Mercure Szczyrk Resort 4 stars

Customer review rating (ALL Rating) 4.6/5 2,345 reviews

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Mercure Szczyrk Resort - Image 1
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Wrzosowa 28A, 43-370 SZCZYRK, Poland

Description

Hotel extras

  • Stunning views of the highest located conference hotel in Poland

  • Rooms modernly equipped and inspired by regional design

  • Unique dining at Flame and Seasons restaurants and WOW and Luna bars

  • Swimming pool complex with Flow Pool bar, saunarium, whirlpool bath and Spa

  • For hotel guests, admission to the Water & Fun zone is FREE

Our accommodation(s)

Hotel location

Mercure Szczyrk Resort

Wrzosowa 28A
43-370 SZCZYRK
Poland

GPS:49.722103, 19.02241

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,345 reviews

Customer review rating 4.5/5

Jose C. Families - Confirmed reviews ALL

Everything, from the room to the pool and kids area, everything was excellent

Dear Jose , Thank you for your kind words regarding your recent stay at Mercure Szczyrk Resort. We are delighted to hear that you found our accommodations and facilities to be excellent. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future. Pozdrawiamy, Zespół Mercure Szczyrk Resort

Customer review rating 3.0/5

Polina K. Friends - Confirmed reviews ALL

The hotel is large, beautiful, and clean. However, the spa and aqua areas are inadequate for the size of the hotel—they were always overcrowded. When we arrived at our room, there was a very unpleasant sewer smell—in the toilet and sink—but this problem was resolved during dinner. Unfortunately, we were placed in a room below the children's play area—it was a disaster! We couldn't sleep because of the children's constant stomping—the play area is open until 11:00 PM. This completely ruined our entire vacation. The only good thing was the magnificent breakfasts—simply the best I've ever had. Dinners at the Flame restaurant were also superb!

Dear Polina, thank you very much for sharing such a detailed review — it truly helps us understand your experience. I’m glad to hear that you enjoyed our magnificent breakfasts, dinners at Flame, and the cleanliness and design of the hotel. At the same time, I’m very sorry that several issues negatively affected your stay. Regarding the room, I understand how difficult it must have been to experience noise from the children’s play area above. We always try to allocate rooms in a way that best suits each guest’s needs, and when a situation is reported to us, we do our best to offer a room change — whenever availability allows. I’m sorry that this had such an impact on your comfort. Thank you also for pointing out the unpleasant smell in the bathroom upon arrival. Even if it was resolved quickly, it shouldn’t have happened, and the matter has been passed on to our technical and housekeeping teams. As for the spa and pool areas, they can indeed become busy during high occupancy periods. We are reviewing ways to improve the experience and ensure guests feel comfortable even when the hotel is full. If you would like to share any further details, such as your room number or additional comments, I’d be grateful. You can reach me directly at pa… . Thank you once again for your honest feedback. I truly hope we will have the chance to welcome you again and offer the restful experience you expected. Pamela Kaminska Director of Guest Experience

Customer review rating 3.5/5

Fadi N. Business - Confirmed reviews ALL

I was kind of in short familly holiday and As well checking the hotel for future cooperation. There is many things you should work on and make it better. You dont a big hotel and done effort to show a luxury so work on As well and prove it in the services and other things. Reception - many people i saw working but kind of slow and doing things complicated..I think there is enough receptionist..but not good at it. Long time waiting and time to do things done. Flame resturant - a sign to wait for waiter!! Why..comon bog resturant big hotel..let the waiter focus on table..bring some one on to welcome and sit the people! We sat twic in both times not just line to wait..also waiter leaving tables or can make mistakes because need to go to welcome. Lobby bar - need kind of to go to bar to take their attention and to order from bartender - kind of hard to know who is the waiter...and kind felt like pushed them to go to work 😅 not smiling not happy... Have to say went later to check Luna bar..was empty but at least the bartender and also looks like he is the waiter he was nicely welcoming feeling. 4 star hotel and not to include the Sauna area??? I think its a pity and shame Put your self a tourist go to such as hotel like that and have these fasility and then you should pay.. But they a night earlier was checking other hotel gronie ski & bike 3 star hotel and they have sauna small one they offer it free of charge. Its just a point think about. I think enough

Dear Fadi, thank you very much for taking the time to share such detailed feedback — I truly appreciate it. I’m sorry to read that several areas of your stay did not meet the level of service we aim to deliver, especially since you were also evaluating the hotel for future cooperation. Your comments about reception, Flame restaurant, and the lobby bar are taken very seriously. Slow processes, mixed responsibilities, and lack of attentiveness are not the standards we want our guests to experience. I will share all your observations with the teams so we can address these points properly — especially guest flow at Flame and clearer roles in the lobby bar. I’m also glad you mentioned Luna Bar, and that the bartender there made you feel welcome — we’ll make sure this level of hospitality becomes consistent everywhere. Regarding the saunas — I understand your point of view. At our hotel they are charged separately so that guests who do not use them don’t have to pay for this service, and to maintain a calm, quiet atmosphere inside the sauna area. Still, I appreciate your perspective and will pass it on for consideration. Thank you again for your honesty — it helps us improve in the exact places where it’s needed most. Pamela Kaminska Director of Guest Experience

Customer review rating 4.5/5

Jacek C. Business - Confirmed reviews ALL

jedyny minus to ostry schodek w basenie wzdłuż baru

Szanowny Panie Jacku, Dziękujemy za pozytywną opinię oraz polecenie naszego obiektu. Zwracamy uwagę na zgłoszoną kwestię schodka w basenie, ponieważ bezpieczeństwo naszych gości jest dla nas priorytetem. Pozdrawiamy, Zespół Mercure Szczyrk Resort

Customer review rating 5.0/5

Marcin B. Couples - Confirmed reviews ALL

Super

Szanowny Panie Marcinie, Dziękujemy za pozytywną opinię na temat Pańskiego pobytu. Cieszymy się, że spełniliśmy Państwa oczekiwania i że pobyt był udany. Z niecierpliwością czekamy na możliwość goszczenia Państwa ponownie. Pozdrawiamy, Zespół Mercure Szczyrk Resort

Other web-users rate our hotel

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  • 948 reviews 8.9/10 Food
  • 495 reviews 8.7/10 Vibe
  • 247 reviews 9.5/10 Breakfast
  • 182 reviews 9.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.