Mercure Bangkok Surawong 4 stars

Customer review rating (ALL Rating) 4.4/5 77 reviews

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222 Surawong Road, Si Phraya Bangrak District, 10500 BANGKOK, Thailand

Description

Hotel extras

  • Discover Bangkok's elegance: rooms blending modern finesse with cultural sophistication.

Our accommodation(s)

Hotel location

Mercure Bangkok Surawong

222 Surawong Road, Si Phraya Bangrak District
10500 BANGKOK
Thailand

GPS:13.72773, 100.52373

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

YU HER BAO

Immerse yourself in genuine Cantonese cuisine at Yu Her Bao. With the freshest ingredients from a region rich in agriculture and sea proximity, our chef, originally from China, elevates traditional Cantonese dishes emphasizing mild flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  77 reviews

First Time Stay Experience

Customer review rating 3.5/5

E.l. Solo - Confirmed reviews ALL

Sorry, tough to be brief here but probably need to explain aittle. The very first impression I have with this hotel vs other Accor hotels being I just have the impression that staff are resistant in giving room upgrade, early check in and maybe late check out (had early flight back so did not request)?. Was told the rooms very full on particular day but I could see still available online. Likewise to arrive a little earlier noon time, that the day very busy etc. Maybe is due to big tour groups or certain categories of guests coming in? Or could be the staff are pretty new in this line and just too afraid to commit. Whatever the reason(s), yes, these upgrades, early check in, late check out being subjected to availability and I totally understand but I think in general, getting these benefits would not be easy for Accor Plus members. Although I had an upgrade, it was not that very straightforward. Was told an upgraded twice up deluxe room had been allocated to me but not convinced over the size of the room, very small, smaller than the one level upgraded room I wanted which eventually I opted for it. With tour groups, soon lobby, restaurants could simply be noisy, rowdy with most owning the space? Dun know! I walked past one room near to mine and the door happened to be opened, the stench of cigarette was overwhelming. The guest smoked just before leaving/checked out! The only section where I feel the staff are more experienced being the rooftop bar. Manager Title and his 3 staff - that I even asked one which hotel he used to work before here. Something positive I have to add here - I like the room that I stayed. Superior with balcony! Nevertheless, please sound me out if you have explanations for any of the above observation or in this survey that I could know so as to adjust my thoughts etc accordingly.

Dear E.L., Thank you for sharing your detailed experience during your first stay with us. We sincerely apologize for any inconvenience you encountered regarding room upgrades, early check-in, and late check-out. Please be assured that our staff always strive to accommodate requests based on availability. We will address your feedback internally to ensure a smoother process for our valued Accor Plus members. We are sorry to hear about the noise disturbances and the incident with the cigarette smell, and we will take immediate steps to prevent such occurrences in the future. Your positive feedback on our rooftop bar and the room with a balcony is greatly appreciated. If you have any further concerns or need clarification, please do not hesitate to contact us directly. We value your feedback and hope to welcome you back for an improved experience. Warm regards, Mercure Bangkok Surawong

Value for money

Customer review rating 5.0/5

Bryan W. Solo - Confirmed reviews ALL

Newly renovated building, decent room size and amenities. Friendly staffs. Thank you!

Dear Bryan W., Thank you for your positive feedback on the value for money, newly renovated building, room size, amenities, and friendly staff. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon! Best regards, Mercure Bangkok Surawong

New hotel with great value

Customer review rating 4.5/5

Gerald Q. Couples - Confirmed reviews ALL

Enjoyed a 5 night stay with really clean rooms and an easy check in and check out process. Hotel price was really cheap for the quality of the stay. Only a Silver Elite but got a room upgraded which was well appreciated. I'm assuming maybe because maybe what felt like 80% of the guests were from mainland China who use an OTA to book their stay so I got priority booking direct with Accor. Claimed our welcome drinks at the stunning rooftop bar, but the star was their cocktails, which were absolutely amazing! Only downside aside from subpar wifi at certain times I would say was the poor breakfast options and the fact I couldn't use my Accor Plus benefits there.

Dear Gerald Q., Thank you for choosing Mercure Bangkok Surawong and for sharing your positive feedback with us. We are delighted to hear that you enjoyed your 5-night stay, the cleanliness of the rooms, and the smooth check-in and check-out process. It's great to know that you appreciated the room upgrade and the stunning rooftop bar with amazing cocktails. We regret to learn about the issues you faced with the wifi and the breakfast options. Regarding the Accor Plus benefits, we kindly ask for your understanding as we strive to comply with the hotel policies. Your feedback is valuable to us, and we will address these areas to enhance the overall guest experience. We look forward to welcoming you back for another pleasant stay. Warm regards, Mercure Bangkok Surawong

Friendly staff

Customer review rating 5.0/5

Xu Y. Business - Confirmed reviews ALL

Everytime when I left hotel or come back , they alll treating to me friendly .

Dear Xu Y., thank you for your kind words about our friendly staff. We are delighted to hear that you felt welcomed during your stay. Looking forward to welcoming you back soon. Best regards, Mercure Bangkok Surawong

The location was most convenient. No

Customer review rating 4.0/5

Titiporn P. Couples - Confirmed reviews ALL

We had a lovely stay. Breakfast was splendid. Thank you.

Dear Khun Titiporn, Thank you for your kind words about our convenient location and splendid breakfast. We are delighted to hear that you had a lovely stay. We look forward to welcoming you back soon. Best regards, Mercure Bangkok Surawong

Other web-users rate our hotel

  • 108 reviews 7.2/10 Location
  • 150 reviews 7.2/10 Room
  • 117 reviews 7.7/10 Service
  • 116 reviews 9.6/10 Vibe
  • 82 reviews 8.2/10 Cleanliness
  • 76 reviews 5.9/10 Comfort
  • 42 reviews 5.6/10 Breakfast
  • 21 reviews 10/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.