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ibis Styles Luzern City Hotel 3 stars

Customer review rating 4.0/5 2,407 reviews
ibis Styles Luzern City
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+ 16 Services
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004
luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard Room with 1 queensize bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard room with twin beds

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard Room with 2 single beds and Sofa

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Take a moment to relax with a drink and a light snack.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240 m²

  • Maximum capacity: 240 people

Find out more

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,407 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,043 reviews

Great and affordable place in Lucerne

TripAdvisor rating 3.5/5

et3rn4lw1nd 20/02/2020 TripAdvisor review

Great place and comfortable! The price is also affordable compare to other big hotels in Lucerne. The only problem is only the shower water temperature is not consistent, sometimes it become very very hot.

Dear et3rn4lw1nd, Thank you very much for your review and your lovely words on Tripadvisor. I am happy to see that you were satisfied with our services provided. We will check the issue with the water temperature immediately and solve this issue. Hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Good location and friendly staff

Customer review rating 4.0/5

Kerstin M. Solo - 19/02/2020 Confirmed reviews ALL

A great location to visit my daughter, close to old town and a bunch of tourist attractions. It’s only a 15 minutes walk from the train station. The staff was super friendly and could easily help when my daughter booked the hotel for me. Further more could help when she forgot to mention that I would be staying and they easily fixed. Over all very satisfied with my stay and would definitely book this hotel again.

Dear Kerstin M., We very much appreciate your comments regarding your stay as well as for your kind word to our staff. I am happy that you also found our location suitable to your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Very enjoyable stay

Customer review rating 4.0/5

Jacqui Couples - 12/02/2020 Confirmed reviews ALL

This hotel is one street away from my sons house so so convenient. All staff were extremely friendly and helpful especially when my husband hurt his ankle and the young lady on reception fetched us a large bowl of ice. Buffet breakfast was great and replenished when items running low. Our bedroom had a balcony overlooking a courtyard and moth bedroom and bathroom was clean. The only negative I would say and the reason I did not score 10 are the carpets in the corridors are very marked and makes it look dirty.

Dear Jacqui, With big pleasure we've read your lovely comments to your stay especially to our hotel staff. A big thank you from them for sharing this with us. We hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Pleasant and effective

Customer review rating 4.0/5

Ko Business - 10/02/2020 Confirmed reviews ALL

This was our 4th time at Ibis in Luzern. We are satisfied with the accommodation and breakfast. We will be back in September.

Dear KO, We very much appreciate your lovely comments to your recent stay. It's a pleasure to know that you enjoyed your stay and will visit us again in September. Look forward to it. Sincerely, S. Samil Benli - General Manager

It was very relaxing.

Customer review rating 4.0/5

John Couples - 07/02/2020 Confirmed reviews ALL

Everything was fine, probably above our expectations. We had checked in online so all was ready for us when we arrived. Reception staff very pleasant and provided useful local information. The room was clean and of a good size. Added bonus was tea and coffee making facility which we don't usually find in continental European hotels. Housekeeping was excellent during our 5 night stay. We enjoyed the breakfast each morning. The hotel was in a good location close to all public transport options. All in all, a good experience.

Dear John, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. We are glad to see that we could exceed your expectations. We also hope, that you've enjoyed your time in our beautiful city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Satisfied

Customer review rating 4.0/5

Raisha H. Couples - 04/02/2020 Confirmed reviews ALL

It was good but could have been better if room space was more.

Dear Raisha H., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. We are happy to see that your had generally a comfortable stay and hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

very nice hotel

Customer review rating 4.0/5

David P. Business - 04/02/2020 Confirmed reviews ALL

Located in the best place. clean and comfortable. enjoyed our stay. stuff was very cooperative and helpful.

Dear David P., We thank you very much for your lovely words to our staff & hotel services. I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager

Unclean linens

Customer review rating 4.0/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

The moment we lied on the bed when we checked in, my wife felt her body itches all over. As for me, I started getting running nose and my nose was also itching. Both of us suffered allergic reactions due to the unclean mattress and bed linen. We couldn't stay a minute longer and had to immediately check ourselves of our the hotel.

Dear Guest,, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I'm very sorry to hear that you were disappointed with your stay with us. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures with our external laundry partner to address the problem. Kindly accept as compensation of your stay in the form of a 2000 Member Points which has a value of 40 Euros an can be used for another stay in our group. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Styles. Please do not hesitate to contact me during your next visit. Sincerely, S. Samil Benli - General Manager

Wonderful

Customer review rating 4.0/5

Stephanie P. Couples - 01/02/2020 Confirmed reviews ALL

The room was amazing with a lovely balcony and seating area. Breakfast was good and the staff were lovely.

Dear Stephanie p., What a great pleasure to read your lovely words to our hotel & staff. Thank you very much for sharing this with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Unsatisfied

Customer review rating 4.0/5

Vary Couples - 29/01/2020 Confirmed reviews ALL

Good day all...just wanted to let u know my experience staying with u... There was no dustbin in our room... When we went to the reception, the girl in charge seemed not bothered and said there is nothing she could do and gave us some plastic bags... That was still okay... However I was disappointed that our complaints were not registered... No dustbin was given to us the next day either untill we asked from the counter again.. We also asked for some fork and they said it was not possible...Overall I'm not happy with the service provided taking into consideration that nothing is cheap at Switzerland ...

