Mercure Szczyrk Resort 4 stars

Customer review rating (ALL Rating) 4.6/5 3,246 reviews

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Mercure Szczyrk Resort - Image 1
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Wrzosowa 28A, 43-370 SZCZYRK, Poland

Description

Hotel extras

  • Stunning views of the highest located conference hotel in Poland

  • Rooms modernly equipped and inspired by regional design

  • Unique dining at Flame and Seasons restaurants and WOW and Luna bars

  • Swimming pool complex with Flow Pool bar, saunarium, whirlpool bath and Spa

  • For hotel guests, admission to the Water & Fun zone is FREE

Our accommodation(s)

Hotel location

Mercure Szczyrk Resort

Wrzosowa 28A
43-370 SZCZYRK
Poland

GPS:49.722103, 19.02241

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,246 reviews

Customer review rating 5.0/5

Ricky T. Business - Confirmed reviews ALL

Check in was an easy process and then the rest of the stay was faultless as the facilities and service of the staff were of a very high standard. I would highly recommend this hotel to other travellers

Dear Ricky, Thank you for your kind words regarding our location and facilities. We take pride in our high standards of service and are delighted to hear that your stay was enjoyable. Your recommendation means a lot to us. Kindest Regards, Mercure Szczyrk Resort Team

Customer review rating 3.0/5

Nigel B. Business - Confirmed reviews ALL

Great except can never send an invoice. I get ghree requests for feedback but no invoice

Customer review rating 2.0/5

Andrej K. Families - Confirmed reviews ALL

The food was average — I would rate it 2.5 out of 5. It was edible, but nothing that stood out or impressed me. This is primarily a business hotel, and I would not consider it particularly baby- or family‑friendly. While the swimming pool is great, the lifeguards were quite unfriendly, which took away from the experience. The indoor kids’ corner/play area is extremely small, most of the toys were damaged, and there was no animation or activities for children. Service was a major disappointment. At the WOW Bar, we waited around 20 minutes just to be served, even though the bar was almost empty. After ordering, it took another 15 minutes for a draft beer, which arrived without foam, and 10 minutes for a cappuccino. It’s hard to imagine how the service would cope when the hotel or bar is busy. There were also safety concerns — exposed wiring coming out of the walls near corridor lamps. I accidentally touched one cable I hadn’t noticed and got an electric shock. Overall, the hotel is nice, new, and well equipped, but the service quality is well below expectations for a hotel of this standard.

Dear Mr. K., thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your kind comments regarding our surroundings, as well as the cleanliness and comfort of the rooms. At the same time, we are very sorry to learn that many aspects of your experience did not meet your expectations. Please accept our sincere apologies for the service issues you encountered, particularly at the WOW Bar and during check-out. The waiting times and lack of flexibility you described are certainly not in line with our standards and will be addressed with the team. We are also concerned to hear about the behavior of the lifeguard and regret that this created a stressful atmosphere rather than a relaxing one for your family. Your comments regarding the children’s facilities, food quality, and WiFi limitations are very valuable and have been shared with the relevant departments for improvement. Most importantly, we are deeply concerned about the safety issue you mentioned. Exposed wiring is unacceptable, and we are treating this matter with the highest priority to ensure the safety of all our guests. Thank you as well for your feedback regarding early check-in and late check-out policies — we understand your frustration and will review our approach to ensure greater flexibility whenever possible. We sincerely regret that your stay did not reflect the level of service we aim to provide and hope we may have the opportunity to welcome you again in the future and restore your confidence in us. Kind regards, Guest Experience Department

Customer review rating 3.5/5

Pawel K. Couples - Confirmed reviews ALL

My favorite destination in Szczyrk but it is, really annoying to pay for parking in the rural area and quite the same as the center of cities and no even for garage but just outside parking. Moreover, this is the only sauna which is not textile free. It is not really nice to breath all this plastic in saune or knowing that all sweat in swimsuit left in cold plunge. No drinking water in sauna! The breakfast chairs and tables at the windows side is a little bit kind of uncomfortable.

Dear Paweł, Thank you for taking the time to share such a detailed review following your recent stay with us in Szczyrk. We truly appreciate your feedback and your overall rating of 70/100. We are very pleased to hear that our hotel remains one of your favorite destinations and that you rated highly our accommodation, cleanliness, breakfast selection, and especially our team. Klaudia at reception will be delighted to receive your kind words—thank you for recognizing her patience and support. At the same time, we sincerely regret the inconveniences you experienced. Your comments regarding the parking fees are fully understood, and we recognize how frustrating this can feel, particularly given the location and type of parking offered. We also take note of your concerns about the sauna policy. We understand that preferences regarding textile-free wellness areas can vary, and your feedback highlights an important perspective that we will share with management for further consideration. We are sorry as well for the lack of easily accessible drinking water in the sauna area and the discomfort of the breakfast seating near the windows. These are valuable observations, and we will review them to improve guest comfort. Regarding the reservation and billing process, we apologize for the inconvenience caused by the status linking issue and the credit card policy. We understand how important a smooth and efficient check-in and billing experience is, and your feedback will help us address these points with our team. We also appreciate your note about sustainability efforts and water availability on the floors—this is helpful as we continue to improve our services. Thank you once again for your constructive feedback and for being a valued ALL Accor Gold member. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, Guest Experience Department

Customer review rating 4.0/5

Oto F. Families - Confirmed reviews ALL

See above.

Dear Guest, Thank you for your kind words regarding our pool, wellness area, and breakfast offerings. We appreciate your feedback about the service at the Wow Bar and will consider it for future improvements to enhance our guest experience. Best regards, The Mercure Szczyrk Resort Team

Other web-users rate our hotel

  • 675 reviews 8.3/10 Location
  • 1,251 reviews 8.5/10 Room
  • 1,009 reviews 8.3/10 Service
  • 19 reviews 4.3/10 WiFi
  • 1,306 reviews 9/10 Food
  • 672 reviews 8.8/10 Vibe
  • 360 reviews 9.5/10 Breakfast
  • 266 reviews 8.6/10 Cleanliness

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