ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.1/5 836 reviews

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Description

Hotel extras

  • Green Key certified establishment

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

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Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
5
Surface of the largest room
240  /  2583.336 sq ft
Maximum seats capacity
240
Maximum capacity for banquets
100
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  836 reviews

TripAdvisor Rating  3.5/5  1,184 reviews

Customer review rating 5.0/5

Anna W. Solo - Confirmed reviews ALL

The Hotel is very well located, good breakfast buffet, tea facilities in the room. I was pleasantly surprised to get a free card to use public transport. I would recommend

Dear Anna W. Thank you very much for your excellent review and recommendation. We are delighted that you enjoyed our central location, the breakfast buffet, the tea facilities in the room, and the complimentary public transport card. It is great to know you felt well looked after throughout your stay. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Richard W. Couples - Confirmed reviews ALL

Easy checkin and room to ususal high standards

Dear Mr. W. Thank you very much for your perfect rating and for sharing your kind feedback with us. We are delighted to hear that you enjoyed the easy check-in, our high room standards, and especially the friendliness of our team. Your appreciation means a lot to us, and we will be happy to share your compliments internally. Best regards, Erton Roci - Assistant General Manager

Customer review rating 5.0/5

Simon S. Couples - Confirmed reviews ALL

I've been to a few hotels in Europe and this one by far had the most helpful and friendly staff , from the reception to the housekeeping they made me and my girlfriend feel so welcome. It's also perfect in terms of location about a 10/15 minute walk to the chapel bridge and old town area , multiple shops are located in the immediate area along with the lion monument. We highly recommend this hotel with its competitive rates for being so central to such a beautiful city.

Dear Simon, Thank you very much for your wonderful feedback and for recommending ibis Styles Luzern City. We’re delighted to hear that our team made you and your girlfriend feel so welcome and that you enjoyed our central location close to the Chapel Bridge, Old Town, and nearby attractions. It’s also great to know you found good value in our competitive rates, and we truly appreciate your loyalty as an ALL Accor member. Best regards, Erton Roci - Assistant General Manager

Good

TripAdvisor rating 4.0/5

eric19988 Friends getaway - TripAdvisor review

Nice staff, well located to get around the local area with clean rooms. Breakfast had a wide selection of fairly poor quality food, we didn't go on the 2nd or 3rd day because of this.

Customer review rating 2.5/5

L. L. H. Families - Confirmed reviews ALL

We arrived at Ibis Styles Lucern City Hotel on 23 December 2025 around 08:00am. Knowing our early arrival, I had previously emailed to inquire the possibility of an early check in, even if additional fee is required. I was told that there is no such policy, and the hotel will accommodate if there are rooms available. When we arrived and check with the front desk, the staff said “check in is 3pm ma’am, there is no hotel in the world that can check in so early……” After a 12+ hours flight, such a rude and impolite sarcasm is unexpected and deeply disappointing. We fully understand that check in times are in the afternoon and we don’t come to take lectures on hotel check in policy. It is a very unpleasant experience and such a bad start for our trip. We expect a higher standard of hospitality from your establishment.

Dear Ms. H., Thank you for taking the time to share your experience. We sincerely apologise for the inappropriate and unprofessional comment you encountered upon arrival. This is not the level of hospitality we stand for, and we fully understand how disappointing this must have felt, especially after a long journey. Please accept our apologies for the poor start to your stay. Your feedback has been taken very seriously and addressed internally to ensure this does not happen again. We hope to have the opportunity to regain your trust in the future. Best regards, Erton Roci – Assistant General Manager

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Other web-users rate our hotel

  • 810 reviews 9.3/10 Location
  • 984 reviews 5.6/10 Room
  • 696 reviews 8.5/10 Service
  • 10 reviews 8.9/10 WiFi
  • 515 reviews 5.1/10 Comfort
  • 396 reviews 4.7/10 Cleanliness
  • 393 reviews 8/10 Breakfast
  • 220 reviews 4/10 Vibe

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