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ibis Styles Luzern City Hotel 3 stars

Customer review rating 4.0/5 2,444 reviews

ibis Styles Luzern City
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004
luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard Room with 1 queensize bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard room with twin beds

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Standard Room with 2 single beds and Sofa

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

BAR

Non contractual photo

Take a moment to relax with a drink and a light snack.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 240 m²

  • Maximum capacity: 240 people

Find out more

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,444 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,046 reviews

Staff are very helpful!

Customer review rating 4.0/5

A. L. W. Families - 10/03/2020 Confirmed reviews ALL

Nice and comfy stay

Dear LAI W., We very much appreciate your comments regarding your stay at our ibis Styles Luzern City. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. with best regards Christian Roland Front Office Manager

Disappointing

Customer review rating 4.0/5

Alison Couples - 09/03/2020 Confirmed reviews ALL

Decent breakfast. Great location. Disappointed in this Ibis Styles. I've stayed in a few and this was probably no better than an Ibis budget. Smallest room I've ever stayed in. Smallest bathroom with tiny shower which was either roasting hot or freezing cold. Very disappointing.

Dear Alison, Thank you for taking the time to tell us about your experience at our ibis Styles Luzern City. I am sorry that your experience in Terms of the room size did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We invite our guests to inform us during the stay if something in the room is not working or under the expectations, we are always happy to help and find a solution for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Roland Front Office Manager

not worth the money

Customer review rating 4.0/5

Bob V. Friends - 03/03/2020 Confirmed reviews ALL

I booked a non smoking room. The room was definitively not smoke free. I hate it when my pillows smell after tobacco. The china ware and glasses were not clean. The floor was not clean. The curtains had rips in them. The paintwork of doors was severely damaged. I will never return to an IBIS Style and certainly not to the one in Luzern. I am a member of Accor live limitless with silver status. I will rethink this.

Dear Mr. & Mrs. v., Thank you for taking the time to tell us about your experience at out bis Styles Luzern City. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your feedback about the smoke in the given room, we could inforn you that we only have non-smoking rooms and are very sorry that the room was not as you expected. if something is wrong in the room or missing, just give us a short call to the Reception , we will change the room for you! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Roland Front Office Manager

Not recommended

Customer review rating 4.0/5

Pablo P. Business - 28/02/2020 Confirmed reviews ALL

Personal was not able to find an iron and handle a laundry. I end up using same clothes (no iron) for two days since they forgotten to request my laundry. There is plenty of better hotels in Luzern for the same price.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience in terms of the external dry cleaning service did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures together with the external laundry service to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Roland Front Office Manager

Wonderful experience

Customer review rating 4.0/5

Lee Solo - 26/02/2020 Confirmed reviews ALL

Very modern design hotel in Luzern, not far from the lake and near the shopping mall. Front desk staff are very kind and nice.

Dear Lee,, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. I'm happy to hear you enjoyed our location and the friendliness of our front office staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

comfortable and affordable place

Customer review rating 4.0/5

Ardy Couples - 21/02/2020 Confirmed reviews ALL

Very nice place and near to supermarket. The place also near to the lion monument which is one of the tourist attractions. The price is also quite affordable with very good quality.

Dear Ardy, Thank you for choosing our hotel. I'm happy to hear you appreciated our central location. We all thank you very much for sharing this with us and hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

Great and affordable place in Lucerne

TripAdvisor rating 3.5/5

et3rn4lw1nd 20/02/2020 TripAdvisor review

Great place and comfortable! The price is also affordable compare to other big hotels in Lucerne. The only problem is only the shower water temperature is not consistent, sometimes it become very very hot.

Dear et3rn4lw1nd, Thank you very much for your review and your lovely words on Tripadvisor. I am happy to see that you were satisfied with our services provided. We will check the issue with the water temperature immediately and solve this issue. Hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Good location and friendly staff

Customer review rating 4.0/5

Kerstin M. Solo - 19/02/2020 Confirmed reviews ALL

A great location to visit my daughter, close to old town and a bunch of tourist attractions. It’s only a 15 minutes walk from the train station. The staff was super friendly and could easily help when my daughter booked the hotel for me. Further more could help when she forgot to mention that I would be staying and they easily fixed. Over all very satisfied with my stay and would definitely book this hotel again.

Dear Kerstin M., We very much appreciate your comments regarding your stay as well as for your kind word to our staff. I am happy that you also found our location suitable to your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Very enjoyable stay

Customer review rating 4.0/5

Jacqui Couples - 12/02/2020 Confirmed reviews ALL

This hotel is one street away from my sons house so so convenient. All staff were extremely friendly and helpful especially when my husband hurt his ankle and the young lady on reception fetched us a large bowl of ice. Buffet breakfast was great and replenished when items running low. Our bedroom had a balcony overlooking a courtyard and moth bedroom and bathroom was clean. The only negative I would say and the reason I did not score 10 are the carpets in the corridors are very marked and makes it look dirty.

