Mercure Paris Opéra Garnier Hotel & Spa 4 stars

I'm staying in this hotel each week and each time everything is perfect, from welcome to check out.

Staff extremely polite and professional. Great experience with food / drinks / breakfast ordering and delivering. A special mention to the person present in the evening.

I thoroughly enjoyed my stay - the accommodations were great (I’m a big fan of Nuxe products so was delighted to find them in my room!) and the customer service, from the front desk concierges to the cleaning staff, was exceptional. Merci beaucoup!

Everything went well :) I asked to be changed room and the receptionist found me a great room. Room was nice and comfortable. Just to be improved, the toilet could have been cleaner .. Took some pictures but did not said anything as i already asked to change room did not want to be more of a bother. Happy to share the picture with you if you want to review it with your head of cleaning. (Should not happen another time ^^)

Management team is providing efficient services

I often stay when I need to take a train from Saint Lazare. I was glad you managed to provide good catering in spite of the lockdown, and the cleanliness of the room

Charming Hotel, Really Kind Stuff

Perfect easy very friendly

I have stayed at this hotel on many occasions because of its location and very friendly staff. Very good facilities. Very clean and safe.

This Hotel with the years has evolved to be better and better. The service, cleanness, comfort as well as the location is excellent. this together with the kindness treatment received from all the staff helps to make your stay really wonderful. We plan to come back to this Hotel in our next planned trip to beautiful Paris.

Despite having gone through some terrible personal problems, such as the loss of documents, I spent a wonderful time at Mercure Paris Opéra Garnier Hôtel & Spa. The staff was so attentive, and helped me in every way they deemed possible.

The hotel is very conveniently located. It is within walking distance to all the big malls and also the train stations. We even walked to Champ Elysee and Sacre-Cour from the hotel! The room is decent...it is of an average size of a hotel in Europe. Just big enough for 2 people with 2 big luggages.

We have stayed at Mercure Opera Garnier almost every year since 2010. We became so close to the helpful staff. I have liked more Paris and France also. American breakfast buffet is always satisfying (pain au chocolate and croissant are very nice!). Thanks to the friendly staff. Wonderful hospitality.

The hotel was lovely, but the rooms were extremely small. I was really disappointed with the wifi. I could not even send 1 email due to the wifi speed. The gym was very minimalistic but the hotel was classy.

Seldom do I write a review (on anything), yet my recent experience at this hotel has prompted me to do so. In a nutshell, this was the single most dissatisfying and unpleasant experience that I have ever had with an Accor-group hotel. Where to start... 1. Reception on arrival - bored, and made me feel like I was something of a burden to have to deal with, as opposed to a customer who was paying 200€ to stay for one night; 2. WiFi - Would not work in the room I was in, and after mentioning this to the Reception team I was told that it could only be fixed in the morning, but that I was welcome to sit at the bar and use the WiFi there (how gracious); 3. The Bar - As a Silver member of Accor, I was presented with a coupon for a welcome drink that I happily used. What they don't tell you though, is that if you ask for a spiced tomato juice, is that you have to actually prepare the entire thing yourself. As well as this, not once was I asked if I would like to buy another drink during the 1.5 hours that I was at the bar, and all other patrons were given what appeared to be complimentary bar snacks - except me..? 4. Check out - I could not have envisaged that checking out of a hotel could be such an upsetting experience. I presented my key, and received a simple 'Merci' and that was it. I wasn't expecting a formal salute as I left, but something a bit more customer-focused would have been appreciated, especially as I was the only one leaving at that time. The only benefit that I gained from my one night staying at this hotel was that it was very convenient to get to the train station in the morning. Would I stay here again - you couldn't pay me to stay here again.