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Mercure Paris Opéra Garnier Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,430 reviews
Mercure Paris Opéra Garnier Hotel & Spa
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Hotel extras

  • Hotel in the heart of Paris, a few steps from the Opéra Garnier

  • 139 modern air-conditioned rooms

  • Spa de l'Opéra: 160 m² focused on well-being (hammam, massages, facials)

  • Natural light fitness room

  • Inner courtyard, with vertical garden

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Beauty salon
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Thermal Spa
  • Fitness centre
  • Well-being
Business services
  • Copy/print service available

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008
paris
france

Tel: +33143873055

Fax: (+33)1/43873222

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE ST LAZARE :   20-21-26-28-29 ST LAZARE

  • PONT DE SEVRES :   3-9 HAVRE CAUMARTIN

  • ST LAZARE :   3-12-13-14 ST LAZARE

  • GARE DU NORD :   E HAUSSMANN ST LAZARE

  • MARNE-LA-VALLEE :   A AUBER

  • By plane

    PARIS ORLY At 30km / 18.64 miles

  • By plane

    PARIS ROISSY CDG At 35km / 21.75 miles

  • By car

    PORTE D'ITALIE At 11km / 6.88 miles

  • By car

    PORTE DE BAGNOLET At 10km / 6.25 miles

  • By car

    PORTE DE LA CHAPELLE At 3km / 1.88 miles

  • By train

    PARIS ST LAZARE At 0.2km / 0.13 miles

GPS :48.874806, 2.326376

Our accommodations

The Mercure Opéra Garnier hotel offers fully renovated rooms that are both comfortable and functional. For even greater comfort, book a Privilege Room with street views, or garden views if you would like to enjoy a green setting. Choose between a street view to savor the dynamic pace of Paris and a garden view to enjoy a peaceful setting.

Classic Room with 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - 1 single bed

  • Max. number of persons: 1
  • Area: From 11m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 15m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Mini bar with free soft drinks

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 13m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Suite with 1 double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Our restaurants and bars

LA TERRASSE

Photo non contractuelle / Strictly non binding

The cozy and low-lit atmosphere of the bar and the comfortable garden lounges are perfect for relaxing after a day in the capital.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Paris Opéra Garnier Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,694 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,430 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Cosy and very friendly

Customer review rating 4.3/5

Yvan Couples - 03/12/2019 Confirmed reviews ALL

Warm welcome, cosy place and calm and spacious room

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. With guest satisfaction as our primary objective, we were glad to know that you had a great stay in our hotel as you enjoyed our nice room and comfortable bed and mostly our kind staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien GIROST Assistant Front Office Manager

Great staff , hotel just OK

Customer review rating 4.3/5

Gilly Business - 30/11/2019 Confirmed reviews ALL

The welcome and staff are amazing, truly 5 star service . The hotel is just OK - tiny rooms that are clean and functional But not a lot more in terms of amenities

Dear Mr. B., Thank you very much for taking the time to pen down a few words of your experience in our hotel. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. We are sincerely sorry to hear that you have been disappointed by our facilities. Did you see our SPA with the free access to the fitness center and hammam ? And our room service. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Sincerely, Julien GIROST Assistant Front Office Manager

Sejour meiveilleux ! Wonderful stay !

TripAdvisor rating 4.0/5

hiro0117 Couples - 29/11/2019 TripAdvisor review

We have stayed at Mercure Opera Garnier almost every year since 2010. We became so close to the helpful staff. I have liked more Paris and France also. American breakfast buffet is always satisfying (pain au chocolate and croissant are very nice!). Thanks to the friendly staff. Wonderful hospitality.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. With guest satisfaction as our primary objective, we were glad to know that you had a great stay in our hotel as you enjoyed our localisation, our rooms and our full american buffet breakfast. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Mercure Paris Opéra Garnier Team

A nice, elegant hotel with a perfect location

Customer review rating 4.3/5

Gligor G. Couples - 27/11/2019 Confirmed reviews ALL

Flawless and expedient check in and check out. Clean and elegant rooms. Friendly and helpful personnel. Enjoyed the tasteful and freshly prepared breakfast. The location is a major asset.

Hello, We appreciate you taking the time to share your feedback of your recent experience with us. We were very happy to read that our location, breakfast, and most of all our friendly and helpful staff made your trip enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien GIROST Assistant Front Office Manager

The hotel is clean, comfortable and well positioned for visiting Paris

Customer review rating 4.3/5

Duncan Couples - 25/11/2019 Confirmed reviews ALL

The Hotel is very comfortable, clean and close to the Saint Lazare Metro which opens up the city for those who are less inclined to walk to the main attractions. If you are wanting a decent mid priced hotel in a good area of Paris then this should tick all of the boxes. I would however recommend an upgrade to a Privilege Room for those staying more than one night because like all Central accommodation, the Standard ones are compact.

