ibis Styles Luzern City Hotel 3 stars

Name: ibis Styles Luzern City
Address: LUZERN, 6004, SWITZERLAND
Telephone: (+41)41/4184848
Rating: 4.0

Customer review rating 4.0/5 2,961 reviews

ALLSAFE approved hotel

Best price guarantee

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+ 13 Services

ibis Styles Luzern City Hotel

Design economy hotel, open to creative minds

We have intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our new, enhanced cleanliness standards, and ensures that they are adhered to in this hotel.

S. Samil Benli, Hotel Manager

Our Hotel Ibis Styles Lucerne is located in the historic center of the city of Lucerne with its snow-capped mountains on Lake Lucerne. The characteristic Old Town with its varied attractions, boutiques and cafés can be easily reached on foot. Our hotel has 115 AC rooms, some with balcony or terrace, family room, bar, escape room and 4 seminar rooms for small and large events with 4 to 150 people.

Start the day with our rich breakfast buffet and enjoy our central location where you can reach the shops, museums, cafes, bars and much more in a few minutes on foot. Enjoy Central Switzerland with 2 for 1 Tell-Pass valid until end of October from 2 nights. You can travel with a free ticket train, bus, boat and mountain railways. You have also attractive discounts.

Lucerne is a beautiful city with many attractions. For example, the world-famous Chapel Bridge, water tower, Musegg Wall, Jesuit Church, Spreuer bridge, and Lion Monument shape the cityscape.

Hotel extras

An ALLSAFE-certified hotel
Free public transport ticket.
Free Lucerne guest card with discounts for cableways, museums & excursions.
In the middle of the city of Lucerne
Escape Room game in hotel (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Pets allowed Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 9AM (Paying) Are you arriving early and keen to get into your room? We have thought of you! You can now reserve the "I'm arriving early" option and make the most of your room from 9 a.m. onwards!
- LATE CHECK-OUT UP TO 5PM (Paying) "It's not always easy to leave such a comfortable bed behind! Fancy a nap before you leave?! You can now reserve the ""I'm taking my time"" option and take full advantage of your room until 5 p.m.!"
Dry cleaning / Ironing Paying

Breakfast Paying
1 Bar(s)
Snack & beverage machine Paying

5 Meeting room(s)
Self service business centre
Copy/print service available

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Check-in from 15h00

Check out up to 12h00

By plane
ZURICH AIRPORT At 66km / 41.01 miles
By train
LUZERN At 1km / 0.62 miles
By train
LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 single bed

Max. number of persons: 1
Views: City View *

Subject to availability

Wireless internet in your room

Standard Room with 1 queensize bed

Max. number of persons: 2
Views: City View *

Subject to availability

Wireless internet in your room

Standard Room with 1 kingsize bed

Max. number of persons: 2
Views: City View *

Subject to availability

Wireless internet in your room

Standard room with twin beds

Max. number of persons: 3
Views: City View *

Subject to availability

Wireless internet in your room

Standard Room with 2 single beds and Sofa

Max. number of persons: 4
Views: City View *

Subject to availability

Wireless internet in your room

Our restaurants and bars

BAR

Take a moment to relax with a drink and a light snack.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 240 m²
Maximum capacity: 240 people
Maximum banquet capacity: 100 people

Find out more

A disappointment

Rod Business - 06/09/2021 Confirmed reviews ALL

I am a long time user of IBIS and a fan of its value for money hotels. However given its name of "Styles" i was expecting something interesting and innovative. Instead this feels like a warmed-over old hotel with nothing particular to recommend it.

Dear Rod, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I'm very sorry to hear that you were disappointed with your stay with us. Please allow me to express my sincerest apologies. I understand your concern and we already plan to refurbish our rooms for more convenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Next to the city.

Anonymous Families - 05/09/2021 Confirmed reviews ALL

Easily found but no parking. The personnel were friendly. The only thing that I'm not satisfied is the sofa bed. We sensed the springs of the sofa bed.

