Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.6/5 1,121 reviews

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,121 reviews

TripAdvisor Rating  3.8/5  2,176 reviews

Customer review rating 5.0/5

Corrine C. Friends - Confirmed reviews ALL

From check-in onwards, everything is easy & pleasant with the staff & facilities. Have stayed here multiple times over the last few years & will continue to do so any time we stay in Sydney. Excellent location, comfortable bed & the AC works well. Staff are always a pleasure to deal with & super helpful. Highly recommend.

Customer review rating 2.0/5

Joseph A. M. K. Business - Confirmed reviews ALL

I have stayed many times at the hotel and have had great experiences. This time, the air conditioning was broken (and was not fixed over the three nights I was there) including a day that was over 35 degrees. I had to follow up for updates each day.

Customer review rating 1.5/5

Swapan C. Solo - Confirmed reviews ALL

Maintaining correct billing. Despite checking out with no dues, unauthorized deduction $279 was made on the 1st of December. Further, the deposit amount of $200 has still to be refunded. Email sent to Parramatta reception has neither been received nor any communication made.

Customer review rating 3.0/5

Puneet Business - Confirmed reviews ALL

Hi, I had to sleep on the couch for 3 nights out of my 4 nights stay at your hotel. I notified reception on 2nd day that air con is blowing very less air and not cooling, might need a filter to be cleaned as I could see the air filter in the ceiling fully clogged. On my return air con was left on on full blast with temp set to 18, but room temperature was 30 degrees as it was the hottest day of the week, as we hit the night time the weather cooled down outside but aircon was still blowing hot air, tried calling the reception but no one answered, so pulled the couch to the balcony door to sleep with balcony door open. Next morning went to reception to tell them that aircon still blowing hot air and was promised that someone will look into it, but that night was the same as previous night. When I complained again next morning to the reception and asked for a room swap, I was told that whole tower has lost air conditioning, so a portable aircon can be provided and there is no room vacant in the other tower. I ask that staff should have notified all the guests and should have provided the portable aircon without asking, I believe that is called hospitality. I had still sleep on the couch in front of the portable aircon as it could only be fitted to the balcony door, and room was still hot as portable aircon was not sufficient enough to cool the whole apartment. During checkout I asked to email the invoice but no invoice was emailed, followed up via email but I am still to receive an invoice. Shared this feedback with my employer and they are thinking of black listing this hotel from their travel policy.

Customer review rating 0.5/5

Miroslav F. C. Business - Confirmed reviews ALL

After extremely hot day I returned to AC not working and no ETA of fix Suffered for 3 hot nights in a extremely hot apartment room Hotel staff solution was to offer free breakfast with no resolution to fix problem

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Other web-users rate our hotel

  • 618 reviews 8.9/10 Location
  • 1,004 reviews 4.4/10 Room
  • 758 reviews 6.6/10 Service
  • 19 reviews 6/10 WiFi
  • 525 reviews 3.6/10 Comfort
  • 410 reviews 4.1/10 Cleanliness
  • 277 reviews 2.7/10 Amenities
  • 209 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.