Dear Mr. W., First of all, we would like to thank you for sharing your positive and kind message with us. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Fantastic

Customer review rating 4.3/5

Anonymous Couples - 22/11/2019 Confirmed reviews ALL

Excellent location and super quiet room with a very comfortable bed. Enjoyed the complementary bottle of champagne! A big thank you to the team at Mercure Paris Opéra Garnier Hôtel & Spa.

Dear Mr. D., We appreciate you taking the time to share your feedback of your recent experience with us. We were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien GIROST Assistant Front Office Manager

too noisy

Customer review rating 4.3/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

I forgot to specify that I did not want a room facing the street because of the pub across the hotel. I have specified that in previous reservations but it seems Mercure is not capable to keep preferences on record. Same with my Accor number. In each Mercure I have to give it again while I spend multiple nights in them (usually one of two: Opera Garnier or Opera Louvre). Is it that difficult to keep records of clients who come regularly ? You make me feel each time as an absolute stranger who never set foot in your hotels.

Dear Mr. V., We appreciate you taking the time to share your feedback of your recent experience with us. I deeply regret that you were not entirely satisfied with your experience and I sincerely apologies for the inconvenience met during your stay regarding the noise. We had to your preference in your profile in order to this issue will not happen again. Sincerely, Mercure Paris Opéra Garnier Team

Excellent location, very practical and convenient

Customer review rating 4.3/5

Domp Business - 20/11/2019 Confirmed reviews ALL

I come on regular business trip. I'm expecting calm, clean and well equipped room

Dear DomP, We appreciate you taking the time to share your feedback of your recent experience with us. We are delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for choosing our hotel and we look forward to welcome you back soon. Best regards, Mercure Paris Opera Garnier hotel & Spa team

Facilities need a lot of improvement.

Customer review rating 4.3/5

Aditya C. Business - 18/11/2019 Confirmed reviews ALL

Facilities need a lot of improvement. However the staff was very nice and helpful.

Dear Sir, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. I deeply regret that you were not entirely satisfied with our facilities and I apologies for the inconvenience. However, we would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future Best regards, Julien GIROST Assistant Front office Manager

Very pleasant stay as usual

Customer review rating 4.3/5

M. Business - 17/11/2019 Confirmed reviews ALL

Great customer service

Dear M., Many thanks for taking the time to share your experience of your recent stay in our hotel. Your comment has been shared with all of our staff; we would like to thank you for your support and loyalty. We feel lucky to have the chance of welcoming you regularly. Thank you again for choosing our hotel and we look forward to welcome you back soon. Best regards, Mercure Paris Opera Garnier hotel & Spa team

Very warm welcome and good location to travel along the metro lines

Customer review rating 4.3/5

Kandanai Couples - 11/11/2019 Confirmed reviews ALL

I was staying for 3 nights, once I got in there in the morning the staffs was trying to find the available room for early check-in and I felt so impressive. The hotel environment and staffs are very friendly.

Dear KANDANAI, We appreciate that you taking time to share your feedback of your recent experience with us. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Best regards, Mercure Paris Opéra Garnier hotel & Spa team

Great hotel

Customer review rating 4.3/5

Benjamin Business - 10/11/2019 Confirmed reviews ALL

I like to rooms and the amendities

Dear BENJAMIN, Many thanks for taking the time to share your experience of your recent stay in our hotel. We would like to thank you for your message. We are delighted to be able to count you among our loyal customers and we always enjoy welcoming you. Thank you again for choosing our hotel and we look forward to welcome you back soon. Best regards, Mercure Paris Opera Garnier hotel & Spa team

A welcoming visit with a comfortable stay and great location.

Customer review rating 4.3/5

George W. Couples - 10/11/2019 Confirmed reviews ALL

Staff were very friendly and responsive. The room was comfortable and pleasantly quiet. Nice to have tea and coffee facilities in the room but paper cups were rather flimsy without cardboard collars. I would recommend real cups and saucers.

Dear GEORGE W., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. We were very happy to read that our room and most of all our friendly and helpful staff made your trip enjoyable. We took note about your comment on paper cups. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Best regards, Mercure Paris Opera Garnier hotel & Spa team

Tiny rooms and poor wifi

Customer review rating 4.3/5

Junaid Business - 05/11/2019 Confirmed reviews ALL

We were excited to finally visit Paris. While the hotel was neat and tiny and staff were excellent, the 1 bedroom was extremely small. I was also on business and the wifi was the worst I have ever seen. I dearly hope the wifi is improved going forward.

