Mercure Bangkok Surawong 4 stars

Customer review rating (ALL Rating) 4.5/5 1,233 reviews

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222 Surawong Road, Si Phraya Bangrak District, 10500 BANGKOK, Thailand

Description

Hotel extras

  • Discover Bangkok's elegance: rooms blending modern finesse with cultural sophistication.

Our accommodation(s)

Hotel location

Mercure Bangkok Surawong

222 Surawong Road, Si Phraya Bangrak District
10500 BANGKOK
Thailand

GPS:13.72773, 100.52373

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

YU HER BAO

Immerse yourself in genuine Cantonese cuisine at Yu Her Bao. With the freshest ingredients from a region rich in agriculture and sea proximity, our chef, originally from China, elevates traditional Cantonese dishes emphasizing mild flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,233 reviews

Customer review rating 3.5/5

Mark J. L. P. Families - Confirmed reviews ALL

We are regular guests and loved the quietness of our room this time. 1710. However we have always asked for some sort of safety mat in the shower as the shower floors in the hotel are so slippery and dangerous. However even though we requested this at reception nothing further was done. I know the hotel was very busy last weekend but we'd really appreciate a shower mat for our next visit. I would hate to slip in the shower and have a serious accident. Thank you for your attention to this matter

Dear Mr. Mark J. L. P., Thank you for taking the time to share your detailed feedback. We truly appreciate your loyalty as a regular guest and are glad to hear you enjoyed the quietness of your room 1710. We sincerely apologize for the issues you experienced with the hot water, the room service meal, and the absence of a shower mat despite your request. Your safety and comfort are very important to us, and we regret any inconvenience or concern this may have caused. Please rest assured that we have taken note of your request for a shower mat and will make sure one is provided for your next visit. We will also review our room service procedures to prevent any similar incidents in the future. Thank you again for your feedback and for bringing these matters to our attention. We look forward to welcoming you and your family back and providing a safer and more comfortable stay. Warm regards, Pattranit YUKTASIRIWAT Duty Manager

Customer review rating 3.5/5

Jeanne D. Solo - Confirmed reviews ALL

Pleasant stay. Clean and comfortable room although it is small and there isn't a dresser or an actual closet. The location between the service elevator and client elevator made it noisy. Amenities are quality and sufficient. Room service was quick but the food was overcooked and hard to chew. It was late. I was hungry, so I ate what I could. The staff are wonderful, very respectful and helpful. The rooftop bar is lovely but the wine is way overpriced and the pour is short. There are drink specials for everything except wine. Why? The breakfast buffet is excellent. There are many options and an omelette chef to custom cook your eggs.

Customer review rating 4.5/5

Sin V. C. Solo - Confirmed reviews ALL

Room is decent, comfortable bed, only 1 complaint is I asked for a quiet room in my request and I got 1221 but unfortunately the noise of the motor cycle still woke me up at 6:30am and I could hear the rest of the morning. Other than that happy with the service and all the rest - breakfast is great! There was a staff who cooked the best eggs (he was on duty Feb 7 and 9) and he was very polite. Good experience and worth the money.

Dear Mr./Ms. Sin V. C., Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you found the room comfortable, enjoyed our breakfast, and felt that your stay was worth the money. Your kind words about our team truly mean a lot to us. We will be sure to share your compliments with our breakfast staff—especially the team member who prepared your eggs on February 7th and 9th. He will be very happy to know he made such a positive impression. At the same time, please accept our sincere apologies that the room did not fully meet your request for a quiet stay. We understand how important a good night’s sleep is, and we are sorry that outside noise affected your morning. Your feedback has been noted, and we will do our best to better accommodate quiet room preferences in the future. We truly appreciate your balanced and thoughtful review, and we hope to welcome you back for an even more comfortable and relaxing stay next time. Best regards, Pattranit YUKTASIRIWAT Duty Manager

Customer review rating 5.0/5

Redentor D. J. E. Couples - Confirmed reviews ALL

My room is always clean by the room attendant even without putting the sign at the door thankbyou so much for taking care of us

Dear Mr.Redentor D. J. E., Thank you so much for your kind words and appreciation. We’re truly delighted to hear that your room was consistently kept clean and comfortable, even without needing to place the sign on your door. Our room attendants take great pride in their work, and your feedback means a lot to the entire team. We will be sure to share your compliments with them—they will be very happy to know their efforts made a positive difference in your stay. It was our pleasure taking care of you, and we look forward to welcoming you again soon. Warm regards, Supavadee H. Duty Manager

Customer review rating 3.0/5

Pichaya S. Couples - Confirmed reviews ALL

The room was not cleaned properly. There were still belongings from the previous guest left in the room. The housekeeper also forgot to refill the water. Only one towel was replaced instead of two. The tissue was refilled, but the tissue box was not closed properly.

Dear Khun Pichaya, Thank you for bringing this to our attention. Please accept our sincere apologies for the condition of your room upon arrival. We are truly sorry that the room was not cleaned to our usual standards and that items from the previous guest were still present. This is certainly not the experience we aim to provide. We also apologize for the missing water refill, the incomplete towel replacement, and the improperly closed tissue box. These oversights are unacceptable and do not reflect our commitment to cleanliness and attention to detail. Your feedback has been shared with our housekeeping team to ensure immediate corrective action and to prevent this from happening again. We are reviewing our inspection procedures to reinforce our quality standards. We sincerely regret the inconvenience caused and hope you will give us another opportunity to provide you with the comfortable and pleasant stay you deserve. Kind regards, Supavadee H. Duty Manager

Other web-users rate our hotel

  • 1,199 reviews 8.3/10 Location
  • 1,803 reviews 7.7/10 Room
  • 1,796 reviews 8.8/10 Service
  • 18 reviews 8.5/10 WiFi
  • 843 reviews 9.2/10 Cleanliness
  • 828 reviews 5.4/10 Comfort
  • 790 reviews 9.7/10 Vibe
  • 440 reviews 6.9/10 Breakfast

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