ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.3/5 1,062 reviews

Best price
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ibis Styles Luzern City - Image 1
ibis Styles Luzern City - Image 2
ibis Styles Luzern City - Image 3
ibis Styles Luzern City - Image 4
Friedenstrasse 8, 6004 LUZERN, Switzerland

Description

Hotel extras

  • Green Key certified establishment

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 1 queensize bed

Photo out of - Standard Room with 1 queensize bed

Air-conditioned rooms with one queen-size beds (140 x 200 cm), with shower/ WC, flat-screen TV with international channels, kettle, safe, radio and free WIFI. Room size 11.3m² - 12m²

  • Views:

    City View

Max. number of persons
2

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 1 x Queen size bed(s)
  • Views: City View
See availabilities

Air-conditioned rooms with one king-size bed (160 x 200 cm), shower/WC, flatscreen TV with international channels, kettle, safe, radio and free WIFI. Room size 13.30 m² - 15.5 m²

  • Views:

    City View

Max. number of persons
2

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Air-conditioned rooms with two single size beds (90 x 200 cm), shower/WC, flatscreen TV with international channels, kettle, safe, radio and free WIFI. Room size 14.5 m² - 19.5 m²

  • Views:

    City View

Max. number of persons
3

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Air-conditioned family rooms with two single size beds (90 x 200 cm) and one double bed (160 x 200 cm). Equipped with bathtub/WC, flatscreen TV with international channels, kettle, safe, radio and free WIFI. Room size: 20m² - 28m²

  • Views:

    City View

Max. number of persons
4

Bedding

Single bed(s) x2

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Telephone
Fax +41 41 418 48 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 115 rooms
  • 115 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • French

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center

Breakfast

Photo out of - Breakfast

Buffet

Services

  • Hot Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,062 reviews

Customer review rating 4.0/5

Stuart A. Solo - Confirmed reviews ALL

Dear Stuart A. Thank you for your positive feedback and for your loyalty as an ALL member. We are pleased that you enjoyed your spacious, clean room, breakfast, complimentary hot drinks, and the helpful service from our team. We sincerely apologize for the cold room upon arrival and the inconvenience caused by the radiators being switched off and the bathroom window left open. We will address this with our housekeeping team to help prevent similar situations. We hope to welcome you back for an even more comfortable stay. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

Beren E. Families - Confirmed reviews ALL

Dear Beren E. Thank you for your wonderful feedback and for your loyalty as an ALL member. We are delighted that you and your family enjoyed a comfortable stay and appreciated the cleanliness of your room. Your special praise for our helpful reception colleague means a lot, and we will gladly share it with our team. We also appreciate your comments regarding the booking experience and WiFi speed. We look forward to welcoming you back to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

Sze W. Y. Couples - Confirmed reviews ALL

Dear Sze W. Y. Thank you for your wonderful rating and for your loyalty as an ALL Platinum member. We are delighted that you enjoyed our convenient location, your room upgrade with a balcony, and the friendly service from our reception team. Your kind feedback is greatly appreciated and will be shared with our colleagues. We look forward to welcoming you back to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

Fabrice J. Business - Confirmed reviews ALL

Dear Fabrice J. Thank you for your excellent rating and for your loyalty as an ALL member. We are delighted that our convenient location and efficient check-in and check-out made your business stay a pleasant one. We also appreciate your positive feedback about our team and the booking experience. We look forward to welcoming you back on your next visit to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Peggy L. O. Couples - Confirmed reviews ALL

Dear Stuart A. Thank you for your positive feedback and for your loyalty as an ALL member. We are pleased that you enjoyed your spacious, clean room, breakfast, complimentary hot drinks, and the helpful service from our team. We sincerely apologize for the cold room upon arrival and the inconvenience caused by the radiators being switched off and the bathroom window left open. We will address this with our housekeeping team to help prevent similar situations. We hope to welcome you back for an even more comfortable stay. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

Beren E. Families - Confirmed reviews ALL

We had a very nice overnight stay in the Ibis Styles Luzern. Reception staff was friendly and helpful, room was clean and welcoming.

Dear Beren E. Thank you for your wonderful feedback and for your loyalty as an ALL member. We are delighted that you and your family enjoyed a comfortable stay and appreciated the cleanliness of your room. Your special praise for our helpful reception colleague means a lot, and we will gladly share it with our team. We also appreciate your comments regarding the booking experience and WiFi speed. We look forward to welcoming you back to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

Sze W. Y. Couples - Confirmed reviews ALL

Good location, the room is upgraded with the balcony , reception staff is nice.

