Mercure Bangkok Surawong 4 stars

Customer review rating (ALL Rating) 4.3/5 276 reviews

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222 Surawong Road, Si Phraya Bangrak District, 10500 BANGKOK, Thailand

Description

Hotel extras

  • Discover Bangkok's elegance: rooms blending modern finesse with cultural sophistication.

Our accommodation(s)

Hotel location

Mercure Bangkok Surawong

222 Surawong Road, Si Phraya Bangrak District
10500 BANGKOK
Thailand

GPS:13.72773, 100.52373

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

YU HER BAO

Immerse yourself in genuine Cantonese cuisine at Yu Her Bao. With the freshest ingredients from a region rich in agriculture and sea proximity, our chef, originally from China, elevates traditional Cantonese dishes emphasizing mild flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  276 reviews

Good stay

Customer review rating 4.0/5

Ken Business - Confirmed reviews ALL

I nice hotel and good value

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Bangkok Surawong. It is always a pleasure to receive positive feedback, and we are delighted to know you found our hotel to be a nice place and a good value. I will share your comments with our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Surasak Jaitrong Front Office Manager

A nice mid-sized hotel located in a pleasant area.

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel is situated in a lovely area, with the British Club directly across the street and the Neilsen Hay Library next door. The local shopping market and the famous Brahmin Temple are within walking distance. The bus stop is just a few steps away, though it’s on a one-way lane, so you’ll need to take a detour if you want to travel in the opposite direction. Alternatively, you can walk over to Silom Street for additional transportation options, including buses and the Skytrain.

Dear Khun Nantana, We very much appreciate your comments regarding your stay at the Mercure Bangkok Surawong. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your insightful highlights about our prime location near the British Club, the Neilsen Hays Library, and other attractions, as well as the accessible transportation options, are greatly appreciated. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Surasak Jaitrong Front Office Manager

Good location, it’s convenient to every scenery.

Customer review rating 4.0/5

Jimmy Z. Couples - Confirmed reviews ALL

Good

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Mercure Bangkok Surawong. It is always a pleasure to receive positive feedback. We’re glad to hear that you found our location convenient for exploring the nearby attractions. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Surasak Jaitrong Front office Manager

Location is average. Room is small. Breakfast spread is poor

Customer review rating 2.0/5

Winston L. Business - Confirmed reviews ALL

I travel frequently to Bangkok on business trip and I was with my Austrian Principal, Mr. Michael Frint. I wanted to try your hotel since I learned it was new. Honestly, it was a disappointment. I found the room size very small for a Mercure hotel (Feel more like an Ibis than a Mercure). Poor Amenities... Not many restaurants within walking distance. No proper drop off area for taxis or Grab car. The breakfast spread was so poor. This is something you can definitely do to improve. Hope you can serve Bacon, and some hams (cold cuts). Michael said the bread was not fresh. I will be back in the area again next month. I really hope you can make some improvement.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Surawong. I am truly sorry that your stay did not meet your expectations, and I would like to offer my sincerest apologies for the inconvenience caused. At Mercure, we strive to provide a superior service experience for every customer, and we regret that we fell short during your visit. I appreciate your feedback regarding the room size, breakfast spread, and amenities, and we will certainly review these areas to enhance our offerings. Your suggestions about the breakfast selection, such as adding bacon, cold cuts, and ensuring fresher bread, are valuable, and I will share them with our team. Please rest assured that we are taking the appropriate measures to address these concerns and prevent future occurrences. We genuinely hope to have the opportunity to welcome you back next month and provide you with an enhanced experience. Meanwhile, it would be appreciated if you could let me know when you have made a reservation, thank you again for giving us the chance to serve you. Sincerely, Surasak Jaitrong Front Office Manager

NOT GOOD!! POOR SERVICE!!

Customer review rating 0.5/5

B. Solo - Confirmed reviews ALL

I stayed 20 days in Bangkok, i switched from IBIS styles Sukhumvith to Mercure Surawong, expecting better 4stars Service but it wasnt!!! My Superior room was very small!!! Bathroom sink was not separated from bedroom, ive never had that before!! Room 1513 right next to Staff elevator, very noisy in morning!! I went to Concierge ,very poor info about Nightlife in Bkk! I called Reception for Shoe shine service, they told me, its not possible! 🤬 MERCURE SURAWONG NEVER AGAIN!

Dear Mr. B., Thank you for sharing your feedback. I sincerely apologize that your experience did not meet your expectations. I regret that your room size, bathroom layout, noise from the staff elevator, and the service from our Concierge team, along with the unavailability of the shoe shine service, did not meet your expectations. Your comments have been shared with the relevant teams, and we are taking steps to address these issues. Additionally, we have noted your preferences in our system to ensure better service in the future. We truly appreciate your feedback and hope you will give us the opportunity to serve you better on your next visit. Sincerely, Surasak Jaitrong Front Office Manager

Other web-users rate our hotel

  • 319 reviews 7.9/10 Location
  • 518 reviews 7.3/10 Room
  • 497 reviews 8.2/10 Service
  • 8 reviews 7.4/10 WiFi
  • 322 reviews 9.5/10 Vibe
  • 232 reviews 8.4/10 Cleanliness
  • 224 reviews 4.6/10 Comfort
  • 168 reviews 7.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.