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Mantra Parramatta

Customer review rating 4.1/5 1,829 reviews

ALLSAFE approved hotel

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Room 1

Mantra Parramatta
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+ 13 Services

Hotel extras

  • Proximity to city centre

  • Proximity to train & bus terminal

  • Westfield Parramatta

  • Proximity to eating precinct

  • Cinema 600 meters

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY Paying
  • Reception open 24 hours a day
  • Laundry Paying
  • Porter Paying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
Business services
  • 6 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 parramatta
australia

Tel: +611300092872

Fax: (+61)2/96353388

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY At 28km / 17.4 miles - Shuttle paying

GPS :-33.819519, 151.006438

Our accommodation(s)

Mantra Parramatta offers contemporary rooms, suites and apartments with everything you need. Your Parramatta hotel accommodation features stylish plush furnishings with modern facilities, for maximum comfort and relaxation. We have hotel and apartment style rooms, featuring comfortable beds, kitchenette facilities, LCD TVs with Foxtel, as well as air-conditioning. If you're a business traveller, we provide great facilities for corporate travellers, with a workspace in all rooms, and WiFi access.

Our restaurants and bars

SOCIAL HOUSE

Mantra Parramatta is home to the contemporary and stylish Social House Dining & Bar, the perfect space for a quiet business lunch, or a romantic dinner for two, in a relaxed and friendly atmosphere.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 201

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Mantra Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,829 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,041 reviews

Good Stay

Customer review rating 5.0/5

Takehito M. Business - 18/07/2021 Confirmed reviews ALL

All the equipment I needed were in the room. Friendly service from your staffs. Room service even under lockdown in Sydney. Good location from the hotel close to the station, Westfield, restaurants. Only problem was someone else smoked heavily, it make my room smell bad.. But this is not an issue for your organization.

Dear Takehito, Thankyou for taking the time to leave a review. I am super happy that you enjoyed your stay with us, this is a great review. I apologise that there was an odour inside your room. We would have been more than happy to offer you another room. We hope to see you again soon. Regards

Great Experience

Customer review rating 5.0/5

Kiana Families - 15/07/2021 Confirmed reviews ALL

Friendly staff who went above and beyond to make sure our stay was comfortable. Beautiful room with the most comfortable mattress and pillows. Two parks in walking distance made for a great trip for our toddler too. Always love the Mantra.

Dear Kiana, Thanks for leaving a nice review. I am glad you had such an enjoyable experience whilst staying with us. Also glad you enjoyed our super comfortable beds. See you next time1
Customer review rating 3.0/5

Nat Families - 12/07/2021 Confirmed reviews ALL

We stayed for a week on a one bedroom apartment. The lobby staff at the service desk were very friendly and acoommodating. Unfortunately the cleaning of the rooms was only offerred for one day out of the seven which was unhiegienic given that we are in a pandemic and at the time of the stay Sydney was startinf its ourbreak of the Delta variant which it has currently gone out of control in NSW. We had to keep asking the front desk for various toletries, tea/coffee and emptying of rubbish bins on a daily basis. Although the request was sent to the cleaning staff, there seemed to be poor communication amongst the the cleaning team and the requests often were never addressed. It was quite annoying that we were paying for the room but these basic services such as emptying trash could not be provided. The hotel looked understaffed and often one person was looking after the front desk so had to wait a while to be attended to. The location was handy. The bathrooms need updating as the vanity was falling apart and all the taps in the room took a long time until the hot water came out.

Dear Natasha K., Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the safety of our guests and team, Accor decided in 2020 to stop the daily servicing of hotel rooms, in order to stop the spread of COVID19. Our housekeeping team is available every day to remove rubbish, replenish towels and offer additional amenities. Nat, I am sorry that you were not entirely happy on this occasion. I do hope you can give us another chance in the future. Sincerely,

Location given top marks close public transport shopping

Customer review rating 4.5/5

Noelene V. Families - 06/07/2021 Confirmed reviews ALL

Very Quite,During COVID-19 lockdown lack of housing keeping,I had ask for fresh towels , Staff failed to inform guests changes, otherwise good.

Dear Noelene, Thanks for your review. It was nice to have you stay with us, we hope to see you again very soon.

Agréable

Customer review rating 3.5/5

Bulle Couples - 24/06/2021 Confirmed reviews ALL

Belle appartement et vue magnifique Très mauvaise expérience au moment de check out we were thinking of extending our stay but some staff came knocking at our door saying we needed to pack and leave very rude and still in chocked to this day! Horrible

Dear Guest, Thanks for your review.

Nice room, friendly front office staff and close to Parramatta Square

Customer review rating 4.0/5

Anonymous Business - 21/06/2021 Confirmed reviews ALL

I enjoyed my stay at the Mantra Parramatta, the front office staff was friendly and the check in and check out was easy. The only one thing I would have liked was to have had room service available but understand this was not open due to COVID.

