ibis budget Luzern City 1.5 stars

Customer review rating (ALL Rating) 3.9/5 974 reviews

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Description

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Breakfast from 6:30 - 10:30 a.m. (weekdays), Breakfast from 6:30 - 11:00 a.m. (weekends)

  • Participant in the ibis Business Card Program

Our accommodation(s)

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 LUZERN
Switzerland

GPS:47.043658, 8.311341

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  974 reviews

TripAdvisor Rating  3.5/5  1,887 reviews

Staff behaviour

Customer review rating 0.5/5

Sanoj A. Couples - Confirmed reviews ALL

Rude behaviour of some of the staffs at kitchen & front office. We have asked for charging of our mobile phone after check-out, male staff at front desk denied it.

Dear Sanoj A., we sincerely apologize for the unpleasant experience you had with our staff. Providing charging services after check-out is against our hotel policy. We will address the behavior of our staff to ensure it does not happen again. Thank you for your feedback. Goodbye from ibis budget Luzern City.

Not worth the price

Customer review rating 2.5/5

Divyaa K. Families - Confirmed reviews ALL

Beds were not comfortable, rooms were not cleaned properly, lack of storage facilities etc. The price they charge is so high as compared to the facilities provided by them.

Dear Divyaa K., thank you for sharing your feedback. We apologize for the inconvenience you experienced with the comfort of the beds and cleanliness of the rooms. Your comments are valuable to us, and we will address these issues internally. We hope to have another opportunity to host you. Warm regards, ibis budget Luzern City.

Very basic - not integrated with Accor benefits

Customer review rating 1.5/5

Abhi Couples - Confirmed reviews ALL

The rooms are very small, and Accor benefits are nonexistent, with guest service/interaction reflecting this. I understand it's Ibis Budget, but the prices are quite high. Although breakfast is expensive, it's very basic, and it's non-refundable if you check out early. It's better to pay a bit more and avoid this.

Dear Abhi, thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. At ibis budget Luzern City, we strive to provide a budget-friendly accommodation option. We regret if the room size and Accor benefits did not meet your expectations. Regarding breakfast, we offer a competitively priced selection to cater to different preferences. Your comments are valuable, and we will use them to improve our services. We hope to have another opportunity to welcome you. Best regards, ibis budget Luzern City

Well located. Perfect Parking. Internet Access.

Customer review rating 4.0/5

Wwaallddii Couples - Confirmed reviews ALL

Friendly & perfect Service, especially the Team around Mr. Popescu. But, this Budget is not so suitable for elderly people.

Dear wwaallddii, thank you for highlighting our convenient location, excellent parking facilities, and internet access. We appreciate your kind words about our friendly service, particularly Mr. Popescu's team. We regret any inconvenience experienced by elderly guests and will strive to address this. Best regards, ibis budget Luzern City.

Average

Customer review rating 1.5/5

Meloplayer Business - Confirmed reviews ALL

The room was ok but I’d rather pay a bit more and stay in a proper Ibis. Furthermore, it was cheaper to book for the same night via booking.com than the All Accor website, in advance and as a silver member! How can that be!?! Not impressed with that at all.

Dear Meloplayer, thank you for sharing your feedback. We appreciate your comments regarding your recent stay. We apologize for any inconvenience you may have experienced. Please note that our prices are regularly updated to provide the best value for all guests. We hope to welcome you back to show you the high standard of service we are known for. Best regards, ibis budget Luzern City

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Other web-users rate our hotel

  • 1,824 reviews 8.7/10 Location
  • 2,332 reviews 4.4/10 Room
  • 1,395 reviews 8.2/10 Service
  • 67 reviews 7.7/10 WiFi
  • 1,445 reviews 2.6/10 Comfort
  • 798 reviews 7.7/10 Breakfast
  • 717 reviews 7.1/10 Cleanliness
  • 218 reviews 5/10 Amenities

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