Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.6/5 1,124 reviews

Mantra Parramatta - Image 1
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Whether you're visiting us for business or pleasure, you can enjoy our onsite pool and spa

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,124 reviews

TripAdvisor Rating  3.8/5  2,176 reviews

Customer review rating 4.0/5

Glen B. Couples - Confirmed reviews ALL

Easy to get to, close to train station

Dear Glen B., Thank you for your positive feedback regarding our hotel's location. We are pleased to hear that you found it convenient for accessing the train station for your concert. We hope to welcome you back in the future. Goodbye, Mantra Parramatta

Customer review rating 3.5/5

Peter E. Business - Confirmed reviews ALL

I don't wish to be unkind but the hotel is in serious need of renovation. Get Accor to spend some money on it. Examples for room 1602 - noisy air conditioning, small TV didn't work, bathroom cabinets need repair.

Dear Peter E., Thank you for your feedback regarding your recent stay. We appreciate your acknowledgment of our location; however, we regret that your experience did not meet your expectations. Your comments about the condition of the room and facilities are noted, and we will relay this information to the relevant team for consideration. Goodbye, Mantra Parramatta

Customer review rating 4.0/5

Stephen M. Families - Confirmed reviews ALL

The rooms and reception where great. The lady on reception was extremely helpful as due to a medical emergency my wife was unable to accompany me to the ACDC concert and my adult daughter join me at the last minute. The lady on reception (who came from back office) arranged for our King bed to split into twin beds. The only draw back was breakfast we prepaid the day before yet your staff at breakfast wonted to charge us again and frankly the breakfast was unsatisfactory. I have medical issue and when I requested a Lactose free coffee I was advised that they would give me a Lactose free substitute soy or almond (I think) either of these would of caused severe complications on my 3 hr drive home. Also I found the quality of the cooked breakfast (the only option I can eat) The bacon was over cooked, cold and very greasy plus the only option on eggs was scrambled. (I have had my share of powdered scrambled eggs in my 30 yrs of travelling for work in the travel industry so I steer clear of them) The fried eggs where cremated to an inch of there lives, cooked on both sides and like eating a piece of rubbery cardboard. Some sunny side up and poached eggs would have been good. We paid good money for this breakfast to be served up with poor quality food. I would have been better off heading to a coffee shop in Westfields or nearby.

Dear Stephen M., Thank you for your thoughtful review. We are pleased to hear that you found our reception staff to be helpful during your recent stay, especially under the circumstances you described. We acknowledge the importance of flexibility in accommodating guests' needs, and we are glad that our team could assist you with the room arrangements. However, I sincerely apologize for the issues you encountered with breakfast. It is disappointing to learn that your prepaid breakfast did not meet your expectations, particularly regarding the quality and options available. We strive to offer a variety of choices that cater to dietary needs, and I regret that we fell short in providing suitable alternatives for your lactose intolerance. Your feedback regarding the cooked breakfast options is also noted, as we continuously seek to improve our culinary offerings. We appreciate your insights, and they will be taken into consideration as we work to enhance our guests' experiences. Best regards, Mantra Parramatta

Customer review rating 2.0/5

Dianne A. Families - Confirmed reviews ALL

I paid for 2 days parking only to find the second day there were no spots available only 2 residents parks. I was told to park in one of them and I put make up my room on the door when I left to go to the hospital to take my daughter for her surgery that day at 8am on the first morning & upon return at 8pm that night the room was still the same. We towels in the bath and nowhere to park. I was not happy, room is noisy from traffic. I wanted to get a coke with my 2 free drinks only to be told the bar was closed. I am a gold member and was very disappointed with this hotel and service.

Dear Dianne A., Thank you for taking the time to share your feedback regarding your recent stay at Mantra Parramatta. I sincerely apologize for the inconveniences you experienced, particularly regarding parking availability. We strive to provide adequate parking for all our guests, and I regret that this was not the case during your visit. I also understand your frustration regarding the housekeeping service. Our team aims to maintain high standards of cleanliness, and I regret that your expectations were not met. Additionally, I acknowledge the disappointment caused by the bar's closure during your stay. We appreciate your loyalty as a gold member, and it is disheartening to learn that your experience did not reflect the quality of service we aspire to provide. Your feedback is invaluable and will be reviewed to ensure a better experience for future guests. Thank you for bringing these matters to our attention. Kind regards, Mantra Parramatta

Customer review rating 4.0/5

Catherine P. Friends - Confirmed reviews ALL

Great location to train station. Rooms need an update. They are clean and spacious.

Dear Catherine P., Thank you for your positive feedback regarding our location and the spaciousness of our rooms. We appreciate your comments about the need for updates, as guest insights are invaluable for our continuous improvement efforts. Best regards, Mantra Parramatta

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.