Dear JUNAID S., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We noted your comment regarding the size of your room and bathroom. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. We are deeply sorry to see that the free wifi connection of our hotel did not live up to your expectations. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Best regards, Mercure Opera Garnier hotel & Spa team

Tiny rooms and poor wifi

TripAdvisor rating 4.0/5

jsaid09 Business - 05/11/2019 TripAdvisor review

The hotel was lovely, but the rooms were extremely small. I was really disappointed with the wifi. I could not even send 1 email due to the wifi speed. The gym was very minimalistic but the hotel was classy.

Dear Jsaid09, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We noted your comment regarding the size of your room and bathroom. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. We are deeply sorry to see that the free wifi connection of our hotel did not live up to your expectations. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Best regards, Mercure Opera Garnier hotel & Spa team

Great Location and nice experience

Customer review rating 4.3/5

M B. Business - 04/11/2019 Confirmed reviews ALL

The location is excellent. The staff is professional. The rooms were a bit small but ok for one person.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. We were very happy to read that your stay was enhanced by our location and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. It is true that unfortunately as our location is central, the size of our rooms may seem smaller than a hotel outside of Paris. Thank you again for choosing our hotel and we look forward to welcome you back soon. Best regards, Mercure Paris Opera Garnier hôtel & Spa team

Dissatisfaction guaranteed

TripAdvisor rating 4.0/5

Andrew M Business - 02/11/2019 TripAdvisor review

Seldom do I write a review (on anything), yet my recent experience at this hotel has prompted me to do so. In a nutshell, this was the single most dissatisfying and unpleasant experience that I have ever had with an Accor-group hotel. Where to start... 1. Reception on arrival - bored, and made me feel like I was something of a burden to have to deal with, as opposed to a customer who was paying 200€ to stay for one night; 2. WiFi - Would not work in the room I was in, and after mentioning this to the Reception team I was told that it could only be fixed in the morning, but that I was welcome to sit at the bar and use the WiFi there (how gracious); 3. The Bar - As a Silver member of Accor, I was presented with a coupon for a welcome drink that I happily used. What they don't tell you though, is that if you ask for a spiced tomato juice, is that you have to actually prepare the entire thing yourself. As well as this, not once was I asked if I would like to buy another drink during the 1.5 hours that I was at the bar, and all other patrons were given what appeared to be complimentary bar snacks - except me..? 4. Check out - I could not have envisaged that checking out of a hotel could be such an upsetting experience. I presented my key, and received a simple 'Merci' and that was it. I wasn't expecting a formal salute as I left, but something a bit more customer-focused would have been appreciated, especially as I was the only one leaving at that time. The only benefit that I gained from my one night staying at this hotel was that it was very convenient to get to the train station in the morning. Would I stay here again - you couldn't pay me to stay here again.

Dear Andrew M, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are sincerely sorry to hear that you have been disappointed by your stay and it did not meet your expectations. We took note of each idem you pointed out to us and will try our best to prevent them from happening again as all departments have been notified about your comments. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best regards, Mercure Paris Opéra Garnier hôtel & Spa team

Very pleasant

Customer review rating 4.3/5

Robyn Solo - 01/11/2019 Confirmed reviews ALL

Really liked this hotel. Great location, and modern room and bathroom. Enjoyed having a Juliet Balcony to get some fresh air.

Dear Mr. W., We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We were very happy to read that our location and our rooms made your trip enjoyable. It is always a pleasure to know that we made our guests felt comfortable and welcome. Thank you again for choosing our hotel and we look forward to welcome you back soon. Best Regards, Julien GIROST Assistant front office manager

Dissatisfaction guaranteed

Customer review rating 4.3/5

Andrew M. Business - 31/10/2019 Confirmed reviews ALL

Having stayed at quite a few hotels from within the Accor group over the years, maybe my expectations were unreasonably high for this one. Overall, I was just really disappointed with the entire experience, and felt that it was an unfair reflection on the Accor group in general, given that I have had nothing but positive experiences in the past.

Perfect business trip in a fantastic location

Customer review rating 4.3/5

Pietro Business - 29/10/2019 Confirmed reviews ALL

I went in Paris last week for a business trip. I booked my hotel because it's in a very fantastic area of the city. The hotel is fantastic and his dependeds are very kind

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