Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.6/5 2,070 reviews

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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 PARIS, France

Description

Hotel extras

  • Hotel in the heart of Paris, a stone's throw from the Opéra Garnier. Green Key certified

  • Spa Hysope® Paris Opéra: hammam, single and double massage booths, fitness room...

  • Room service available from 7am to 11pm.

  • The Terrace: a quiet interior patio with a wall of foliage

  • Partner car park 4 minutes' walk away

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 PARIS
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,070 reviews

Customer review rating 3.0/5

Olivier T. Business - Confirmed reviews ALL

The room is really small for a 4 star rating and the equipment in the room was cheap: cardboard glasses for instance

Dear Guest, Thank you for your feedback following your stay in our establishment in Paris ! We're glad to know that you have appreciated the welcome of our team and clealiness of our rooms. We would like to clarify that all room sizes are displayed with full transparency on our website. As our hotel is located in the very heart of Paris, in a historic building, the rooms reflect the typical architecture of central Paris, where spaces are naturally more compact. You had booked a standard room, and we are truly sorry if the amenities did not meet your expectations. For a more spacious and comfortable stay, we invite you to consider our Privilege Rooms or Privilege Suites, which offer larger spaces and additional amenities such as bathrobes, slippers, a Nespresso machine, a steamer, a complimentary minibar, and more. We sincerely apologize and hope to have the pleasure of welcoming you again for a more enjoyable experience. Kind regards, Tiya - Front desk

Customer review rating 4.5/5

Nigel J. D. Couples - Confirmed reviews ALL

A good Paris hotel in an excellent location. As usual in Paris the rooms are small, but the room was well appointed. Check in was quick. Really good bar just across the road. Recommended.

Dear guest, First of all, we would like to thank you for sharing your positive and kind message with us. We are very glad to read that you enjoyed our central location, and we sincerely hope that it could enhance your stay by allowing you to see all of Paris. We are always happy to provide quick and efficient service, and it is a pleasure to know that it was up to your expectations, as your satisfaction is our priority. Lastly, we are delighted to read that the amenities and equipments in the room were satisfying, and we hope it could make your stay more comfortable. However, we are truly sorry that you were not satisfied with the size of your room. For a next stay, we invite you to reserve a Privilege room or Privilege suite, more spacious, endowed with a bedding upscale Mercure, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers. We hope this category of room will meet your expectations better and make your stay event more satisfying. Once again, thank you very much for your positive review and we hope to welcome you again in a near future. Kind regards, Lilas - Reception

Customer review rating 4.5/5

Joseph M. V. T. Couples - Confirmed reviews ALL

The location was excellent, plenty of shops and eateries on the doorstep. Great transport links also. The staff and hotel itself provided everything we needed for a comfortable stay 😊

Dear Sir, Thank you very much for sharing such a wonderful review of your recent stay with us. We are truly delighted to read that you enjoyed our excellent location, with its many nearby shops, restaurants, and convenient transport links. It is also very rewarding to know that our team and facilities met your expectations and contributed to a comfortable and pleasant stay. We sincerely appreciate your kind words regarding the cleanliness of the hotel and the friendliness of our staff. Your satisfaction is our greatest motivation, and your feedback encourages us to continue delivering the best possible experience to our guests. We also thank you for highlighting your experience with our booking platform and loyalty program. We are pleased that you found it easy to use and beneficial. Regarding your comment about the paper cups, we completely understand your concern. We would like to inform you that we are currently working on replacing them with reusable cups in the rooms. This change involves significant logistics for us, including investing in appropriate cleaning equipment and organizing the daily collection and washing of cups from our 140 rooms, most of which contain two cups. We are committed to improving our sustainability practices and truly appreciate your valuable suggestion. Thank you once again for your recommendation and your trust. We very much hope to have the pleasure of welcoming you again soon. Kind regards, Maléna - FRONT OFFICE

Customer review rating 4.0/5

Christine A. Business - Confirmed reviews ALL

I normally have nothing negative to say about this hotel. However this time we had to endure an alarm test (not an emergency) which was deafening. Also the housekeeper came into the room without knocking when i was in the bathroom. I mentioned these matters upon checkout and expected some kind of gesture, which wasn't forthcoming. A bit disappointing I may say.

Dear Mrs, Thank you for taking the time to share your feedback, and for your loyalty to our hotel. We truly appreciate it. We are sincerely sorry to read that this stay did not fully meet your usual expectations. Regarding the alarm test, we understand how disturbing this may have been. However, please kindly note that these tests are part of mandatory safety procedures, required to ensure the protection and well-being of all our guests and staff. For this reason, no commercial gesture can be applied in this context, as these operations are essential. Concerning the housekeeping incident, we sincerely apologise for the inconvenience caused. As you mentioned, our team member immediately apologised, but we fully agree that this should not have happened. Be sure that a reminder will be shared with our housekeeping team to reinforce our standards and avoid any recurrence. We are sorry that your experience at check-out did not meet your expectations, and we thank you for bringing these points to our attention. We really do hope to have the opportunity to welcome you again and to provide you with the seamless experience you are used to with us. Kind regards, Carla – Front Desk Assistant Manager Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 3.0/5

Samantha P. Families - Confirmed reviews ALL

Positives : Well located and friendly staff, fast check out and parking near by at cost. However, rooms were super small and breakfast area unable to accommodate all the hosts leading to queues during rush hours. We booked a double room but we had our 5-years old child with us, at arrival we understood that we could not be 3 in the room (by law) - they kindly found a two room connected ( at obviously a double charge), ended costing double than plan. Advises: 1/ Make sure you respect the max occupancy. 2/ Breakfast is good but waiting for a table removes all the entertainment… so consider having breakfast elsewhere.

Dear Madam, Thank you for taking the time to share your feedback following your stay at Mercure Paris Opéra Garnier. We are delighted that you appreciated our central location, the quality of our welcome, and the efficiency of our check-out service. Your kind comments will be shared with our team. We regret, however, that certain aspects of your stay did not meet your expectations. Due to the historic nature of our building, the configuration of the rooms may vary from one to another however they all respect the size mention on our website in full transparency. We are sorry for any impact this may have had on your comfort. We also appreciate your remarks regarding breakfast and apologize for the inconvenience experienced during peak hours. Please note that renovation works are currently underway to enlarge our breakfast room and enhance overall comfort. With regard to your reservation, we understand your disappointment. Occupancy regulations are strictly applied for safety reasons, and we regret any misunderstanding prior to arrival. We are pleased that a suitable alternative could be arranged. We sincerely hope to have the opportunity to welcome you again and provide a more enjoyable experience. Best regards, Rotsy - Front Office

Other web-users rate our hotel

  • 679 reviews 9.6/10 Location
  • 843 reviews 6.1/10 Room
  • 927 reviews 9.3/10 Service
  • 9 reviews 6.1/10 WiFi
  • 526 reviews 3.8/10 Comfort
  • 381 reviews 8.8/10 Breakfast
  • 273 reviews 9.1/10 Cleanliness

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