ibis budget Luzern City 1.5 stars

Customer review rating 4.0/5 4,972 reviews

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Room 1

Number of guests
Children's age

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  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

ibis budget Luzern City
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+ 10 Services

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Buffet breakfast from 6am to midday

  • Participant in the ibis Business Card Program

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 luzern
switzerland

Tel: +41413678000

Fax: (+41)413678010

Check-in from 12h00

Check out up to 12h00

  • From Luzern Train Station :  4 Brünigstrasse

  • By plane

    AEROPORT INTERNATIONAL At 17km / 10.56 miles

  • By train

    HAUPTBAHNHOF LUZERN At 1km / 0.62 miles

GPS :47.043658, 8.311341

Our accommodation(s)

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: 3
  • Wireless internet in your room

Double Room with double bed (59x79 in. [150x200 cm])

  • Max. number of persons: 2
  • Wireless internet in your room

Family room with a double bed (150 x 200 cm) and twin beds (80 x 200cm)

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
Rooms

Our guest reviews for
ibis budget Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,972 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,814 reviews

Great service and location near center of town

Customer review rating 5.0/5

Morten C. Friends - 20/12/2020 Confirmed reviews ALL

Was able to check in much earlier and was greeted with your professional staff.. very happy with my stay..

Budget is okay

Customer review rating 4.0/5

Richard Families - 06/12/2020 Confirmed reviews ALL

Happy that you have the hotel available with rooms at good prices. The double room is probably 2m2 too small as there is hardly any room for luggage. But other than that happy with what you get for the money.

Dear RICHARD H., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

alles in Butter

Customer review rating 5.0/5

Anonymous Business - 14/10/2020 Confirmed reviews ALL

problemlos

Good location, budget hotel.

Customer review rating 3.0/5

A Couples - 12/10/2020 Confirmed reviews ALL

Budget hotel i good location. Clean with basic breakfast

Dear AGNIESZKA H., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Luzern Team

Good location

Customer review rating 3.5/5

Anonymous Couples - 03/10/2020 Confirmed reviews ALL

Good central location. Friendly staff Rooms are very basic and very small, but sufficient for a couple of nights.

Dear THILO W., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis budget Lucerne Team

Well Locared and good stay

Customer review rating 5.0/5

Suneel Families - 02/10/2020 Confirmed reviews ALL

Very good as always

Good stay

Customer review rating 5.0/5

Anonymous Solo - 15/09/2020 Confirmed reviews ALL

Stayed for 1 night, the checkin and checkout experience was very good. The employees were very friendly and helpful. The location is decent but i can imagine that it is hard to get a better location in luzern. Room was clean and bed was comfy

Dear JAN A., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team
Customer review rating 3.5/5

Daniel Couples - 02/09/2020 Confirmed reviews ALL

the room was a little bit small...

Dear DANIEL D., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located, very clean, helpful service.

Customer review rating 4.5/5

Anonymous Friends - 27/08/2020 Confirmed reviews ALL

Very comfortable. We came with two bikes which were accommodated securely in the hotel. Very pleasant and helpful service.

Dear PATRICIA L., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Good stay for a short trip

Customer review rating 3.5/5

Bua Friends - 24/08/2020 Confirmed reviews ALL

Room is quite small but clean. Enough facilities for a cheap budget.

Dear KORRAKOCH C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

basic service price mega

Customer review rating 1.0/5

Michael Couples - 23/08/2020 Confirmed reviews ALL

absolutely not whirthvalue! Personal kind rooms like an hostel! price like a hilton

Dear MICHELE S., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location but poor accommodation

Customer review rating 2.0/5

K J. Families - 22/08/2020 Confirmed reviews ALL

Worst Ibis budget we have stayed in. Air con made a lot of noise but didn’t cool the room, fittings were worn, not enough parking for guests so despite looking for a hotel with parking there was none available for us, very noisy outside.

