ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.2/5 911 reviews

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Description

Hotel extras

  • Green Key certified establishment

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

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Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  911 reviews

Customer review rating 4.5/5

Anne V. Friends - Confirmed reviews ALL

The man at the front desk saved the day for us by locating a lost backpack and passports left in a taxi.

Customer review rating 3.5/5

David N. Solo - Confirmed reviews ALL

I had an enjoyable stay. Loved having a terrace room for the fresh air. The reception staff were always friendly and helpful. The location was great: Close to transport, minutes to 3 supermarkets, plus the Lion Monument, Churches and Lake are within easy walking distance. The Train Station is just 3 bus stops away. Only negatives are the shower was either boiling hot or freezing cold, sadly no warm or ‘just right’. And secondly there wasn’t a mini fridge in the room. But reception kindly held my milk in their staff room.

Dear David N. Thank you for sharing your detailed feedback. We are glad you enjoyed the terrace room, our friendly reception team and our convenient location near transport and local sights. We regret the issue with the shower temperature and the missing mini fridge; a fridge is available at reception 24/7, and our team is always happy to assist. Your comment regarding the points programme is also noted and will be shared with the relevant team. Best regards, Erton Roci - Assistant General Manager

Customer review rating 3.5/5

Priti M. Families - Confirmed reviews ALL

average housekeeping! bathroom didnt have proper drainage

Dear Priti M. Thank you for sharing your feedback with us. We are sorry that the housekeeping, bathroom drainage and cleanliness did not meet your expectations. Your comments are important to us and will be shared with our team for improvement. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.0/5

Lynne L. Families - Confirmed reviews ALL

There are no refrigerators in rooms or basic amenities just a coffee machine

Dear Lynne L. Thank you for your feedback and for highlighting our location and comfort. We are pleased that you rated our cleanliness, team, arrival and departure so highly. Please note that a fridge is available at reception, and our team is always happy to assist with any additional needs during your stay. Best regards, Erton Roci - Assistant General Manager

Customer review rating 3.0/5

Wayne W. Families - Confirmed reviews ALL

Good location. Easy walk to the Old Town area. On a side street so noise low. Small Rooms. Only a desk chair for sitting. Our room was across from an office building where workers could look in. No shears or shade. Just a solid curtain to make the room dark. Bed was in a corner making it hard for 1 person to get out when needed.

Dear Wayne W. Thank you for sharing your detailed feedback. We are glad you appreciated our location, low noise level, cleanliness and team. We regret that the room layout, seating and privacy options did not fully meet your expectations, and we will share your comments internally for review. Best regards, Erton Roci - Assistant General Manager

Other web-users rate our hotel

  • 835 reviews 9.2/10 Location
  • 996 reviews 5.9/10 Room
  • 742 reviews 8.7/10 Service
  • 11 reviews 8.8/10 WiFi
  • 514 reviews 5.2/10 Comfort
  • 401 reviews 8.1/10 Breakfast
  • 398 reviews 5.3/10 Cleanliness
  • 209 reviews 4.3/10 Vibe

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