Mercure Paris Opéra Garnier Hotel & Spa

Dear HERIYANTO PUTRA L., First of all, we would like to thank you for sharing your positive and kind message with us. Your kind review serves as a motivation for our entire team as it is our earnest endeavour to provide our guests with a comfortable and pleasant stay. We are very happy to read that our location, breakfast, and most of all our friendly and helpful staff made your trip enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Adélina - Front office

Dear Mrs Zateknia, We appreciate you taking the time to share your feedback of your recent experience with us. I deeply regret that you were not entirely satisfied with your experience. We noted your comment regarding the size of your room. Indeed, our location is very central and due to our XIX thes century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. Moreover, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. The other advantages of the Privilege rooms are that they are endowed with a bedding upscale Mercure, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers. We also took note of your comment regarding the coffee requested at the bar and will try our best to prevent it from happening again as all departments have been notified about your comments. Lastly, to answer your question about the deposit, it is used to guarantee possible extras such as breakfast, room service or drinks at the bar. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Soline - Assistant Front Office Manager

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. We are very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support We try to provide flawless service day after day and when we receive such a return from one of our Platinum members of our loyalty program, this is the best reward for our staff. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. KInd regards, Léni-Front Desk

Dear MICHAEL O., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brieux- Front office

Dear Mrs W., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. We are very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Léni-Front Desk