Dear Melany Thank you for your kind feedback regarding your recent stay and for staying with us. We are pleased to hear that you found your accommodations comfortable and clean, and that your late check-in process went smoothly. We appreciate your comments and hope to welcome you back in the future. Best regards, Sylvia Ragozzino

Dear Nur S. J. Thank you for staying with us and for your feedback. We’re glad that you found the location convenient and that it served as an ideal starting point for your trip. As we are a two-star hotel, we do not provide electric kettles in the rooms in accordance with our standards; however, our guests are welcome to borrow one from the front desk or get hot water in the restaurant. We’re sorry that the room was dusty and apologize for this. This does not meet our standards and should not have happened; we will, of course, forward this directly to our housekeeping management. We would still be delighted if you would give us another chance so we can welcome you back soon. In the meantime, we wish you all the best and hope you enjoy the rest of your summer. Warm regards Sylvia Ragozzino

Dear Joselitocasia B. Thank you for staying with us and for your feedback. First of all, we would like to apologize for the incident and express our regret. We understand that you are disappointed and agree with you that something like this should not have happened. The mistake was made, and it’s true that the stain should have been noticed; however, from our perspective, criticism should always remain fair—and it ceases to be fair when, without further inspection of the mattress, you state that you think the mattress looks even worse on the other side or that there are stains not visible at first glance. The cleanliness of the rooms is important to us, and we have already reviewed this incident directly with the housekeeping management. The room was inspected immediately, and it was determined that the molton cover—which serves as a mattress protector—had this stain, while the rest of the mattress is clean. We apologize once again for the incident and would be delighted if you would give us another chance. In the meantime, we wish you all the best and hope you continue to enjoy the rest of your summer. Warm regards Sylvia Ragozzino

Thank you for staying with us and for your feedback. We’re glad you found our team helpful and felt well taken care of by them. At the same time, we regret that you weren’t entirely satisfied with the rest of your stay. We are a two-star hotel, and our rooms are furnished in accordance with that standard. We provide filtered water in the lobby for our guests to help themselves to at any time. For environmental reasons, the ceiling fans in the rooms are set to run for four hours before turning off; they are not defective. For guests who prefer air conditioning, we recommend our Superior Rooms, which were recently renovated and feature air conditioning and a small refrigerator. We would be delighted if you would give us another chance and allow us to welcome you back, and in the meantime, we wish you all the best and hope you enjoy the rest of your summer. Warm regards Sylvia Ragozzino

Gentile Marco C. Grazie per averci scelto e per il suo feedback positivo. Siamo lieti che si trovi bene da noi, tranne nei giorni particolarmente caldi. Per i giorni più caldi, le consigliamo le nostre camere Superior, che, a differenza delle camere Standard, dispongono di aria condizionata e di un piccolo frigorifero. Saremo lieti di darle nuovamente il benvenuto e, nel frattempo, le auguriamo ogni bene e una splendida estate. Cordiali saluti Sylvia Ragozzino

Dear Jinghui G., Thank you for your kind words regarding our friendly service and clean accommodations. We appreciate your feedback about the pillows and will take it into consideration. We are pleased that you enjoyed our breakfast offerings and had a good start to the day. We look forward to welcoming you back soon and, in the meantime, wish you all the best and a wonderful summer. Warm regards Sylvia Ragozzino

Dear Anh-Dung N., Thank you for your kind words regarding your recent stay. We are pleased to hear that our team provided excellent service and that you found our rooms comfortable and a great value. We look forward to welcoming you back soon and wish you all the best until then, as well as a wonderful summer. Warm regards Sylvia Ragozzino

Dear Frederic M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be satisfactory overall. However, we sincerely apologize for the discomfort you experienced due to the proximity of your family room to the designated smoking area. We understand how this could impact your stay, and we appreciate your suggestion regarding the relocation of the smoking area. Your comments are valuable to us as they help us evaluate our facilities and improve our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Best regards, Sylvia Ragozzino

Dear Emma C., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you enjoyed our location and the cleanliness of the hotel, as well as the friendliness of our staff. We appreciate your suggestion regarding the electric sockets and will take it into consideration for future improvements. We look forward to welcoming you again and wish you all the best and a wonderful spring. Best regardss Sylvia Ragozzino

Dear Giovanni B., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you had a pleasant experience during your four nights with us. We look forward to welcoming you back soon and wish you all the best and a wonderful spring until then. Best regards Sylvia Ragozzino

Dear Alison H., Thank you for your positive feedback regarding your stay at ibis Zurich Adliswil. We are pleased to hear that you found our hotel to offer good value and that our staff made a positive impression. We look forward to welcoming you back soon and wish you all the best and a wonderful spring until then. Best regards, Sylvia Ragozzino

Dear Hayley M., Thank you for your positive feedback. We are delighted to hear that you found our hotel comfortable and our staff kind, and that our breakfast met your expectations. We look forward to welcoming you back soon and wish you all the best and a wonderful spring until then. Best regards, Sylvia Ragozzino

Sehr geehrter Herr M., Vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie gut geschlafen haben und mit dem Service an der Rezeption zufrieden waren. Gerne leiten wir Ihre Lob an das Team weiter und freuen uns Sie bald wieder zu begrüssen. Bis dahin wünschen wir Ihnen alles Gute und eine schöne Frühlingszeit. Herzliche Grüsse Sylvia Ragozzino

Dear Roy D., Thank you for your kind feedback regarding your recent stay at ibis Zurich Adliswil. We are pleased to hear that you found our hotel comfortable and appreciated our friendly staff and restaurant offerings. We look forward to welcoming you back soon and wish you all the best and a wonderful springtime until then. Best regards Sylvia Ragozzino