Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.7/5 1,111 reviews

Mantra Parramatta - Image 1
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

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Room 1

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,111 reviews

Customer review rating 4.5/5

Nitin M. Business - Confirmed reviews ALL

Dear Nitin, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had another excellent stay and rated your overall experience 90/100. It is particularly rewarding to know that you have stayed with us several times and continue to experience the same friendly and welcoming service from our team. We truly appreciate your recognition of our staff and your 100/100 ratings for check-in, accommodation, breakfast, check-out, and WiFi. Your continued loyalty as an ALL Platinum member and your 10/10 recommendation mean a great deal to us. We also appreciate your feedback regarding cleanliness and will continue working with our housekeeping team to maintain and improve our standards. Thank you again for your continued support and for choosing Mantra Parramatta for your business stays. We look forward to welcoming you back again soon. Kind Regards, Mantra Parramatta Management Team

Customer review rating 4.0/5

Cheryl P. Solo - Confirmed reviews ALL

Dear Cheryl, hank you for taking the time to share your detailed feedback. We are delighted to hear that you had a very positive stay and rated your overall experience 80/100. It is wonderful to know that you found the room spacious, comfortable, and quiet, and that our team provided such friendly and welcoming service. We are especially pleased to hear that you plan to stay with us again on future visits to Parramatta. We also appreciate your positive comments regarding your ALL Gold recognition, including the room upgrade and welcome amenity. We are glad these added value to your stay. We are sorry, however, that the breakfast offering did not meet your needs. We understand that having suitable options is particularly important for guests with specific dietary requirements, and your feedback has been shared with our Food & Beverage team to review how we can better cater for guests requiring gluten-free options. We also acknowledge your comments regarding the bar and restaurant being unavailable on weekends. We understand that this can be inconvenient, particularly for guests who would prefer to dine or enjoy a drink within the hotel. Your feedback has been shared with our management and Food & Beverage teams for consideration. Thank you again for your valuable feedback and for being a valued ALL Gold member. We look forward to welcoming you back to Mantra Parramatta on your next visit. Kind Regards, Mantra Parramatta Management Team

Customer review rating 2.5/5

Donna P. Families - Confirmed reviews ALL

Dear Donna, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our location convenient, with easy access to Westfield, the railway station, and the main roads. However, we are very sorry that several aspects of your stay fell below expectations, particularly during your four-night visit. We acknowledge your concerns regarding the room not being serviced, the condition of the carpet and pillows, and the difficulty accessing the car park. These matters have been shared with our Housekeeping, Front Office, and Maintenance teams for follow-up. We are particularly concerned about your comments regarding your daughter’s designer linen pants. We understand how upsetting it would be to return to the hotel expecting a personal item to have been located and then be advised that it could not be found. We will ensure this feedback is followed up with our Housekeeping management team and that our lost property procedures are reviewed. We also appreciate your suggestion regarding clear door-hanger signs to indicate whether housekeeping service is required. This is helpful feedback, particularly in relation to our sustainability initiatives and ensuring guests can easily communicate their preferences. We acknowledge that the lack of room servicing during a four-night stay should have been better communicated and managed. We are reviewing how housekeeping arrangements are explained to guests and how servicing requests are recorded and followed up. We are sorry that these issues affected your overall experience and your confidence in our service. Your feedback is being followed up with the relevant teams so that improvements can be made rather than simply acknowledged. Thank you again for bringing these matters to our attention, and we appreciate your continued support as an ALL Silver member. Kind Regards, Mantra Parramatta Management Team

Customer review rating 4.5/5

Peter M. Couples - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such an enjoyable stay and rated your overall experience 90/100. It is fantastic to know that you loved the room, enjoyed the spa bath and balcony views, and had a comfortable and restful night. We are also pleased to hear that you enjoyed our breakfast selection and found our Concierge and Reception teams friendly, efficient, and welcoming. Your recognition of the team will be shared with them as encouragement for their continued efforts. We appreciate your positive feedback regarding the quick and easy booking process, cleanliness, and smooth check-in and departure experiences. We also note your suggestion regarding complimentary water in the rooms. We understand the convenience this provides and appreciate your feedback as we continue to balance guest comfort with our sustainability initiatives. Thank you again for being a valued ALL Classic member and for your 10/10 recommendation. We are delighted to hear that you would stay again and look forward to welcoming you back to Mantra Parramatta in the future. Kind Regards, Mantra Parramatta Management Team

Customer review rating 2.0/5

Bailey A. Couples - Confirmed reviews ALL

Dear Bailey, hank you for taking the time to share your feedback. We are sorry to hear that your stay was disappointing and that the level of service did not meet your expectations, particularly as an ALL Gold member. We sincerely apologise that your welcome amenity was not provided as expected. We understand that recognition and consistency of member benefits are important, and your feedback has been shared with our Front Office team to review what occurred and ensure ALL member benefits are correctly checked and delivered prior to arrival. We also apologise that the television in your room was not functioning. This is a basic room facility that should have been checked before your arrival. Your feedback has been escalated to our Maintenance team to inspect the equipment and ensure the issue is rectified. We acknowledge your lower ratings for accommodation, cleanliness, and overall service, and we are following these concerns up with the relevant hotel teams. We recognise that simply acknowledging the issues is not enough, and we will use your feedback to reinforce our room inspection and guest recognition processes. We sincerely regret that we did not provide the experience you expected and appreciate you bringing these matters to our attention. We hope we can have the opportunity to restore your confidence in us in the future. Kind Regards, Mantra Parramatta Management Team

Other web-users rate our hotel

  • 653 reviews 9.2/10 Location
  • 1,062 reviews 5/10 Room
  • 767 reviews 6.9/10 Service
  • 17 reviews 3.3/10 WiFi
  • 559 reviews 4.4/10 Comfort
  • 444 reviews 4.1/10 Cleanliness
  • 269 reviews 2.5/10 Amenities
  • 227 reviews 2.4/10 Vibe

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