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ibis budget Luzern City 1.5 stars

Customer review rating 4.0/5 5,666 reviews

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ibis budget Luzern City
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+ 13 Services

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Buffet breakfast from 6am to midday

  • Participant in the ibis Business Card Program

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 luzern
switzerland

Tel: +41413678000

Fax: (+41)413678010

Check-in from 15h00

Check out up to 12h00

  • From Luzern Train Station :  4 Brünigstrasse

  • By plane

    AEROPORT INTERNATIONAL At 17km / 10.56 miles

  • By train

    HAUPTBAHNHOF LUZERN At 1km / 0.62 miles

GPS :47.043658, 8.311341

Hotel services

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Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • No Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 128 rooms
    • 4 rooms for people with reduced mobility
    • 9 family rooms
    • No connecting room
    • 128 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
Access to property
  • Indoor and Outdoor Parking
    • On site

Our accommodation(s)

Our guest reviews for
ibis budget Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,666 reviews

TripAdvisor Rating 3.5/5

1,833 reviews

Great

Customer review rating 4.5/5

Neil H. Solo - 16/10/2021 Confirmed reviews ALL

A short walk from Luzern Station. The staff were efficient and friendly!

Dear NEIL H., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located, good stay. Good distance to the city and transport easy to locate

Customer review rating 4.0/5

J.r.williams Business - 15/10/2021 Confirmed reviews ALL

We used IBIS as a base for our students at TASIS, whilst we explored the city of Luzern. It was a great experience for the students - Great staff and great information. We look forward to booking with you in the near future. Many thanks James Williams and Matthew L.

Dear MATTHEW L., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located, overall ok, but shower, basin, and toilet setup was horrible

Customer review rating 3.0/5

Rony Friends - 06/10/2021 Confirmed reviews ALL

shower, basin, and toilet setup was horrible. Toilet was not well sealed. Basin open in the room is bad, water falls on the floor

Customer review rating 3.0/5

Maria Couples - 04/10/2021 Confirmed reviews ALL

Quite old hotel comparing to the others I've been. Rooms too small, when you open 2 suitcases you cannot walk ;) Breakfast area not very welcoming. But ok value for the money. Walking distance to the old city of Luzern.

No Air conditioning, non-hospitable front desk staff

Customer review rating 1.5/5

Sikandar Couples - 04/10/2021 Confirmed reviews ALL

First of all the air conditioning did not work. The room was hot inside than the temperature outside. When I bring this issue to the reception, the staff there, Laura, did not accept that is the case. She came upstairs, jumping to the AC vent to ensure there is no air coming out of it. Then she said there is no any other room. She just bring a small fan. We paid for air conditioned room and did not get that. When I asked for that how much is the flexibility in late checkout, she was rude on that as well. She can say "No" with courtesy. But she don't know how to treat guests. Overall, bad experience

Good stay

Customer review rating 5.0/5

Anonymous Couples - 01/10/2021 Confirmed reviews ALL

Every thing was nice

Dear STEPHEN C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Clean and well located

Customer review rating 5.0/5

Emma Business - 01/10/2021 Confirmed reviews ALL

Clean, a good price, and a convenient spot an easy walk to the train station.

Dear EMMA M., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Close to center of lucern.

Customer review rating 4.5/5

Richard Couples - 30/09/2021 Confirmed reviews ALL

#4 bus to center in 4 minutes with pass from hotel. Hair dryer at front desk. Food store mext door. GREAT swiss/german restaurant 2 blocks.

Dear RICHARD W., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located

Customer review rating 3.5/5

Daniela S. Couples - 30/09/2021 Confirmed reviews ALL

Our experience was quite a good one. My biggest disappointment was that the wifi did not work on my phone and ended up without internet service.

Dear DANIELA S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Clean room

Customer review rating 4.0/5

Anonymous Couples - 24/09/2021 Confirmed reviews ALL

We liked that the room was cleaned and looked new everyday.

Dear HEPZIBAH E., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Great value and excellent location

TripAdvisor rating 5.0/5

jacquescherrier Family - 23/09/2021 TripAdvisor review

Walking distance to old town. Room is great for the price. Breakfeast is available with lots of choices. Great budget value hotel. From now on, IBIS Budget will be high on our shopping list and will be our prefered option.

We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Ibis Budget Luzern City

it was a good stay and the stuff was friendly

Customer review rating 4.0/5

Anonymous Business - 22/09/2021 Confirmed reviews ALL

I was there for the first time, also for the first time in luzern. Ibis is near the messe and near downtown, so it was the a good first expierence for me. The price for sleeping was okay.

