Mantra Parramatta 4 stars

Customer review rating (ALL Rating) 3.6/5 1,092 reviews

Mantra Parramatta - Image 1
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Cnr Parkes St and Valentine Ave, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Open seven days, Social House Dining & Bar offers a sleek and sophisticated dining experience

  • Mantra Parramatta is a leader in the conferencing field, catering to up to 200 delegates.

  • We offer 24 hour reception in understanding you may be arriving late, or leaving us early

  • Workout in our fully equipped gymnasium

Our accommodation(s)

Hotel location

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 PARRAMATTA
Australia

GPS:-33.819519, 151.006438

Telephone
Fax +61 2 9635 3388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,092 reviews

Customer review rating 4.0/5

Ross H. Couples - Confirmed reviews ALL

Friendly comfortably Easy check-in and happy staff

Dear Ross, Thank you for taking the time to share your feedback. We’re very pleased to hear you had a comfortable and easy stay, and that check-in was smooth with friendly and happy staff. It’s also great to know you found the hotel clean and well suited for your trip, and that your overall experience met your expectations. We appreciate your high likelihood to recommend us, as well as your positive ratings across most areas, including sustainability efforts, which we continue to develop and improve. Your comments are valuable to us, and we look forward to welcoming you back again for another enjoyable stay. Kind Regards, Mantra Parramatta Management Team

Customer review rating 4.5/5

Matthew B. Solo - Confirmed reviews ALL

Very helpful staff Close to everything Great value

Dear Matthew, Thank you for taking the time to share your feedback. We’re very pleased to hear you enjoyed your stay and found the hotel well located, good value, and close to everything you needed. It’s especially great to know our team made a positive impression and that you consistently choose to stay with us when visiting Parramatta. We also appreciate your constructive comment regarding the property presentation. Your note about needing a refresh or repaint has been taken on board and will be shared with our management team for review as part of ongoing improvement planning. Thank you again for your loyalty as an ALL Accor Classic member. We look forward to welcoming you back on your next visit. Kind Regards, Mantra Parramatta Management Team

Customer review rating 5.0/5

Jennifer H. Solo - Confirmed reviews ALL

Fantastic stay, very comfortable and convenient, so close to the station

Dear Jennifer, Thank you for your fantastic feedback. We’re thrilled to hear you had such a comfortable and convenient stay, and that our location near the station, along with the cleanliness and room quality, met your expectations so well. It’s especially great to know our team could assist with your early check-in request and help make your arrival smoother. We also truly appreciate your perfect scores across arrival, accommodation, cleanliness, service, and departure—your comments will be shared with the team as recognition of their efforts. Regarding sustainability, thank you for your note about towel reuse reminders. This is helpful feedback, and we will review how we communicate our environmental initiatives more clearly in-room to ensure guests are better informed. We’re delighted you had a “fantastic stay” and look forward to welcoming you back again soon. Kind Regards, Mantra Parramatta Management Team

Customer review rating 2.5/5

Catherine S. Business - Confirmed reviews ALL

Things are getting old. I often stay at Mantra Parramatta but this time the curtains were torn and holey, the kitchenette light didnt work and the treadmill wasnt working. The food in the bistro seemed to have also increased in price and decreased in quality. After checkout I discovered I had been charged twice for my stay. Fortunately, the manager dealt with this quickly and professionally when I got on to her. (Which took a number of times of ringing up the hotel before anyone answered the ringing). Im not sure if Ill stay there next time. I might try another hotel in the area

Dear Catherine, Thank you for taking the time to share such detailed feedback and for being a returning guest at Mantra Parramatta. We’re very sorry to hear that this stay did not meet the standards you’ve come to expect from us. It’s disappointing to learn about the maintenance issues in your room, including the curtains and kitchenette lighting, as well as the non-functioning treadmill in the gym. This is not the level of comfort or upkeep we aim to provide, and your comments have been shared with our maintenance team for urgent review. We also regret the frustration caused by the double charge on your account and the difficulty reaching reception by phone. While we’re glad our manager was able to resolve this promptly once contacted, we understand how inconvenient the initial experience was, and we will be addressing responsiveness at the front desk to improve this. Your comments regarding service recognition, pricing and quality at the bistro, and in-room amenities such as teabags have also been noted and passed on to the relevant teams for review. We appreciate your honest feedback on these areas, as it helps us identify where improvements are needed. We are especially sorry to hear that this stay has affected your intention to return. As a regular guest, your experience is important to us, and we would value the opportunity to restore your confidence in the future. Kind Regards, Mantra Parramatta Management Team

Customer review rating 4.0/5

Sueanne M. Couples - Confirmed reviews ALL

Studio stay for two nights.

Dear Sueanne, Thank you for taking the time to share your feedback, and for being a valued ALL Accor Platinum member. We’re delighted to hear you enjoyed your studio stay and that you rated your accommodation, cleanliness, WiFi, booking experience, and check-out so highly. It’s also great to know our sustainability efforts met your expectations. We appreciate your comments regarding breakfast and the overall service experience during arrival and your interactions with the team. Your feedback helps us understand where we can fine-tune the guest experience further, and we will share this with the relevant departments for review. Thank you again for your strong recommendation and for choosing to stay with us. We look forward to welcoming you back for another comfortable visit soon. Kind Regards, Mantra Parramatta Management Team

Other web-users rate our hotel

  • 630 reviews 9.2/10 Location
  • 1,033 reviews 4.5/10 Room
  • 754 reviews 6.8/10 Service
  • 17 reviews 3.8/10 WiFi
  • 541 reviews 3.7/10 Comfort
  • 423 reviews 3.8/10 Cleanliness
  • 285 reviews 2.7/10 Amenities
  • 223 reviews 2.8/10 Vibe

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