Mercure Katowice Centrum 4 stars

Name: Hotel Mercure Katowice Centrum - ALL - ALL
Address: Mlynska 6, KATOWICE, 40-098, Poland
Telephone: +48327978800
Rating: 4.8

Customer review rating (ALL Rating) 4.8/5 1,052 reviews

Mlynska 6, 40-098 KATOWICE, Poland

Description

Mercure Katowice Centrum

Hotel for travellers looking for local and authentic experiences

Together with the whole team, a warm welcome to our hotel. We wish you great moments and an unforgettable stay. We are waiting for you in Katowice!

Andrzej KLEEBERG, Hotel Manager

Mercure Katowice Centrum hotel is an impressive new hotel in the centre of Katowice which focuses primarily on modernity, ecology and sustainability. The hotel landmark, which perfectly reflects these values, is stunning natural façade, the largest plant green wall in the city. The Mercure Katowice Centrum Hotel and its unique green design have consciously and actively contributed to the historical changes which have taken place in Katowice in recent years.

The hotel is conveniently located next to the Railway and Bus Stations, from which there is a direct connection to Katowice Airport. A local tram stop 200 meters away with access to the Congress Center (5 minutes). The close vicinity of Galeria Katowicka, the Market Square, Spodek, NOSPR and the Silesian Museum makes it the best place to discover Katowice, both in terms of tourism and business.

Our hotel has 268 rooms, including suites. Free, super fast Wi-Fi throughout the facility. There are also modern conference rooms, a fitness center with a gym and massage room, and a Winestone restaurant.

Hotel extras

A hotel that promotes an ecological lifestyle and sustainable hospitality
Location in the city center, next to the Railway Station
Close proximity to the International Congress Center
Modern 268 rooms in natural colors and materials
Winestone restaurant with local products

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

We have 268 rooms of various standards, designed so that each guest can relax among natural colors and feel peace and harmony.

Room

Classic Room - 1 double bed

2 persons
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

Room

Classic Room - 2 separate beds

2 persons
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

Room

Privilege Room - 1 double bed

3 persons
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

Hotel location

Mercure Katowice Centrum

Mlynska 6
40-098 KATOWICE
Poland

GPS:50.2584887, 19.0191879

Telephone +48 32 797 88 00

Railway station
Highway exit
Helipad/aerodrome

KATOWICE

Railway station

Access: 200 m / 0.12 mi 2 min walk

MIKOLOWSKA

Highway exit

Access: 2 km / 1.24 mi 25 min walk / 5 min drive

MUCHOWIEC

Helipad/aerodrome

Access: 3.5 km / 2.17 mi 40 min walk / 8 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

In summary

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

WINESTONE

Winestone is a culinary revelation that impresses with a rich selection of wines and the unusual taste of dishes served on les planches - stone boards. The menu consists of local products, and the selection of wines has been expanded to include Polish and

Our guest reviews

Perfect location, great staff

Emma Business - 3/21/2023 Confirmed reviews ALL

Long stay, well looked after - staff your best feature

Good location, nice hotel, but quite a bad staff experience

Kate Business - 3/13/2023 Confirmed reviews ALL

The hotel is very lovely. The location is great, and the rooms were comfortable. But the communication between the general staff managing the whole Mercure brand bookings (website and email) and the hotel staff is terrible. We had to call 3 times to change the reservation. Our clients were surprised by issues with booking because two Mercure teams were saying completely different things to us. You should even discuss it with the Katowice team or block updating the reservation via online form/email. You cannot allow both ways of communication where these two teams are to working with each other, and it's causing a mess and frustrations on our side and our guests.

Dear Catherine, First of all I would like to thank you very much for sharing your impressions after your stay with us. I am delighted that your stay at the hotel itself met your expectations. Thank you for appreciating both our location and the comfort of our rooms. You draw our attention to the challenges of making a booking, for which please accept our apologies. Your comments are very valuable to us and I assure you that both the reservations department and reception have already made arrangements to improve the quality of service so that similar situations do not arise in the future. I am full of hope that you will return to our hotel and that the pleasant atmosphere you had the opportunity to experience on site made up for the inconvenience. I assure you that the next time you book, we will make every effort to ensure that your entire experience before, during and after your stay is fulfilling. Respectfully Marta Ciwińska Front Office Shift Leader

Excellent

Hilary L. Business - 3/5/2023 Confirmed reviews ALL

Great check-in, room lovely - very clean and a really comfortable bed. Breakfast was great. Very conveniently located. Highly recommended.

Dear Hilary Thank you very much for staying with us and taking the time to give us your feedback. It is wonderful to read that you liked our hotel, location, breakfast, staff and service so much. We are delighted that you appreciated the work of all the staff. We are most pleased that you recommend our services. Furthermore, we very much hope that you will visit us again in the future, and we will do our best to make it a pleasant stay. Looking forward to our next stay Marta Ciwńska Front Office Shift Leader

Well located, comfortable rooms.

Anonymous Families - 3/5/2023 Confirmed reviews ALL

The breakfast was the only minus at your hotel. It didn't give me the 4 stars of the hotel.

Dear Mr Thomas, Thank you for taking the time to rate your stay at the Mercure Katowice Centrum. We are very sorry that you were not satisfied wit our breakfast. We are doing our best to resolve the matter you raised. Thank you for letting us know. I hope this does not discourage you from making another booking at our hotel, which will give us the opportunity to rehabilitate ourselves and provide a top quality service. Respectfully. Marta Ciiwńska Front Office Shift Leader

Best service ever

Alexander Families - 2/27/2023 Confirmed reviews ALL

Extremly professional hotel staff makes the stay in Mercure Katowice to the top of the list. It's incredible how hotel management and entire team manage to perfectionize their service to treat the guests better than in 5 star hotels.

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