Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,135 reviews

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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
Mercure Paris Opéra Garnier Hotel & Spa - Image 2
Mercure Paris Opéra Garnier Hotel & Spa - Image 3
Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 PARIS, France

Description

Hotel extras

  • Hotel in the heart of Paris, a stone's throw from the Opéra Garnier. Green Key certified

  • Spa Hysope® Paris Opéra: hammam, single and double massage booths, fitness room...

  • Room service available from 7am to 11pm.

  • The Terrace: a quiet interior patio with a wall of foliage

  • Partner car park 4 minutes' walk away

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room - 1 single bed

Photo out of - Classic Room - 1 single bed

Modern room with single bed featuring a flat screen TV, free WIFI connection, safe, minibar and tea and coffee making facilities. Bathroom with bathtub or shower and hair dryer.

Max. number of persons
1
Area
From 11 m² / 118 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • 11 m² / 118 sq ft
  • Bedding 1 x Single bed(s)
See availabilities

Why not treat yourself and experience our ultra-comfortable room? Enjoy exclusive Mercure high-end bedding, an iPhone/iPad station, a coffee machine and other little perks to make your stay perfect.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Treat yourself to an opulent interlude in our luxury room. Enjoy exclusive Mercure high-end bedding, an iPhone/iPad station, a coffee machine and other little perks to make your stay perfect.

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Choose a comfortable room with contemporary decor, quality bedding and free tea and coffee making facilities. Our bathrooms have showers or bathtubs. Free WIFI access.

Max. number of persons
2
Area
From 12 m² / 129 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Modern room with twin beds featuring a flat-screen TV, free WIFI connection, safe, minibar and tea and coffee making facilities. Bathroom with bathtub or shower and hair dryer.

Max. number of persons
2
Area
From 12 m² / 129 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience our enhanced-comfort room that comes with exclusive top of the range Mercure bedding, an iPhone/iPad docking station, Nespresso machine and other little details to create the best environment for work or relaxation.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 PARIS
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 139 rooms
  • 4 rooms for people with reduced mobility
  • 17 connecting rooms
  • 139 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Well-being

Spa Hysope Paris Opera & Fitness

  • On site
  • Hammam
  • Massage Additional charge

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • Near the property
  • Indoor parking
  • Private
  • 9 parking spaces
  • Parking opened 24/7

  • Parking pricing: 30.00 € 30 EUR Per day

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Park with sand pit
  • Smoke extractors in car park

Accessibility

  • Elevators

HaussmannPrintemps c.park

Additional charge

Parking information

  • Near the property

  • Parking pricing: 50.00 € 50 EUR Per day

LA TERRASSE

Photo out of - LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Bar Type
LOBBY BAR
Capacity
26
Accessibility
Accessible service
Telephone +33 1 43 87 30 55

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our breakfast set menus are adapted to suit your schedule here in Paris, your wishes, and your budget: A lavish and delicious buffet in the restaurant, continental breakfast in your room, or an energizing express breakfast in the bar.

On the 2nd floor, enjoy the unique environment of the Hysope Paris Opéra spa, with its 1,722 sq.fit fitness room bathed in natural light and bike, 2 elliptical cross trainers, 2 treadmills, multifunctional weight bench, changing room, and shower room.

Spa Hysope Paris Opéra: On the 2nd floor, check out 1,722 sq.ft dedicated to your well-being, and take advantage of our therapists' expertise: two treatment and massage cubicles, hammam, relaxation room, and store. Come and enjoy a unique experience.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,135 reviews

