ibis Luzern Kriens Hotel 2 stars

Customer review rating 4.4/5 1,740 reviews
ibis Luzern Kriens
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+ 14 Services
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Luzern Kriens

Industriestrasse 13
6010
kriens
switzerland

Tel: +41413494949

Fax: (+41)41/3494900

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    BASEL EUROAIRPORT At 100km / 62.14 miles

  • By plane

    ZURICH AIRPORT At 85km / 52.82 miles

  • By train

    LUZERN SGV At 5km / 3.11 miles

GPS :47.02378, 8.299034

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Room with 1 double bed (160 x 200 cm) new sleep comfort, view of Pilatus

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: Mountain view *

* Subject to availability

Room with 2 single beds (80 x 200 cm) new sleep comfort, view of Pilatus

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: Mountain view *

* Subject to availability

Room with 1 double bed (63x79 inches) + 1 single bed (35x79 inches), new sleep-easy concept

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
Accessible room

Room with 2 single beds (35.4 x 78.7 in [90 x 200 cm])

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Pilatus room by Florian

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: Hills view *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR

Non contractual photo

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Luzern Kriens

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,740 reviews

tripadvisor

TripAdvisor Rating 3.5/5

717 reviews

Friendly and helpful staff. Clean big room.

Customer review rating 4.4/5

Thuy Families - 10/01/2020 Confirmed reviews ALL

Front desk staff extremely friendly and helpful. The room was clean and big. Comfortable stay.

Dear Thuy, Thank you for the great review of our hotel! I am very happy to see, that you were excited with the assistance of my staff and found our rooms big&clean. We hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

It was a wonderful stay

Customer review rating 4.4/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

We were welcomed by Alexander, who was extremely helpful and guided us really well. He explained the places to visit, public transport etc. The entire staff and the overall experience was amazing. Thank you for making our holidays memorable.

Dear Shivani M., Thank you very much for your lovely comments and for your compliments to our hotel staff. It's for us a real pleasure to see your satisfaction with our hotel services. We hope to welcome you very soon again and wish you wonderful time. Sincerely, Alexander Svab – Assistant General Manager

Room spray

Customer review rating 4.4/5

R. D. Business - 20/12/2019 Confirmed reviews ALL

Don't use room sprays, it smells badly, all clothes reach for it all the time.

Dear R. D, We thank you very much for your review as well as your feedback concerning the room spray. I do appreciate your comment, which is most valuable to us. I will sensible our Housekeeping staff on that issue. Thank you very much again for your feedback. We all wish you merry Christmas and a wonderful new year. Sincerely, S. Samil Benli – General Manager

Short stay

Customer review rating 4.4/5

Ds Business - 30/10/2019 Confirmed reviews ALL

Good

Dear DS, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

Excellent stay; thanks to Cesar at front desk for all the support!

Customer review rating 4.4/5

Praveen S. Families - 28/10/2019 Confirmed reviews ALL

Great stay. Specific thanks to Cesar at front desk who made it a point to make our Luzern experience very memorable. He was very helpful and a pleasant guide for us throughout the stay. He took effort to show us the parking, show us the way to public transport, help with the requirements for the child and overall making the experience exceptional.

Dear Samraj Praveen S., With a big pleasure we've read your beautiful comment to your recent stay in our hotel. We all thank you very much for sharing your kind words with us and look forward to welcome you very soon again. Best Regards, Alexander Svab – Assistant General Manager

Exceptional service

Customer review rating 4.4/5

Douglas T. Friends - 26/10/2019 Confirmed reviews ALL

Your manager went way out of his way to assist us with the Renault GPS, unlike the Hertz crew in Strasbourg. Not his job to go to our car and review the gps system. Amazing to meet such a personable manager who will go all out to help a client.

Dear Mr. Douglas T., Thank you very much for your perfect review! It is a real pleasure to know that you have enjoyed your stay with us! We all work harder every day to make everyone feel home and comfortable. We hope to see you again very soon! Best Regards, Alexander Svab – Assistant General Manager

Highly Recommended

TripAdvisor rating 3.5/5

Greg B Couples - 26/10/2019 TripAdvisor review

Great place to stay. Easy access to train station to see the sights. Only two stops to central Lucerne. Room was very comfortable - roomy, good bed and excellent shower. Check in and out very efficient . Ceaser was extremely helpful as were the other staff we dealt with.

Dear Greg B, Thank you so much for sharing your compliments and for your recommendation on Tripadvisor. I'm happy to hear you enjoyed your stay with us and that our staff were able to fulfill your expectations. It's so nice to hear you described them especially Cesar as excellent; I will pass your compliments on to them! We very much hope that we can welcome you again at the nearest future. Best Regards, S. Samil Benli - General Manager

Highly Recommended

Customer review rating 4.4/5

Gregory Couples - 22/10/2019 Confirmed reviews ALL

Great location. First class service.

Dear Gregory, Thank you for the great review of our hotel in here and also on Tripadvisor! It's really a big pleasure for us to see your satisfaction. We all hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

Excellent experience

Customer review rating 4.4/5

L. F. Couples - 10/10/2019 Confirmed reviews ALL

Check-in and check-out went smooth. The room was spacious and clean. Breakfast was satisfying. Great vicinity to good restaurants and covered parking space nearby were a plus.

