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Sofitel Dubai The Palm Hotel 5 stars

TripAdvisor rating 4.5/5 8,304 reviews
Sofitel Dubai The Palm
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+ 28 Services
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Hotel extras

  • A privileged setting on The Palm

  • Unique Polynesian-style experience

  • Enriching, diverse fine dining

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Skiing
Catering
  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558
dubai
united arab emirates

Tel: +971044556677

Fax: (+971)0/44556670

Contact email

Check-in from 15h00

Check out up to 12h00

  • PALM MONORAIL :   AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 43.9km / 27.28 miles - Shuttle paying

GPS :25.14025, 55.13242

Our accommodations

CLASSIC ROOM, 1 king-size bed or twin beds, Kids Club and private beach

  • Max. number of persons: 3
  • Area: From 44m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone(...)

LUXURY ROOM SEA VIEW, 1 King Size Bed, Balcony, Private Beach access.

  • Max. number of persons: 3
  • Area: From 44m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM PALM VIEW, 1 King Size Bed, Private Beach access.

  • Max. number of persons: 3
  • Area: From 44m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM PALM VIEW TWIN, 2 Single Size Beds, Private Beach access.

  • Max. number of persons: 3
  • Area: From 44m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

BEACH VILLA with Butler, 3 bedrooms, Terrace, Private Pool, Airport Transfer, Club Millésime.

  • Max. number of persons: 8
  • Area: From 345m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

THE PALM SUITE with Butler, 4 bedrooms, Balconies, Kitchen, Airport Transfer, Club Millésime.

  • Max. number of persons: 9
  • Area: From 450m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 1 King Size Bed, Sofabed

  • Max. number of persons: 4
  • Area: From 60m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

JUNIOR SUITE SEA VIEW, 1 King Size Bed, Sofabed.

  • Max. number of persons: 4
  • Area: From 60m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PRESTIGE SUITE, 1 King Size Beds, SofaBed, Living Room, Club Millésime access

  • Max. number of persons: 4
  • Area: From 85m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

BEACH SUITE, 1 King Size Bed, Sofabed, Living Room.

  • Max. number of persons: 4
  • Area: From 85m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLUB BEACH SUITE, 1 king-size bed, sofa bed, Club Millésime access

  • Max. number of persons: 4
  • Area: From 85m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

OPERA SUITE, 2 King Size Beds, 2 Bedrooms, Club Millésime & Private Beach access

  • Max. number of persons: 6
  • Area: From 125m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

PORTERHOUSE STEAKS & GRILLS

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

Succulent meats and a classically elegant atmosphere combine to create an impeccable signature steakhouse. An al fresco seating area provides a romantic setting under the stars.

Dinner

19:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOANA - SEAFOOD RESTAURANT

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

Surrounded by water, this poolside dining spot offers an exquisite seafood menu with Asian-inspired flavours. The signature Raw Bar brings the restaurant's passion to life by serving the finest sushi, sashimi and ceviche.

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HONG LOONG

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Hong Loong is an enticing blend of timeless Chinese tastes and traditions enriched with elegant touches of contemporary style. A diverse menu of Szechuan and Cantonese creations delivers explosive flavours perfectly paired with tea.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAUI BEACH

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Relax at this poolside venue, stretching out across soft white sands. Daytime guests can enjoy an array of delicious sandwiches, paninis and pizzas, fresh juices & Polynesian themed cocktails. In the evening Arabic mezze & grilled BBQs are on offer.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANAVA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE WORLD EATERY

Type of cuisine: International

Photo non contractuelle / Strictly non binding

With a warm family oriented atmosphere, indulge in a culinary portrayal of Italian & American classics and satisfy your taste buds. Located within the serviced apartment's guests can also take advantage of the delicatessen corner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAGUNA LOUNGE

Photo non contractuelle / Strictly non binding

This is where music meets the ocean and delicious treats are paired with premium drinks, classic sundowners and shisha. Diners can enjoy seafood platters & lobster thermidor while our resident DJ plays your favourite beats.