Customer review rating 1.5/5

Zia U. M. Business - Confirmed reviews ALL

Dear Guest, First of all, thank you for taking the time to share your feedback following your stay at Mercure Paris Opéra Garnier Hôtel & Spa. We are pleased to read that you appreciated our central location in the heart of Paris, allowing our guests to easily explore the city's main attractions. Hope you also made the most of the balcony we provided you as per requested ! However, we are sincerely sorry that the comfort of your room, particularly the bedding, towels and temperature, did not fully meet your expectations. Regarding the mattresses, please allow us to clarify that our mattresses are relatively recent and are therefore not worn out or outdated. Nevertheless, we fully understand that sleeping comfort is highly subjective and that each guest may have different preferences when it comes to mattress firmness, softness or even memory foam technology. We regret that our bedding did not suit your personal preferences and affected the quality of your rest. We also appreciate your comments regarding the duvets, bed linen, pillows and towels. Although these amenities are selected to meet our brand's comfort standard, your observations will be shared with our Housekeeping Manager and management team as part of our continuous efforts to improve the comfort and quality of our facilities. Concerning the room temperature, we are sorry that you experienced difficulties adjusting it to your liking. Our reception team remains available 24 hours a day to assist with the temperature settings, arrange a technical inspection if necessary or explore alternative solutions to improve your comfort. We particularly regret that we did not have the opportunity to address these concerns during your stay, as our team would have been pleased to assist you and provide you solutions accordingly. Thank you once again for your constructive feedback. We sincerely value our guests' observations, as they help us identify areas where we can further improve our services. We hope to have the opportunity to welcome you again and provide you a more comfortable and enjoyable experience. Kind regards, Carla – Front Desk Assistant Manager Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 3.5/5

Carlos L. D. C. B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback once again following your one-week stay with us. We are sincerely sorry to learn that your experience did not fully meet your expectations. In a review posted in 2022, you mentioned a similar sentiment regarding a decline in the quality of our services and the need for improvements. We take this observation very seriously. However, we regret that we did not receive more specific details during your stay, which would have allowed us to better understand the issues you encountered and, wherever possible, address them immediately. Your comments are valuable, as they help us identify areas where we need to focus our ongoing efforts; for this reason, we would welcome the opportunity to learn more about the specific aspects that caused your dissatisfaction. Please know that we were genuinely committed to ensuring you had a pleasant stay, and we took several steps to enhance your comfort and satisfaction. Given that you particularly appreciate spacious rooms—and having previously enjoyed several upgrades at our property—we proactively arranged an upgrade to a "Privilege" room. This ensured you received this benefit, which is typically subject to availability upon arrival. Furthermore, we were pleased to allow you to check into your room an hour earlier than the standard check-in time. These gestures were intended to make your stay as enjoyable as possible and to express our appreciation for your loyalty—both to our ALL - Accor Live Limitless program, in which you hold Platinum status, and to our hotel. As our reception desk is open 24 hours a day, our team remains at your disposal at any time. During your next stay, we strongly encourage you to come and speak with us and share your feedback in real time. Communication with our guests is essential; it allows us to react quickly and work together to find the most appropriate solutions. We sincerely hope to have the pleasure of welcoming you back and providing an experience that better meets your expectations. Best regards, Maléna - Reception

Customer review rating 4.5/5

Ana G. H. Business - Confirmed reviews ALL

Dear guest, First of all, thank you very much for taking the time to write such a positive review following your recent stay with us! We are glad that you enjoyed the welcome from our team and that all informations were clear. Do not hesitate to call the reception if you are unsure about anything, we would be glad to help! It is also a pleasure to read that the central location was a positive point during your stay, and we hope it allowed you to fully enjoy Paris, as well as the different shops and restaurants around. We are also happy that the cleanliness and comfort of the room was up to your expectations, as your comfort is our top priority. However, we are sorry that the noise from outside bothered you. For a next stay, please do not hesistate to mention that you would prefer a room facing the courtyard. We would be glad to answer your request upon availability to give you an even better experience with us! Regarding the toilet brushes, they have been removed for hygiene reasons, but we do understand your complaint and are very sorry that it bothered you during your stay. Once again, thank you very much for your positive comment! We would be glad to welcome you again for a future stay in Paris! Kind regards, Lilas - Front desk

Customer review rating 3.5/5

Stephen L. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you appreciated our convenient location, the comfort of our hotel, and the helpfulness of our team. We are also pleased that you enjoyed a smooth check-in and check-out experience. We sincerely appreciate your constructive comments regarding the limited storage space in the bathroom and the lack of grab handles in the bathtub. Your comfort and safety are very important to us, and we will be sure to share your observations with the relevant team for consideration. Thank you once again for your valuable feedback and for your loyalty as an ALL Silver member. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Kind regards, Maléna - FRONT OFFICE

