Mantra Parramatta Hotel

We had stayed before and came back for good reasons. We flew into Sydney from regional NSW. The hotel is fine and location when you don't have own transport is excellent. One comment is that we and friends had a similar room that was good but they both lacked any drawers or even racks for storage

ALLWAYZ great. Thats why i keep coming back.

Old room on ground floor next to a swimming pool, no privacy at all unless all the windows were closed and curtains closed. Shared bathroom, no ensuite in a 2 bedroom room. Asked for a $100 bond on checking into the hotel, was not advised of this bond when I booked and paid in full in advance for the hotel, argued it was their policy and I had to pay. After 20 minutes agreed not to charged. this discussion was after 3 hours of driving to the hotel.

Easy to find and parking rates were great. Staff were friendly and helpful. Food was delicious and great coffee.

Thank you for having us last week. The staff were fantastic and the room was clean and tidy. We were also delighted to receive a bottle of wine and chocolate for our wedding anniversary, which really made us feel special. The only other feedback we have, is that the rooms were hot as the Air Conditioning did not work. This would have been ok if the windows could have been left open, but the bushfires caused too much smoke to do so. A very restless two nights sleep. Thanks again though to your great staff. The team on reception, in the kitchen and even housekeeping were just a delight to be around.

All was overall excellent

Receptions service is like from the 80s, extremely slow. We have stayed here a few times and always on check-in it takes about 12-15mins to check-in, not a good start for anyone's experience. Only this hotel it takes a longer time to check-in where as other hotels waiting time would be about 2-5mins. Although this is very annoying the reception staff are very polite.

Generally very positive. Staff friendly and helpful (reception, breakfast and function staff). Always willing to assist us (air conditioning, lights, timings etc). Room service was excellent for both quality of food and speed of delivery. For the amount we paid ($345 ish I was disappointed at lack of in house movies and bed was uncomfortable).

From check-in to check-out, the Mantra Parramatta is a superb experience. No one does hospitality like this exceptional crowd!

We arrived around 10pm but waited for around half an hour to complete the check in. That's untolerated!

As this was meant to be a nice getaway for a couple of days before our first baby arrives, both my partner and I were so dissappointed with our stay at the mantra and wished we stayed somewhere else instead of wasting our money here. First there was still rubbish left in the room bin which i ignored, then on arrival noone told us that the aircon was not working, so after talking to the lady at the front desk she sent up a crappy pedastall fan and expected that to make us happy. They could of at least shouted us a free meal or something. We will never be staying at a mantra again and will be telling all our friends and colleagues to go somewhere else as well. Oh and the room had no hot water too.

Nothing wrong with the service but the room was very poor. It was the hardest bed I have ever slept in. Room 130. Hallway carpet is threadbare. I’m a light sleeper so being on the lower floor meant a lot of traffic noise

Very pleasant

Disappointed that the tea bags were not replenished daily and do not like the green/non tea types.

My accomodation area was tired at best. The bed was terrible. The shower head was loose but I was able to tighten up so I could use it. Getting the shower head to work at all was a battle as the mechanism to change flow from bath head to shower head was faulty. 24 hour room service menu was abysmal so I went without. Would have used mini bar but couldn’t find price list anywhere so I just went to bed in the dodgy bed and slept. Breakfast in the restaurant was good.