Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 4,220 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,220 reviews

Customer review rating 0.5/5

Ivanka P. Families - Confirmed reviews ALL

We are visiting the hotel for four times till the years and every time was excellent except the last one. We stayed two hours in the morning with a child sleeping on the couch at the reception till waiting to accommodate us in the room, because of early hour we arrived. And we paid for upgrades. The manager saw us that we are with a child at 4am and nothing. That’s the last time we stayed at Sofitel the palm. We have canceled flights because of the closure airspace and that’s why we were so early in the hotel and very tired.

Dear Ivanka P., Greetings from Sofitel Dubai The Palm! We would like to clarify the circumstances of your recent stay, as your review does not accurately reflect the service provided by our team. Your reservation for the night of 5th to 6th March was made just one hour prior to arrival, processed online at 03:22 am, and you arrived at 04:25 am, expecting your room to be ready immediately. Our standard check-in time is 15:00 hrs. Despite the challenges caused by the current geopolitical situation in the country, which limited resources and room availability, you were personally met by the manager, and a room was allocated at 06:32 am, well before the standard check-in time, keeping courtesy and guest comfort in mind. Throughout this period, our team worked tirelessly, often away from their own families, to provide safety, support, and professional service to all guests. The hotel extended every possible assistance, including flexibility with reservations, special room rate considerations, and adjustments to meal plans wherever feasible. It is therefore disheartening to receive feedback that is inconsistent with the actual service and efforts provided. While we value constructive feedback, this review does not reflect the genuine support and care extended by the hotel team during such unprecedented circumstances. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.5/5

Nathan C. Families - Confirmed reviews ALL

We had a special holiday at the Sofitel with our young family. Service was exceptional, the food of a very high quality and the facilities have everything you could ask for

Dear Nathan C., Thank you for your wonderful feedback regarding your recent stay with your family at Sofitel Dubai The Palm. We are delighted to learn that you found our service exceptional and that our high-quality food and facilities met your expectations. It is our goal to provide a memorable experience for all our guests, and your kind words serve as a great motivation for our team. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.5/5

O'brien L. Couples - Confirmed reviews ALL

Enjoyed three nights at Sofitel the Palm. Staff are fantastic and I would return.

Dear Mr. O'Brien, Thank you for your kind words regarding your recent stay at Sofitel Dubai The Palm. We are delighted to hear that you found our staff to be fantastic and that your experience was enjoyable. Your feedback serves as a great motivation for our team to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.5/5

Flurim C. Families - Confirmed reviews ALL

Perfect

Dear Flurim C., Thank you for taking the time to share your positive feedback regarding your recent stay at Sofitel Dubai The Palm. We are delighted to hear that you found your experience to be great and perfect. Your satisfaction is our utmost priority, and your kind words will be shared with our team, who work diligently to create memorable experiences for our guests. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Jacqueline A. Couples - Confirmed reviews ALL

Location, breakfast and restaurants- all perfect!

Dear Jacqueline A., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, breakfast offerings, and the variety of restaurants available. Your satisfaction is our priority, and it is gratifying to know that we exceeded your expectations. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Other web-users rate our hotel

  • 2,067 reviews 9.1/10 Location
  • 3,402 reviews 8/10 Room
  • 10,650 reviews 9.5/10 Service
  • 27 reviews 5.4/10 WiFi
  • 4,225 reviews 9/10 Food
  • 2,051 reviews 9/10 Vibe
  • 1,652 reviews 8.8/10 Amenities
  • 1,186 reviews 7.5/10 Cleanliness

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