Aparthotel Adagio Paris Opera 4 stars

Love the location, but room, lobby and hall ways need major upgrade. Would not stay here again.

Nice stay. It is a bit loud from the street but it is to be expected so close to the Opera. Staff was professional.

hotel is in a good location, very strategic, located right next to door to shopping paradise. Food and restaurant are also easy to find nearby. This is an apartment-hotel, so the cleaning schedule is only once a week. Wi-fi is 0, so if you're a business people who's always on the go like me, this can be a disastrous place to stay.

The internet is simply disastrous, I can't connect to their wifi in the whole 3 days of our staying there. Other than that, the hotel is located in a very strategic area.

When I checked in the room smelled strongly of cigarette smoke. I was able to open windows and air the room out, but it should not have been the case. The particular room I was in had a very cramped and awkward kitchen and generally was smaller than the last time I stayed with you. It would be better to put a loyal guest on a 2 week stay in a somewhat nicer room. Please consider providing clean towels every 2 or 3 days instead of once per week. There was no caffeinated coffee available in the lobby, only decaf. Also no coffee in the room. Some coffee (even instant) / tea for guests in the room would make them feel more welcome.

(+) First time I stayed at this place, very convenient, very close to metro, SNCF stations and bus stops, located in shopping areas, safe even coming back late night. Room was small as many people saying but bigger enough than the average hotels in Paris. Convenient with small kitchen. No daily cleaning is perfect for me, no need to change the sheets and towels. Staffs are friendly and smily, saying everyday "Bonjour", the building is pretty old but I like much better than 5 star chained brand hotels. (-) Washing machines on B1 was sooooo stinky, clothes washed by these machine were so stinky, bad smell. Machines need to be cleared and maintained!

The staff was very courteous and helpful. They spoke English well. There was a mix-up at check-in where they did not honor our early check-in, but they did later credit the early check-in fee. The Hotel is in a nice location with several Metro and bus stops within easy walking distance. Also, there are a number of shops and cafes nearby. The room was fine, but there were a couple of small maintenance items; a dripping drain under the bathroom sink, a sticky drawer in the kitchen, and a curtain off some of the hooks.

Fine as such, however, below expectations - we have stayed at the hotel 2-3 times before, however, we can sense that the level of the hotel is sliding, unfortunately. This time, we had booked a "studio superior, large", however found the room very confined (room 415) compared to the apartments for 4 persons that we have stayed in before. Also, the fact that this room is situated towards the inner yard made the overall impression further confined. Compared to the price for a 4-person room, the price for the "studio superior, large" is far too high. Furthermore, there was electric light in the room that did not work, and though mentioned to the reception the first day, it was not fixed during our 5-days stay. Sorry to say. We will probably come back another time. However, we are not as enthusiastic as before...

As I arrived shortly before 10PM at the hotel, I gave my ID and the credit card (MasterCard) that was used for payment. The team refused to give me the room for one and a half hour (I was there with my wife and kids, 3 and 5, depriv d of sleep until more than 11PM!!!) telling me the card I gave them was not the right one. They had a WRONG card on the system with someone else's name and still wouldn't accept their mistake. As a silver clubaccor member having stayed in Accor hotels for years, I was treated like a thief and the receptionist refused to contact any technical assistance when I told him he was wrong. I had to call my UBS platinum card assistance (the ClubAccor assistance, 24/7 according to the app, was already asleep) so they tell him he was wrong, giving him the transaction confirmation numbers, and still he wouldn't admit it. It is a breach of contract and am still waiting for Accor to come back to me on this as I filed a complaint (still haven't heard of them!). I don't think Accor realizes that preventing me from using my room for one and a half hour is a breach of contract and I should already have been indemnified for it (and the whole family wasted weekend as my kids couldn't sleep for the whole night, neither could I after this traumatic experience). I don't think Accor realizes that the fact a wrong credit card was filed under my name in their system is a breach of GDPR and can have serious consequences for the firm and I won't leave it here. Sincerely, Emmanuel H.

I did online checking on order to shorten the time of the checkin... I am a frequent traveler, tipicly arriving to the hotel late and tired.... I am also Accor club platinum member... This does not seem to matter in Adagio since on my check in the staff at the reception asked me a credit card and insisted that I pay my bill in advance. They are not familiar with the concept of online checkin not platinum membership....

I have stayed at the Adagio Opera many times. I stay for 10-15 days and often have the same studio. I love the location - close to metro, shopping, and theaters, but the main reason I keep coming back is the personnel. Stephane is simply the best hotel employee ever. Not only is he friendly, with a smile and sense of humor that lights up any room, but he is also extremely competent. I would trust him with my affairs and if ever I opened a hotel, or any business, I'd have him run it. I would be remiss if I didn't mention Vanessa who keeps an eagle eye on the accommodations. The studios are CLEAN, the beds are perfect, and the kitchens well equipped. She's also got a smile that doesn't stop. Congratulations on your good business choices. Sincerely, Sheryl b. PS. I've already booked three more trips to your hotel for next spring.!!!

The air condition not working so the air in room was so hot and can not circulate and we asked to fix it BUT result even worst and TOTALLY off. We are forced to open the window to get fresh air but the sound of vehicles passing by is very disturbing, it happened for 5 nights. we asked to move room on the second day and the reason the reception rooms were all full. It was my worst experience.

When I arrived at CDG in early morning of Sept. 22, I was sick. I spent hours at the airport bench. I had requested for an early check-in, but your customer service said the chance would be slim. Not knowing if I could check in early, however, I decided to go ahead to go to the Adagio Opera anyway at 11:30 as I really needed to lie down and rest. Upon arrival at the hotel, then, surprisingly, they said they had the room ready and let me in at a bit after noon. I appreciate the arrangement very much. Maybe, it was by chance, but I wish I had known that earlier. The check-out experience was unpleasant as before. A service person stormed into my room without knocking at 10:40, shouting "Service!". I was dressed luckly. I spoked to a lady at the front desk about this. She said that the service people had their schedule. Do the guests care about their schedle? I am not blaming neither of them. That should be on the management. Please pay attention to this matter. Yet another concern is a removal of the lock from the inside. The above manner of the service gentleman was only possible because there was only an electronical key to the room. How would you think about the safety and security of rooms?

Friendly staff. It was nice to be upgraded. I appreciated the extra bedroom. I chose the central location, but the street is too noisy. Street works and tourists. I understand it’s not the hotel’s’ fault. Next time, I’ll try another location if it’s possible. Before I have stayed at Bercy, but it was too far from the center.

Yes decor is tired but staff are fantastic..guest laundry facilities is a + and as you have a Studio apartment much more space than normal for Paris