Perfect stay - from the food to the super attentive staff.

It was a highly anticipated stay prior as I have been wanting to stay in SO/ Bangkok for a few years now, but we left less than satisfied. No doubt we were taken away by the beautifully-decorated room upon entering the first day, however we eventually realised that a lot of the areas in the room needed better maintenance. The stay had also lacked a sense of warmth/“human touch” - it was a birthday trip for myself, and would have appreciated if there was a birthday card presented at least, as I have been staying at several hotels for anniversaries and birthdays, and cakes, cards, momentos were gifted during those stays. May not have needed a cake or any form of gifts, but at least a birthday card would have made my day. On another note, throughout our stay, there were events on at least 3 nights, and loud music could be heard even up till 11/12 at night, so it was rather disturbing for us since we have retreated to the hotel for a good night’s sleep after spending time out the whole day. With all that have been mentioned, my partner and I concluded that once is enough.

maybe many guests staying at the hotel. when ask for sth, sometimes waited for a white.

Big room but refrigerator not working Service very good

Great friendly staff throughout the entire hotel. Special thanks to the team on the club floor. It was made even better when we received a room on the club floor. It was a corner room which gave us a great view. Only issue we had was (even at Red Oven)people were allowed to access food without masks even though there were signs stating you must wear masks when at food stations. I appreciate staff reluctance to upset guests but the rule is for everyone. Unfortunately it shows the arrogance of some travellers. Also not impressed that children are allowed on club floor. Whilst some behaved themselves, which was a credit to their parents, others were allowed to run around and make a nuisance of themselves which created a danger for other guests and staff. But still a great hotel and absolutely enjoyed our stay and a big thankyou to all.