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ibis Luzern Kriens Hotel 2.5 stars

Customer review rating 4.4/5 1,909 reviews

ALLSAFE approved hotel

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ibis Luzern Kriens
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+ 14 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • Public indoor car park with direct access to hotel & rooms.

  • Close to the exhibition grounds, Swissporarena and motorway access.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
Catering
  • 1 Bar(s)
  • Snack & beverage machinePaying
Business services
  • Copy/print service availablePaying

Hotel location

ibis Luzern Kriens

Industriestrasse 13
6010 kriens
switzerland

Tel: +41413494949

Fax: (+41)41/3494900

Check-in from 12h00

Check out up to 12h00

  • By plane

    BASEL EUROAIRPORT At 100km / 62.14 miles

  • By plane

    ZURICH AIRPORT At 85km / 52.82 miles

  • By train

    LUZERN SGV At 5km / 3.11 miles

GPS :47.02378, 8.299034

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Room with 1 double bed (160 x 200 cm) new sleep comfort, view of PilatusNon contractual photo

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Views: Mountain view *

Subject to availability

Room with 2 single beds (80 x 200 cm) new sleep comfort, view of PilatusNon contractual photo

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Mountain view *

Subject to availability

Room with 1 double bed (63x79 inches) + 1 single bed (35x79 inches), new sleep-easy conceptNon contractual photo

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Room with 2 single beds (35.4 x 78.7 in [90 x 200 cm])Non contractual photo

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Pilatus room by FlorianNon contractual photo

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Views: Hills view *

Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR

Non contractual photo

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Luzern Kriens

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,909 reviews

tripadvisor

TripAdvisor Rating 3.5/5

726 reviews

Good option to visit Luzern and region.

Customer review rating 4.0/5

Frederik Families - 14/04/2021 Confirmed reviews ALL

Clean, rooms with view on Pilatus mountain, 5m walk and 2 train stops from central station Luzern in center, free public transport ticket provided for Luzern.

Dear Frederik, It's so nice to see that you've been satisfied with our rooms and service provided. Thank you very much for sharing this with us. We hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

Fantastic Stay

Customer review rating 4.5/5

Afzal A. Families - 08/04/2021 Confirmed reviews ALL

Very warm service, great rooms.

Dear Afzal Azique, We are happy to read, that you've had a good stay in our hotel. Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon! Sincerely, Alexander Svab – Assistant General Manager

Well located and good stay

Customer review rating 5.0/5

Chandra Solo - 03/04/2021 Confirmed reviews ALL

Excellent customer service and friendly staff

Dear Chandra, It was a big pleasure for us to had the chance welcoming you after a long time in our hotel. Thank you so much for rating us very positive. Look forward to see you again soon. Take care of you and your family. Sincerely, S. Samil Benli – General Manager

Friendly Staff, Comfortable Bed

Customer review rating 3.5/5

Kev Business - 16/03/2021 Confirmed reviews ALL

All good. It was pretty cold in the room, probably the heating was turned down a bit since due to Covid less people are actually staying there. Bar was open

Dear Kev, Thank you for the positive review of our hotel! I am glad to see that you were satisfied with the assistance of my staff. Concerning the temperature in the room or any other small issue, we kindly invite our guests to contact our reception team. We will be more than happy to assist you. We hope to see you again very soon. Sincerely, S. Samil Benli – General Manager
Customer review rating 4.5/5

Rb Couples - 03/03/2021 Confirmed reviews ALL

I felt completely safe with the cleaning and disinfection in corona time

Dear RB, Thank you for your stay and for the great review of our hotel! We are glad that you enjoyed your accommodation and felt safe during your stay. We all hope to see you again very soon. Sincerely, S. Samil Benli – General Manager
Customer review rating 4.5/5

Anonymous Couples - 24/09/2020 Confirmed reviews ALL

Problem with safe unable to open. After opening by Ibis, I tried again according description of safe operation, but unable to open. After entering code and hashtag the amber light flashing again. The problem could not be fixed during the weekend. I was surprised with the refrigerator in the room, very convenient. I hope it will be the new standard.

Dear Guest, Thank you very much for the very positive review. IT's a real pleasure to know, that you had a satisfied stay. If you need any assistance, we invite you to contact our reception staff, so they can take appropriate action immediately. It's our hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

Clean, comfortable, helpful staff

Customer review rating 5.0/5

Janicet Solo - 28/07/2020 Confirmed reviews ALL

From the warm reception upon check-in, throughout my stay, the hotel staff were very professional and helpful. The hotel itself is clean and the location worked well for public transportation. I would stay here again.

Dear JaniceT, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli – General Manager

Well located as a stopover on way to Italy

Customer review rating 4.0/5

Nigel M. Couples - 26/07/2020 Confirmed reviews ALL

Friendly, clean with helpful staff. There were perfectly adequate covid practices. The prepacked breakfast was good and the room was comfortable.

Dear Nigel M, Thank you for the great review of our hotel and compliments to our hotel staff. We are glad that you had a good stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

Good hotel in transit to Italy

TripAdvisor rating 5.0/5

R7484MQrobh 09/06/2020 TripAdvisor review

We have been coming here for years on our way to Italy. Normally in March but with the Covid-19 pandemonium our trip was delayed. Sleeping in front of the Gotthard tunnel and in the morning before the busy traffic through the tunnel! All facilities around the hotel, parking garage, food, drinks and refueling.

Dear R7484MQrobh, A big thank from all the team for this great rate and nice review! It is always a pleasure for us to welcome you when you drive through Switzerland and a great privilege to gain your loyalty. We hope that you're enjoying your time in Italy and will visit us again on your way back home. Best Regards, S. Samil Benli - General Manager

Friendly and helpful staff. Clean big room.