Dear Sze W. Y. Thank you for your wonderful rating and for your loyalty as an ALL Platinum member. We are delighted that you enjoyed our convenient location, your room upgrade with a balcony, and the friendly service from our reception team. Your kind feedback is greatly appreciated and will be shared with our colleagues. We look forward to welcoming you back to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

Fabrice J. Business - Confirmed reviews ALL

Efficient check-in check-out, well located for our purpose.

Dear Fabrice J. Thank you for your excellent rating and for your loyalty as an ALL member. We are delighted that our convenient location and efficient check-in and check-out made your business stay a pleasant one. We also appreciate your positive feedback about our team and the booking experience. We look forward to welcoming you back on your next visit to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Peggy L. O. Couples - Confirmed reviews ALL

Excellent location. Staff very professional.

Customer review rating 4.0/5

Ryan A. Families - Confirmed reviews ALL

We had a great experience at the Ibis Styles Lucerne city. The staff were friendly, the location was great and very walkable and the rooms were clean and comfortable. Would stay atain.

Dear Ryan A. Thank you very much for your kind feedback and for your loyalty as an ALL Gold member. We are delighted that you enjoyed our central location, clean and comfortable rooms, and especially the friendliness of our team. It is wonderful to know that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 3.0/5

Patricia D. M. Business - Confirmed reviews ALL

Good location but the hotel is not at the level of an Ibis Styles Hotels I stayed in the past

Dear Patricia D. M. Thank you for taking the time to share your feedback and for your loyalty as an ALL Classic member. We are pleased that you appreciated our convenient location and the service provided by our team. However, we sincerely regret that your stay did not meet the standards you have come to expect from ibis Styles hotels. Your comments regarding the accommodation and overall value are important to us, and we will share them with our management team to identify areas for improvement. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Elaine H. Couples - Confirmed reviews ALL

Great basic budget friendly hotel in central Lucerne, easy 10 min walk from train station and lake.

Dear Elaine H. Thank you very much for your excellent review and for your loyalty as an ALL Classic member. We are delighted that you appreciated our central location, convenient access to the train station and lake, and good value for money. It is especially rewarding to hear your praise for our reception team, which we will gladly share with them. We look forward to welcoming you back to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.0/5

Linda P. Couples - Confirmed reviews ALL

The hotel is a little tired, but we had a good stay once the manager swapped our room by the lift for a quieter one. The shift manager was amazingly helpful and made all the difference to our stay. The hotel is a in a quiet side street and well located for exploring Luzern. We especially enjoyed visiting the Glacier garden which is very near the hotel, and Gutsch hotel with its funicular and views across Luzern!

Customer review rating 5.0/5

Helen G. Families - Confirmed reviews ALL

Well located, run very efficiently, friendly staff, a very positive experience, would recommend to friends

Dear Helen G. Thank you very much for your wonderful feedback and perfect rating. We are delighted that you appreciated our convenient location, efficient service, and friendly team. It means a lot to know that you would recommend us to your friends, and we look forward to welcoming you again. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Mariia C. Solo - Confirmed reviews ALL

I had a wonderful stay at this hotel! The location is excellent — very close to the train station and within easy reach of the city center. The staff was friendly, helpful, and always responsive. My room was clean and comfortable, which made my stay even more enjoyable. I really liked everything about the hotel and would happily stay here again!

Dear Mariia C. Thank you very much for your wonderful feedback and perfect rating. We are delighted that you appreciated our convenient location, clean and comfortable room, and especially the friendliness and helpfulness of our team. It is a pleasure to know that you would happily stay with us again, and we look forward to welcoming you back. Best regards, Erton Roci - Assistant General Manager

Customer review rating 2.5/5

Robert T. Couples - Confirmed reviews ALL

I am a member so am aware of standards. We had a large room but very old and poor condition. The price was as high as our last 4 star in St Moritz, so not good value. The staff were very efficient and helpful. The breakfast has a reasonable selection but not of a good quality standard. 12:00 checkout is good and secure facilities for bag storage.