PORTER HOUSE BAR

Photo non contractuelle / Strictly non binding

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIVIER'S

Photo non contractuelle / Strictly non binding

Olivier's is fully inspired by our Executive Chef, Olivier Chaleil - sharing his culinary expertise in creating an exquisite tailor-made menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GELATI ICE CREAM

Photo non contractuelle / Strictly non binding

Open from 10AM to 8PM and ocated by the Kid's Club, Gelati corner offers a large choice of ice cream floavours and refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

REPLAY SPORTS BAR

Photo non contractuelle / Strictly non binding

Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 815 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,500 reviews

tripadvisor

TripAdvisor Rating 4.5/5

8,304 reviews

Customer review rating 4.6/5

Neil A. Couples - 03/12/2019 Confirmed reviews ALL

really relaxing and a nice hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Fantastic

Customer review rating 4.6/5

Jógvan T. J. Couples - 03/12/2019 Confirmed reviews ALL

The warm welcome was really nice when we came to the hotel with taxa. The check in was smooth with lovely and kind people everywhere. We had luxury room and it was very good. Perfect size, good bathroom and great balcony. The bed was a little too hard for us, so that could have been better. The restaurant was good, great food. Pool area was fantastic, great help from personnel to get chairs and drinks, it was pure enjoyment to sit around the pool. One guy at the hair saloon was a little bit annoying, because he was just too eager to sell. He was very kind, always smiling but too eager to sell. Overall fantastic resort, well recommendable.

Dear Valued Guest, We were touched by your kind comment . We very much thank you for taking time to share your feedback following your recent stay at Sofitel Dubai The Palm. It was a pleasure to see your first impression when you entered the lobby. That is exactly the feeling we would hope to convey to all our guests. Your satisfaction regarding our Heartits' helpfulness is most important for us, and we will be certain to share your comments with all the team. So glad to know that you found the room to be well appointed. A good night’s sleep, and a hearty breakfast are two priorities for us! We apologize for the inconvenience encountered with the outsourced Hair Saloon employee. We will make sure to address the matter with the hair Salon Manager. We sincerely hope that your experience will remain unforgettable over time to come and we look forward to welcoming you back again at Sofitel Dubai The Palm for another Magnifique Stay. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Good

Customer review rating 4.6/5

P. D. Families - 03/12/2019 Confirmed reviews ALL

Check in and check out process - extremely slow. 30 mins each time. Too long and frustrating.

Dear Valued Guest, Needless to say we are sorry to read that your guest experience in Sofitel Dubai The Palm was not exactly what you would have preferred. We thank you however for reaching out to us for this matter. We take all your comments seriously because we are convinced that listening to our guests is the best way to improve and achieve their satisfaction. You are correct that when staying at a Hotel in our particular category, you expect perfection at all times, in every aspect. Please accept our sincere apologies for the shortcomings you have encountered during the Check in and the Check out...What you have experienced is certainly not the Sofitel standards we commit to. Rest assured that corrective measures will be implemented. We have already addressed these issues with the team and we will ensure such glitches will not transpire again in the future. We hope that this experience has not marred your overall impression of our dedication to our esteemed guests and that you will allow us to prove that it was more of an isolated incident rather than a norm. Please feel Welcome to contact us directly should you need any assistance with your future reservation. We will be so happy to take care of you next time. Sincerely, Ramsey El Saarany Sofitel Dubai The Palm

Great

Customer review rating 4.6/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

The hotel is coozy with a lot of facilities and som many pools for different age groups..the spa was amazing especially the staff and the indoor pool...we were upgraded to the opera sweet which was an extraordinary experience..the beach was clean and organized... We only had problem getting a reservation in the seafood restaurant which we really wanted to try...the breakfast buffet was great with different choices ...we have arranged for a pick up car and it was great experience to find it was tesla

Dear Valued Guest, We thank you so much for taking the time to write such a beautiful review about Sofitel Dubai The Palm. It was a pleasure to have you at Sofitel Dubai The Palm. Thank you for your loyalty and for taking the time to share your kind words regarding the service and the Hotel's atmosphere with us. Our first priority is to make our guests feel comfortable, and we are delighted that you felt so taken care of. Thank you once again for your precious appreciation, and know that we do look forward to welcoming you back to your second home in the near future. Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

It was an amazing stay with great staff and lovely customer service

Customer review rating 4.6/5

Imad H. Families - 02/12/2019 Confirmed reviews ALL

It was a stay to remember where the hotel surprised us with an upgrade after knowing it was our wedding anniversary. Staff was great, food was delicious and the entrainment was endless. Highly recommended.

Dear Valued Guest, We thank you so much for rewarding our hotel with such a nice review following your recent experience. It was a real pleasure welcoming you at Sofitel Dubai The Palm and we are very happy that you enjoyed your stay to the fullest. It was a delight to read how much you liked your room and the staff's attention and eagerness to make your stay a memorable one, especially after knowing that you are coming for a special celebration. On behalf of all the team, we would like to extend our best wishes and a life full of joy and prosperity. We remain at you service and look forward for many visits over the time. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Will stay again

Customer review rating 4.6/5

Vladimir F. N. Y. Couples - 02/12/2019 Confirmed reviews ALL

We stoped at Dubai on the way back from a long trip to India. It was to "unload' and to relax - and the place was just perfect for this goals. Thanks you!