Dear Vary, Thank you very much for sharing your experience with us. Please accept my sincerest apologies for any inconvenience you encountered. I do appreciate your feedback, which is most valuable to us. All our staff give their best daily to provide the best customer experience. Your experience is definitely an exception. You can be sure, that we will act immediately to avoid such issues in the future. Once more, I kindly ask you to accept my apologies and hope to serve you better at the nearest future. Sincerely, S. Samil Benli - General Manager

Comfortable hotel that is walking distance from the old town.

Customer review rating 4.0/5

Aks Couples - 27/01/2020 Confirmed reviews ALL

I was given a relatively large room on a high floor with a balcony, so I was very happy with that. Breakfast selection was also good.

Dear AKS, I am very happy to see your satisfaction with the size of our rooms as well as with the variety of our breakfast buffet. We all thank you very much for sharing this with us and look forward to your next visit. Sincerely, S. Samil Benli - General Manager

Superb Stay

Customer review rating 4.0/5

R M. Business - 25/01/2020 Confirmed reviews ALL

Was so very well welcomed by the whole staff. It’s so nice to experience such welcome.

Dear R M., Thank you for the great review of our hotel! It was a real pleasure for me to meet you again. If you plan to visit Lucerne again, we will be very happy to see you in our hotel. Best Regards, S. Samil Benli - General Manager

it was good

Customer review rating 4.0/5

Mithilesh K. Families - 25/01/2020 Confirmed reviews ALL

room clean, specious. But not satisfied with Breakfast. after the several request not get Indian break fast. Reception staff was very nice, well Behaved and bioinformatic.

Dear mithilesh k., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Please note, that we will check our breakfast buffet again and make the necessary improvements. We hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

super

Customer review rating 4.0/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

super

Dear Guest, What a great pleasure to see your satisfaction with our hotel & services. We all thank you very much for sharing your experience with us and hope to welcome you again. Sincerely, S. Samil Benli - General Manager

Comfortable, friendly staff, but decor is tired and needs a refresh

Customer review rating 4.0/5

Rd Business - 10/01/2020 Confirmed reviews ALL

Stayed one night on business. Comfortable night and friendly staff. Only downside was the decor that looks like it hasn't been updated in 20 years. Have experienced better for the price.

Dear RD, Thank you for the lovely words to our staff as well as for your feedback concerning the decor of the rooms. We are aware of this issue and are currently working on a renovation project. Hopefully we will realize this soon and will make your next stay more pleasant than this one. Sincerely, S. Samil Benli - General Manager

Served perfectly my needs for a central hotel close to my daughter.

Customer review rating 4.0/5

Alice Families - 27/12/2019 Confirmed reviews ALL

The reception was friendly, the room was satisfactory. Had good breakfasts in the morning with everything you would need. I would gladly recommend this hotel for short stays. I would have liked to have a whole figure mirror in the room. Also wasn't able to have a bath as the stopper was missing. Would and will stay again next time I visit my daughter.

Dear Alice, Thank you very much for your lovely words to our hotel & services and also for your recommendation. It's real pleasure for us to see that you had a wonderful stay and time. We hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

Stylish comfortable hotel

Customer review rating 4.0/5

Anonymous Families - 23/12/2019 Confirmed reviews ALL

Great location walking distance to old town, shopping centre and bus stop. Good space in the family room. Breakfast included which has good variety and my family enjoyed it very much !

Dear Guest, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also the breakfast! We work harder every day to make everyone feel home and comfortable. We wish you happy new year and hope to see you soon again very soon! Regards, S. Samil Benli - General Manager

Excellent

Customer review rating 4.0/5

S J. Families - 20/12/2019 Confirmed reviews ALL

Good rooms Polite and extremely helpful receptionists However, the part of food which is vegetarian in the breakfast should be clearly mentioned

Dear S J, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We all wish you a happy new year. Sincerely, S. Samil Benli - General Manager

Location!

TripAdvisor rating 3.5/5

mikelN3582ZG Couples - 20/12/2019 TripAdvisor review

Nothing special about the hotel, as mentioned by many others before, it is a bit dated. But it worked just fine for us, friendly and helpful staff and everything worked. The location of the hotel is very good and most attractions are within easy walking distance. We will stay at the Ibis Styles again.

Dear mikelN3582ZG, Thank you for choosing and reviewing our hotel. I'm happy to hear you appreciated our central location also our friendly staff. We look forward to your next visit and wish you all the best for the new year. Best Regards, S. Samil Benli - General Manager

We had a great stay

Customer review rating 4.0/5

Ms. N. I. M. R. Couples - 18/12/2019 Confirmed reviews ALL

We love the cosy room. The bathroom size is decent and we love the breakfast. We do appreciate that the hotel gave us transportation card for sightseeing and boat ride around Luzern.

Dear Ms. Nanie Idayu Mohd R., What a great review of our hotel. We very much appreciate your lovely words. We are also very happy to see that you've enjoyed your time in Lucerne. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a wonderful new year. Sincerely, S. Samil Benli - General Manager
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