All arranged well, nice personnel, well decorated room

Just like coming home. The welcome we receive from every member of staff is what keeps us coming back. Always treated like family. Excellent service, comfortable clean room.

The personel was very polite and superiouse.

I found the bed/matras much too soft, and towel pretty old/with holes... Rest was good and satisfactory. Breakfast very good.

Masks were not on and demanded by the staff, AC was making weird noises in the room, water was not not available at the gym, towels were not available at the pool, sanitizers were not available in the distributors, jacuzzi was not working.

You receive a good quality service for the price of the room. The breakfast is really good and with a huge variety. The social areas are nice and clean.

reception great young lady helpful fast

It was a very good stay. The hotel is perfectly located in the close vicinity to International Congress Center in Katowice. Breakfasts are tasty, bed comfortable.

Nice modern hotel. Room was nice and clean. Small bathroom with shower in bath. Breakfast was good. Plenty of choice. Hotel has own (paid) parking, very convenient. About 10 minutes walk to the centre of Katowice.

fantastic welcome, great staff, lovely room. brilliant view, another marvellous stay at Novotel KTW, thank you to all of the team there.

It was my second visit there, I like the location and standard, swimming pool and saunas are great to have some rest after or before busy day Good food inrestaurant

No room cleaning do to Covid. Bins not emptied and no new towels. Stayed for 3 nights with 2 kids, asked twice for new towels, never got them. Complained at check out and was told manager was in a meeting.

I understand there is Covid, but using it as excuse for not taking the garbage and bringing new towels is stupid at 4 star hotel

Nice hotel, recently renovated. Nice breakfasts, and delicious food at Novo2 restaurant. Rooms are comfortable, windows can be open it is really important!. Coffee and tea set inside the room. Big parking space

The top reason for the 5 star rating given is the way all of the staff make me feel when I stay at this hotel. The hotel itself has a great location just a short walk from the town center, the rooms are comfortable and what you would expect from a Novotel. A lot of work has clearly been done to ensure that guests feel safe regarding the Covid19 situation. We stay at the hotel at least 4 times a year to visit family in the areas. Every member of the team at the hotel treat us like members of a family. You can not imagine how important this is when choosing where to stay. We stayed longer than usual this time and it really felt like being at home. Thankyou for a fantastic stay and see you asap.