Customer review rating 5.0/5

Cecile S. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your feedback and for your excellent ratings. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location, comfortable bedrooms, and the warm welcome from our team. Your kind words are a wonderful source of motivation for our entire team, and we are especially pleased to know that everything met your expectations throughout your stay. Thank you also for your recommendation and for your positive feedback on our sustainability efforts. We look forward to welcoming you back on your next visit and providing you with another comfortable and enjoyable stay. Warm regards, Maléna - FRONT OFFICE

Dear Guest, First of all, thank you for taking the time to share your feedback following your stay at Mercure Paris Opéra Garnier Hôtel & Spa. We are pleased to read that you appreciated our central location in the heart of Paris, allowing our guests to easily explore the city's main attractions. Hope you also made the most of the balcony we provided you as per requested ! However, we are sincerely sorry that the comfort of your room, particularly the bedding, towels and temperature, did not fully meet your expectations. Regarding the mattresses, please allow us to clarify that our mattresses are relatively recent and are therefore not worn out or outdated. Nevertheless, we fully understand that sleeping comfort is highly subjective and that each guest may have different preferences when it comes to mattress firmness, softness or even memory foam technology. We regret that our bedding did not suit your personal preferences and affected the quality of your rest. We also appreciate your comments regarding the duvets, bed linen, pillows and towels. Although these amenities are selected to meet our brand's comfort standard, your observations will be shared with our Housekeeping Manager and management team as part of our continuous efforts to improve the comfort and quality of our facilities. Concerning the room temperature, we are sorry that you experienced difficulties adjusting it to your liking. Our reception team remains available 24 hours a day to assist with the temperature settings, arrange a technical inspection if necessary or explore alternative solutions to improve your comfort. We particularly regret that we did not have the opportunity to address these concerns during your stay, as our team would have been pleased to assist you and provide you solutions accordingly. Thank you once again for your constructive feedback. We sincerely value our guests' observations, as they help us identify areas where we can further improve our services. We hope to have the opportunity to welcome you again and provide you a more comfortable and enjoyable experience. Kind regards, Carla – Front Desk Assistant Manager Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 3.5/5

Carlos L. D. C. B. Couples - Confirmed reviews ALL

This Hotel with the years is getting a decline in its maintnance and its service and must be improved.

Dear Guest, Thank you for taking the time to share your feedback once again following your one-week stay with us. We are sincerely sorry to learn that your experience did not fully meet your expectations. In a review posted in 2022, you mentioned a similar sentiment regarding a decline in the quality of our services and the need for improvements. We take this observation very seriously. However, we regret that we did not receive more specific details during your stay, which would have allowed us to better understand the issues you encountered and, wherever possible, address them immediately. Your comments are valuable, as they help us identify areas where we need to focus our ongoing efforts; for this reason, we would welcome the opportunity to learn more about the specific aspects that caused your dissatisfaction. Please know that we were genuinely committed to ensuring you had a pleasant stay, and we took several steps to enhance your comfort and satisfaction. Given that you particularly appreciate spacious rooms—and having previously enjoyed several upgrades at our property—we proactively arranged an upgrade to a "Privilege" room. This ensured you received this benefit, which is typically subject to availability upon arrival. Furthermore, we were pleased to allow you to check into your room an hour earlier than the standard check-in time. These gestures were intended to make your stay as enjoyable as possible and to express our appreciation for your loyalty—both to our ALL - Accor Live Limitless program, in which you hold Platinum status, and to our hotel. As our reception desk is open 24 hours a day, our team remains at your disposal at any time. During your next stay, we strongly encourage you to come and speak with us and share your feedback in real time. Communication with our guests is essential; it allows us to react quickly and work together to find the most appropriate solutions. We sincerely hope to have the pleasure of welcoming you back and providing an experience that better meets your expectations. Best regards, Maléna - Reception

