ibis budget Luzern City 1 star

Customer review rating 4.0/5 4,516 reviews
ibis budget Luzern City
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+ 9 Services
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Room 1

Number of guests
Children's age

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ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Buffet breakfast from 6am to midday

  • Participant in the ibis Business Card Program

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005
luzern
switzerland

Tel: +41413678000

Fax: (+41)413678010

Contact email

Check-in from 12h00

Check out up to 12h00

  • From Luzern Train Station :   4 Brünigstrasse

  • By plane

    AEROPORT INTERNATIONAL At 17km / 10.56 miles

  • By train

    HAUPTBAHNHOF LUZERN At 1km / 0.62 miles

GPS :47.043658, 8.311341

Our accommodations

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: 3
  • Wireless internet in your room

Double Room with double bed (59x79 in. [150x200 cm])

  • Max. number of persons: 2
  • Wireless internet in your room

Family room with a double bed (150 x 200 cm) and twin beds (80 x 200cm)

  • Max. number of persons: 4
  • Area: From 20

Our guest reviews for
ibis budget Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,516 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,791 reviews

Tiny homes - not a fairy tail...

Customer review rating 4.0/5

M. Business - 13/02/2020 Confirmed reviews ALL

In comparison to all 5 stays, this is by far the tiniest room at an Ibis what I had so far! Incredible that you guys fit 3 full size beds in it!

Good stay

Customer review rating 4.0/5

Joseph C. Families - 11/02/2020 Confirmed reviews ALL

everything is fine. don't like the bath unit. no hot drinking water or kettle in the room is not convenient.

Dear JOSEPH C. YONGQIANG, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Due to security reasons we cannot put kettles in the rooms, but you can come any time at the reception and take hot water from our coffee machines. If you need any kind of help our reception is opened 24 hours, so you can seek help from our front office team, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team
Customer review rating 4.0/5

Dean Families - 11/02/2020 Confirmed reviews ALL

This is the first time to pay for luggage storage, I am not feeling good for this case.

Dear TIK YAN L., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations. We would like to inform you that our luggage service is free of charge after check-out. If a guest arrives before check-in time which is at 12 noon we always give 2 opportunity: Early check-in for CHF 10.-, or luggage storage for CHF 3.- per piece. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, IBIS budget Front Office Team

Good stay, excellent breakfast

Customer review rating 4.0/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Breakfast is well-prepared. The croissant is still warm, very good.

Dear JUTAMART T., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Swiss days in Ibis budget lucerne

Customer review rating 4.0/5

Deepa S. Families - 05/02/2020 Confirmed reviews ALL

Hotel is located near to station and the shuttling to different places was very easy. Bus stop is close by.. have nice eateries near by. Room was very clean and the staff were excellent.. helped us a lot. In this overall Europe trip this is one of the best

Dear DEEPA s., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Very good value for money!

Customer review rating 4.0/5

Anon. Solo - 04/02/2020 Confirmed reviews ALL

Comfortable and clean. The breakfast experience needs a lot of improvement... no welcome, very poor variety of food but the coffee was good!

Dear ADAM A., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

" Well located "

Customer review rating 4.0/5

Anonymous Friends - 04/02/2020 Confirmed reviews ALL

The stay was satisfactory but I would recommend for the next time to have better breakfast.

Dear TANYA T., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

"Cold", "Breakfast without vegetables", "Good bed mattress"

Customer review rating 4.0/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

The bed mattress is hard enough. The room is really cold, I got a cold. I once bashed my head in the top bad. With breakfast there is little choice, no vegetables, food is not of good quality. Otherwise it would be great if the breakfast time already starts at 6 am. There is no socket next to the bed. The staff is nice.

Dear DORA, Thank you for taking the time to tell us about your experience at the Ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front office team - Ibis Budget Luzern

