Dear Stephan T., Thank you very much for taking the time to share your wonderful feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you had an amazing stay with us and felt warmly welcomed by our friendly Heartists from the very beginning. It is also wonderful to hear that you enjoyed the complimentary welcome drink and found your room spacious and comfortable. Your kind words and generous appreciation truly mean a great deal to our entire team. We are especially thrilled to know that you would like to return! Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another perfect and memorable stay in Bali. Warm regards, Febry Guest Experience

Dear Scott C., Thank you for taking the time to share such candid and detailed feedback, especially as a returning guest who has stayed with us many times. We are pleased to know that you still enjoyed your room, our convenient location, and the friendliness of our team. However, we are genuinely sorry that this visit left you feeling disappointed and regretful. We understand that, as a returning guest, you have a clear point of comparison with your previous experiences, and we regret that the level of service did not meet the standards you had come to expect from us. We truly regret for the difficulties you encountered, particularly with the availability of sun loungers, the lengthy wait for your complimentary cocktail, and the repeated Vacation Club approach. Your feedback has been shared with the relevant teams and management for review. In particular, your comments regarding poolside lounger management, beverage service, service responsiveness, and the approach to Vacation Club presentations are valuable in helping us identify where we need to improve. We truly appreciate your honesty, even when the feedback is difficult to hear. We are grateful for your many previous stays and sincerely regret that this visit has affected your confidence in us. We hope that, should you ever reconsider visiting Pullman Bali Legian Beach, we will have the opportunity to demonstrate meaningful improvement and provide the level of experience that a loyal returning guest deserves. Warm regards, Febry Guest Experience

Dear Joanne C., Thank you very much for taking the time to share your wonderful feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you enjoyed our lovely hotel, attentive service, and clean, spacious, and well-appointed room. It is especially wonderful to hear that you appreciated our pillow menu and found it a thoughtful addition to your comfort. We are also pleased that you enjoyed the excellent breakfast and other dining experiences during your stay. It is lovely to know that our pool provided a relaxing escape from the hustle and bustle of Bali and allowed you to unwind and enjoy some peaceful time with us. Your kind words are a wonderful encouragement to our entire team, and we truly appreciate your recognition of the care we put into creating a comfortable and enjoyable experience for our guests. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Febry Guest Experience

Dear L. Lee, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our convenient location, comfortable stay, and especially the warm and polite service provided by our team. Your kind words are truly appreciated. We sincerely regret the inconvenience you experienced with the pool area. We understand how frustrating it must have been to find limited lounge chair availability, particularly when some chairs were being reserved while unoccupied, making it difficult for other guests to enjoy the pool. We also appreciate your comment regarding the firmness of the mattress, and we do regret that this aspect of your stay did not provide the comfort you were hoping for. Your feedback is important to us, and we will share these observations with the relevant teams as we continue to improve the guest experience and better manage the facilities during busy periods. Thank you once again for recognizing the efforts of our team. We hope to have the opportunity to welcome you back and provide an even more comfortable and enjoyable stay. Warm regards, Febry Guest Experience

Dear Narelle G., Thank you very much for taking the time to share your wonderful feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you appreciated our well-maintained resort, convenient location, and caring and attentive Heartists. It is especially rewarding to hear that the genuine care shown by our team made a positive impression on your stay. Your kind recognition is a wonderful encouragement for our entire team to continue creating warm and memorable experiences for our guests. Thank you once again for choosing Pullman Bali Legian Beach. We look forward to welcoming you back for another enjoyable stay in Bali. Warm regards, Febry Guest Experience

Dear Susan M., Thank you very much for taking the time to share your feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you had a wonderful stay and that our fantastic and friendly Heartists made such a positive impression. Your generous rating for our team truly means a great deal to us and will certainly be shared as encouragement. At the same time, we are regret to learn that the noise from fireworks on the beach late at night affected your experience. We understand how this may have disturbed the peacefulness of your stay. While these activities take place outside the hotel and are beyond our direct control, we truly appreciate your understanding and valuable feedback. Thank you once again for choosing Pullman Bali Legian Beach. We hope to have the pleasure of welcoming you back for another wonderful and even more peaceful stay in the future. Warm regards, Febry Guest Experience

Dear Vinit K. T., Thank you very much for taking the time to share your lovely feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you had a great four-day stay with us and enjoyed your time at the hotel. Your kind words are truly appreciated by our entire team. Thank you once again for choosing Pullman Bali Legian Beach. We hope to have the pleasure of welcoming you back for another wonderful and memorable stay in Bali. Warm regards, Febry Guest Experience

