Sofitel Le Scribe Paris Opéra Hotel 5 stars

We have been using the Sofitel hotels for years and have always been pleased with the experience. This time were not disappointed but did not leave completely satisfied either. The hotel inside is pretty and the rooms are fully renovated and have been very well thought out, so they have all the needed facilities whilst optimising the space. The beds are big and luxurious and the bathroom with its rose gold/brass look of the taps and sink give a sense of elegance. The general look of the communal areas and the rooms is a modern take on Art Deco. The spaces were all clean and tidy and the staff in general have been very friendly and pleasant. The reason I am not giving a score of 10/10 is for a couple of reasons. First of all, the breakfast experience was underwhelming for a 5 start hotel. I have stayed in another 5 star hotel in Paris before and the experience was the one expected from a luxury hotel. At Le Scribe the breakfast room feels very basic, with low ceiling and quite dark. The choice of food is very limited and the waiters are not coping very well when it is busy, forgetting coffee orders, not cleaning tables quickly enough… Also, there was no information provided that guests could order additional items for breakfast, because there was no menu. On the last morning I realised I could order an omelette, but that was because I saw another guest having one and I asked them how they got one. The additional items should all be displayed in menus. Otherwise guests just limit themselves to the fairly poor ( for a 5 start hotel) selection on display. The second reason is the negative experience we had on the day we arrived. After check in, we waited for over 40 minutes for our suitcase to come to our room. We were happy to go up with it ourselves but the gentleman who was the bellboy insisted he would bring it. After 45 minutes and 3 calls to the reception ( where stuff were quite rude or would tell us they would call us back and never did), we went back downstairs ourselves and we retrieved our suitcase. We would have probably waited for a long time more because the bell boy was very busy with other suitcases and he did not even remember which one was ours. I would have expected that someone from the reception would have physically gone to the luggage storage and brought us our suitcase. It is 10 metres distance between reception and luggage storage. When a customer calls 3 times and have been waiting for their suitcase for 45 minutes, this is what you do. I appreciate that the reception might have been busy but still; it would take 5 minutes to get our suitcase, bring it upstairs and go down again. We could not unpack or settle in our room because of the lack of our things. I had medication I needed to take in the suitcase. The Bellboy was extremely busy with suitcases of guests who had checked in long after us and had forgotten all about us; but the receptionists should have acted instead. At a luxury hotel you certainly should not let guests wait for over 45 minutes ( after 3 phone calls) for their luggage. As suggestions for improvement: the bathtub would get very slippery and dangerous when wet. A plastic bath mat would have been useful. Also, have a list with useful numbers near the telephone. It is not easy to find the internal numbers for the reception or room service online. We hope to come to Paris again soon and the location of the hotel and the rooms were a big plus. We hope to visit Le Scribe again, but some improvements must be made. Whenan area has 3 hotels opposite each other, every effort must be made for a hotel to keep its customers.

Good stay, clean rooms, good service, however, the concierge service is not at the level of the 5 stars hotel, and its size, I would suggest raising the personnel on the concierge to serve the clients better. However, my son's room was in a different floor , and couldn't use the card to use the elevator to reach his floor

Had a beautifully designed and decorated room. Check in was a breeze. Concierge (Irena) was fantastic and helped recommend places to visit and eat. We loved it.

A superb hotel in every sense. Perfect service, beautiful hotel. My only complaint is that I find the mattress a little too soft, so my sleep could have been even better.

Outstanding customer service and support, from the little things like an umbrella for the rain, to a hastily planned tour of the city delivered by the Hotel staff (concierge) in 20 minutes, this hotel is wonderful. The rooms a classy and well-appointed. Super clean and well decorated, the guest rooms are well done. The hotel is ideally located within walking distance of some of the highest-end shops and restaurants. I have stayed here more than three times recently and it is a go-to for me in Paris.