Room is sooooooooooo small

Customer review rating 4.0/5

Carolmin Z. Couples - 11/01/2020 Confirmed reviews ALL

The room was so extremely small it can barely fit two people. No space to turn around and definitely no space for a mini fridge. The no fridge is also annoying. Sound proofing is absolutely the worst. Or cleaning crew super loud. Our sleep was disturb every single morning we were there. The hotel is very money pinching. It charges me every single thing. Word of advice, DO NOT use common area as all, because even sitting down to eat your own food would trigger a cost. How unjustly consider how suffocating the rooms are. The stay definitely lowered the overall experience of the city Lucerne and the country Switzerland. Dog stay has extra fee for every night, which is less dog friendly than other cities and countries around. This policy show be re-evaluated. But considered how everything else is inconsiderate and money pinching I highly doubt changes can be for the better. My recommendation would be to go for something else, especially someone who’s on a tight budget.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations. We'd like to inform you that a room occupied by a pet needs to be cleaned deeply after a guest's departure, this is the reason why an extra charge applies. In this specific case we had to put the room out of service for 2 days in order to refresh the air. Concerning food brought from outside, let me assure you that there are not many hotels which sell food who accept guests bringing their own food from the supermarket. Here at IBIS budget Luzern it is possible and it's free of charge! We only request our guests to buy something from our food corner (a drink, a chocolate, a coffee..). This is a contribution for the cleaning and the waste disposal that our staff has to do. Sincerely, Fabio Zuliani - General Manager

Nice!

Customer review rating 4.0/5

C. Couples - 07/01/2020 Confirmed reviews ALL

Great location and provide visitor card to customers, the price is also very competitive in Switzerland.

Dear CHEUK, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team - Ibis Budget Luzern

Valuable Feedback

Customer review rating 4.0/5

Vidyashankar M. Families - 07/01/2020 Confirmed reviews ALL

If you would really want a feedback, try considering following 1.simple water kettle in room 2.basic tolietery set 3.god sake please have big towels, only a broom stick can wrap itself fully with you towel length 4. Considering keeping more options for vegetarians apart from croissant please, we are paying 12 CHF same as meat eaters 5. Vacation time I'M. paying more price for a night, why u don't consider giving complimentary breakfast? Anyways I'M. paying 150% of you average budget price. Good things: you have very good bed (hard) and hard pillows, I had good sleep. Finally this is secon time for Lucerne, and I might come again with my family in April as I'M. expecting some guests. If you can give better service considering my inputs I would reconsider staying in your hotel.

Dear VIDYASHANKAR M., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. There are no water kettles in the rooms due to security reasons. We are a budget hotel so a toiletry set does not make part of our concept. There are bigger towels available per request. Our breakfast will change from 12.01.2020 offering alternatives for vegetarians. You need to take in consideration that the prices are higher in Switzerland than in other countries, but anyways this is the best price for a hotel in Lucerne. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

Great location and easy to acceess

Customer review rating 4.0/5

Duangkarn Families - 05/01/2020 Confirmed reviews ALL

Easy to access . Good staff we have an experience stay over night at ibis

Dear DUANGKARN, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office team- Ibis Budget Luzern

Nice spot

Customer review rating 4.0/5

Stephanie Families - 03/01/2020 Confirmed reviews ALL

Convenient location. Nice breakfast and staff helpful

Dear STEPHANIE JOY D., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Adequate

Customer review rating 4.0/5

Jay Families - 03/01/2020 Confirmed reviews ALL

We book a 3 person room. It is very comfortable. We just hope that the shower has a better door for privacy.

Dear MUHAMMAD U ZAIR M., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Mr

Customer review rating 4.0/5

Henry S. Families - 02/01/2020 Confirmed reviews ALL

Great stay, we got free upgrade because of some circumstances. The staff was nice too

Dear HENRY S. PRASTYO, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Value for money for a clean hotel room

Customer review rating 4.0/5

Jian S. Couples - 01/01/2020 Confirmed reviews ALL

Everything a ibis should be! Clean and value for money! Appreciate the free transportation

Dear JIAN s., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Good

Customer review rating 4.0/5

Kieron O. Business - 30/12/2019 Confirmed reviews ALL

Good

Dear KIERON O., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team- Ibis Budget luzern

Perfecto

Customer review rating 4.0/5

Anonymous Families - 27/12/2019 Confirmed reviews ALL

Staff friendly......

Dear PEARLY J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team- Ibis Budget Luzern

Mr

Customer review rating 4.0/5

Anonymous Families - 26/12/2019 Confirmed reviews ALL

Our stay in Ibis Lucern was a pleasant one. The breakfast is good.

Dear KAM THONG C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

So so

Customer review rating 4.0/5

Ongart Families - 25/12/2019 Confirmed reviews ALL

Good but some staff was not friendly with costomer. You show me about the rule of how to use the table for food but when we use it ., you tell me that can not use it, if i buy from foodwall we can use. But the paper tell "food from outside is available". I was so confused.

Dear ONGART S., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our clients are allowed o bring food from the outside, but they also need to purchase something from our foodwall. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team
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