Dear Mr. Budi S., Thank you for sharing your feedback with us. We sincerely apologize that the TV channel selection in your room did not meet your expectations. Your feedback is highly appreciated and will be shared with our team as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay experience. Warm Regards, Guest Experience Team

Dear Mrs. Windi P. L., Thank you very much for choosing Mercure to celebrate your father’s special birthday with your family. It is truly our pleasure to be part of such a meaningful occasion, and we are delighted to know that the mirror art arrangement helped make his birthday even more memorable. We are especially grateful for your kind recognition of our team. We will certainly share your appreciation with Mas Harun for his assistance during check-in, Mbak Nia for making your check-out experience smooth, and Mbak Endang for her warm and friendly service at the restaurant. Your kind words mean a great deal to us and serve as a wonderful motivation for the entire team to continue delivering warm and heartfelt hospitality. Once again, thank you for celebrating this special moment with us. We look forward to welcoming you and your family back to Mercure for another memorable stay. Warmest regards, Guest Experience Team

Dear Mrs. Alym a. e. p. m., Thank you very much for your positive feedback! We are delighted to know that you enjoyed your stay with us and were satisfied with the room, service, and breakfast. Your kind appreciation means a lot to our team and encourages us to continue delivering warm and memorable hospitality to every guest. We look forward to welcoming you back for another pleasant stay with us. Warm Regards, Guest Experience Team

Dear Mrs. Vania A., Thank you for sharing your experience with us. We sincerely apologize that your recent stay did not meet the comfort and quality standards you have come to expect, particularly with the air conditioning issue and the room condition. We truly appreciate your understanding and are glad to hear that you found the Smart TV to be a positive feature during your stay. Your feedback regarding the air conditioning and room condition is highly appreciated and will be shared with our relevant team for immediate attention. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay on your next visit. Warm Regards, Guest Experience Team

Dear Mr. Ricky S., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. Please accept our sincere apologies that your experience at Mercure Jakarta Simatupang did not meet your expectations, particularly as an Accor Platinum member. We are truly sorry that you did not feel adequately recognized and appreciated for your Platinum status, and that the birthday occasion you had shared with us in advance was not acknowledged with the thoughtful touch you had expected. We fully understand how disappointing this must have been, especially after taking the time to communicate these details prior to your arrival. We also sincerely regret the inconvenience caused by the handling of your three consecutive reservations. Having to repeatedly explain and follow up on an arrangement that had already been communicated and confirmed should not have happened. Your feedback regarding our internal communication and coordination is very valuable, and we will review this matter with the relevant teams to prevent a recurrence. Regarding the small insect you noticed under the bed, we appreciate you bringing this to our attention and understand how unpleasant and concerning such an observation can be. Although we respect your clarification that you could not identify the insect, we take cleanliness and room hygiene very seriously and will ensure that this concern is properly followed up with our Housekeeping team. Most importantly, we are disappointed to learn that our service, preparation, communication, and attention to detail did not reflect the experience you expected from Mercure Jakarta Simatupang. Your comments have been shared with the relevant departments as an important reminder of the level of care and consistency we strive to provide to our guests, especially our valued Accor members. Thank you again for your honest feedback. We sincerely hope to have the opportunity to restore your confidence in us and provide you with a much more attentive and seamless experience on a future visit. Warm regards, Guest Experience Team

Dear Mr. Peter Y., Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found the room comfortable and enjoyed the variety of breakfast options available. We are also pleased to know that our team was able to assist you promptly when you experienced an issue with the plug, and that our Housekeeping team responded quickly to ensure your comfort. Your kind appreciation is truly valued and will be shared with our team as encouragement to continue delivering attentive and responsive service. We look forward to welcoming you back for another pleasant stay at Mercure Simatupang. Best Regards, Guest Experience Team

Dear Mr. Ravichandran SR, Thank you very much for your wonderful feedback. We are truly delighted to know that you found your stay comfortable and were impressed by the warm hospitality provided by our team. It is especially gratifying to hear that you appreciated the personal attention from our General Manager. Ensuring our guests feel welcomed, valued, and well taken care of is at the heart of our commitment to delivering genuine hospitality. Your kind words are a great encouragement to the entire team, and we look forward to welcoming you back to Mercure Jakarta Simatupang for another comfortable and memorable stay. Warm regards, Guest Experience Team

Dear Pak Berwanto a., Thank you very much for taking the time to share such a detailed and thoughtful review of your four-month stay with us at Mercure Jakarta Simatupang. We are truly delighted to know that you continue to feel comfortable staying with us and that our convenient location for your assignment at South Quarter, together with the hospitality and support provided by our team, has made your extended stay feel like a second home. It is especially rewarding to hear your kind appreciation of our Front Office, Restaurant, Security, and other hotel colleagues. Your continued trust in choosing to stay with us until the completion of your Jakarta assignment means a great deal to our entire team. At the same time, please accept our sincere apologies for the inconvenience and frustration you experienced regarding the missing stay nights in your ALL Accor account. We fully understand how important it is for our long-stay guests to have their membership records accurately maintained, and we regret that it took considerable time and ultimately required you to contact ALL Accor Customer Care directly before the matter was resolved. We greatly appreciate your constructive feedback regarding the need for more accurate recording, regular verification, and a more timely response to membership-related queries. Please be assured that we take this matter seriously and will use your feedback to review our internal process and strengthen the coordination between the relevant teams to help prevent similar situations in the future. Thank you once again for your patience, understanding, and continued confidence in Mercure Jakarta Simatupang. We are grateful to have you as our long-stay guest and look forward to continuing to provide you with the comfort, care, and genuine hospitality you deserve throughout the remainder of your project in Jakarta. Warm regards, Guest Experience Team

