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Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating 4.4/5 6,713 reviews

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Mercure Paris Opéra Garnier Hotel & Spa
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+ 17 Services

Hotel extras

  • Hotel in the heart of Paris, a few steps from the Opéra Garnier

  • Spa Hysope® Paris Opera: hammam, massage cabins, fitness room...

  • Room dining from 7 a.m. to 10 p.m. (snacking, Anne-Sophie Daily Pic glass)

  • Offices available for a full day or half-day

  • 4 minutes' walk from partner parking lot

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Thermal Spa
  • Fitness centre
  • Well-being
Business services
  • Copy/print service available Paying

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 paris
france

Tel: +33143873055

Fax: (+33)1/43873222

Check-in from 14h00

Check out up to 12h00

  • GARE ST LAZARE :  20-21-26-28-29 ST LAZARE

  • PONT DE SEVRES :  3-9 HAVRE CAUMARTIN

  • ST LAZARE :  3-12-13-14 ST LAZARE

  • GARE DU NORD :  E HAUSSMANN ST LAZARE

  • MARNE-LA-VALLEE :  A AUBER

  • By plane

    PARIS ORLY At 30km / 18.64 miles

  • By plane

    PARIS ROISSY CDG At 35km / 21.75 miles

  • By car

    PORTE D'ITALIE At 11km / 6.88 miles

  • By car

    PORTE DE BAGNOLET At 10km / 6.25 miles

  • By car

    PORTE DE LA CHAPELLE At 3km / 1.88 miles

  • By train

    PARIS ST LAZARE At 0.2km / 0.13 miles

GPS :48.874806, 2.326376

Our accommodation(s)

The Mercure Opéra Garnier hotel offers fully renovated rooms that are both comfortable and functional. For even greater comfort, book a Privilege Room with street views, or garden views if you would like to enjoy a green setting. Choose between a street view to savor the dynamic pace of Paris and a garden view to enjoy a peaceful setting.

Our restaurants and bars

Non contractual photo

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Mercure Paris Opéra Garnier Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,713 reviews

TripAdvisor Rating 4.0/5

1,487 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nicely surprised

TripAdvisor rating 5.0/5

TD_moi 17/09/2021 TripAdvisor review

Was in Paris for my birthday and staff was very welcoming especially Abdoulaye and decorated the suite beautifully (scented candle, flowers on the bed and welcome cocktail) It's a shame I couldn't get a massage session after 2 attempts to book on Sat and Sun before my departure but best to book in advance! Perfect location too with lots of shops and restaurants

Very good hotel well located

Customer review rating 5.0/5

Alexandra Business - 15/09/2021 Confirmed reviews ALL

The hotel is well located near Printemps, Gare St Lazare, with all access to buses and subways. It is in a small street so very quiet. The room size is quite decent for Paris. The staff is very nice and helpful.

Well located

Customer review rating 5.0/5

Terry O. Business - 11/09/2021 Confirmed reviews ALL

Everything was perfect the staff were very helpful and room was excellent Thank you

Back to business!

Customer review rating 4.0/5

Matthew Business - 08/09/2021 Confirmed reviews ALL

Very pleasant staff. Easy check-in/check-out. Convenient location.

Perfect stay

Customer review rating 5.0/5

Julien Solo - 06/09/2021 Confirmed reviews ALL

Staff amazing. perfect location (Subway behind the blocks) Lots of restaurants and high end shops a few steps away.

Convenient location, Nice stay

Customer review rating 4.5/5

Charles D. Business - 06/09/2021 Confirmed reviews ALL

In Paris for work, this hotel was well situated to my office and in close proximity to the Saint Lazare transportation hub and in the heart of the shopping district. In should be called Mercure Saint Lazare and not Opera but, that's marketing!

Very good location and a pleasant stay

Customer review rating 4.5/5

Stefanos P. Friends - 28/08/2021 Confirmed reviews ALL

It was a nice staying with very kind and helpful staff not only to give us direction but also to book us table in our favorite restaurant!! Complements to the staff!!

Dear STEFANOS P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Abdou Assistant Front Office Manager.

Excellent stay

Customer review rating 5.0/5

Jane A. Couples - 20/08/2021 Confirmed reviews ALL

Staff were friendly and extremely helpful, lovely clean room with balcony and excellent breakfast.

Dear JANE A., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. With guest satisfaction as our primary objective, we were glad to know that you had a great stay in our hotel as you enjoyed our nice room and comfortable bed, our breakfast selection and mostly our kind staff. Thank you again for choosing our hotel and we look forward to welcome you back soon. Best regards, Abdou Assistant Front Office Manager.

Perfect location

Customer review rating 5.0/5

Jim Couples - 19/08/2021 Confirmed reviews ALL

Great place to see. Midway between Eiffel Tower and the Louve

Dear JAMES T., First of all, we would like to thank you for sharing your positive and kind message with us. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best regards, Abdou Assistant Front Office Manager.

Very nice Hotel

Customer review rating 4.0/5

Giorgio B. Business - 03/08/2021 Confirmed reviews ALL

The Hotel is licated in a very good area, between Opera and Saint Lazare. Is a very nice hotel with friendly people at the reception. They are very kind and helpfull. Maybe the room are a bit small, but this is Paris

Dear GIORGIO B., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for choosing our hotel and we look forward to welcome you back soon. Kind regards, Manon, front office

Happy stay

Customer review rating 5.0/5

Yeth Solo - 22/07/2021 Confirmed reviews ALL

Nice staff very accommodating. Very clean. This hotel is close to everything such as shopping, grocery stores, bakery, restaurants, bars, & pharmacy, etc. Etc.

