Dear Mr. Afzal G. M., Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed the cleanliness of our hotel, the breakfast selection, and the convenient location, which makes exploring Bangkok easy and comfortable. It is especially rewarding to know that our team made you feel welcome through their friendly and helpful service. Your kind words are truly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay! Warm regards, Supavadee H. Duty Manager

Dear Mr. D., Thank you very much for taking the time to share your wonderful feedback and for awarding Mercure Bangkok Surawong a perfect score. We are delighted to know that you had a comfortable stay and enjoyed the beautiful views during your visit. It is especially rewarding to learn that you appreciated our delicious dinner, clean accommodations, and the attentive service provided by our team. Your kind comments are truly encouraging and will be shared with all of our Heartists. We are also grateful for your loyalty as an ALL Accor Live Limitless Classic member. It was our pleasure to welcome you, and we sincerely appreciate your recommendation and support. Thank you once again for choosing Mercure Bangkok Surawong. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Chatupron W. Duty Manager

Dear Ms. T., Thank you very much for taking the time to share your wonderful feedback and for awarding Mercure Bangkok Surawong a perfect score. We are delighted to know that you enjoyed your stay and appreciated our polite team, stylish interior, comfortable accommodations, as well as our dining facilities and hotel amenities. Your kind recognition means a great deal to us and serves as wonderful encouragement for our Heartists. We also sincerely appreciate you sharing your observations regarding the occasional motorbike noise and sounds from the elevator. While our hotel is located in the heart of Bangkok for convenient access to the city's attractions, we understand that light noise may occasionally be noticeable. Please accept our apologies for any inconvenience this may have caused. Your feedback has been shared with the relevant team as we continuously look for ways to further enhance our guests' comfort. As an ALL Accor Live Limitless Classic member, we truly appreciate your loyalty and are grateful for your recommendation. Thank you once again for choosing Mercure Bangkok Surawong. We look forward to welcoming you back for another enjoyable and memorable stay. Warm regards, Chatupron W. Duty Manager

Dear Mr. Marshall, Thank you very much for your wonderful review and for awarding Mercure Bangkok Surawong a perfect score. We are truly delighted to know that you had such an enjoyable stay with us and that our team's hospitality made such a positive impression. Reading that you would "come back every time just for" our staff is one of the greatest compliments we could receive. Your kind words are a tremendous source of motivation for all of us. We are also pleased that you enjoyed our convenient location, comfortable accommodation, cleanliness, breakfast, and overall experience. Although you were unable to recall individual team members, please know that your appreciation will be shared with our entire team, who will be thrilled to know their dedication contributed to making your stay memorable. Thank you once again for your generous feedback and recommendation. It was our pleasure to welcome you, and we look forward to having the opportunity to host you again on your next visit to Bangkok. Warm regards, Chatupron W. Duty Manager

Dear Mr. C., Thank you very much for taking the time to share your wonderful feedback and for awarding Mercure Bangkok Surawong a perfect score. We are truly delighted to know that you had such an enjoyable stay with us and that you appreciated our convenient location, comfortable accommodation, and the warm hospitality provided by our team. It is especially rewarding to hear that you felt "everything was above and beyond." Comments like yours are the greatest encouragement for all of us. We also appreciate your positive feedback regarding our cleanliness, Wi-Fi, and check-in and check-out experience. Your support motivates us to continue delivering memorable experiences to every guest. Thank you once again for choosing Mercure Bangkok Surawong. We sincerely look forward to welcoming you back on your next visit to Bangkok. Warm regards, Chatupron W. Duty Manager

Dear Khun Attapong P., Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations, particularly regarding the long check-in wait, the delay in having your room ready, and the lack of recognition of your Platinum membership. We understand the importance of providing a smooth and welcoming arrival experience, as well as making our valued loyalty members feel appreciated. We are also sorry that our team's service did not reflect the warmth, attentiveness, and willingness to assist that you rightfully expected. Please be assured that your comments are taken seriously, and we will share your feedback with the relevant team to help us improve our service and better recognize our valued members. We truly regret the disappointment caused and hope you will give us another opportunity to provide you with the comfortable and attentive experience you deserve. Warm regards, Supavadee H. Duty Manager

