ibis Singapore on Bencoolen 3.5 stars

Customer review rating (ALL Rating) 4.3/5 5,107 reviews

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ibis Singapore on Bencoolen - Image 1
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170 Bencoolen Street, 189657 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

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Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Telephone
Fax +65 6593 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,107 reviews

TripAdvisor Rating  4.0/5  7,421 reviews

Certificate of excellence 2024

Excellent stop-over hotel.

TripAdvisor rating 5.0/5

Kiwi2NZ Couples - TripAdvisor review

The Bencoolen is one of our favourite Ibis Hotels. The room size works OK for a couple - for a short stay, and the staff, breakfast and location are all great. Have stayed here many times over the years, and have never had a bad experience.

Well placed and Comfortable

Customer review rating 5.0/5

M. Families - Confirmed reviews ALL

The Hotel is well placed to access places such as Bugis Street, Arab Street, Sultan Mosque, Little India, Mustafa Centre etc by few minutes of walking. There is a big bus stop in front of the hotel. There is a 24H Indian Food shop on the opposite side of the hotel at 2mins walk.

Customer review rating 1.0/5

Chee K. Families - Confirmed reviews ALL

Quality of the rooms are old for the price we paid.

nice staff but renovation required

Customer review rating 2.5/5

Cyril Families - Confirmed reviews ALL

good: - affordable compared to competitors - responsive and smiley staff - food okay ish. Main issue with providing large quantities for many customers at once is that you have to let it in hot pot, which makes some food soggy. Best is when you have the chef who cook it on the spot, on request, in front of you, which is what they do in more expensive hotels. bad: - mattress topper uncomfortable - baby crib, missing floor pieces, no mattress available, we ended up making one with blankets. - old fashion, stained corridor carpet, would need a renovation - AC would need renovation. It was noisy impossible to sleep with it on overnight if you are a light sleeper, humidity was inconsistent in the room.

Dear Cyril, Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be friendly and responsive. We appreciate your comments on the affordability of our hotel compared to competitors. Your concerns regarding the renovation needed, uncomfortable mattress topper, and the condition of the baby crib have been duly noted. We understand the importance of a comfortable stay and will look into these matters seriously. Regarding the food, we will consider your suggestion for on-request cooking by the chef. We apologize for any inconvenience caused by the AC and corridor carpet. Our hotel policies prioritize guest comfort, and we will address these issues promptly. We hope to welcome you back in the future for an improved experience. Warm regards, Marina

Good location

Customer review rating 4.0/5

Eve Families - Confirmed reviews ALL

Staff at front counter is friendly. Room is clean.

Dear See F., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. We are delighted to know that you felt our staff friendly and that you found our guest room was clean. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Audrey Loke

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Other web-users rate our hotel

  • 2,954 reviews 9.7/10 Location
  • 2,821 reviews 6.7/10 Room
  • 2,506 reviews 8.5/10 Service
  • 98 reviews 8.7/10 WiFi
  • 1,334 reviews 8.5/10 Cleanliness
  • 883 reviews 8.2/10 Breakfast
  • 22 reviews 7.6/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.