Beautiful hotel with great amenities. Dined at the restaurant which was excellent.

was beyond expectations!

Low end hotel with high end price

In the midst of riot chaos, the staff made us feel so safe, personally escorting us to our cars, speaking to drivers, helping with both planning and safety, 10/10 service

Very poor service in comparison of the price Reception and staff really not 5 stars. They do not present well. Room service took a lot of time and they made a mistake in the order. I ordered a chicken caesar salad and i received a chicken club sandwich. The room is ok but not great, more like a 4 stars then 5 stars.

At approximately $1,250 per night, we expected a comfortable, well-maintained room and professional service. Instead, our first night was disrupted at 10:40 p.m. by an active ceiling leak, with water streaming through an electrical exhaust fan, a ceiling light and down bathroom mirrors and walls. Bubbling ceiling plaster visible at the time we first entered the room had already indicated evidence of a previous leak. Staff initially attempted to wipe up the water before recognizing the active leak. We were eventually moved to another room, allowing us to return to sleep after several hours of disruption. The following day, the assistant manager said she was seeking compensation from the general manager but provided no timely resolution. The suggestion of a complimentary drink was inadequate given the room rate and the disruption we experienced. They offered to provide dinner for the two of us, which would have been enough. BUT we were given a significantly abbreviated dinner menu that differed from the more enticing menu displayed at the hotel entrance. This experience along with the explanation that a guest left their tub running in the room above us that caused the leak only increased our dissatisfaction. The branded gifts left in our room before departure were a considerate gesture, but they did not compensate for the failures, disruptions, poor communication, and lack of timely follow-up. We would not recommend this hotel. The issue was not simply that a leak occurred; it was how the hotel handled it. At this price point, we expected prompt action, transparent communication, and a proportionate response. Those expectations were not met.

As an ok ve

the night of the riots your staff did an amazing job of keeping us safe and serving us in the restaurant.

The Maison hotel was five star, excellent location, beautiful rooms, and the staff and concierges were fabulous. It made for a wonderful Paris experience.

Overall the room was nice, the hotel so centrally located, but overall service/offerings are limited. Breakfast spread is nothing to write home about, had bad tasting cocktails at the bar, and nothing stood out about our stay.

We were supposed to have the option if possible of noon check in, 3pm latest if noon not available. We were not let into our room until 5:30pm. While waiting, the front desk told us they would giveus each a complimentary drink in the hotel restaurant. The restaurant wouldn’t let us have the drink outside in the beautiful courtyard despite open tables - they put us in the closed breakfast section where we received sub par code that they tried to charge us for. Once let into our room, we had to inquire about where our luggage was after about 45 minutes. We were told we would be emailed the bill summary at check our (we prepaid the stay of our room but there was additional taxes, fees) and it has been almost a week no bill.

The hotel is beautiful and the room was very spacious, beautifully decorated and very clean. The disappointing part was the Concierge. Having stayed at many 5 star hotels around the. World, I was expecting similar attentive, responsive concierge service and that’s not what we experienced at all. Specifically, we sent numerous emails to the concierge that went unanswered for days. Moreover, when we called the hotel from the US to speak to the concierge just to get a response, we were told that we must send an rmail; which seemed ludicrous since we already did that multiple times with no response. I had asked for a lunch reservation at Lou Lou restaurant 6 weeks in advance. The concierge told me that the restaurant only takes reservations 2 weeks in advance and that it should be no problem at all as they would put a reminder on their calendar to call on that exact day 2 weeks prior. Suffice it to say - that was never done. When I emailed 12 days prior - the concierge did not respond for days and when they did the day before we arrived, I was told they couldn’t get it. Of course that was the case as they never called the day they committed to. Had I known , I would have made the call 14 days prior on my own but just assumed the concierge at a hotel such as yours would do what they committed to as it would be on their calendar. Another example, I asked for dinner reservations at Costes and was told that could only be done the day of but again no problem. The day of - which was the day we arrived- no reservation was made and I ended up calling Costes to get the reservation. I asked for tickets to the LV Foundation and was told no problem- it was too early and the day would book it when it came available. I never heard back after that despite multiple emails. I ended up again- booking it myself and never hearing back on that request. I asked for car service and vip service at the airport. The concierge arranged it - but It took at least 5 emails that went unanswered- for me to get confirmation that it was done or I was planning to book my own and would have had double bookings. It was incredibly frustrating emailing and getting no replies. Again, it was just the lack of response that was shocking. When we arrived at the hotel- I would have expected an envelope waiting for us outlining all the plans the concierge did make for us - ( Eiffel Tower, louvre, Musée Dorsey etc) but that too was not there. I kept my own summary and went off that. These are just simple things you Exocet from a 5 star concierge. Bottom line - your hotel is beautiful but the high end service I would have expected was just not there and that was very disappointing. When a client emails the concierge at a 5 star hotel- the least they can expect is a prompt reply and at the very least someone communicating back and delivering on their commitments. Unfortunately that was the not the case for us.

very loud unfortunately in the evenings

Hotel and service were good as always. However, the room left a fair bit to be desired (elevator noise and proximity to a housekeeping service room) combined with a room layout (water closet being near the entrance and the washroom/hand basin being a 1 minute walk through the sleeping area in a completely different room) that feels both spacious and cramped simultaneously. In general after staying here 3 years in a row for fashion week; I'll now likely look elsewhere for next year. Which is unfortunate, as the hotel has many positives. Recommend for folks to ask lots of questions of which room they'll be in. We've stayed in multiple room classes (never the cheapest) and have seena high degree of variation in room quality.

I mistakenly booked an extra night and reached out to see if there was any potential flexibility or solution. Unfortunately, the receptionist was unhelpful and dismissive. I was placed in a small room and received very little empathy or customer care throughout the process.

Really friendly staff, will definitely revisit!

very peaceful - staff were exceptional

We stayed four nights at Maison Delano to begin our honeymoon, and the team made it genuinely memorable. The concierge team went well beyond what we expected before we even arrived, securing restaurant reservations across Paris that we would not have gotten on our own, and taking real care over the details. The room was beautifully prepared for our honeymoon when we walked in. Nourddine at the front desk deserves particular mention. He was warm, professional and thoughtful throughout our stay, and he made a real impression on both of us. Alexandre and Ben were similarly excellent, including overnight when we needed help. The location is excellent, a short walk from Place de la Concorde and the Rue Saint-Honoré. We would stay here again.

Definitely did not feel like a luxury hotel stay. Way overpriced and no staff