Mercure Szczyrk Resort 4 stars

Customer review rating (ALL Rating) 4.6/5 3,082 reviews

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Mercure Szczyrk Resort - Image 1
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Wrzosowa 28A, 43-370 SZCZYRK, Poland

Description

Hotel extras

  • Stunning views of the highest located conference hotel in Poland

  • Rooms modernly equipped and inspired by regional design

  • Unique dining at Flame and Seasons restaurants and WOW and Luna bars

  • Swimming pool complex with Flow Pool bar, saunarium, whirlpool bath and Spa

  • For hotel guests, admission to the Water & Fun zone is FREE

Our accommodation(s)

Hotel location

Mercure Szczyrk Resort

Wrzosowa 28A
43-370 SZCZYRK
Poland

GPS:49.722103, 19.02241

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,082 reviews

Customer review rating 5.0/5

Michal D. Families - Confirmed reviews ALL

Great and very helpful hotel staff, great location and facilities.

Dear Michal , Thank you for your kind words regarding our staff, location, and facilities. We are delighted to hear you had a positive experience at Mercure Szczyrk Resort and appreciate your feedback. Best regards, Team Mercure Szczyrk Resort

Customer review rating 5.0/5

Mateusz M. Families - Confirmed reviews ALL

I stayed at Mercure Szczyrk Resort with my son and the overall experience was very positive. The service was professional and well organized, the rooms comfortable and maintained to a high standard, and the food consistently good. The hotel offers a broad range of amenities, and its location with attractive views and easy access to outdoor activities is a clear advantage. This was our second stay, and the quality remains consistent across all key areas. The property is clearly well managed and focused on guest experience. I will gladly return in the future, also outside the winter season. Thank you and see you soon 😊

Dear Mateusz, Thank you for taking the time to share your positive experience at Mercure Szczyrk Resort. We are delighted to hear that you and your son enjoyed your stay and found our service to be professional and well organized. It is gratifying to know that our commitment to maintaining high standards in both our rooms and dining options contributed to your enjoyment. We take great pride in our amenities and the beautiful location, which indeed provides easy access to a variety of outdoor activities. It is wonderful to hear that you plan to return, and we look forward to welcoming you again, regardless of the season. Your continued support is greatly appreciated. Pozdrawiamy, Zespół Mercure Szczyrk Resort

Customer review rating 1.0/5

Martin P. Couples - Confirmed reviews ALL

Overall I consider the hotel to be very nice and well located. Even though we explictily requested room at an upper floor (I understand some very high floors are at extra charge), we got a floor at a parking lot. I believe it's quite understandable customers choose the hotel (given its location) also due to views. Our view of parking lot has been a huge disappointment for us, especially after 5 hours of drive.

Dear Mr. P., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your comments and are very sorry to learn that your stay did not meet your expectations. While we are pleased that you found the hotel nice and well located, we sincerely apologize for the disappointment regarding your room allocation. We fully understand how important the view can be, especially in a hotel with such a location, and even more so after a long five-hour drive. If you had explicitly requested a higher floor, we should have either prioritized this request more carefully or clearly informed you in advance if it was not possible. We regret that the room overlooking the parking area negatively impacted your overall experience. We are also very sorry to hear about the technical issues you encountered and that you had to resolve them twice. This is certainly not the level of comfort and service we aim to provide. Your comments regarding the WiFi quality and the overall value for money have been shared with the relevant departments for immediate review and improvement. Additionally, we take your feedback about our team seriously. Providing attentive and proactive service is extremely important to us, and we will use your comments as an opportunity to further train and support our staff. Please accept our sincere apologies for the inconvenience caused. We genuinely hope you will consider giving us another opportunity in the future to provide you with the experience you originally expected and deserved. Kind regards, Guest Experience Coordinator

Customer review rating 4.5/5

Olesia K. Families - Confirmed reviews ALL

Everything was perfect except one thing. Our room was under kids zone. We heard noise all day long

