Mercure Katowice Centrum 4 stars

Customer review rating (ALL Rating) 4.8/5 1,661 reviews

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Description

Hotel extras

  • A hotel that promotes an ecological lifestyle and sustainable hospitality

  • Location in the city center, next to the Railway Station

  • Close proximity to the International Congress Center

  • Modern 268 rooms in natural colors and materials

  • Winestone restaurant with local products

Our accommodation(s)

Hotel location

Mercure Katowice Centrum

Mlynska 6
40-098 KATOWICE
Poland

GPS:50.2584887, 19.0191879

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Winestone is a culinary revelation that impresses with a rich selection of wines and the unusual taste of dishes served on les planches - stone boards. The menu consists of local products, and the selection of wines has been expanded to include Polish and

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,661 reviews

Customer review rating 2.5/5

Marcin T. Couples - Confirmed reviews ALL

- the staff did not recongise that it was may +10 stay at the hotel - there was an issue realted to billing (the hotel wanted to charge more than in the on-line booking) - no invoice for the stay sent although I specifically asked for it 2 times

Customer review rating 4.5/5

Herbert G. Business - Confirmed reviews ALL

Overall very good as usual. The only complain i have is the entertainment. The TV channels (HBO) are not available in original English version? The synchronisation to Polish language is terrible. I was calling front desk for somebody to asisst me with this issue. Maybe can be handled by an technician. Nobody was sent. If this poor synchronisation is standard in Poland, then ok it is what it is.

Dear Mr. Herbert, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that your overall experience was very good. We acknowledge your concerns regarding the television channels and the synchronization issue you encountered. While we strive to provide a variety of entertainment options, some content may be localized due to broadcasting policies in Poland. Your comments will be taken into consideration as we continuously seek to improve our guests' experiences. Sincerely, Aleksandra, Front Office Mercure Katowice Centrum

Customer review rating 5.0/5

Peter C. Friends - Confirmed reviews ALL

Helpful and friendly staff, excellent location accessible by public transport, fresh and spacious building and décor. Cleaned to a high standard throughout our stay. Looked after our bags after check out

Dear Mr. Peter, Thank you for your kind words regarding your recent stay at Mercure Katowice Centrum. We are delighted to hear that you appreciated our hospitality, the helpfulness of our staff, and the cleanliness of our facilities. It is also gratifying to know that our location and decor contributed positively to your experience. We hope to welcome you back in the future for another enjoyable stay. Best regards, Aleksandra, Front Office Mercure Katowice Centrum

Customer review rating 5.0/5

Ashaya P. Business - Confirmed reviews ALL

Good Staff. Good Locality and Comfortable stay.

Dear Ashaya, Thank you for your kind words regarding your recent stay at Mercure Katowice Centrum. We are delighted to hear that you found our location convenient and enjoyed the comfort of your accommodations. It is especially gratifying to know that our staff contributed positively to your experience. We look forward to welcoming you back on your next visit. Best regards, Aleksandra, Front Office Mercure Katowice Centrum

Customer review rating 4.0/5

Ian C. Friends - Confirmed reviews ALL

Well located opposite the Railway Station, great quality in the rooms and shared areas, nice people

Dear Ian, Thank you for your kind words regarding your recent stay at Mercure Katowice Centrum. We are pleased to hear that you appreciated our prime location, the quality of our rooms, and the hospitality of our staff. Your feedback is invaluable to us and encourages our team to continue providing exceptional service. Best regards, Aleksandra, Front Office Mercure Katowice Centrum

Other web-users rate our hotel

  • 704 reviews 9.5/10 Location
  • 711 reviews 9.1/10 Room
  • 621 reviews 9.4/10 Service
  • 14 reviews 1.9/10 WiFi
  • 407 reviews 9/10 Breakfast
  • 363 reviews 8.8/10 Comfort
  • 348 reviews 9.3/10 Food
  • 267 reviews 9.6/10 Cleanliness

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