Mercure Katowice Centrum 4 stars

Customer review rating (ALL Rating) 4.8/5 1,052 reviews

Hotel extras

  • A hotel that promotes an ecological lifestyle and sustainable hospitality

  • Location in the city center, next to the Railway Station

  • Close proximity to the International Congress Center

  • Modern 268 rooms in natural colors and materials

  • Winestone restaurant with local products

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

We have 268 rooms of various standards, designed so that each guest can relax among natural colors and feel peace and harmony.

Hotel location

Mercure Katowice Centrum

Mlynska 6

GPS:50.2584887, 19.0191879

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Winestone is a culinary revelation that impresses with a rich selection of wines and the unusual taste of dishes served on les planches - stone boards. The menu consists of local products, and the selection of wines has been expanded to include Polish and

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,052 reviews

TripAdvisor Rating  5.0/5  26 reviews

Perfect location, great staff

Customer review rating 5.0/5

Emma Business - Confirmed reviews ALL

Long stay, well looked after - staff your best feature

Good location, nice hotel, but quite a bad staff experience

Customer review rating 3.0/5

Kate Business - Confirmed reviews ALL

The hotel is very lovely. The location is great, and the rooms were comfortable. But the communication between the general staff managing the whole Mercure brand bookings (website and email) and the hotel staff is terrible. We had to call 3 times to change the reservation. Our clients were surprised by issues with booking because two Mercure teams were saying completely different things to us. You should even discuss it with the Katowice team or block updating the reservation via online form/email. You cannot allow both ways of communication where these two teams are to working with each other, and it's causing a mess and frustrations on our side and our guests.

Dear Catherine, First of all I would like to thank you very much for sharing your impressions after your stay with us. I am delighted that your stay at the hotel itself met your expectations. Thank you for appreciating both our location and the comfort of our rooms. You draw our attention to the challenges of making a booking, for which please accept our apologies. Your comments are very valuable to us and I assure you that both the reservations department and reception have already made arrangements to improve the quality of service so that similar situations do not arise in the future. I am full of hope that you will return to our hotel and that the pleasant atmosphere you had the opportunity to experience on site made up for the inconvenience. I assure you that the next time you book, we will make every effort to ensure that your entire experience before, during and after your stay is fulfilling. Respectfully Marta Ciwińska Front Office Shift Leader


Customer review rating 5.0/5

Hilary L. Business - Confirmed reviews ALL

Great check-in, room lovely - very clean and a really comfortable bed. Breakfast was great. Very conveniently located. Highly recommended.

Dear Hilary Thank you very much for staying with us and taking the time to give us your feedback. It is wonderful to read that you liked our hotel, location, breakfast, staff and service so much. We are delighted that you appreciated the work of all the staff. We are most pleased that you recommend our services. Furthermore, we very much hope that you will visit us again in the future, and we will do our best to make it a pleasant stay. Looking forward to our next stay Marta Ciwńska Front Office Shift Leader

Well located, comfortable rooms.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast was the only minus at your hotel. It didn't give me the 4 stars of the hotel.

Dear Mr Thomas, Thank you for taking the time to rate your stay at the Mercure Katowice Centrum. We are very sorry that you were not satisfied wit our breakfast. We are doing our best to resolve the matter you raised. Thank you for letting us know. I hope this does not discourage you from making another booking at our hotel, which will give us the opportunity to rehabilitate ourselves and provide a top quality service. Respectfully. Marta Ciiwńska Front Office Shift Leader

Best service ever

Customer review rating 5.0/5

Alexander Families - Confirmed reviews ALL

Extremly professional hotel staff makes the stay in Mercure Katowice to the top of the list. It's incredible how hotel management and entire team manage to perfectionize their service to treat the guests better than in 5 star hotels.

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Other web-users rate our hotel

  • 459 reviews 9.5/10 Location
  • 521 reviews 9.4/10 Room
  • 495 reviews 9.5/10 Service
  • 10 reviews 7.5/10 WiFi
  • 277 reviews 9.3/10 Breakfast
  • 260 reviews 8.9/10 Food
  • 251 reviews 9.3/10 Comfort
  • 248 reviews 9.9/10 Vibe

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