ibis Singapore on Bencoolen 4 stars

Customer review rating (ALL Rating) 4.4/5 3,483 reviews

Best price
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ibis Singapore on Bencoolen - Image 1
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170 Bencoolen Street, 189657 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Bed Room

Photo out of - Superior Twin Bed Room

Superior Room with two single sized Sweet Bed by ibis, 43-inch smart TV with screen sharing feature and more, all catered for up to 2 adults.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Superior Room with one king-size Sweet Bed by ibis, 43 inch smart TV with screen sharing feature and more. Up to 2 adults and 1 child sharing existing bedding.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Deluxe Room, High Floor with one Queen Sweet Bed by ibis, 43 inch smart TV with screen sharing feature and complimentary minibar refreshed daily on consumption. Up to 2 adults and 1 child (under 6 years old) sharing existing bedding.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Deluxe Room, High Floor with two Single Sweet Beds by ibis, 43 inch smart TV with screen sharing feature and complimentary minibar refreshed daily on consumption. Up to 2 adults.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Deluxe Room, High Floor with one King Sweet Bed by ibis, 43 inch smart TV with screen sharing feature and complimentary minibar refreshed daily on consumption. Up to 2 adults and 1 small child (under 6 years old) sharing existing bedding.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior Room with three Single Sweet Beds by ibis, 43 inch smart TV with screen sharing feature and more. Up to 3 adults.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior Room with one King & one Single Sweet Beds by ibis, 43 inch smart TV with screen sharing feature and more. Up to 3 adults and 1 child (under 6 years old) sharing existing bedding.

  • Views:

    City View

Max. number of persons
4
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior Room with one Single Sweet Bed by ibis, wheelchair accessible with walk-in bathroom, 43 inch smart TV with screen sharing feature and more. Up to 1 adult only.

  • Views:

    City View

Max. number of persons
1
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Telephone
Fax +65 6593 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 534 rooms
  • 3 rooms for people with reduced mobility
  • 35 family rooms
  • 29 connecting rooms
  • 483 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • German
  • English
  • Indonesian
  • Japanese
  • Korean
  • Dutch
  • Russian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet
  • Breakfast à la carte

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Ibis Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 60 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.88 ft

  • Parking pricing: 2.08 € 3 SGD Per hour
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking
Book

Le Bar

Non contractual photo

Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Thematic parties and animation
  • Takeaway Meals
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Le Bar at ibis Singapore on Bencoolen is a casual bar in the heart of the Bras Basah.Bugis precinct, home to museums, monuments and Le Bar. Situated at the crossroads of arts, heritage and design.

Enjoy drinks and cocktails at the 3-star ibis Singapore on Bencoolen's Le Bar, 24 hour open. Alcoholic beverages served from 7am to 1am.

The ibis breakfast is an 'all-you-can-eat buffet' served between 6.00 and 10 AM, combining all the elements of a traditional continental breakfast as well as international Asian dishes including Japanese, Indonesian and Chinese options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,483 reviews

Customer review rating 3.5/5

Julie P. S. Solo - Confirmed reviews ALL

Dear Julie P. S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Singapore on Bencoolen. We are pleased to hear that you appreciated our location, the comfort of your room, and the friendliness of our staff. However, I regret to learn about the inconvenience you experienced with the breakfast service on your final morning. We understand how the miscommunication can be disappointing and we are sorry for the inconvenience. We strive to provide our guests with the best possible experience, and your comments will be taken into consideration as we review our breakfast offerings and early morning service. We appreciate your understanding and hope that the positive aspects of your stay will encourage you to consider us for future visits. Best regards, Marina

Customer review rating 4.5/5

Gustavo A. B. O. Families - Confirmed reviews ALL

Dear Mr. B. O., Thank you for your positive feedback regarding our location and breakfast offerings. We appreciate your suggestion regarding the family room configuration and will certainly take it into consideration for future improvements. Best regards, Marina

Customer review rating 4.5/5

Prakash G. C. Couples - Confirmed reviews ALL

Dear Prakash G. C., Thank you for your positive feedback. We are pleased to hear that our team was able to accommodate your early check-in request. Delivering exceptional service to our guests is our priority, and your kind words are greatly appreciated. Best regards, Marina

Customer review rating 0.5/5

Jack J. E. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Anna H. Families - Confirmed reviews ALL

Dear Julie P. S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Singapore on Bencoolen. We are pleased to hear that you appreciated our location, the comfort of your room, and the friendliness of our staff. However, I regret to learn about the inconvenience you experienced with the breakfast service on your final morning. We understand how the miscommunication can be disappointing and we are sorry for the inconvenience. We strive to provide our guests with the best possible experience, and your comments will be taken into consideration as we review our breakfast offerings and early morning service. We appreciate your understanding and hope that the positive aspects of your stay will encourage you to consider us for future visits. Best regards, Marina

Customer review rating 4.5/5

Gustavo A. B. O. Families - Confirmed reviews ALL

My only recommendation for family room is that consider 2 queen beds instead 1 king and 1 single

Dear Mr. B. O., Thank you for your positive feedback regarding our location and breakfast offerings. We appreciate your suggestion regarding the family room configuration and will certainly take it into consideration for future improvements. Best regards, Marina

Customer review rating 4.5/5

Prakash G. C. Couples - Confirmed reviews ALL

I had requested for early check in and I was given a room well before the check in time.