Dear Olesia, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed your time with us. We apologize for the inconvenience caused by the noise from the kids zone; we appreciate your feedback as it helps us improve the guest experience. Best regards, The Mercure Szczyrk Resort Team

Customer review rating 1.5/5

Lysiotis G. Friends - Confirmed reviews ALL

I recently stayed at Mercure Szczyrk for four nights. Architecturally, the hotel is truly beautiful. The building itself is impressive, and our room was spacious and very comfortable. The breakfast was outstanding – without exaggeration, one of the best aspects of the stay, with excellent variety and quality. Unfortunately, the overall experience did not meet expectations. Our room was cleaned only on the first day of our stay. For the remaining three days, there was no housekeeping service. After I reported this to reception, they seemed genuinely surprised, but the issue had already affected our comfort. We had no clean towels for three days, coffee and tea were not restocked, and the shower gel ran out on the last day. The service at the lobby bar was particularly disappointing. The staff appeared unprofessional and at times rude. We ordered cocktails, but the first time the order was completely wrong — we received wine instead. The second attempt was incomplete, and we are still “waiting” for a cake that never arrived. This level of service is simply unacceptable for a hotel in this price category. While the reception staff were generally polite and correct, the hotel seemed overwhelmed. I understand it was peak season due to winter holidays and Valentine’s Day, and the property was clearly full. However, a properly managed hotel should be able to operate efficiently at full capacity. The atmosphere throughout the hotel was very loud and crowded. There appeared to be no dress code in the restaurant; guests were dining in bathrobes and slippers, which significantly reduced the overall standard and ambience. In summary, although the building and breakfast are strong positives, the operational shortcomings and service issues made the stay far less enjoyable than expected. Considering the price, I would not recommend this hotel.

Dear Mr. Lysiotis, Thank you for taking the time to share such detailed feedback following your recent stay at Mercure Szczyrk Resort. First of all, we sincerely appreciate your kind words regarding our architecture, the comfort of your room, and especially our breakfast offering. It is very rewarding to know that these aspects of your stay met your expectations and stood out positively. At the same time, we are truly sorry that the overall experience did not reflect the standards we strive to deliver. The lack of daily housekeeping, missing towel replacement, and failure to restock coffee, tea, and toiletries are clearly below our service standards. Please accept our sincere apologies for the inconvenience this caused. This situation should not have occurred, regardless of occupancy levels. We are equally concerned to read about your experience at the lobby bar. Incorrect and incomplete orders, as well as any perception of unprofessional or discourteous behavior, are unacceptable and certainly not representative of the level of hospitality we aim to provide. Your comments have been shared with the relevant department managers to ensure immediate review and corrective training where necessary. While peak periods such as winter holidays and Valentine’s Day do bring increased occupancy, this should never compromise service quality. Your remarks regarding operational management, housekeeping consistency, and overall guest experience during high-demand periods are taken very seriously. We also regret that the atmosphere and restaurant dress standards negatively impacted your perception of the hotel. Creating a comfortable yet refined environment for all guests is important to us, and your observations will be considered in our ongoing service improvements. As a member of the ALL – Accor Live Limitless programme, your loyalty is especially valued, and we are disappointed that we did not provide the level of experience you rightfully expected. We hope you will allow us the opportunity to regain your trust in the future and provide you with the high standard of stay that reflects both our brand and your expectations. Kind regards, Athena Guest Experience Coordinator

Other web-users rate our hotel

  • 629 reviews 8.3/10 Location
  • 1,184 reviews 8.5/10 Room
  • 944 reviews 8.2/10 Service
  • 18 reviews 4.6/10 WiFi
  • 1,229 reviews 8.9/10 Food
  • 629 reviews 8.7/10 Vibe
  • 331 reviews 9.5/10 Breakfast
  • 255 reviews 8.6/10 Cleanliness

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