Poor air conditinong

Customer review rating 3.0/5

Dario N. Business - 16/08/2020 Confirmed reviews ALL

It is hard to breathe in August, let alone sleep well with such poor and cheap air conditioning

Dear DARIO N., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that there is NO AC only climate control. This means that the air pumped into your room via the fan has been filtered and heated or cooled to bring its temperature up or down to an unalterable preset level for the whole building as compared with the ambient temperature outside. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

Well located

Customer review rating 4.0/5

Anselme Families - 15/08/2020 Confirmed reviews ALL

Thid hôtel is ideally located when you want to visit thé City center of Luzern.

Dear ANSELME M., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Lucerne Team

Glad we only stayed one night

Customer review rating 3.0/5

D. Couples - 15/08/2020 Confirmed reviews ALL

The room was way smaller than expected. I understand that it’s a budget but everything was so “budget”, even the toilet paper was bad. Staff at the reception was friendly and helpful whereas the one in the breakfast was a bit rude.

Dear EMERY D., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The size of the rooms and bathrooms is something we can't change. There's so much to explore right at our doorstep that it would almost be a waste of time to stay in the room We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

Be careful it’s not that near to the center..

Customer review rating 3.0/5

N Families - 14/08/2020 Confirmed reviews ALL

Accompany 2 elders, I first that the hotel was nearer to the station than the center, which is a good things with our luggages. But it turned out that it was quite far (3 stations of bus) by walk. With young people ok but to a senior 70y.o not that evident... The room was old, equipmemt fell out that needed a technician pass by to fix. The AC is a big question: how do they still let this system be there?? Like really, totally don’t know how to turn it up or down because the button just don’t change anything. Thus, even at the lowest level of fan, it was super noisy. The fire alarm suddenly ran off at night for 3 seconds then stopped?! Every guest went out to the corridor to check if it was really the fire alarm and there was no staff explain us what had happened the next day. Never thought that I would leave such a bad experience with ibis.....

Dear PHAM H., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel is 10 minutes walking from the city center. Please note that there is NO air con only climate control. This means that the air pumped into your room via the fan has been filtered and heated or cooled to bring its temperature up or down to an unalterable preset level for the whole building as compared with the ambient temperature outside. The alarm started because someone smoked in the room, we are sorry for the inconveniences, but this is something we cannot control. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

Great location but not very budget!

Customer review rating 4.0/5

Andrew J. Couples - 13/08/2020 Confirmed reviews ALL

We had a small emergency so took refuge in IBIS budget. Warm welcome and super clean rooms with excellent anti COVID measures. However the price for a budget IBIS was high (twice the rate across the border in Germany). I was also disappointed to get no Accord points using the Budget chain - so I could have gone AirBnB or elsewhere. Loyalty benefits needed across the grades of hotels please!

Dear ANDREW J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our prices are low for the city of Lucerne and especially for our unbeatable location. Prices in Switzerland are unfortunately generally considered quite high. Unfortunately the Ibis budget does not offer the Accor points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Lucerne Team

Good and cheap stay

Customer review rating 4.5/5

Alicja Friends - 12/08/2020 Confirmed reviews ALL

Everything was ok, the staff was extremely helpful and polite. Great location. The only flaw was the lack of sockets.

Dear ALICJA J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne team

Parking

Customer review rating 2.0/5

Sahil K. Families - 10/08/2020 Confirmed reviews ALL

When I made the booking, I checked facilties and parking was said to be included, however upon reaching there I was told parking was not available as it was apparently full. Hence, I had to park my car a good distance away from the hotel and carry my luggage all the way.

Dear SAHIL K., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front office team- Ibis Budget Luzern

Good Stay.

Customer review rating 4.0/5

Anonymous Families - 08/08/2020 Confirmed reviews ALL

Overall good experiance. Bus stop is just next to the hotel,

Dear VIKAS KUMAR P., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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