Mercure Paris Opéra Garnier Hotel & Spa 4 stars

In Paris for work, this hotel was well situated to my office and in close proximity to the Saint Lazare transportation hub and in the heart of the shopping district. In should be called Mercure Saint Lazare and not Opera but, that's marketing!

It was a nice staying with very kind and helpful staff not only to give us direction but also to book us table in our favorite restaurant!! Complements to the staff!!

Staff were friendly and extremely helpful, lovely clean room with balcony and excellent breakfast.

Great place to see. Midway between Eiffel Tower and the Louve

The Hotel is licated in a very good area, between Opera and Saint Lazare. Is a very nice hotel with friendly people at the reception. They are very kind and helpfull. Maybe the room are a bit small, but this is Paris

Nice staff very accommodating. Very clean. This hotel is close to everything such as shopping, grocery stores, bakery, restaurants, bars, & pharmacy, etc. Etc.

The experience was very pleasant, the hotel is well located and clean. The whole staff is very friendly and professional.

I like the location. the rooms are comfortable and well decorated

The hotel is perfect located, but the room is not clean. In six days of my stay they have only clean the douche and toilet. They haven’t vaccuum the room or change the stuff. You sleep every night on the same....

This Hotel with the years has evolved to be better and better. The service, cleanness, comfort as well as the location is excellent. this together with the kindness treatment received from all the staff helps to make your stay really wonderful. We plan to come back to this Hotel in our next planned trip to beautiful Paris.

Despite having gone through some terrible personal problems, such as the loss of documents, I spent a wonderful time at Mercure Paris Opéra Garnier Hôtel & Spa. The staff was so attentive, and helped me in every way they deemed possible.

The hotel is very conveniently located. It is within walking distance to all the big malls and also the train stations. We even walked to Champ Elysee and Sacre-Cour from the hotel! The room is decent...it is of an average size of a hotel in Europe. Just big enough for 2 people with 2 big luggages.

We have stayed at Mercure Opera Garnier almost every year since 2010. We became so close to the helpful staff. I have liked more Paris and France also. American breakfast buffet is always satisfying (pain au chocolate and croissant are very nice!). Thanks to the friendly staff. Wonderful hospitality.

The hotel was lovely, but the rooms were extremely small. I was really disappointed with the wifi. I could not even send 1 email due to the wifi speed. The gym was very minimalistic but the hotel was classy.

Seldom do I write a review (on anything), yet my recent experience at this hotel has prompted me to do so. In a nutshell, this was the single most dissatisfying and unpleasant experience that I have ever had with an Accor-group hotel. Where to start... 1. Reception on arrival - bored, and made me feel like I was something of a burden to have to deal with, as opposed to a customer who was paying 200€ to stay for one night; 2. WiFi - Would not work in the room I was in, and after mentioning this to the Reception team I was told that it could only be fixed in the morning, but that I was welcome to sit at the bar and use the WiFi there (how gracious); 3. The Bar - As a Silver member of Accor, I was presented with a coupon for a welcome drink that I happily used. What they don't tell you though, is that if you ask for a spiced tomato juice, is that you have to actually prepare the entire thing yourself. As well as this, not once was I asked if I would like to buy another drink during the 1.5 hours that I was at the bar, and all other patrons were given what appeared to be complimentary bar snacks - except me..? 4. Check out - I could not have envisaged that checking out of a hotel could be such an upsetting experience. I presented my key, and received a simple 'Merci' and that was it. I wasn't expecting a formal salute as I left, but something a bit more customer-focused would have been appreciated, especially as I was the only one leaving at that time. The only benefit that I gained from my one night staying at this hotel was that it was very convenient to get to the train station in the morning. Would I stay here again - you couldn't pay me to stay here again.