Dear Mihiri A., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and enjoyed the breakfast buffet. Your kind words about the welcome snack are greatly appreciated. We look forward to welcoming you back in the future. Justyna- Guest Satisfaction Manager

Dear Jaroslaw, Thank you for your kind words regarding your stay with us. We are thrilled to hear that you enjoyed our facilities, including the gym and swimming pool, which are indeed popular among families. Your feedback is greatly appreciated. Justyna - Guest Satisfaction Manager

Dear Mr.Volker H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your experience at Novotel Katowice Centrum during the Bachaturo Festival. Your continued patronage is greatly appreciated. Best regards, Justyna - Guest Satisfaction Manager

Dear Mr. Mohamed S., Thank you for your kind words regarding your recent stay at Novotel Katowice Centrum. We are pleased to hear that you found our hotel nice and comfortable, and we appreciate your loyalty to the Novotel brand. We look forward to welcoming you back. Justyna- Guest Experience Manager

Dear Mr. Janez, Thank you for taking the time to share such detailed feedback regarding your recent stay at Novotel Katowice Centrum. First and foremost, please accept our sincere apologies that your experience did not meet the standards you have come to expect from the Novotel and Accor brands. We truly appreciate your loyalty to the Accor group and fully understand how disappointing it must have been when the stay did not provide the comfort, quality and reliability you expected. We are particularly sorry to learn about the condition and comfort of the sofa bed. We understand your concerns regarding its suitability for two children, as well as the discomfort caused by its condition. We have taken your comments seriously and will ensure that the technical condition of the sofa bed is carefully checked. Your feedback regarding the clarity of information about sleeping arrangements and room capacity is also very valuable to us. We are equally sorry about the loose toilet seat, the unpleasant odour in the bathroom and the defective door hanger. These issues certainly should have been identified and addressed before your arrival, and we regret the inconvenience they caused. Your comments have been shared with the relevant departments so that the necessary checks and improvements can be made. Thank you as well for highlighting the limited selection of gluten-free products at breakfast. While we are pleased that you enjoyed breakfast overall, we understand that having only one gluten-free bread option may not provide sufficient choice for guests with specific dietary requirements. We appreciate this important feedback and will take it into consideration when reviewing our breakfast offer. At the same time, we are very pleased to know that you enjoyed our swimming pool and saunas and that, apart from the gluten-free selection, you appreciated the breakfast. We sincerely regret that the overall experience did not reflect the high standards you associate with Accor and Novotel, particularly considering the price of your stay. Thank you once again for bringing these matters to our attention in such a constructive and detailed way. Feedback like yours is extremely valuable and helps us identify areas where we need to improve. We truly hope that, despite this disappointing experience, we will have another opportunity to welcome you back and provide you and your family with a stay that better reflects the standards and hospitality you expect from Novotel Katowice Centrum. Regards, Justyna- Guest Experience Manager

Dear Alfredas, Thank you for your positive feedback regarding your recent stay at Novotel Katowice Centrum. We are delighted to hear that you enjoyed our spacious rooms, comfortable beds, and the breakfast offerings. We look forward to welcoming you back on your next visit to Katowice. Justyna- Guest Relations Manager

Dear Mr. Alexandru, Thank you for your kind words regarding your recent stay at Novotel Katowice Centrum. We are delighted to hear that you enjoyed our location, cleanliness, and the service provided by our team. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Justyna- Guest Experience Manager

Dear Mr. Dominik Thank you for your kind words regarding your recent stay at Novotel Katowice Centrum. We are delighted to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the atmosphere of our hotel. Your continued patronage is truly valued, and we look forward to welcoming you back for another pleasant experience. Justyna- Guest Relations Manager

Dear Olha, Thank you for taking the time to share your positive experience at Novotel Katowice Centrum. We are delighted to hear that you and your family enjoyed your stay and appreciated the high standards of service that we strive to maintain. It is wonderful to know that your teenagers found joy in our SPA zone and that you enjoyed our book collection. We acknowledge your feedback regarding the room details, such as the shower holder and the availability of bathrobes at reception. Your comments about the gaming console and the addition of body lotion after pool use have also been noted. We appreciate your insights as they help us improve our guest experience. Thank you once again for your kind words. We look forward to welcoming you and your family back for another memorable stay. Justyna- Guest Experience Manager

Szanowna Pani Anno, Dziękujemy za tak pozytywną opinię. Cieszymy się, że nasza lokalizacja spełniła Pani oczekiwania i że mogła Pani cieszyć się pobytem w naszym hotelu. Zapraszamy ponownie! Justyna - Kierownik ds. relacji z gośćmi

Dear Mr Paweł, Thank you for your wonderful feedback regarding your stay. We are delighted to hear that you appreciate our location, breakfast offerings, and comfortable accommodations. Your suggestion about the sauna is valued, and we will take it into consideration as we strive to enhance our guests' experiences. Best regards, Justyna- Guest Relations Manager

Dear Ms. Marta, Thank you for taking the time to share your feedback. We are especially sorry to learn that, despite your previous positive experiences with us, this stay did not meet your expectations. Please accept our sincere apologies for the issues you encountered with the damaged curtain, the non-functioning refrigerator, and the condition of the bathroom. Situations like these should not occur, and we fully understand how they could affect your comfort. Your comments have been shared with our Housekeeping and Maintenance teams so that the necessary inspections and corrective actions can be carried out promptly. We truly value your loyalty and are disappointed that we let you down during this visit. We sincerely hope you will give us another opportunity to restore your confidence and provide you with the high standard of service you have come to expect from us. Regards, Justyna- Guest Experience Manager

Dear Issa A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the room upgrade and had a pleasant experience at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Justyna - Guest Relations Manager

Dear Aleh, Thank you for your feedback and for sharing your experience with us. We are delighted to hear that you enjoyed your stay. We are also pleased that we were able to locate your child's hoodie and arrange for it to be sent back to you. Thank you once again, and we hope to have the pleasure of welcoming you and your family back in the future. Kind regards, Justyna- Guest Experience Maager

Dear Dovile, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast, comfortable accommodations, and the children's area. Your positive feedback is greatly appreciated, and we look forward to welcoming you and your family again. Justyna - Guest Relations Manager

Dear Johan, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient for your business visit and enjoyed your walks to the city center. Best regards, Justyna-Guest Experience Manager

Dear Anna, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our location convenient, as well as our staff's friendliness. Your recommendation is greatly appreciated. We note your preference regarding the bed type, and your comments will be taken into consideration for future improvements. Best regards, Justyna- Guest Experience Manager

Szanowny Panie Piotrze, Dziękujemy za podzielenie się swoją opinią. Przykro nam, że pobyt nie spełnił Pańskich oczekiwań. Będziemy starać się poprawić nasze usługi, aby zapewnić lepsze doświadczenia naszym gościom w przyszłości. Justyna - Kierownik ds. relacji z gośćmi

Dear Jan H., Thank you for your positive feedback regarding your stay at Novotel Katowice Centrum. We are pleased to hear that you enjoyed our location and found our staff to be friendly and efficient. Your comments about the hotel's condition are appreciated, and we continuously strive to maintain our standards. Justyna - Guest Relations Manager