Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 4,087 reviews

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The Palm Jumeirah, East Crescent road, 55558 DUBAI, United Arab Emirates

Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Telephone
Fax +971 4 455 6670

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,087 reviews

Customer review rating 0.5/5

Saud A. Q. Families - Confirmed reviews ALL

We booked three rooms: two suites and one standard room. Upon arrival, only one suite and one standard room were available. We understood that there had been an error with the reservation process and did not make an issue of it. An additional room was then booked for us, but we were charged a higher rate because the room price had increased. This was the first problem. We also agreed with the front desk employee that this room would include breakfast, just like the rest of the rooms. The next morning, we were surprised to find that the room did not include breakfast. When we spoke with the supervisor, Nancy, she was polite and professional, but unfortunately she did not resolve the issue. Instead, she cancelled the original reservation and created a new reservation at a higher price than both the original booking and the second reservation.

Dear Saud A. Q., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your visit, specifically concerning your room reservations and breakfast arrangements. It is concerning to hear that there was an error with your initial reservation, leading to a discrepancy in room availability. We strive to ensure a seamless check-in process for all our guests, and it is regrettable that we fell short in this instance. I appreciate your understanding regarding the additional room booking and the subsequent rate adjustment, which can sometimes occur due to fluctuating prices. I am particularly sorry to learn about the confusion surrounding the breakfast inclusion for the additional room. Our team is trained to communicate all aspects of reservations clearly, and it is disappointing to hear that this was not executed as intended. While I am pleased that our supervisor, Nancy, was professional in her approach, I regret that the resolution did not meet your expectations. The aim is always to provide satisfactory solutions to our valued guests, and your experience did not reflect this. Please be assured that your feedback has been noted and will be reviewed carefully to enhance our guest experience in the future. We are committed to improving our communication and service standards to prevent similar occurrences. Thank you once again for bringing these matters to our attention. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 0.5/5

Shailesh K. Families - Confirmed reviews ALL

Disappointing experience at the Sofitel the palm over the long weekend. Sea view room promised, but we end up getting a blocked view. We asked for a paid upgrade to higher category which was supposed to be done next day afternoon but the hotel team called in the evening to shift our rooms. Paid a deposit of 1000 while checking in, but the restaurant where we dined mentioned that the limit was already utilized, was an embarrassing situation as we didn't carry our cards to the restaurant. Had to walk up to the reception to resolve which they mentioned was a system glitch. Overall a very casual attitude from the teams at the reception and restaurants. No serious thought for customer experience. Surely not staying again.

Dear Shailesh K., Thank you for taking the time to share your experience regarding your recent stay at Sofitel Dubai The Palm. I sincerely regret to learn that your visit did not meet your expectations and appreciate your feedback, as it provides us with an opportunity to improve our services. I understand your disappointment with the room assignment and the view that was not as anticipated. Our team strives to fulfill all requests, including room upgrades, and it is disheartening to hear that the process did not proceed as planned. I assure you that we take such feedback seriously and will review our communication protocols to ensure a more seamless experience for our guests in the future. Regarding the issue with your dining experience and the deposit you made at check-in, I apologize for the inconvenience you encountered. It is our policy to ensure that our guests are aware of their spending limits, and it seems there was a miscommunication due to a system glitch. I understand how this situation could have been uncomfortable, and I appreciate your patience as you resolved the matter. I regret that the service you received did not reflect the high standards we aim to uphold at our hotel. Your comments regarding the reception and restaurant teams will be addressed with our management to ensure that all staff members provide attentive and considerate service to our guests. Thank you once again for your feedback. We value your input and hope you might consider giving us another opportunity in the future to provide you with the exceptional experience that Sofitel Dubai The Palm is known for. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Mark B. A. Families - Confirmed reviews ALL

Incredible stay for our anniversary! Huge thanks to the people at Guest Relations — they organized cake, flowers, and strawberries and had it all set up perfectly. The room was spotless with Palm views, the beach is beautiful, and the staff genuinely care, especially Rio, who assisted us from the reception to our room and gave us a quick tour of our room. The French-Polynesian vibe is unique for Dubai. Will be back. Highly recommend for special occasions.

