Sofitel Dubai The Palm

Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 1,191 reviews

See on a map

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

ALLSAFE approved hotel

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates


  • By plane

    DUBAI INTL AIRPORT At 43km / 27 miles - Shuttle paying

GPS:25.14025, 55.13242

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,191 reviews

TripAdvisor Rating  4.5/5  11,007 reviews

Certificate of excellence 2022

Excellent hotel and staff

TripAdvisor rating 5.0/5

798fadib Friends getaway - TripAdvisor review

My friends and I stayed at the hotel for a few nights. The hotel facilities were amazing, and the staff were incredible. Especially Mirza, and Sandeep from the valet team. I’d definetly recommend anyone to stay here

Laguna Beach night session

TripAdvisor rating 5.0/5

timal92016 Families - TripAdvisor review

Shisha night session. I took a regular Mint flavor shisha which is very good, with a mockail whicb is freh drink with strawberries at Laguna lounge. Sunday served me with a professionalism, and answered all my expectations. Will come again and I recommand this place for a relax moment.

Delicious restaurant

TripAdvisor rating 5.0/5

Darren T Couples - TripAdvisor review

Whilst on our stay cay in Dubai we decided to visit Hong Loong for an evening. Ambience is excellent, service was on point especially Bijil who helped us adapt some of the food we ordered specifically to our taste. He is a lovely guy and knows his menu very well. Food is delicious and the service is ⭐️⭐️⭐️⭐️⭐️ We will be back on our next visit.

Amazing resort, amazing holiday and amazing team!

TripAdvisor rating 5.0/5

Niz_139 Families - TripAdvisor review

Sofi Just got back from Dubai with the family and 100% no brainer deciding where to stay. Sofitel Dubai The Palm Jumeriah! This is my second time staying here with the family (2 adults and 2 kids under 10) and the reason I decided to come back to this resort was influenced by my first stay here. Not only is this resort luxurious and family friendly with respect to accommodation and all the facilities, the team always went above and beyond to meet our needs. Our stay this time round…. Prior to arrival Cahrl (from concierge) helped fulfil a number of requests for me and my family some of which where reservations for Cabana, room upgrade, transportation and more. When we finally arrived we received the warmest of welcomes. Some of the old staff were no longer working at Sofitel however, this that remembered us from our previous stay made sure to come and say hello and small talk, new members of the team were equally welcoming and genuine with a personable approach. The room - The complimentary upgraded room was a notch up from our room from our previous stay with a great palm view. Surprisingly few days later Cahrl and Sofitel arranged a further upgrade for us to another room, just when we thought the room and view could not get any better the new room blew us away! The point here is not the room as we had an amazing room from the start but the gesture from Cahrl and the Sofitel team towards a returning customer. The housekeeping staff are extremely hardworking and always left the room spotless after cleaning. Food - We took the half board option this time as we did not the last time round and dined either lunch or dinner at the resort depending on our excursion timetable. The resort has some great restaurants such as Porter house (Steak house), Moana (Seafood), Hoong Loong (Chinese), Zoya (Indian) and so much more. The concierge team were all so helpful in booking the restaurants for us or making any amendments. The restaurant staff were very accommodating to our dietary needs meeting any requests. The kids loved all the restaurants at the resort which for us as a family is the first outside of the UK. The facilities - Several pools around the resort and we spent some time at most of them however, most of our time was spent at the main pool which is one of the best pools we have seen in our travels across the years. The pool team were also brilliant, Ruwan at the towel station always happy and always made the effort to see how we were. Worth mentioning that Sofitel also provided us with a special Summer offer for the Cabana which was more than half the price we paid last time round. The Kids Club is huge and their child friendly team kept kids entertained with all sorts of activities. Having taken advantage of the Kids club on our last stay, we dropped the kids off here almost everyday for 2 hours during our stay and when we collected them they they always had so much to tell us and show us. Other facilities - Whilst this time round we did not take advantage of the Spa or Water-sports from our experience during our last visit I can assure you it’s well worth it! If you do try out the sea sports definitely opt for the Sea Camel, the best way to describe it is that it’s similar to a jet ski but instead of handles it has a steering wheel, it’s a must try experience and you get a tour of some iconic locations around Dubai during the duration of your activity. Location - Whilst the resort is situated away from city centre if you do not plan to be out everyday and want take fully advantage of the hotel accommodations, facilities and eatery then this is the place to be on The Palm. We went out 60% of our stay as there were things we wanted to do and could not fit in the last time round but that’s out of choice. The next time we visit we may not be out as much and will hopefully get to spend more time relaxing at the resort. Summary This luxury resort has great rooms, facilities and eateries all at an affordable price but it’s most key attribute is the team! They are very accommodating, genuine, personable, humble, great sense humour and so many more characteristics that help make your stay feel like a home away from home. I want to say thank you to all the team at Sofitel Dubai The Palm from front of staff, reception. concierge, housekeeping, pool team, restaurant team and the rest. A special shout out to Cahrl who is management at the concierge. If you are reading Cahrl me and my family could not thank you enough for your efforts pre, during and post our stay. The kids and us also want to send you a huge thank you for the parting gifts for the kids, they love them and have sleeping with their cuddly friends from the flight back till now. A note to Christophe Schnyder (General Manager). Whilst I had the privilege of commending you and your team in person to you at the resort I just wanted to extend a huge thank you to you and your team for making both our stays exceptional and memorable. Thank you!

Good view

TripAdvisor rating 5.0/5

296lakieshav Families - TripAdvisor review

It was my first Night in Laguna lounge and it was a good memorystick to remeber the Music is Nice and the cocktail is amazing and it was a good service by mr sunday so helpfull and give us attetion that wil come back

In partnership with TripAdvisor

Other web-users rate our hotel

  • 559 reviews 8.4/10 Location
  • 981 reviews 8.1/10 Room
  • 1,949 reviews 9.1/10 Service
  • 10 reviews 6.3/10 WiFi
  • 747 reviews 7.9/10 Food
  • 516 reviews 8.6/10 Amenities
  • 413 reviews 9.1/10 Vibe
  • 378 reviews 8/10 Pool

Powered by Trustyou

All our hotels in DUBAI