Dear Valued Guest, We were touched by your kind comment following your recent stay at Sofitel Dubai The Palm. We very much thank you for taking time to share your feedback with us. It was a pleasure to learn that we succeeded to give you a pleasant and a relaxing gateway after your recent trip to India. We hope that you had enjoyed your time there. Your satisfaction regarding our Heartists' helpfulness is most important for us, and we will be certain to share your comments with all the team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Excellent facilities backed by professional, friendly customer service

Customer review rating 4.6/5

Nigel G. Couples - 02/12/2019 Confirmed reviews ALL

Very enjoyable hence the 9/10 rating Small minuses include the exaggeratedly designed taps with the bathroom basins which splash water over the front edge of the basin and whose large metal blocks [purpose?] invite a bruised/cut forehead when bending forward to wash one's face. The main TV in the prestige suite did not work BUT was fixed immediately when reported. The Club Millesime is a great plus but seemed to be used by a very disparate group of guests some of whom seemed to use it to avoid using the good hotel restaurants entirely [i.e. ate breakfast, lunch and dinner there] and the advised dress code was largely ignored particularly in the evening. While I am sure some guests appreciate the club as a cost-saving exercise it does diminish its attraction as an elite/high quality/exclusive facility.

Lovely staff nice room

Customer review rating 4.6/5

Sandra G. Couples - 02/12/2019 Confirmed reviews ALL

The room was very nice and loved the door opening to the bath . It was a big problem with the noise outside our room . Coaches dropping staff, deliveries at 5am with vans bleeping and electric Carts. View was pretty awful,and I couldn't sit on the balcony because of it and exhaust fumes . We were only there 2 nights and they gave us the room very early after flying in so that was appreciated but I wouldn't have stayed in it if we were there longer. The find and drink was good and the pool an beach were great. Staff carried towels and put them on sunbeds. Waiters were great and concierge excellent . The shuttle to Mall wasn't adequate , small minibus for a large hotel. It was full long before it was time to leave and we were told tmwait at wrong spot too so we didn't go as the next one was a few hours later Quite an expensive place

Tracy A.

Customer review rating 4.6/5

Tracy Couples - 02/12/2019 Confirmed reviews ALL

Fab hotel and staff, pool area very packed which makes it look messy but overall an enjoyable experience.

Incredible staff , hotel and facilities.

Customer review rating 4.6/5

Saeed P. Couples - 02/12/2019 Confirmed reviews ALL

The hotel is fantastic and the staff goes out of their way to make your stay memorable. Visited sofitel for the second time for our 30th wedding anniversary and the staff made sure we enjoyed every single minutes of our stay. The rooms are very spacious and kept clean with hard working staff. The half board package worked really well for us. All the restaurant have variety of food. It's a pity there isn't a soft drink package for people who don't drink alcohol.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm on our internal survey as well as in the TripAdvisor Page. That is so thoughtful of you to share your impressions with avid readers on the online travel platforms. We are sure that this feedback will serve as an encouragement to all our''Heartists'' and especially those you were kind enough to mention in your reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

One of my best short hideouts

Customer review rating 4.6/5

Najeeb Couples - 01/12/2019 Confirmed reviews ALL

Amazing, Amazing guest manager and top tier facilities.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great hotel and staff but has a mass market resort feel to it

Customer review rating 4.6/5

George Business - 01/12/2019 Confirmed reviews ALL

Facilities were great as were the staff. However, the hotel is too big and all the rooms are not as good as each other. My room faced a construction site and the balcony was unpleasant to use. Also the hotel felt a little overcrowded at times

Always a Pleasure

Customer review rating 4.6/5

Fahmi Friends - 30/11/2019 Confirmed reviews ALL

Had a weekend at this magnificent hotel!! The service, the pool area and the private beach are world class. Situated at the Palm this place is a perfect spot for a weekend of total relaxation. Thank you for the generous room upgrade and for always making me feel so taken care of. It was a pleasure. See you again soon.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm. We cannot tell you how much your feedback gave us such a joy ! We of course know that it is all in the details which did not go unnoticed by you. We were happy to learn that you found the Hotel magnificent, and with excellent service. We are 100 % sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you very soon. Sincerely, Ramsey El saarany Hotel Manager Sofitel Dubai The Palm

Relaxing

Customer review rating 4.6/5

Anonymous Solo - 27/11/2019 Confirmed reviews ALL

Although I was only there for a short time I left feeling refreshed and re energised

