Novotel Katowice Centrum Hotel 4 stars

I was dissatisfied due to fact that: 1 I had to pay extra for water that was placed in refrigerator in the room (“extra pay” sign) 2 towels were missing for accompanied person (I booked room for 2 people) 3 eve though I paid for car parking for 3 days, I was charged for hotel nights, not full 3 days (72hours) 4 apart from that, room waa clean and staff was nice

The room was cleaned well, good breakfast, nice staff. The only thing was that even a room was booked for two people it was prepared for one probably because of corona.

It was quite good. I'm traveling a lot but unfortunately I can't say that it was a stay at 4 stars hotel. We didn't get any clean service. Nobody has change the towels 3 days. I have ask specially to do this because none have been to clean the room. Absolutely no go was a hole in the sheet. There was no shampoo or bath cosmetics. We had just one small soap for 3 days. For plus, the breakfast was good and the staff in the restaurant was very helpful and kind. I have use also a gym, was ok. Totaly I will say that the standard was European 2*+

I had a very pleasant stay at the hotel.

Person from the reservation was really helpful, she help me to find the room within the budget allowed by my company. Ladies at the reception desk were helpful.

Good food, on site workout pool facilities. Very convenient

Great Service by Room Service. Comfortable room.

I reserved a double room, but got a twin room instead, was not so happy about that. All the rest was fine.

In the past 3 years, I have stayed at this hotel roughly 40+ times. So I am certainly an avid fan of Novotel, both in Katowice and the brand itself. The staff are friendly and the rooms are comfortable. My issue I had this visit was mainly with the 'refurbished' gym. It is now 24/7 which is a great plus, however, they have decided to remove the one weights machine and they have 'free weights' available to use. However, I complained to the front staff that the free weights were missing (I.e. only 1 4kg, 1 5kg and 1 6kg, the pairs were missing). This is disappointing as means the gym is not wholly equipped. The food options seem to have been reduced also, which was not quite disappointing, but was not what I expected of the brand. I will still be planning to stay at the hotel again in March and April at least, and hope the above is addressed accordingly.

- clean room - comfy chairs and lobby - helpful staff

exceeded expectations, fantastic welcome, great staff, lovely room, great view, thank you so much.

As always the welcome that we receive when we visit is like coming home to the family. Brilliant personal service.

Even booked 2 months in advance with wish of high floor we were put in lowest floor. When we arrived they said they cant give another room. That was a pity. Breakfast was ok. Next time we may chose another hotel.

Staff was very gentle, room was great, breakfast was ok, had a great steak at the restaurant. Location was perfect for me because it was close to my customers office. I also took a walk to the city center and it was easily doable.

Present for many years but always impeccable. When I return for work, it is like visiting friends. They await you with their professionalism and attention. You feel warm even if it is winter. The city center is 8 minuts on foot.