ibis budget Luzern City 1.5 stars

Customer review rating 4.0/5 5,131 reviews

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Room 1

Number of guests
Children's age

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How it works?
ibis budget Luzern City
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+ 6 Services

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Buffet breakfast from 6am to midday

  • Participant in the ibis Business Card Program

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 luzern
switzerland

Tel: +41413678000

Fax: (+41)413678010

Check-in from 12h00

Check out up to 12h00

  • From Luzern Train Station :  4 Brünigstrasse

  • By plane

    AEROPORT INTERNATIONAL At 17km / 10.56 miles

  • By train

    HAUPTBAHNHOF LUZERN At 1km / 0.62 miles

GPS :47.043658, 8.311341

Our accommodation(s)

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: 3
  • Wireless internet in your room

Double Room with double bed (59x79 in. [150x200 cm])

  • Max. number of persons: 2
  • Wireless internet in your room

Family room with a double bed (150 x 200 cm) and twin beds (80 x 200cm)

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Business Desk
  • Bathroom products

Our guest reviews for
ibis budget Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,131 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,817 reviews

No hot water

Customer review rating 2.0/5

Anonymous Families - 17/06/2021 Confirmed reviews ALL

Friendly staff and good service aside from the lack of hot water

Dear ALYSSA H., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Basic

Customer review rating 3.5/5

Anonymous Couples - 13/06/2021 Confirmed reviews ALL

Really basic hotel.

Dear SANDER V., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This is a budget hotel which means that the facilities are basic. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

3 star stay

Customer review rating 3.0/5

L A. Families - 06/06/2021 Confirmed reviews ALL

Room was very small. Bathroom door had to way to keep closed, absolutely no latch to it. Felt dirty and smelt like sewage. Also had to pay for parking at the hotel.

Dear AKEY L., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good value for money

Customer review rating 3.5/5

Carlos F. Business - 29/05/2021 Confirmed reviews ALL

Good hotel. Well located, clean and comfortable

Dear CARLOS F. LLORENS, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good location. We enjoyed the stay.

Customer review rating 4.0/5

Anonymous Families - 29/05/2021 Confirmed reviews ALL

Just a few bus stops from the city center and Luzern train station. Everything is near. There’s even an Asian restaurant across the street.

Dear MARVIN C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

easy stop when transiting

Customer review rating 2.5/5

Vs Couples - 24/05/2021 Confirmed reviews ALL

the room was not well isolated, we were disturbed by the tv and the noise of the neighbours.

Well located, but disappointing.

Customer review rating 1.5/5

Wiktor Couples - 24/05/2021 Confirmed reviews ALL

Generally, very bad experience. A queue for the breakfast for about 30 persons and the weakest breakfast I have ever experienced, facilities in the dining area dirty and not cleaned up by the crew during the whole breakfast. The room was clean, internet was fast, and these were in plus, however, in overall the impression about the hotel was very bad. I used to stay in standard Ibis hotel and I was always very satisfied, thus I decided to give the Ibis Budget a try, but it was a wrong decision. I will never come back.

Well located

Customer review rating 5.0/5

Bruno S. Couples - 16/05/2021 Confirmed reviews ALL

The hotel is well located, with a 5 Minutes walk to reach the city center. The room is very comfortable for a single stay and the staff was very helpful.

Dear BRUNO s., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great price

Customer review rating 4.5/5

Felix Couples - 01/05/2021 Confirmed reviews ALL

small room but perfect for the price! central location and the breakfast was tasty.

Dear FELIX K., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Good stay

Customer review rating 3.5/5

Davide&family Families - 11/04/2021 Confirmed reviews ALL

All in all our stay for 1 night was satisfying. Unfortunately in our 4-Person-room there wasn‘t any cabinet to put our clothes in. Good breakfast buffet

Dear Nadja P., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Luzern Team

Great service and location near center of town

Customer review rating 5.0/5

Morten C. Friends - 20/12/2020 Confirmed reviews ALL

Was able to check in much earlier and was greeted with your professional staff.. very happy with my stay..

Dear MORTEN C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Budget is okay

Customer review rating 4.0/5

Richard Families - 06/12/2020 Confirmed reviews ALL

Happy that you have the hotel available with rooms at good prices. The double room is probably 2m2 too small as there is hardly any room for luggage. But other than that happy with what you get for the money.