Customer review rating 4.5/5

Ana G. H. Business - Confirmed reviews ALL

I had a week long business trip and stayed at Mercure, i was welcomed with all necessary information and what i found pleasant and was glad to know minibar or room service was included, as i don’t particularly like crowded breakfast buffets that’s great though i wasn’t sure how to order. It is very central and was able to have a pleasant walk to my destination and wonderful restaurants closeby. Room was always nice and clean The first night i found it slightly loud from the busy area outside but overall i found i slept very comfortably. It is a great choice and area for Paris, location is very practical

Dear guest, First of all, thank you very much for taking the time to write such a positive review following your recent stay with us! We are glad that you enjoyed the welcome from our team and that all informations were clear. Do not hesitate to call the reception if you are unsure about anything, we would be glad to help! It is also a pleasure to read that the central location was a positive point during your stay, and we hope it allowed you to fully enjoy Paris, as well as the different shops and restaurants around. We are also happy that the cleanliness and comfort of the room was up to your expectations, as your comfort is our top priority. However, we are sorry that the noise from outside bothered you. For a next stay, please do not hesistate to mention that you would prefer a room facing the courtyard. We would be glad to answer your request upon availability to give you an even better experience with us! Regarding the toilet brushes, they have been removed for hygiene reasons, but we do understand your complaint and are very sorry that it bothered you during your stay. Once again, thank you very much for your positive comment! We would be glad to welcome you again for a future stay in Paris! Kind regards, Lilas - Front desk

Customer review rating 3.5/5

Stephen L. Solo - Confirmed reviews ALL

It was fine Very little storage space in bathroom No handles in bath, felt a bit unsafe

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you appreciated our convenient location, the comfort of our hotel, and the helpfulness of our team. We are also pleased that you enjoyed a smooth check-in and check-out experience. We sincerely appreciate your constructive comments regarding the limited storage space in the bathroom and the lack of grab handles in the bathtub. Your comfort and safety are very important to us, and we will be sure to share your observations with the relevant team for consideration. Thank you once again for your valuable feedback and for your loyalty as an ALL Silver member. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Kind regards, Maléna - FRONT OFFICE

Customer review rating 5.0/5

Cecile S. Business - Confirmed reviews ALL

All good. Good host. Bedrooms comfortable.

Dear Guest, Thank you very much for sharing your feedback and for your excellent ratings. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location, comfortable bedrooms, and the warm welcome from our team. Your kind words are a wonderful source of motivation for our entire team, and we are especially pleased to know that everything met your expectations throughout your stay. Thank you also for your recommendation and for your positive feedback on our sustainability efforts. We look forward to welcoming you back on your next visit and providing you with another comfortable and enjoyable stay. Warm regards, Maléna - FRONT OFFICE

Customer review rating 4.5/5

Paz P. S. Business - Confirmed reviews ALL

Last year, I stayed at a luxury hotel in the same area that cost three times as much, yet the room was smaller and offered a similar level of comfort and quality. The rooms at the Mercure are beautifully designed, stylish, and have a genuinely luxurious feel. The only slight disappointment was the bathroom, which felt rather basic compared to the elegance of the room itself. What really stands out, however, is the staff. Everyone was exceptionally professional, patient, and genuinely eager to help. Their attitude and level of service deserve special recognition. Overall, an excellent experience and very good value for money. Well done to the entire team!

Dear Mr S., First and foremost, we would like to thank you for bringing to our attention your experience with the hotel services. We would like to thank you for your kind words regarding our staff. It was a pleasure for us to learn they were able to brighten your stay. We are glad to learn that you enjoyed your stay as you found our rooms comfortable and our location perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Léandre - Front Desk.

Customer review rating 1.5/5

Oswaldo A. Business - Confirmed reviews ALL

The room I was given was very noisy as it was just in front of a construction site. I noticed that the hotel was not fully booked so I wonder why I was given a room just facing the area where the noise was coming.