Dear Mark B. A., Thank you for taking the time to share your delightful experience at Sofitel Dubai The Palm. We are thrilled to learn that your stay for your anniversary was incredible and that our team was able to assist in making your celebration memorable with the special arrangements you mentioned. It is heartwarming to know that our Guest Relations team exceeded your expectations in organizing the cake, flowers, and strawberries, and that everything was set up to your satisfaction. We pride ourselves on maintaining a high standard of cleanliness and comfort in our accommodations, and it is wonderful to hear that the pristine condition of your room along with the beautiful Palm views contributed positively to your experience. Your recognition of our staff, particularly Rio, is greatly appreciated, as we continuously strive to provide genuine and attentive service to our guests. We are also glad that you enjoyed the unique French-Polynesian atmosphere that distinguishes our property in Dubai. Your kind recommendation for special occasions means a lot to us, and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Mohammad K. Families - Confirmed reviews ALL

Check in was crowded , especially when getting the keys this could be improved as process. But the staff turned it around to a super positive experience they helped in providing great room , they also helped in getting the keys faster when they saw I had kids. The rooms quality are great and clean.

Dear Mohammad K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the quality and cleanliness of your room, as well as the amenities provided. Your comments about the check-in process have been duly noted, and we appreciate your understanding. It is gratifying to know that our staff was able to enhance your experience, especially in accommodating your family’s needs. Kind regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 0.5/5

Carla S. Families - Confirmed reviews ALL

After staying at this hotel three times for the past 4 months because it was convenient for our children due to the nursery facilities, this visit on June 14th was honestly the worst experience we’ve had. 1. I repeatedly requested that the sofa bed be prepared before our arrival because my twin toddlers usually need to nap immediately. When we arrived, it had still not been opened. 2. I asked for a ground floor room so we could access the room through the balcony without needing to use the elevator. I was assured this would be suitable. Instead, we were given room 9007, which was extremely unsafe for 1.5 year old children who are still learning to walk. It was definitely not child-friendly. 3. The room was located right next to the elevator. Guests constantly passed by talking loudly, and it felt as though they were inside our apartment. As a result, my children were unable to sleep properly all night. 4. I also emphasized that the room needed to be exceptionally clean because my children crawl on the floor. Unfortunately, we found a cockroach in the bathroom, which raised serious concerns about hygiene standards. 5. The shower gel dispenser was empty, forcing us to use shampoo instead. 6. I informed the hotel in advance that I have 1.5 years children and requested bottled water to be available in the room. I was told there would be filtered water, yet there was no water available at all when we arrived. Overall, this was by far the worst experience we have had at this hotel. What was most disappointing was that when I raised all these issues with the receptionist during checkout, the only response I received was, “I’m very sorry, did you mention it to us?’’ I am doing it now. I genuinely do not understand how management expects to improve occupancy and guest satisfaction with this level of service and attention to detail. I am surprised that your Valet parking team are more friendly and helpful than your team

Dear Carla s., Thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us identify areas for improvement and enhance the overall guest experience. I sincerely apologize for the inconveniences you encountered during your recent stay. I understand how critical it is for families with young children to have a room that meets their specific needs. It is regrettable to hear that the sofa bed was not prepared prior to your arrival, and I recognize the importance of ensuring that your children have a comfortable place for their naps. I also acknowledge your concerns regarding the room location and the noise disturbances from the nearby elevator, which can be particularly challenging for families traveling with toddlers. The cleanliness of our accommodations is of utmost importance to us, and I am very sorry to learn about your encounter with a pest in your bathroom. This is not representative of our standards, and I assure you that we will address this matter with our housekeeping team to ensure that our hygiene protocols are strictly adhered to. Furthermore, I apologize for the oversight regarding the shower gel dispenser and the bottled water, as we aim to provide a seamless and comfortable experience for all our guests. I appreciate your comments regarding the service you received at checkout, as we are committed to ensuring that our staff addresses guest concerns with empathy and efficiency. Your observations regarding the valet team are also noted, and I will ensure that this feedback is shared with the relevant departments. Thank you once again for your feedback. We hope you might consider giving us another opportunity to provide you with the high-quality experience that you expect and deserve. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Other web-users rate our hotel

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