Ibis Lucerne Kriens 3 stars

Customer review rating (ALL Rating) 4.4/5 445 reviews

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Description

Hotel extras

  • Reception desk open 24 hours.

  • Free ticket for public transport.

  • Free Lucerne guest card with many discounts for mountain railways, museums, and excursions.

  • Public indoor car park with direct access to the hotel & room.

  • Close to the exhibition center, Pilatus Arena, Swissspor Arena and freeway junction.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Ibis Lucerne Kriens

Industriestrasse 13
6010 KRIENS
Switzerland

GPS:47.02378, 8.299034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  445 reviews

Customer review rating 4.5/5

Sanjit K. P. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Michael H. Friends - Confirmed reviews ALL

Customer review rating 0.5/5

Madhup K. T. Families - Confirmed reviews ALL

Dear Madhup K. T., Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and regret that it did not meet your expectations. We understand how disappointing it must have been to discover that the hotel does not have air conditioning after your arrival. We also regret that the communication regarding this feature and the subsequent cancellation process left you feeling frustrated and unsupported. This is certainly not the impression or level of service we strive to provide. Your comments regarding the interaction with our reception team, particularly the lack of empathy you experienced, have been shared with the relevant management team for review. We also appreciate you bringing the discrepancy regarding the cancellation reason to our attention, as this is something we will investigate internally. I've checked again to be sure, and I can see that your reservation has been cancelled and your refund has been processed. We value all of our guests, including our loyal Accor Live Limitless members, and we are truly sorry that we fell short of your expectations on this occasion. Thank you again for your feedback. We hope you will allow us the opportunity to restore your confidence in us in the future. Sincerely, S. Samil Benli - General Manager

Customer review rating 4.5/5

Paul L. Friends - Confirmed reviews ALL

Customer review rating 2.0/5

Fredericus V. D. W. Business - Confirmed reviews ALL

Dear Mr. V. D. Westelaken, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the friendliness of our staff, the spacious room, and our convenient location with easy train connections. We also appreciate your comments regarding the lack of air conditioning. We understand that this can affect comfort, especially during warmer periods, and we are sorry that it impacted your stay. Your feedback is valuable and will be taken into consideration as we continue to improve our facilities. We hope to have the opportunity to welcome you again and provide you with an even more comfortable stay. SIncerely, S. Samil Benli - General Manager

Other web-users rate our hotel

  • 383 reviews 8.5/10 Location
  • 493 reviews 7.4/10 Room
  • 346 reviews 9/10 Service
  • 7 reviews 5.6/10 WiFi
  • 315 reviews 5.7/10 Comfort
  • 174 reviews 8.6/10 Cleanliness
  • 154 reviews 6.2/10 Breakfast
  • 37 reviews 5.3/10 Food

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