Dear Robert T. Thank you for taking the time to share your detailed feedback and for your loyalty as an ALL Silver member. We are pleased that you appreciated our convenient location, spacious room, helpful team, and flexible check-out and luggage storage facilities. We sincerely regret that the room's condition, breakfast quality, and overall value for money fell short of your expectations. We also apologise that your ALL membership was not proactively acknowledged. Your comments will be shared with the relevant teams for review and improvement. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Robert C. Couples - Confirmed reviews ALL

Great location, friendly staff, and comfortable room. Highly recommend.

Customer review rating 4.5/5

Gavin C. Couples - Confirmed reviews ALL

Well located hotel and good value for Luzern. Nice friendly reception staff and reasonably sized room. Everything was well presented and clean.

Dear Gavin C. Thank you very much for your positive review and for your loyalty as an ALL Classic member. We are delighted that you appreciated our central location, clean and comfortable accommodation, and good value for money. It is especially rewarding to hear your kind words about our friendly and helpful reception team, which we will gladly share with them. We look forward to welcoming you back to Lucerne. Best regards, Erton Roci - Assistant General Manager

Customer review rating 3.5/5

Yingjie L. Families - Confirmed reviews ALL

It's just that the front desk staff's service is relatively cold, which makes us feel uncomfortable. The hotel is generally satisfactory.

Dear Yingjie L., Thank you for your feedback regarding your recent stay at ibis Styles Luzern City. I appreciate your positive comments about our location. I regret that the service from our front desk staff did not meet your expectations, as we strive to ensure a welcoming environment for all guests. We hope to welcome you and make your stay much more pleasant than this one. Sincerely, S. Samil Benli - General Manager

Customer review rating 3.5/5

S. L. S. Friends - Confirmed reviews ALL

the check in process were quick and easy

Dear S. L. S. Thank you for sharing your feedback. We are glad you appreciated our convenient location, quick and easy check-in, and WiFi. We also take note of your ratings regarding the team, check-out experience, and overall value, and will share them internally for review. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

Ali M. Families - Confirmed reviews ALL

Travelling thru Switzerland and staying at comparable hotels in Zurich and Lausanne, we found the Ibis to be much better value due to size or room, bath and shower, coffee and water in our room and a reasonably priced breakfast. We could also get uk tv in our room which was a bonus🙂 Having said above, bathroom fittings all a bit tired and room could do with a refresh.

Dear Ali M. Thank you very much for your positive and detailed feedback. We are glad you appreciated the spacious room, bath and shower, in-room coffee and water, breakfast, UK TV, cleanliness, WiFi, and value for money. Your kind words about Leon are truly appreciated, and we will gladly share them with him. We also take note of your comments regarding the bathroom fittings and room refresh. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.5/5

Bob G. Couples - Confirmed reviews ALL

Great location, staff very friendly and helpful, clean rooms.

Dear Bob G. Thank you very much for your positive feedback. We are glad you appreciated our great location, clean rooms, breakfast, and friendly and helpful team. We hope to welcome you again soon. Best regards, Erton Roci - Assistant General Manager

Customer review rating 1.5/5

Hans H. M. H. Business - Confirmed reviews ALL

Oldstyle room, no sofa or armchair, now winodow in the bathroom, no shower, only bath (Who uses a bath in a hotel single room? for kids maybe yes...)

Dear Hans H. M. H. Thank you for sharing your detailed feedback. We are glad you appreciated our location. We are sorry that the room style, bathroom setup, waiting time, breakfast, WiFi, and value for money did not meet your expectations. Your comments will be shared internally with the relevant teams for review. Best regards, Erton Roci - Assistant General Manager

Customer review rating 4.0/5

Anil D. Families - Confirmed reviews ALL

Slow checkout process, rooms are little compact but clean. Walking distance to train station and other places. Best price compared to other hotels

Dear Anil D. Thank you very much for your positive feedback. We are glad you appreciated our good location, cleanliness, easy walking distance to the train station, and value for money. We also take note of your comments regarding the checkout process, compact rooms, dated furniture and bathroom, WiFi access, and ALL member recognition. Best regards, Erton Roci - Assistant General Manager

Other web-users rate our hotel

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  • 863 reviews 8.8/10 Service
  • 8 reviews 8.5/10 WiFi
  • 414 reviews 5.7/10 Cleanliness
  • 392 reviews 8.2/10 Breakfast
  • 209 reviews 3.9/10 Vibe
  • 180 reviews 4.6/10 Amenities

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