Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,530 reviews

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Description

Hotel extras

  • Hotel in the heart of Paris, a few steps from the Opéra Garnier

  • Spa Hysope® Paris Opera: hammam, massage cabins, fitness room...

  • Room-service catering from 7am to 11pm

  • The Terrace: quiet indoor patio with a plant wall

  • 4 minutes' walk from partner parking lot

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 Paris
France

GPS:48.874806, 2.326376

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,530 reviews

TripAdvisor Rating  4.0/5  1,609 reviews

Certificate of excellence 2023

Wasn’t upgraded as per ALL status

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Didn’t get room upgraded despite Gold status. Disappointing

Dear Mr O., Thank you very much for taking the time to pen down a few words of your experience in our hotel. However, we are deeply sorry if our room did not meet your expectation. Indeed, because of your Gold Club Accor status, we strive to upgrade you as soon as we have the opportunity. Unfortunately, your stay was during a busy period when the hotel was full. I invite you, for your next stay, to book a Privilège room, more spacious than the standard double room you have occupied. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best regards Adélina - Front desk

Excellent location, comfortable hotel

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

A satisfactory stay, as usual

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. As your previous stays, it was a pleasure for us having you among us! I will share your comments with our team that will be glad to read it. Thank you again for sharing your experience, and we are looking forward to welcome you back at the end of the month! Sincerely, Carla - Front Desk Assistant Manager

Normal Stay

Customer review rating 3.0/5

Et Business - Confirmed reviews ALL

Room was too small, compared to my colleagues who whad a bigger room and bigger bed. Many days, when i left the Do not Disturb sign on the door, my room was still being made up.

Dear Mr T., Thank you for taking the time to write down a review regarding your stay in our hotel. We are sorry to read that your stay did not meet your expectations. The room that was booked for you was a single bed one and we did not have the availibility to provide you a room with a dabouble bed as they were all booked. Please be informed the "do not disturb" sign signify we can not enter in the room while you are inside in order to respect your privacy but it does not mean "do not enter". Indeed, our procedure implies to check each day the room for security reason. This process allow us to make sure all of our guest is alright. We also have to do it for sanitary and cleaning reason. and that is the reason why your room was made. We understand it can be surprising as from an hotel to another one, the delay to check the guest's safety can vary from each day to every three days. Be sure the privacy and the security of our guest is our main goal. That's why we took the decision to verify the safety of our guests each day due to past incidents. If one of our guests do not want a staff member to enter at all in the room, it has to be upon request but we do accept it. Once again, we all feel sorry your stay was not as we wished you to experience due to this event and we all hope to have the opportunity to welcome you in the future. Sincerely, Carla - Front Desk Assistant Manager

Good experience as always

Customer review rating 4.0/5

Kris V. Business - Confirmed reviews ALL

Clean rooms, good breakfast. Only "issue" is that i needed the physical Credit Card at check-in to "reserve" an amount. As a result i needed to pay in full at check-in

Dear KRIS V., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Léni-Front Desk

Great service

Customer review rating 4.5/5

Rosalina C. Couples - Confirmed reviews ALL

Staff was upon our arrival very friendly and helpful. Fast and efficient check out. Delicious breakfast for a correct price . Even with a privilege room we found it small but in within the expectations of Paris.

Dear Mrs C., First and foremost, we would like to thank you for bringing to our attention your experience with the hotel services. Your kind review serves as a motivation for our entire team as it is our earnest endeavour to provide our guests with a comfortable and pleasant stay. However, we would like to apologize if you felt disappointed with our room. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Best regards Adélina - Front desk

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Other web-users rate our hotel

  • 824 reviews 9.6/10 Location
  • 1,087 reviews 6.2/10 Room
  • 1,087 reviews 9.1/10 Service
  • 8 reviews 8.1/10 WiFi
  • 680 reviews 3.5/10 Comfort
  • 460 reviews 8.5/10 Breakfast
  • 337 reviews 8.3/10 Cleanliness
  • 185 reviews 9.2/10 Vibe

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