Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.6/5 1,086 reviews

Mantra Parramatta - Image 1
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,086 reviews

Customer review rating 4.5/5

Gabriel W. Business - Confirmed reviews ALL

Nice infrastructure though a bit aged but this was known, expected and no surprise. Still a good experience. Helpful friendly staff. The internet is not very good, just doing the job - even when you logg-on as Accor member.

Hi Gabriel, Thank you for taking the time to share your detailed feedback following your stay with us. We’re pleased to hear you enjoyed our convenient location and found the team to be helpful and friendly — I’ll be sure to pass this on to them. It’s also great to know that overall you had a good experience. That said, I do appreciate your comments regarding the internet performance and the arrival experience. We recognise how important reliable connectivity is, particularly for business travel, and this is an area we are actively reviewing. Similarly, your feedback around recognition of your ALL Platinum status is noted, and we will continue to reinforce this with the team to ensure we are delivering on expectations. Thank you again for your balanced and constructive feedback. We hope to have the opportunity to welcome you back and provide an even stronger experience next time. Warm regards, Chris Area General Manager

Customer review rating 1.5/5

Anna F. Business - Confirmed reviews ALL

The service from staff was nice and I appreciated the gifts as a platinum member. The room however was old, dated, broken knob on aircon... it just needs Accor and Mantra to invest money into it. New bathrooms, remove old furnishings. Do floor by floor ASAP

Dear Anna, Thank you for taking the time to share your feedback, and for your continued loyalty as a Platinum member of ALL. I’m very pleased to hear our team looked after you well and that you appreciated the recognition during your stay. At the same time, I am extremely disappointed to read about the condition of your room, particularly the issues you’ve highlighted with the air conditioning and overall presentation. You are absolutely right to expect a much higher standard. The concerns you’ve raised around dated rooms, maintenance issues, and bathrooms are valid, and I have shared this feedback directly with the team for immediate follow-up — particularly the maintenance defect you experienced. More broadly, your comments reinforce the need for continued investment and improvement across the apartments, which is a key focus area for us. Thank you again for your candid feedback — it is important and helps drive the changes we need to make. We do hope to have the opportunity to welcome you back for a significantly improved experience. Kind regards, Chris Ma Area General Manager

Customer review rating 3.0/5

Joshua M. Families - Confirmed reviews ALL

Great staff that made us feel welcome. Rooms, especially apartments, look a lot better on app than they are in person.

Dear Joshua, Thank you for taking the time to share your feedback following your recent stay. I’m very pleased to hear that our team made you feel welcome — I will ensure your kind comments are shared, as this is exactly the experience we aim to deliver. At the same time, I’m disappointed to read your feedback regarding the condition and presentation of the rooms. Your comment that the apartments appear better online than in person is particularly concerning, and not the standard we want to set or expectation we want to create. We are actively reviewing both the presentation and condition of our rooms, including how they are represented, to ensure they more accurately reflect the guest experience and meet expectations. Thank you again for your feedback — it is important in helping us improve, and we do hope to have the opportunity to welcome you back for a significantly better stay. Kind regards, Chris Ma Area General Manager

Customer review rating 3.5/5

T. T. K. Business - Confirmed reviews ALL

This stay was for business, polite and friendly staff, bar and restaurant very good, however beds not very comfortable.

Dear K., Thank you for sharing your feedback following your recent stay with us. I’m pleased to hear you enjoyed the service from our team, as well as your experience in the bar and restaurant — I will be sure to pass this on, as it will mean a great deal to the team. I also appreciate your honest feedback regarding the comfort of the beds and the overall condition of the apartments. This is an area we recognise requires improvement, and your comments around mattress comfort and room standard are noted as part of our ongoing review and planning for upgrades. We’re grateful for your feedback and for choosing to stay with us while travelling for business, and we do hope to welcome you back again for an improved experience. Kind regards, Chris Ma Area General Manager

Customer review rating 5.0/5

A. R. A. R. Couples - Confirmed reviews ALL

Yoshi is a great receptionist. Being return guests she recognised me immediately. She is a great asset to your hotel

Dear A., Thank you for choosing Mantra Parramatta to celebrate such a special occasion — we’re delighted to have been part of your anniversary. It’s wonderful to hear that you had a fantastic stay and that Yoshi made such a positive impression. Recognition like this means a great deal, and I will personally ensure your feedback is shared with her. She truly is a valued member of our team, and I’m glad her genuine care helped make your stay memorable. We also appreciate your continued support as a returning guest and are pleased to hear the booking experience through the ALL App was seamless. Thank you again for your kind words and recommendation — we look forward to welcoming you back again soon for another special occasion. Warm regards, Chris Ma Area General Manager

Other web-users rate our hotel

  • 615 reviews 9.2/10 Location
  • 1,019 reviews 4.6/10 Room
  • 743 reviews 6.7/10 Service
  • 16 reviews 5.2/10 WiFi
  • 532 reviews 3.9/10 Comfort
  • 418 reviews 4/10 Cleanliness
  • 279 reviews 2.6/10 Amenities
  • 215 reviews 2.9/10 Vibe

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