ibis Styles Luzern City Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 3,149 reviews

ALLSAFE approved hotel

Information message

ibis Styles Luzern City
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+ 13 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the middle of the city of Lucerne

  • Escape Room game in hotel (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 luzern
switzerland

Fax: (+41)41/4184818

Check-in from 15h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS:47.056835, 8.311907

Hotel services

Check-in from - Check out up to

In summary
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR Non contractual photo

Take a moment to relax with a drink and a light snack.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 240

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,149 reviews

TripAdvisor Rating 3.5/5

1,086 reviews

Excellent location and staff. Comfortable room.

Customer review rating 4.5/5

Gustavo Couples - 09/01/2022 Confirmed reviews ALL

The hotel is very good located and the staff are very friendly and gave all the attention we needed. The room was really comfortable and clean. The room I got has even a terrace to enjoy the view outside!

Well located, needs renovation

Customer review rating 3.5/5

Rodrigo Couples - 07/01/2022 Confirmed reviews ALL

All worked well, staff was great. It is very clean. Need renovation.

Well located

Customer review rating 4.5/5

Maitane Families - 30/12/2021 Confirmed reviews ALL

Hotel very well located. Central but in a calm street. Very friendly staff. Unfortunately it does not have a parking, but apart from that it was good.

Good location, decent price

Customer review rating 4.5/5

J D. Couples - 05/12/2021 Confirmed reviews ALL

We loved Luzern! It was absolutely beautiful and the hotel was decently cozy. They gave us a map of the city and allowed us to store our bags when we showed up early. Very hospitable.

Dear J. D., Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us. We really appreciate it, as your opinion is very valuable to us. Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind regards, S. Samil Benli - General Manager

well located

Customer review rating 4.5/5

Hussain M. Couples - 01/12/2021 Confirmed reviews ALL

good service

Dear HUSSAIN M., Thank you very much for your beautiful review. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Comfortable Stay in Lucerne

Customer review rating 5.0/5

Ronie Solo - 30/11/2021 Confirmed reviews ALL

Location is in the old town, few steps from bus stop, restaurants, shopping area. Room is clean, I had a balcony so I get a great view. Breakfast is surprisingly good with a variety of choices. Staffs were all attentive and approachable. I have an excellent snow experience in a cold and beautiful Lucerne.

Dear Ronie, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us and the service of our friendly staff as well as our breakfast. It's also nice to see that you made the snow experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Ideal for Luzern city centre.

Customer review rating 4.5/5

Jon Families - 29/11/2021 Confirmed reviews ALL

Clean, comfortable, convenient.

Dear Jon, Thank you very much for your beautiful review! It is a real pleasure to know that you had a comfortable stay in our hotel with our central location. We hope your next visit will be as pleasant as the previous one. We look forward to it. Sincerely, S. Samil Benli - General Manager

Well located.

Customer review rating 4.0/5

Jc Couples - 25/11/2021 Confirmed reviews ALL

Easy check in. Staff very helpful.

Dear Jc, Thank you for the great review of our hotel! I'm happy to hear you appreciated our central location and the assistance of our staff. I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne, Sincerely, S. Samil Benli - General Manager

great location

Customer review rating 4.0/5

Virginie Couples - 15/11/2021 Confirmed reviews ALL

Overall very good experience but extra cost about the parking was not indicated from the beginning Service was top Great location Cleaning of the bedroom was correct Breakfast is overall ok

Dear Virginie, Thank you for making Ibis Styles your hotel of choice while visiting Lucerne. I am pleased you found our hotel suitable to your needs. I would like to mention, that we don't publish the parking prices as we don't have any parking space. Around the hotel there are street parking which we cannot reserve for our guests. Thank you very much for your understanding, and we hope to welcome you soon again. Sincerely, S. Samil Benli - General Manager

Spacey room

Customer review rating 2.5/5

Andrea Business - 12/11/2021 Confirmed reviews ALL

The stay was ok but could have been better. I didn’t have internet on the first day, the shower is either super hot or cold and even though I asked multiple times for dairy free options for breakfast they forgot it. Anyway, the staff is very supportive and the rooms are clean and big.

Dear Andrea, Thank you very much for your review of our hotel as well as for your kind words to our staff. I am sorry, that you've encountered some issues with the internet connection. There was an unexpected technical error. I am very surprised, that you didn't receive the dairy free items for your breakfast as we've ordered this for you. I will kindly check this again. Once again, we thank you and hope to win back your trust. Sincerely, S. Samil Benli - General Manager

e gueti woche

Customer review rating 5.0/5

Kurt S. Families - 10/11/2021 Confirmed reviews ALL

nice room nice stay staff helpful

Dear Kurt, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We much hope your next visit will be as pleasant as the previous one hopefully very soon. Sincerely, S. Samil Benli - General Manager

good location and great staff

Customer review rating 4.5/5

Parvez S. Couples - 06/11/2021 Confirmed reviews ALL

very helpful staff and perfect location. Enjoyed staying.

