Mercure Szczyrk Resort 4 stars

Vážený pane, Děkujeme za Vaše pozitivní hodnocení. Jsme potěšeni, že jste měl příjemný pobyt a že jste s našimi službami spokojen. Pozdravujeme, Tym Mercure Szczyrk Resort

Dear Guest, Thank you for taking the time to share your feedback and, above all, for your continued loyalty to Mercure Szczyrk Resort. It is truly rewarding to know that our hotel has become a place you enjoy returning to. We are delighted that you once again appreciated the cleanliness, our team's service, and the overall comfort of your stay. At the same time, we sincerely apologize for the shortcomings you encountered. We are sorry that the sparkling water dispenser was not functioning properly and that the air conditioning remote control was missing batteries. While these may seem like small details, we fully understand that they influence the overall comfort of your stay and should have been identified before your arrival. We especially appreciate you bringing these issues to our attention. Feedback from returning guests is incredibly valuable, as it helps us identify areas where we need to improve and maintain the standards that our guests expect. Thank you once again for your honest comments. We hope to welcome you back soon and provide an experience that fully reflects the quality you have come to expect from Mercure Szczyrk Resort. Kind regards, Guest Experience Team Mercure Szczyrk Resort

Dear Dawid, Thank you for taking the time to share your experience at Mercure Szczyrk Resort. We are delighted to hear that your stay exceeded your expectations and that you found the room comfortable and well-equipped. It is wonderful to know that you enjoyed the stunning views and the overall atmosphere of our hotel. We sincerely apologize for the service delay you experienced at the WOW Bar. Your feedback regarding the attentiveness of our staff is invaluable, and we will take it into consideration to enhance our guest experience in that area. We strive to provide prompt and attentive service, and it is disappointing to learn that we fell short during your visit. We appreciate your recommendation and look forward to welcoming you back for an even better experience. Best regards, Mercure Szczyrk Resort Team

Dear Guest, Thank you for taking the time to share such a detailed review of your stay at Mercure Szczyrk Resort. We truly appreciate your balanced feedback and are pleased to hear that you enjoyed many aspects of your visit, including the comfort and cleanliness of your room, the quality of our cuisine, and especially your experience at Luna Bar. It is wonderful to know that its atmosphere, service, and surroundings became the highlight of your weekend. At the same time, we sincerely apologize for the disappointing experience during your arrival. We fully understand how frustrating it must have been to receive information over the phone suggesting that an earlier check-in would be possible, only to have to wait until the official check-in time. While early check-in is always dependent on room availability, we regret that the communication you received raised expectations that we were ultimately unable to meet. We have shared your comments with our Front Office team to help us improve the consistency of our communication. We are also sorry that the wellness area and the atmosphere in Seasons Restaurant felt too crowded to provide the relaxing experience you were looking for. We understand that comfort and tranquility are essential elements of a getaway, especially for couples, and we appreciate your honest observations regarding these areas. Although we are disappointed that we did not fully meet your expectations, we are grateful that you recognized the many positive aspects of your stay. Your feedback is invaluable and helps us continue improving both our service and the overall guest experience. We sincerely hope you will give us another opportunity to welcome you back and provide the relaxing and seamless stay that we strive to deliver. Kind regards, Guest Experience Team Mercure Szczyrk Resort

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered upon arrival. A clean and well-prepared room is one of the most fundamental standards we strive to provide, and we regret that we fell short in this instance. We are also sorry to hear about the non-functioning water fountain, the crowded atmosphere during breakfast, and your disappointment with the wellness area. We understand how these aspects can significantly affect the comfort and relaxation of a stay, particularly when you are looking for a peaceful getaway as a couple. It is equally disappointing to learn that you did not receive the welcome drink that had been promised and that the process of ordering beverages during dinner was unclear due to the lack of available staff. This is certainly not the level of service we aim to provide, and your comments have been shared with the relevant department managers for review and improvement. While we regret that your experience was not the one we intended to deliver, we sincerely appreciate your honest feedback. It helps us identify areas where we need to improve and enhance the experience for our future guests. We hope you will consider giving us another opportunity in the future to provide you with the level of hospitality that Mercure Szczyrk Resort strives to offer. Kind regards, Guest Experience Team Mercure Szczyrk Resort