Dear Ms. Y., Thank you very much for taking the time to share such a detailed and thoughtful review with us. We are truly delighted to hear that your stay felt like a “second home” and that our team made you feel welcomed and well cared for throughout your visit. Your kind recognition of Khun Noom is especially appreciated. We are very happy to know that his warm smile, helpful attitude, and comforting presence helped make your stay more memorable, especially while traveling alone. We will be sure to share your wonderful compliments with him. We are also pleased that you enjoyed our convenient location, smooth check-in and check-out experience, easy transportation access, and the welcoming atmosphere provided by our team. At the same time, we sincerely appreciate your constructive feedback regarding the room floor cleanliness and Wi-Fi connection. We have shared your comments with our Housekeeping and Engineering teams for further review and improvement to ensure we maintain the standards our guests expect. Thank you as well for your thoughtful suggestions regarding sustainability awareness and reducing single-use plastics. Your ideas are valuable and will be considered as we continue enhancing our sustainability initiatives. Thank you once again for choosing Mercure Bangkok Surawong and for being a valued ALL Accor Live Limitless member. We truly appreciate your recommendation and look forward to welcoming you back for another comfortable and memorable stay in the future. Warm regards, Chatupron W. Duty Manager

Dear Mr./Ms. Kenneth M., Thank you very much for your wonderful review! We are delighted to know that you enjoyed the cozy atmosphere of our rooms and experienced the friendly and helpful service provided by our team, especially during your check-out and while waiting for your cab. Your kind words are truly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Mercure Bangkok Surawong for another pleasant stay! Warm regards, Supavadeee H. Duty Manager

Dear Ms. Shu C., Thank you very much for sharing such a wonderful review following your stay with us. We are truly delighted to know that you were impressed with our service and hospitality. It is especially heartwarming to hear your kind words about our Front Desk, Concierge, Security, and Housekeeping teams. Knowing that every member of our team made you feel genuinely welcomed, comfortable, and well cared for means a great deal to us. We will certainly share your compliments with the entire team as wonderful encouragement. Thank you once again for choosing to stay with us. We are delighted to know that you would be happy to return, and we very much look forward to welcoming you back for another memorable stay. Sincerely, Bunsita S. Front Office Senior team Leader

Dear Ms. Shania A. D. Thank you so much for your wonderful review! We are truly delighted to hear that you had such a fantastic stay with us. It means a great deal to know that our Concierge, Reception, and Housekeeping teams made your four-night stay so enjoyable through their kindness, thoughtfulness, and prompt service. Your kind words will certainly be shared with the entire team as great encouragement. We are sorry that four nights were not enough, but we would be absolutely delighted to welcome you back and make your next stay even more memorable. We look forward to seeing you again soon! Beast regrads, Bunsita S. Front Office Senior Team Leader

Dear Mr. Eggarat W., Thank you very much for taking the time to share your detailed feedback following your stay at Mercure Bangkok Surawong. We are delighted to hear that you enjoyed the comfortable bed, thoughtfully designed and practical room, as well as the friendly and helpful service from our team. We are also pleased that you enjoyed our delicious breakfast and the variety of choices available. We sincerely appreciate your feedback regarding the bathroom floor. Your safety and comfort are very important to us, and we will share your suggestion about providing a suitable anti-slip mat with our team for further consideration. Thank you once again for your kind feedback and valuable suggestion. We look forward to welcoming you back for an even more enjoyable stay in the future. Warm regards, Supavadeee H. Duty Manager

Dear Valued Guest, Thank you very much for choosing Mercure Bangkok Surawong for your second stay and for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed your stay and appreciated the friendly service provided by our team, as well as our convenient location. We sincerely apologize for any disturbance caused by street noise or vibrations from the rooftop bar, particularly during private events. We understand how important a peaceful and comfortable environment is for a good night's rest. Please be assured that we will take your comments into consideration and look for ways to minimize any inconvenience to our guests. Thank you once again for your continued support and kind recommendation. We truly appreciate your loyalty and look forward to welcoming you back for your next stay with us. Best regards, Pipobpat P. Guest Service Supervisor

Dear Valued Guest, Thank you for taking the time to share such detailed feedback about your stay. We are delighted to hear that you found our staff amazing and appreciated their service throughout your stay. Your kind words are greatly appreciated and will certainly be shared with our team. We sincerely apologize that some of your expectations were not fully met. We regret that your requested bed configuration was not provided as expected and understand the inconvenience this may have caused. We will review this with our Front Office team to improve communication and ensure special requests are properly followed up. Regarding the water dispenser, breakfast selection, freshness of certain items, and coffee quality, we truly appreciate your constructive comments. Your feedback has been shared with the relevant departments for further review and improvement. We will also take your suggestion regarding greater breakfast variety and freshly prepared options, such as French toast, into consideration. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and improved experience in the future. Best regards, Pipobpat P. Guest Service Supervisor

Dear Valued Guest, Thank you very much for your kind review! We are delighted to know that you had a comfortable stay and enjoyed our convenient location, reasonable price, and friendly service. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Mercure Bangkok Surawong for another pleasant stay. 😊 Best regards, Pipobpat P. Guest Service Supervisor

