Very friendly staff. Nice bar/restaurant - relaxing

working

Everything as should be, friendly and helpfull staff

There was no blanket on top of the matrass, hard to sleep on.... Rooms were not cleaned after the first night.

I like the network of Accor Hotels. Novotel in Katowice is freshly renovated with good breakfast and recreation/sport facilities.

Perfect

Hotel is nice, clean, friendly. Nice, welcoming staff. Booking was really hard on the phone - finally managed. Would be nice to have the room cleaned every day... without a noticing the staff... Restaurant was literally bad this time for dinner. Poor service - I had to send the food back which was the 2nd time in my entire life... Separately asking for pepper, separatly asking for steak knife I asked for baked potatoes- got french fries... My last visit was supergood - delcious food but this time was the other way.

good location, very good breakfast ,. freshly squeezed juices and bee honey straight from the apiary are my favorite. very clean rooms and professional cleaning service. part of the SPA is also impressive.

I had, like several times a year, to stay in Kattowitz for business. The order of room was shortly before the stay. Booking via company guided system worked easily. Arrived late at the Hotel without a problem. Pre-check not done, and not possible to do on the day of arrival, maybe could be improved. Room that was proposed by Hotel was on 11 floor and had a better interior as the standard one, thanks. Breakfast and Dinner worked as standard, Bar was open to using. Room wasn´t cleaned during the stay of 2 days, maybe take better information on that topic.

Good location, Good service level, Good people

I've said it many times before however it still remains true. Every time we visit it feels like we are valued family members returning home. Every single member of the team always make us feel at home.

All went well, nice service, perfect location and quite room. Local cuisine quite acceptable, regional menu available ;)

My room card was broken, but other than that it was rather pleasant, good food with vegetarian options.

The quality of customer service in this hotel is higher than in some high-end hotels. Undoubtedly, the best hotel in Katowice where you can see that every employee makes sure that you feel good in it.

No room cleaning do to Covid. Bins not emptied and no new towels. Stayed for 3 nights with 2 kids, asked twice for new towels, never got them. Complained at check out and was told manager was in a meeting.