SO/ BANGKOK Hotel 5 stars

Rooms and staff were excellent. Only problem was a miscommunication which led to us not getting good seats for Sunday brunch because someone forgot to update our reservation to include our children. It was also disappointing that we were not able to eat at the pool even though I had specifically asked if the Pool Bar was open when I was making my reservations.

I had an short encounter with the person checking us in. Her nick name is "LookYee". She was able to get me what i wanted. Upgraded me my stay and made sure everything was on point. She is one of the best I have ever come across in making sure all my demands were met. She did not show any sign of hesitation even though she was put under a lot of pressure to make sure I got what i wanted. This type of staff is extremely difficult to come across who does not crack under pressure and was able to keep the same excellent service and understanding throughout the whole process.

Well design hotel, Very good Service and good located, but the corridor quite dark for water comfy zone.

Good in services but unfortunately the room that I want to stay is under maintenance. Also there is no sofa and coffee table in the room so I make a call then the staff told me that it is new normal but on the next day when I checked out I saw in the other rooms still have sofa and coffee table so I really don't understand why ?

room and service are good as always

I have very good Experian staying at So/bangkok, nicely staff with service and the view from bed is really amazing. Even we can't use facilities due to announcement from the government about Covid. But K.Chalita she very nice to handle it well. Appreciate. For sure I will choosing to stay again.

very friendly and well trained receptions staff but the information given for booking is miscommunication it took me over 40 mins to check in.......with NO QUEUE ... it was the longest check in time in my entire life i could finish exercise and return to pick up keycard

Hotel locaed on convenience location. Staffs are friendly and kind.

[Compliment letter] - Please deliver my compliment to the related person. Dear I would like to express my thanks and appreciation for the service and care I received at SO/Bangkok  from 19th -20th December 2020 Your concierge, Mr.POON, was attentive and courteous. He approached with good timing to help us arrange baggage. Booking Staff, Miss Anisara and Mr.Warut were very nice. They made a good effort for my special request. I had a wonderful stay, and I have recommended SO/Bangkok to all of my friends and family. Thank you again for such outstanding service. Sincerely, Supattree W.

We enjoyed a pleasant 4-night stay (two back-to-back two-night bookings, one through AccorPlus and one through Reservations Centre) and despite the uncertainty due to the resurgence of the Covid-19 virus limiting some of our planned activities, we felt comfortable and confident within the confines of the hotel. The Christmas Eve Buffet Dinner and breakfasts were excellent, albeit a tad pricey, with impeccable and timely service throughout. Special praise goes to room maid looking after Room 2506 who did an excellent job. We never met her so did not get her name but please pass on our thanks. Bouquets also to Khun Chalitta who liaised a smooth arrival with reserved parking space for a much better first impression than on our previous stay. Just one minor health & safety issue. Annual window-cleaning is being carried out, not an easy task when there are 30 floors, but it was a little alarming when at the pool seeing the window cleaners dangling high above you and being splashed with dirty drops of water while relaxing poolside. Will be back we hope.

Fabulous Room View, but Red Oven buffet is overpriced

At first it was good to get in to the hotel but when we arrive at 9 floor to get the elevator to 25 floor. It's was very confuse that they is no sign or any staff to tell us how to get to 25 floor which take a long time for searching and finnaly we had to call to the hotel for how to get to lobby. That was very surprised me that we had to ask how to go to lobby. Then got the room, we got room at 19 floor which dissapointed us a littlbe bit that we though we will get higher floor room as we ask staff when we buying which room we will get because we want this stay for the Honeymoon after we wedding on 19 Dec2020. BTW it other was good, food, drinks, services, and hotel facilities. ps1. for How did you book this hotel sohuld add more option, from promotion booth.

The staff at both reception and at Red Oven looked after us extremely well and went out of their way to help us with any request. We felt very welcome and could feel the Christmas spirit in the air despite not being able to go back to our home country. After attending the Christmas dinner buffet at Red Oven on Friday evening, we went to back to Red Oven the following afternoon for a light lunch - totally unaware that there was a brunch buffet taking place. However the staff were very understanding and found us a quiet table were they offered us the A La Carte menu, making us feel very welcome and looked after! We very much appreciated their warm hospitality during the busy holidays!

I have seen so many reviews for the hotel made me to decide to booked my stay at your your hotel but I still did not fell touch that much the same as I was expected

Great establishment. Stunning decor and interior fit out, perhaps a little ott for my taste. Not showing too much wear and tear yet. We had a wood element, I think, room for two nights overlooking the park which was really fabulous. Nice sleep and good in-room amenities in reusable dispensers, plus bath and big shower. Tv was a bit limited but we weren't there for that anyway. Great breakfast and service all round. Very easy to access location with MRT close by. Walkable to Patpong and all of Sathorn/Silom. Great value in the Covid era too. 9/10.