Ibis Lucerne Kriens 3 stars

Customer review rating (ALL Rating) 4.4/5 427 reviews

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Ibis Lucerne Kriens - Image 1
Ibis Lucerne Kriens - Image 2
Ibis Lucerne Kriens - Image 3
Ibis Lucerne Kriens - Image 4
Industriestrasse 13, 6010 KRIENS, Switzerland

Description

Hotel extras

  • Reception desk open 24 hours.

  • Free ticket for public transport.

  • Free Lucerne guest card with many discounts for mountain railways, museums, and excursions.

  • Public indoor car park with direct access to the hotel & room.

  • Close to the exhibition center, Pilatus Arena, Swissspor Arena and freeway junction.

Our accommodation(s)

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Hotel location

Ibis Lucerne Kriens

Industriestrasse 13
6010 KRIENS
Switzerland

GPS:47.02378, 8.299034

Telephone
Fax +41 41 349 49 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  427 reviews

TripAdvisor Rating  3.7/5  772 reviews

Customer review rating 5.0/5

Graeme S. Couples - Confirmed reviews ALL

Our expectations were exceeded. Spacious, well maintained room with breathtaking views, secure parking, free public transport into Lucerne, nearbay restaurants and excellent hotel staff.

Dear Graeme, Thank you so much for your wonderful feedback! We’re delighted to hear that your stay exceeded expectations and that you enjoyed the spacious room, beautiful views, secure parking, and complimentary public transport. It’s also great to know that our team and nearby dining options made your stay even more enjoyable. We look forward to welcoming you back on your next visit to Lucerne! Sincerely, S. Samil Benli - General Manager

Customer review rating 3.5/5

Suhas G. Families - Confirmed reviews ALL

Need to improve on the reception experience.need to be more prompt.

Dear Suhas G., Thank you for your feedback. We apologize that your reception experience was not as prompt as expected. We will review this with our team to ensure quicker and more efficient service for our guests. We appreciate your comments and hope to provide a smoother experience on your next visit. Sincerely, S. Samil Benli - General Manager

Mildew, mold and no-wifi!

TripAdvisor rating 2.0/5

Jessica H TripAdvisor review

I have stayed at several Ibis properties in the past and have come to expect a consistent standard of cleanliness, comfort, and basic amenities. Unfortunately, our experience at this location fell short of those expectations. The condition of the bathroom was unacceptable. There was visible black mold in the grout and on the showerhead—something that not only reflects poor maintenance but also poses a health risk. Additionally, the towels were covered in mildew spots, which is both unhygienic and unacceptable at any accommodation. Secondly, we were surprised and disappointed to find that there was no Wi-Fi available during our stay. In today’s travel world, reliable internet access is not a luxury but a basic necessity, especially for guests who rely on it to plan ongoing travel arrangements. This lack of connectivity caused significant inconvenience for us. I would like to acknowledge, however, that the front desk staff member on duty was extremely courteous and went out of his way to assist us, particularly in trying to find nearby alternatives to access Wi-Fi. Their professionalism and willingness to help were very much appreciated. While I understand that occasional issues can arise, the combination of poor room cleanliness and the absence of basic amenities such as Wi-Fi made our stay unsatisfactory. I hope this feedback is taken seriously, and I trust that steps will be taken to address these problems so that future guests do not face the same issues.

Dear jessicahX2978BK, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear that your recent stay did not meet the high standards you have come to expect from Ibis. Please accept our sincerest apologies for the issues you encountered. The condition of the bathroom and towels you described is completely unacceptable and not reflective of our usual housekeeping standards. We have already addressed this matter with our housekeeping and maintenance teams to ensure immediate corrective action and stricter quality checks moving forward. Regarding the Wi-Fi outage, we understand how essential reliable connectivity is for our guests. Unfortunately, we experienced an unexpected technical issue during your stay, and we regret the inconvenience it caused. Our service provider has since resolved the problem to prevent future disruptions. On a positive note, I am pleased to hear that our front desk team member made a positive impression through his professionalism and helpfulness. Your kind words will be shared with him as recognition of his excellent service. We truly value your feedback as it helps us improve. I hope you will give us another opportunity to restore your confidence in our hotel and deliver the comfortable, reliable experience you expect from Ibis. Sinrecerely, S. Samil Benli - General Manager

Customer review rating 0.5/5

Saurabh T. Couples - Confirmed reviews ALL

The checkin was good, the stay was poor. Room was too small, no room service. Our requests were not met.

Dear Guest, Thank you for your feedback. We’re truly sorry to hear that your stay did not meet your expectations, especially regarding the room size and service. We would like to clarify that we do offer vegetarian options, and we regret if this was not clearly communicated during your stay. Your comments have been shared with our team to ensure better guest communication in the future. We value your loyalty as a Silver ALL member and hope to welcome you again for a more pleasant experience. Kind regards, M. Özer - Front Office ibis Luzern-Kriens

Customer review rating 5.0/5

Colin H. Solo - Confirmed reviews ALL

It was easy to find from the nearby train station and very comfortable and pleasant surroundings inside. I liked my room very much and slept well. The breakfast was fabulous, and conveneintly, as they started at 6, I was just able to fit in breakfast on the 2nd morning before leaving when I had a very early start.

Dear Guest, Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. It is wonderful to know that our breakfast service met your needs, particularly with your early schedule. We appreciate your kind words and look forward to welcoming you back in the future. Warm regards, M. Özer - Front Office ibis Luzern-Kriens

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Other web-users rate our hotel

  • 417 reviews 8.8/10 Location
  • 503 reviews 7.2/10 Room
  • 371 reviews 8.6/10 Service
  • 7 reviews 6.5/10 WiFi
  • 321 reviews 6/10 Comfort
  • 189 reviews 8.1/10 Cleanliness
  • 163 reviews 6.5/10 Breakfast
  • 36 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.