Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,043 reviews

Mercure Paris Opéra Garnier Hotel & Spa - Image 1
Mercure Paris Opéra Garnier Hotel & Spa - Image 2
Mercure Paris Opéra Garnier Hotel & Spa - Image 3
Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 PARIS, France

Description

Hotel extras

  • Hotel in the heart of Paris, a stone's throw from the Opéra Garnier. Green Key certified

  • Spa Hysope® Paris Opéra: hammam, single and double massage booths, fitness room...

  • Room service available from 7am to 11pm.

  • The Terrace: a quiet interior patio with a wall of foliage

  • Partner car park 4 minutes' walk away

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 PARIS
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,043 reviews

TripAdvisor Rating  3.9/5  1,651 reviews

Certificate of excellence 2025

Great location & soundproofing, friendly staff; small room, damp smell, and sloppy housekeeping—best for short business

TripAdvisor rating 3.0/5

syifaa2015 TripAdvisor review

I stayed at Mercure Paris Opéra for about five days. The location is excellent—very close to the метро and a major station, and within easy walking distance to big shopping areas like Printemps and Galeries Lafayette. The neighborhood is also lively and convenient, with plenty of restaurants and cafés right in front of the hotel. However, my room felt quite small, even after an upgrade. There was also an unpleasant smell in the room, like damp carpet that hadn’t dried properly. On one day, when I returned to the room, it looked like my folded laundry had been bumped during housekeeping and it wasn’t neatly put back, which was disappointing. That said, there were several strong positives. The staff were genuinely kind and friendly, and the soundproofing was excellent. Even though my room faced the street, outside noise was not an issue at all. Overall, I’d recommend this hotel for a short business trip or a quick stay because of the location, staff, and quiet rooms. For a family stay, it may not be ideal unless you book a larger room, as the space is limited.

Dear Syifa A, Thank you very much for taking the time to share such a detailed and balanced review of your stay at Mercure Paris Opéra! We are delighted to hear that you enjoyed our central location, the lively neighborhood, the excellent soundproofing, and the genuine kindness of our staff. Your kind words will certainly be shared with the team. We are truly sorry, however, for the inconveniences you experienced regarding the room size, the damp smell, and the lack of care during housekeeping. This does not reflect the standards we strive to maintain, and your feedback has been shared with the relevant teams so we can improve, particularly in terms of room maintenance and attention to detail. We appreciate your recommendation of our hotel for short business stays and agree that selecting a larger room is important for family visits. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable and enjoyable experience. Thank you again for your valuable and constructive feedback. Sincerely, Tiya - Front desk

Customer review rating 5.0/5

Christine N. Business - Confirmed reviews ALL

I spent only 2 nights for business trip, well located, a bit expensive however and had no breakfast included

Dear Mrs N., Thank you very much for taking the time to share your feedback following your recent business stay with us. We are pleased to learn that you appreciated our convenient location and that your overall stay went well. At the same time, we are truly sorry to hear that certain aspects did not fully meet your expectations. We understand your comment regarding the price, and we regret that breakfast was not included during your stay. Please accept our sincere apologies for the issue you encountered with the Wi-Fi connection. This is certainly not the experience we aim to provide, and we understand how inconvenient it can be, especially during a business trip. Our team is looking into this to ensure better reliability in the future. We thank you again for your valuable comments and hope to have the opportunity to welcome you back under more satisfying conditions. Warm regards, Maléna - FRONT OFFICE

Customer review rating 4.5/5

John S. Couples - Confirmed reviews ALL

Great location with a high standard of accommodation

Dear Mr S., Thank you very much for your thoughtful feedback and for your loyalty as a regular guest. We are delighted to hear that our location, the quality of our accommodation, and the professionalism of our team continue to meet your expectations. We’re also pleased that you find our services clear and our room service timely and thorough. Regarding your suggestion about compostable cups, we sincerely appreciate your concern for sustainability. We have chosen to provide reusable and washable glasses, as this option allows us to avoid producing additional waste and reduces the overall environmental impact—even that associated with manufacturing and disposing of compostable materials. Thank you again for sharing your comments. We look forward to welcoming you back soon ! Maléna - Front Office

Customer review rating 4.5/5

Jane F. Friends - Confirmed reviews ALL

We had 7 rooms booked for our Christmas Party in Paris. The hotel is well located, the staff were very friendly and helpful. The rooms are quite compact but well equipped and clean. The breakfast had a tasty selection of cold meats, cheese, bread and eggs and pain au chocolait and croissants. We would definitely stay again at this hotel when visiting Paris again

Dear Ms F., Thank you very much for taking the time to share your experience following your stay at the Mercure Paris Opéra Garnier Hôtel & Spa, and for your excellent rating. We are very pleased that you enjoyed our central location, right in the heart of Paris, as well as the warm and helpful welcome from our team. Your kind words mean a lot to us. It is wonderful to know that your rooms felt well-equipped, comfortable and perfectly clean — this is exactly the experience we strive to offer. We are also happy that you appreciated our breakfast selection, including cold cuts, cheeses, eggs, fresh bread, croissants and pain au chocolat. Knowing that you would “definitely stay again” is truly one of the best compliments we can receive. Your excellent feedback regarding our sustainability efforts, both in our food offering and in reducing single-use plastics, is highly appreciated. We continuously aim to offer more responsible stays while maintaining comfort and quality. It would be a real pleasure to welcome you and your group again on your next visit to Paris. Warm regards, Laura - Front Desk

Customer review rating 4.5/5

Patrick J. Families - Confirmed reviews ALL

agreable

Cher Monsieur J., Merci d’avoir pris le temps de partager votre retour à la suite de votre séjour en famille au Mercure Paris Opéra Garnier Hôtel & Spa. Nous sommes heureux que l’ensemble des points clés de votre séjour (l’arrivée, l’hébergement, la propreté, le Wi-Fi, l’accueil de notre équipe ainsi que le départ) aient répondu à vos attentes. Nous prenons bien note de votre retour concernant le petit-déjeuner, en particulier la taille de la salle. Vos remarques sont précieuses, et nous continuons à travailler sur l’optimisation de cet espace et de nos flux pour améliorer le confort de tous nos hôtes. Nous serions ravis de vous accueillir à nouveau lors d’un prochain séjour parisien, et de rendre votre expérience encore plus agréable. Avec nos salutations respectueuses, Laura - Réception

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Other web-users rate our hotel

  • 660 reviews 9.6/10 Location
  • 837 reviews 6.2/10 Room
  • 931 reviews 9.3/10 Service
  • 8 reviews 5.8/10 WiFi
  • 521 reviews 3.4/10 Comfort
  • 375 reviews 8.9/10 Breakfast
  • 274 reviews 8.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.