Sofitel Le Scribe Paris Opéra Hotel 5 stars

I managed a block of 14 rooms with the hotel and every step on my experience was fantastic. from contracting to check out. They worked with me through all of the changes I had to make (and there was a lot) and made sure that all of our guests had an amazing experience.

Positive pleasant and good service.

Pros: Good location, lovely renovated rooms are well designed and all expectations met. Good sized desk for work with powerpoints/ USB in easy reach. Cons: shower was leaking excessively, bathroom was "large puddle" wet after (enough to soak a full bath towel). They did want to send someone up but I declined as it was a short stay. Not Not enough lighting on desk

My expreince was nice.Le Scribe members were so kind.

The experience was more then I expected. The hotel, staff and location were all perfect.

they gave me a room which was not good but later on they change it in the second day to junior suite (which i appreciate), they didn't deliver the welcome fruit or sweet on my arrival but they deliver it later when i informed them about it. Normally the mini bar was free but i understand that this option is not available anymore,the concierge and the team was professional and assist me in any request. As i know Sofitel offer daily sweet but this was not the case. there was smelling of paint at the corridor of my room finally i am booking my room between le grand(intercontinental) and scribe since there are a lot of privileges of le grand (club,free breakfast, ...),hope to return to your hotel during my next trip.

This was a return visit for me after over 20 years. I knew the location was great but didn't realize what a wonderful job you are doing on your renovation. The room was beautiful, reflecting obvious attention to every detail, and staff support was excellent as I had expected. I was looking to impress my companion and you came through for us! Thank you!

Very polite and helpful staff

Thanks for providing late check out! We took a plight in night, and needed late check out service. We are provided with the service for free!

Everyone was extremely kind and helpful. A special thank you to Irina who took care of our lost luggage and even suggested places to eat which were amazing. The room was beautiful, breakfast delicious. A fantastic stay.

When I first arrived at 3pm I was told that my room wasn't ready and I had to wait for the manager to assign me a different room. On the morning of check-out I left my suitcase at the hotel deposit and when I came back in the afternoon to collect it, it took the staff more than 30 minutes to recover it. I was not the only one complaining at the reception, I missed a business meeting some others risked missing planes/trains. I asked the reception for an official complain form and manager told me the hotel doesn't have a complain form and I should have sent an open email. I would not recommend this hotel

Nice clean room

this hotrl is my "home" everytime I visit Paris. This time with my wife - experience was superb. Also renovation of old Lumiere restaurant has been reaslly succesfull.

The price did not reflect the quality we expected or should expect. The lobby was shabby, the ceilings are so low, more like a 3 star hotel. The rooms are renovated and are clean but not designed well. The breakfast was good.

The hotel was nice and everything about the stay was as expected until the last day. We had a late flight so we checked our bags for the day. When we came back it took 25 minutes for the staff to retrieve our bags. We were also not the only ones waiting this long. As we had a flight to make, this was very stressful and changed our travel plans getting to the airport.