Super

Marcin Families - 30/08/2021 Confirmed reviews ALL

Ser gut

A great experience at Ibis

Muriel C. Friends - 29/08/2021 Confirmed reviews ALL

Centrally located , easy 10 min walk to train station,cafes and restaurants.. Great breakfast which included both hot and cold items.Room size was good enough for 2 guests .. Only issue I noticed was the Ac cooling was not great.

Dear Muriel C., Thank you very much for nice review which we much appreciate. We are delighted you found our hotel and services suitable to your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Good Location, Excellent Service, Facilities need Refurbishing

K. Couples - 23/08/2021 Confirmed reviews ALL

+ Excellent Service + Very Friendly and Helpful Staff - Rooms need refurbishing especially the walls and flooring and really dirty - AC was not working one night which caused some discomfort

Dear K., Thank you for taking the time to share your feedback and your compliments to our staff & service. While I wish you had a much better experience with our rooms, it is feedback like this that we learn from and use to improve. Please accept here my sincerest apologies for the inconveniences encountered. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, S. Samil Benli - General Manager

It was just ok

Alastair E. Couples - 23/08/2021 Confirmed reviews ALL

Checkin was fine, room was a little shabby and not the upgrade we hoped for as gold members which was surprising as the hotel did not seem busy. The shower bracket was not strong enough to hold the shower head when turned on so had to hold it. The breakfast was fine.

Dear Alastair e., Thank you very much for staying with us once more and for sharing your experiences. I am sorry to see that you were not full satisfied during your stay. Concerning Upgrade, i am happy to inform you that we made it for you from a queen size bed room into a king size bed room. Please apologize, if this didn't cover your expectations. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Well located but old rooms

Jeanette Couples - 22/08/2021 Confirmed reviews ALL

We spent 1 night there. Asked for a higher floor and was given a room on the 4th floor with a bad smell a lot of broken tiles in the bathroom. Room was changed for us but still expected better from ibis. I have previously stayed at ibis hotels but this one is definitely the worst :(

Dear Jeannette, Thank you for taking the time to tell us about your experience. I really am sorry that our rooms did not meet your expectations; please allow me to express my sincerest apologies. I am very grateful for constructive feedback like yours – it helps us to bring the hotel another step forward. I am well aware of the issues an old building like ours brings with it and an extensive renovation project is currently in the planning. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours Sincerely S. Samil Benli - General Manager

The location is amazing. The staff was really kind and attentive since the beginning.

Sharon C. Business - 21/08/2021 Confirmed reviews ALL

I was the for work and everything was great. The room was just right, the hotel is close to everything and easily accessible

Dear Sharon C, A big thank from all of us for this great rate and nice review. We are happy to hear that you appreciated our convenient central location and also the assistance of our staff. Thank you again for sharing your lovely words, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Well located

Mnmom Families - 16/08/2021 Confirmed reviews ALL

Family of 4 on holiday. Breakfast was great. Kids would have preferred a non pull out bed.

Dear MNMom, Thank you very much for staying with us and for sharing your lovely experiences. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. Hopefully you enjoyed our beautiful city as well and will visit us again. We all hope for it. Sincerely, S. Samil Benli - General Manager

Nice hotel for a stopover

Mohammed Couples - 13/08/2021 Confirmed reviews ALL

Stayed one night for a stopover, clean, well located and nice staff. Parking nearby with a discount for the hotel.

Dear Mohammed, We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, S. Samil Benli - General Manager

Trip in Luzern

Francois L 31/07/2021 TripAdvisor review

+ Big room + Personal (use French too) + Situation in the city - little step between bedroom and bathroom - light in the bedroom - no harmonisation in welcome drinks in Accor group - Temprature right (32° C)

Bonjour Francois L, Nous vous remercions de l'avis que vous avez laissé sur Tripadvisor. Je suis ravi de savoir que vous avez apprécié notre emplacement central et l'assistance de notre personnel. En même temps, je voudrais m'excuser car vous n'étiez pas entièrement satisfait de l'équipement de la salle. Nous espérons vous accueillir à nouveau très bientôt et vous offrir un meilleur séjour que celui-ci. Meilleurs Salutations, S. Samil Benli - Directeur

