Novotel Katowice Centrum Hotel 4 stars

Everything as very nice, I didn't use the restaurant service at all though or for breakfast. I see a layer of dirt from a bubble popping in the hot tub and I got out instantly. Also the bottled still water tasted vile, and my friend said the same. Not sure what was up with it!

At very short notice my Brother came to visit me while I was staying in the hotel. Without any fuss and with the usual great service a room was made ready. The same welcome that we always receive when we stay was extended to him. thank you.

The top reason for the 5 star rating given is the way all of the staff make me feel when I stay at this hotel. The hotel itself has a great location just a short walk from the town center, the rooms are comfortable and what you would expect from a Novotel. A lot of work has clearly been done to ensure that guests feel safe regarding the Covid19 situation. We stay at the hotel at least 4 times a year to visit family in the areas. Every member of the team at the hotel treat us like members of a family. You can not imagine how important this is when choosing where to stay. We stayed longer than usual this time and it really felt like being at home. Thankyou for a fantastic stay and see you asap.

We arrived quite late as it was just before midnight. There was a very reassuring lady at the reception and externally helpful security person. We were in transit travelling with a lot of luggage and they allowed us to park our car in t of the main entrance so we didn’t have to unload our luggage.

I was dissatisfied due to fact that: 1 I had to pay extra for water that was placed in refrigerator in the room (“extra pay” sign) 2 towels were missing for accompanied person (I booked room for 2 people) 3 eve though I paid for car parking for 3 days, I was charged for hotel nights, not full 3 days (72hours) 4 apart from that, room waa clean and staff was nice

The room was cleaned well, good breakfast, nice staff. The only thing was that even a room was booked for two people it was prepared for one probably because of corona.

It was quite good. I'm traveling a lot but unfortunately I can't say that it was a stay at 4 stars hotel. We didn't get any clean service. Nobody has change the towels 3 days. I have ask specially to do this because none have been to clean the room. Absolutely no go was a hole in the sheet. There was no shampoo or bath cosmetics. We had just one small soap for 3 days. For plus, the breakfast was good and the staff in the restaurant was very helpful and kind. I have use also a gym, was ok. Totaly I will say that the standard was European 2*+

I had a very pleasant stay at the hotel.

Person from the reservation was really helpful, she help me to find the room within the budget allowed by my company. Ladies at the reception desk were helpful.

Good food, on site workout pool facilities. Very convenient

Great Service by Room Service. Comfortable room.

In the past 3 years, I have stayed at this hotel roughly 40+ times. So I am certainly an avid fan of Novotel, both in Katowice and the brand itself. The staff are friendly and the rooms are comfortable. My issue I had this visit was mainly with the 'refurbished' gym. It is now 24/7 which is a great plus, however, they have decided to remove the one weights machine and they have 'free weights' available to use. However, I complained to the front staff that the free weights were missing (I.e. only 1 4kg, 1 5kg and 1 6kg, the pairs were missing). This is disappointing as means the gym is not wholly equipped. The food options seem to have been reduced also, which was not quite disappointing, but was not what I expected of the brand. I will still be planning to stay at the hotel again in March and April at least, and hope the above is addressed accordingly.

Even booked 2 months in advance with wish of high floor we were put in lowest floor. When we arrived they said they cant give another room. That was a pity. Breakfast was ok. Next time we may chose another hotel.

Present for many years but always impeccable. When I return for work, it is like visiting friends. They await you with their professionalism and attention. You feel warm even if it is winter. The city center is 8 minuts on foot.

The restaurant was not able to provide a simple Ketchup just because they saw me entering with my UberEats order. I ate there 4 times this week and they did not allow me to ask for any sauce for my fries. Unacceptable. Besides, we were asked to go back in our room to eat our take away food, although we were not in the restaurant area. English of the staff is mediocre/inexistent ! Scandalous and outraging services.