Mantra Parramatta

Customer review rating 4.1/5 1,515 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra Parramatta
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+ 19 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Proximity to city centre

  • Proximity to train & bus terminal

  • Westfield Parramatta

  • Proximity to eating precinct

  • Cinema 600 meters

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEYPaying
  • Reception open 24 hours a day
  • LaundryPaying
  • PorterPaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • 6 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150
parramatta
australia

Tel: +611300092872

Fax: (+61)2/96353388

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY At 28km / 17.4 miles - Shuttle paying

GPS :-33.819519, 151.006438

Our accommodation(s)

Mantra Parramatta offers contemporary rooms, suites and apartments with everything you need. Your Parramatta hotel accommodation features stylish plush furnishings with modern facilities, for maximum comfort and relaxation. We have hotel and apartment style rooms, featuring comfortable beds, kitchenette facilities, LCD TVs with Foxtel, as well as air-conditioning. If you're a business traveller, we provide great facilities for corporate travellers, with a workspace in all rooms, and WiFi access.

Studio Room

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Business Studio

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Spa Studio

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comfort Suite

  • Max. number of persons: 3
  • Area: From 54 / 581 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Studios

Our restaurants and bars

SOCIAL HOUSE

Type of cuisine: Bistro

Mantra Parramatta is home to the contemporary and stylish Social House Dining & Bar, the perfect space for a quiet business lunch, or a romantic dinner for two, in a relaxed and friendly atmosphere.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 201

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Mantra Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,515 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,021 reviews

Disappointed

Customer review rating 4.1/5

Ray Couples - 19/01/2021 Confirmed reviews ALL

The Spa is dirty, no dining table therefore no chair as well. Tea and coffee need to ask. No cooking facilities as well. no plate no pot no pan.

Dear Raymond L., Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Parramatta Team

Small Room, tiny shower, dirty room and someone fighting in the corridoor

Customer review rating 4.1/5

Anonymous Solo - 10/01/2021 Confirmed reviews ALL

Small Room, tiny shower, dirty room and someone fighting in the corridoor. Gym tiny, pool and restaurant closed etc

Dear Dasrath N., Thank you for taking the time to tell us about your experience. I am sorry to hear about the issues that you encountered during your stay. I wish it was brought to the attention of our friendly team and we would have been more than happy to try to resolve the problems listed above. We do offer rooms ranging from a Comfort Suite which comes with a massive bathroom along with a Spa to a Studio room which caters to the needs of an individual business traveller requiring a shorter stay. Next time you are planning on to stay with us, I encourage you to give us a call and we will recommend the best possible room based on your requirements. Sincerely, Ash Assistant Manager Front Office

Well located

Customer review rating 4.1/5

Barb B. Families - 07/01/2021 Confirmed reviews ALL

Staff very friendly

Dear Barb B. Thank you for your 5 Star Review! We are glad that you enjoyed your stay and found the staff to be friendly. We hope to see you again for another great stay! Kind Regards Ash

Great view, good service

Customer review rating 4.1/5

Ash Friends - 07/01/2021 Confirmed reviews ALL

We stayed here for nye and it had a good view of the city skyline. We were able to view fireworks from lots of points. The staff were lovely and we had a great stay.

Dear Ash, Thank you for your 5 Star Review! We are so glad to hear that you were able to see the fireworks from your room. It is equally great to hear about the staff and overall stay :) We look forward to welcoming you back for another comfortable stay! Warm Regards Anshuman Sharma

Terrible Experience

Customer review rating 4.1/5

Aj Friends - 03/01/2021 Confirmed reviews ALL

We were told we were not allowed to bring up a few people into the hotel regardless of if they were staying or not. We were accused of trying to ignite a party when in reality all of us are workers from the Albion Hotel in Parramatta and we were looking for somewhere to sit down and have a few drinks after work with some of our workmates. Even after explaining that not all of the patrons were staying the night, we many of us were still refused entry into the apartment. Due to our extreme dissatisfaction, we left immediately leaving the apartment virtually untouched.

