Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.8/5 4,105 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  4,105 reviews

TripAdvisor Rating  4.7/5  17,145 reviews

Excellent service

TripAdvisor rating 5.0/5

Rachna S TripAdvisor review

Our stay experience in Sofitel Dubai the palm was wonderful, but to make it even more special and memorable by vinayak we have to thank him for always keeping our room clean. We were with the kids, and they would make the room Massey . But whenever we returned, we would find our room clean. he is kind, humble very polite and very respectful about everything Thankyou so much for making our stay very memorable

Above and beyond at Moana

TripAdvisor rating 5.0/5

Departure23909065670 TripAdvisor review

We had a beautiful dinner at Moana on our first night in Dubai but after all the day’s excitement our 3yr old son fell asleep during the starter. Umesh and Hazel were wonderful. They suggested they could pack my husband and son’s main courses so that my husband could eat in the room and we would have food should my son wake up hungry. Of course my son woke up just as he was being put to bed so we were very grateful they had thought ahead! My daughter and I continued our dinner in the restaurant and it was superb (black cod 10/10).

Dear Departure23909065670, Thank you for taking time out to share feedback of your experience with us. We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness. Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit. We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Great hotel for families

TripAdvisor rating 5.0/5

Maz M TripAdvisor review

Lovely family, Hotel staff are very friendly. Kamal managed to make some really nice designs of animals in the rooms using towels for our kids and they loved it.

Sofitel The Palm

TripAdvisor rating 5.0/5

477rajvirk TripAdvisor review

Amazing Experience. The hotel was very accommodating. There are loads of great restaurants and Rachel in the spa was brilliant!

Soulless Concrete Monstrosity

TripAdvisor rating 1.0/5

StraightTalking108 TripAdvisor review

First time in Dubai. Truly dreadful hotel. Gaudy, no charm or character, concrete jungle. Impersonal incompetent service. Staff couldn’t care less. Booked two bed apartment which is a concrete prison with washing machine and fridge. Breakfast was a zoo. Currently looking to move elsewhere for the rest of our stay. Avoid at all costs.

Dear StraightTalking108, Thank you for sharing your feedback. For our wider online audience, we would like to highlight a few points regarding your comments. Your description of the hotel as a “dreadful hotel” does not reflect the property accurately. Sofitel Dubai The Palm is recognized as one of the most beautiful, serene, and nature-oriented resorts on the Palm, with wide spread grounds, greenery, and spacious surroundings key features appreciated by our guests. The apartments are specifically designed to cater to families, which is why amenities such as washing machines and fridges are included. These features are intended to enhance the comfort and convenience of our guests and are highly valued by the majority of visitors. Regarding your breakfast comments, please note that we serve close to 800 guests daily. Breakfast is quieter and more peaceful from 06:30 to 09:00. From 09:00 to 11:00, it is the hotel’s peak period, which naturally results in a busier environment. Guests seeking a quieter breakfast experience are welcome to visit earlier or dine at our alternative outlets, where we extend the buffet to ensure comfort and convenience for all. We always strive to ensure our guests are happy and satisfied, and we kindly request that reviews are expressed politely and respectfully. As we understand you are currently in-house, please do not hesitate to reach out to me directly at rosebella.abraham@sofitel.com should you wish to discuss any concerns further. Sincerely, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

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Other web-users rate our hotel

  • 2,019 reviews 9/10 Location
  • 3,375 reviews 8/10 Room
  • 9,973 reviews 9.4/10 Service
  • 31 reviews 6.2/10 WiFi
  • 3,963 reviews 8.8/10 Food
  • 1,908 reviews 9/10 Vibe
  • 1,638 reviews 8.6/10 Amenities
  • 1,170 reviews 7.3/10 Cleanliness

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