Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.4/5 7,204 reviews

ALLSAFE approved hotel

Information message

Mercure Paris Opéra Garnier Hotel & Spa
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+ 17 Services

Hotel extras

  • Hotel in the heart of Paris, a few steps from the Opéra Garnier

  • Spa Hysope® Paris Opera: hammam, massage cabins, fitness room...

  • Room dining from 7 a.m. to 10 p.m. (snacking, Anne-Sophie Daily Pic glass)

  • The Terrace: quiet indoor patio with a plant wall

  • 4 minutes' walk from partner parking lot

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 paris
france

Fax: (+33)1/43873222

Check-in from 14h00

Check out up to 12h00

  • GARE ST LAZARE:  20-21-26-28-29 ST LAZARE

  • PONT DE SEVRES:  3-9 HAVRE CAUMARTIN

  • ST LAZARE:  3-12-13-14 ST LAZARE

  • GARE DU NORD:  E HAUSSMANN ST LAZARE

  • MARNE-LA-VALLEE:  A AUBER

  • By plane

    PARIS ORLY At 30km / 18.64 miles

  • By plane

    PARIS ROISSY CDG At 35km / 21.75 miles

  • By car

    PORTE D'ITALIE At 11km / 6.88 miles

  • By car

    PORTE DE BAGNOLET At 10km / 6.25 miles

  • By car

    PORTE DE LA CHAPELLE At 3km / 1.88 miles

  • By train

    PARIS ST LAZARE At 0.2km / 0.13 miles

GPS:48.874806, 2.326376

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our accommodation(s)

The Mercure Opéra Garnier hotel offers fully renovated rooms that are both comfortable and functional. For even greater comfort, book a Privilege Room with street views, or garden views if you would like to enjoy a green setting. Choose between a street view to savor the dynamic pace of Paris and a garden view to enjoy a peaceful setting.

Our guest reviews for
Mercure Paris Opéra Garnier Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,204 reviews

TripAdvisor Rating 4.0/5

1,522 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

In the heart of the city.

Customer review rating 5.0/5

Ravi F. A. Families - 09/01/2022 Confirmed reviews ALL

I was very pleased with everyone at the hotel. From check in to check out, everything was seamless. I would like to specially mention Mr Abdoulaye from the front office who was the kindest and the most helpful person in the entire hotel. He patiently helped me fill out our government mandated forms which ran into pages by sitting with me and doing it on his laptop and at the same time helping out other customers at the hotel. He is really a brilliant multitasker and a genuinely wonderful person. The hospitality industry needs more people like him. I wish him all the success he truly deserves in his career ahead.

Dear Mr Ravi, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. We would like to thank you for your kind words regarding Abdoulaye, our Front Office Assistant Manager.. It was a pleasure for him to learn he was able to brighten your stay and to hear that his assistance made your experience better. We would like to thank you again for your review, especially Abdoulaye and still hope we will have the chance to welcome you back soon. Noémie Réception

Very nice stay in the centre of Paris

Customer review rating 4.0/5

Rieny F. Couples - 04/01/2022 Confirmed reviews ALL

Second time in this mercure and again a great experience, nice hotel in the centre of Paris..

Dear Marinus F., First and foremost, we would like to thank you for bringing to our attention your experience with the hotel services. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you once again for your time and loyalty. Noémie Réception

Rooms too small and breakfast too busy

Customer review rating 2.5/5

Philippe S. Families - 31/12/2021 Confirmed reviews ALL

I am a Diamond member and I had booked 3 rooms for 3 nights in Mercure Opera Paris. I was not upgraded and the rooms were were offered were very small. The breakfast place was so busy that we had to eat in the reception area. The only positive was the gentlemen at the reception who was very friendly and welcoming.

Avoid lunch and dinner

Customer review rating 3.0/5

Anonymous Solo - 25/12/2021 Confirmed reviews ALL

I’m satisfied with my stay everything was perfect. Nice room and staff. Only one thing, food served for lunch and dinner is horrible. It’s almost like a baby food that you heat in the microwave for a big amount of money.

Wonderful check in experience and very clean room

Customer review rating 5.0/5

Frank Couples - 21/12/2021 Confirmed reviews ALL

We had a very pleasant stay with you. The room was spotless!! and the team at the reception very welcoming. We felt at home :)

Dear FRANK L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. Your kind review serves as a motivation for our entire team as it is our earnest endeavour to provide our guests with a comfortable and pleasant stay. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Best regards, Abdou Assistant Front Office Manager.

What a nice surprise

Customer review rating 4.5/5

Tom Couples - 10/12/2021 Confirmed reviews ALL

This hotel made our first stay in Paris really warm and welcoming. Previously had a preconception with the Mercure brand but it was a nice surpise! The location, the hotel conditions, the location, the early checkin, the rooms.... everything was supersmooth and nice!

Dear THOMAS VIZVARY, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Abdou Assistant Front Office Manager.

Great location and nice staff

Customer review rating 4.0/5

Michal T. Couples - 06/12/2021 Confirmed reviews ALL

We spent 6 days and were vwry saticfied from hotel location and staff

Dear MICHAL TOJEN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. We were very happy to read that our location and most of all our friendly and helpful staff made your trip enjoyable. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Best regards, Abdou Assistant Front Office Manager.

Amazing stay

Customer review rating 5.0/5

Sameh A. Couples - 29/11/2021 Confirmed reviews ALL

Excellent location! The staff were very helpful and cooperative. the room was always clean .

SMALL ROOMS

Customer review rating 3.0/5

Mike Couples - 26/11/2021 Confirmed reviews ALL

Hated the first room given... expensive stay in my mind.

