Arrived and were well treated, felt appreciated and the front office gentleman thoroughly explained the hotel, how breakfast worked and other credits with our room. The room exceeded expectations, with 20 foot ceilings, bathroom with giant separate tub, 2 sinks and a walk in shower. Private separate toilet room.

great hotel...loved it and its located in A. wonderful location ....wonderful services from ALL staff specially the concierge

I'm a guest from China. A few days ago, I brought my daughter to Kempinski. Along the way, we were all very nervous because my English was very poor. The Chinese often say "如沐春风", which means that when encountering beautiful things, it's like the warm spring breeze blowing. This is my feeling at Kempinski. Sophie van Gemert and Justin Jankovic at the front desk, the manager of the restaurant and every staff member of the restaurant have given us unlimited warmth, patience and care. When I cancelled the rest of my itinerary and returned to Kempinski, the front desk staff still remembered me, and the restaurant staff even remembered our room number. They took special care of us every day, which made us feel at ease and secure in a foreign land. My hiking trip in Ingersoll was perfect, and I felt angelic care in the land of angels. Looking forward to returning to Kempinski again. May the silent efforts of every staff member be seen by more people.

We were blown away by the professionalism and warmth exuded by the team at the Maison Delano. The hotel brings a top tier of cleanliness partnered with a boutique and quintessential "Paris" feel with gorgeous, historic rooms. We were just a stones throw away from our favorite shopping, and a short uber to many of the main sites. I would stay here again 10 times out of 10!

Second time staying at this property. Had a great time as always.

2 bedroom suite worked very well for our family of 4 - two generously sized beds that can sleep 4 easily, with plenty of room and space to feel comfortable. The courtyard and building are all gorgeous and the hotel is very well located within Paris, but is setback from main roads so remains quiet. Would recommend to anyone who is travelling with family

I was allocated a room next to the elevator. It was extremely noisy; and I could literally hear, constantly, various noises coming from outside the room, including people taking, elevator button noise, people opening or closing doors, etc. it was very difficult to sleep. One of the most uncomfortable stays I have ever had with Accor.

I am extremely disappointed with my experience at this hotel, especially as an Accor Gold member and considering that I contacted the hotel well in advance regarding an important personal occasion. Before arrival, I requested three things: a possible room upgrade, early check-in due to an early flight, and help preparing a birthday surprise for my girlfriend, whose birthday was the day after our arrival — a fresh bouquet of flowers and balloon decoration in the room. Unfortunately, almost everything went wrong. Upon arrival, I was immediately told that no upgrade was available. Regarding early check-in, I was told I could have a room at around noon. At approximately 12:00 I was given a room, but it appeared to be one of the least attractive rooms in the category and looked noticeably different from the hotel photos. I asked whether I could at least have a room corresponding to the advertised standard. The hotel agreed, but I had to wait again. In the end, I received the new room only at 3:00 PM — the standard check-in time. I had been promised it would be ready earlier and that someone would call me, but nobody did. Even the usual Accor Gold welcome drink was never offered. Overall, my Gold status felt completely meaningless at this hotel. The handling of the birthday bouquet was even more astonishing. I had arranged it as a surprise for the following day. Instead, on arrival I saw the bouquet simply standing on a table at reception. A member of staff openly pointed at it in front of us and asked me, “This is your bouquet — do you like it?” This completely destroyed the surprise. Even worse, the flowers had been prepared a full day before I intended to give them, despite my request for a fresh bouquet on the actual birthday. My girlfriend could easily have thought that I had simply taken a bouquet from the reception desk. I asked the hotel to redo it, but the entire situation was absurd and embarrassing. The room decoration was perhaps the worst part. I had arranged it in advance and was repeatedly assured that everything would be prepared. We returned to the room that evening expecting the promised birthday surprise. What we found were four small, half-deflated balloons and a bottle of wine. That was it. Calling this “birthday decoration” in a hotel of this level is frankly embarrassing. I had tried to organize something special for someone important to me, and instead it looked cheap, careless and almost ridiculous. It genuinely spoiled the mood on the evening before her birthday. As it was already late, there was no manager available to resolve the situation. When I complained the following morning, I was suddenly told that what we had seen was supposedly “not the actual decoration” and that they had always intended to decorate the room later that morning. This explanation was very difficult to take seriously, as it was completely different from what had been communicated to me beforehand. Only after my complaint did the hotel finally arrange proper balloons and decoration — in the middle of the birthday itself rather than in advance as requested. By then, of course, the surprise had already been ruined. So this is how I spent an important personal occasion at this hotel: waiting until the standard check-in time despite promises of early check-in, receiving practically no Accor Gold recognition, having the birthday bouquet displayed openly at reception and the surprise spoiled, and finding four half-deflated balloons instead of the birthday decoration that had been arranged in advance. I fully understand that upgrades and early check-in are subject to availability. That is not the main issue. The real problem was the complete lack of coordination, attention to detail and follow-through on things the hotel had explicitly agreed to arrange. For a hotel positioned at this level, and particularly within the Accor network, I expected considerably better.