Dear Guest, First of all, thank you for taking the time to share your feedback following your stay at Mercure Paris Opéra Garnier Hôtel & Spa. We are sincerely sorry that your comfort was affected by construction noise during your stay and fully understand how disappointing this must have been. Please allow us to clarify that the construction work taking place in the neighbouring establishment is entirely independent of our hotel. Nevertheless on our side, we have taken several initiatives to limit the disturbance caused to our guests, particularly by arranging for the work to be restricted to weekdays between 10 AM and 5 PM, with no interventions during weekends. We would also like to reassure you that our team certainly does not intentionally allocate rooms where guests may experience disturbances. Unfortunately, the impact of external construction work can vary throughout the day, making it difficult to anticipate precisely which rooms may be affected at any given time. We particularly regret that we were not made aware of this inconvenience during your stay, as we would have genuinely appreciated the opportunity to address your concerns while you were still with us. Our reception team remains available 24 hours a day and would have been pleased to investigate the situation and, most importantly, offer you a room change to a quieter location, in order to improve your comfort. For your future stays, we added your preference for a room facing the other street or our courtyard, in your guest profile. Please feel free to provide us any other preference you may have, allowing us to anticipate your expectations as much as possible. Once again, we sincerely apologize for the inconvenience and hope to have the opportunity to welcome you back under more pleasant circumstances. Kind regards, Carla – Front Desk Assistant Manager Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 3.0/5

James H. Business - Confirmed reviews ALL

Wasn’t great. No check in desk, just people stood at old laptops. I was charged twice for my booking, so I needed to get that refunded. The hotel didn’t have anyone tending a bar or anywhere we could get water or anything. Was a poor experience. However, room was good. Free minibar was good. Coffee machine didn’t work. Nobody bothered to come and fix it. No extra water provided.

Dear Sir, Thank you for taking the time to share your feedback with us. We are sorry to learn that your experience did not fully meet your expectations, and we sincerely apologise for the inconveniences you encountered during your stay. Regarding our reception setup, we have opted for a modern and dynamic approach rather than a traditional reception desk. This concept allows our team to remain mobile and flexible, particularly during busy periods, while providing guests with more personalised assistance. Regarding the apparent double charge, we sincerely apologise for the confusion and concern caused. As your room had already been prepaid, a credit card guarantee covering the full amount of your stay was mistakenly taken at check-in. As soon as this was brought to our attention, we cancelled the pre-authorisation. Since the amount had only been held and not actually charged, the funds were automatically released by the bank. We apologise for this oversight and any unnecessary concern it may have caused. Concerning the availability of refreshments and bar service, we would like to clarify that our barman is present every day from 3:30 p.m. to 11:30 p.m. Outside these hours, our reception team remains available to assist guests with their requests, and you are welcome to contact a receptionist should you require any assistance. Furthermore, as you were staying in one of our Privilege rooms, your minibar was replenished daily as part of the benefits included with your accommodation. We also provide a water fountain on the ground floor, where you can refill your water bottle at any time. We are sorry if these facilities and services were not sufficiently communicated to you during your stay. Had we been made aware of your difficulties at the time, our team would have been happy to explain the available options and assist you accordingly. Regarding the coffee machine in your room, we sincerely apologise for the inconvenience caused by its malfunction and, in particular, for the fact that no intervention took place during your stay. We will escalate this matter to our technical team to ensure that the equipment is inspected and checked. In addition, we will remind our reception team of the appropriate procedures to follow when such issues arise, so that any reported malfunction can be addressed promptly and the necessary assistance provided without delay. We appreciate you bringing this matter to our attention, as your feedback helps us identify areas where we can improve both the reliability of our facilities and the quality of our service. We are nevertheless pleased to hear that you appreciated the comfort of your room and the complimentary minibar. However, we fully acknowledge that these positive aspects did not outweigh the shortcomings you experienced during your stay. Please accept our sincere apologies once again for the disappointment and inconvenience caused. We value your feedback, as it allows us to review our practices and identify opportunities for improvement. We hope to have the opportunity to provide you with a more satisfying experience in the future. Kind regards, Tom - Front desk assistant manager

Customer review rating 4.5/5

Murat E. Business - Confirmed reviews ALL

All was good. Thank you.

