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Mercure Cieszyn 3 stars

Customer review rating 4.5/5 2,243 reviews

ALLSAFE approved hotel

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Mercure Cieszyn
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+ 18 Services

Hotel extras

  • Free WIFI

  • Breakfast from 6:30 to 10:00 (weekends: 7:00 to 11:00)

  • Modern Restaurant "Kuchnia bez granic"

  • Garden with barbecue area

  • Spacious meeting and banquet rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • KATOWICE Paying
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Well-being Paying
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Cieszyn

Motelowa 21
43400 cieszyn
poland

Tel: +48338516900

Fax: (+48)33/8516996

Check-in from 15h00

Check out up to 12h00

  • Municipal transport :  22 Wegielna Street

  • By plane

    AIRPORT OSTRAVA At 49km / 30.45 miles

  • By plane

    KATOWICE At 76km / 47.23 miles - Shuttle paying

  • By train

    CIESZYN At 2km / 1.24 miles

GPS :49.765055, 18.6345

Our accommodation(s)

Our restaurants and bars

RESTAURANT "KUCHNIA BEZ GRANIC"

Type of cuisine: International

Try our sophisticated Polish and international dishes in our attractively-decorated sunny restaurant. We offer lunch, dinner and supper as well as meals for special occasions, regional dishes and take-out packed lunches.

APERITIF BAR

We invite you to the hotel bar in the evening. Friendly atmosphere, professional service and sophisticated drinks.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 200

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Cieszyn

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,243 reviews

TripAdvisor Rating 4.5/5

337 reviews

Great staff and friendly atmosphere...but property itself felt dated or was originally another brand of hotel?

Customer review rating 2.5/5

Robt. Solo - 28/02/2021 Confirmed reviews ALL

Was cold most of the night. Turned heater pipes on high...but that didn’t help. One heater is hidden behind the room curtains, another is in the bathroom. There was a cold rain falling Friday night after much warmer days, so maybe that was the problem. Have stayed at Ibis brands and expected Mercure to be of a higher standard quality ? Even Ibis hotels have newer furnishings and newer beds. I think all the guests stayed on the first floor....this is customary in some hotels so the maids don’t have to traverse everywhere to clean the few rented rooms. Beds on first floor are used more and hence.....beds are not as comfortable. Mine wasn’t up to par. Asked reception about getting a room with a tub bath. But was told none were available. I guess only long term apartments have tubs. Mercure is supposed to be higher quality than economy, I thought. Staff was great. Friendly atmosphere. Breakfast was good. Wondered if this property was always a Mercure brand or was just entered into the Accor line of hotels.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Węgrzyn-Chwiłkowska Deputy General Manager Mercure Cieszyn

Very nice stay

Customer review rating 5.0/5

Geoff22 Business - 09/09/2020 Confirmed reviews ALL

Great location, staff very friendly, hotel room very clean and well appointed.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnieszka Węgrzyn-Chwiłkowska Deputy General Manager Mercure Cieszyn

Good stay

Customer review rating 4.0/5

J. S. Solo - 24/02/2020 Confirmed reviews ALL

Leasure

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Agnieszka Węgrzyn-Chwiłkowska Deputy General Manager Mercure Cieszyn

Very good.

Customer review rating 5.0/5

Kasia Couples - 11/01/2020 Confirmed reviews ALL

Amazing people, quiet clean.

Dear Kasia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Agnieszka Węgrzyn-Chwiłkowska Deputy General Manager Mercure Cieszyn

Very nice

Customer review rating 4.5/5

Rögnvaldur H. Friends - 13/11/2019 Confirmed reviews ALL

Very big rooms, clean and nice. The staff was friendly and helpful. Good parkingspace.

Dear ROGNVALDUR H., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Sokołowska Mercure Cieszyn

One night in Cieszyn

TripAdvisor rating 4.0/5

RobUrb Business - 09/11/2019 TripAdvisor review

In my opinion very good hotel with exceptionally helpful personnel. I have chosen upgraded room and it has filled all my requirements but I know nothing about standard ones. The only minus is relatively long distance from Cieszyn's center (around 3km) but if you stay only overnight it is not a problem.

Nearly Perfect

Customer review rating 4.5/5

Marc P. Business - 30/09/2019 Confirmed reviews ALL

I just needed one instead of two nights, the change was no problem, without any taxes or costs. All employees are very friendly and know what they do. The only thing I could complain about is the card in the restaurant. The food is fresh, has a really good quality and is very delicious, but when you stayed at this hotel for a few times, you know every dish and the selection stays the same except of the few the saisonal dishes. The amount of standard dishes should rise a little bit. All in all a very good hotel for business trips.

Dear MARC P., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Sokołowska Mercure Cieszyn

Quiet OK

Customer review rating 3.5/5

P Couples - 30/09/2019 Confirmed reviews ALL

I couldn't order the meal I wanted from menu of restaurant. I had to modify the order to be able to eat something. The bathroom is from 90's. But worse thing was the ceiling in the toilet...

