Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.7/5 1,100 reviews

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
Mantra Parramatta - Image 3
Mantra Parramatta - Image 4
Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,100 reviews

Customer review rating 4.5/5

Donald N. Solo - Confirmed reviews ALL

Dear Donald, Thank you for taking the time to complete our guest survey following your recent stay at Mantra Parramatta. I am delighted to hear that you enjoyed your stay, found our location convenient, and felt well looked after by our team. Your kind comments regarding the care, respect and professionalism shown by our staff are greatly appreciated and will be shared with the team. At the same time, I would like to apologise for the condition of your room upon arrival. I am particularly sorry to learn that you experienced a cigarette smell in the room and that it was significant enough for you to purchase an air freshener during your stay. This is certainly not the experience we aim to provide. Please be assured that your feedback has been shared with our housekeeping and management teams so that the room can be thoroughly inspected and appropriate remedial action taken. Thank you also for your feedback regarding the WiFi service. Guest feedback such as yours helps us identify opportunities for improvement and enhance the overall guest experience. Thank you again for choosing Mantra Parramatta and for your valued feedback. We look forward to welcoming you back in the future and providing an even better experience. Kind regards, Christopher Ma Area General Manager Mantra Parramatta

Customer review rating 0.5/5

D M. D. Business - Confirmed reviews ALL

Dear M., Thank you for taking the time to complete our guest survey and for sharing your feedback regarding your recent stay at Mantra Parramatta. I would like to sincerely apologise for the experience you encountered. As a valued ALL Platinum member, I am particularly disappointed to learn that your room was not serviced during your three-night stay. Providing fresh towels without completing the room service, including cleaning and making the bed, falls well short of both our standards and the experience you should reasonably expect from us. I completely understand your frustration and the impact this had on your overall stay. Please be assured that I will be personally investigating why your room was not serviced as expected during your stay. I have already shared your feedback with our housekeeping leadership team and will be reviewing the circumstances surrounding this oversight to understand what occurred and ensure appropriate corrective action is taken. Thank you for bringing this matter to our attention. While I appreciate that your experience has affected your confidence in our hotel, I hope we may have the opportunity to restore that confidence in the future. Should your travels bring you back to Parramatta, I would welcome you to contact me directly prior to your arrival so that I can personally oversee your stay and ensure you receive the level of service that both you and we expect. Kind regards, Christopher Ma Area General Manager Mantra Parramatta

Customer review rating 5.0/5

John R. F. Business - Confirmed reviews ALL

Dear John, Thank you for taking the time to complete our guest survey and for awarding us a perfect score following your recent stay at Mantra Parramatta. I am delighted to hear that you found the hotel comfortable, enjoyed our convenient location, and received a warm welcome from the team. It is also pleasing to know that your ALL member benefits, room upgrade and welcome amenities met your expectations. Thank you for recognising our team and the service they provided throughout your stay. Feedback such as yours is greatly appreciated and serves as wonderful encouragement for our staff. I also appreciate your constructive comments regarding the room air-conditioning and dining options. Please be assured that we continue to work closely with building management and the Strata Committee on ongoing building improvement initiatives. I have also shared your feedback regarding the kofta dish with our food and beverage team and we will be looking into this further as part of our ongoing menu reviews and quality checks. Thank you again for your valued support and loyalty as an ALL member. We look forward to welcoming you back to Mantra Parramatta on your next visit. Kind regards, Christopher Ma Area General Manager Mantra Parramatta

Customer review rating 3.0/5

Sharron P. Families - Confirmed reviews ALL

Dear Sharron, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated the great location, spacious apartment, friendly staff, and the variety offered at breakfast. It is also great to know that you enjoyed the amenities such as the spa, pool, and proximity to Westfield and the train station, and that the property still represented good value as a family budget option. However, we are very sorry to hear about the number of issues you encountered during your stay, particularly regarding cleanliness concerns on arrival, maintenance issues such as the dryer malfunction, bedding comfort, parking availability, and the inconvenience experienced with housekeeping requests not being followed through. We also apologise for the concern raised regarding being charged again despite payment already being made, as well as the impact this had on your overall experience. Your feedback regarding WiFi speed, room upkeep, and maintenance responsiveness has also been noted and shared with the relevant teams for urgent review and improvement. We are particularly concerned about the cleanliness issues you described, as this is not the standard we aim to provide. Thank you again for your honest feedback and for highlighting both the positives and areas for improvement. We appreciate your comments and hope to have the opportunity to provide a much more consistent experience in the future at Mantra Parramatta. Kind Regards, Mantra Parramatta Management Team

Customer review rating 5.0/5

Joanne A. Families - Confirmed reviews ALL

Dear Joanne, Thank you for taking the time to share your feedback. We are absolutely delighted to hear that you had a fantastic stay and rated your overall experience 100/100. It is wonderful to know that everything from the accommodation and cleanliness through to breakfast and service met your expectations, and that our team were accommodating throughout your visit. We are especially pleased that you enjoyed breakfast and that our team made a positive impression. Your kind recognition of our receptionist will be shared with the team, as feedback like this is always greatly appreciated and encouraging. We are very happy to hear that you are planning to return, and we look forward to welcoming you back to Mantra Parramatta again soon. Kind Regards, Mantra Parramatta Management Team

Other web-users rate our hotel

  • 641 reviews 9.2/10 Location
  • 1,047 reviews 4.6/10 Room
  • 765 reviews 6.7/10 Service
  • 17 reviews 3.8/10 WiFi
  • 553 reviews 4/10 Comfort
  • 426 reviews 4.1/10 Cleanliness
  • 285 reviews 2.6/10 Amenities
  • 224 reviews 2.7/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Parramatta