Mantra Parramatta

Customer review rating 4.1/5 1,323 reviews

Mantra Parramatta
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+ 19 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Proximity to city centre

  • Proximity to train & bus terminal

  • Westfield Parramatta

  • Proximity to eating precinct

  • Cinema 600 meters

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEYPaying
  • Reception open 24 hours a day
  • LaundryPaying
  • PorterPaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 6 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150
parramatta
australia

Tel: +611300092872

Fax: (+61)2/96353388

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY At 28km / 17.4 miles - Shuttle paying

GPS :-33.819519, 151.006438

Our accommodations

Mantra Parramatta offers contemporary rooms, suites and apartments with everything you need. Your Parramatta hotel accommodation features stylish plush furnishings with modern facilities, for maximum comfort and relaxation. We have hotel and apartment style rooms, featuring comfortable beds, kitchenette facilities, LCD TVs with Foxtel, as well as air-conditioning. If you're a business traveller, we provide great facilities for corporate travellers, with a workspace in all rooms, and WiFi access.

Studio Room

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Satellite/cable colour TV

Business Studio

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Satellite/cable colour TV

Executive Spa Studio

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Satellite/cable colour TV

Comfort Suite

  • Max. number of persons: 3
  • Area: From 54 / 581 sq ft
  • Satellite/cable colour TV
Studios

Our restaurants and bars

SOCIAL HOUSE

Type of cuisine: Bistro

Mantra Parramatta is home to the contemporary and stylish Social House Dining & Bar, the perfect space for a quiet business lunch, or a romantic dinner for two, in a relaxed and friendly atmosphere.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 201

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Mantra Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,323 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,011 reviews

Warm Stay

Customer review rating 4.1/5

Sumedh Business - 26/06/2020 Confirmed reviews ALL

Had a wonderful experience while staying at hotel. The staff at reception was extremely friendly and helpful.

Well located, central to everything, friendly reception staff

Customer review rating 4.1/5

Donna Business - 25/06/2020 Confirmed reviews ALL

Well located, central to everything, friendly reception staff ... who called to return items left in the room and were more than accommodating with my circumstances.

Great location, very comfortable room

Customer review rating 4.1/5

Adam Business - 25/06/2020 Confirmed reviews ALL

I was extremely happy with my stay. The Mantra is in a great location close to transport, restaurants and shopping. The room was extremely comfortable, clean and well presented.

Comfortable

Customer review rating 4.1/5

Annemarie Friends - 25/06/2020 Confirmed reviews ALL

Staff were amazing. The hot water was very difficult to navigate. Simple things like a sink plug were not available in the room

Nice room

Customer review rating 4.1/5

Kylie Couples - 23/06/2020 Confirmed reviews ALL

Ordered King bed spa suite and only got a queen bed but it was comfy and spacious. Enjoyed the view and location

Staff arrogance

Customer review rating 4.1/5

Sam C. Couples - 23/06/2020 Confirmed reviews ALL

I had a quite enjoyable stay until one of your female workers called me and threatened to call police be abuse my girlfriend was waiting in the foyer for me to pick her up. I physically couldn't help my girlfriend load her luggage in my car as I have recently had major ankle surgery and was in lots of pain hence ehy I was late returning g from doctors and girlfriend had to wait in foyer. When I apologised to this rude staff member for not being able to help with bags and i appreciate her helping she turns to me saying someone has to do it. I told her about my surgery and showed her my disability parking permit and she said yeah right as if..... so basically what was a pretty pleasant stay became a very frustrating experience and to be threatend by police being called for no reason what so ever is a outright insult. In Disgust Sam C

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mantra Parramatta. We are happy to read that you had an enjoyable stay. We are sorry to read to felt one of our team members was arrogant. After looking into the matter, it seems that she found it quite disturbing to make your partner wait for 9 hours in the lobby. She checked out of the room at 1.30pm and you picked her up at 9.30pm. Your partner had been trying to get a hold of you and was desperate to be picked up. Your partner was also limping, carrying a cane and had heavy luggage. Curtesy would have been to at least get out of the car to acknowledge the team member helping your friend. Our team member did not want you to feel offended, yet felt it was unfair to let your friend waiting for so long, especially when she was herself not 100% fit. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Parramatta Team

Room dirty and uncomfortable

Customer review rating 4.1/5

Justin Couples - 21/06/2020 Confirmed reviews ALL

when we arrived the bed sheets and linen were stained and dirty like they have not been changed. The bathroom was dirty and the place felt like it was rush cleaned. Called for room service to deliver dental kits they did not do it the first time, asked the 2nd time another person picked up and they did it. Overall the service was terrible.