Dear PAWEL M., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Anita Sokolowska Mercure Cieszyn

Energetab 2019

Customer review rating 3.0/5

Tadeusz K. Business - 24/09/2019 Confirmed reviews ALL

Great welcome, friendly, smiling personal. Just great for the beginning. Rooms are nice and clean. Comfortable bed. A little bit cold in the room. Temperature from 3 degrees during night to 10 degrees during day. No possibility to adjust temperature from the room. Breakfast with nice selection of warm and cold dishes. Restaurant serving nice and tasty dishes. Service at the restaurant is very inexperienced. Missing knowledge about actual dishes. Most experienced is front desk ready to answer any question.

Dear TADEUSZ K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita Sokołowska Mercure Cieszyn

Nice, elegant and simply clever.

Customer review rating 3.5/5

Dawid Couples - 22/09/2019 Confirmed reviews ALL

This was a nice, elegant and simply clever hotel. Comfortable bed, looks very well.

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Hotel Mercure Cieszyn. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Anita Sokołowska Mercure Cieszyn
Customer review rating 3.5/5

C. Business - 12/08/2019 Confirmed reviews ALL

Wonderful staff and nice rooms; bathroom in handicapped room is excellent Problems - no A/C; doors are not soundproof; AND for me in the handicapped room the beds were TOO low, I needed extra help to stand

Sub standard to Australian Mecure

Customer review rating 3.5/5

Liam Families - 29/07/2019 Confirmed reviews ALL

Adequate accommodation for one evening. Our expectations were high based on Australian experience. Bed was uncomfortable. Room was hot. No refrigerator provided. Restaurant was pleasant. Staff were really helpful.

Family stay

Customer review rating 3.5/5

D. Families - 23/07/2019 Confirmed reviews ALL

The room was nice and comfy , but a bit old and there was a funny smell in the room. The window was a bit shaky. The bathroom was clean. I expected a larger bed in Superior room. The location was ok and the breakfast was tasty. No air conditioning in the room was a bit surprising.

Satisfied with room for improvement

Customer review rating 3.5/5

Anonymous Business - 18/07/2019 Confirmed reviews ALL

It is a nice place to stay for business. Room for improvement: Check out managed by non-experienced staff is confusing and long Room very warm throughout the night despite cold night Getting attention to order in the restaurant is just a little bit too long It would be great to have a fitness room for winter time

Nice, clean, and comfortable

TripAdvisor rating 4.0/5

Takaido77 Solo travel - 24/05/2019 TripAdvisor review

Nice, clean, and comfortable hotel. Helpfull staff. Good restaurant. I certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

Relax at Mercure Cieszyn

TripAdvisor rating 5.0/5

GMRausis Solo travel - 03/11/2018 TripAdvisor review

Excellent choice in the border City of Cieszyn, quiet area, well suited for relax. Rooma are within Mercure standard, spacious enough. Nice sauna and jakuzzi corner in the basement. Proper kitchen. Kind staff.

Good Peaceful Hotel in a Great Location

TripAdvisor rating 5.0/5

Juan T Business - 09/10/2017 TripAdvisor review

I travel between Podebrady, Czech and Tarnov, Poland several times a year. This hotel is halfway between these two cities and makes for a very relaxing night. Friendly staff, clean room at a very reasonable price. One of the Best Mercures I have stayed at, and I have stayed in a few. I look forward to this stop over whenever in the region.

Dear Juan First of all thank you for your recommendation and taking the time to give us your detailed feedback. Thank you for taking the time to write your review. I am delighted that you enjoyed your stay in Mercure Cieszyn. I hope that I can welcome you back to the hotel in the future. Kind regards Monika Michałek General Manager Mercure Cieszyn

Good hotel.

TripAdvisor rating 4.0/5

Leszek C Friends getaway - 20/09/2017 TripAdvisor review

Nice hotel in bad location, excellent breakfast. Staff very friendly. The room with good space. The bad comfortable. The bathroom old style but clean. The hotel is not in the city center but taxi cost around 15 PLN.

Can Not Find Better Value

TripAdvisor rating 4.0/5

Juan T Business - 18/12/2016 TripAdvisor review

Great Hotel. This is my second stay. Room Clean, Quiet and Staff Very Nice. Easy Access from the Freeway and halfway between Podebrady and Tarnov. I plan to be returning very soon. Love the Coffee machine in the room. Bed comfy and shower strong

Dear Juan T, Thank you for your nice review about Mercure Cieszyn hotel. I am glad you found our staff nice and rooms good. I will share your comments with our team. We look forward to welcoming you back again soon. Best Regards Daniel

Great for transit travel

TripAdvisor rating 5.0/5

Marabut199 Couples - 08/09/2013 TripAdvisor review

Great hotel if you travel from/to Poland to/from Southern Europe. Very comfortable and conveniently located next to the main motorway although the signposting could be better. Staff friendly, restaurant with good selection of food and tasty; great room comfort and standard. Bit remote from the town centre, however. Shame they do not offer motorway vignettes for Slovakia and Czech Republic as this would be more convenient than stopping on a road later.

Dear Sir, Thank you very much that you appreciated the hotel location as the closest hotel to the car Polish-Czech border. I am happy that the room was comfortable for you and standard of the hotel met your expectations. Thank for nice words about cuisine in the restaurant and friendless of the team. I hope we will have pleasure to host you in near future again. With best regards Ilona Porwoł General Manager with a team of Mercure Cieszyn

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