ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.1/5 843 reviews

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Description

Hotel extras

  • Green Key certified establishment

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

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Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  843 reviews

Customer review rating 0.5/5

Richard A. Families - Confirmed reviews ALL

Unfortunately, the General Manager/Owner instructed 1 I f his mangers to NOT rent a room to me.

Dear Richard A., Thank you for sharing your feedback. We’re sorry your departure experience felt stressful — that’s never the impression we want any guest to leave with. As the general manager of the hotel, I would like to introduce myself and confirm that we haven't met. I have, of course, investigated your comments and for privacy reasons, I would prefer not to write the reasons why we have declined to extend your stay. Regarding future stays, management may decline reservations when property policies are not respected, as we aim to maintain a comfortable environment for both guests and our team. We truly wish you the best. Sincerely, S. Samil Benli - General Manager

Customer review rating 5.0/5

Eric L. Business - Confirmed reviews ALL

Awesome local team aboslutely ready to do everything to make your stay memorable

Dear Mr. L. Thank you very much for your fantastic 10/10 rating and your kind words about our team. We are delighted that our local team made your business stay memorable and that you felt well looked after. We look forward to welcoming you back soon. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Deepak P. M. Families - Confirmed reviews ALL

Located just a kilometre from the Luzern train station. Easily accessible by bus (2 stops) or by walk (10 minutes). Hotel offered free coffee 24 hours, so it was a blessing to come back on a cold evening and sip one. Room was very big and spacious with large bathroom. The room had a safe although it could have been slightly bigger to accommodate a slightly bigger laptop. Checkin and checkout was smooth. Umbrellas are available for rent and snacks/pre cooked meals are also available.

Dear Deepak P. M. Thank you very much for your fantastic feedback and for your loyalty as an ALL Classic member. We are delighted to hear that you enjoyed our convenient location, the 24-hour complimentary coffee, and the spacious room with a large bathroom. It is also wonderful to know that your check-in and check-out experience was smooth and that our additional amenities, such as umbrellas and snacks, were helpful during your family stay. We appreciate your comment regarding the room safe and will certainly take it into consideration. We truly hope to welcome you and your family back again soon. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.0/5

Ashley K. Families - Confirmed reviews ALL

We actually booked Ibis Styles because there weren’t many accommodation options left in Luzern, but we were pleasantly surprised. We felt that the location was great, the breakfast was good and the staff very helpful. The rooms were also good and definitely met our needs. A really good experience overall.

Dear Ashley K. Thank you very much for sharing your detailed feedback with us. We are delighted to hear that we pleasantly surprised you and that you enjoyed our great location, breakfast selection, and the helpfulness of our team. It is wonderful to know that the rooms met your family’s needs and that you had a really good overall experience. We truly appreciate your ratings and your recommendation, and we hope to welcome you back to Lucerne again in the future. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Songlin Z. Families - Confirmed reviews ALL

Really recommand !

Dear Songlin Z. Thank you very much for your fantastic review and for your loyalty as an ALL Classic member. We are delighted that you enjoyed the bus ticket benefit, our breakfast, and that you consider our ibis Styles Luzern City the best among your stays. At the same time, we appreciate your feedback regarding the check-in experience, the noise from upstairs, and the missing tissue box. Please never hesitate to inform our reception team during your stay — we are always happy to assist immediately. We truly look forward to welcoming you back for your fourth visit. Best regards, Erton Roci - Assistant General Manager

Other web-users rate our hotel

  • 813 reviews 9.3/10 Location
  • 977 reviews 5.7/10 Room
  • 703 reviews 8.5/10 Service
  • 10 reviews 8.7/10 WiFi
  • 505 reviews 5.2/10 Comfort
  • 398 reviews 4.9/10 Cleanliness
  • 387 reviews 8.2/10 Breakfast
  • 221 reviews 4/10 Vibe

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