Sofitel Paris Le Faubourg Hotel 5 stars

brief 2 night stay in Paris. I required a hotel that allows dogs. On arrival in my room i found a wonderful dog basket ready for my puppy to sleep in. Very clean and stylish property. The staff if incredibly helpful and always on hand to assist.

Excellent service. Wonderfull experience.

We had been looking forward to it, to our trip to Paris and especially to the reunion in the hotel, but it turned out. There were few familiar faces. But who was there and recognized us, was nice to see again. Still, our stay lacked warmth. It is completely logical after this period of lockdown but the disappointment is great. So big even that we hesitate to go back to Paris. There is a lot of closure, the atmosphere is completely different. And certainly in the hotel. No reproach to the staff, but the rules around Covid make it so strict, that there's still little enthusiasm to make a stay cosy. To be honest, that's why I found the price relatively expensive. Normally we don't make a point of that, but in this one we do. There's just not much staff present and that's reflected in the service. Normally it is flawless, but unfortunately not now. Specifically, we asked for an ironing board and iron (because that was not available now), but we never got it. But when we arrived a nice surprise in our room, thanks to Nina and Stéphane. Mathilde and Morgane did their utmost to make us feel at home again, but you can tell from them that it is not a normal period. In short: I don't blame anyone, and I don't want to talk about a bad experience, but if I'm honest, the atmosphere isn't pre-corona yet. The restart makes itself felt. We miss our familiar faces and hopefully, when we come back soon, we'll see everyone again.

Room was dirty and delapitated. Room service didn’t pay attention to detail (ex. Took used coffee cups with but didn’t provide clean ones) Service is super slow, not due to incompetence but due to only one rep working at front. When we arrived we had to wait 10 min for her to finish her phone call, otherwise she was friendly and helpful. The rooms are absolutely a joke in quality for what you pay for. 500 eur per night and the sink was broken, paint chipping off the door. Super location but I would not comeback. Rather spend double and stay at a REAL five star hotel.

great service, very poor and cheesy interior design, rooms too dark and small.

First time in a hotel after the lockdown. Despite strictly enforced hygiene measures, the service was efficient and my stay very pleasant

Excellent, with one exception, Due to the COVID -19,our stay was shortened by one night, albeit that I paid in full prior to my arrival. I requested a voucher or some recompense for not taking up the 4th. night, unfortunately your receptionist could not facilitate our request.

We couldn’t have been happier with our stay at the Sofitel Paris Le Faubourg!

A pleasant stay in clean and friendly environment. Great Service!

Everything was great - staff wonderful and overall experience was great

Fantastic, your staff went above and beyond the call of duty by dressing our room beautifully to celebrate our 25th wedding anniversary .

Good experience. The room however needs a bit of dating. Such as a newer shower.

The staff is incredibly kind and helpful, much appreciated.

Bed in room 320 was very uncomfortable and the mattress needs to be replaced. Shower wasn’t draining.

room service menu was missing but i was looking for it everywhere before calling room service. When eventually they came, they brought the breakfast menus, not the menu for snacks/dinner. Apart from this, all good.