Dear Valued Guest, Thank you kindly for the most thoughtful feedback following your recent stay at Sofitel Dubai The Palm. We are fortunate to have a team of passionate hoteliers and restaurateurs who sincerely want to please in their most genuine and natural fashion. When you said ''..Although I was only there for a short time I left feeling refreshed and re energiseds..'' is also the best compliment we could receive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Mrs

Customer review rating 4.6/5

Monique C. Couples - 27/11/2019 Confirmed reviews ALL

Absolutely fntastic, your hotel is amazong, Florent your fron of house receptio ist was fantastic, Denis the valet was so attentive, He was so knowledgable, he advised us where to go, all your staff are fantastic, didn't get all their names, they were so friendly, nothing was too much trouble, they all made our stay memorable, we have travelled to many places around the world, this one is hard to beat

Dear Valued Guest, We are so delighted to read your posting following your recent stay at Sofitel Dubai The Palm. What really put the smile on our faces is when you said "e have travelled to many places around the world, this one is hard to beat''. That is the best reward we could possibly get. Thank you so much for your kind words. It is the case that we have such a fabulous ''Heartists'' , always determined to do everything in their power for each and every guest. Florent and the team were so happy to read your feedback and to learn that they contributed to the success of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

The Best Ever

Customer review rating 4.6/5

Shevelle M. Families - 27/11/2019 Confirmed reviews ALL

Everything was great from check in to check out. The staff are not only friendly but super attentive. The accommodations were lovely and the entire resort is amazing. I don’t have one negative thing to say about my experience.

Dear Valued Guest, Thank you for taking the time to post your feedback following your recent stay at Sofitel Dubai The Palm. We are pleased that you felt warmly welcomed from the moment you walked in. We are so happy to learn that you were pleased with the room that you found the condition of the Resort—as we all know, a most important basic in our business! We hope to have the pleasure of a return visit. Maybe this festive season?? Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very nice

Customer review rating 4.6/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

The staff were very helpful and friendly. The only negative of our stay was the food we had at one of the food courts. Overall the the hotel was very nice.

Dear Valued Guest, Thank you for your sharing your feedback following your recent stay at Sofitel Dubai The Palm. Pleased to know you had a Lovely Holiday. All of our 'Heartists' will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. On the other hand, we lament hearing that the Food offering fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Dubai The Palm will remain an option for your next holiday and that we will have the opportunity to regain your confidence in the near future. Kindly contact us at H6… for your future reservations. Looking forward to welcoming you back. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm Sincerely,

Relaxing holiday in luxurious surroundings!

Customer review rating 4.6/5

Scott G. Families - 26/11/2019 Confirmed reviews ALL

Luxurious hotel in beautiful surroundings. Courteous professional staff who couldn’t do enough to help. Great selection of food and drinks. Beautiful manicured grounds, lovely pools and beachfront with great views towards Dubai.

Dear Valued Guest, We so appreciate you taking the time to post your guest experience with us following your recent stay at Sofitel Dubai The Palm. Our Heartists truly do understand that it is all about you, The GUEST. It is just understood when staying at a hotel in our category that you will most probably have a great location, be in a beautiful building, but it is more that the décor, or quality standards in the rooms etc. We know that personalized service is the key, and it is very rewarding when guests such as yourself comment on our Heartists’ professionalism, eagerness to be helpful, and always in a friendly manner. We are looking forward for you next visit. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Perfect Mother/Daughter Treat

Customer review rating 4.6/5

Georgia R. Families - 26/11/2019 Confirmed reviews ALL

We needed a break together so we could get the chance to catch up on our lives and reconnect. The hotel was perfect for this and the staff were just so helpful and kind.

Dear Valued Guest, Your your posting sums-up what we live for ! To think that you made the best choice by choosing the Sofitel Dubai the Palm for your Mother/Daughter gateway in Dubai, is the finest guest feedback we could receive. Thank you. We hope to have the pleasure of a return visit in the not too distant future. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Welcoming and relaxing.

Customer review rating 4.6/5

Andrew M. Business - 25/11/2019 Confirmed reviews ALL

The whole experience was very Satisfactory, it is the first time I had stayed your hotel and would stay again.

Dear Valued Guest, We know one thing and that is to never take anything for granted ; but your review was very thoughtful ! It is our daily mission and conviction to achieve consistency ! Delighted that you have had a memorable guest experience and that you will come back to us for another stay in the future. We look forward for your 'next visit. Please Feel Welcome to contact us directly on H6… prior to your arrival. We will be so happy to take care of your stay. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm
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