ibis Bangkok Riverside 3 stars

Dear Reimer C., Thank you for taking the time to share your feedback. We have checked our transaction and we found that the charge was once upon check-in on 2nd March 2023. May we ask whether you have use our ATM machine located at hotel lobby or not. As the ATM Machine will shown in credit card bill as ibis Bangkok Riverside. If you have not use ATM machine, please share with us amount for the charge on 3rd March 2023 with details. We shall recheck for the charge Should you require further assistance, please feel free to let us know. Best Regards, Orawan Vicharnarong Hotel Manager

Dear 100razann, Thank you for writing such a wonderful review of the hotel. I am absolutely delighted to hear of your great experience during your stay with us. Delivering exceptional guest experience and making sure that your stay is perfect is the most important thing to us. I am so glad we were able to achieve that during your stay. We appreciate all the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Your Sincerely, Orawan Vicharnarong Hotel Manager

Dear Lorna M., We very much appreciate your comments regarding your stay at the ibis Bangkok Riverside. It is always a pleasure to receive positive feedback and hear that you found our hotel is value for money. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back at ibis Bangkok Riverside in near future Sincerely, Orawan Vicharnarong Hotel Manager

Dear Weerawan, Thank you for sharing your recent stay experience. It is with our pleasure to hear that you stay was good and you found our location is convenient for you as well as you appreciated our staffs, especially our front desk team. However, I am regret to hear our housekeeping and in-room service did not meet your expectation. Please allow me to express our sincere apologies. Regarding to in-room service, our ibis standard does not provide room service, however, guest can enjoy in-room meal by order at our restaurant. Once the food is ready, we will call the guests to pick up at the restaurant. I have shared your feedback with our Food and Beverage team to inform the guest before guest order in-room service to ensure guest knows our service standard. For turn on air-condition, I have also shared your feedback with our housekeeping team to pay attention to the note guest left in the room. However, please be informed that our pet policy is not allow guest to leave the pet unattended in the room or in public area as pet may create noise. Thank you once again for your feedback and we hope we will have an opportunity to welcome you back at the hotel in near future. Your Sincerely, Orawan Vicharnarong Hotel Manager

Dear Rosli, Thank you for sharing favorable and less than favorable experience with us. It is with pleasure to know that you found our location is perfect and the hotel is valued for money as well as you found our reception staff was welcoming and efficient. However, I am regret to hear regarding the restaurant service. Please allow me to express our sincere apologies. It is important for us to know how our guests feel about our products and services, and I really appreciate your review. Your constructive feedback has been taken on board and shared with the team concerned for continuously improve our service. We hope to have an opportunity to welcome you back at ibis Bangkok Riverside in near future. Your Sincerely, Orawan Vicharnarong Hotel Manager