ibis budget Luzern City 1 star

Customer review rating 4.0/5 4,600 reviews
ibis budget Luzern City
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+ 9 Services
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Room 1

Number of guests
Children's age

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ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Buffet breakfast from 6am to midday

  • Participant in the ibis Business Card Program

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005
luzern
switzerland

Tel: +41413678000

Fax: (+41)413678010

Contact email

Check-in from 12h00

Check out up to 12h00

  • From Luzern Train Station :  4 Brünigstrasse

  • By plane

    AEROPORT INTERNATIONAL At 17km / 10.56 miles

  • By train

    HAUPTBAHNHOF LUZERN At 1km / 0.62 miles

GPS :47.043658, 8.311341

Our accommodations

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: 3
  • Wireless internet in your room

Double Room with double bed (59x79 in. [150x200 cm])

  • Max. number of persons: 2
  • Wireless internet in your room

Family room with a double bed (150 x 200 cm) and twin beds (80 x 200cm)

  • Max. number of persons: 4
  • Area: From 20

Our guest reviews for
ibis budget Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,600 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,796 reviews

well located

Customer review rating 4.0/5

G. Solo - 16/03/2020 Confirmed reviews ALL

I used to love IBIS, I ALWAYS ask for a quiet room, at the end of the floor and to the back side, not to a bussy street. I told that to Max at the reception and he did not respect my wish. He said no problem because of the Coronavirus the hotel has enough vacant rooms, BUT he gave me a room to the bussy street at the front and in the middle with a VERY noisy neighbour. I am terrible dissatisfied and IBIS is far away of me desire for next time. I did not sleep any night

Dear Viviane G., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, but price very high

Customer review rating 4.0/5

Edgar Couples - 09/03/2020 Confirmed reviews ALL

As all the Ibis Budgets, there is no surprise about hotel and services. Unfortunately, prices are too high for it.

Dear EDGAR OSCAR K., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Luzern - Front office team

Well located, very near to the bus station

Customer review rating 4.0/5

Nipi Friends - 07/03/2020 Confirmed reviews ALL

It was okay for the price, but i hope you can provide a hand soap at the sink. We try to adjust the temperature of the room to be cool, but it seems that it is not functioning and it was quite hot at night.

Dear SITI NUR HANIS B., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay with family room

Customer review rating 4.0/5

Syed S. M. Families - 04/03/2020 Confirmed reviews ALL

Nice family room we stayed with the clean toilet. Good location and breakfast. Accessible by walking from train station. Good stay. One problem was the room heater is not working so well.

Dear SYED M., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location and customer service

Customer review rating 4.0/5

Michael L. Couples - 02/03/2020 Confirmed reviews ALL

Excellent location as the bus stop is just right around the corner. Accessibility is a big plus! The receptionist gave us an overview of places to go to and a tourist pass for free transports around Lucerne and 20% in tickets. Glad to have stayed here!

Dear JOHN MICHAEL L., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team
Customer review rating 4.0/5

Olufunke Friends - 29/02/2020 Confirmed reviews ALL

It was amazing. You were very helpful with every thing that we needed. The lady who checked us in on the 20th of February was sooooo sweet.

Dear OLUFUNKE M., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Good stay, and perfect location

Customer review rating 4.0/5

Zahir I. Business - 26/02/2020 Confirmed reviews ALL

There needs to be installed water on toilets since you will have also muslim guests and the door of the toilet should be more isolated.

Dear ZAHIR I., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Nice stay

Customer review rating 4.0/5

Y. Families - 25/02/2020 Confirmed reviews ALL

Really nice stay in Luzern. They provide us pass for bus ride also.

Dear Y. YULYWANTO, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Could be better

Customer review rating 4.0/5

Gabriel Couples - 23/02/2020 Confirmed reviews ALL

Towels were replaced with a dirty set which was upsetting. Bathroom is small which was expected based on the photos but gets flooded too easily while bathing. Not an enjoyable experience to have flooded waters out of the bathroom!

Dear GUO XIONG T., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good facilities

Customer review rating 4.0/5

Pradeep N. Families - 18/02/2020 Confirmed reviews ALL

Well maintained and located in a easily accessible location. Overall experience was good. The staff were also very cooperative. Thank you.

Dear PRADEEP GOPALKRISHNAN N., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tiny homes - not a fairy tail...

