Novotel Katowice Centrum 4 stars

Customer review rating (ALL Rating) 4.7/5 1,434 reviews

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Novotel Katowice Centrum - Image 1
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Al. Rozdzienskiego 16, 40 202 KATOWICE, Poland

Description

Hotel extras

  • Located in the city center, close to the train station

  • Swimming pool, sauna, Jacuzzi and gym.

  • 10 minutes' walk to Spodek arena

  • 300 rooms (Standard, Superior and Executive)

  • Outdoor car park for guests (paying)

Our accommodation(s)

Hotel location

Novotel Katowice Centrum

Al. Rozdzienskiego 16
40 202 KATOWICE
Poland

GPS:50.260833, 19.033611

Telephone
Fax +48 32 200 44 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

NOVO SQUARE LOUNGE BAR

Our rich selection of modern dishes will satisfy even the most demanding connoisseurs. Friendly interior, nice atmosphere and professional service make our restaurant a unique place. Kids menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,434 reviews

Customer review rating 4.5/5

Njabulo N. Families - Confirmed reviews ALL

Ironing facilities and extra heating provided at request. Some Restuarant staff behaved as detectives for how much food was being served which wasn’t helpful and becoming. Got take away sandwiches and was rightly charged but the behaviour of staff in handling this matter was not acceptable at all and included laughter and berating. But it did not eclipse my overall satisfaction but needs mentioning to educate the staff.

Dear Njabulo, Thank you for your kind words regarding your stay. We are pleased to hear that you found our location convenient and our reception staff helpful. Your feedback about the restaurant staff's behavior is duly noted. We strive to maintain a professional atmosphere, and it is concerning to learn that your experience did not meet our standards. Please be assured that your comments will be shared with our team for further reflection and improvement. We appreciate your understanding and hope to welcome you back in the future. Justyna - Guest Relations Manager

Customer review rating 5.0/5

Primrose C. Families - Confirmed reviews ALL

Great experience.

Dear Primrose C., Thank you for taking the time to share your positive experience. We are thrilled to hear that you enjoyed the variety of vegan food and had a great time during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Justyna - Guest Relations Manager

Customer review rating 2.0/5

Willet N. Families - Confirmed reviews ALL

Staff were helpful. I required extra duvet due to my neck problem - this was provided. I couldn't share the bed as it was too small for two people I was extremely disappointed with the reservation situation. It didn't give me the option to pay when I book. I even tried paying for the hotel the day before my departure but it wouldn't allow me. On my booking the price was £518 but when paying in Poland, I paid approximately £590. I queried this but I was told the exchange rate was based on the day. Even though taking this into consideration I was over charged. At booking I upgraded the room but to my disappointed my other family were staying in the next room got exactly the same without an upgrade. The room is advertised for 4 people, this is very misleading. I had to sleep on the floor because the bed was too small for my 10 year old and 12 year old. My two girls had to sleep on the double bed, my husband on the small bed and myself on the floor because of my neck I couldn't share that tiny bed with my husband. Hence I requested 2 duvets to sleep on the floor. I really feel the stay was not value for money especially being asked to pay almost £60 more by the reception. I had no choice because the hotel was full and had children and had to make do. I enjoyed the food breakfast and the bar menu. The bar menu was the same every night which didn't offer more choice or variety for someone like preferring to ear at the hotel.

Dear Willet, thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our team was helpful and responsive to your needs, particularly in providing additional bedding for your comfort. We also appreciate your kind words about our breakfast and bar menu. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. First and foremost, please accept our apologies for the difficulties you experienced with the reservation and payment process. We understand how frustrating it must have been not to have the option to pay in advance and to encounter a higher final amount at the hotel. Kindly note that prices displayed during booking may be subject to currency exchange rate fluctuations; however, we will review your case internally to ensure that the final charge was accurate and clearly communicated. We are also very sorry for the confusion regarding the room upgrade and the discrepancy compared to your family’s accommodation. This is certainly not the experience we aim to provide, and your comments will be shared with our reservations team for further verification. Your remarks about the room size and sleeping arrangements are especially concerning. We regret that the room did not provide the expected level of comfort for your family, and we understand how difficult the situation must have been, particularly given your health condition. Please be assured that we will review how room capacities are presented to ensure clarity for future guests. Additionally, we appreciate your feedback regarding the limited variety of the bar menu. Your comments will be forwarded to our culinary team as we continuously work to improve and diversify our offerings. We truly regret the inconvenience you experienced and appreciate your understanding under the circumstances. Your feedback is very important to us and will help us improve both our service and communication. We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable and seamless experience. Warm regards, Justyna- Guest Experience Manager

Customer review rating 5.0/5

Craige Y. Families - Confirmed reviews ALL

Our experience at NOVOTEL Katowice was outstanding from start to finish. The hotel offers an impressive breakfast selection with a wide spread of delicious options to suit every taste. Dinner was equally memorable — beautifully prepared meals, rich flavours, and desserts that were simply irresistible.

Dear Craige Y., Thank you for your kind words regarding your recent stay at Novotel Katowice Centrum. We are delighted to hear that you enjoyed our central location, friendly staff, and the variety of food offerings. It is always rewarding to know that our guests had an outstanding experience from start to finish. We look forward to welcoming you back for another memorable stay. Justyna- Guest Experince Manager

Customer review rating 4.5/5

Cherly M. Families - Confirmed reviews ALL

Our experience was wonderful. Only eishe you could extend the swimming pool closing time. We only had a brief wait on Saturday 11 April when we found the elevators not working due to a fire alarm. On entering the door... we were not informed and we went strait into the elevator. The only thing that stopped us was the water on the floor which made us realise something was going on until few minutes late when the staff came back to reception. Iam sharing this so that I can help improve you standard operating procedure should you wish to other wise it was an issue for us.

Dear Cherly M., Thank you for your feedback and for choosing to stay with us at Novotel Katowice Centrum. We are delighted to hear that you and your family enjoyed our prime location, the cleanliness of your room, and the hospitality of our staff. It is wonderful to know that the Polish teas were a delightful addition to your experience. We appreciate your suggestion regarding the swimming pool hours and will take it into consideration. Additionally, we apologize for the inconvenience you faced during the elevator incident. Guest safety is a top priority for us, and we will review our procedures to ensure effective communication during emergencies. Your insights are valuable as we strive to enhance our service standards. We hope to welcome you back for another enjoyable stay in the future. Justyna - Guest Relations Manager

Other web-users rate our hotel

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