Sofitel Le Scribe Paris Opéra 5 stars

Customer review rating (ALL Rating) 4.8/5 2,672 reviews

Sofitel Le Scribe Paris Opéra - Image 1
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1 rue Scribe, 75009 PARIS, France

Description

Hotel extras

  • An ideal location for your Parisian shopping getaway

  • The spirit of Parisian luxury in the heart of the Opéra-Vendôme district

  • Completely renovated by renowned designer Tristan Auer

  • The elegant rooms and suites give you the comfort of a Parisian apartment.

  • A place specifically designed for foodies with 3 dining areas

Our accommodation(s)

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Hotel location

Sofitel Le Scribe Paris Opéra

1 rue Scribe
75009 PARIS
France

GPS:48.870426, 2.329937

Telephone
Fax +33 1 42 65 39 97

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  2,672 reviews

Customer review rating 5.0/5

Gail F. Friends - Confirmed reviews ALL

The breakfasts were the best ever! Florence was wonderful!

Dear Ms. F., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are absolutely delighted to read that you “loved it all” and that your experience was such a memorable one. Your kind words regarding our breakfast are truly appreciated — we are thrilled to know it was the best you have ever had! We will also be very proud to share your special mention with Florence, who will be delighted to know she contributed to making your stay so enjoyable. We have taken good note of your comment regarding the Wi-Fi access and appreciate you bringing this to our attention, as it helps us continue to improve our services. It would be a great pleasure to welcome you back again very soon. Warm regards, Etienne Cadet Director of Quality & Guest Experience

Customer review rating 5.0/5

Susan K. Couples - Confirmed reviews ALL

We stayed five days and enjoyed the amenities of the hotel. We found all the staff welcoming and helpful.

Dear Mrs. K., Thank you very much for taking the time to share your kind feedback following your recent stay with us. We are truly delighted to read that you enjoyed your five days at the hotel and were able to fully appreciate our amenities. Your compliments regarding the attentiveness, warmth, and helpfulness of our team mean a great deal to us and will be proudly shared with everyone. We are also pleased to know that your extended stay was smoothly arranged and that your overall experience met your expectations throughout. It would be a great pleasure to welcome you back for another memorable stay in Paris. Warm regards, Etienne Cadet Director of Quality & Guest Experience

Customer review rating 5.0/5

Anthony P. Couples - Confirmed reviews ALL

This was our second stay here and we loved it more than the last! Will definitely choose this hotel, again, the next time we are in Paris.

Dear Mr. P., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to know that your second visit was even more enjoyable than the first. Your kind words regarding our location, atmosphere, and especially our team are sincerely appreciated and will be proudly shared with everyone. We are also very pleased that you enjoyed our sustainability initiatives, particularly the water filtration system, as well as your experience at the bar. Your compliments on the drinks, foie gras, and gyoza mean a lot to our teams. It will be a true pleasure to welcome you back to the hotel during your next visit to Paris. Warm regards, Etienne Cadet Director of Quality & Guest Experience

Customer review rating 5.0/5

Marissa R. Families - Confirmed reviews ALL

My daughter and I had the most wonderful trip. The hotel exceeded my expectations. Your concierge team is unmatched and I have stayed at some incredible hotels. Also the front desk team, including Guillaume, was so warm and welcoming. Even the bell men were incredible. I love this hotel and I will be back. Thank you!

Dear Ms. R., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to read that you and your daughter had such a memorable trip and that the hotel exceeded your expectations. Your kind words regarding our concierge team and front desk team mean a great deal to us. We are especially pleased to hear your recognition of Guillaume, as well as our bell team, who will be very proud to know they contributed to making your stay so enjoyable. It is also a real pleasure to know that you felt warmly welcomed throughout your experience, and that you already wish to return. This is the highest compliment we could receive. We look forward to welcoming you back very soon to Sofitel Le Scribe Paris Opéra. Warm regards, Etienne Cadet Director of Quality & Guest Experience

Customer review rating 2.0/5

Kezia P. Families - Confirmed reviews ALL

am writing to express my extreme disappointment regarding the handling of my stay from 19–25 March in a Prestige Suite (Total: EUR 5,923). My Accor Live Limitless record incorrectly reflects only a one-night stay (24–25 March). When I contacted the hotel to rectify this, the staff dismissed the issue as a "system error" that cannot be changed because the stay is in the past. This response is unacceptable and contradicts Accor policy, which dictates that points and stay history are finalized post-stay. To be told that a significant error involving a 6-night stay and a EUR 5,923 spend cannot be corrected is a failure in basic guest services. I am not seeking a "solution" from the staff; I am requiring an accurate reflection of my stay. I expect an immediate manual correction of my account to reflect: The full 6-night stay duration. The total points earned on the EUR 5,923 expenditure. I have my invoice ready to provide as evidence and expect a prompt resolution to this matter.

Dear Ms. P., Thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced regarding the recognition of your stay and the associated ALL points. Following your message, we promptly assisted you via WhatsApp on 27 March, where we informed you that a manual adjustment would be made based on your full stay from 19 to 25 March and supporting invoice. A further follow-up was sent on 30 March confirming that the manual correction had been completed by our Front Desk team and transmitted to the Accor Live Limitless system. We can confirm that the full 6-night stay has been taken into account and the corresponding points adjustment has been processed. Please note that the update may take a short time to appear in your Accor account. We sincerely regret any confusion or frustration this situation may have caused and thank you for your patience throughout the follow-up process. Should you still observe any discrepancy, we remain at your disposal and will be happy to assist you directly. Kind regards, Etienne Cadet Director of Quality & Guest Experience

Other web-users rate our hotel

  • 759 reviews 9.7/10 Location
  • 1,016 reviews 8.6/10 Room
  • 1,550 reviews 9.4/10 Service
  • 15 reviews 6.5/10 WiFi
  • 427 reviews 7.9/10 Comfort
  • 374 reviews 9.1/10 Breakfast
  • 327 reviews 8.2/10 Food
  • 324 reviews 9.4/10 Vibe

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