ibis Luzern Kriens 3 stars

Customer review rating (ALL Rating) 4.4/5 520 reviews

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ibis Luzern Kriens - Image 1
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Industriestrasse 13, 6010 KRIENS, Switzerland

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • Public indoor car park with direct access to hotel & rooms.

  • Close to the exhibition grounds, Swissporarena and motorway access.

Our accommodation(s)

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Hotel location

ibis Luzern Kriens

Industriestrasse 13
6010 KRIENS
Switzerland

GPS:47.02378, 8.299034

Telephone
Fax +41 41 349 49 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  520 reviews

TripAdvisor Rating  4.0/5  765 reviews

Good stay, a few minutes from the train station with a nice breakfast.

Customer review rating 4.0/5

Mahv Families - Confirmed reviews ALL

On the whole, I was satisfied with the hotel. The location of this hotel was great. The lady at the check in point wasn't aware of my request to have an extra bed and that the hotel had agreed for me to previously to use the cost of the early check in for the breakfast. Despite her saying that her English was not at an advanced level, she articulated herself very well, used her initiative and dealt with it excellently /also professionally. She reviewed my emails with the hotel and agreed that it was correct. She also said that she would provide a folding bed (which had already been put in the room) and provided a ticket to roam around Lucerne for free, which was lovely. The room itself was clean but the beds (especially the folding bed) were not comfortable at all but given the price paid for 1 night including breakfast, I do not wish to be too negative about it. Water was provided in the room, which was appreciated. In the morning, we were provided with a lovely breakfast, which was well worth the price! I would definitely return to stay with you at your hotel but I would just suggest that the quality of the beds improve! Other than that, a very pleasant stay. Thank You!

Dear Mahv, Thank you very much again for taking the time to provide us with your feedback on your recent stay. It is always encouraging to receive positive comments and we will be sure to share your kind words with all our colleagues. I really am very happy that you were satisfied with the assistance of my staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to it. Sincerely, S. Samil Benli – General Manager

Great stay and exceeded expectations

TripAdvisor rating 5.0/5

A5091VIkayw TripAdvisor review

This hotel exceeded our expectations. The room was spacious, clean and the shower room a decent size too. Grateful to have hand towels as well as bath towels (some Ibis of this grade provide only bath towels). Most welcome was the small fridge and the kettle. So lovely to be able to make a hot drink whenever we wanted. Plus of course the superb view of the mountains. We had a warm welcome at reception. Svetlana was able to explain was was available locally, gave us a map and the Luzern visitor cards which gave free use of trains and buses within Luzern (zone 10). We used Kriens Mattenhof station to the centre of Luzern, but the 14 bus is another option. The trains are frequent and the journey only takes 4 minutes. The area around the Mattenhof station is under redevelopment, so it was good to be sufficiently distant for noise from building works not to be an issue (a short walk). There are shops, cafes and restaurants in this area. We liked Jack's Cevap house for casual dining. The Migros supermarket is great for picking up milk and other provisions, but note they don't sell alcohol (there is an Aldi store in the area). The hotel is on the edge of a commercial zone and an established residential one; we looked over family homes. We found it to be quiet and were pleased we'd chosen this for our three-night stay.

Dear A5091Vlkayw, Thank you so much for your very positive review on Tripadvisor. It's such a pleasure to see that you had a wonderful stay at our hotel and were satisfied with the services we provided. Thank you also for your compliment to our staff. I will of course pass on your kind words to them. Thank you again for your perfect review and we hope to see you again at the Ibis Luzern-Kriens. Sincerely, S. Samil Benli - General Manager

Customer review rating 0.5/5

Anand V. Business - Confirmed reviews ALL

horrible. unclean beds, stinking bathroom, no room service, extremely small bathroom, not enough pillows, worst hotel ever

Dear Anand, Thank you for taking the time to share your feedback. While I regret your experience was not a positive one, I am grateful you took the time to share your feedback. It is invaluable to us and will be used to drive improvements. We strive to deliver an exceptional guest experience, and it is clear we fell short in this instance. If you give us the opportunity to regain your trust, I can assure you we will do our utmost to provide the excellent hotel experience that so many of our guests have come to expect. Sincerely, S. Samil Benli – General Manager

Nice location

Customer review rating 4.0/5

Rheza Friends - Confirmed reviews ALL

nice hotel, good location. near the station and bus stop. easy to commute everywhere. the hotel also has a parking facility for guest.

Dear Rheza, We really appreciate you taking the time to complete a survey about your recent stay. I will share your kind words with our team. Your experiences encourage us to serve our guests to the best of our ability. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Yours sincerely, S. Samil Benli – General Manager

Excellent stay

Customer review rating 4.5/5

Kailash N. C. Couples - Confirmed reviews ALL

Extremely helpful receptionists, excellent location, large variety for breakfast, very well maintained rooms.

Dear Kailash N. C., What a great pleasure to see your satisfaction especially with our staff and also with our breakfast buffet. We all thank you very much for sharing your lovely words with us, which i'vve already shared with my team. We hope your next visit will be as pleasant as the previous one. We look forward for it. Sincerely, S. Samil Benli – General Manager

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Other web-users rate our hotel

  • 460 reviews 8.7/10 Location
  • 551 reviews 6.9/10 Room
  • 439 reviews 9.1/10 Service
  • 11 reviews 8.8/10 WiFi
  • 360 reviews 5.9/10 Comfort
  • 216 reviews 7.8/10 Cleanliness
  • 192 reviews 6.9/10 Breakfast
  • 49 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.