Dear Jacqui, With big pleasure we've read your lovely comments to your stay especially to our hotel staff. A big thank you from them for sharing this with us. We hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Pleasant and effective

Customer review rating 4.0/5

Ko Business - 10/02/2020 Confirmed reviews ALL

This was our 4th time at Ibis in Luzern. We are satisfied with the accommodation and breakfast. We will be back in September.

Dear KO, We very much appreciate your lovely comments to your recent stay. It's a pleasure to know that you enjoyed your stay and will visit us again in September. Look forward to it. Sincerely, S. Samil Benli - General Manager

It was very relaxing.

Customer review rating 4.0/5

John Couples - 07/02/2020 Confirmed reviews ALL

Everything was fine, probably above our expectations. We had checked in online so all was ready for us when we arrived. Reception staff very pleasant and provided useful local information. The room was clean and of a good size. Added bonus was tea and coffee making facility which we don't usually find in continental European hotels. Housekeeping was excellent during our 5 night stay. We enjoyed the breakfast each morning. The hotel was in a good location close to all public transport options. All in all, a good experience.

Dear John, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. We are glad to see that we could exceed your expectations. We also hope, that you've enjoyed your time in our beautiful city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Satisfied

Customer review rating 4.0/5

Raisha H. Couples - 04/02/2020 Confirmed reviews ALL

It was good but could have been better if room space was more.

Dear Raisha H., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. We are happy to see that your had generally a comfortable stay and hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

very nice hotel

Customer review rating 4.0/5

David P. Business - 04/02/2020 Confirmed reviews ALL

Located in the best place. clean and comfortable. enjoyed our stay. stuff was very cooperative and helpful.

Dear David P., We thank you very much for your lovely words to our staff & hotel services. I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager

Unclean linens

Customer review rating 4.0/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

The moment we lied on the bed when we checked in, my wife felt her body itches all over. As for me, I started getting running nose and my nose was also itching. Both of us suffered allergic reactions due to the unclean mattress and bed linen. We couldn't stay a minute longer and had to immediately check ourselves of our the hotel.

Dear Guest,, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I'm very sorry to hear that you were disappointed with your stay with us. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures with our external laundry partner to address the problem. Kindly accept as compensation of your stay in the form of a 2000 Member Points which has a value of 40 Euros an can be used for another stay in our group. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Styles. Please do not hesitate to contact me during your next visit. Sincerely, S. Samil Benli - General Manager

Wonderful

Customer review rating 4.0/5

Stephanie P. Couples - 01/02/2020 Confirmed reviews ALL

The room was amazing with a lovely balcony and seating area. Breakfast was good and the staff were lovely.

Dear Stephanie p., What a great pleasure to read your lovely words to our hotel & staff. Thank you very much for sharing this with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Unsatisfied

Customer review rating 4.0/5

Vary Couples - 29/01/2020 Confirmed reviews ALL

Good day all...just wanted to let u know my experience staying with u... There was no dustbin in our room... When we went to the reception, the girl in charge seemed not bothered and said there is nothing she could do and gave us some plastic bags... That was still okay... However I was disappointed that our complaints were not registered... No dustbin was given to us the next day either untill we asked from the counter again.. We also asked for some fork and they said it was not possible...Overall I'm not happy with the service provided taking into consideration that nothing is cheap at Switzerland ...

Dear Vary, Thank you very much for sharing your experience with us. Please accept my sincerest apologies for any inconvenience you encountered. I do appreciate your feedback, which is most valuable to us. All our staff give their best daily to provide the best customer experience. Your experience is definitely an exception. You can be sure, that we will act immediately to avoid such issues in the future. Once more, I kindly ask you to accept my apologies and hope to serve you better at the nearest future. Sincerely, S. Samil Benli - General Manager

Comfortable hotel that is walking distance from the old town.

Customer review rating 4.0/5

Aks Couples - 27/01/2020 Confirmed reviews ALL

I was given a relatively large room on a high floor with a balcony, so I was very happy with that. Breakfast selection was also good.

Dear AKS, I am very happy to see your satisfaction with the size of our rooms as well as with the variety of our breakfast buffet. We all thank you very much for sharing this with us and look forward to your next visit. Sincerely, S. Samil Benli - General Manager

Superb Stay

Customer review rating 4.0/5

R M. Business - 25/01/2020 Confirmed reviews ALL

Was so very well welcomed by the whole staff. It’s so nice to experience such welcome.

Dear R M., Thank you for the great review of our hotel! It was a real pleasure for me to meet you again. If you plan to visit Lucerne again, we will be very happy to see you in our hotel. Best Regards, S. Samil Benli - General Manager

it was good

Customer review rating 4.0/5

Mithilesh K. Families - 25/01/2020 Confirmed reviews ALL

room clean, specious. But not satisfied with Breakfast. after the several request not get Indian break fast. Reception staff was very nice, well Behaved and bioinformatic.

Dear mithilesh k., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Please note, that we will check our breakfast buffet again and make the necessary improvements. We hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

super

Customer review rating 4.0/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

super

Dear Guest, What a great pleasure to see your satisfaction with our hotel & services. We all thank you very much for sharing your experience with us and hope to welcome you again. Sincerely, S. Samil Benli - General Manager
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