Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.6/5 2,081 reviews

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Description

Hotel extras

  • Hotel in the heart of Paris, a stone's throw from the Opéra Garnier. Green Key certified

  • Spa Hysope® Paris Opéra: hammam, single and double massage booths, fitness room...

  • Room service available from 7am to 11pm.

  • The Terrace: a quiet interior patio with a wall of foliage

  • Partner car park 4 minutes' walk away

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 PARIS
France

GPS:48.874806, 2.326376

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,081 reviews

Customer review rating 4.5/5

Jerome D. Solo - Confirmed reviews ALL

Quick reaction from the staff, help and solution. The only point, was waiting my room over 2:00pm so solution given for another room but was 622 and needed to use small space stairs … not easy when you have a big heavy suitcase. I asked if the access is easy and from what I understood the answer was yes.

Cher Client, Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Mercure Paris Opéra Garnier Hôtel & Spa. Toute l'équipe est particulièrement touchée par vos compliments concernant la qualité de notre service. Savoir que vous avez trouvé notre personnel exceptionnel et réactif est une véritable récompense pour l'ensemble de nos collaborateurs, qui ont à cœur d'offrir le meilleur accueil possible à chacun de nos hôtes. Nous sommes toutefois désolés pour l'attente rencontrée lors de la mise à disposition de votre chambre ainsi que pour les difficultés d'accès à la chambre qui vous a été proposée. Nous comprenons parfaitement que la présence d'un escalier étroit puisse être contraignante, notamment avec des bagages volumineux. Nous vous remercions pour ce retour qui nous permettra de renforcer notre communication sur les spécificités de certaines chambres afin d'orienter au mieux nos clients. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement pour une expérience pleinement satisfaisante. Bien cordialement, Rotsy - Front Office

Customer review rating 5.0/5

Rue R. Friends - Confirmed reviews ALL

Hotel beds and bathroom were very clean. All facilities worked well and staff were very helpful.

Dear Guest, We would like to sincerely thank you for sharing your feedback following your stay at the Mercure Paris Opéra Garnier. We are delighted to read that you appreciated the excellent service provided by our team. It is also a pleasure to know that you found the beds and bathroom very clean, and that all facilities met your expectations. Your kind words about the helpfulness of our staff are truly appreciated and will be shared with the entire team. We hope to have the pleasure of welcoming you back very soon for another enjoyable stay in Paris. Kind regards, Rotsy - Front Office

Customer review rating 5.0/5

Kris A. M. V. C. Business - Confirmed reviews ALL

All good, no issues whatsoever. Friendly personnel, clean rooms.

Dear Sir, Thank you for taking the time to share your excellent feedback following your recent stay with us. We are delighted to learn that you enjoyed your stay and appreciated both the cleanliness of our accommodations and the friendliness of our team. Providing exceptional service and a comfortable experience for our guests is at the heart of everything we do. We truly appreciate your kind words and look forward to welcoming you back to Mercure Paris Opéra Garnier Hôtel & Spa in the near future. Sincerely, Chau - Front Desk Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 5.0/5

Alex G. Solo - Confirmed reviews ALL

The overall experience and specificy the staff

Dear Sir, Thank you very much for your wonderful review following your stay with us in Paris! We are delighted to hear that your experience was simply perfect and that you enjoyed your moment. Your kind words about our team, especially Tard, mean a great deal to us. We will be sure to share your compliments with him. Providing professional, attentive, and personalized service is our priority, and we are thrilled that we helped make your stay memorable. We look forward to welcoming you back on your next visit to Paris. Kind regards, Tiya - Front desk

Customer review rating 5.0/5

Ulysses M. Solo - Confirmed reviews ALL

Check in was efficient, room was fine, bed was comfortable and breakfast tasty.

Dear Guest, Thank you very much for your excellent rating and for your continued loyalty. We are delighted to read that you once again enjoyed your stay with us and appreciated the efficient check-in, the comfort of your room and bed, as well as our breakfast offering. Your positive comments are truly appreciated by the entire team. We also thank you for bringing the odour in the 5th-floor corridor to our attention. Please be assured that we will investigate this matter with our housekeeping and maintenance teams to ensure a more pleasant environment for all our guests. Regarding your comment about room upgrades, we would like to assure you that we always do our very best to upgrade our ALL Gold members and above whenever possible. However, upgrades remain subject to availability at the time of arrival, and unfortunately there are occasions when occupancy levels do not allow us to offer one. Thank you again for your valuable feedback. We look forward to welcoming you back very soon for another enjoyable stay. Kind regards, Maléna - Reception

Other web-users rate our hotel

  • 667 reviews 9.6/10 Location
  • 815 reviews 6.2/10 Room
  • 891 reviews 9.3/10 Service
  • 6 reviews 5/10 WiFi
  • 520 reviews 4/10 Comfort
  • 372 reviews 8.7/10 Breakfast
  • 259 reviews 8.8/10 Cleanliness
  • 101 reviews 5/10 Value

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