Dear AJ, Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you must be aware that COVID19 has completely changed the world, and the ways we used to operate before are no longer being used. One such measure that the hotel follows is to limit the number of guests/ visitors in any given room. Additionally, there were government guidelines limiting the number of people that were allowed to gather in any given spots at any time and our staff member was just trying to comply with the regulations. I trust that the above has answered any queries that you might have. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ash Assistant Manager Front Office

Always a perfect stay

Customer review rating 4.1/5

Hotel L. Couples - 31/12/2020 Confirmed reviews ALL

I always try to come here on occasions, Mantra makes you feel so comfortable and the rooms are just perfect especially the apartments

Dear Hotel L., Thank you for your 5 Star Review! We are honored to know that you choose us for all of your special occasions :) We look forward to welcoming you for another comfortable stay. Warm Regards Ash

Not at all stocked

Customer review rating 4.1/5

Ameya T. Families - 30/12/2020 Confirmed reviews ALL

There was nothing in the room. Only towels ,shower soap and shampoo. Plus the cleaning didn’t happen even once in my two day stay.

Dear Ameya, Thank you for taking the time to tell us about your experience at Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me an opportunity to explain. Due to COVID-19 pandemic, we have made some changes to the ways we used to operate before; we have a much greater focus on the wellbeing of our guests and team members, reinforced cleaning programs have been put in practice, which includes using TGA approved disinfectants on all high-touch point areas across the property. One such measure is removing all of the non-essential items from our guest rooms to reduce the touchpoints in the rooms. Therefore, items like tea/ coffee chest, pens, writing pads, cooking pots and pans have been removed from our rooms and the Housekeeping service as well as the items listed above are are still offered to our guests upon request. I am sorry it seems like this was not mentioned to you at the time of check-in. I will be certain to share this feedback with our teams to further improve upon our services. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards Ash Assistant Manager Front Office

Good location good facilities and great staff

Customer review rating 4.1/5

Andrew Families - 29/12/2020 Confirmed reviews ALL

I took my 2 children for a little city getaway for Christmas. We thoroughly enjoyed the spa and pool and staff were excellent

Dear Andrew, Thank you for such an amazing review! We are glad that all of you enjoyed the stay, loved our pool and spa. The team and I certainly look forward to welcoming you back for another fun filled stay! Warm Regards Ash

Well located close to everything in parramatta

Customer review rating 4.1/5

John Couples - 27/12/2020 Confirmed reviews ALL

Was good, noticed a few things could be upgraded in the 2 rooms I stayed in. Was happy to be moved rooms due to aircon not working in original room.

Dear John, Thank you for choosing to stay with us, and for taking the time to write a review. We are glad to know our team was able to resolve the aircon issue that you experienced and that you enjoyed the stay afterwards. We hope to see you again soon. Warm Regards Ash

Great room in a well located Paramatta hotel

Customer review rating 4.1/5

Andreas Couples - 27/12/2020 Confirmed reviews ALL

Pleased with the room layout and facilities especially on high floor. The hotel is well located and perfect to travel to the Paramatta station and nearby shopping mall and restaurant by walking distance. Thing to consider is the underground carpark. It may be a little bit difficult to navigate around as it is quite dark especially at night time and odor of rubbish bins nearby. There are two lifts on left and right. One is for the apartment and the other is for hotel. This can be confusing so better to go to up to Lobby first then take the correct lift.

Dear Andreas, Thank you for choosing to stay with us, and for taking the time to write a review. We are glad to know that you liked the location, room layout and facilities. Thank you for providing us with your thoughtful feedback in regards to the car parking. We look forward to welcoming you for another comfortable stay! Warm Regards Ash

Fantastic I enjoyed myself to the xtreme of relaxing

Customer review rating 4.1/5

Stephen W. Couples - 26/12/2020 Confirmed reviews ALL

My experience was at the front desk such lovely people

Dear Stephen, Thank you for your 5 Star Review! All of us are super excited to read your comments. We look forward to welcoming you for another fantastic stay with xtreme relaxation :) Warm Regards Ash Assistant Manager Front Office

Well Located in Parramatta

Customer review rating 4.1/5

Steve Business - 25/12/2020 Confirmed reviews ALL

I often stay at the Parramatta Mantra. I find it perfectly located to suit my travel, being situated near main transport routes. There is good underground parking. The rooms are spacious, clean and quiet. It is an easy stroll from the hotel to the shopping and restaurant precinct.

Dear Steve Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We look forward to welcoming you back in near future. Warm Regards Ash Assistant Manager Front Office

Great location nice staff

Customer review rating 4.1/5

Petilika Solo - 24/12/2020 Confirmed reviews ALL

Very pleasant with my stay, reception was very nice and helpful

Dear Petilika Thank you for your 5 Star Review! We are glad that you enjoyed your stay and all of us look forward to welcoming you back for another great stay! Warm Regards Ash

ORDINARY - DEFINITELY NOT 4 STAR

Customer review rating 4.1/5

Michelle Business - 21/12/2020 Confirmed reviews ALL

Comfortable and spacious rooms - bodgy bed needs replacement but clean .