Dear Mr. Samuel A., Thank you so much for your wonderful review! We are delighted to hear that you had a perfect stay with us from 4–10 October 2026. It is especially heartwarming to know that Khun Noom made your stay even more memorable with his friendliness, kindness, and warm service. We will be sure to share your lovely compliments with him and our team. Thank you for choosing Mercure Bangkok Surawong. We look forward to welcoming you back to Bangkok for another wonderful stay! Warm regards, Supavadee H. Duty Manager

Dear Khun Siripath, Thank you very much for taking the time to share your thoughtful feedback and for choosing Mercure Bangkok Surawong. We are delighted to know that you had an enjoyable stay with us and that you appreciated our clean and comfortable room, as well as the warm hospitality provided by our team. Your kind words about our reception staff's service-minded attitude are truly appreciated, and we will be delighted to share your compliments with the team. We also sincerely appreciate your constructive feedback regarding our rooftop bar and entertainment. Your suggestion to have live music complemented by a DJ throughout the evening is valuable and will be shared with our Food & Beverage team for consideration as we continuously seek to enhance our guest experience. Likewise, we have noted your comments regarding the fitness centre and entertainment facilities, which will be reviewed as part of our ongoing improvement efforts. Thank you once again for your valuable feedback and for your support as an ALL Classic member. We look forward to welcoming you back to Mercure Bangkok Surawong for another memorable stay. Warm regards, Chatupron W. Duty Manager

Dear Khun Nawarat, Thank you very much for taking the time to share your wonderful feedback and for awarding Mercure Bangkok Surawong a perfect 100/100 score. We are truly delighted to know that you had such an enjoyable stay with us. Your kind recognition of Mike and Jerica at the Front Desk for their warm hospitality and attentive service means a great deal to us. We are also pleased to hear that Pup from our F&B team made a positive impression with their friendly smile and excellent service. Rest assured, your compliments will be shared with them and the entire team as they will be thrilled to know they helped make your stay memorable. It is also wonderful to know that you enjoyed our convenient location and that, as an ALL Gold member, your experience met your expectations. Thank you once again for your generous recommendation and continued support. We look forward to welcoming you back to Mercure Bangkok Surawong for another memorable stay. Warm regards, Chatupron W. Duty Manager

Dear Mitchelle T., Thank you for your kind feedback. We are delighted to hear that you were satisfied with our customer service. Your support is greatly appreciated, and we look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay. Best regards, Supavadee H. Duty Manager

Dear Khun Anchalee S., Thank you for sharing your lovely feedback! We are delighted to hear that you had a comfortable and relaxing stay with us. It is wonderful to know that you enjoyed the pleasant atmosphere, excellent service from our team, and delicious food. Your kind words mean a lot to us, and we look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay! Warm regards, Supavadee H. Duty Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. Please accept our sincere apologies that your experience did not meet your expectations. We are truly sorry to learn that the room layout, unpleasant smell, and cleanliness issues caused you discomfort during your stay. We also regret that the room environment did not provide the comfort and sense of openness you had hoped for. Please rest assured that we take your comments regarding the cleanliness of the bathroom, dust in the room, and overall room condition very seriously. Your feedback will be shared with our relevant teams for careful review and necessary improvements. We sincerely regret that we were unable to provide you with a more comfortable and pleasant experience. Your feedback is very important to us, and we are grateful for the opportunity to learn from your experience and improve our services. Thank you once again for bringing these matters to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay. Warm regards, Rawinan C. Assistant Front Office Manager

Dear Mr. Y., Thank you very much for taking the time to share such a wonderful review and for awarding Mercure Bangkok Surawong a perfect 100/100 score. We are truly honored to know that your stay was one of the most comfortable hotel experiences you have had. It is especially rewarding to hear that our team's kindness, professionalism, and attention to detail made you feel right at home. Creating a warm and welcoming atmosphere for every guest is exactly what we strive for, and your heartfelt comments mean so much to all of us. As a valued ALL Platinum member and a returning guest, we sincerely appreciate your continued trust and loyalty. We are delighted that you enjoyed every aspect of your stay, including your room, breakfast, bar, dining experiences, fitness center, and your Platinum member benefits. It is particularly meaningful to know that you recognized the efforts of our entire team, and we will proudly share your compliments with everyone. Thank you once again for your generous recommendation and for choosing Mercure Bangkok Surawong. We look forward to welcoming you back for your third stay and creating many more memorable experiences together. Warm regards, Chatupron W. Duty Manager

