Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.6/5 1,085 reviews

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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,085 reviews

Customer review rating 5.0/5

Kerry C. Couples - Confirmed reviews ALL

Great location to restaurants & public transport

Hi Kerry, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our convenient location and found it easy to access restaurants and public transport. It’s also wonderful to know you were satisfied with your accommodation, cleanliness, and the service provided by our team. We appreciate your comment regarding reception staffing and your check-in experience. This feedback has been shared with our leadership team as we continue to review our staffing levels and processes during peak periods to ensure a smoother arrival experience for our guests. Thank you again for your valuable insights. We look forward to welcoming you back and delivering an even better experience next time. Warm regards, The Mantra Parramatta Team

Customer review rating 3.0/5

Paul T. Business - Confirmed reviews ALL

We stayed for 13 nights , starting over the Easter weekend. The hotel was only open for breakfast over the Easter weekend but opened up fully the following week. The location is great and the staff were all helpful but the breakfast was repetitive and the rooms very tired and in need of refurbishment.

Dear Mr T., Thank you for your feedback and for staying with us over the Easter period. We’re pleased to hear you enjoyed our location and found the team helpful. We appreciate your comments regarding the breakfast variety and room condition, and we will certainly take these on board as we work on improvements and future refurbishments. We hope to have the opportunity to welcome you back for a more enhanced experience. Kind Regards, Mantra Parramatta Team

Customer review rating 4.0/5

Brent L. V. Solo - Confirmed reviews ALL

Fast check in and check out which is always brilliant. Noticed that the front desk got quite busy during my stay and they were understaffed. It didn’t affect me this time so I was fine. Room 510 was fantastic! My sister stays at your hotel quite often and I was told not to stay as it was below par. Not sure what the other rooms are like but I was thrilled with my apartment. So much so that I would definitely stay again. Restaurant - Breakfast Had breakfast each morning at the restaurant. Each day the omelettes were undercooked. Extremely disappointing!!! On the last day the service was atrocious. Not sure if the lady was new but all the tables were dirty and there was no cutlery or napkins at the counter. The kitchen was not running efficiently. Hot food items were practically empty and the pastries display was empty. Restaurant- Dinner Absolutely fantastic!!! The food was delicious and served rather quickly. The tall English guy is a keeper!!! His customer service skills are great. Could not fault him at all. Car Parking $20 as a Platinum was great value for money. Pool and Spa Pool was freezing which is fine. The spa had dirty bubbles floating in it so I felt it wasn’t clean. Really enjoyed my stay and would book the same apartment again. Thank you for a wonderful stay!!

Dear Brent, Thank you for taking the time to share such a detailed review of your stay with us. We’re delighted to hear you enjoyed a smooth check-in and check-out, found Apartment 510 fantastic, and that you would happily stay with us again. It’s also wonderful to know our dinner service exceeded your expectations — your kind words about Tom restaurant team member will certainly be shared with him and the wider team. That said, we sincerely apologise for the disappointing experience you had during breakfast. Undercooked omelettes, lack of table cleanliness, and reduced food availability are certainly not the standards we strive to deliver. Your feedback has been shared with our kitchen and restaurant leadership teams so they can address service consistency, food quality, and staffing levels, particularly during peak periods. We also appreciate you raising your concerns about the spa cleanliness. This is something we take very seriously, and our engineering and housekeeping teams have been alerted to ensure our facilities are closely monitored and maintained to the high standards our guests expect. Thank you again for your balanced and constructive feedback. We truly value your loyalty and are pleased that, overall, you enjoyed your stay. We look forward to welcoming you back and providing an even better experience next time. Warm regards, Mantra Parramatta Team

Customer review rating 5.0/5

Caryl B. Solo - Confirmed reviews ALL

Friendly and efficient

Dear Caryl, Thank you for your valued feedback and for awarding us a perfect score following your recent stay. We are delighted to learn that you found our team to be both friendly and efficient, and that your booking and overall experience were seamless. It is particularly pleasing to see your positive comments across all aspects of your stay, including arrival, accommodation and cleanliness. Your feedback is greatly appreciated and serves as a strong endorsement of the standards we strive to deliver. We look forward to the opportunity of welcoming you back to Mantra Parramatta in the near future. — Mantra Parramatta Team

Customer review rating 2.5/5

Michelle E. Solo - Confirmed reviews ALL

My first night was sleepless due to the neighbour being extremely loud and had to get the duty manager involved at 4am. The showers are terrible - warm - cold - slightly warmer - no pressure The beds I could feel the springs

Dear Michelle, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience, particularly the disturbance from the neighbouring room and the need to involve our team during the early hours. A disrupted night’s sleep is not acceptable, and I regret that we fell short here. I’m also concerned to read your comments regarding the shower pressure and temperature inconsistency, as well as the comfort of the bedding. These are fundamental elements of the stay experience, and we are actively addressing these areas as part of ongoing improvements within the building. Your feedback is important and has been shared with the team to ensure focus and accountability. Thank you again for bringing this to our attention. Kind regards, Chris Ma Area General Manager

Other web-users rate our hotel

  • 618 reviews 9.2/10 Location
  • 1,021 reviews 4.5/10 Room
  • 748 reviews 6.9/10 Service
  • 17 reviews 3.8/10 WiFi
  • 532 reviews 3.8/10 Comfort
  • 419 reviews 3.9/10 Cleanliness
  • 282 reviews 2.7/10 Amenities
  • 213 reviews 2.9/10 Vibe

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