Customer review rating 4.0/5

M. Business - 13/02/2020 Confirmed reviews ALL

In comparison to all 5 stays, this is by far the tiniest room at an Ibis what I had so far! Incredible that you guys fit 3 full size beds in it!

Dear MAGNUS M., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The size of the rooms is something we cannot change, but thee is so much to see and visit in the beautiful city of Lucerne. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Busget Lucerne Team

Good stay

Customer review rating 4.0/5

Joseph C. Families - 11/02/2020 Confirmed reviews ALL

everything is fine. don't like the bath unit. no hot drinking water or kettle in the room is not convenient.

Dear JOSEPH C. YONGQIANG, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Due to security reasons we cannot put kettles in the rooms, but you can come any time at the reception and take hot water from our coffee machines. If you need any kind of help our reception is opened 24 hours, so you can seek help from our front office team, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team
Customer review rating 4.0/5

Dean Families - 11/02/2020 Confirmed reviews ALL

This is the first time to pay for luggage storage, I am not feeling good for this case.

Dear TIK YAN L., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations. We would like to inform you that our luggage service is free of charge after check-out. If a guest arrives before check-in time which is at 12 noon we always give 2 opportunity: Early check-in for CHF 10.-, or luggage storage for CHF 3.- per piece. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, IBIS budget Front Office Team

Good stay, excellent breakfast

Customer review rating 4.0/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Breakfast is well-prepared. The croissant is still warm, very good.

Dear JUTAMART T., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Swiss days in Ibis budget lucerne

Customer review rating 4.0/5

Deepa S. Families - 05/02/2020 Confirmed reviews ALL

Hotel is located near to station and the shuttling to different places was very easy. Bus stop is close by.. have nice eateries near by. Room was very clean and the staff were excellent.. helped us a lot. In this overall Europe trip this is one of the best

Dear DEEPA s., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Very good value for money!

Customer review rating 4.0/5

Anon. Solo - 04/02/2020 Confirmed reviews ALL

Comfortable and clean. The breakfast experience needs a lot of improvement... no welcome, very poor variety of food but the coffee was good!

Dear ADAM A., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

" Well located "

Customer review rating 4.0/5

Anonymous Friends - 04/02/2020 Confirmed reviews ALL

The stay was satisfactory but I would recommend for the next time to have better breakfast.

Dear TANYA T., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

"Cold", "Breakfast without vegetables", "Good bed mattress"

Customer review rating 4.0/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

The bed mattress is hard enough. The room is really cold, I got a cold. I once bashed my head in the top bad. With breakfast there is little choice, no vegetables, food is not of good quality. Otherwise it would be great if the breakfast time already starts at 6 am. There is no socket next to the bed. The staff is nice.

Dear DORA, Thank you for taking the time to tell us about your experience at the Ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front office team - Ibis Budget Luzern

Room is sooooooooooo small

Customer review rating 4.0/5

Carolmin Z. Couples - 11/01/2020 Confirmed reviews ALL

The room was so extremely small it can barely fit two people. No space to turn around and definitely no space for a mini fridge. The no fridge is also annoying. Sound proofing is absolutely the worst. Or cleaning crew super loud. Our sleep was disturb every single morning we were there. The hotel is very money pinching. It charges me every single thing. Word of advice, DO NOT use common area as all, because even sitting down to eat your own food would trigger a cost. How unjustly consider how suffocating the rooms are. The stay definitely lowered the overall experience of the city Lucerne and the country Switzerland. Dog stay has extra fee for every night, which is less dog friendly than other cities and countries around. This policy show be re-evaluated. But considered how everything else is inconsiderate and money pinching I highly doubt changes can be for the better. My recommendation would be to go for something else, especially someone who’s on a tight budget.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations. We'd like to inform you that a room occupied by a pet needs to be cleaned deeply after a guest's departure, this is the reason why an extra charge applies. In this specific case we had to put the room out of service for 2 days in order to refresh the air. Concerning food brought from outside, let me assure you that there are not many hotels which sell food who accept guests bringing their own food from the supermarket. Here at IBIS budget Luzern it is possible and it's free of charge! We only request our guests to buy something from our food corner (a drink, a chocolate, a coffee..). This is a contribution for the cleaning and the waste disposal that our staff has to do. Sincerely, Fabio Zuliani - General Manager

Nice!

Customer review rating 4.0/5

C. Couples - 07/01/2020 Confirmed reviews ALL

Great location and provide visitor card to customers, the price is also very competitive in Switzerland.

Dear CHEUK, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team - Ibis Budget Luzern
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