ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.1/5 927 reviews

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

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Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  927 reviews

TripAdvisor Rating  3.5/5  1,152 reviews

Pleasant stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Convenient location close to bus stops, quite close to city centre. Clean room and building facilities.

Decent enough

TripAdvisor rating 4.0/5

soldham Solo travel - TripAdvisor review

Decent location, round the corner from the lion Monument. 15 minute walk, or two stops on the included bus, from the station. No proper bar, just a fridge you can buy drinks from to take to your room. My room was lovely. Top floor, large, with a balcony.

Dear Soldham, Thank you for your review. We are pleased to hear that you enjoyed our convenient location near the Lion Monument and found your room lovely, especially with the large balcony. We appreciate your feedback regarding the bar and will consider it for future improvements. We look forward to welcoming you back for another pleasant stay. Best regards, Erton Roci - Assistant General Manager

Good location, noisy at night, room didn't smell great

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Good location. Lots of students staying here who return between 11:30pm and 3am making a lot of noise. Room stank of drains and damp from bathroom. Otherwise ok for an Ibis in an expensive city.

Dear Guest, thank you for sharing your feedback. We apologize for the noise disturbance from other guests and the unpleasant smell in your room. We will address these issues to ensure a more comfortable stay for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Good location but damp rooms with mold in the bathroom

Customer review rating 2.0/5

Amee Couples - Confirmed reviews ALL

Location was great, the overall facilities were decent. However, the rooms are rather small and damp. The showers in the washroom would leak water out into the washroom floors during showers. There are also mold on the ceilings/edges of walls in the washroom because of dampness. Okay for short stay for the price in Lucerne, but not comfortable for longer stays.

Dear Amee, thank you for sharing your feedback with us. We are glad you appreciated our great location and decent facilities. We apologize for any inconvenience caused by the room conditions you mentioned. Rest assured, we will address the issues to ensure a more comfortable stay for all our guests. Your comments are valuable to us, and we will take them into consideration for future improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Convenient location, good connections, restaurants nearby

Customer review rating 5.0/5

Ajai Families - Confirmed reviews ALL

Rooms were reasonable Breakfast had good spread Check-in and check-out was quick and hassle free

Dear Ajai, Thank you for your outstanding review . We are thrilled to hear that you enjoyed our convenient location, good breakfast spread, and efficient check-in and check-out processes. Your high ratings and positive feedback on our rooms, WiFi, and overall service are greatly appreciated. We are delighted that you would recommend our hotel and the Accor loyalty program to others. We look forward to welcoming you and your family back for another excellent stay. Best regards, Erton Roci - Assistant General Manager

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Other web-users rate our hotel

  • 882 reviews 9.4/10 Location
  • 1,048 reviews 5.1/10 Room
  • 746 reviews 8.2/10 Service
  • 9 reviews 8.2/10 WiFi
  • 551 reviews 4.6/10 Comfort
  • 502 reviews 8.3/10 Breakfast
  • 405 reviews 4.6/10 Cleanliness
  • 224 reviews 3.8/10 Vibe

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