Dear Shyla G., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated our convenient location and found our team lovely, friendly, and welcoming. Your kind words about their service are truly appreciated. We truly regret, however, for the strong and unpleasant odour in your room. We fully understand how much this can affect your comfort and overall impression of the stay, particularly when you expect your room to feel clean, fresh, and welcoming. Please be assured that your comments have been shared with our Housekeeping and relevant teams for thorough investigation and corrective action. This is certainly not the room experience we wish to provide to our guests. Thank you again for highlighting both the positive aspects of your stay and the area requiring our attention. We hope to have the opportunity to welcome you back and provide you with a fresher, more comfortable, and truly enjoyable experience. Warmest regards, Febry Guest Experience

Dear Vainer R., Thank you for sharing your feedback with us. We are delighted to hear that you found our team professional and welcoming, and we are especially grateful for your wonderful recognition of Ayu at breakfast. We will be sure to share your kind words with her, as it is truly rewarding to know that her thoughtful service helped make your stay more special. At the same time, we truly regret for the disappointing interaction you experienced with our taxi service team member on Tuesday, 25 August. This is certainly not the level of courtesy and professionalism we expect from our colleagues. We regret that this incident affected your overall impression, and your feedback will be addressed with the taxi partner company for appropriate follow-up. Thank you once again for acknowledging the efforts of our team while bringing this matter to our attention. We hope to have the pleasure of welcoming you back and providing you with the consistently warm and professional service you deserve. Warmest regards, Febry Guest Experience

Dear Wayne A., Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay at Pullman Bali Legian Beach and appreciated our great location, value, and the friendliness of our team. Your kind words mean a great deal to us and will be shared with our colleagues as encouragement to continue delivering warm and memorable hospitality. Thank you once again for choosing to stay with us. We truly look forward to welcoming you back for another enjoyable stay at Pullman Bali Legian Beach. Best regards, Febry Guest Experience

Dear Timothy M., Thank you for taking the time to share your thoughtful and detailed feedback. We are pleased to know that you enjoyed our convenient location, breakfast, and the warm hospitality of our wonderful team. Your positive comments are greatly appreciated. We truly regret, however, that your experience was affected by the limited availability around our pools and the practice of reserving sun lounges without being used. We understand how frustrating this can be, and we appreciate your suggestion. Our team will review how we can better manage the use of sun lounges to ensure a fair and enjoyable experience for all guests. We are also sorry about the musty odor in your room and the unpleasant smell from the shower water upon first use. These are certainly not the standards we aim to provide, and your observations have been shared with the relevant teams for further attention. Thank you once again for recognizing our team while also highlighting areas where we can improve. We truly value your feedback and hope to have the opportunity to welcome you back for a more comfortable and relaxing stay. Warmest regards, Febry Guest Experience

Dear Wioletta W., Thank you for sharing your thoughtful feedback with us. We are pleased to hear that you enjoyed our convenient location, breakfast, cleanliness, comfortable accommodations, spacious bathroom, and the warm service provided by our team. Your positive comments are sincerely appreciated. We are, however, truly regret that the overall atmosphere did not provide the Bali holiday experience you were hoping for. We understand your concerns regarding the size of the pool areas, availability of sun lounges, absence of a swim-up bar, and the overall resort atmosphere. We appreciate you highlighting these aspects, as they are important considerations for guests seeking a relaxing island getaway. Your feedback has been shared with the relevant teams as we continue to look for ways to enhance the leisure experience and create a stronger sense of Balinese hospitality. We truly value your candid comments and hope that, should you choose to stay with us again, we will have the opportunity to provide a more relaxing and enjoyable holiday experience that better meets your expectations. Warmest regards, Febry Guest Experience

Dear Victoria R., Thank you for taking the time to share your detailed feedback with us. We appreciate your continued loyalty as an Accor Platinum member and are pleased to know that, overall, you had another comfortable stay with us. We truly regret for the inconsistencies you experienced upon arrival and throughout the discussion regarding your late check-out. We fully understand how frustrating it must have been to provide the same information more than once, particularly after having communicated your arrangements in advance. The miscommunication regarding your membership status and the lack of proper follow-up between our team members clearly fell short of the seamless and personalized service we strive to provide for our valued Platinum members. Please be assured that your feedback has been taken seriously and will be shared with the relevant teams to strengthen communication, ensure accurate recognition of membership status, and improve the coordination of special requests such as late check-out. We truly value your loyalty and hope to have the opportunity to welcome you back, where we can provide the smooth, attentive, and consistent experience you rightly expect from us. Warm regards, Febry Guest Experience

