The hotel is beautiful and the room was very spacious, beautifully decorated and very clean. The disappointing part was the Concierge. Having stayed at many 5 star hotels around the. World, I was expecting similar attentive, responsive concierge service and that’s not what we experienced at all. Specifically, we sent numerous emails to the concierge that went unanswered for days. Moreover, when we called the hotel from the US to speak to the concierge just to get a response, we were told that we must send an rmail; which seemed ludicrous since we already did that multiple times with no response. I had asked for a lunch reservation at Lou Lou restaurant 6 weeks in advance. The concierge told me that the restaurant only takes reservations 2 weeks in advance and that it should be no problem at all as they would put a reminder on their calendar to call on that exact day 2 weeks prior. Suffice it to say - that was never done. When I emailed 12 days prior - the concierge did not respond for days and when they did the day before we arrived, I was told they couldn’t get it. Of course that was the case as they never called the day they committed to. Had I known , I would have made the call 14 days prior on my own but just assumed the concierge at a hotel such as yours would do what they committed to as it would be on their calendar. Another example, I asked for dinner reservations at Costes and was told that could only be done the day of but again no problem. The day of - which was the day we arrived- no reservation was made and I ended up calling Costes to get the reservation. I asked for tickets to the LV Foundation and was told no problem- it was too early and the day would book it when it came available. I never heard back after that despite multiple emails. I ended up again- booking it myself and never hearing back on that request. I asked for car service and vip service at the airport. The concierge arranged it - but It took at least 5 emails that went unanswered- for me to get confirmation that it was done or I was planning to book my own and would have had double bookings. It was incredibly frustrating emailing and getting no replies. Again, it was just the lack of response that was shocking. When we arrived at the hotel- I would have expected an envelope waiting for us outlining all the plans the concierge did make for us - ( Eiffel Tower, louvre, Musée Dorsey etc) but that too was not there. I kept my own summary and went off that. These are just simple things you Exocet from a 5 star concierge. Bottom line - your hotel is beautiful but the high end service I would have expected was just not there and that was very disappointing. When a client emails the concierge at a 5 star hotel- the least they can expect is a prompt reply and at the very least someone communicating back and delivering on their commitments. Unfortunately that was the not the case for us.

very loud unfortunately in the evenings

Hotel and service were good as always. However, the room left a fair bit to be desired (elevator noise and proximity to a housekeeping service room) combined with a room layout (water closet being near the entrance and the washroom/hand basin being a 1 minute walk through the sleeping area in a completely different room) that feels both spacious and cramped simultaneously. In general after staying here 3 years in a row for fashion week; I'll now likely look elsewhere for next year. Which is unfortunate, as the hotel has many positives. Recommend for folks to ask lots of questions of which room they'll be in. We've stayed in multiple room classes (never the cheapest) and have seena high degree of variation in room quality.

I mistakenly booked an extra night and reached out to see if there was any potential flexibility or solution. Unfortunately, the receptionist was unhelpful and dismissive. I was placed in a small room and received very little empathy or customer care throughout the process.

Really friendly staff, will definitely revisit!

very peaceful - staff were exceptional

We stayed four nights at Maison Delano to begin our honeymoon, and the team made it genuinely memorable. The concierge team went well beyond what we expected before we even arrived, securing restaurant reservations across Paris that we would not have gotten on our own, and taking real care over the details. The room was beautifully prepared for our honeymoon when we walked in. Nourddine at the front desk deserves particular mention. He was warm, professional and thoughtful throughout our stay, and he made a real impression on both of us. Alexandre and Ben were similarly excellent, including overnight when we needed help. The location is excellent, a short walk from Place de la Concorde and the Rue Saint-Honoré. We would stay here again.

Definitely did not feel like a luxury hotel stay. Way overpriced and no staff

concierge was great and everyone took well care of us

Service was generally good. Breakfast was one of the worst buffet breakfast I’ve had at a five star hotel in Paris, and the hotel is getting tired and needs work: dirty carpet, leaking shower, lack of basic amenities. Turn down and restocking a room with water etc was poor. That said good location, no issues checking in. Wouldn’t stay again.

Everything was amazing, the staff were great, we had the best time.

This was our first stay at Maison Delano and we found the hotel very welcoming, a kind of boutique, not so crowded and very comfortable. Hotel staff was extremely helpful by all means. The only thing we can complain is one of the elevators remain unfixed during our 3 nights stay causing long waits in front of the elevator.

Good property/rooms, staff are fine but could provide a better guest experience.

It was nice. The only thing - the service at the reception was not fast and Delano cafe service took much time. And for me not comfortable that the buthroom is in the room, I need more privacy

RAS

The first two rooms we were given didn’t have working air conditioning. Staff found us a new room on our second night with working air conditioning, and handled the matter well.

A lovely boutique hotel in a great location - breakfast in the courtyard was a treat.

Great room. Great staff. Great location

Well located and comfortable. Staff was excellent, even bringing breakfast to my room as I need to leave before the breakfast opened.