Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.6/5 2,123 reviews

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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 3
Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 PARIS, France

Description

Hotel extras

  • Hotel in the heart of Paris, a stone's throw from the Opéra Garnier. Green Key certified

  • Spa Hysope® Paris Opéra: hammam, single and double massage booths, fitness room...

  • Room service available from 7am to 11pm.

  • The Terrace: a quiet interior patio with a wall of foliage

  • Partner car park 4 minutes' walk away

Our accommodation(s)

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Room 1

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 PARIS
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,123 reviews

Customer review rating 3.5/5

Vera V. Business - Confirmed reviews ALL

Dear Guest, First of all, thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our central location in Paris and hope that it allowed you to make the most of your visit. We are also pleased to read that you appreciated the cleanliness of our hotel. We are, however, sincerely sorry to learn that accessing your room was inconvenient. As our hotel is located in a traditional Haussmann-style building, some specificities in the way it is built may not suit every guest, and we are very sorry that it affected your stay and comfort. We have noted your preference in your ACCOR guest profile so that, whenever possible, we can assign you a room that is accessible only by lift during a future stay. Providing our guests with the most comfortable experience possible is our priority, and we hope to have the opportunity to welcome you again and offer you a stay that fully meets your expectations. Kind regards, Lilas - Front Desk

Customer review rating 5.0/5

Pierre K. Business - Confirmed reviews ALL

Dear Sir, Thank you very much for your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, the cleanliness of our hotel, and our breakfast selection. Your kind comments are truly appreciated and serve as great encouragement to our team. We look forward to welcoming you back on your next visit to Paris. Kind regards, Chau - Front Desk

Customer review rating 3.0/5

Jittima W. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that the air conditioning did not fully meet your expectations during your stay. The recent heatwave brought exceptionally high outdoor temperatures of nearly 40°C. Even under these extreme conditions, our air conditioning system maintained your room at approximately 24°C, which reflects its proper operation and a significant temperature difference between indoors and outdoors. While we understand that this may not have provided the level of cooling you were hoping for, it was unfortunately not possible to achieve a much lower room temperature without exceeding the system's normal operating limits. We sincerely regret any impact this may have had on your comfort. We are also sorry to hear that the in-room minibar did not meet your expectations. Our drawer-style minibar is designed to keep drinks refreshed at around 12°C rather than function as a refrigerator. That said, we completely understand your point, and we will share your comments with our management team to consider whether a refrigerator could be a suitable option for future improvements. We are especially pleased to know that some members of our front desk team made a positive impression with their kindness and helpfulness. Your compliments will certainly be shared with them. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon. Kind regards, Maléna - FRONT OFFICE

Customer review rating 0.5/5

Nevine H. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We would like to provide some clarification regarding the air conditioning in your room. During your stay, France experienced an exceptional heatwave. In Paris, outdoor temperatures reached nearly 40°C (104°F) for several consecutive days, placing all air conditioning systems under exceptional strain. Under these circumstances, industry standards indicate that air conditioning systems are designed to maintain a reasonable temperature difference between the outdoor and indoor environments, ensuring both guest comfort and the proper operation of the equipment. Despite outdoor temperatures approaching 40°C, our system maintained a room temperature of approximately 24°C (75°F), representing a temperature difference of around 16°C (29°F). This level of performance, which exceeds the temperature differential typically expected from air conditioning systems, demonstrates that our equipment was operating properly despite these exceptional weather conditions. For these technical reasons, it was not possible to achieve a room temperature of 19°C (66°F) during this heatwave without operating the system beyond its normal design limits. We fully understand that the heat may have affected your comfort, and we sincerely regret any inconvenience this may have caused. Your feedback is valuable and helps us continuously improve the experience we provide to our guests. For your next stay, we invite you to book a Privilege room or Privilege suite, more spacious, endowed with a bedding upscale Mercure, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers. In order to better understand your comment regarding our team, we would appreciate if you could share more details about the situation you encountered. Please feel free to contact us directly in order to discuss it. Kind regards, Carla - Front Desk Assistant Manager

Customer review rating 1.5/5

Olivia R. R. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We would like to provide some clarification regarding the air conditioning in your room. During your stay, France experienced an exceptional heatwave. In Paris, outdoor temperatures reached nearly 40°C (104°F) for several consecutive days, placing all air conditioning systems under exceptional strain. Under these circumstances, industry standards indicate that air conditioning systems are designed to maintain a reasonable temperature difference between the outdoor and indoor environments, ensuring both guest comfort and the proper operation of the equipment. Despite outdoor temperatures approaching 40°C, our system maintained a room temperature of approximately 24°C (75°F), representing a temperature difference of around 16°C (29°F). This level of performance, which exceeds the temperature differential typically expected from air conditioning systems, demonstrates that our equipment was operating properly despite these exceptional weather conditions. For these technical reasons, it was not possible to achieve a room temperature of 19°C (66°F) during this heatwave without operating the system beyond its normal design limits. We fully understand that the heat may have affected your comfort, and we sincerely regret any inconvenience this may have caused. Your feedback is valuable and helps us continuously improve the experience we provide to our guests. Please note we would highly appreciate if you could share the name of the hotel abled to obtain lower temperatures to exchange with them. Kind regards, Carla - Front Desk Assistant Manager

Other web-users rate our hotel

  • 674 reviews 9.7/10 Location
  • 823 reviews 6.2/10 Room
  • 896 reviews 9.3/10 Service
  • 6 reviews 5/10 WiFi
  • 530 reviews 3.9/10 Comfort
  • 376 reviews 8.7/10 Breakfast
  • 262 reviews 8.9/10 Cleanliness
  • 104 reviews 5/10 Value

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