Dear Khun Arkom, Thank you very much for taking the time to share your wonderful feedback and for awarding Mercure Bangkok Surawong an excellent 90/100 score. We are truly delighted to know that you felt comfortable throughout your stay. It is especially rewarding to hear that your experience began with a warm welcome from our team, from the luggage assistance upon arrival to the courteous and helpful service provided by our Front Office colleagues. We are also pleased that you enjoyed your beautifully appointed room, the comfortable bed, our Starlight Rooftop Bar, and the breakfast buffet, including the all-you-can-eat dim sum. Knowing that these experiences helped make your stay memorable means a great deal to us. Your special recognition that every team member contributed to making you feel comfortable is one of the greatest compliments we could receive. We will be delighted to share your kind words with our entire team, as they will serve as wonderful encouragement to continue delivering heartfelt hospitality. We also appreciate your feedback regarding the breakfast selection and Wi-Fi. Your comments are valuable to us as we continuously strive to enhance our services and facilities. As a valued ALL Classic member, thank you once again for your support and recommendation. Although your stay was only two days, we are honored to know that you plan to return. We look forward to welcoming you back to Mercure Bangkok Surawong for another memorable experience in the near future. Warm regards, Chatupron W. Duty Manager

Dear Khun Patraporn P., Thank you very much for sharing your detailed feedback with us. We’re delighted to hear that you enjoyed the cleanliness of the hotel, our modern rooms, comfortable bed, and the friendly service from our reception team. We sincerely apologize for the noise you experienced from the neighboring room and outside the door during your stay. We understand how this may have affected your comfort, especially at night, and we will share your feedback with our team for further attention. Nevertheless, we’re very pleased to know that you had an overall pleasant stay. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back to Mercure Bangkok Surawong again soon. Warm regards, Supavadee H. Duty Manager

Dear Mrs. B., Thank you very much for taking the time to share your wonderful feedback and for awarding Mercure Bangkok Surawong a perfect 100/100 score. First of all, congratulations on your engagement, and a very happy birthday to your fiancé! We are truly honored that you chose to celebrate such meaningful milestones with us. It brings us great joy to know that the romantic room setup and birthday surprises helped make your celebration even more memorable. Creating special moments for our guests is something our team is passionate about, and we are delighted that you enjoyed every aspect of your stay. Your kind words about our friendly, welcoming, and attentive team mean so much to us. We will be sure to share your compliments with everyone involved in preparing your special celebration, they will be thrilled to know they helped create lasting memories for you both. We also appreciate your feedback regarding our breakfast selection and sustainability initiatives. Your comments are valuable and will help us continue improving the overall guest experience. Thank you once again for celebrating this special occasion with us. We wish you both a lifetime of happiness together and sincerely look forward to welcoming you back to Mercure Bangkok Surawong for many more memorable occasions in the future. Warm regards, Chatupron W. Duty Manager

Dear Mr. S., Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect 100/100 score. We are delighted to know that you had such an enjoyable stay and that you appreciated our convenient location, comfortable room, and the warm hospitality provided by our team. It is especially rewarding to hear that you found our service to be excellent. We are particularly grateful for your special recognition of the team member who assisted you during check-in. Your kind words mean a great deal to us, and we will be sure to share your compliments with him. Recognition like yours is a wonderful motivation for our team to continue delivering exceptional hospitality. As a valued ALL Gold member, we sincerely appreciate your loyalty and your recommendation. It was our pleasure to welcome you, and we look forward to providing you with another memorable stay on your next visit to Bangkok. Warm regards, Chatupron W. Duty Manager

Dear Mrs. Roselle T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bunsita S. Front Office Senior Team Leader

Dear Mr./Ms. Lynette Y., Thank you for sharing your feedback with us. We are pleased to hear that you had a pleasant stay overall. We sincerely apologize for the inconvenience caused by the limited protection from the rain. We understand how this may have affected your experience, especially during rainy weather. Your feedback is greatly appreciated and will be shared with our team as we continue to improve our facilities and guest experience. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Warm regards, Supavadee H. Duty Manager