Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.6/5 1,088 reviews

Mantra Parramatta - Image 1
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,088 reviews

Customer review rating 5.0/5

Colin L. Couples - Confirmed reviews ALL

Early check in was a breeze

Dear Colin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mantra Parramatta

Customer review rating 2.0/5

Phillip M. Business - Confirmed reviews ALL

I have stayed at Mantra Parramatta, at least half a dozen times over the past 2 years, drawn to its great location close to the station and being the most central in parramatta CBD against the other Accor properties. I should have learnt from my previous stay last last year , which was highly disappointing, however, this stay was an even worse experience. No welcome upon checkin, no ammenities in room, no mention at checkin that the bar and restaurant closed both Saturday & Sunday nights, therefore no opportunity to redeem Accor loyalty drink vouchers, no ammenities in room and the kicker was no housekeeping despite having the “make my room” card visible. I was told I would have to address my concerns with the front desk manager when checking out, and my room category was not d titled to housekeeping when I questioned this. All are very first world problems, but the standards and service at Mantra Parramatta would put this hotel firmly in the “only book for a one night stay” category. Upon addressing these issues at checkout with front desk Sophia, who did listen very well to my concerns, I still feel this property will continue on its path of cost cutting and poor customer experience.

Dear Phillip, Thank you for taking the time to share your feedback following your recent stay with us at Mantra Parramatta, and for also speaking with me at reception during your check-out. I genuinely appreciate you raising these concerns with me in person. I have taken our conversation into careful consideration and have since reviewed the matters you mentioned with our team. As a result, immediate changes have been implemented to ensure clearer communication at check-in regarding our restaurant and bar operating hours, as well as to reinforce our housekeeping procedures and overall guest service standards. I’m truly sorry that your recent stay did not reflect the level of service you should expect from us, especially as a returning guest who has chosen to stay with us multiple times over the past two years. Your feedback is extremely valuable and helps us address gaps so we can improve the experience for all of our guests. Thank you again for bringing these matters to my attention and for acknowledging our discussion at check-out. I sincerely hope you will consider staying with us again in the future, as I would welcome the opportunity for you to experience the level of service and hospitality we are committed to providing. Kind regards, Sophia Front Office Team Mantra Parramatta

Customer review rating 3.0/5

Jacinta A. Couples - Confirmed reviews ALL

We had only one towel (2 person staying) and no bath mat. No tea bags or milk.

Dear Jacinta, Thank you for your feedback. We’re sorry to hear that some amenities were missing during your stay. This is not the standard we aim to provide, and we appreciate you bringing it to our attention. We hope to have the opportunity to welcome you again and provide a better experience next time. Mantra Parramatta Team

Customer review rating 4.0/5

Jocelyn H. Solo - Confirmed reviews ALL

Comfortable stay although a lot of road noise

Dear Jocelyn, Thank you for your feedback. We’re glad to hear you had a comfortable stay. We appreciate your comments about the road noise and will keep this in mind as we continue working to improve our guests’ experience. We hope to welcome you back again soon. Mantra Parramatta Team

Customer review rating 4.5/5

Margaret M. Families - Confirmed reviews ALL

A very nice and comfortable place to stay. Close to public transport, Westfield shopping centre, pubs and eateries.

Dear Margaret, Thank you for your wonderful feedback. We’re delighted to hear you had a comfortable stay and enjoyed our convenient location close to public transport, shops, and local dining options. We truly appreciate your kind comments and hope to welcome you back again soon. Mantra Parramatta Team

Other web-users rate our hotel

  • 626 reviews 9.1/10 Location
  • 1,005 reviews 4.6/10 Room
  • 743 reviews 6.7/10 Service
  • 16 reviews 6.6/10 WiFi
  • 527 reviews 4/10 Comfort
  • 404 reviews 4.1/10 Cleanliness
  • 284 reviews 2.6/10 Amenities
  • 211 reviews 2.8/10 Vibe

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