Pros: location nearby the city center. Have air condition. Cons: not get the room type that we booked. Higher price than we booked even we booked directly in Accor website.

Good location and clean room. However my reservations for family room type was messed up despite my email confirmations in black and white when I approached the hotel to amend my Accor account reservations. The email assured me that everything was ok. After showing the hotel the email, Hotel just explained it off that staff who handled it has resigned and hence they cannot do anything about it. And that their family rooms were all occupied. Granted they tried to offer me another room type I.e. triple room type at check in, it was not satisfactory. I didn't have a choice since I was already at check in and would not be able to find another hotel easily on the day itself. So please check and confirm and have everything updated in your accor account. Email confirmation does not count.

Great stay, no problems, staff very friendly. Room is small, but I knew that coming in. Only thing I would change is to have more outlets available. There is only one in the corner by the tv, and it would be helpful to have one near the bed/sink area.

Everything was great and the receptionist was wonderful!

Bad experience. Arrived at 12pm, front desk not allow us to leave our luggage at concierge before check in. Ask us to walk all the way back to Lucern Station for luggage storage. “Budget” until no place to store luggage