Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.8/5 4,130 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  4,130 reviews

TripAdvisor Rating  4.7/5  17,152 reviews

Exceptional hospitality

TripAdvisor rating 5.0/5

Donna G TripAdvisor review

This is my 3rd attempt to post this review as my review seems to fail submission for some reason! This was our eighth stay at Sofitel The Palm in just two and a half years, and it continues to be a place we return to because of the people. The resort is beautiful, but the warmth and professionalism of the staff are what truly make each visit special. A special thank you to Naveed for the warm welcome and escort to our room, and to Eva from Guest Relations for the thoughtful touches that always make us feel valued. The Premier Lounge team are outstanding — Elena (Manager) and Rahul (Supervisor), along with Joseph, Justin, Akash, Zia, Jabeer, Tharutia, ChiChi, Myat, and Dirja, consistently go above and beyond. Our heartfelt thanks to Wilbert, Hong Loong Manager, who welcomes us like family. As his kabayan, I am incredibly proud of him. Warm thanks as well to Ruffa, James, Sherman, Sandy, Chef Diego, and the rest of the Hong Loong team for the wonderful food and service. Exceptional hospitality every time — we always leave looking forward to our next return in March 2026.

VERY GOOD

TripAdvisor rating 5.0/5

stephane z TripAdvisor review

Very very very good experience. Hotel and personnel very nice. I planned to come back once again in this hotel. Thanks to Abul for your availability. Thanks a lot

Great experience

TripAdvisor rating 5.0/5

Biljana V TripAdvisor review

Very good service - especially room service by Abul. Room was clean and service nicely,clean towels and coffee for mini bar

Dear biljanav750, At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words. I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team. At Sofitel Sofitel Dubai The Palm, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise. Thank you once again and we do hope to welcome you back soon. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Housekeeper angga

TripAdvisor rating 5.0/5

Scott M TripAdvisor review

The stay at the Sofitel is great so far. The housekeeping anggg has been so attentive and helpful whilst we have been here.he has made sure through our stay we are comfortable. He had seen that I had done some of the kids washing and placed them on the chairs outside and given us a maiden to use to dry the clothes. He has also checked we are okay and to see if we need anything else. All the house keepers have been great. Thank you for making our stay lovely and relaxing

Dear U5091XEscottm, Thank you very much for sharing your wonderful feedback. We are delighted to hear that your stay at Sofitel Dubai The Palm has been so enjoyable. It is especially pleasing to read your kind words about Angga. His attentiveness, thoughtfulness, and genuine care clearly made a positive difference to your family’s stay, and we will be sure to recognize him and the entire housekeeping team for their excellent service. Thank you for highlighting the efforts of our colleagues who strive every day to ensure our guests feel comfortable and well looked after. We are delighted that your stay has been lovely and relaxing, and we look forward to welcoming you and your family back again soon. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Excellent service

TripAdvisor rating 5.0/5

Rachna S TripAdvisor review

Our stay experience in Sofitel Dubai the palm was wonderful, but to make it even more special and memorable by vinayak we have to thank him for always keeping our room clean. We were with the kids, and they would make the room Massey . But whenever we returned, we would find our room clean. he is kind, humble very polite and very respectful about everything Thankyou so much for making our stay very memorable

Dear 841rachnas Thank you very much for sharing your wonderful feedback. We are delighted to hear that your stay at Sofitel Dubai The Palm has been so enjoyable. Angga will be truly pleased to know that his attentiveness, thoughtfulness, and genuine care made a positive difference to your family’s stay. Going the extra mile to ensure your comfort—especially while traveling with children—is exactly the level of service we strive to deliver. Your kind words about our housekeeping team mean a great deal to us. We are grateful for your appreciation and look forward to welcoming you and your family back for another relaxing and memorable stay. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

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Other web-users rate our hotel

  • 2,019 reviews 9/10 Location
  • 3,375 reviews 8/10 Room
  • 9,973 reviews 9.4/10 Service
  • 31 reviews 6.2/10 WiFi
  • 3,963 reviews 8.8/10 Food
  • 1,908 reviews 9/10 Vibe
  • 1,638 reviews 8.6/10 Amenities
  • 1,170 reviews 7.3/10 Cleanliness

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