Dear Mr. Hasan B., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our strategic location. We also appreciate your honest comment regarding the age of the hotel. Your feedback is valuable to us and will be shared with the relevant team as part of our ongoing efforts to maintain and improve our facilities and overall guest experience. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay in the future. Warm Regards, Guest Experience Team

Dear Mr. Han L. E. C., Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our breakfast and found your bed comfortable. We are also pleased that you appreciated our convenient location, with easy walking access to nearby entertainment options such as After Hour for billiards. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Guest Experience Team

Dear Mr. Kevanpakkuan Y., Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the bathroom, towels, and working desk during your stay. This is certainly not the standard of cleanliness and comfort we strive to provide. We regret that the mould, worn and unpleasant-smelling towels, as well as the food stains and crumbs on the working desk affected your experience. Your feedback has been taken seriously and will be shared with our Housekeeping team for immediate review and corrective action. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to restore your confidence in our service and provide you with a much more comfortable experience on your next visit. Best Regards, Guest Experience Team

Dear Mr. Rony M., Thank you very much for your heartfelt and wonderful review. We are truly honored to know that Mercure Simatupang has felt like a home away from home for you since your first visit in 2017. We are delighted to hear that you continue to appreciate the warm hospitality, helpfulness, and professionalism of our entire team, as well as our rooms, food, and well-maintained facilities. Your kind recognition of Pak Soleh, Ibu Pika, and Ibu Endang is especially appreciated, and we will certainly share your compliments with them. Your continued trust and loyalty over the years mean a great deal to us. We look forward to welcoming you back and making every stay feel just as comfortable, warm, and memorable as home. Best Regards, Guest Experience Team

Dear Mrs. Natasha C. H., Thank you very much for your wonderful feedback. We are delighted to hear that our team went above and beyond to accommodate your needs and that you found our responses to your queries efficient and attentive. Your kind words are truly appreciated and serve as great encouragement for our team to continue delivering warm, responsive, and professional service. We look forward to welcoming you back and providing another exceptional experience on your next visit. Warm Regards, Guest Experience Team

Dear Mr. Fikri A., Thank you very much for your wonderful review and for considering us one of the best hotels in South Jakarta. We are delighted to hear that you experienced warm and friendly service from our Front Office and Restaurant teams. Your kind words and appreciation of our hospitality truly mean a lot to us and serve as a great motivation for the entire team to continue delivering exceptional service. We sincerely look forward to welcoming you back and providing another memorable stay with us. Thank you for choosing us as your preferred hotel in South Jakarta! Best Regards, Guest Experience Team

Dear Mr. Ronald James Pickering, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you found our location convenient for your office in South Quarter, as well as enjoyed the comfort of our rooms, breakfast variety, and the attentiveness and politeness of our staff. We sincerely apologize for the inconvenience you experienced with our housekeeping service, particularly the delay in delivering the shaving kit. We understand that having to follow up twice and wait more than 20 minutes did not meet the level of service we strive to provide. Your feedback has been shared with our Housekeeping team and management for immediate review and improvement. We truly appreciate your constructive comments and hope to have the pleasure of welcoming you back for a more seamless and comfortable stay. Best Regards, Guest Experience Team

Dear Mr. Chao Lin Chien, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered, particularly regarding the cleanliness of the room, the condition of the linen, and the presence of insects within the hotel premises. We also understand your feedback regarding the breakfast selection, which you found to be lacking in variety. We truly appreciate your kind remarks about our staff and service. Please be assured that your feedback is taken very seriously by our management team and will be followed up with our Housekeeping, Food & Beverage, and relevant departments to ensure that our cleanliness and service standards are consistently maintained. We sincerely hope to have the opportunity to welcome you back and provide you with a much more comfortable and pleasant stay experience. Best Regards, Guest Experience Team

Dear Mr.Berwanto a., Thank you very much for taking the time to share such a thoughtful and detailed review. It has been our absolute pleasure to have you stay with us over the past three months, and we are truly honored to know that Mercure Jakarta Simatupang has become your second home while you are in Jakarta. We sincerely appreciate your kind words regarding our location, as well as the hospitality and professionalism of our team. Your recognition means a great deal to us. We will be delighted to share your compliments with our Front Office team, especially Ms. Rosma Nauli, whose dedication and willingness to assist have clearly made a positive impact on your stay. Your appreciation will also be conveyed to our Restaurant and Security teams, who will be encouraged to know that their efforts contributed to your comfort and overall experience. At the same time, we sincerely apologize for the inconvenience you experienced due to the water quality issue on the evening of 27 July 2026. We understand how disruptive this must have been, particularly after a long day, and we appreciate your patience and understanding while our Engineering team worked to resolve the situation. Thank you as well for your constructive feedback regarding the scheduling and communication of water flushing activities. Your suggestion is both valuable and appreciated. We will share your comments with the relevant departments to review our maintenance planning and guest communication procedures, with the aim of minimizing any inconvenience during future maintenance activities. Once again, thank you for your trust, continued loyalty, and for choosing Mercure Jakarta Simatupang as your preferred hotel in Jakarta. We look forward to welcoming you back and continuing to provide you with the comfortable and memorable experience you have come to expect from us. Warm regards, Guest Experience Team

Dear Mr. Juha L., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the shower water temperature. We understand how important it is to have hot water readily available, and we're sorry that you had to wait longer than expected. Please rest assured that we have shared your comments with our Engineering team for immediate inspection and improvement to help prevent this from happening again. We truly appreciate your valuable feedback, as it helps us improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay in the future. Warm regards, Guest Experience Team