Dear Parvez S., We very much appreciate your very positive comments regarding your stay at the ibis Styles Luzern City. It is a real pleasure to see that you had a very good stay and appreciated the assistance of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager
Customer review rating 3.5/5

Anonymous Solo - 03/11/2021 Confirmed reviews ALL

Rather basic feel, presumably due to Covid measures. Wifi not connecting properly: Gmail OK, but Hotmail link not reliable. Assumed problem was with my tablet, but normal link returned once connected to Zurich Flughafen wifi.

Dear Guest, Thank you very much for your positive review of our hotel. I am sorry to see that you had some issues with Wi-Fi connection with Hotmail. Please note that could be a technical issue directly on that provider as the other one was working properly you wrote. If not, you can always ask for help from our staff. Thank you again for your kind review and we're looking forward to your next visit! Sincerely, S. Samil Benli - General Manager

great hotel

Customer review rating 4.5/5

Isabelle Solo - 02/11/2021 Confirmed reviews ALL

I came for the semi-marathon and the hotel was great. Very quiet, clean and a good breakfast. Also the location is perfect. Very happy and will recommend to friends.

Dear Isabelle, Thank you so much for your compliments to our hotel and team. I am very pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Good Location and friendly staff

Customer review rating 4.5/5

Michael Friends - 02/11/2021 Confirmed reviews ALL

Checking in and out was easy, fast and very friendly. We got a room on 6th floor with a balcony and a little bit of a view to the mountains.

Dear Michael, We all thank you for the great review of our hotel as well as for your kind word to our staff & location. Also thank you for your feedback concerning to the scrambled eggs on our breakfast. We will kindly check this and make the necessary improvements. We look forward to your next stay at the nearest future. Sincerely, S. Samil Benli - General Manager

Great customer service and location

TripAdvisor rating 5.0/5

michaelsY3373UU 29/10/2021 TripAdvisor review

The hotel is only a 15 to 20 minute walk from the train station. It’s right in town close to everything you want to see. The staff and service is excellent. They are very helpful and patient. The breakfast was good.

Dear michaelsY3373UU, Thank you very much for staying with us and for sharing your positive experiences. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope we will have the opportunity to welcome you back again when next visiting Lucerne. Best regards, S. Samil Benli - General Manager

Amazing rooms, clean, great staff hospitality

TripAdvisor rating 5.0/5

116amir 23/09/2021 TripAdvisor review

The staff was great specially Sara at the front desk Breakfast was delicious Rooms are very clean Location is exquisite a few minutes exactly eight minutes from the central station The overall stay was very nice

Dear 116amir, Thank you very much for staying with us and for sharing your compliments to our Team Leader Sara. It makes us truly happy to read, that you had a nice stay and enjoyed our breakfast buffet. Hopefully you had also had a wonderful time in our beautiful city. We all look forward to welcome you very soon again. Sincerely, S. Samil Benli

Trip in Luzern

TripAdvisor rating 3.0/5

Francois L 31/07/2021 TripAdvisor review

+ Big room + Personal (use French too) + Situation in the city - little step between bedroom and bathroom - light in the bedroom - no harmonisation in welcome drinks in Accor group - Temprature right (32° C)

Bonjour Francois L, Nous vous remercions de l'avis que vous avez laissé sur Tripadvisor. Je suis ravi de savoir que vous avez apprécié notre emplacement central et l'assistance de notre personnel. En même temps, je voudrais m'excuser car vous n'étiez pas entièrement satisfait de l'équipement de la salle. Nous espérons vous accueillir à nouveau très bientôt et vous offrir un meilleur séjour que celui-ci. Meilleurs Salutations, S. Samil Benli - Directeur

Great and affordable place in Lucerne

TripAdvisor rating 4.0/5

et3rn4lw1nd 20/02/2020 TripAdvisor review

Great place and comfortable! The price is also affordable compare to other big hotels in Lucerne. The only problem is only the shower water temperature is not consistent, sometimes it become very very hot.

Dear et3rn4lw1nd, Thank you very much for your review and your lovely words on Tripadvisor. I am happy to see that you were satisfied with our services provided. We will check the issue with the water temperature immediately and solve this issue. Hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Location!

TripAdvisor rating 4.0/5

mikelN3582ZG Couples - 20/12/2019 TripAdvisor review

Nothing special about the hotel, as mentioned by many others before, it is a bit dated. But it worked just fine for us, friendly and helpful staff and everything worked. The location of the hotel is very good and most attractions are within easy walking distance. We will stay at the Ibis Styles again.

Dear mikelN3582ZG, Thank you for choosing and reviewing our hotel. I'm happy to hear you appreciated our central location also our friendly staff. We look forward to your next visit and wish you all the best for the new year. Best Regards, S. Samil Benli - General Manager

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