Novotel Katowice Centrum Hotel 4 stars

Great Service by Room Service. Comfortable room.

I reserved a double room, but got a twin room instead, was not so happy about that. All the rest was fine.

In the past 3 years, I have stayed at this hotel roughly 40+ times. So I am certainly an avid fan of Novotel, both in Katowice and the brand itself. The staff are friendly and the rooms are comfortable. My issue I had this visit was mainly with the 'refurbished' gym. It is now 24/7 which is a great plus, however, they have decided to remove the one weights machine and they have 'free weights' available to use. However, I complained to the front staff that the free weights were missing (I.e. only 1 4kg, 1 5kg and 1 6kg, the pairs were missing). This is disappointing as means the gym is not wholly equipped. The food options seem to have been reduced also, which was not quite disappointing, but was not what I expected of the brand. I will still be planning to stay at the hotel again in March and April at least, and hope the above is addressed accordingly.

- clean room - comfy chairs and lobby - helpful staff

exceeded expectations, fantastic welcome, great staff, lovely room, great view, thank you so much.

As always the welcome that we receive when we visit is like coming home to the family. Brilliant personal service.

Even booked 2 months in advance with wish of high floor we were put in lowest floor. When we arrived they said they cant give another room. That was a pity. Breakfast was ok. Next time we may chose another hotel.

Staff was very gentle, room was great, breakfast was ok, had a great steak at the restaurant. Location was perfect for me because it was close to my customers office. I also took a walk to the city center and it was easily doable.

Present for many years but always impeccable. When I return for work, it is like visiting friends. They await you with their professionalism and attention. You feel warm even if it is winter. The city center is 8 minuts on foot.

The restaurant was not able to provide a simple Ketchup just because they saw me entering with my UberEats order. I ate there 4 times this week and they did not allow me to ask for any sauce for my fries. Unacceptable. Besides, we were asked to go back in our room to eat our take away food, although we were not in the restaurant area. English of the staff is mediocre/inexistent ! Scandalous and outraging services.

Hi Thank you for everything. Special thanks to Daniel from the hotel reception, for the special service they provided to us. And to Ada from the swimming pool and sauna.

The hotel is located 13 minutes from the Central railway and bus stations, a couple of minutes from a large shopping center and a supermarket, to the Old Town 15-20 minutes The hotel itself is very beautiful, comfortable, sauna and fitness, the rooms are stylish, the breakfasts are plentiful and tasty, the team of staff is very friendly, I highly recommend

Very helpfull and friendly staff. Good facilities, swimmingpool, sauna, great breakfast buffet. Easy and fast check-in.

The hotel looks over the “Strefa kultury” the city’s new cultural centre and the best concert hall not only in Poland but one of the best in Europe. I really enjoyed my stay at the hotel. The staff was nice, everything functioned at a very good level. Our room was cleaned every day. We had a terrific breakfast every day with an excellent juicer.

Please I need an invoice for my stay. The room was a bit smaller than other Novotel for family. I am looking at Novotel Krakow City in comparison. Above all, Thank you for your services, I hope I can still have invoce.