Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,037 reviews

Mercure Paris Opéra Garnier Hotel & Spa - Image 1
Mercure Paris Opéra Garnier Hotel & Spa - Image 2
Mercure Paris Opéra Garnier Hotel & Spa - Image 3
Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 PARIS, France

Description

Hotel extras

  • Hotel in the heart of Paris, a stone's throw from the Opéra Garnier. Green Key certified

  • Spa Hysope® Paris Opéra: hammam, single and double massage booths, fitness room...

  • Room service available from 7am to 11pm.

  • The Terrace: a quiet interior patio with a wall of foliage

  • Partner car park 4 minutes' walk away

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 PARIS
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,037 reviews

TripAdvisor Rating  3.9/5  1,648 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Gerald A. T. Families - Confirmed reviews ALL

No usual amenities offered. No recognition of status whatsoever. Water's to be self retrieved via a dispenser in the lobby.

Dear Sir, Thank you for taking the time to share feedback regarding your recent stay with us. We are deeply sorry to hear that your experience did not meet your expectations. We strive to ensure that all our guests feel comfortable and well cared for, and we sincerely apologize if you felt a lack of consideration during your stay. Please be assured that we did our utmost to make you feel welcome, notably by arranging three rooms on the same floor for your convenience and by adding a special touch to your room prior to your arrival. We are truly sorry that the room amenities did not meet your satisfaction. For a future stay, we would be pleased to recommend our Privilege Rooms or Privilege Suites. These more spacious accommodations offer Mercure’s upscale bedding and a range of additional services, including a Nespresso machine, complimentary minibar, premium toiletries, as well as bathrobes and slippers. We offer one water bottle per room at the beginning of the stay, which you are welcome to refill at our water fountain. While we understand that practice may differ in other hotels, this is a deliberate choice we have made as part of our efforts to reduce our ecological impact. Once again, we thank you for your valuable feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future. Tom Front desk assistant manager

Customer review rating 2.0/5

Elena M. Business - Confirmed reviews ALL

The room was very small and a little bit dirty No drinks at the arrival and as platinum member I expect to have a room a little buy bigger or not next to the elevator I’m traveling a lit and this hotel is not 4 stars

Dear Elena, Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to read that your room did not meet your expectations on this occasion. We were particularly surprised by your comment regarding the room size, as you were allocated the exact same room category and surface during your stay last March. The room sizes are also mentioned transparently on our official website so that our guests can make an informed choice before booking. However, you might prefer our Privilege rooms which is the rom type you booked for your stay among us in January. Regarding your ALL loyalty profile, we noted that no room preferences had been registered prior to your stay. This unfortunately limited our ability to anticipate an allocation that better suited your expectations. Following your message, I have now added your preference “away from the elevators” to your member profile in order to tak it into account for all your future stays. Do not hesitate to share with us others preferences you may have to fully personnalized your stays. We sincerely apologize for the cleaning issue you mentioned. As it was not reported during your stay, we were not able to address it immediately. Should this happen again, please do not hesitate to inform us directly so we can intervene without delay and ensure the comfort you expect. Be sure we shared you comen with the Housekeeper Manager to prevent it. Finally, your welcome drink as a Platinum member is indeed included and available in digital format within your ALL application. We regret if this was not clearly communicated upon arrival and will remind our team to announce it systematically during check-in. Please note we remain at your entire disposal to discuss it any further. We hope to have the opportunity to welcome you again and provide you with a stay more in line with your expectations. Kind regards, Carla – Front Desk Assistant Manager Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 4.5/5

Daron R. L. Business - Confirmed reviews ALL

4 night stay for business in very clean and perfectly positioned hotel.

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your 4-night business stay and appreciated both the cleanliness of our hotel and our excellent location. Your satisfaction means a lot to us, and we truly hope to have the pleasure of welcoming you back on your next trip to Paris. Warm regards, Rotsy - Front Office

Customer review rating 4.0/5

Yosaphat N. S. Couples - Confirmed reviews ALL

Near Metro Station and Bus Stop. But as a Accor platinum member, i can’t early check-in (arround 10AM). But the room is clean.

Dear Mr. Yosaphat N. S., Thank you very much for taking the time to share your experience following your recent stay with us at Mercure Paris Opéra Garnier Hôtel & Spa. We are delighted to read that you enjoyed our location, close to both the metro and bus stops, as well as the cleanliness of your room. Regarding your early check-in request, please accept our sincere apologies. As an Accor ALL Platinum member, you indeed benefit from early check-in whenever possible. However, this advantage always remains subject to the availability of rooms at the time of arrival, and unfortunately, on the day you arrived around 10:00 AM, we did not yet have any rooms ready. We also appreciate your ratings and comments on our team, services, and overall stay. Your feedback is valuable and helps us continue improving the quality of our welcome and guest experience. We sincerely hope to have the pleasure of welcoming you again on your next visit to Paris, and we will be delighted to ensure a smoother arrival experience. Warm regards, Laura - Front Office

Customer review rating 3.5/5

Katherine P. Couples - Confirmed reviews ALL

Very warm and efficient welcome and check in. Room pleasantly clean and sheets felt good. Small but well thought out electrical plugs and modern

Dear Mrs P., Thank you very much for choosing to stay with us and for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed our warm and efficient welcome at check-in, as well as the cleanliness and comfort of your room. It is also a pleasure to know that the quality of the sheets and the modern, well-designed electrical outlets contributed positively to your stay. We are especially glad that you appreciated the bathroom design and felt relieved to find no grout, as many guests enjoy this more modern, easy-to-maintain style. Your satisfaction means a lot to us, and we truly appreciate your valuable comments. We hope to have the pleasure of welcoming you back very soon. Kind regards, Maléna - Front Office

In partnership with TripAdvisor

Other web-users rate our hotel

  • 665 reviews 9.6/10 Location
  • 845 reviews 6.2/10 Room
  • 942 reviews 9.2/10 Service
  • 8 reviews 5.8/10 WiFi
  • 528 reviews 3.4/10 Comfort
  • 379 reviews 8.8/10 Breakfast
  • 272 reviews 8.7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.