ibis Katowice Zabrze 2 stars

Customer review rating (ALL Rating) 4.5/5 622 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Comfortable rooms with WIFI,

  • Restaurant with local dishes

  • Meeting room

  • A1 and A4 with access to airport, Katowice, Krakow, Wroclaw, Vienna, Prague

  • Silesian Heart Disease Centre is 500 metres away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Katowice Zabrze

Ul. Jagiellonska 4
41-800 ZABRZE
Poland

GPS:50.308811, 18.783903

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS BAR&RESTAURANT

An old-style bistro. Generous portions, an authentic, warm ambiance... In a good place for getting together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  622 reviews

TripAdvisor Rating  4.0/5  312 reviews

Great job

Customer review rating 5.0/5

Jonathan Business - Confirmed reviews ALL

Great hotel best in Poland 🇵🇱

Dear Jonathan, We very much appreciate your comments regarding your stay at the ibis Katowice Zabrze. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See You very soon, Ibis Dream Team :)

very good location, nice restaurant and breakfast

Customer review rating 3.5/5

Jacek J. Business - Confirmed reviews ALL

My comments: - no 220V power socket near bed - unparalleled in other hotels or apartments Other was OK - very compact but functionally room, very fast elevators - I never waited for it. Bed could have soft headrest.

Dear Jacek, We very much appreciate your comments regarding your stay at the ibis Katowice Zabrze. It is always a pleasure to receive positive feedback. I will share your comments with our team and. I am sure that this feedback will serve as an encouragement to all of our staff, and owners as we strive to continuously improve the quality of our services. As a proof of being so is that we are just weeks away from renovating first lot of our rooms. Thank you again for sharing your experience, and we hope to host You here again. Sincerely, Michał Melon Hotel Manager

Professional and helpful staff.

Customer review rating 5.0/5

Peter Families - Confirmed reviews ALL

Quick check in and out, clean rooms, good location, inner parking could be included in the room price.

Dear PIOTR O., We very much appreciate your comments regarding your stay at the ibis Katowice Zabrze. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michał Melon Hotel Manager

nice stay

Customer review rating 4.0/5

Jolanta Friends - Confirmed reviews ALL

It was a short stay, but comfortable. Tasty breakfast and good service

Pani Jolanto, Jesteśmy bardzo wdzięczni za Pani komentarze dotyczące pobytu w ibis Katowice Zabrze. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonany, że Pani opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Michał Melon Dyrektor Hotelu

CORRECT

Customer review rating 2.5/5

Guy P. Solo - Confirmed reviews ALL

Very nice welcome, pity the rooms its dilapidated and especially the corridors smell not pleasant to say bad. Another problem is that rooms and common areas are not cleaned. I stayed 4 days: except empty the trash and change the towel, absolutely nothing is done. In the hallway you had litter on the ground in the hallway and when I left they were still there...4 nights later. Together mediocre. Accueil très agréable, dommage les chambres son vétustes et surtout les couloirs sentent pas agréable pour pas dire mauvais. Autre problème, le nettoyage des chambres et des parties communes n'est pas fait. Je suis resté 4 jours: hormis vider les poubelles et changer la serviette, absolument rien n'est fait. Dans le couloir vous aviez des détritus sur le sol dans le couloir et lors de mon départ ils y étaient encore...4 nuits plutard. Ensemble médiocre.

Dear GUY P., Thank you for taking the time to tell us about your experience at the ibis Katowice Zabrze. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our House maids were already informed to be more careful and perform their tasks as they should be. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michał Melon Hotel Manager

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Other web-users rate our hotel

  • 221 reviews 9.1/10 Location
  • 258 reviews 5.8/10 Room
  • 322 reviews 9.3/10 Service
  • 12 reviews 3.3/10 WiFi
  • 205 reviews 9.3/10 Breakfast
  • 196 reviews 9.1/10 Food
  • 123 reviews 6.7/10 Cleanliness
  • 75 reviews 6.2/10 Value

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