Mercure Szczyrk Resort 4 stars

Customer review rating (ALL Rating) 4.6/5 3,184 reviews

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Mercure Szczyrk Resort - Image 1
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Wrzosowa 28A, 43-370 SZCZYRK, Poland

Description

Hotel extras

  • Stunning views of the highest located conference hotel in Poland

  • Rooms modernly equipped and inspired by regional design

  • Unique dining at Flame and Seasons restaurants and WOW and Luna bars

  • Swimming pool complex with Flow Pool bar, saunarium, whirlpool bath and Spa

  • For hotel guests, admission to the Water & Fun zone is FREE

Our accommodation(s)

Hotel location

Mercure Szczyrk Resort

Wrzosowa 28A
43-370 SZCZYRK
Poland

GPS:49.722103, 19.02241

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,184 reviews

Customer review rating 3.5/5

Pawel K. Couples - Confirmed reviews ALL

My favorite destination in Szczyrk but it is, really annoying to pay for parking in the rural area and quite the same as the center of cities and no even for garage but just outside parking. Moreover, this is the only sauna which is not textile free. It is not really nice to breath all this plastic in saune or knowing that all sweat in swimsuit left in cold plunge. No drinking water in sauna! The breakfast chairs and tables at the windows side is a little bit kind of uncomfortable.

Dear Paweł, Thank you for taking the time to share such a detailed review following your recent stay with us in Szczyrk. We truly appreciate your feedback and your overall rating of 70/100. We are very pleased to hear that our hotel remains one of your favorite destinations and that you rated highly our accommodation, cleanliness, breakfast selection, and especially our team. Klaudia at reception will be delighted to receive your kind words—thank you for recognizing her patience and support. At the same time, we sincerely regret the inconveniences you experienced. Your comments regarding the parking fees are fully understood, and we recognize how frustrating this can feel, particularly given the location and type of parking offered. We also take note of your concerns about the sauna policy. We understand that preferences regarding textile-free wellness areas can vary, and your feedback highlights an important perspective that we will share with management for further consideration. We are sorry as well for the lack of easily accessible drinking water in the sauna area and the discomfort of the breakfast seating near the windows. These are valuable observations, and we will review them to improve guest comfort. Regarding the reservation and billing process, we apologize for the inconvenience caused by the status linking issue and the credit card policy. We understand how important a smooth and efficient check-in and billing experience is, and your feedback will help us address these points with our team. We also appreciate your note about sustainability efforts and water availability on the floors—this is helpful as we continue to improve our services. Thank you once again for your constructive feedback and for being a valued ALL Accor Gold member. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, Guest Experience Department

Customer review rating 4.0/5

Oto F. Families - Confirmed reviews ALL

See above.

Dear Guest, Thank you for your kind words regarding our pool, wellness area, and breakfast offerings. We appreciate your feedback about the service at the Wow Bar and will consider it for future improvements to enhance our guest experience. Best regards, The Mercure Szczyrk Resort Team

Customer review rating 5.0/5

Michal D. Families - Confirmed reviews ALL

Great and very helpful hotel staff, great location and facilities.

Dear Michal , Thank you for your kind words regarding our staff, location, and facilities. We are delighted to hear you had a positive experience at Mercure Szczyrk Resort and appreciate your feedback. Best regards, Team Mercure Szczyrk Resort

Customer review rating 5.0/5

Mateusz M. Families - Confirmed reviews ALL

I stayed at Mercure Szczyrk Resort with my son and the overall experience was very positive. The service was professional and well organized, the rooms comfortable and maintained to a high standard, and the food consistently good. The hotel offers a broad range of amenities, and its location with attractive views and easy access to outdoor activities is a clear advantage. This was our second stay, and the quality remains consistent across all key areas. The property is clearly well managed and focused on guest experience. I will gladly return in the future, also outside the winter season. Thank you and see you soon 😊

Dear Mateusz, Thank you for taking the time to share your positive experience at Mercure Szczyrk Resort. We are delighted to hear that you and your son enjoyed your stay and found our service to be professional and well organized. It is gratifying to know that our commitment to maintaining high standards in both our rooms and dining options contributed to your enjoyment. We take great pride in our amenities and the beautiful location, which indeed provides easy access to a variety of outdoor activities. It is wonderful to hear that you plan to return, and we look forward to welcoming you again, regardless of the season. Your continued support is greatly appreciated. Pozdrawiamy, Zespół Mercure Szczyrk Resort

Customer review rating 1.0/5

Martin P. Couples - Confirmed reviews ALL

Overall I consider the hotel to be very nice and well located. Even though we explictily requested room at an upper floor (I understand some very high floors are at extra charge), we got a floor at a parking lot. I believe it's quite understandable customers choose the hotel (given its location) also due to views. Our view of parking lot has been a huge disappointment for us, especially after 5 hours of drive.

Dear Mr. P., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your comments and are very sorry to learn that your stay did not meet your expectations. While we are pleased that you found the hotel nice and well located, we sincerely apologize for the disappointment regarding your room allocation. We fully understand how important the view can be, especially in a hotel with such a location, and even more so after a long five-hour drive. If you had explicitly requested a higher floor, we should have either prioritized this request more carefully or clearly informed you in advance if it was not possible. We regret that the room overlooking the parking area negatively impacted your overall experience. We are also very sorry to hear about the technical issues you encountered and that you had to resolve them twice. This is certainly not the level of comfort and service we aim to provide. Your comments regarding the WiFi quality and the overall value for money have been shared with the relevant departments for immediate review and improvement. Additionally, we take your feedback about our team seriously. Providing attentive and proactive service is extremely important to us, and we will use your comments as an opportunity to further train and support our staff. Please accept our sincere apologies for the inconvenience caused. We genuinely hope you will consider giving us another opportunity in the future to provide you with the experience you originally expected and deserved. Kind regards, Guest Experience Coordinator

Other web-users rate our hotel

  • 649 reviews 8.3/10 Location
  • 1,224 reviews 8.5/10 Room
  • 979 reviews 8.2/10 Service
  • 19 reviews 3.9/10 WiFi
  • 1,267 reviews 9/10 Food
  • 651 reviews 8.7/10 Vibe
  • 349 reviews 9.6/10 Breakfast
  • 262 reviews 8.6/10 Cleanliness

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