Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 671 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  671 reviews

Customer review rating 0.5/5

Susan M. Families - Confirmed reviews ALL

No air conditioning No phone No water Broken hairdryer Mould and dirt on the walls in bathroom Loose toilet seat and loo roll holder Broken mouldy window in shower area Only one window that opened a very small amount 18 steps from 2nd to 3rd floor and no lift, you didn’t ask about mobility issues or offer any help with the suitcase. I did you the courtesy of discussing it at reception simply asking for the bathroom to be cleaned etc but nothing happened. I had to request water and a replacement hairdryer a second time.

Dear M., Thank you for taking the time to share your detailed feedback following your stay with us. Please accept our sincere apologies that your experience did not meet expectations on this occasion. We genuinely appreciate you bringing your concerns to our attention during your stay. Following your comments, our maintenance team attended the room on two separate occasions and confirmed that the hairdryer was functioning correctly at the time of inspection. In addition, the bathroom received an additional clean in accordance with your request. However, I am very sorry that this did not fully resolve your concerns during your visit. We would also like to kindly share that the hotel is due to undergo a full refurbishment, which will significantly enhance both the comfort and overall condition of the property. Thank you once again for your feedback, and we do hope to have the opportunity to welcome you back for a much improved experience in the future. Warm regards, Victoria Beliakova Rooms Division Manager

Customer review rating 5.0/5

Kayla W. Solo - Confirmed reviews ALL

In the heart of Oxford, friendly service, spacious room with a lovely view.

Dear Ms W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and look forward to seeing you again very soon. Sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 4.5/5

Susan G. Families - Confirmed reviews ALL

The staff were friendly and the general atmosphere of the hotel was very pleasant (there was a nice scent of eau de cologne which was very refreshing) our room would have been very comfortable ( comfortable bed) but because there was a heatwave and the windows didn’t open, there was no air conditioning and just an inadequate fan, we were unable to sleep. I appreciate the heat was unprecedented but with rising global temperatures maybe this needs to be addressed. The breakfast was good with a good choice of food. Despite my criticism of the room I would definitely stay here again.

Dear Ms G., Thank you for your wonderful review, We are delighted to hear that you enjoyed our atmosphere, central yet quiet location, friendly team, and breakfast selection. Your kind comments are truly appreciated. Please also accept our sincere apologies for the discomfort caused by the unusually warm weather during your stay. We completely understand how this affected your sleep. We are pleased to share that the hotel will be undergoing refurbishment at the end of the year, during which this issue will be addressed and improved. It is wonderful to know that you would stay with us again, and we very much look forward to welcoming you back. Best wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Lu W. Couples - Confirmed reviews ALL

The room was quite big and confy

Dear Lu W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 5.0/5

Barbara R. Friends - Confirmed reviews ALL

Reception had Henry on duty when I arrived his accommodating of 3 very different clients was very good. On day of my departure Danny was most accommodating when i left and then returned to retreve a shopping bag from the room I had vacated.

Dear Ms R., Thank you so much for your wonderful and detailed feedback following your recent stay with us. We are absolutely delighted to hear that you enjoyed your accommodation and found the team welcoming and accommodating throughout your visit. Your kind recognition of Jessica, Henry, and Danny truly means a great deal, and I will personally ensure your lovely comments are shared with them. It was a pleasure to have you stay with us, and we very much look forward to welcoming you back again in the future. Warm wishes, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 638 reviews 9/10 Location
  • 884 reviews 5.8/10 Room
  • 624 reviews 7.8/10 Service
  • 24 reviews 4.1/10 WiFi
  • 469 reviews 4.6/10 Comfort
  • 330 reviews 6.8/10 Breakfast
  • 303 reviews 4.1/10 Cleanliness
  • 301 reviews 4/10 Amenities

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