ibis Styles Luzern City Hotel 3 stars

Nothing special about the hotel, as mentioned by many others before, it is a bit dated. But it worked just fine for us, friendly and helpful staff and everything worked. The location of the hotel is very good and most attractions are within easy walking distance. We will stay at the Ibis Styles again.

We love the cosy room. The bathroom size is decent and we love the breakfast. We do appreciate that the hotel gave us transportation card for sightseeing and boat ride around Luzern.

Excellent hotel in almost every way. However, the spare bed in the family room has a mattress where you can feel every spring. Very uncomfortable

Nice hotel, good location, very helpful staff in lovely city.

I arrived in Luzern and caught the number 1 bus from just outside the railway station from stand B. You go to Lowenplatz stop (3rd stop) It is also the same place you need to get off for the Lion monument. Anyway way back slightly passed the library and you will see the Ibis Styles sign. Takes about 1 minute from the bus stop. Check in was quick and easy. I was also given a free Luzern Zone 10 public transport ticket for my stay. A great start. Onto the room. It was unfortunately 2 single beds and not a double bed but as I was on my own, that was not a problem. The room could have done with a carpet though instead of a laminate floor. The bathroom was large and had all the amenities expected. Due to it being an Ibis Styles, breakfast was also included. The usual cold breakfast items on offer together with eggs, small anemic sausages and bacon. So bacon sandwiches on offer. Now if only baked beans were on offer breakfast would have been so good. All in all a decent place to stay.

Clean room except the water surprisingly came out black despite Switzerland's tap water is known can be used as drinking water!

Great venue for city stay staff pleasant and helpful

Smily personnel but the rooms are poorly furnished

Reception was friendly in helping us and guiding us with all the required details .Rooms were not that elegant as perceived.

The hotel is in need of renovation, the room was not an Ibis experience. Very old decor, definitely not what I expected after a long day at work. Breakfast was OK. Paint was stripped off the walls in the corridors, the bed was ancient and the room extremely old. Not an Ibis experience.

The hotel staff has absolutely no power to change policy of the hotel. The hotel advertises outside on the street that its bar is open in the evening from 6pm. However, the bar is never open, except to provide the welcome drink to Elite Members. All of the power cables were removed from the power sockets upon entering the room. No explanation. The General Manager was never present and apparently doesn't care about the quality of service provided at the hotel. The staff were wonderful and powerless.

We were in room 603 so you can go check, the pillows were very old and felt full of bumps, could not sleep all 3 nights, and the bathtub has mould all around the bottom (black mould) so it felt not very clean.

I booked for 3 nights in this hotel but ended up only stayed for one night. Moved to another hotel as I felt this hotel is very run down and not as shown in the photos. Amenity is too basic. No extra pillows. Felt the balcony is insecure as anyone can come over and the room is not soundproof. It is also a bit far from train station. Have some variety of breakfast but the taste is just average.

Instead of sending me surveys, can you please credit the points in my account?

We were very pleased with our stay. The location of the hotel was great - very close to lots of shopping, bus stops, train station, bridges, restaurants, etc. We walked with our luggage from the train station to the hotel with no issues. The hotel itself is very clean and the front desk people are very friendly and helpful (and speak English). The room was clean and the beds comfortable (although the mattresses are a bit firm). The bathroom was very modern, spacious and clean. Our room had a separate bedroom and a living area with a double "sofa bed" - more like a bed than a sofa. Also, an extra sink in the living area. Also had a nice balcony. The breakfast was very good; the same each day but food was fresh and tasty with lots of variety. I would not hesitate to stay here again.