ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.1/5 853 reviews

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Description

Hotel extras

  • Green Key certified establishment

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

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Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  853 reviews

Customer review rating 5.0/5

Keisuke O. Families - Confirmed reviews ALL

We were delighted to find our room had been upgraded to a bigger one with a great view. With children in tow, it made for a very comfortable stay and an excellent experience overall.

Dear Keisuke O. Thank you very much for your kind feedback and for staying with us as an ALL Gold member. We are delighted that the room upgrade and view made your family stay more comfortable and enjoyable, and that our team’s service and the welcome drink added to your experience. We also appreciate your note regarding the room smell and will review it with our team. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

William M. Couples - Confirmed reviews ALL

We enjoyed our time at the hotel with a large and comfortable common area, excellent food in the restaurant and buffet breakfast with a wide variety of choice.

Dear Mr. M. Thank you very much for sharing your positive feedback about your stay with us. We are delighted to read that you enjoyed our central location, the comfortable common areas, as well as the restaurant and our breakfast buffet with its wide variety of choices. Your kind comments about our team and services are greatly appreciated and will certainly motivate our staff. We hope to have the pleasure of welcoming you back to ibis Styles Luzern City in the future. Best regards, Erton Roci - Assistant General Manager

Customer review rating 0.5/5

Richard A. Families - Confirmed reviews ALL

Unfortunately, the General Manager/Owner instructed 1 I f his mangers to NOT rent a room to me.

Dear Richard A., Thank you for sharing your feedback. We’re sorry your departure experience felt stressful — that’s never the impression we want any guest to leave with. As the general manager of the hotel, I would like to introduce myself and confirm that we haven't met. I have, of course, investigated your comments and for privacy reasons, I would prefer not to write the reasons why we have declined to extend your stay. Regarding future stays, management may decline reservations when property policies are not respected, as we aim to maintain a comfortable environment for both guests and our team. We truly wish you the best. Sincerely, S. Samil Benli - General Manager

Customer review rating 5.0/5

Eric L. Business - Confirmed reviews ALL

Awesome local team aboslutely ready to do everything to make your stay memorable

Dear Mr. L. Thank you very much for your fantastic 10/10 rating and your kind words about our team. We are delighted that our local team made your business stay memorable and that you felt well looked after. We look forward to welcoming you back soon. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Deepak P. M. Families - Confirmed reviews ALL

Located just a kilometre from the Luzern train station. Easily accessible by bus (2 stops) or by walk (10 minutes). Hotel offered free coffee 24 hours, so it was a blessing to come back on a cold evening and sip one. Room was very big and spacious with large bathroom. The room had a safe although it could have been slightly bigger to accommodate a slightly bigger laptop. Checkin and checkout was smooth. Umbrellas are available for rent and snacks/pre cooked meals are also available.

Dear Deepak P. M. Thank you very much for your fantastic feedback and for your loyalty as an ALL Classic member. We are delighted to hear that you enjoyed our convenient location, the 24-hour complimentary coffee, and the spacious room with a large bathroom. It is also wonderful to know that your check-in and check-out experience was smooth and that our additional amenities, such as umbrellas and snacks, were helpful during your family stay. We appreciate your comment regarding the room safe and will certainly take it into consideration. We truly hope to welcome you and your family back again soon. Best regards, Erton Roci - Assistant General Manager

Other web-users rate our hotel

  • 819 reviews 9.2/10 Location
  • 986 reviews 5.7/10 Room
  • 712 reviews 8.6/10 Service
  • 10 reviews 8.7/10 WiFi
  • 508 reviews 5.1/10 Comfort
  • 399 reviews 4.8/10 Cleanliness
  • 393 reviews 8.2/10 Breakfast
  • 224 reviews 4.1/10 Vibe

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