ibis budget Luzern City 1.5 stars

Customer review rating (ALL Rating) 3.9/5 710 reviews

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ibis budget Luzern City - Image 1
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KELLERSTRASSE 6, 6005 LUZERN, Switzerland

Description

Hotel extras

  • The reception is open 24/7.

  • The property has a centralized air conditioning system.

  • Transit tickets for the city of Lucerne are free of charge for hotel guests.

  • Paid parking available and spaces for electric cars (no advance booking).

  • Close to attractions: - Pilatus - Rigi - Interlaken - Zurich - Bern

Our accommodation(s)

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Room 1

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 LUZERN
Switzerland

GPS:47.043658, 8.311341

Telephone
Fax +41 41 367 80 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  710 reviews

Customer review rating 4.0/5

Steven M. Couples - Confirmed reviews ALL

Dear Guest, thank you very much for your 80/100 rating and for sharing your feedback about your stay at Ibis Budget Luzern City 😊 We are pleased to read that you found our location a great advantage, especially with the bus stop directly in front of the hotel. This makes it very easy for our guests to reach the main train station, the city center, the Old Town, and the Lake Lucerne quickly and conveniently 🚌📍 At the same time, we regret that the room temperature did not meet your expectations, and we understand how important a cool and comfortable environment is for a good night’s rest. Your comment has been noted and shared with our technical team to ensure improvements where possible. We also appreciate your feedback regarding breakfast not being included. As part of the Ibis Budget concept, breakfast is offered as an optional service so guests can choose according to their needs and preferences. However, we fully understand that having it included can add extra value, and your feedback helps us better understand guest expectations. At Ibis Budget Luzern City, we aim to provide a practical, clean, and well‑connected stay in Lucerne, offering good value in a city with generally higher accommodation costs. Our multicultural and multilingual team is always committed to delivering a friendly and helpful service, ensuring a smooth and pleasant experience for all our guests 🤝🌍 Thank you once again for your kind and constructive feedback. We would be delighted to welcome you back for another comfortable and convenient stay in Lucerne 🌟 Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City

Customer review rating 0.5/5

Siti N. A. B. S. Families - Confirmed reviews ALL

Dear Siti N. A. B. S., Thank you for taking the time to share your feedback about your stay at Ibis Budget Luzern City. We are truly sorry to hear that you experienced ants in the room and that the cleanliness did not meet your expectations. Our housekeeping team works in the morning, and we have immediately passed this on to them so they can take proper care of the issue and prevent it from happening again. We strongly reject any accusation of racism. We treat every guest with equal respect and care, regardless of background. We regret that your stay was not comfortable and have taken your comments seriously. If you have any further feedback or details, please feel free to send us an email directly — we will personally look into it. Thank you again. Warm regards, Efrosini Ibis Budget Luzern City

Customer review rating 4.0/5

Yuet S. C. Friends - Confirmed reviews ALL

Dear Yuet S. C., Thank you so much for your kind review and for staying with us at Ibis Budget Luzern City for two days! We are truly delighted to hear that you had a good stay and that everything met your expectations. We are especially happy that you found the family room for four people comfortable, enjoyed the breakfast with all the basic options you wanted, and appreciated the convenient location. It’s great that with the Swiss Travel Pass you could take bus number 4 directly to the hotel entrance for free — that’s exactly why we love our location! At Ibis Budget Luzern City, we proudly offer genuinely budget-friendly accommodation in Switzerland with practical and clean rooms. Our housekeeping team takes extra care to ensure every room is spotlessly clean and fresh every day. The hotel is perfectly located — just a short 10-15 minute ride from the train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters from the entrance). You also receive free city transit tickets during your stay, making it easy to explore the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for choosing us and for your positive feedback. We would be truly happy to welcome you and your family back to Ibis Budget Luzern City in the future for another comfortable and convenient stay in Lucerne. Warm regards, Efrosini Ibis Budget Luzern City

Customer review rating 4.0/5

Jean M. Couples - Confirmed reviews ALL

Dear Jean M., Thank you so much for your feedback about your stay at Ibis Budget Luzern City! We are glad to hear that you found the hotel basic but comfortable, appreciated the good breakfast included, the convenient bus to the city centre, and that the supermarket and eateries were close by. We are also happy you enjoyed the quiet room. At Ibis Budget Luzern City, we proudly offer genuinely budget-friendly accommodation in Switzerland with practical rooms designed for comfort and efficiency. Our housekeeping team takes extra care to ensure every room is spotlessly clean and fresh. The location is one of our biggest strengths — with bus number 4 stopping right at Brünigstrasse (only 50 meters from the hotel) and free city transit tickets included during your stay. This makes it very easy to explore the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for your honest feedback. We would be truly happy to welcome you back to Ibis Budget Luzern City in the future for another comfortable and convenient stay in Lucerne. Warm regards, Efrosini Ibis Budget Luzern City

Customer review rating 4.0/5

Marten D. Families - Confirmed reviews ALL

Dear Marten D., Thank you so much for your feedback after your family stay at Ibis Budget Luzern City! We are glad to hear that the beds were comfortable and that the 15-minute walk to Lucerne proper, along with nearby restaurants, worked well for you. At Ibis Budget Luzern City, we proudly offer genuinely budget-friendly accommodation in Switzerland with smart, compact family rooms designed to accommodate families efficiently. We understand that the room felt a bit tight for four people — this practical layout allows us to keep prices affordable while still providing everything essential for a comfortable stay. Our housekeeping team takes extra care to ensure every room is spotlessly clean and fresh. The convenient location near the central train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters from the hotel) and free city transit tickets included, makes it very easy to explore the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for choosing us with your family. We would be truly happy to welcome you back to Ibis Budget Luzern City in the future for another comfortable stay in Lucerne. Warm regards, Efrosini Ibis Budget Luzern City

Other web-users rate our hotel

  • 1,841 reviews 8.9/10 Location
  • 2,325 reviews 4.3/10 Room
  • 1,668 reviews 8/10 Service
  • 33 reviews 5.2/10 WiFi
  • 1,472 reviews 2.5/10 Comfort
  • 726 reviews 7.5/10 Breakfast
  • 697 reviews 7.7/10 Cleanliness
  • 232 reviews 4.9/10 Amenities

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