Great location and view

Customer review rating 4.5/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

The price was a bit high for the amenities provided. Otherwise a perfect stay.

Customer review rating 4.5/5

Marc-olivier L. Business - 19/11/2021 Confirmed reviews ALL

Great experience, beautiful decoration.

Well located but overpriced

Customer review rating 2.5/5

Samuel Business - 19/11/2021 Confirmed reviews ALL

I could not sleep because of a dust allergy. The room appears clean but a deeper cleaning of carpets is necessary. The room was very small.

Top locatie

Customer review rating 4.0/5

Ief Families - 12/11/2021 Confirmed reviews ALL

Alles top

Nicely surprised

TripAdvisor rating 5.0/5

TD_moi 17/09/2021 TripAdvisor review

Was in Paris for my birthday and staff was very welcoming especially Abdoulaye and decorated the suite beautifully (scented candle, flowers on the bed and welcome cocktail) It's a shame I couldn't get a massage session after 2 attempts to book on Sat and Sun before my departure but best to book in advance! Perfect location too with lots of shops and restaurants

another wonderful stay in Peris

TripAdvisor rating 5.0/5

Carlos L Business - 25/01/2020 TripAdvisor review

This Hotel with the years has evolved to be better and better. The service, cleanness, comfort as well as the location is excellent. this together with the kindness treatment received from all the staff helps to make your stay really wonderful. We plan to come back to this Hotel in our next planned trip to beautiful Paris.

Dear Carlos L, First of all, we would like to thank you for sharing your positive and kind message with us. We were delighted to see that you enjoyed your stay with us, from beginning to end. And we were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for choosing our hotel and we look forward to welcome you back soon. Regards, Mercure Paris Opera Garnier hotel & Spa team

Fabulous stay!

TripAdvisor rating 5.0/5

gilpnt Couples - 13/01/2020 TripAdvisor review

Despite having gone through some terrible personal problems, such as the loss of documents, I spent a wonderful time at Mercure Paris Opéra Garnier Hôtel & Spa. The staff was so attentive, and helped me in every way they deemed possible.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. We are glad to learn that you enjoyed your stay. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Great location!

TripAdvisor rating 4.0/5

AzurahY Couples - 29/12/2019 TripAdvisor review

The hotel is very conveniently located. It is within walking distance to all the big malls and also the train stations. We even walked to Champ Elysee and Sacre-Cour from the hotel! The room is decent...it is of an average size of a hotel in Europe. Just big enough for 2 people with 2 big luggages.

Hello, We appreciate you taking the time to share your feedback of your recent experience with us. We were very happy to read that your stay was enhanced by our location, this is a great encouragement for all of us and we would like to thank you for your kind support. Indeed, our location is very central and due to our XIX th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Sejour meiveilleux ! Wonderful stay !

TripAdvisor rating 5.0/5

hiro0117 Couples - 29/11/2019 TripAdvisor review

We have stayed at Mercure Opera Garnier almost every year since 2010. We became so close to the helpful staff. I have liked more Paris and France also. American breakfast buffet is always satisfying (pain au chocolate and croissant are very nice!). Thanks to the friendly staff. Wonderful hospitality.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. With guest satisfaction as our primary objective, we were glad to know that you had a great stay in our hotel as you enjoyed our localisation, our rooms and our full american buffet breakfast. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Mercure Paris Opéra Garnier Team

Tiny rooms and poor wifi

TripAdvisor rating 2.0/5

jsaid09 Business - 05/11/2019 TripAdvisor review

The hotel was lovely, but the rooms were extremely small. I was really disappointed with the wifi. I could not even send 1 email due to the wifi speed. The gym was very minimalistic but the hotel was classy.

Dear Jsaid09, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We noted your comment regarding the size of your room and bathroom. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. We are deeply sorry to see that the free wifi connection of our hotel did not live up to your expectations. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Best regards, Mercure Opera Garnier hotel & Spa team

Dissatisfaction guaranteed

TripAdvisor rating 2.0/5

Andrew M Business - 02/11/2019 TripAdvisor review

Seldom do I write a review (on anything), yet my recent experience at this hotel has prompted me to do so. In a nutshell, this was the single most dissatisfying and unpleasant experience that I have ever had with an Accor-group hotel. Where to start... 1. Reception on arrival - bored, and made me feel like I was something of a burden to have to deal with, as opposed to a customer who was paying 200€ to stay for one night; 2. WiFi - Would not work in the room I was in, and after mentioning this to the Reception team I was told that it could only be fixed in the morning, but that I was welcome to sit at the bar and use the WiFi there (how gracious); 3. The Bar - As a Silver member of Accor, I was presented with a coupon for a welcome drink that I happily used. What they don't tell you though, is that if you ask for a spiced tomato juice, is that you have to actually prepare the entire thing yourself. As well as this, not once was I asked if I would like to buy another drink during the 1.5 hours that I was at the bar, and all other patrons were given what appeared to be complimentary bar snacks - except me..? 4. Check out - I could not have envisaged that checking out of a hotel could be such an upsetting experience. I presented my key, and received a simple 'Merci' and that was it. I wasn't expecting a formal salute as I left, but something a bit more customer-focused would have been appreciated, especially as I was the only one leaving at that time. The only benefit that I gained from my one night staying at this hotel was that it was very convenient to get to the train station in the morning. Would I stay here again - you couldn't pay me to stay here again.

Dear Andrew M, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are sincerely sorry to hear that you have been disappointed by your stay and it did not meet your expectations. We took note of each idem you pointed out to us and will try our best to prevent them from happening again as all departments have been notified about your comments. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best regards, Mercure Paris Opéra Garnier hôtel & Spa team

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