Dear Prakash G. C., Thank you for your positive feedback. We are pleased to hear that our team was able to accommodate your early check-in request. Delivering exceptional service to our guests is our priority, and your kind words are greatly appreciated. Best regards, Marina

Customer review rating 0.5/5

Jack J. E. Families - Confirmed reviews ALL

I am shocked by the lack of services at your hotel. I would have expected to get a room to talk with the police. Also I am shocked about the increase of the deposit. Via e-mail I understood I could bring the equivalent of 100 Singapore dollars in Euros, but staff at the hotel told me to deposit 200 Euros for two rooms. I beg your pardon! Furthermore, I find your staff not so kind and welcoming as compared to Ibis hotels in London, Jakarta, Yogyakarta, Bradford and Prague. Perhaps its just a cultural difference between us Europeans and Asians. I can’t imagine though. I was so disappointed at the current state of the rooms and corridor. It felt like an Ibis budget hotel that I visited a while ago in Northern England. My expectations were much higher for a 4 star rated hotel. For example, where was the wardrobe? Why did the toilet seat not fit on the toilet? The wall paint was not a good state either. I can only say one positive thing about your hotel. Mrs. Wendy was so upbeat and so lovely. She did an amazing job. The rooms were clean and to us she made us feel welcome at the hotel. Throughout we have missed understanding from your side. The whole visit to Singapore turned out to be negative because of this hotel experience at your Ibis hotel. All in all, I am hoping the best for you all. I am hoping for improvements and maybe we will come back again after improvements have been implemented and after your response.

Customer review rating 4.0/5

Anna H. Families - Confirmed reviews ALL

Easy to top up water. Great service. Good breakfast

Customer review rating 4.5/5

Jerry L. K. Y. Families - Confirmed reviews ALL

Good. It does get busy in the reception, opening a 3 line may help reduce the wait time.

Customer review rating 5.0/5

Ian B. R. Solo - Confirmed reviews ALL

Overall a very satisfying stay. Housekeeping did a wonderful job, congratulations. F and b was very good BUT there could be a couple more western items for breakfast ie baked beans, grilled tomatoes or beef sausages etc.

Customer review rating 4.0/5

Ashar A. Families - Confirmed reviews ALL

Best location and servicea

Customer review rating 4.5/5

Tak H. L. Solo - Confirmed reviews ALL

Living environment is comfortable, bus stop and MRT stop is very close to the hotel

Dear Tak H. L., Thank you for your positive feedback regarding your stay at ibis Singapore on Bencoolen. We are delighted to hear that you found our location convenient and enjoyed our ambience. We look forward to welcoming you back in the future. Marina

Customer review rating 4.5/5

Jane A. T. Families - Confirmed reviews ALL

7 nights holiday stay

Dear Jane A. T., Thank you for your positive feedback regarding your recent stay at ibis Singapore on Bencoolen. We are delighted to hear that you enjoyed our great location during your holiday. Your satisfaction is our priority, and we appreciate your support. Best regards, Marina

Customer review rating 5.0/5

Sally A. H. Solo - Confirmed reviews ALL

I stayed 6 nights. I really value cleanliness and I was not disappointed. The hotel is clean, safe, my room was brilliant, comfy bed, clean bathroom. The staff are so accommodating. Easy access to MRT, I walked to Little India & Arab street. This hotel will be my go to for Singapore trips from now on. Well equipped gym with free weights, weights machines , treadmills, bike etc. I didn’t attend breakfast so can’t comment. Thank you Ibis Bencoolen for your hospitality.