Dear Guest, Thank you for your kind feedback and for choosing Mercure Paris Opéra Garnier for your stay. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay with us. Your satisfaction is our greatest reward, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit to Paris. Kind regards, Rotsy - Front Office

Customer review rating 4.5/5

Anne L. A. Business - Confirmed reviews ALL

very good stay. only my room was located in the 6th floor, access is not easy especially when you are a lady with a big luggage. the rest was great

Dear Madam, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our location and the service provided by our team. We have taken note of your comments regarding accessibility and updated your Accor profile accordingly to ensure that rooms on the 6th floor, which are not accessible by elevator, are avoided during your future stays. We look forward to welcoming you back to the Mercure Paris Opéra Garnier Hôtel & Spa in the near future. Best regards, Chau - Front Desk Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 5.0/5

B. M. B. A. M. Families - Confirmed reviews ALL

This is our second time in the hotel. Perfect location, comfortable stay. Extremely helpful and professional staff. Breakfast is delicious.

Dear Monsieur, We would like to thank you for taking the time to share the experience of your recent stay at Mercure Opera Garnier Hotel & Spa. We are very happy to read that your stay was enhanced by our location, breakfast and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for choosing our hotel and we look forward to welcoming you back soon. Best regards, Léandre - Front Desk.

Customer review rating 0.5/5

Sanqi Z. Families - Confirmed reviews ALL

Someone opened my door at 6:20am, and closed immediately. but its already waked me up, and I called reception to check the security, no reply until I check out. Reception only repeat so sorry so sorry, without any explanation how it happen, and how it compensation, its not safe.

Dear Guest, First of all, thank you for taking the time to share your feedback following your stay at Mercure Paris Opéra Garnier Hôtel & Spa. We are sincerely sorry that your sleep was disturbed early in the morning and, more importantly, that this incident left you feeling concerned about your security. We fully understand how unsettling it can be to have your room door unexpectedly opened, even briefly. Following your report, you did have the opportunity to speak with one of our receptionists before check-out, who explained that the person who briefly opened your door was a member of our housekeeping team, and that the incident resulted from an internal communication error. It was therefore not a security breach or an unauthorized person accessing your room, but an unfortunate mistake involving a member of our own staff and we are sincerely sorry . The fact that the door was immediatly correspond to their will to not disturb you, unfortunately it was already be done. Our receptionist apologized for this inconvenience during your initial conversation and reiterated these apologies when you checked out. Nevertheless, we understand that these explanations and apologies may not have been sufficient to reassure you or address your concerns in the way you expected. Please be assured that we take our guests' privacy, comfort and sense of security very seriously. Although this incident did not involve an external security threat, we fully recognize that an unexpected room entry can understandably create uncertainty and affect a guest's confidence in our establishment. For this reason, we will review our internal communication procedures to prevent such an incident from happening again. We will also reinforce our team's training on how to handle these situations, particularly regarding the importance of providing clear explanations, reassuring our guests and involving a manager whenever additional assistance or clarification is needed. We would also like to encourage you, during any future stay, to request to speak directly with a manager whenever you feel that a situation has not been addressed to your satisfaction. Our management team remains available to listen, clarify any concerns and explore appropriate solutions while you are still with us. We genuinely believe that a direct conversation could have made a positive difference in how this incident was experienced and resolved. Once again, we sincerely apologize for the disturbance and the concern it caused. We hope these clarifications will reassure you about the circumstances and demonstrate our commitment to improving both our internal procedures and the way we respond to our guests' concerns. We hope to have the opportunity to welcome you again and restore your confidence in our hotel. Kind regards, Carla – Front Desk Assistant Manager Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 5.0/5

Uly M. Couples - Confirmed reviews ALL

We stayed in one of new suites on 3rd floor and it was very comfortably appointed.

Dear Guest, Thank you very much for your wonderful review and for choosing to stay with us again. We are delighted to hear that you enjoyed your new suite on the third floor and found it comfortable and well appointed. We are also pleased that our team, cleanliness, and overall service met your expectations, and we truly appreciate your loyalty as an ALL Accor Gold member. Thank you as well for your constructive feedback regarding breakfast and our sustainability initiatives. Your comments are valuable as we continue to improve. We look forward to welcoming you back soon and making your next stay even better ! Warm regards, Maléna - FRONT OFFICE

Customer review rating 5.0/5

Randall E. B. Business - Confirmed reviews ALL

Fair sized. Newer rooms.