Customer review rating 4.0/5

Thuy Families - 10/01/2020 Confirmed reviews ALL

Front desk staff extremely friendly and helpful. The room was clean and big. Comfortable stay.

Dear Thuy, Thank you for the great review of our hotel! I am very happy to see, that you were excited with the assistance of my staff and found our rooms big&clean. We hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

It was a wonderful stay

Customer review rating 4.5/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

We were welcomed by Alexander, who was extremely helpful and guided us really well. He explained the places to visit, public transport etc. The entire staff and the overall experience was amazing. Thank you for making our holidays memorable.

Dear Shivani M., Thank you very much for your lovely comments and for your compliments to our hotel staff. It's for us a real pleasure to see your satisfaction with our hotel services. We hope to welcome you very soon again and wish you wonderful time. Sincerely, Alexander Svab – Assistant General Manager

Room spray

Customer review rating 3.5/5

R. D. Business - 20/12/2019 Confirmed reviews ALL

Don't use room sprays, it smells badly, all clothes reach for it all the time.

Dear R. D, We thank you very much for your review as well as your feedback concerning the room spray. I do appreciate your comment, which is most valuable to us. I will sensible our Housekeeping staff on that issue. Thank you very much again for your feedback. We all wish you merry Christmas and a wonderful new year. Sincerely, S. Samil Benli – General Manager

Short stay

Customer review rating 4.5/5

Ds Business - 30/10/2019 Confirmed reviews ALL

Good

Dear DS, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

Excellent stay; thanks to Cesar at front desk for all the support!

Customer review rating 5.0/5

Praveen S. Families - 28/10/2019 Confirmed reviews ALL

Great stay. Specific thanks to Cesar at front desk who made it a point to make our Luzern experience very memorable. He was very helpful and a pleasant guide for us throughout the stay. He took effort to show us the parking, show us the way to public transport, help with the requirements for the child and overall making the experience exceptional.

Dear Samraj Praveen S., With a big pleasure we've read your beautiful comment to your recent stay in our hotel. We all thank you very much for sharing your kind words with us and look forward to welcome you very soon again. Best Regards, Alexander Svab – Assistant General Manager

Exceptional service

Customer review rating 5.0/5

Douglas T. Friends - 26/10/2019 Confirmed reviews ALL

Your manager went way out of his way to assist us with the Renault GPS, unlike the Hertz crew in Strasbourg. Not his job to go to our car and review the gps system. Amazing to meet such a personable manager who will go all out to help a client.

Dear Mr. Douglas T., Thank you very much for your perfect review! It is a real pleasure to know that you have enjoyed your stay with us! We all work harder every day to make everyone feel home and comfortable. We hope to see you again very soon! Best Regards, Alexander Svab – Assistant General Manager

Highly Recommended

TripAdvisor rating 5.0/5

Greg B Couples - 26/10/2019 TripAdvisor review

Great place to stay. Easy access to train station to see the sights. Only two stops to central Lucerne. Room was very comfortable - roomy, good bed and excellent shower. Check in and out very efficient . Ceaser was extremely helpful as were the other staff we dealt with.

Dear Greg B, Thank you so much for sharing your compliments and for your recommendation on Tripadvisor. I'm happy to hear you enjoyed your stay with us and that our staff were able to fulfill your expectations. It's so nice to hear you described them especially Cesar as excellent; I will pass your compliments on to them! We very much hope that we can welcome you again at the nearest future. Best Regards, S. Samil Benli - General Manager

Highly Recommended

Customer review rating 5.0/5

Gregory Couples - 22/10/2019 Confirmed reviews ALL

Great location. First class service.

Dear Gregory, Thank you for the great review of our hotel in here and also on Tripadvisor! It's really a big pleasure for us to see your satisfaction. We all hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

Stop over

TripAdvisor rating 4.0/5

knapt0n Couples - 29/09/2019 TripAdvisor review

We stayed here as a stop over on our way from Italy. The hotel was easy to find and even though it was not near the centre of Lucern it was only 2 stops on the train. The station and bus stops were within walking distance and we were given a free city pass. If you didn’t want to go into the centre there was a restaurant and a Macdonalds nearby.

Dear knapt0n, Thank you for making the Ibis Luzern kriens your hotel of choice while travelling through Switzerland. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again. Best regards, S. Samil Benli - General Manager

In transit

TripAdvisor rating 4.0/5

R7484MQrobh Couples - 31/03/2019 TripAdvisor review

Great hotel and shortly before the Gotthard tunnel. Early in the morning the opportunity to go through the tunnel before the traffic jam. Car stands with the luggage for an acceptable payment in a parking garage under the hotel

Dear R7484MQrobh, Thank you very much for posting your thoughts on Tripadvisor. We are happy to see that you had a good stay and hope also a good rest. If you plan to make a stop during your journey back home, we will be very pleased to welcome you again in our hotel. Best Regards, S. Samil Benli - General Manager

No basic facilities

TripAdvisor rating 3.0/5

jmd615 Family - 12/10/2018 TripAdvisor review

No hot water kettle in the room, no tea, coffee sachets in the room. The fan was not working. Basic facilities must be provided unnecessary trouble in the morning to come down 5 floors for a cup of tea?

Dear jmd615, Thank you very much for giving your feedback to your recent stay in our hotel. I am sorry that your experience did not meet whole of your needs. As we are a 2 Star hotel within Ibis Chain, we do not have the expected amenities in our hotel. But you can barrow of course due to availability an electrical kettle to use in your room. Should there be something wrong with the room, we encourage you to contact our reception, who is 24 hours on your service. Thank you very much again for your feedback, which is most valuable to us. It is my hope we can welcome you again in the future. Sincerely, S. Samil Benli - General Manager

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