ibis budget Campbelltown 3 stars

I payed for a four night stay but only stayed for one due to the virus’s and places of business changing.

Hotel cheap and cheerful but the reception sting your credit card for $100.00 as you check in and that stays pending on your card for about a week. They should advise of that on their web site, as it can be quite inconvenient.

We notified hotel early afternoon that Vaughan would not be travelling due to corona virus non essential travel advice. Later in the evening he was called to see when he would be arriving. He explained that he had called to cancel due to health concerns. The gentleman said he hadn't been told and that there was nothing on file. It would have been good to have been told he said implying that Vaughan had not called. Vaughan again explained the situation and that he had spoken to a young lady that day. The gentleman said he had no note of that call and reiterated that visitors should notify when not coming, which we did . He said he would contact me as the booking contact to arrange a refund but never did. I will be reconsidering when next booking hotels in the area as to whether to use Ibis.

The stay was fine, we didn’t get in until late great service over the phone and pick up of keys. Motel was very noisy throughout the night and found it hard to sleep.

Convenient location, right price, funtional as required.

towels had stains on them

The bathroom we had was like a bathroom on the cruise ships outlay ....secondly I have not received my deposit back and that now is over a week ago since my stay . Disappointed in taking my money but taking it ages to get my refund . On reading your paperwork after we left that it could take up to 30 days to get the refund that is ridiculously unbelievable unfair ......we left the room clean ....tidy a little rubbish in the bin that’s it plus linen to be change as the Normal.......personally I wouldn’t stay again due to the lack of refunding .....timeframe ....$100 deposit . Plus I felt rather uncomfortable in the room dense wise ...I couldn’t stop coughing in there . .....I have a lung condition and this room made me cough all night due to the dense air entering the room . Air conditioning worked well but that’s about it

IT WAS PLEASANT. NOTHING WONDERFUL NOTHING HORRIBLE. BED COMFORT WAS BASIC BUT NOT BAD.

After a glitch with my initial room, which they were all too happy to rectify, I had a great stay. I didn’t come for the night life, just a place to sleep and the bed was very comfortable and clean.

Receptionist good customer skills helped my wife payment forms for Credit card access

On arrival met by a very friendly staff member Peter , we booked into our room as usual was clean and comfy staff on the morning shift also very friendly and we had a nice breaky thank you and will be back again for sure

Easy check-in and departure. Room was clean and linen & towels were nice and fresh. Good parking, and lots of food options close by. Room was nice and quiet. All staff were nice and friendly.

Got there late after a concert, had been contacted in how to get in. Bed was comfortable, did the job.

Well located hotel. The rooms are good and had comfortable bed. A good bathroom with good shower. A couple of (fastfood)restaurants on walking distance.

Room was adequate, you pay for what you get. Only issue was that I opened a long life milk tub to have with my tea, however, the milk was very expired as it was lumpy.