Dear Sir, We would like to thank you for your message. We are delighted to be able to count you among our loyal customers and we always enjoy welcoming you. We are delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Best regards, Julie - Front Desk Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 4.0/5

Jodi L. T. Business - Confirmed reviews ALL

Nicely positioned with easy access to everything

Dear Madam, Thank you very much for taking the time to share your kind review with us. We are delighted to hear that you appreciated our convenient location and the easy access it provides to the many attractions and amenities nearby. We are also pleased to know that you had an enjoyable and comfortable stay with us. It was a pleasure to welcome you to the Mercure Paris Opéra Garnier Hôtel & Spa, and we sincerely hope to have the opportunity to welcome you back for another pleasant stay in Paris. Best regards, Chau - Front Desk Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 5.0/5

D. D. Solo - Confirmed reviews ALL

Fantastic stay

Madam, Thank you very much for taking the time to pen down a few words of your experience in our hotel. We are delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for choosing our hotel and we look forward to welcoming you back soon. Best regards, Julie - Front Desk Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 4.5/5

Gary F. Couples - Confirmed reviews ALL

The hotel was so well located to many of the things we wanted to see on the heritage days and beyond. A quick walk to Galeries Lafayette, Opera Garnier, the Metro and only a 30 minute walk up to Sacre-coure. Friendly helpful staff and the room was very clean and made up everyday.

Dear Sir, Thank you for your wonderful feedback regarding your recent stay at Mercure Opera Garnier Hotel & Spa. We are delighted to hear that you appreciated our prime location, the cleanliness of the room and found our team to be friendly and helpful. We strive to provide our guests with a memorable experience and your comments encourage us to continue our efforts. We look forward to welcome you again in the future. Best regards, Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 3.5/5

Anthony W. Business - Confirmed reviews ALL

Decent location near Saint Lazare station. Rooms at the front can be quite noisy given the traffic outside. Only one lift working which caused a lot of problems for people checking out in the mornings. Lots of bars and restaurants in the area to choose from.

Dear Sir, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location near Saint-Lazare station and the variety of bars and restaurants in the area. We sincerely apologize for the inconvenience caused by the traffic noise and the lift situation, particularly during the busy morning check-out period. We fully understand how frustrating this must have been. Although we made every effort to resolve the lift issue as quickly as possible, we recognize that this was not the level of service or comfort we strive to provide to our guests. We have also updated your Accor profile with your room preference. For your next stay, we will assign you a room away from the street, subject to availability. We truly appreciate your comments, and we hope to have the opportunity to welcome you back in the future. Best regards, Chau - Front Desk Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 4.0/5

Samaher F. A. M. Solo - Confirmed reviews ALL

The hotel’s location is excellent and definitely its biggest advantage. It is within walking distance of Printemps, Galeries Lafayette, the main shopping streets, and Saint-Lazare station, making it A. very convenient base for exploring Paris. The hotel is clean and comfortable, although the rooms are quite small, which is fairly typical for hotels in Paris. The main downside was the elevator situation. The hotel only has two elevators, and during my stay one of them was out of service. This meant that A. single elevator had to serve all guests as well as hotel staff. Whenever staff used it with their service carts, there was barely any room left for guests, and I sometimes had to wait 10 to 15 minutes just to get an elevator. This was quite frustrating. There were also some maintenance works taking place during my stay, which caused some noise. Despite these inconveniences, the location is so good that I would still consider staying here again on A. future visit to Paris.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location, which indeed serves as A. perfect base for exploring the charm of Paris. Your kind review serves as A. motivation for our entire team as it is our earnest endeavour to provide our guests with A. comfortable and pleasant stay. We are grateful for your kind words and would be pleased to welcome you back on your next visit to Paris. Best regards, Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 4.5/5

Louise B. Business - Confirmed reviews ALL

Hotel is well managed with a great and long standing team

Dear Madam, We appreciate you taking the time to share the feedback of your recent experience with us. We are very happy to read that your stay was enhanced by our facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Your kind review serves as a motivation for our entire team as it is our earnest endeavour to provide our guests with a comfortable and pleasant stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Julie - Front Desk Mercure Paris Opéra Garnier Hôtel & Spa

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