All employees very helpful and friendly, food, accommodation, spa and wellness absolutely wonderful.

Ok

Check-in was rather quick and without any complications. The receptionist was helpful and kind. The room and bathroom were quite spacious, modern and well-designed, but not perfectly clean - we discovered some dust on a shelf and a piece of condom packaging under the bed. Nevertheless, overall the room was clean. Both breakfast and dinner had plenty of options, and everyone could choose something they enjoyed. We also appreciated the information sheets with the best times to go to breakfast, based on everyone's preferences. Our stay included access to the water and fun zone, as well as the sauna, which we did not have time to try. But we enjoyed the water and fun zone very much. We also visited the game room, which had many games to choose from. The tickets could be cheaper, but the price was worth the experience. Last but not least, we tried the Luna Bar on 7th floor, which had great atmosphere, nice view of the stars and kind staff. Overall, we were satisfied with our stay and would love to come back again.

small room for 4 persons

Comfortable rooms and amenities, beautiful location, friendly staff!

Super!

It’s not often that I leave a hotel genuinely struggling to find something to criticise. Mercure Szczyrk Resort is one of those places. Was absolutely everything perfect? No. I have two small observations, which I’ll come back to. But did either of them affect our overall experience? Definitely not. For us, this was a full 10/10 stay. A fantastic welcome and upgrade Our stay started brilliantly. We arrived early, yet our room was already prepared. Even better, the hotel had proactively upgraded us to room 928 on the top floor, with a balcony. That alone was a very nice recognition of my ALL Platinum status. But… I asked whether there might be a possibility of going one step further, ideally to at least a Junior Suite. 😊 This is where Marek at reception deserves a special mention. He was extremely friendly and, rather than simply saying it wasn’t possible, he genuinely took the time to check what could be done. And he made it happen. We eventually moved to Junior Suite 704. Apart from the additional space, we had access to a rather unusual terrace with an actual lawn immediately outside the room. Although part of the outdoor area is shared, it still felt peaceful and almost like having a private little garden. An additional bonus was its location practically next door to the Luna Executive Lounge. Luna Executive Lounge – a great concept Luna is definitely one of the features that makes this hotel stand out. For eligible guests, it operates as an Executive Lounge between 11:00 and 16:00, providing a quieter and more secluded space away from the busiest parts of the resort. As an ALL Platinum member, I had access to Luna regardless of the room category originally booked, which I consider a very worthwhile benefit. I particularly want to mention Daria, who looked after us in Luna. A hotel can have beautiful interiors and impressive facilities, but ultimately it is often the people we remember most. Daria is certainly one of those people. Maksym – a small detail that says a lot about the service. During both breakfast and our evening meal, Maksym from the restaurant floor team also caught our attention. He demonstrated something that isn’t always guaranteed, even in very good hotels – proactivity.Empty plates, glasses and other items disappeared from our table almost immediately, without us having to look around for someone or ask. It might sound like a small thing, but genuinely good service is often made up of exactly these small details. Two things that could be improved The first involved our ALL welcome-drink voucher, which for some reason wasn’t displaying correctly in the app. Technical problems happen, and I have absolutely no issue with that. What I didn’t particularly like was how the problem was handled. Instead of a quick telephone call between the bar and reception, I was asked to leave the bar and go to reception myself to resolve it. Of course, this was hardly a major problem, but in a hotel operating at this level it felt unnecessary. A guest shouldn’t really have to act as a messenger between two departments of the same hotel. My second observation concerns the saunarium, for which there is an additional charge. It is clean and perfectly pleasant, and I certainly can’t say there is anything wrong with it. The issue is simply that, because access costs extra, I expected something that would make the experience feel noticeably more special. At present, I didn’t find anything particularly distinctive about it. In my opinion, this represents a good opportunity for further development. A few additional features, a more interesting relaxation area, or simply some touches that create a more premium experience could make the additional charge feel much more worthwhile. So why 10/10? Because, for me, 10/10 doesn’t mean that absolutely nothing could possibly be improved. It means looking back at the entire experience after the stay and asking myself: did those small issues genuinely take anything away from our time here? In this case, the answer is no. The fantastic location and views, the impressive resort itself, our room being ready early, excellent recognition of ALL Platinum status, the initial upgrade to a top-floor balcony room and then, thanks to Marek’s efforts, Junior Suite 704, the terrace and lawn, Luna Executive Lounge, and people such as Marek, Daria and Maksym all considerably outweighed those minor shortcomings.And the people are particularly important. You can build an impressive resort in a beautiful location. You can add pools, restaurants, lounges and fantastic rooms. But ultimately, it is good service that makes somebody want to return.We do. Mercure Szczyrk Resort – an unquestionable 10/10 from us. Not because absolutely everything was perfect. Because the overall stay was good enough that those small imperfections simply couldn’t spoil an exceptional experience. We will be back. ⭐⭐⭐⭐⭐

