Mercure Katowice Centrum 4 stars

Customer review rating (ALL Rating) 4.8/5 122 reviews

Mercure Katowice Centrum
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+ 21 Services

Hotel extras

  • Hotel promoting an eco-friendly lifestyle and sustainable hospitality

  • Location in the city center, next to the Railway Station

  • Close proximity to the International Congress Center

  • Modern 268 rooms in natural colors and materials

  • Winestone restaurant with local products

Hotel location

Mercure Katowice Centrum

Mlynska 6
40-098 katowice
poland

Tel: +48327978800

Check-in from 15h00

Check out up to 12h00

  • By plane

    KATOWICE AIRPORT At 30km / 18.64 miles

  • By helicopter

    MUCHOWIEC At 3.5km / 2.17 miles

  • By car

    MIKOLOWSKA At 2km / 1.24 miles

  • By train

    KATOWICE At 0.2km / 0.12 miles

GPS :50.2584887, 19.0191879

Hotel services

WINESTONE

Winestone is a culinary revelation that impresses with a rich selection of wines and the unusual taste of dishes served on les planches - stone boards. The menu consists of local products, and the selection of wines has been expanded to include Polish and

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 268 rooms
    • 5 rooms for people with reduced mobility
    • 25 family rooms
    • 8 connecting rooms
    • 268 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • Polish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Shoe shine machine
Access to property
  • PARKING Additional charge
    • On site
Well-being
  • FITNESS CENTER
    • On site
Family
  • Equipements for children
    • Stroller available
    • Bottle Warmer
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

We have 268 rooms of various standards, designed so that each guest can relax among natural colors and feel peace and harmony.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 97

  • Maximum capacity: 71 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Katowice Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

122 reviews

Personel

Customer review rating 5.0/5

Anonymous Friends - 20/11/2021 Confirmed reviews ALL

Ok

Szanowny Panie Sławomirze, Bardzo dziękujemy za znalezienie czasu i podzielenie się oceną o naszym hotelu Otrzymanie od Pana pozytywnej oceny jest dla nas zawsze bardzo ważne. Najbardziej cieszy nas pochwała personelu. Dzięki temu wiemy, że to co robimy, robimy dobrze. Serdecznie pozdrawiam i mam nadzieję do ponownego spotkania. Katarzyna Foltyn Kierownik Recepcji

Could not be any better

Customer review rating 5.0/5

Jase Solo - 12/11/2021 Confirmed reviews ALL

I’ve stayed in new hotels which have had issues so although this hotel is new it is not an overstatement to say nothing in this hotel could be better. From location (across the road from railway station and main shopping centre) to room quality (best mattress I’ve ever slept on, great stylish and functional furniture and bathroom) to facilities and to how helpful the staff were there is nothing this hotel could improve on. When in Katowice I had a go to hotel which was great but this place is on a different level and is now my new go to hotel in this city

Dear Mr Jason, It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Katowice. Thank you! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Your comments are truly appreciated. We all look forward to welcoming you back again, Respectfully, Katarzyna Foltyn Front Office Manager
Customer review rating 4.0/5

Dgo Business - 29/10/2021 Confirmed reviews ALL

The rooms were too hot, but the heater was switched off upon my request. The entry to the parking garage is extremely narrow. This will cause some damages to peoples cars in the future. No possibility to open a window in the room for fresh air. Furthermore brand new well equipped hotel. Good service and breakfast (maybe a bit more fruit options).

Dear THEODORUS G., We very much appreciate your comments regarding your stay at the Mercure Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katarzyna Foltyn Front Office Manager

great location for a traveller

Customer review rating 4.5/5

Greg Business - 27/10/2021 Confirmed reviews ALL

brand new hotel. good location. nice staff.

Dear Mr C., First of all, we would like to thank You for choosing again Accor hotel during Your trip. We very much appreciate your comments regarding your stay at the Mercure Katowice Centrum. It is as always a huge pleasure to receive such a positive feedback. Nevertheless, in your assessment I notice some areas that we definitely need to improve. I promise that we will do everything to make the next stay 100% satisfactory. Of course I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katarzyna Foltyn Front Office Manager

excellent location, new hotel

Customer review rating 5.0/5

Alexander G. Business - 24/10/2021 Confirmed reviews ALL

Brand new hotel in a perfect location right near railway station

Dear Mr Alexander, First of all, we would like to thank You for choosing again Accor hotel during Your trip. thank you very much for having taken the time to rate our hotel. I'm very happy to read that you were very satisfied with your stay. Nevertheless, in your assessment I notice some areas that we definitely need to improve. I promise that we will do everything to make the next stay 100% satisfactory. Your comments are truly appreciated. We all look forward to welcoming you back again, Katarzyna Foltyn Front Office Manager

Enjoyable stay

Customer review rating 4.0/5

Aimane Business - 23/10/2021 Confirmed reviews ALL

The hotel is new and you can see it back in all the materials used e.g. towels/bed etc. The staff in general is very nice, but could be a bit more friendly and attentive. Especially the front desk workers. Furthermore the hotel is located very central which is a big plus. All in all a hotel where I enjoy staying and that’s why I booked 2 more weeks here for my business trip.