Dear Valued Guest, Thank you very much for your lovely review! We are delighted to hear that you enjoyed the cozy atmosphere and had a pleasant stay with us. Your kind words mean a lot to our team. We look forward to welcoming you back to Mercure Bangkok Surawong again soon! 😊 Best regards, Pipobpat P. Guest Service Supervisor

Dear Khun Piyapol, Thank you very much for your perfect 100/100 review and for choosing Mercure Bangkok Surawong. We are delighted to know that you enjoyed our convenient location and that our team, especially our Front Office staff, made such a positive impression during your stay. Your kind words are truly appreciated and serve as great encouragement for our team. Although you couldn't remember the name of the team member who assisted with your check-in, your description of the Front Office colleague in the brown suit will certainly help us recognize and share your compliments with her. We are sure she will be delighted to know that her warm hospitality made your arrival so memorable. Thank you once again for your wonderful feedback and for recommending our hotel. We look forward to welcoming you back to Mercure Bangkok Surawong on your next visit to Bangkok. Warm regards, Chatupron W. Duty Manager

Dear Mr. Che-Yi L., Thank you very much for your wonderful review and for choosing Mercure Bangkok Surawong to celebrate your anniversary. We are truly delighted to know that your special occasion was made even more memorable by our team's warm hospitality. It brings us great joy to hear that the surprise anniversary cake and the service throughout your stay exceeded your expectations. A special thank you for recognizing Bella. We will be delighted to share your kind compliments with her, and we are certain she will be encouraged to know she helped make your celebration so special. We also appreciate your feedback regarding the breakfast, Starlight Rooftop Bar, and our sustainability initiatives. Your comments are valuable and will help us continue enhancing our guest experience. Thank you once again for your support. We look forward to welcoming you back to Mercure Bangkok Surawong for many more memorable celebrations in the future. Warm regards, Chatupron W. Duty Manager Mercure Bangkok Surawong

Dear Mr. T. Kenny, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our great location, well-maintained room, and the warm service from our team. It is a pleasure to know that you would choose to stay with us again. We look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay! Kind regards, Jatuphat Taraphoom Cluster Quality Assurance Manager

Dear Khun Apichat, Thank you very much for taking the time to share your wonderful review and for awarding us a perfect score. We are truly delighted to know that, although your stay was only for two nights, our team's hospitality made you feel at home. Creating a warm and welcoming atmosphere where every guest feels genuinely cared for is exactly what we strive for, so your kind words mean a great deal to all of us. It is also wonderful to hear that you enjoyed every aspect of your stay, from your accommodation, breakfast, and dining experiences to our bar, sustainability initiatives, and the service provided by our team. We are especially grateful for your support as an ALL Classic member and for your willingness to recommend us to your family and friends. Thank you once again for choosing Mercure Bangkok Surawong. We are honored that you plan to return on your next visit to Bangkok, and we look forward to welcoming you back for another memorable stay. Warm regards, Chatupron W. Duty Manager Mercure Bangkok Surawong

Dear Mr. Welson W. S. Y., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind comments about your previous stay, particularly regarding our bed and overall cleanliness. It is therefore particularly disappointing for us to learn that your recent experience did not reflect the same positive impression. Regarding the reservation date, we fully understand how frustrating and inconvenient the situation must have been, especially considering the additional travel arrangements and expenses involved. As the reservation was made through Agoda under a non-refundable rate, we were required to follow the applicable booking terms and, unfortunately, were unable to cancel or amend the reservation outside those conditions. We sincerely regret that we were unable to offer an alternative arrangement that could have reduced the inconvenience you experienced. We are also genuinely concerned to hear about the skin irritation you experienced during and after your stay. We understand how uncomfortable and worrying this must have been, particularly as you had previously enjoyed a positive experience with us and had confidence in our hotel. Please be assured that cleanliness, hygiene, and guest comfort remain among our highest priorities. Your concerns regarding the bedding and mattress have been taken seriously and shared with our Housekeeping team for further review. While we have not been able to establish that the symptoms were related to the bedding or mattress, we certainly do not wish to dismiss your experience. We will continue to review our housekeeping and room-cleaning procedures to ensure that our standards are consistently maintained. We are particularly sorry to know that this experience has affected the confidence you previously had in our hotel. We greatly value our returning guests and appreciate the trust you placed in us based on your previous stay. We sincerely regret that we were unable to deliver the level of experience you had come to expect from us on this occasion. Thank you once again for bringing your concerns to our attention. Your feedback is important to us and will be shared with the relevant teams as part of our ongoing efforts to review and improve our standards and guest experience. Kind regards, Jatuphat Taraphoom Cluster Quality Assurance Manager

Dear Khun Nitin P., Thank you very much for sharing your positive feedback with us. We are delighted to hear that you enjoyed your comfortable stay, found our location convenient and well connected, and appreciated our breakfast and value for money. Your kind comments are greatly appreciated and will certainly be shared with our team as encouragement. We look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay. Best regards, Jatuphat (Bella) Taraphoom Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pipobpat P. Guest Service Supervisor

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our clean hotel, attentive team, and fast elevators. We are especially pleased that you enjoyed relaxing at our rooftop bar at the end of the day. We truly appreciate your kind words and look forward to welcoming you back to Mercure Bangkok Surawong soon! Warm regards, Mr.Pipobpat Pangkham (Mike) Guest Service Supervisor