable bed. A little bit cold in the room. Temperature from 3 degrees during night to 10 degrees during day. No possibility to adjust temperature from the room. Breakfast with nice selection of warm and cold dishes. Restaurant serving nice and tasty dishes. Service at the restaurant is very inexperienced. Missing knowledge about actual dishes. Most experienced is front desk ready to answer any question.

This was a nice, elegant and simply clever hotel. Comfortable bed, looks very well.

Wonderful staff and nice rooms; bathroom in handicapped room is excellent Problems - no A/C; doors are not soundproof; AND for me in the handicapped room the beds were TOO low, I needed extra help to stand

Adequate accommodation for one evening. Our expectations were high based on Australian experience. Bed was uncomfortable. Room was hot. No refrigerator provided. Restaurant was pleasant. Staff were really helpful.

The room was nice and comfy , but a bit old and there was a funny smell in the room. The window was a bit shaky. The bathroom was clean. I expected a larger bed in Superior room. The location was ok and the breakfast was tasty. No air conditioning in the room was a bit surprising.

It is a nice place to stay for business. Room for improvement: Check out managed by non-experienced staff is confusing and long Room very warm throughout the night despite cold night Getting attention to order in the restaurant is just a little bit too long It would be great to have a fitness room for winter time

Lack of air-conditionning in the rooms

It was very pleasant

We were very happy with the food and the customer service. The bar closed at 10PM i think, which is too early in my opinion. There is no information availble about the spa. Sauna was allright. The biggest issue we had was with the room, which had no air conditioning or even a fridge. Really missed those in the hot weather.

Nice, clean, and comfortable hotel. Helpfull staff. Good restaurant. I certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

Very nice and quite hotel

Very friendly welcome. Standard quality: nice clean rooms, friendly personnel. It looks little bit ugly from outside due to renstruction.

Pleasant stay. Good breakfast

First class service, bar extension hours for late comers like me would be nice.lol

This will be a review of three different stays as your request does not indicate which date you wish to hear about. Upon checking in for my first visit the manager interrupted us (myself and the clerk) for her to go get some keys from the office behind the counter so he could open the display case to the right of the counter. This man has forgotten customer service. His request was rude and untimely. Had pleasant experiences with the bartender and wait staff in the restaurant. Did not have breakfast. Bathrooms are poorly lighted with just three poorly aimed lights by the mirror with nothing in the rest of the bathrooms. Fan noise in the first bathroom was excessive, don't remember anything bad about the fan in the other room. No electrical next to the bed for charging phones overnight. Upon my second check in the bathroom counter had not been cleaned and I was offered to switch rooms, but decided to stay with the original room and the check in clerk cleaned it herself. The rest of the room was clean. Upon my third check in I found some soap scum I had left from my previous visit - housekeeping needs to be better trained. The most notable thing about my third visit was a fire alarm going off at ~2 AM, didn't get any sleep after that. My most pleasant experience was with a new clerk during her first week of training. She tried her very best to answer any questions.