Mercure Bangkok Surawong 4 stars

Customer review rating (ALL Rating) 4.5/5 1,034 reviews

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222 Surawong Road, Si Phraya Bangrak District, 10500 BANGKOK, Thailand

Description

Hotel extras

  • Discover Bangkok's elegance: rooms blending modern finesse with cultural sophistication.

Our accommodation(s)

Hotel location

Mercure Bangkok Surawong

222 Surawong Road, Si Phraya Bangrak District
10500 BANGKOK
Thailand

GPS:13.72773, 100.52373

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

YU HER BAO

Immerse yourself in genuine Cantonese cuisine at Yu Her Bao. With the freshest ingredients from a region rich in agriculture and sea proximity, our chef, originally from China, elevates traditional Cantonese dishes emphasizing mild flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,034 reviews

Customer review rating 4.5/5

Nadezhda C. Solo - Confirmed reviews ALL

Overall, it’s a good hotel. Breakfast became better since my previous stay.

Dear Nadezhda C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you noticed improvements in our breakfast offerings. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit. Pattranit YUKTASIRIWAT Duty Manager

Customer review rating 4.5/5

Peter D. K. G. Solo - Confirmed reviews ALL

A pleasant stay for 1 night. A god size room with bathroom with comfortable bed. The staff were very polite and helpful.

Dear Peter d. K. G., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfortable accommodations and found our staff to be polite and helpful. We look forward to welcoming you back in the future. Pattranit YUKTASIRIWAT Duty Manager

Customer review rating 4.0/5

Mana L. Couples - Confirmed reviews ALL

Stay was overall good. Pros: - good, polite and prompt service from front desk and housekeeping staff. - room was clean and comfortable and has good use of space. Needs improvement: - starlight - service level can be improved. Mocktail was very sweet and the food was very salty. Good ambience though. - food at the ground floor restaurant. Limited choices at breakfast. Lunch - rice rolls with bbq pork had a bad sour taste and fried noodles was swimming in oil. Bad taste overall.

Dear Mana L., Thank you for your kind remarks regarding the service and cleanliness of our hotel. We are pleased to learn that our front desk and housekeeping staff contributed positively to your experience. We appreciate your feedback concerning the starlight service and the dining options at our ground floor restaurant. Your comments regarding the sweetness of the mocktail, the flavor of the food choices, and the variety at breakfast are valuable to us. We will take this into consideration as we continually strive to enhance our guest experience. Thank you once again for your insights. Pattranit YUKTASIRIWAT Duty Manager