Dear Michelle, Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry to hear that you felt the hotel was not up to the 4 star standards and our team did not offer you the welcome drink. Unfortunately, due to COVID-19 our restaurant has closed, so we are not able to offer any welcome drinks as we used to before pandemic. We have, instead, started placing the drinks in our member's room(s) prior to their arrival at the property. We hope that you enjoyed the bottle of wine along with the soft drink cans that we placed in your room with our compliments. It is great to know that you found the rooms to be comfortable and spacious. Thank you once again and we look forward to welcoming you back, hopefully for a much better stay next time. Sincerely, Ash Assistant Manager Front Office
Customer review rating 4.1/5

Mohamad A. Solo - 21/12/2020 Confirmed reviews ALL

It was fantastic. Good and quick service with a smile. Rooms were comfortable. Would definitely come back

Dear Mohamad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another fabulous stay! Warm Regards Ash

Great Location

Customer review rating 4.1/5

Sofia C. Families - 20/12/2020 Confirmed reviews ALL

I booked a one bedroom apt. Bed are comfortable, sofa bed does not have a bed sheet or covering, there was an extra blanket which we used as a cover for the bed. I think the apartment needs a fixture they look a bit old, kitchen no oven. We have to cut short our stay due to Covid-19 cases are rising in Sydney the staff are accommodating, friendly and helpful and never hesitate to cancel the rest of the days left without extra charges.

Dear Sofia Thank you for posting such a lovely review and comments about our staff! We are glad that you enjoyed our convenient location. I am sorry to hear about the Sofa bed; I wish it was brought to the attention of our Reception team and we would have certainly assisted you in making the sofa bed with fresh and crisp linen. Great to know that we were able to help you in amendments of your stay dates. We certainly look forward to welcoming you again, in near future. Warm Regards Ash

Nice to be back

Customer review rating 4.1/5

Peter Business - 20/12/2020 Confirmed reviews ALL

Having stayed at this property for years over extended periods it was a pleasure to be back after the COVID close down and see the same friendly faces and great personalised service. See you soon hopefully

Dear Peter, Thank you posting such an amazing review! It was a pleasure having you back here at Mantra Parramatta and all of us certainly look forward to welcoming you soon again for another comfortable stay! Warm Regards Ash

Excellent hotel

Customer review rating 4.1/5

Wayne Solo - 19/12/2020 Confirmed reviews ALL

Very good people working there and covid safe

Dear Wayne, Thank you for your positive review! We are glad that you enjoyed your stay. We appreciate your business and look forward to your return. Kind regards, Mantra Team

good stay

Customer review rating 4.1/5

Agraham Business - 17/12/2020 Confirmed reviews ALL

Staff were friendly, room appeared to be clean. The stickers on cupboards of the kitchenette looked like they had been pealed back and reapplied (same sticker multiple times) which defeats the purpose of the sticker. The floor still had hair of previous guests ... unsure how deeply the rooms were cleaned between guests. But visually the room appeared to be clean.

Dear AGraham, Thank you for choosing to stay with us, and for taking the time to write a review. We are pleased to know that you found the staff friendly and rooms visually clean. However, I am very sorry to hear about the stickers and other Housekeeping issues that you experienced during your stay. your feedback has been shared with our Executive Housekeeper and we will surely act on it to make your next stay a perfect one. Kind Regards Ash Assistant Manager Front Office

Great location

Customer review rating 4.1/5

Lisa Solo - 17/12/2020 Confirmed reviews ALL

Great location. Having more space and cooking facilities is very useful during an extended stay. Lack of housekeeping should be made more clear on booking. However, I gave a note to the desk with me requests for fresh towels, coffee and so on and it was put in my room while out. For such a central location, it was still very quiet. Just across from station and down road from Westfield. With dining facilities closed due to COVID, plenty of close restaurants or can use delivery.stickers placed on cupboards indicated they had been thoroughly cleaned but water remained in jug and iron, which indicated lack of thorough cleaning. Be aware to check prices on multiple websites. I had placed booking with Agoda as it was much cheaper than the Accor website, but after complaints to Accor, their website prices were updated.

Dear Lisa, Thank you for taking the time to share your feedback and am glad the location was suitable, regarding Housekeeping this will passed onto the relevant team for review, We hope to welcome you back to our hotel very soon! Sincerely, Mantra Parramatta Team

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