Dear L. F., Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards S. Samil Benli – General Manager

Good price and good room for 2 stars

Customer review rating 4.4/5

Anonymous Families - 09/10/2019 Confirmed reviews ALL

All was fine. Service friendly. Breakfast variety good. For one night with 1 kid it was fine. The bed was for me personally not so comfortable but for my husband ok.

Dear Aniko, Thank you for making us your hotel of choice while visiting Lucerne. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again. Sincerely, S. Samil Benli – General Manager

Great location just outside of city centre

Customer review rating 4.4/5

Bobby Couples - 07/10/2019 Confirmed reviews ALL

This hotel is only 2 stops from city centre. The staff was very helpful and polite.

Dear Bobby, I'm happy very to hear you enjoyed your stay with us and that our staff were great. It's also nice to see that you were happy with our quiet location. We will be very pleased to welcome you very soon again in our hotel. Sincerely, S. Samil Benli – General Manager

This was a great hotel to stay in

Customer review rating 4.4/5

Gavin Couples - 01/10/2019 Confirmed reviews ALL

We found the staff to be friendly and helpful. The breakfast selection was good and it was always restocked. It was a nice quiet room with a lovely view of the mountain.

Dear Gavin, Thank you very much for your lovely comments and for your compliments to our hotel staff. It's for us a real pleasure to see your satisfaction with our hotel services. We hope to welcome you very soon again and wish you wonderful time. Sincerely, Alexander Svab – Assistant General Manager

Great alternative to central Lucerne

Customer review rating 4.4/5

Good H. A. G. L. Couples - 30/09/2019 Confirmed reviews ALL

Yes this is a basic Ibis but it is clean comfortable and really good if you have a car. The hotel is close to a great steakhouse restaurant, and only a short walk and a couple of stops to the train. Very easy to get into Lucerne.

Dear Ian, With a big pleasure we've read your comment to your recent stay in our hotel. We all thank you very much for sharing your kind words with us and look forward to welcome you very soon again. Best Regards, Alexander Svab – Assistant General Manager

Stop over

Customer review rating 4.4/5

Suem Couples - 30/09/2019 Confirmed reviews ALL

We stopped here on our way from Italy, the hotel was in a good position especially with private parking which was a priority. It was easy to get the train into the city which we did and a member of staff gave us a city pass and explained how to catch the train. The bedrooms are a bit sparse but that is normal for Ibis. Ok for a one night stay.

Dear Sue, Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you enjoyed your time in our hotel. We are looking forward to see you again! Sincerely, Alexander Svab – Assistant General Manager

Stop over

TripAdvisor rating 3.5/5

knapt0n Couples - 29/09/2019 TripAdvisor review

We stayed here as a stop over on our way from Italy. The hotel was easy to find and even though it was not near the centre of Lucern it was only 2 stops on the train. The station and bus stops were within walking distance and we were given a free city pass. If you didn’t want to go into the centre there was a restaurant and a Macdonalds nearby.

Dear knapt0n, Thank you for making the Ibis Luzern kriens your hotel of choice while travelling through Switzerland. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again. Best regards, S. Samil Benli - General Manager

Nice place to stay

Customer review rating 4.4/5

L P. Families - 18/09/2019 Confirmed reviews ALL

Good place

Dear L P., Thank you very much for your perfect review. With hope to see you again in our hotel, wish you a wonderful time. Sincerely, Alexander Svab – Assistant General Manager

Short city break in nice hotel

Customer review rating 4.4/5

Ari Couples - 17/09/2019 Confirmed reviews ALL

We came to the Turner exhibition and even if the hotel is not in the city center of Lucern you reach it in few minutes. On top of that there is s good restaurant next door. Good breakfast, functional and clean room.

Dear Mr. B., Thank you very much for your lovely comments. It's for us a real pleasure to see your satisfaction with our hotel services. We hope to welcome you very soon again and wish you wonderful time. Sincerely, Alexander Svab – Assistant General Manager
Customer review rating 4.4/5

Anonymous Families - 16/09/2019 Confirmed reviews ALL

Tiny rooms and not up to the mark.

Dear Guest, Thank you very much for posting your thoughts on here. I'm very sorry to hear that you were disappointed with your stay with us. I fully understand your disappointment if you were expecting a large room. But by Ibis, the room size is almost the same standard of course with some exceptions. Nevertheless I hope you enjoyed the wonderful mountain view from your room. Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, S. Samil Benli – General Manager

Great service

Customer review rating 4.4/5

Martin Couples - 10/09/2019 Confirmed reviews ALL

We were greeted on an extremely professional and helpful manner. The member of staff was excellent, describing the free train transfer into Luzern and everything we needed to know.

Dear Martin, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli – General Manager

Short but good

Customer review rating 4.4/5

Marian Couples - 02/09/2019 Confirmed reviews ALL

Good location for 1 night travelling from Uk to Venice, by car. Nice town to visit. Also find a car park space outside, which is free, maybe because was Sunday.

Dear Mr. T., Thank you very much for staying with us and for sharing your experiences. It's for us a real pleasure to see your satisfaction with our hotel services. We hope to welcome you very soon again and wish you wonderful time. Sincerely Alexander Svab – Assistant General Manager
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