Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,065 reviews

Best price
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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 3
Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 PARIS, France

Description

Hotel extras

  • Hotel in the heart of Paris, a stone's throw from the Opéra Garnier. Green Key certified

  • Spa Hysope® Paris Opéra: hammam, single and double massage booths, fitness room...

  • Room service available from 7am to 11pm.

  • The Terrace: a quiet interior patio with a wall of foliage

  • Partner car park 4 minutes' walk away

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 PARIS
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,065 reviews

TripAdvisor Rating  3.9/5  1,651 reviews

Certificate of excellence 2025

Customer review rating 2.0/5

Sciberras L. Business - Confirmed reviews ALL

I wasn’t expecting the windows to be so poorly insulated. My room was on the first floor facing the street, and I could hear everything happening outside throughout the night, especially since there's the bar in front. That’s not ideal when you’re travelling for work and need a good night’s sleep. Given the price I paid, I’m quite disappointed with the overall experience. I also mentioned this at checkout, but the staff seemed uninterested of my feedback despite they asked how my stay was.

Dear Sir , Thank you for taking the time to share your feedback following your stay at Mercure Paris Opéra Garnier. We are truly sorry to learn that noise from the street disturbed your rest. We fully understand how important a good night’s sleep is, especially when traveling for business, and we regret that the sound insulation of your street-facing room did not meet your expectations, particularly given the nearby bar. We are also very sorry if you felt that your comments were not given proper attention at check-out. Please accept our sincere apologies, as this is certainly not the level of service we strive to provide. We would like to reassure you that your preferences have now been updated in your profile, and for a future stay, we will do our best to allocate you a quieter room, facing the courtyard, subject to availability. Please do not hesitate to remind us of this preference when making your reservation so we can give it special attention. We hope to have the opportunity to welcome you again and to provide you with a much more comfortable and satisfactory experience. Kind regards, Rotsy - Front Office

Customer review rating 4.5/5

Matteo M. Business - Confirmed reviews ALL

Good

Dear Mr. M., Thank you very much for taking the time to share such a detailed review following your professional stay at the Mercure Paris Opéra Garnier Hôtel & Spa, and for your excellent overall rating. We are delighted to read that you appreciated our location, which is indeed a key asset for business stays, as well as the quality of the welcome, the cleanliness, the efficiency of check-in and check-out, and the professionalism of our teams. Your kind mention of both our reception and housekeeping staff is especially appreciated and will be shared with them—they will be proud to know their efforts contributed to your satisfaction. We also thank you for your loyalty as an ALL Accor Silver member and are pleased to see that the level of recognition, the welcome drink, and the overall benefits met your expectations. It is very rewarding to know that you would recommend both our hotel and the ALL loyalty program. Regarding your accommodation rating, we take good note of your feedback. As a centrally located Parisian hotel, some rooms may feel more compact, but we do offer several room categories that provide additional space and comfort. Our team would be happy to advise you on the most suitable option for your next stay, especially for a business trip. Finally, we are glad that our breakfast selection, Wi-Fi, fitness area, and our sustainability initiatives—particularly those related to reducing single-use plastics and promoting more responsible food choices—were positively noticed. Thank you once again for your trust and recommendation. We truly hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards, Laura - Front Desk

Customer review rating 5.0/5

David A. Families - Confirmed reviews ALL

My daughter stayed which was a celebration of her 18th birthday and she was so very well looked after and they decorated her room too and helped provide chocolates

Dear Mr. A., Thank you so much for your kind words. We’re delighted to hear that your daughter enjoyed such a special 18th birthday stay with us at Mercure Opera Garnier Hotel & Spa. It was truly our pleasure to help celebrate this important milestone, and we’re very happy she felt well looked after and enjoyed the room decorations and chocolates. We hope to have the pleasure of welcoming you and your family back again for another memorable stay. Best regards, Chau - Front Desk

Customer review rating 3.5/5

Luis F. R. Families - Confirmed reviews ALL

Lovely small hotel with modern check-in experience. Rooms are very clean and well appointed, but very small (considering the price we paid). Staff was friendly, but lack some tools. They were unable to make a dinner reservation for me, although they were willing. Questions about where to eat or have breakfast were best answered with Google.

Dear Mr, Thank you for your feedback regarding your recent stay. We’re glad you enjoyed our central location, cleanliness, and modern check-in experience. However, we regret to hear that the size of the room did not meet your expectations. Our rooms are laid out differently, even though the sizes of the rooms as advertised on the website are very similar. If we had known that you were not happy with the size of the room, we would have been delighted to try to find a room that would have suited you better. We also understand the difficulties you encountered when trying to book a table at a restaurant. Our team strives to provide the best service possible, but our hotel does not have a concierge service and many restaurants require a credit card to reserve a table. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Best regards, Léandre - Front Desk. Mercure Paris Opéra Garnier Hôtel & Spa

Customer review rating 5.0/5

Patrick F. Friends - Confirmed reviews ALL

Perfect location, 5 mins walk from the roissybus so very easy arriving from CDG. Located on a quiet st very close to Gare Saint Lazare. Staff very friendly and welcoming, room was a single and while small it was perfect for one and on 4th floor. Bed was more of a small double than a single though.

Dear guest, We sincerely thank you for your glowing review of your recent stay at our establishment. We are delighted that you enjoyed our ideal location and the warm welcome from our team. We also note your comment about the size of the room and bed, and we always strive to offer the best comfort to our guests. We hope to have the pleasure of welcoming you back to the Mercure Paris Opéra Garnier Hotel & Spa. Best regards, Davis - Reception Mercure Paris Opéra Garnier Hôtel & Spa

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Other web-users rate our hotel

  • 668 reviews 9.6/10 Location
  • 842 reviews 6.2/10 Room
  • 927 reviews 9.3/10 Service
  • 9 reviews 6.1/10 WiFi
  • 526 reviews 3.7/10 Comfort
  • 391 reviews 8.8/10 Breakfast
  • 273 reviews 8.8/10 Cleanliness
  • 106 reviews 5/10 Value

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