Dear Sally A. H., Thank you for your kind feedback regarding your recent stay at ibis Singapore on Bencoolen. We are delighted to hear that you appreciated the cleanliness of our hotel and found your room comfortable. It is always rewarding to know that our staff's efforts to provide accommodating service have made a positive impact on our guests. We are also pleased that you enjoyed the convenient location and the well-equipped gym facilities. We look forward to welcoming you back for your future trips to Singapore. Best regards, Marina

Customer review rating 3.0/5

Xiao L. Friends - Confirmed reviews ALL

Facilities are outdated

Dear Xiao L., Thank you for your feedback regarding your recent stay. I sincerely apologize for any discomfort caused by the size of the room and the noise levels. Your comments about our facilities are noted, and we appreciate your insights as they help us in our continuous efforts to improve. Best regards, Marina

Customer review rating 3.5/5

Ankit J. D. Families - Confirmed reviews ALL

The room was extremely small and cramped. We booked a family room for four but they gave us a regular room and crammed an extra bed leaving no room to even walk around. There was no place to even open the suitcases and bags. We had to keep the bags underneath the bed all the time. When we asked for some plates and cutlery to have meals in the room they bluntly declined. Having travelled in the west and east of the globe and across all types of hotels, this was the first time a hotel refusing cutlery and plates to a family with small children.

Customer review rating 0.5/5

Owen B. H. M. P. Business - Confirmed reviews ALL

Room 514 need i say more. You charged me 200 dollars for that

Customer review rating 4.5/5

B. B. M. J. Business - Confirmed reviews ALL

Overall, it's good. My late evening check-in experience was not that impressive though.

Dear B. Bong M. J., Thank you for your positive feedback regarding your stay and our customer service. I regret that your check-in experience did not meet your expectations. We appreciate your comments and will continuously work to enhance our guest experiences. Best regards, Marina

Customer review rating 4.5/5

Sumit D. Couples - Confirmed reviews ALL

I had a great experience here. The staff was helpful and courteous all along the way. The room was spacious, clean and comfortable. The breakfast spread was amazing. Overall thoroughly enjoyed my stay here.

Dear Sumit D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff courteous, enjoyed the spacious and clean accommodations, and appreciated the breakfast selection. Your satisfaction is our priority, and we hope to welcome you back soon. Marina

Customer review rating 4.0/5

Hwee L. C. Families - Confirmed reviews ALL

Hotel is well located and close to Bugis Junction. In room experience is good and comfortable. Room is clean. Amenities are adequate.

Dear Hwee L. C., Thank you for your positive feedback regarding your stay at ibis Singapore on Bencoolen. We are pleased to hear that you enjoyed our central location, comfortable accommodations, and the cleanliness of your room. We appreciate your kind words and hope to welcome you back soon. Marina

Customer review rating 5.0/5

Beng C. G. Families - Confirmed reviews ALL

Excellent check in, staff very friendly and helpful

Dear Beng C. G., Thank you for your kind words regarding our location, service, and the renovations. We are pleased to hear that you experienced excellent check-in and found our staff friendly and helpful. Your feedback is greatly appreciated. Best regards, Marina

Customer review rating 4.5/5

Wong Y. C. Business - Confirmed reviews ALL

Bed was firm and great pillow, water pressure on shower head is perfect. Clean room and linen. Love the fact Ibis uses jug for drinking water. Great coverage of breafast food and variety. Location is great too, right at the edge of Bugis and walkable to Marina Bay. Plenty of food options surrounding, a 7-11 next to hotel is a plus point. Easy walk to MRT staion too. One thing to point out, for a business hotel, i would expect the power point to be universal, front desk does provided adapter for free though.

Dear Wong Y. C., Thank you for sharing your positive experience during your recent stay at ibis Singapore on Bencoolen. We are delighted to hear that you enjoyed the comfort of our beds, the quality of our breakfast offerings, and our convenient location. It is always gratifying to receive feedback about our clean accommodations and the accessibility of local amenities. We appreciate your suggestion regarding the power outlets. We strive to accommodate the needs of our business travelers and are pleased to provide adapters at no charge. Your insights are invaluable in helping us enhance our services further. Warm regards, Marina

Customer review rating 0.5/5

Jinxia X. Families - Confirmed reviews ALL

Hello Ibis hotel, Good day. My name is X. Jin xia. I book 2 night hotel room, two bed room, in your hotel from Sep 11 to 13th, which pay $100 usd deposit. My order number is 45…, and confirmation number is QQRSCVLL. Another order is 45…,and confirmation number is QQRSCVPH. But When I left hotel,I gave room key to the reception,but not ask for the deposit return to my credit card.until now,I still not receive the deposit of $100. Could you pls help check for us,if the deposit payment can be arrange to back to my card. Thank you very much. Best regards X. Jin xia

Dear Ms X., We are pleased to confirm that the deposit was cancelled straight on your departure. Please refer to the separate email sent to you. If the amount is still registered as pending on your statement, we recommend that you refer to your credit card issuing bank to verify when they plan to release the amount. I would like to assure you that the deposit cancellation is completed on the hotel and our bank part. Thank you, Marina

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