Dear Yeth, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for choosing our hotel and we look forward to welcome you back soon. Kind regards, Manon, receptionist

Good stay

Customer review rating 4.0/5

Silvio Couples - 21/07/2021 Confirmed reviews ALL

The experience was very pleasant, the hotel is well located and clean. The whole staff is very friendly and professional.

Dear SILVIO J., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Sincerely, Manon, receptionist

Great hotel

Customer review rating 5.0/5

Benjamin Solo - 14/07/2021 Confirmed reviews ALL

I like the location. the rooms are comfortable and well decorated

Dear BENJAMIN C., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best regards, Abdou Assistant Front Office Manager.

Perfect located, not clean

Customer review rating 2.5/5

Anonymous Solo - 28/06/2021 Confirmed reviews ALL

The hotel is perfect located, but the room is not clean. In six days of my stay they have only clean the douche and toilet. They haven’t vaccuum the room or change the stuff. You sleep every night on the same....

Dear Mrs. C., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are sorry that your experience did not meet your expectations. Concerning the cleanness of your room we would like to express our sincerest apologies. Believe that this experience does not reflect the quality of the service we try to offer our customers and that we strive to improve day after day. We infromed our housekeeping manager in order to not have this issue again. However we are glad to see that you enjoyed our location. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

another wonderful stay in Peris

TripAdvisor rating 5.0/5

Carlos L Business - 25/01/2020 TripAdvisor review

This Hotel with the years has evolved to be better and better. The service, cleanness, comfort as well as the location is excellent. this together with the kindness treatment received from all the staff helps to make your stay really wonderful. We plan to come back to this Hotel in our next planned trip to beautiful Paris.

Dear Carlos L, First of all, we would like to thank you for sharing your positive and kind message with us. We were delighted to see that you enjoyed your stay with us, from beginning to end. And we were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for choosing our hotel and we look forward to welcome you back soon. Regards, Mercure Paris Opera Garnier hotel & Spa team

Fabulous stay!

TripAdvisor rating 5.0/5

gilpnt Couples - 13/01/2020 TripAdvisor review

Despite having gone through some terrible personal problems, such as the loss of documents, I spent a wonderful time at Mercure Paris Opéra Garnier Hôtel & Spa. The staff was so attentive, and helped me in every way they deemed possible.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. We are glad to learn that you enjoyed your stay. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Great location!

TripAdvisor rating 4.0/5

AzurahY Couples - 29/12/2019 TripAdvisor review

The hotel is very conveniently located. It is within walking distance to all the big malls and also the train stations. We even walked to Champ Elysee and Sacre-Cour from the hotel! The room is decent...it is of an average size of a hotel in Europe. Just big enough for 2 people with 2 big luggages.

Hello, We appreciate you taking the time to share your feedback of your recent experience with us. We were very happy to read that your stay was enhanced by our location, this is a great encouragement for all of us and we would like to thank you for your kind support. Indeed, our location is very central and due to our XIX th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Sejour meiveilleux ! Wonderful stay !

TripAdvisor rating 5.0/5

hiro0117 Couples - 29/11/2019 TripAdvisor review

We have stayed at Mercure Opera Garnier almost every year since 2010. We became so close to the helpful staff. I have liked more Paris and France also. American breakfast buffet is always satisfying (pain au chocolate and croissant are very nice!). Thanks to the friendly staff. Wonderful hospitality.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. With guest satisfaction as our primary objective, we were glad to know that you had a great stay in our hotel as you enjoyed our localisation, our rooms and our full american buffet breakfast. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Mercure Paris Opéra Garnier Team

Tiny rooms and poor wifi

TripAdvisor rating 2.0/5

jsaid09 Business - 05/11/2019 TripAdvisor review

The hotel was lovely, but the rooms were extremely small. I was really disappointed with the wifi. I could not even send 1 email due to the wifi speed. The gym was very minimalistic but the hotel was classy.

Dear Jsaid09, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We noted your comment regarding the size of your room and bathroom. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. We are deeply sorry to see that the free wifi connection of our hotel did not live up to your expectations. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Best regards, Mercure Opera Garnier hotel & Spa team

Dissatisfaction guaranteed

TripAdvisor rating 2.0/5

Andrew M Business - 02/11/2019 TripAdvisor review

Seldom do I write a review (on anything), yet my recent experience at this hotel has prompted me to do so. In a nutshell, this was the single most dissatisfying and unpleasant experience that I have ever had with an Accor-group hotel. Where to start... 1. Reception on arrival - bored, and made me feel like I was something of a burden to have to deal with, as opposed to a customer who was paying 200€ to stay for one night; 2. WiFi - Would not work in the room I was in, and after mentioning this to the Reception team I was told that it could only be fixed in the morning, but that I was welcome to sit at the bar and use the WiFi there (how gracious); 3. The Bar - As a Silver member of Accor, I was presented with a coupon for a welcome drink that I happily used. What they don't tell you though, is that if you ask for a spiced tomato juice, is that you have to actually prepare the entire thing yourself. As well as this, not once was I asked if I would like to buy another drink during the 1.5 hours that I was at the bar, and all other patrons were given what appeared to be complimentary bar snacks - except me..? 4. Check out - I could not have envisaged that checking out of a hotel could be such an upsetting experience. I presented my key, and received a simple 'Merci' and that was it. I wasn't expecting a formal salute as I left, but something a bit more customer-focused would have been appreciated, especially as I was the only one leaving at that time. The only benefit that I gained from my one night staying at this hotel was that it was very convenient to get to the train station in the morning. Would I stay here again - you couldn't pay me to stay here again.

Dear Andrew M, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are sincerely sorry to hear that you have been disappointed by your stay and it did not meet your expectations. We took note of each idem you pointed out to us and will try our best to prevent them from happening again as all departments have been notified about your comments. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best regards, Mercure Paris Opéra Garnier hôtel & Spa team

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