Central

Walter Couples - 27/07/2021 Confirmed reviews ALL

Good Management

Dear Walter, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Sincerely, S. Samil Benli - General Manager

Run-down hotel in need of renovation

Anonymous Families - 21/07/2021 Confirmed reviews ALL

Large enough rooms, old furniture, run-down bathrooms. Staff was friendly. Reception space is un-welcoming - small and badly decorated. Room lights (as all IBIS hotels we visited) are energy-saving discharge tube lights; this is the most ugly light source I know. It gives a totally dark, unwelcoming light so that you have absolutely no desire to even enter the room. And it's so easy to fix: install LED lights, for a much brighter light and a welcoming atmosphere!

Dear Guest, Thank you very much for your comments to your recent. I am very sorry to see that our rooms didn't cover your expectations especially with his lightning and decoration. I am very grateful for constructive feedback like yours – it helps us to bring the hotel another step forward. I am well aware of the issues an old building like ours brings with it and an extensive renovation project is currently in the planning. As a compensation, we will credit 2000 points on your Member card which concerns 40 Euros which you can use for your next stay in one of our hotels. I would be very happy if you would accept it. I kindly ask once more for your apologies and look forward to welcoming you again at Ibis Styles. Please do not hesitate to contact me during your next visit. Sincerely, S. Samil Benli - General Manager

Very well located

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

Good stay. Great location. Staff friendly and helpful.

Dear Guest, With pleasure we've seen you lovely comment to your stay, our location as well as to our staff. We all thank you for this great review and hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

Great family weekend in Luzern!

Stanislav S. Families - 03/07/2021 Confirmed reviews ALL

Nice hotel in the city centre of Luzern. Provides all needed basic facilities and service and is very convenient starting point for city exploration.

Dear Stanislav,, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. We hope that you've enjoyed your time in our beautiful city Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

P. Business - 29/06/2021 Confirmed reviews ALL

All good except there was a terrible sewage smell in the bathroom in the morning.

Dear P. Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. Please accept my sincerest apologies that you've had a bad smell in the bathroom in the morning. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I also am very sorry that you didn't receive your welcome drink. Please note, that we will credit as a small compensation 2000 points on your Member card, which you can use for your future stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Marina Families - 16/05/2021 Confirmed reviews ALL

It was a really nice experience, the room was good, the staff at the reception extremely friendly and helpful!

Dear Marina, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely feedback. We are pleased to see that you were extremely happy with the assistance of our staff. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager

Great and affordable place in Lucerne

et3rn4lw1nd 20/02/2020 TripAdvisor review

Great place and comfortable! The price is also affordable compare to other big hotels in Lucerne. The only problem is only the shower water temperature is not consistent, sometimes it become very very hot.

Dear et3rn4lw1nd, Thank you very much for your review and your lovely words on Tripadvisor. I am happy to see that you were satisfied with our services provided. We will check the issue with the water temperature immediately and solve this issue. Hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Location!

mikelN3582ZG Couples - 20/12/2019 TripAdvisor review

Nothing special about the hotel, as mentioned by many others before, it is a bit dated. But it worked just fine for us, friendly and helpful staff and everything worked. The location of the hotel is very good and most attractions are within easy walking distance. We will stay at the Ibis Styles again.

Dear mikelN3582ZG, Thank you for choosing and reviewing our hotel. I'm happy to hear you appreciated our central location also our friendly staff. We look forward to your next visit and wish you all the best for the new year. Best Regards, S. Samil Benli - General Manager

Run down and dusty

Ryan H Couples - 13/11/2019 TripAdvisor review

I booked for 3 nights in this hotel but ended up only stayed for one night. Moved to another hotel as I felt this hotel is very run down and not as shown in the photos. Amenity is too basic. No extra pillows. Felt the balcony is insecure as anyone can come over and the room is not soundproof. It is also a bit far from train station. Have some variety of breakfast but the taste is just average.

Dear Ryan H Thank you for taking the time to tell us about your experience. Please accept my sincerest apologies for any inconvenience you encountered. I do appreciate your feedback, which is most valuable to us. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, S. Samil Benli - General Manager

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