Dear Christina, Thanks for your nice review. I am glad you found the team friendly. This is why we go by the motto "friendliest team in the west'. We look forward to seeing you again soon.

Well located but run down

Customer review rating 1.5/5

Danb Business - 19/06/2021 Confirmed reviews ALL

Room was cold. Shower ran cold and no pressure. No room service. No (usual) member's complimentary drink. No late checkout. We were regular visitors, pre-Covid, and noticed the drop in standard. Night staff were pleasant and helpful.

Dear DANIEL FRANCIS MR B., Thanks for taking the time to leave a review. I appreciate your honest response. I am so sorry for the maintenance issues you experienced during your stay, we will investigate this. We hope to see you here very soon. Sincerely,

Well located

Customer review rating 4.5/5

Anna Families - 16/06/2021 Confirmed reviews ALL

Found this hotel in a great location for what we needed, clean, warm and comfortable. The staff at the front desk were very helpful and accommodating. Would stay again.

Dear Anna, Thanks for taking the time to leave a nice review. We look forward to welcoming you back again soon.

Great

Customer review rating 4.5/5

Heather P. Families - 16/06/2021 Confirmed reviews ALL

Was very good no problems

Dear Heather, Thanks for taking the time to leave a review. I am glad you had a great stay. We hope to see you again soon.

Very good

Customer review rating 4.0/5

Tim Business - 16/06/2021 Confirmed reviews ALL

Clean premises, very friendly staff. Great location

Dear Tim, Thanks for leaving a review. I am so sorry for the incident you described, I will investigate this. We hope to see you again very soon.

Good location

Customer review rating 4.0/5

Peter Families - 14/06/2021 Confirmed reviews ALL

Great reception staff, very helpful and friendly. Clean room.

Dear Peter, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Affordable lux

Customer review rating 5.0/5

Gayleen. H. Solo - 14/06/2021 Confirmed reviews ALL

Apartment was comfortable even toiletries were great staff very helpful and friendly

Dear Gayleen, Your review is amazing! Thanks so much for staying with us.

A bit creepy

Customer review rating 1.5/5

Yan L. Business - 14/06/2021 Confirmed reviews ALL

Firstly I was given room 718, I found blood on the curtains. After noticing the reception, they gave me the room of 722, where I found blood on the hand towel.

Dear YAN L., Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location to parramatta cbd

Customer review rating 4.0/5

Anonymous Solo - 14/06/2021 Confirmed reviews ALL

Good reception staff shame restrauant was not open

Dear Guest, Thanks for taking the time to leave a review. I am happy to advise that the restaurant is now open for breakfast every weekday.
Customer review rating 2.5/5

Anonymous Business - 13/06/2021 Confirmed reviews ALL

The room looked old. They didn’t have food and beverage on the week of my stay.

Dear KIMBERLY A MS C., Thanks for taking the time to leave a review. I am happy to announce that our restaurant has re-opened for breakfast each weekday morning. We hope to see you again soon. Sincerely,

Good location, Close to Everything

Customer review rating 5.0/5

Rddavid Solo - 11/06/2021 Confirmed reviews ALL

Nice Apartment Style with Spa bath. A One day shopping getaway

Dear D., Thanks for your amazing review. We look forward to seeing you again soon.

Good stay

Customer review rating 4.0/5

Anonymous Families - 10/06/2021 Confirmed reviews ALL

Good location. C good service

Dear Guest, Thanks for leaving a nice review. We hope to see you again very soon.

Average stayed

TripAdvisor rating 3.0/5

cccc20212021 15/04/2021 TripAdvisor review

Convenient location but could hear passing train noise. Our room had a bad and uncomfortable smell. The fan of air conditioner was always on full speed even it was sitting on low level. No tea and coffee provided.

Hello, Thanks for taking the time to share your experience of Mantra Parramatta. Apologies for the train noise, our windows should air seal to stop this, apologies as they didnt, we will have maintenance review this and the fan speed. As we are moving out of COVID we are restoring our in-room amenities (Tea, coffee ect) to align to our guest feedback, thanks for sharing your thoughts. Cheers Mantra Parramatta Team

Stay at the Mantra Apartment

TripAdvisor rating 5.0/5

DrewBuggs Business - 03/03/2020 TripAdvisor review

The Reception personnel are really welcoming which in my view sets the Culture and Tone on how well your stay will be. Very nice dinner from the restaurant and the Sleep in busy Parramatta was really good; being on the 16th top floor, no traffic noise or hassles; just a good welcoming stay!

Hi, I am happy to hear you had a pleasnaat stay with us. We do have some great Dinner specials in our restaurant each evening, such as our amazing Mango Chicken for $18! Plus Happy Hour, Monday to Friday with $5 beers! We look forward to seeing you again very soon. Kind Regards

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