Very nice staff, accommodations, helpful, easy to understand, comfortable rooms and food was good.

3 day stay in Paris. Super location. Good value and quality. friendly staff. Quiet room. Good beds.

We liked very much our stay we felt at home.

We enjoyed our stay greatly. Overall, front desk staff are very polite and helpful. Our server Nasir, at breakfast, delivered exceptional service.! He was attentive, smiled and very personable. He treated our family with kindness and that made our dining experience amazing. Hotel is clean, great location. We would stay here again.

Staff was kind, but could use improvement - the concierge was not in on our arrival day, and front desk employee was not able to offer local restaurant recommendations or nearby bank locations. Also had some billing issues - once again, staff is responsive, but perhaps more attention to detail would be helpful to ensure swifter resolutions.

hotel was a great location. room was spacious with comfortable bed.nice courtyard for breakfast

They claim to be a five star hotel, but there was no part of this property that reflected that except the price. The service was underwhelming, and while they would give lip service to doing the right thing, their follow through and execution was lacking. Before our arrival I tried to arrange transport through the hotel (which was successful after several tries), but never was given info like meeting place, etc. I requested restaurant recommendations (multiple times) and never received a response. I now know that there is no onsite concierge, and its probably some shared service out of India. Upon arrival, one of our rooms was REALLY warm. Like 80f and humid. They promised that it would cool down. Ultimately they brought an "AC Unit" to the room, which comprised of a small box with ice in it on rollers that blew slightly cool air out. We were tired, so we all went to bed. An hour later my wife almost slipped walking through the puddle of water that was leaking from this AC Unit. So we had it removed. Eventually it cooled down a bit. Throughout the trip it remained warm, with them continually saying they would fix it. Paid for an upgrade to a suite, but realistically the Prestige rooms were literally nicer. Anytime there were issues, they immediately would give you this unrealistic "we will fix that in three minutes" but nothing ever ACTUALLY happens. So the night before our departure we moved our airport transfer we had booked through the hotel at $250 per vehicle (should have just booked UberXL for $75) from 7am to 6:30am based on how long it looked like it would take to get through security. The guy at the desk PROMISED he would clearly communicate the change. So the next morning, one car is there on time...and the other is nowhere to be found. I go back in and the guy says "the second one will be here in three minutes." 10 minutes later it isn't there so he comes out and says "I guess you should order an uber." Fortunately about 5 minutes later (while queuing for an uber) the second car shows up at 6:50am saying that he hadn't been told of a new time. And finally, during checkout I ask for the folio / invoice to be emailed. Six hours later still haven't received it...so follow up and ask again. Also asked for a discount on the airport transfer gone wrong. Email 1 - Says they will discount by removing one of the two transfers, see attached invoice. Except there is no attached invoice. I ask again. Email 2 has the invoice, but no discount. I ask again. Email 3 actually has the invoice that actually has the discount. The whole experience reminds me of a poorly ran Motel 6.

We had several rooms in your hotel Part of the wedding group. I loved the service and welcoming people working there. Definitely we will recommend the hotel to our friends and family. Now we know where we are staying next trip. We love Paris.

God experience, great location and friendly, helpful staff.

My girls and I went on a girl’s trip! We had such a great experience!

The front desk was outstanding. We cut our st tropez short and came back to your hotel Because of your incredible staff. We stayed a week then went to south of France and missed your hotel so we came back. Food, location, cleanliness, and service was 10/10 thank you!