Mercure Katowice Centrum 4 stars

Customer review rating (ALL Rating) 4.8/5 1,519 reviews

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Description

Hotel extras

  • A hotel that promotes an ecological lifestyle and sustainable hospitality

  • Location in the city center, next to the Railway Station

  • Close proximity to the International Congress Center

  • Modern 268 rooms in natural colors and materials

  • Winestone restaurant with local products

Our accommodation(s)

Hotel location

Mercure Katowice Centrum

Mlynska 6
40-098 KATOWICE
Poland

GPS:50.2584887, 19.0191879

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Winestone is a culinary revelation that impresses with a rich selection of wines and the unusual taste of dishes served on les planches - stone boards. The menu consists of local products, and the selection of wines has been expanded to include Polish and

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,519 reviews

TripAdvisor Rating  4.4/5  59 reviews

Pleasant warm clean hotel with a good location.

TripAdvisor rating 5.0/5

Mike J TripAdvisor review

A 2 week business trip at short notice wasn't ideal for my first visit to Poland. I arrived only knowing how to say "Hello" and "Thank you". Fortunately for me I found that all of the hotel staff can speak fluent English. In fact the staff are the hotel's greatest asset especially the hospitality staff working on the ground floor. All are pleasant polite and friendly, smiling, sharing a joke and making my stay more enjoyable. The room was clean, warm and comfortable. The quality of the food and beers served was very good. The only criticism I can think of is that if you're staying for a longer duration than just a weekend then you might find the evening menu slightly limited. However there are a plethora of different places to eat within a 10 minute walk of the hotel. I also found that the hotel's location just a minute's walk from the railway station and the [relative to the UK] VERY cheap rail travel means that this hotel would be a viable choice for people visiting Krakow [the direct train took 50 minutes and cost me under £20 for a 70km journey first class! Katowice is also cheaper than Krakow. Finally the five storey shopping centre next to the railway station is full of brands familiar to us Brits - Nike, Adidas, North Face TKMAXX etc.... that's also a 2 minute walk from the hotel. I'd definitely stay here again and also recommend it to others. Overall the hotel was by far the best part of my trip.

Customer review rating 4.0/5

Walter L. Couples - Confirmed reviews ALL

It's perfectly located right in the city center... steps from the train and bus station... and 100 meters from the nightlife and restaurant areas. Special NOTE: The service in the breakfast area is spectacular... especially the service from Maria, an older lady with short red hair... I felt like I was at home with my mother taking care of me. Thx again Maria. One problem is the parking. The hotel has a private parking lot, but they charge 20 euros (90PLN) per day. I think that's a lot. It should be included or cheaper. If you found and park outside at a metered parking lot, it costs 6 euros for 24 hours. Another drawback is that they only change the towels and toilet paper in the bathroom... cleaning is only done every 3 days. For these reasons, I didn't give the hotel a 10.

Dear Walter L., Thank you for taking the time to share your experience regarding your recent stay at Mercure Katowice Centrum. We are delighted to hear that you found our location to be convenient and that you enjoyed a comfortable stay, particularly appreciating the breakfast service. It is wonderful to know that Maria made such a positive impression on you, and we will be sure to pass along your kind words to her. We appreciate your feedback regarding our parking fees. While we strive to provide secure parking for our guests, we understand that the cost can be a point of concern. Our rates are set to reflect the convenience and security of our private parking lot in comparison to external options. Regarding the cleaning policy, we aim to balance providing a comfortable environment for our guests while being environmentally conscious. Our housekeeping schedule, which includes cleaning every three days, is designed to reduce our overall impact. However, we are always open to discussing any specific needs or requests you may have during your stay, as guest satisfaction remains a priority. We sincerely appreciate your constructive feedback, which helps us enhance our services. We hope to have the pleasure of welcoming you back in the future, where we will strive for an even more rewarding experience. Best regards, Aleksandra, Front Office Mercure Katowice Centrum

Customer review rating 5.0/5

Isabel M. S. C. Business - Confirmed reviews ALL

Everything was really good.

Dear Isabel, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location to be convenient and that you enjoyed the comfort of our accommodations. It is always our aim to provide a pleasant experience for our guests, and your feedback serves as a wonderful affirmation of our efforts. Best regards, Aleksandra, Front Office Mercure Katowice Centrum

Ok

TripAdvisor rating 3.0/5

b037 TripAdvisor review

This hotel is in a good location for the train station and shops etc, and that is handy. All of the staff seemed very nice, including the restaurant staff and the reception staff, expect for the person who checked me in. Thankfully I never had to deal directly with that person again but he was hovering around regularly. I do not expect to be spoken to in the way he did with such a foul look, especially with status in the Accor loyalty scheme. Unfortunately, it was not possible to be upgraded this time, and I got a bit of soap. Loyalty is important there it seems /s. Anyway, the hotel was ok but nothing special. Kind of a bit of a strange atmosphere it seemed to me.

Customer review rating 5.0/5

Charlotte M. Business - Confirmed reviews ALL

Best bed Ive ever slept in! The staff were all wonderful!

Dear Charlotte, Thank you for your kind words regarding your recent stay at Mercure Katowice Centrum. We are delighted to hear that you found our beds to be exceptionally comfortable and that our staff contributed positively to your experience. Your feedback is invaluable to us, and we appreciate you taking the time to share it. We look forward to welcoming you back in the future. Best regards, Aleksandra, Front Office Mercure Katowice Centrum

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Other web-users rate our hotel

  • 663 reviews 9.5/10 Location
  • 671 reviews 9.1/10 Room
  • 576 reviews 9.3/10 Service
  • 14 reviews 4/10 WiFi
  • 385 reviews 9.3/10 Breakfast
  • 348 reviews 8.9/10 Comfort
  • 328 reviews 9.3/10 Food
  • 255 reviews 9.5/10 Cleanliness

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