Sofitel Le Scribe Paris Opéra Hotel 5 stars

Staff were friendly but room was very small. I loved the quirky coffee/afternoon tea area. The bath was closed into a small area with a shower attached. A walk in shower/wet areas would have been more comfortable and easy for guests.

Overall the experience was satisfying. We arrived at a counter which was undermanned compared to the check in demand. We arrive around 1 PM and as I am Accor Gold, I had hoped for an early check in. I accept that this is only possible if the rooms are available, but we were unfortunately met with a little arrogant attitude from the staff lady, who did not seem very helpful. The rooms are very nice and modern and the hotel is very well located. The bar staff is also very nice and brings a lot of good energy. The breakfast area is very cozy and nice, but does not seem fit for a lot of people coming in at the same time. We were sitting in the side of the room and there was a little bit of a chaos finding tables for everyone. The staff was running around and did not seem to be in control of the situation. Overall the room and the positive bar staff made it a good experience, but I think there is still room for improvement when it comes to the first impression.

Great hotel in a great location.

Courteous service. The rooms are small which in and of itself is not a problem but design added a false mantle, a large column with an urn, round table, separate toilet room all of which took over floor space making moving around the room very difficult. Very lovely coloured glass lights had not been dusted for a long time. Bed too high for comfortable access.

Our original room was much too small for our family of three. We had to make a big fuss but they finally gave us a larger room after the first night and we were very pleased. Staff very helpful, hotel renovations beautiful, included breakfast abundant, location excellent.

We enjoyed the new room

Our stay was superb in all respects. We will definitely return.

I stayed at this beautiful hotel for three nights. From the beginning to the end of my stay I was accompanied by smiles and professionalism from all the staff. The guys at the reception and guest relations made me discover and enjoy the newly renovated rooms. I l’ovest the decoration! And at the restaurant I tasted some delicious French cuisine. And thanks also to the concierges for giving me the best advice for every need. A wonderful experience! I will return!

My stay was delightful as usual. Room was beautifully designed. The staffs were nice and friendly. Hotel Scribe Paris always feels like home to me.

From check in to check out, transfers and accommodation, our stay at Le Scribe was absolutely perfect. Thank you to the entire team cheers

- Reception check in took over 15 minutes for Platinium member - Gym was closed, reffered to a converted room with 1 treadmill and had to wait to use. - Asked on several occasions for invoice to be sent digitally, still not received after 2 communications

The new rooms are beautiful and hotel decoration is really on point ! I travel almost every week in Paris since a year, always in different 5 stars hotels. I can really tell that there is always something a little fake in how people are trained to welcome people at Sofitel. This was the third time I was coming back to the Scribe. Everyone from the staff is nice, but it's not natural and professional enough to represent a 5 stars hotel in my opinion especially from the reception desk. The problem is that if the reception desk is not on point, it kinds of downgrade everything else. Here are the example situations that I faced at the Scribe (and also at the Faubourg to be honest): - Having the reception desk asking me if it is my first time staying at the hotel - Having the receptionist making wait 5 min because she has to get approval from her manager that she can give me a Welcome drink voucher. This is a very scholarship attitude, and I could understand eventually this at the hotel Mercure. But when you come at Sofitel you want to expect something really special. And again I have been travelling in more than 10 different 5 stars hotels this year in Paris where I was coming back with everyone recognizing me, and not referring all the time to their manager when they have to arrange a favor.

The smell of fresh paint, the bronze Kohler / Grohe bathroom fittings, the designs of the fireplace all add to the nice touches to the wonderful room. Service for breakfast is best - kudos for Mr Joel and his team; the front desk staff could do much better - almost cold and unfriendly; lacking the warmth hospitality of the Sofitel brand. Housekeeping can be improved; very inconsistent in delivery; 2nd of our 4 nights, cups left unwashed, slippers and shoe mints not replaced. The lobby is disappointing when compared to the neighbouring Intercontinental. Overall, a good stay for the family in Paris but the continued trains disruption certainly affected our travel plans throughout France. For now, waiting for the Accor points to be credited to my account.

Very friendly and professional staff specially at breakfast lounge and the reception whom i dealt with the most. The hotel is nicely furnished in a modern style. I loved the colors of the room, very comfortable and very clean. Closet bit small and tiny for a week stay.

The hotel is nice but the logistics and services were chaotic. We waited for quite a while to get to our room, which was changed, and the bottle of champagne ordered was not in the room when we arrive. The breakfast was very good though.