Overall, the stay was fine, the hotel is nice, and the surroundings are beautiful. The food was good, but there could have been a wider selection of meatless options, especially for dinner. However, there was an extremely disturbing noise from other rooms every single night until 12:30 AM, which ruined the overall impression.

Super

When I check in reception asked me for another payment. I already paid when make a reservation. So I spent lots of time to explain it.

We really enjoyed our stay. We were particularly pleased with the standard of the Flame restaurant; the cuisine is excellent. The hotel offers a beautiful view of the mountains, and the WOW bar is a very pleasant place to sit.

Very beautiful luxury hotel with awesome view and spa! Would love to come back again!

Overall, we had a pleasant stay. The room was clean and comfortable, and the breakfast was delicious. However, there were a few things that could have been better and, in our opinion, did not quite match the experience we would expect from a 4-star hotel. At the beginning of our stay, there was an incorrect amount charged, which was eventually resolved. The pool area also felt rather small considering the size of the hotel and the number of guests using it. We were also a little surprised that the sauna and parking required additional fees. It was also not possible to charge things to our room, as we were told this was not available. On our last evening, we ordered two drinks at the bar to take to our room, and the payment process took more than 30 minutes, which felt unnecessarily long. None of these things had a major impact on our holiday, but taken together, they made the overall experience feel a little below what we would expect from a 4-star hotel. There were certainly many positive aspects, but there is some room for improvement in terms of service and the overall guest experience.

This hotel was terrific and exceeded all our expectations. The wonderful, welcoming staff was amazing and made us feel at home! The manager, Sobieslaw and Natalia Kois were the best. We couldn't have asked for a more pleasant and phenomenal experience. These two went above and beyond to make us feel welcomed, comfortable and extremely relaxed while we were away from home. Moreover, seeing their beautiful and warm smiles in the lobby made us very happy. Employees such as these should be cherished and greatly rewarded. Agata, at the reception desk, whom we first encountered upon arrival welcomed us so warmly and with high professionalism. Ultimately what makes the experience more memorable and enjoyable, are the fantastic employees. Every aspect of this establishment is of highest standard and unequivocally of the highest caliber. The people and the hotel will be immensely missed. The Seasons restaurant was fantastic, terrific staff. We were greeted with kind smiles, too many names to mention. We were impressed with the staff and the delicious food with a vast array of selections to choose from. Gary and Sunil from housekeeping were wonderful. Some of the most wonderful people we've ever had the pleasure of meeting are employed at the Mercure hotel. The pool staff was terrific as well. I will never forget a young lady named Dominika, extraordinary person with the kindest predisposition. Everything was perfect. On the day we were leaving we had the privilege of meeting the main manager, Marcin, and it all made sense to us.... he was terrific. It always trickles down and the employees either overperform or underperform based on management level oversight. We also had the privilege of meeting, Mr. Alex the operations manager...another terrific gentleman and his lovely wife Patricia! What splendid people!! We received a bottle of wine from Mr. Alex as a welcoming gift and that just made our day! Every aspect of this stay was sheer perfection. We couldn't have asked for a better experience!! Thank you to all the beautiful employees/ staff of Mercure. We commend you all!

Had great time except for Air condition problem which was not solved, although we called for 3 times for it.

super

We spent together nice time in Szczyrk. We really enjoyed the view from the room and level of the food in seasons restaurant. Whole team startign from reception, guest experience department (I had special wish to celebrate) till room cleaning. Only the thing that was missing is playground outside. We will come back for sure!

Zero nudy :)

Good room service, wery quick and helpful response to additional request. Mattresses were little bit stiff for us and quilts could be little bit thinner and lighter in the summer. Very good accomodation for children.