Dear MrLy, Thank you for taking the time to tell us about your experience at the Mantra Parramatta. We are sorry to read that your experience did not meet your expectations; please allow us to express our sincerest apologies. Cleanliness of the linen is obviously a priority and we regret not having thrived during your stay. We have addressed this to our teams At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Parramatta Team

Great stay

Customer review rating 4.1/5

S L. Couples - 15/06/2020 Confirmed reviews ALL

As always, fast check in, great upgrade,nice complementary welcome gift.

Customer review rating 4.1/5

Azmi R. Families - 15/06/2020 Confirmed reviews ALL

Very untidy the current place. it was badly maintain. Carpets are smelly and its too old.

Good stay

Customer review rating 4.1/5

Anonymous Couples - 14/06/2020 Confirmed reviews ALL

love the spa bath

Comfortable and clean.

Customer review rating 4.1/5

Alison Families - 14/06/2020 Confirmed reviews ALL

Clean, comfortable stay. Professional and friendly staff.

Well located

Customer review rating 4.1/5

Natasha H. Solo - 14/06/2020 Confirmed reviews ALL

very quiet room, great city views, friendly staff

Decent Stay

Customer review rating 4.1/5

Jazlaan Couples - 11/06/2020 Confirmed reviews ALL

The stay itself was good, however as a Mantra+ we used to get complimentary drinks and also a later checkout. Neither of these were offered. Also having to put a security deposit that was almost double the payment for the actual stay is extremely daunting.

Good stay

Customer review rating 4.1/5

Natalee A. Couples - 09/06/2020 Confirmed reviews ALL

Everything was amazing, only issue would have been the toilet. Very hard to use, could not flush

Dear Natalee A. Thank you for choosing to stay at Mantra Parramatta, and for taking the time to write a review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very sorry to hear about the issue that you experienced with the toilet flush; It has been attended to by our Maintenance team and works just fine now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ash

Thanks

Customer review rating 4.1/5

Babiin G. Couples - 09/06/2020 Confirmed reviews ALL

Good room bed and facilities

Good location, Staff helpful

Customer review rating 4.1/5

Leanne Couples - 08/06/2020 Confirmed reviews ALL

It wasn't like our normal experience, when we checked in we found out there would be no restaurant for room service which wasn't mentioned on the web site when booking. Then on the second stay we had no water. There was an issue which they got a plumber for, but that night had water, just not hot water. It continued onto our next day when we had to check out. I did call and ask reception they told me it there were issues with the water, but it should be luke warm which it wasn't. The staff member had a care package put together for us when we got down stairs to check out of water and juice which we appreciated very much but it was still an inconvenience as it was a 4 hour drive home. Disappointing stay.

Good stay, excellent custom service

Customer review rating 4.1/5

Drew Business - 07/06/2020 Confirmed reviews ALL

Great service, extremely satisfied highly recommended definitely will be staying again

Started wonderful, ended horrible

Customer review rating 4.1/5

Rob T. Couples - 06/06/2020 Confirmed reviews ALL

The hotel was wonderful, however upon waking up in the morning I noticed I had slept with my face right next to a stain on the blanket that was clearly either vomit, another or pus and ruined the overall experience.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. Having a stain is not acceptable and we have followed up with our housekeeping team to ensure they are more vigilant. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Parramatta Team

Good to be back

Customer review rating 4.1/5

Tundergut D. T. Business - 05/06/2020 Confirmed reviews ALL

Excellent booking efficiency Efficient check in Great room :) ! Convenient car parking

Not bad- great view

Customer review rating 4.1/5

Roma Couples - 05/04/2020 Confirmed reviews ALL

Weekend away with my partner for my birthday. Room was average-great view.

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