Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.8/5 2,376 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,376 reviews

TripAdvisor Rating  4.5/5  15,062 reviews

A BiG THANK YOU

TripAdvisor rating 5.0/5

frawllaahk TripAdvisor review

I would like to express my sincere gratitude and appreciation for Mr. Tamer for the excellent and exceptional service and care I received in Sofitel Dubai The Palm on my stay for vacation, THANK YOU for using your talents and skills to provide hospitality services of the highest quality. Everything was amazing and well organized and the hotel staff is always happy to help and give everything you ask for with highest quality of service.

Excellent holiday with a few minor issues

TripAdvisor rating 5.0/5

Jasonkerr TripAdvisor review

1st time in Dubai in may & its been really good, lovely & warm without the humidity we had in September Must get the negatives out the way as feel they have to be mentioned but did not greatly affect our time at Sofitel the palm! On arrival we felt we did not get enough information about how everything worked ect. So room, restaurants, even just pointing you in the direction on the app which does help! We booked sea view luxury room which turned out to be on the 1st floor with trees infront & had a king sized bed with no bed for our 4 year old, we complained & got moved swiftly to a higher floor which was lovely but still no bed for our 4 year old. So I rang up & they sent someone to make up the sofa where to put a sheet over the sofa which again for a 10 day holiday I didn’t think was acceptable, so next day they came with a single bed which was roll in which was fine but in other luxury hotels we’ve had rooms with 2 x queen beds with plenty space so I guess I’d say the rooms are on the smaller side but again not a massive deal for us in the end! We just felt after a 10 hour journey we shouldn’t have been having to deal with this!! Then to top it off the new room water was dirty so we had to move on again so probably lost 1/2 day moving rooms! Only other small negative I had was the pools were not temperature controlled so wasn’t refreshing once they got hot like baths! Just wasn’t pleasant! Again other hotels we’ve stayed in have done this & kept the water cool! Ok so on to all the positives which believe me there’s lots! Most importantly the food in every restaurant is to the highest quality My favorite was the Asian but I’ve not tried the Indian yet! Least fav would be the steakhouse but only because we are from Scotland & I’m biased as I believe scotch beef is the finest in the world & we have some of the best steak restaurants! Premium lounge a must & all the staff were excellent especially Akash who was the friendliest & hardest working guy we met! An absolute credit to this hotel! With the premium lounge you get breakfast, high tea then 2 hours “happy hour” in the evening with a good selection of drinks! All areas in the hotel are beautiful & smelt amazing, house keeping were excellent maybe only thing I’d mention was they would change every single towel sometimes twice a day as they do a turndown also so that could be seen as wasting alot of energy! I’m more than happy to use a towel twice so maybe a system where towels are placed in the bath that you want changed & any that are hanging to dry are left! So all in all a lovely hotel & a great holiday so anyone booking you will have a lovely time!

Dear Valued Guest, Thank you for taking time out to share feedback of your experience with us. We are elated to read that you had a memorable stay and that our services exceeded your expectations. Inspired by the principles of mindfulness. Sofitel Dubai The Palm is a haven designed to let you focus on feeling whole — present in mind, nourished in body and revitalized in spirit. We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Great spot for drinks and food

TripAdvisor rating 5.0/5

amyfavell TripAdvisor review

Such a great spot to visit - we came as a couple with our 10 week old baby. Everyone was so helpful, especially Ankamma, with assisting with our pram and ensuring we were happy throughout. Will be sure to visit again as a couple and also with children.

Dear Valued Guest, Thank you for your most valuable feedback. Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests. We look forward to welcoming you back with us. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Summer vacetion...

TripAdvisor rating 5.0/5

257ozgurg TripAdvisor review

Mangilal from İn room Dinning We admired the beauty and comfort of the room, a professional and friendly team thinks everything to the finest detail for our comfort and offers an excellent service thank you💕It has a very large garden with an outdoor pool and you can get out of your room and enter the sea, a perfect comfort.

Dear Valued Guest, Thank you for leaving us such a wonderful review. We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in. We look forward to seeing you again. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Grate stay in the palm

TripAdvisor rating 5.0/5

EALNUAIMI76 TripAdvisor review

Simply it’s a Perfect stay in Sofitel my family enjoyed a lot .they do have many options for restaurants different cuisines Rodney at the desk is very helpful also shefli is very friendly . We will be back soon looking forward to it . Location is incredible ❤️

Dear Valued Guest, Thank you for your most valuable feedback. Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience. We look forward to welcoming you back with us. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

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Other web-users rate our hotel

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  • 1,922 reviews 8.4/10 Food
  • 960 reviews 8.8/10 Amenities
  • 862 reviews 9/10 Vibe
  • 752 reviews 8.1/10 Comfort

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