Customer review rating 4.0/5 5,666 reviews
Reception is open 24 hours a day
Free public transport ticket for the city of Lucerne
Buffet breakfast from 6am to midday
Participant in the ibis Business Card Program
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
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Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])
Double Room with double bed (59x79 in. [150x200 cm])
Family room with a double bed (150 x 200 cm) and twin beds (80 x 200cm)
100% genuine reviews from our guestsFind out more
Neil H. Solo - 16/10/2021 Confirmed reviews ALL
A short walk from Luzern Station. The staff were efficient and friendly!
Well located, good stay. Good distance to the city and transport easy to locate
J.r.williams Business - 15/10/2021 Confirmed reviews ALL
We used IBIS as a base for our students at TASIS, whilst we explored the city of Luzern. It was a great experience for the students - Great staff and great information. We look forward to booking with you in the near future. Many thanks James Williams and Matthew L.
Well located, overall ok, but shower, basin, and toilet setup was horrible
Rony Friends - 06/10/2021 Confirmed reviews ALL
shower, basin, and toilet setup was horrible. Toilet was not well sealed. Basin open in the room is bad, water falls on the floor
Maria Couples - 04/10/2021 Confirmed reviews ALL
Quite old hotel comparing to the others I've been. Rooms too small, when you open 2 suitcases you cannot walk ;) Breakfast area not very welcoming. But ok value for the money. Walking distance to the old city of Luzern.
No Air conditioning, non-hospitable front desk staff
Sikandar Couples - 04/10/2021 Confirmed reviews ALL
First of all the air conditioning did not work. The room was hot inside than the temperature outside. When I bring this issue to the reception, the staff there, Laura, did not accept that is the case. She came upstairs, jumping to the AC vent to ensure there is no air coming out of it. Then she said there is no any other room. She just bring a small fan. We paid for air conditioned room and did not get that. When I asked for that how much is the flexibility in late checkout, she was rude on that as well. She can say "No" with courtesy. But she don't know how to treat guests. Overall, bad experience
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