Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 661 reviews

Mercure Jakarta Simatupang - Image 1
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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo, Kampung Betawi Situ Babakan and Museum Layang - layang

Our accommodation(s)

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Room 1

Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  661 reviews

Customer review rating 4.5/5

Han L. E. C. Business - Confirmed reviews ALL

Dear Mr. Han L. E. C., Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our breakfast and found your bed comfortable. We are also pleased that you appreciated our convenient location, with easy walking access to nearby entertainment options such as After Hour for billiards. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Guest Experience Team

Customer review rating 1.0/5

Kevanpakkuan Y. Business - Confirmed reviews ALL

Dear Mr. Kevanpakkuan Y., Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the bathroom, towels, and working desk during your stay. This is certainly not the standard of cleanliness and comfort we strive to provide. We regret that the mould, worn and unpleasant-smelling towels, as well as the food stains and crumbs on the working desk affected your experience. Your feedback has been taken seriously and will be shared with our Housekeeping team for immediate review and corrective action. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to restore your confidence in our service and provide you with a much more comfortable experience on your next visit. Best Regards, Guest Experience Team

Customer review rating 5.0/5

Rony M. Business - Confirmed reviews ALL

Dear Mr. Rony M., Thank you very much for your heartfelt and wonderful review. We are truly honored to know that Mercure Simatupang has felt like a home away from home for you since your first visit in 2017. We are delighted to hear that you continue to appreciate the warm hospitality, helpfulness, and professionalism of our entire team, as well as our rooms, food, and well-maintained facilities. Your kind recognition of Pak Soleh, Ibu Pika, and Ibu Endang is especially appreciated, and we will certainly share your compliments with them. Your continued trust and loyalty over the years mean a great deal to us. We look forward to welcoming you back and making every stay feel just as comfortable, warm, and memorable as home. Best Regards, Guest Experience Team

Customer review rating 4.0/5

Richard C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Natasha C. H. Business - Confirmed reviews ALL

Dear Mrs. Natasha C. H., Thank you very much for your wonderful feedback. We are delighted to hear that our team went above and beyond to accommodate your needs and that you found our responses to your queries efficient and attentive. Your kind words are truly appreciated and serve as great encouragement for our team to continue delivering warm, responsive, and professional service. We look forward to welcoming you back and providing another exceptional experience on your next visit. Warm Regards, Guest Experience Team

Other web-users rate our hotel

  • 222 reviews 8.7/10 Location
  • 953 reviews 8.7/10 Room
  • 1,841 reviews 9.4/10 Service
  • 38 reviews 6.1/10 WiFi
  • 1,367 reviews 9.4/10 Food
  • 552 reviews 9/10 Cleanliness
  • 456 reviews 9.1/10 Breakfast
  • 131 reviews 6.5/10 Comfort

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