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you had a good overall experience, enjoyed our amazing breakfast, and appreciated our convenient location. At the same time, we truly regret for the inconvenience caused by the airport transfer not taking place as expected. Also, that the initial room did not meet our usual standards due to the unpleasant mouldy smell. We appreciate your understanding while our team arranged an alternative room for you. Your comments are valuable and will be shared with the relevant teams to help us strengthen our coordination and room quality checks. We are grateful for your feedback and hope to have the pleasure of welcoming you back, with the opportunity to provide a smoother and more comfortable experience from arrival to departure. Warm regards, Febry Guest Experience

Dear Leanne D., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the comfort of your room and found our location to be excellent. We also appreciate your candid comments regarding our breakfast experience. We understand your concerns about the buffet layout feeling scattered and cluttered, and we truly regret that the overall presentation and food selection did not fully meet your expectations. Your feedback is valuable to us, and we will certainly share it with our Food & Beverage team as we continuously look for ways to improve the flow, presentation, and quality of our breakfast offering. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back and provide a more enjoyable experience, including a breakfast that better meets your expectations. Warm regards, Febry Guest Experience

Dear Michael O., Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed our beachfront location and the comfortable size of our rooms. We are especially pleased to hear your kind words about our well-trained, customer-focused, and friendly team. Your recognition means a great deal to us and will certainly be shared with our colleagues as encouragement to continue providing heartfelt service. Thank you once again for your kind recommendation. We truly look forward to welcoming you back for another enjoyable stay at Pullman Bali Legian Beach. Best regards, Febry Guest Experience

Dear Mr. Harta D. H., Thank you for choosing Pullman to celebrate your birthday with us, and for taking the time to share such detailed and candid feedback. While we are pleased to know that you found our team friendly and appreciated the birthday room decorations, we sincerely regret that several aspects of your stay fell short of the experience you expected, particularly as a valued Platinum member, particularly for the delay in preparing your room despite the flight details shared in advance, as well as the lack of follow-through in delivering your luggage promptly. Our standard check-in time is at 3:00PM, however we truly understand your concern and believe that you should have been informed well. We also regret the condition and performance of the bathtub, including the low water flow, delayed hot water, faulty stopper, and especially the discoloured water and unclean hose. This is certainly not the standard we aim to maintain, and your comments have been noted for immediate attention with our relevant teams. Your feedback is invaluable in helping us identify where we need to improve, and we are grateful for your recognition of the efforts made by our team. We hope to have the opportunity to restore your confidence in Pullman Bali and provide you with the seamless and memorable stay you deserved. Warmest regards, Febry Guest Experience

Dear Nilesh B. R. M., Thank you for taking the time to share your detailed feedback. We sincerely regret that your overall experience did not meet your expectations, particularly regarding the breakfast selection, our response to your dietary concerns, the membership program communication, and the recreational facilities. We truly regret that, as a pure vegetarian guest, you found the breakfast choices insufficient and the food overly oily and sour. The fact that you raised your concerns twice without receiving an appropriate response is particularly disappointing and does not reflect the attentive and personalized service we strive to provide. Also, for the missed invitation to the membership program after you had specifically reserved time to attend; we understand how frustrating it must have been to lose valuable time due to this oversight. Your comments regarding the limited activities, the location and lighting of the table tennis area, the available playing space, and the additional charge for billiards have also been noted. We understand that these facilities form an important part of the overall resort experience, and your feedback will be shared with the respective teams for careful review. Your feedback gives us valuable insight into areas where we must improve, and we hope that, should you give us another opportunity, we can provide the thoughtful service, quality, and memorable experience that you expected from Pullman Bali. Warmest regards, Febry Guest Experience

Dear Sandra S., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location and enjoyed the wide variety of choices available at breakfast. We understand your observation regarding the garden pool and the number of children using the area, particularly given its proximity to the children's pool. We appreciate that guests may have different preferences when it comes to enjoying our swimming facilities, and we truly regret if this affected the peaceful atmosphere you were hoping for during your stay. Your feedback is valuable to us and will be shared with the relevant team as we continue to consider ways to enhance the experience and comfort of all our guests. Thank you once again for staying with us and for sharing your constructive comments. We hope to have the pleasure of welcoming you back to Pullman Bali Legian Beach for another enjoyable stay. Warmest regards, Febry Guest Experience