Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,074 reviews

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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 PARIS, France

Description

Hotel extras

  • Hotel in the heart of Paris, a stone's throw from the Opéra Garnier. Green Key certified

  • Spa Hysope® Paris Opéra: hammam, single and double massage booths, fitness room...

  • Room service available from 7am to 11pm.

  • The Terrace: a quiet interior patio with a wall of foliage

  • Partner car park 4 minutes' walk away

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 PARIS
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,074 reviews

Customer review rating 5.0/5

Ryo I. Business - Confirmed reviews ALL

my flight was at night, I wanted to take a shower just before I go to the airport, then front staff offered me to extend chack-out time.

Dear Guest, Thank you very much for taking the time to share your feedback and for giving us such a wonderful rating. We are delighted to read that you found your room well organized and that our front desk team was supportive during your stay. It is especially pleasing to know that the late check-out offered before your night flight was appreciated. Our goal is always to provide flexibility and comfort whenever possible, so we are glad this gesture made your departure more convenient. We also sincerely appreciate your comment regarding the internet connection speed. Please rest assured that your feedback has been noted and will be shared with our technical team so we can look into possible improvements. Thank you again for your valuable feedback. We truly hope to have the pleasure of welcoming you back soon and providing you with an even better experience. Kind regards, Maléna - Front Office

Customer review rating 3.5/5

Arif S. Business - Confirmed reviews ALL

Please make food variation that more suitable to Asian taste

Dear Sir, Thank you very much for your feedbackfollowing your stay at the Mercure Paris Opéra Garnier Hôtel & Spa! We are delighted to hear that you enjoyed the hotel’s location and the comfort of your stay. Regarding breakfast, our buffet mainly features French and European specialties. However, your comment has been shared with our team, and we remain attentive to the expectations of our international guests in order to enhance our offering whenever possible. Thank you for your suggestion, and we hope to have the pleasure of welcoming you again in the future. Kind regards, Tiya – Front Desk

Customer review rating 5.0/5

Olivier V. Business - Confirmed reviews ALL

very pleasant stay, welcomed by friendly staff

Dear Sir, Thank you very much for your kind feedback following your stay at the Mercure Paris Opéra Garnier. We are delighted to read that you enjoyed our convenient location as well as the calm atmosphere of the hotel, and that our team made you feel welcome with their friendly service. Your comments are a great motivation for our staff, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you again very soon. Kind regards, Rotsy - Front Office

Customer review rating 1.5/5

Ahmed A. Families - Confirmed reviews ALL

Checkin person was not friendly at all. He took other people while it was my turn. He was careless and didn't get back to when he promised to. Room is noise at night and early morning. No upgrades or early check Room was to smal the toilets are even smaller

Dear Mr, Thank you very much for taking the time to share your feedback following your stay at the Mercure Paris Opéra Garnier Hotel & Spa. We are truly sorry to learn that your experience did not fully meet your expectations, especially as an ALL Accor Platinum member. We sincerely regret the disappointment you felt regarding the welcome and the comfort of your room. Regarding your arrival, we would like to kindly clarify that our team was pleased to welcome you and that your room was made available at around 1:45 p.m., prior to our official check-in time of 2:00 p.m. Our team did its best to prepare and assign your room as soon as possible. We are also sorry if the waiting time and the attention given to other guests made you feel uncomfortable. As your room request required particular consideration as you came as a family, we put you in communicating rooms and we did our best to allocate you the most suitable rooms for your stay. We always strive to accommodate such requests whenever possible and regret if this process gave the impression of unequal treatment. The rooms given to other guests before you were different categories of rooms which were already ready to welcome clients. Please be assured that it not a lack of consideration. In regards of the size of the room, you had reserved a Standard Double Room, which is indicated on our website and booking platforms as having a surface area of 12 m². For a future stay, we would be delighted to recommend one of our Privilege Rooms or Privilege Suites, which offer more space and additional amenities such as a complimentary minibar, Nespresso machine, toiletries, bathrobe, and more. Once again, we truly regret that your stay did not fully meet your expectations and hope to have the opportunity to welcome you again and restore your confidence during a future stay in Paris. Kind regards, Léandre Front Desk Mercure Paris Opéra Garnier Hotel & Spa

Customer review rating 2.0/5

Sciberras L. Business - Confirmed reviews ALL

I wasn’t expecting the windows to be so poorly insulated. My room was on the first floor facing the street, and I could hear everything happening outside throughout the night, especially since there's the bar in front. That’s not ideal when you’re travelling for work and need a good night’s sleep. Given the price I paid, I’m quite disappointed with the overall experience. I also mentioned this at checkout, but the staff seemed uninterested of my feedback despite they asked how my stay was.

Dear Sir , Thank you for taking the time to share your feedback following your stay at Mercure Paris Opéra Garnier. We are truly sorry to learn that noise from the street disturbed your rest. We fully understand how important a good night’s sleep is, especially when traveling for business, and we regret that the sound insulation of your street-facing room did not meet your expectations, particularly given the nearby bar. We are also very sorry if you felt that your comments were not given proper attention at check-out. Please accept our sincere apologies, as this is certainly not the level of service we strive to provide. We would like to reassure you that your preferences have now been updated in your profile, and for a future stay, we will do our best to allocate you a quieter room, facing the courtyard, subject to availability. Please do not hesitate to remind us of this preference when making your reservation so we can give it special attention. We hope to have the opportunity to welcome you again and to provide you with a much more comfortable and satisfactory experience. Kind regards, Rotsy - Front Office

Other web-users rate our hotel

  • 669 reviews 9.6/10 Location
  • 849 reviews 6.1/10 Room
  • 934 reviews 9.3/10 Service
  • 9 reviews 6.1/10 WiFi
  • 525 reviews 3.7/10 Comfort
  • 390 reviews 8.8/10 Breakfast
  • 272 reviews 9.1/10 Cleanliness
  • 134 reviews 9.3/10 Vibe

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