Information message

Sofitel Dubai The Palm Hotel 5 stars

Customer review rating 4.6/5 8,217 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Sofitel Dubai The Palm
See on a map
+ 17 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Water sports, Eco-golf and rooftop tennis & basketball courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORT Paying
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf Paying
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing Paying
Catering
  • Breakfast Paying
  • 6 Restaurant(s)
  • 5 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)44556670

Check-in from 15h00

Check out up to 12h00

  • PALM MONORAIL :  AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 43.9km / 27.28 miles - Shuttle paying

GPS :25.14025, 55.13242

Our accommodation(s)

CLASSIC ROOM, Courtyard View, 1 King-Size Bed or 2 Single Beds

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Courtyard View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM SEA VIEW, 1 King Size Bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Sea side *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM PALM VIEW, 1 King Size Bed, Private Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM PALM VIEW TWIN, 2 Single Size Beds, Private Balcony

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY CLUB ROOM SEA VIEW, Club Access, 1 King Size Bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Sea side *

Subject to availability

Our restaurants and bars

MANAVA

Type of cuisine: International

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

PORTERHOUSE STEAKS & GRILLS

Type of cuisine: Gourmet

One of the most popular steakhouses on Palm Jumeirah Dubai, Porterhouse imports prime cuts of meat from celebrated producers around the world.

MOANA - SEAFOOD RESTAURANT

Type of cuisine: Gourmet

This pagoda-style restaurant, blending indoor and outdoor dining areas, brings out the best of fresh catches with Asian and European culinary techniques.

THE WORLD EATERY

Type of cuisine: International

When everyone in your group wants something different to eat, come to The World Eatery. Here the specialties of the house are favorites from the four corners of the globe - often in generous portions made to share.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

MAUI BEACH RESTAURANT & BAR

Type of cuisine: International

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Zoya by Maui

Type of cuisine: Indian

Zoya by Maui serves traditional Indian dishes with a modern twist including vegetarian and vegan options. This restaurant is located by the pool and has both indoor and outdoor al fresco seating.

OLIVIER'S

Olivier's is fully inspired by our Executive Chef, Olivier Chaleil - sharing his culinary expertise in creating an exquisite tailor-made menu.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

REPLAY SPORTS BAR

Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.

Non contractual photo

LAGUNA LOUNGE

From sunset until the wee hours of the morning, the beachside Laguna Lounge is the place on Palm Jumeirah for hot music, cold cocktails, freshly squeezed juices, delicious shared plates, dancing and a cool party vibe.

Non contractual photo

PORTERHOUSE BAR

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

GELATI ICE CREAM

Discover traditional and unexpected flavors of premium ice creams - along with other temptations - under the thatched roof of Gelati Ice Cream Bar.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 815

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,217 reviews

tripadvisor

TripAdvisor Rating 4.5/5

9,233 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

It was amazing time and wonderful.

Customer review rating 5.0/5

Jalal S. Business - 15/06/2021 Confirmed reviews ALL

I was with my family and they are enjoyed so much, and the staff was amazing and too kind .

A comfortable and luxurious stay

Customer review rating 5.0/5

Abdulaziz A. Friends - 15/06/2021 Confirmed reviews ALL

Amazing and welcoming staff, exceptional breakfast buffet, plenty of good services and restaurants to satisfy your comfort needs, and most importantly, breathtaking views. An overall pleasurable and luxurious experience at Sofitel.

Good stay

Customer review rating 5.0/5

Rola Families - 15/06/2021 Confirmed reviews ALL

Very recommend, staff the are very kind

Excellent Stay

Customer review rating 5.0/5

Jumana S. Families - 14/06/2021 Confirmed reviews ALL

Everything is excellent, starting reservations counter who assisted us in room selection (special thanks to mr. Othman who gave us all we need to have a perfect holiday along the six days). Kids club is perfect, my 3 kids have enjoyed in there all the days. All facilities are there which you don’t need to go out of the hotel, just enjoying the holiday with all fantastic facilities.

Great location

Customer review rating 4.5/5

Ali A. Families - 13/06/2021 Confirmed reviews ALL

I was so happy with the service I got when I reached the hotel from Mr Hasan in the lounge reception

Outstanding family stay

Customer review rating 5.0/5

A. Families - 07/06/2021 Confirmed reviews ALL

Perfect stay and perfect hotel Outstanding treatment from Mr. Othman from the reception desk. He made our stay trully worth it. Wife and kids loved it and enjoyed the excellent hotel layout, facilities, food ect...

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Perfect City Escape

Customer review rating 5.0/5

Lana R. Friends - 03/06/2021 Confirmed reviews ALL

The overall experience was great. Starting from the room to the clean beach and pool, to the spacious resort and dining options. Loved everything about Sofitel the palm, and it really felt as If we traveled outside the UAE for a little while.

