Mercure Paris Opéra Garnier Hotel & Spa 4 stars

The hotel was fine for our 3 night stay - and is within walking distance of many of Paris' best sights. My wife and I are just sorry that the bedroom itself, not the bed, was rather small and apparently the only room with a window looking onto a blank, internal shaft. Staff were all very agreeable and helpful.

Pros: * quiet * bed Cons: * WiFi quality – really poor, especially in the evening * towels – thin, used and with holes! * shower – I practically had to be on the wall to get some water on me! * stairs – I stayed for 7 nights (hinting at a large luggage) and I was given a room only accessible through narrow stairs

Staff was so helpful and accommodating.

I stay here a couple of times a month on business for 2 nights at a time, the rooms are always clean, the staff are very friendly and the hotel is spotless. Located just a little walk away from Madeleine it's a great location. I use the on site gym whilst I'm here which is a great bonus. I haven't used the spa but there is one on site available for booking.

This Hotel with the years has evolved to be better and better. The service, cleanness, comfort as well as the location is excellent. this together with the kindness treatment received from all the staff helps to make your stay really wonderful. We plan to come back to this Hotel in our next planned trip to beautiful Paris.

As usual rooms in Paris are quite small, but yours are very well designed and the bathroom was very satisfactory. I had a comfortable stay. For entertainment I messed a bit larger variety of German TV programs (I just found 1). I surely will use your Hotel again (pretty soon).

Staffs are very friendly and helpful! The only thing I complaint was the hair dryer is too weak. It took too long to dry my hair.

Great place to stay, calm and friendly hotel, my preference for Paris 9

I appreciate the simple and fast check-in and check-out. Rooms are very clean, practical and comfortable although some time not very well sound proof Great breakfast

Good but you need to clean the skirting boards in the rooms

We had a very nice stay at your hotel. The room was comfortable and the breakfast was excellent. A nice detail in the room was the little book with the small stories of Paris, which was inspiring.

Despite having gone through some terrible personal problems, such as the loss of documents, I spent a wonderful time at Mercure Paris Opéra Garnier Hôtel & Spa. The staff was so attentive, and helped me in every way they deemed possible.

Excellent service & accommodations. Friendly, helpful staff.

We were looking forward to 5 nights in your hotel but our stay was far from acceptable. I will also be writing on Trip Advisor as I have never had such a poor experience. The first night out room was 28 degrees and we couldn’t sleep. All the front desk said was that this was a problem in the hotel and to keep the window open, which we tried but found very noisy. The next night it was freezing with no heat. The remaining 3 nights were either boiling hot or freezing. The front desk had no response other than that this is a normal situation in the hotel. This is totally unacceptable and had we not prepaid we would have gone elsewhere. We will never stay at another Accor hotel and will tell others the same. Thank you for the survey.

Location of hotel was perfect. Staffs were friendly. Breakfast was average. We were surprised by room size being too small but I guess we are in Paris!