ibis budget Luzern City 1.5 stars

Every thing was nice

Clean, a good price, and a convenient spot an easy walk to the train station.

#4 bus to center in 4 minutes with pass from hotel. Hair dryer at front desk. Food store mext door. GREAT swiss/german restaurant 2 blocks.

Our experience was quite a good one. My biggest disappointment was that the wifi did not work on my phone and ended up without internet service.

We liked that the room was cleaned and looked new everyday.

Walking distance to old town. Room is great for the price. Breakfeast is available with lots of choices. Great budget value hotel. From now on, IBIS Budget will be high on our shopping list and will be our prefered option.

I was there for the first time, also for the first time in luzern. Ibis is near the messe and near downtown, so it was the a good first expierence for me. The price for sleeping was okay.

Friendly stuff and great location at a fair price

This hotel is perfect if you're travelling to Lucerne, which is an expensive city, but still want to find a very well affordable hotel. Breakfast is excellent and truly worth it, our room was extremely clean and well equipped! Staff is also very very helpful and it's only 5 mins away from the central area. Highly recommended!

Good.

The AC was not working at all. Everytime I tried to turn it on, the electricity for the whole room was cut off. The hotel personnel was not able to help and provided with a very small ventilator. I am extremely dissapointed that they were not able to relocate us within the hotel.

The room and the breakfast was okay - small room as expected, breakfast had a bit of everything. However what I was not expecting was the lack of profissionalism from the reception guy from Sri Lanka. Me and my husband had already stayed 4 nights and when we went for breakfast in the last day - this receptionist denied our entry, saying that we needed a covid pass and ours ids. When we got back with both - he again denied it saying that the law changed last night and we had to make changes accordingly. It's understandable that regulations will change. But the minimum that a hotel professional - as big as Ibis - can do is to explain it in details to the hotel guests. The receptionist was very rude, having an attitude that the new regulation (that was ruled last night) was obvious and did not explain what could be done to get the pass. Extremely disappointed with the poor service and hope that Ibis train their staff better.

The hotel is well located, within a walking distance from the city center. The service and room size is as expected from this class of Ibis hotels (Budget) and the price is OK for Lucerne (however rather expensive in absolute terms). The breakfast was fine with a decent choice of salty and sweet items. The only negative point is the parking - the hotel has a limited parking place and in the surroundings is almost impossible to park, free or paying.

Room was damp, bedding was damp, in the morning all our clothes and paperwork were damp. Told staff after 1st night, 2nd night. still damp.

I am giving our stay a 5 star, principally becuase of the male receptionist with the glasses who also spoke english!! He was extremely busy when we arrived, even with a queue behind us, he calmly explained all that we need to know, handing us a map and the free travel passes. So thanks again Mr. The hotel is well situated at just a 5 minute tram ride into the city, which my girls loved taking each day! there iare a limited number of parking spaces outside at 14chf per 24 hours and further car park spaces elsewhere at a slightl higher fee. Reeption gives you a ticket which you need to display on your dashboard. Missing a couple of towels in the room, ( we were a family of 3) reception happily obliged with more ( girls on reception were also sweet). The pillows were not at all bad for an Ibis Budget...and I have stayed in several !! Only slight problem were banging doors on a couple of the nights...perhaps a sign asking guests to consider other guests when shutting their doors, a simple gesture such as this could help resolve the problem !