Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.7/5 1,091 reviews

Mantra Parramatta - Image 1
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

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Room 1

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,091 reviews

Customer review rating 1.5/5

Alexa Z. Couples - Confirmed reviews ALL

Dear Alexa, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet expectations and that the cleanliness of your room significantly impacted your experience. The issues you described, including dust throughout the room, an unclean shower, and the condition of the shower fittings, are not acceptable and do not reflect the standards we aim to maintain. We sincerely apologise for the inconvenience and discomfort this caused. Your comments have been escalated to our housekeeping and maintenance teams for immediate review, including room inspection procedures, bathroom cleanliness standards, and ensuring all fixtures are properly maintained before guest arrival. We also acknowledge your feedback regarding your check-in experience. While we understand that busy periods can place pressure on the team, every guest should still feel welcomed and treated with courtesy and professionalism. Your comments have been shared with the Front Office team for review and further coaching. We appreciate you bringing these concerns to our attention, as this allows us to address the issues with the relevant teams and improve our service standards. Thank you again for your feedback, and we regret that we did not provide the experience you expected on this occasion. Kind Regards, Mantra Parramatta Management Team

Customer review rating 4.5/5

Brian E. S. Business - Confirmed reviews ALL

Dear Brian, Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive stay and rated your overall experience 90/100. It is wonderful to know that you found your room clean, well presented, and that your overall experience from arrival through to departure met your expectations. We also appreciate your positive feedback regarding our team and your recognition of our cleanliness and sustainability efforts. Your comments will be shared with the team as encouragement for their continued dedication to providing a great guest experience. Thank you again for choosing to stay with us and for being a valued ALL Classic member. We look forward to welcoming you back to Mantra Parramatta in the future. Kind Regards, Mantra Parramatta Management Team

Customer review rating 3.5/5

Amandeep K. Families - Confirmed reviews ALL

Dear Amandeep, Thank you for taking the time to share your feedback. We are pleased to hear that you had an overall good stay and rated your experience 70/100. It is great to know that you enjoyed our convenient location, the friendly and cooperative service from our team, and the breakfast offering. We appreciate your kind comments recognising our team members, and we are pleased to hear that they contributed positively to your stay. Your feedback will be shared with the team as encouragement. We also acknowledge your comment regarding the WiFi connectivity on the television. We understand how important in-room entertainment and reliable connectivity are, and your feedback has been shared with our technical team for review and improvement. Thank you again for your feedback and for being a valued ALL Classic member. We look forward to welcoming you and your family back to Mantra Parramatta in the future. Kind Regards, Mantra Parramatta Management Team

Customer review rating 3.0/5

Cindy P. Friends - Confirmed reviews ALL

Dear Cindy, Thank you for taking the time to share your feedback. We are pleased to hear that you found your accommodation comfortable, enjoyed the breakfast selection, and appreciated the service provided by our team. We especially appreciate your recognition of the reception team member who remained calm and professional while managing a busy period and a long queue. However, we sincerely apologise for the delay you experienced during check-in and check-out. We understand how frustrating it is to wait for an extended period, particularly when there is only one team member available to assist guests. Your feedback regarding staffing levels during peak periods has been shared with our Front Office management team for review to help improve efficiency and reduce waiting times. We are pleased to hear that despite the challenging circumstances, our team member provided a positive service experience, and your kind comments will be shared with them. Thank you again for your feedback and for being a valued ALL Gold member. We appreciate your understanding and hope to welcome you back for a smoother and more efficient experience at Mantra Parramatta. Kind Regards, Mantra Parramatta Management Team

Customer review rating 4.0/5

Lyle R. C. Business - Confirmed reviews ALL

Dear Lyle, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and rated your overall experience 80/100. It’s great to know that you found our location fantastic, with convenient access to public transport, Westfield, and nearby restaurants. We are also delighted to hear that your check-in and check-out experiences were smooth and that our team provided friendly and helpful service. We especially appreciate your recognition of our breakfast team and their efforts in accommodating guests’ requests during busy service periods. Your kind comments will be shared with them as encouragement. We also appreciate your positive feedback regarding cleanliness, WiFi, breakfast, and your overall experience as an ALL Classic member. Thank you again for staying with us at Mantra Parramatta. We look forward to welcoming you back again in the future. Kind Regards, Mantra Parramatta Management Team

Other web-users rate our hotel

  • 646 reviews 9.1/10 Location
  • 1,042 reviews 4.9/10 Room
  • 760 reviews 6.9/10 Service
  • 16 reviews 4.6/10 WiFi
  • 553 reviews 4.2/10 Comfort
  • 426 reviews 4.2/10 Cleanliness
  • 270 reviews 2.6/10 Amenities
  • 221 reviews 2.5/10 Vibe

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