Dear RICHARD H., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

alles in Butter

Customer review rating 5.0/5

Anonymous Business - 14/10/2020 Confirmed reviews ALL

problemlos

Good location, budget hotel.

Customer review rating 3.0/5

A Couples - 12/10/2020 Confirmed reviews ALL

Budget hotel i good location. Clean with basic breakfast

Dear AGNIESZKA H., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Luzern Team

Excellent Staff and just a couple of tram stops from the city...Loved It!

TripAdvisor rating 5.0/5

ADRENALINEGIRL2015 Family - 01/08/2020 TripAdvisor review

I am giving our stay a 5 star, principally becuase of the male receptionist with the glasses who also spoke english!! He was extremely busy when we arrived, even with a queue behind us, he calmly explained all that we need to know, handing us a map and the free travel passes. So thanks again Mr. The hotel is well situated at just a 5 minute tram ride into the city, which my girls loved taking each day! there iare a limited number of parking spaces outside at 14chf per 24 hours and further car park spaces elsewhere at a slightl higher fee. Reeption gives you a ticket which you need to display on your dashboard. Missing a couple of towels in the room, ( we were a family of 3) reception happily obliged with more ( girls on reception were also sweet). The pillows were not at all bad for an Ibis Budget...and I have stayed in several !! Only slight problem were banging doors on a couple of the nights...perhaps a sign asking guests to consider other guests when shutting their doors, a simple gesture such as this could help resolve the problem !

Dear Guest, many thanks for your review, it's a real pleasure to read that you have enjoyed your stay at IBIS budget Luzern City. Reviews like your are extremely motivating and give us the energy and the good will to keep providing our great hotel services. So many many thanks again :) I will forward your comments to Yathu (the guy with glasses at he reception) and the rest of the team who will definitely be delighted to read your review. We sincerely hope to have the chence to welcome you soon ! Kind regards Fabio Zuliani - General ager

Good place to stay.

TripAdvisor rating 4.0/5

ddavies98 Couples - 14/09/2019 TripAdvisor review

We caught a taxi from the station, but from then on we used the free 2 day bus pass the hotel gave us, that is just across the road from the Ibis. We even caught the bus to the station as we were leaving with our luggage, back to the station. Good breakfast and helpful reception.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Ibis Budget, Lucerne

Great place to stay

TripAdvisor rating 5.0/5

nairmt Friends getaway - 08/08/2019 TripAdvisor review

Overall a great place to stay. Love everything about it. Great staff and friendly people. The hotel was clean and comfortable. Easy to get around after a great breakfast. The place is beautiful and fun!

Dear Guest Thank you for choosing and reviewing. I'm happy to hear you enjoyed your stay with us at our unbeatable location! Thank you. Kind regards Hotel ibis budget Lucerne - Team front office

Friendly and Convenient

TripAdvisor rating 4.0/5

mxpetermckee Couples - 31/07/2019 TripAdvisor review

This hotel was very clean and comfortable. Price was the most competitive to be found for something with such a great and convenient location for the center of Luzern. The staff were very friendly and extremely helpful.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel ibis Budget, Lucerne

Kuhbonbon

TripAdvisor rating 3.0/5

kuhbonbon2019 Family - 24/07/2019 TripAdvisor review

Very expensive for the quality you get. The humidity is very high in the hotel and the rooms are not clean. There is mold in the shower which caused us headache and bad sleep. The only good thing in this hotel is their staff members. They are very friendly.

Good Day, Thank you for taking time to write us about your experience at the hotel Ibis Budget Luzern City. It is unfortunate, that we did not meet your expectations. Please, allow me to express my sincerest apologies. Kind Regards, Ibis budget Lucerne City

Stay

TripAdvisor rating 4.0/5

Passport35395893902 Family - 05/06/2019 TripAdvisor review

There was no telephone in the room . Had to go down to request for anything instead of calling which is not correct . The rooms wer very very small , may be bcos of budget hotel . Rest all was ok . They helped in everyway. Guiding and suggestions.

Dear Guest, many thanks for your review, your feedback is extremely important because it allows us to coordinate our efforts and improve our services with the purpose of ameliorating our guest's experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, IBIS budget Luzern, Front Office Team

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