Dear Mr Aimane, We very much appreciate your comments regarding your stay at the Mercure Katowice Centrum. It is always a pleasure to receive a feedback. First of all, we would like to apologize for the staff on a reception and also problems with lunchbox. I am really sorry for all inconvenience and believe that it will not happen again. Nevertheless, in your assessment I notice another areas that we definitely need to improve. I promise that we will do everything what we can do to make the next stay 100% satisfactory. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will only better than the previous one. Sincerely, Katarzyna Foltyn Front Office Manager

well located

Customer review rating 4.5/5

Krzysztof Business - 21/10/2021 Confirmed reviews ALL

extremely pleased

Szanowny Panie Krzysztofie, Bardzo dziękujemy za znalezienie czasu i podzielenie się oceną o naszym hotelu Otrzymanie od Pana pozytywnej oceny jest dla nas zawsze bardzo ważne. Nie mniej jednak, w Pana ocenie zauważam pewne obszary, które zdecydowanie musimy poprawić. Obiecuję, że będziemy robić wszystko co w naszej mocy, aby następny pobyt był w 100% zadowalający. Serdecznie pozdrawiam i mam nadzieję do ponownego spotkania. Katarzyna Foltyn Kierownik Recepcji

100 % satisfied.

Customer review rating 5.0/5

Jan O. Solo - 14/10/2021 Confirmed reviews ALL

I am an All Accor member and as always Mercure delivers. I have stayed in many Mercure hotels and this one in Katowice is up there with the best.

Dear Mr JAN O., We very much appreciate your comments regarding your stay at the Mercure Katowice Centrum. Your comments are truly appreciated and our team will be very happy to read it as well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katarzyna Foltyn Front Office Manager

Comfortable new hotel close to everything

Customer review rating 5.0/5

Mercedes M. Solo - 13/10/2021 Confirmed reviews ALL

Perfect location just across the train station. Helpful staff, delicious breakfast and great options for dinner. Everything is clean and new. Would come back and recommend.

Dear Mrs Mercedes M., It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Katowice. Thank you! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Your comments are truly appreciated. We all look forward to welcoming you back again, Respectfully, Katarzyna Foltyn Front Office Manager

Excellent location with lovely staff

Customer review rating 4.5/5

Anonymous Couples - 06/10/2021 Confirmed reviews ALL

Friendly hotel in a great location with excellent rooms and breakfast.

Dear Mrs Sarah, It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Katowice. Thank you! Nevertheless, in your assessment I notice another areas that we definitely need to improve. I promise that we will do everything what we can do to make the next stay 100% satisfactory. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Your comments are truly appreciated. We all look forward to welcoming you back again, Respectfully, Katarzyna Foltyn Front Office Manager

Great new addition to the city

Customer review rating 5.0/5

Wrozh G. Business - 30/09/2021 Confirmed reviews ALL

Conveniently located hotel, very comfy and with nice restaurant/bar! Recommended for business travellers.

Szanowny Panie Radosławie, serdecznie dziękuję za pozostawienie tak wspaniałej opiniii na temat pobytu w naszym hotelu. Cieszę się, że hotel spełnił Pana wymagania, a ja mogłam miec tę ogromną przyjemność porozmawiania z Panem osobiście. Liczymy na Pana szybki powrót do naszego hotelu. Pozdrawiam serdecznie, Katarzyna Foltyn Kierownik Recepcji

Good location

Customer review rating 3.5/5

Bernard Business - 29/09/2021 Confirmed reviews ALL

Mediocre service

Dear Mr Bernard, Thank you for taking the time to tell us about your experience at the Mercure Katowice Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. First of all I would like to apologize for the staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to also apologize for the quality of breakfast. I already reported that so I believe that during next stay You will fully enjoy our breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katarzyna Karwat Front Office Manager

Centrum location

Customer review rating 5.0/5

Anonymous Families - 23/09/2021 Confirmed reviews ALL

Good stay in the center of Katowice. Auto access was a little daunting but the garage was spacious for a Polish parking garage. Front desk was very helpful overall good experience

Dear Mr THOMAS, We very much appreciate your comments regarding your stay at the Mercure Katowice Centrum . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katarzyna Foltyn Front Office Manager

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