ibis budget Luzern City

ibis budget Luzern City 1.5 stars

Customer review rating (ALL Rating) 4.0/5 1,377 reviews

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Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Buffet breakfast from 6am to midday

  • Participant in the ibis Business Card Program

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 LUZERN
Switzerland

GPS:47.043658, 8.311341

Telephone +41 41 367 80 00

Fax +41 41 367 80 10

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,377 reviews

TripAdvisor Rating  3.5/5  1,856 reviews

Noisy, bad breakfast, not worth the price

Customer review rating 2.0/5

Mike Business - Confirmed reviews ALL

The room was tiny, but clean. The walls were thin and the neighbors loud, the breakfast was kind of joke. Two kind of breads, one kind of cheese, no vegetables, no fruits. All in all: Much too expensive!

Dear Mario G., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good location

Customer review rating 3.5/5

C. Families - Confirmed reviews ALL

very basic hotel with a good location, you pay what you get. 3 stops from Luzern HBF by bus no.4. Reception staffs are polite and happy to help.

Dear MENGCHIEH C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rude staff, basic amenities, and not so easily accessible location

Customer review rating 2.0/5

Anup S. Families - Confirmed reviews ALL

We travelled as a group of 12 comprising 4 children. We went to check in all the way from Grindelwald at around 2:30 pm. The reception staff did not even acknowledge that we have arrived. We had to wait at the desk for a good five minutes while they were busy talking to themselves. We had requested for early check in for at least one room so that we could drop our luggage. The request was denied as the hotel check in time was 3 pm. Very lax and unaccommodating attitude of the guest service officers at the hotel. The breakfast is very basic. Also, they do not provide points for stay if you are an Accor member.

Dear ANUP S., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Location

Customer review rating 1.5/5

Sfp Families - Confirmed reviews ALL

Decent room wirh good location. However, disappointed that asian seems not very welcoming by the hotel staff.

Dear FONG PIEW S., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Vikas J. Families - Confirmed reviews ALL

Very good

Dear VIKAS J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,140 reviews 7.8/10 Location
  • 1,590 reviews 4.2/10 Room
  • 947 reviews 7.9/10 Service
  • 47 reviews 6.1/10 WiFi
  • 929 reviews 2.5/10 Comfort
  • 632 reviews 7.7/10 Breakfast
  • 519 reviews 6.5/10 Cleanliness
  • 155 reviews 5.5/10 Vibe

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