Dear ALEEM JENZ E., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Great location, clean and comfortable

Customer review rating 5.0/5

A.g Families - 21/09/2021 Confirmed reviews ALL

Friendly stuff and great location at a fair price

Dear AMIR G., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Perfect stay!!

Customer review rating 5.0/5

Christian S. Couples - 18/09/2021 Confirmed reviews ALL

This hotel is perfect if you're travelling to Lucerne, which is an expensive city, but still want to find a very well affordable hotel. Breakfast is excellent and truly worth it, our room was extremely clean and well equipped! Staff is also very very helpful and it's only 5 mins away from the central area. Highly recommended!

Dear CHRISTIAN S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located.

Customer review rating 5.0/5

Kp Solo - 17/09/2021 Confirmed reviews ALL

Good.

Dear KATIA P., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Extremely dissatisfied

Customer review rating 1.0/5

Guillermo R. Couples - 15/09/2021 Confirmed reviews ALL

The AC was not working at all. Everytime I tried to turn it on, the electricity for the whole room was cut off. The hotel personnel was not able to help and provided with a very small ventilator. I am extremely dissapointed that they were not able to relocate us within the hotel.

Dear GUILLERMO R., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry, but we could not relocate you to another room because the hotel was fully booked. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

Ok room but rude receptionist

Customer review rating 2.0/5

Isadora M. Couples - 14/09/2021 Confirmed reviews ALL

The room and the breakfast was okay - small room as expected, breakfast had a bit of everything. However what I was not expecting was the lack of profissionalism from the reception guy from Sri Lanka. Me and my husband had already stayed 4 nights and when we went for breakfast in the last day - this receptionist denied our entry, saying that we needed a covid pass and ours ids. When we got back with both - he again denied it saying that the law changed last night and we had to make changes accordingly. It's understandable that regulations will change. But the minimum that a hotel professional - as big as Ibis - can do is to explain it in details to the hotel guests. The receptionist was very rude, having an attitude that the new regulation (that was ruled last night) was obvious and did not explain what could be done to get the pass. Extremely disappointed with the poor service and hope that Ibis train their staff better.

Well located, reasonably priced hotel in Lucern

Customer review rating 4.0/5

Andy G. Couples - 14/09/2021 Confirmed reviews ALL

The hotel is well located, within a walking distance from the city center. The service and room size is as expected from this class of Ibis hotels (Budget) and the price is OK for Lucerne (however rather expensive in absolute terms). The breakfast was fine with a decent choice of salty and sweet items. The only negative point is the parking - the hotel has a limited parking place and in the surroundings is almost impossible to park, free or paying.

Dear ANDRE G., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Damp

Customer review rating 0.5/5

Ak Couples - 14/09/2021 Confirmed reviews ALL

Room was damp, bedding was damp, in the morning all our clothes and paperwork were damp. Told staff after 1st night, 2nd night. still damp.

Excellent Staff and just a couple of tram stops from the city...Loved It!

TripAdvisor rating 5.0/5

ADRENALINEGIRL2015 Family - 01/08/2020 TripAdvisor review

I am giving our stay a 5 star, principally becuase of the male receptionist with the glasses who also spoke english!! He was extremely busy when we arrived, even with a queue behind us, he calmly explained all that we need to know, handing us a map and the free travel passes. So thanks again Mr. The hotel is well situated at just a 5 minute tram ride into the city, which my girls loved taking each day! there iare a limited number of parking spaces outside at 14chf per 24 hours and further car park spaces elsewhere at a slightl higher fee. Reeption gives you a ticket which you need to display on your dashboard. Missing a couple of towels in the room, ( we were a family of 3) reception happily obliged with more ( girls on reception were also sweet). The pillows were not at all bad for an Ibis Budget...and I have stayed in several !! Only slight problem were banging doors on a couple of the nights...perhaps a sign asking guests to consider other guests when shutting their doors, a simple gesture such as this could help resolve the problem !

Dear Guest, many thanks for your review, it's a real pleasure to read that you have enjoyed your stay at IBIS budget Luzern City. Reviews like your are extremely motivating and give us the energy and the good will to keep providing our great hotel services. So many many thanks again :) I will forward your comments to Yathu (the guy with glasses at he reception) and the rest of the team who will definitely be delighted to read your review. We sincerely hope to have the chence to welcome you soon ! Kind regards Fabio Zuliani - General ager

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