Customer review rating 4.5/5

Boonjira T. Families - Confirmed reviews ALL

I stayed with you for 2 nights I'd like to share my experience and feedback point by point: - Pre-arrival: I sent an email to Reservations reconfirming my request and the response was prompt and well-detailed by Khun Supavadee. Thank you for that. - Arrival: I checked in with Khun Bew and immediately impressed. He went beyond the check-in standard even it's busy at that time. All reservation details were well reconfirmed and all requests had been accepted. It's not easy to be personalised with your guests when it's chaotic but Khun Bew nailed it, keep up good work :) - Room: it's ready to get in upon arrival, very nice and clean. - Bar: The ladies at the rooftop are hardworking and very friendly. It was a fine evening so it's crowded outside. However, we managed to stay inside; it's cosy for a good chat with friends, still. - Breakfast: I informed Khun Bew upon arrival that I needed breakfast for only one day, as I would be leaving very early on the last morning. Therefore, he offered a special breakfast price with a good gesture, so I accepted that. The next morning I went to the restaurant. It's Tuesday morning, around 8 AM, so it's not busy. However, the FB team (my bad, I don't know her name) informed me about the price and immediately posted the bill. I tried to explain to her that I got the offer from Khun Bew, but she seemed rushed, and I felt that she couldn't manage to listen to me carefully to sort it out. At that time, I didn't want to make it a big deal, so I accepted my breakfast at full price. The breakfast line isn't that varied, but I guessed it might fit the hotel scale. - Pre-departure: I settled the bill with Khun Beam, she was very nice and humble. I mentioned to her about the breakfast that I was charged full price, hoping to provide feedback to the team. I insisted paying the full price even I could see she felt guilty about what happened. - Departure: I still met Khun Beam at check-out. She approached me to apologise again. Moreover, Khun Bew also passed the letter and a difference of breakfast cost to me as he felt bad that he forgot to post the correct price to my bill before I went to have breakfast. I was overwhelmed by the way both of them were so caring. I told Khun Beam again not to worry as I completely understood it's a miscommunication. I returned the difference to Khun Beam/Bew asking her to keep it as a tip from me as they both did a good job. ___ The miscommunication: Please allow me to give you a feedback (as a hotel alumni, I told Khun Beam I was there before so I totally understood why it happened) I understand that these things happen all the time, whether you forget to do your job properly or receive a message from a customer that differs from your usual standards. Always remember: (1) The customer doesn't care how you do your job or whose job it is. You have a duty to provide the best possible service to the customer since the offer was agreed. (2) Listen carefully to the customer. If there is something that needs to be investigated, do so before taking any action on the customer. In this case, FB can check with FO first to see what happened. (Did Khun Bew and his team forget to post the breakfast cost to my room?) Work as a team and not just focus on your own duty in the job description, it's not enough to make your guests feel special :) (3) Consider the reasonableness of the situation. In this case, it doesn't matter that the special breakfast price has to be posted by FO team only. The point is, I was not a walk-in guest, I was staying with you and had a deposit, so I still had to settle the payment before checking out. I understand that authorization for posting charges is important in SoPs, which is why I'm telling you to refer the issue back to the FO to post it to the room's bill. A deal is a deal, you should be flexible and help each others make the deal work so that the customer is happy. It's not worth trading a small incident for a complaint. Different customers have different needs and demands, there's a thousand way to work on that :) ___ Ultimately, what I'm trying to say (with complete understanding of the situation) is that I want you to improve. Your hotel and service are amazing. It would be a shame to get complaints over trivial matters. I also want to encourage your team who truly work with a heart for service, which is rare these days. Please treat those people well :) If there's a chance to go back to Thailand, I'd definitely stay with you and hope to see you all again. Thank you for making a memorable stay!

Dear Boonjira T., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the cozy atmosphere, the attentiveness of our staff, particularly Khun Bew and Khun Beam, and the cleanliness of your room. However, I sincerely apologize for the miscommunication regarding your breakfast charge. It is our priority to provide a seamless experience, and I appreciate your understanding of the situation. Your feedback regarding the importance of listening to our guests and teamwork among our staff is invaluable, and I will ensure it is shared with our team for their improvement. We strive to deliver exceptional service, and your insights will certainly help us enhance our operations. Thank you once again for your kind words about our team and for your willingness to return to Mercure Bangkok Surawong. We look forward to welcoming you back in the future. Pattranit YUKTASIRIWAT Duty Manager

Customer review rating 4.5/5

Yu T. C. C. Friends - Confirmed reviews ALL

The hotel provided good upgrade to its elite member and I was particular impressed by the balcony of my room. The breakfast was also good as there was a live cooking station for eggs and noodles. Overall I am satisfied with my stay.

Dear Yu T. C. C., Thank you for your positive feedback. We are delighted to hear that you enjoyed the room upgrade and appreciated our breakfast offerings. It is rewarding to know that your experience was comfortable and satisfying. We look forward to welcoming you back in the future. Pattranit YUKTASIRIWAT Duty Manager

Other web-users rate our hotel

  • 1,001 reviews 8.1/10 Location
  • 1,515 reviews 7.7/10 Room
  • 1,462 reviews 8.8/10 Service
  • 16 reviews 8.3/10 WiFi
  • 706 reviews 5.3/10 Comfort
  • 696 reviews 9.7/10 Vibe
  • 693 reviews 9.2/10 Cleanliness
  • 414 reviews 7.7/10 Amenities

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