JUST AN AMAZING EXPERIENCE WITH SUCH NICE AND DEDICATED STAFF

Customer review rating 4.5/5

Prof. R. H. Families - 02/06/2021 Confirmed reviews ALL

JUST GREAT

Good stay

Customer review rating 5.0/5

Omar A. A. Couples - 01/06/2021 Confirmed reviews ALL

the good hotel and feel confortable , I will be backe to stay in hotel , thank you

Great cheerful staff

Customer review rating 5.0/5

Michael A. M. Couples - 30/05/2021 Confirmed reviews ALL

They upgraded us to a suite at no charge!!! The staff are all so friendly. We felt welcomed and were taken care of all the time.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Lovely resort

Customer review rating 4.5/5

Pam Couples - 30/05/2021 Confirmed reviews ALL

One of my favourite properties in Dubai. The suites are amazing. Pool and beach area are lovely, lounge is very nice and staff accommodating.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good Stay

Customer review rating 4.5/5

Raed H. Families - 29/05/2021 Confirmed reviews ALL

I am a regular Guest with Sofitel , I actually experience excellent customer service and support starting from the reservation till my accommodation , I would nominate Mr. Nasser in the Front office , he is a very well dedicated person , committed , Mr. Nasser is an excellent customer oriented , the support and best service he delivered is really incomparable with other hotels . I like so much the pool area , the night life , different options and very nice and spacious apartment .

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Super nice experience

Customer review rating 4.5/5

Hala Families - 24/05/2021 Confirmed reviews ALL

Great staff Clean hotel Very welcoming check in with Arwa

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very good stay

Customer review rating 4.5/5

Maya N. Families - 22/05/2021 Confirmed reviews ALL

Everything was exceptional, but we found that your pool restaurant and bar’ price list is over priced

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Exceptional service

Customer review rating 5.0/5

Carlos Couples - 21/05/2021 Confirmed reviews ALL

We just had to check in, after that the hotel staff took care of everything!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Best hotel in Dubai

Customer review rating 5.0/5

Fadi K. Families - 19/05/2021 Confirmed reviews ALL

We did a three day staycation with my cousin. From the moment we arrived until we checked out, the staff was simply out of this world. They were helpful and polite all the time. Really took care of us. The food in the club lounge and in all the restaurants was world class and the suites were perfect with the large round bathtub in the middle of the bathroom.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Acceptable stay. Better experience in my previous stays.

Customer review rating 3.5/5

Rami Couples - 19/05/2021 Confirmed reviews ALL

Friendly and helpful staff as always. First day pool water was warm instead of being chilled for chilling and relaxing during the hot weather. I had to speak to lifeguards on multiple occasions then I had to request for the person responsible for the pool operations. Again I explained the problem and he requested the intervention of one operator from the engineering department. Next day pool water temperature was better. Room was good. Minor maintenance is needed especially for the plumbing fixtures in the bathroom/toilet. Food for dinner/breakfast was good.

Bad quality hotel

TripAdvisor rating 1.0/5

ZahraNajeh 12/04/2021 TripAdvisor review

I booked 4 nights to celebrate my birthday, the hotel was full of kids.. swimming pool jammed, beach with very slow and horrible service.. I asked for a coconut drink and the guy basically poured hot water inside the coconut and told me that this is what they have... I was shocked.... the distance between wherever you go and this hotel is very far... I wanted to check out but was told basically that I can’t... even though I had paid a flexible rate and without mentioning that I am gold member of Accor Hotels... so the disappointment is extended... would never go back there and definitely will never recommend it for classy travelers that want so quality time... perfect for mass travelers....

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Club Lounge disappointing and service at pool needs improving

TripAdvisor rating 4.0/5

mrsdg2017 07/04/2021 TripAdvisor review

We stayed in a junior suite which was great. Colour scheme of purple isn't to our taste but it's brand colours so looked past it. Fantastic bathroom and lovely view across the palm. The fridge wasn't working. We had club access so checked in there which we had a rather long wait for whilst receptionist was dealing with another guest. We were reminded of the dress code for the lounge from 5pm but on the 3 nights we stayed that code was not adhered to by many. People in their swimming and gym gear and children running amock out on the terrace. We've certainly never experienced that in any lounge we've used in other hotels and is the reason we would not stay at this hotel again. The saving grace of the lounge was Ian the bar tender, who makes an excellent Mojito and went out of his way to make us feel welcome. The quality of the food we ate in the lounge and across the restaurants we dined in was good. A big bug bear for us is the lighting not being good enough to see the menu and we experienced this is Moana (seafood restaurant). In fact we left shortly after arriving as we were disappointed with the lack of seafood to choose from on the menu. The hotel has a lovely pool, but unfortunately it got very crowded over the weekend as it's not very large for the size of the hotel. The drinks service was very slow. And the biggest complaint we have is the amount of times we saw guests not wearing masks and walking past staff who didn't say a word to them. We aren't talking about people in their swimwear going to or leaving the pool, but people clothed. As residents of the UAE, we were disappointed that the law was not being adhered as it should be.

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve especially during these unprecedented times. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavor to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very Relaxing place

TripAdvisor rating 4.0/5

Pioneer42465926042 07/03/2021 TripAdvisor review

Thanks Farit and Nasser for excellent service. The property is very nice with newly opened outlets for excellent experience I like the room space with Seaview for full disconnect from business and routine dayload Very high safety standards for c-19 Excellent housekeeping team with prompt response to all requests The CMC lounge is also amazing with very friendly staff Thank you all Definitely I will be revisiting soon

Dear Valued Guest, Thank you very much for your posting regarding your experience at Sofitel Dubai The Palm. We were delighted that you have only positive memories about your stay at Sofitel Dubai The Palm. It is always such a joy for us when we have guests such as yourselves thrilled with their experience. Delighted that you found an elegant environment and excellence in service. All our Heartists at Sofitel Dubai The Palm are looking forward for your next visit. Please Feel Welcome to contact us directly on H6541-qm1@sofitel.com prior to your arrival. We will be so happy to take care of you again. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dubai