Sofitel Dubai The Palm Hotel 5 stars

Customer review rating 4.6/5 7,946 reviews

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Sofitel Dubai The Palm
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Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Water sports, Eco-golf and rooftop tennis & basketball courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • GolfPaying
  • Tennis
  • Beach and water sports
  • Other sports activities
  • SkiingPaying
Catering
  • BreakfastPaying
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558
dubai
united arab emirates

Tel: +971044556677

Fax: (+971)0/44556670

Check-in from 15h00

Check out up to 12h00

  • PALM MONORAIL :  AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 43.9km / 27.28 miles - Shuttle paying

GPS :25.14025, 55.13242

Our accommodation(s)

CLASSIC ROOM, Courtyard View, 1 King-Size Bed or 2 Single Beds

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Courtyard View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM SEA VIEW, 1 King Size Bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM PALM VIEW, 1 King Size Bed, Private Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM PALM VIEW TWIN, 2 Single Size Beds, Private Balcony

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY CLUB ROOM, Club Access, 1 King Size Bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Sea side *

* Subject to availability

Rooms

Our restaurants and bars

MANAVA

Type of cuisine: International

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

PORTERHOUSE STEAKS & GRILLS

Type of cuisine: Gourmet

One of the most popular steakhouses on Palm Jumeirah Dubai, Porterhouse imports prime cuts of meat from celebrated producers around the world.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOANA - SEAFOOD RESTAURANT

Type of cuisine: Gourmet

This pagoda-style restaurant, blending indoor and outdoor dining areas, brings out the best of fresh catches with Asian and European culinary techniques.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE WORLD EATERY

Type of cuisine: International

When everyone in your group wants something different to eat, come to The World Eatery. Here the specialties of the house are favorites from the four corners of the globe - often in generous portions made to share.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAUI BEACH RESTAURANT & BAR

Type of cuisine: International

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair.

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Zoya by Maui

Type of cuisine: Indian

Zoya by Maui serves traditional Indian dishes with a modern twist including vegetarian and vegan options. This restaurant is located by the pool and has both indoor and outdoor al fresco seating.

OLIVIER'S

Non contractual photo

Olivier's is fully inspired by our Executive Chef, Olivier Chaleil - sharing his culinary expertise in creating an exquisite tailor-made menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

REPLAY SPORTS BAR

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Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.

LAGUNA LOUNGE

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From sunset until the wee hours of the morning, the beachside Laguna Lounge is the place on Palm Jumeirah for hot music, cold cocktails, freshly squeezed juices, delicious shared plates, dancing and a cool party vibe.

PORTER HOUSE BAR

Non contractual photo

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GELATI ICE CREAM

Non contractual photo

Discover traditional and unexpected flavors of premium ice creams - along with other temptations - under the thatched roof of Gelati Ice Cream Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 815

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,946 reviews

tripadvisor

TripAdvisor Rating 4.5/5

8,838 reviews

Excellent stay

Customer review rating 4.6/5

Antoine Couples - 20/11/2020 Confirmed reviews ALL

Very nice room, nice restaurants (although the Polynesian one was closed) and great service.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good Stay

Customer review rating 4.6/5

Haitham M. Families - 19/11/2020 Confirmed reviews ALL

Good place with nice view helpful staff and kind , but the room was really far specially for family with kids , i loved the place and going to visit it again soon

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great stay at Sofitel The Palm

Customer review rating 4.6/5

Andreas G. Couples - 19/11/2020 Confirmed reviews ALL

Nice location, excellent staff

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Excellent hotel

Customer review rating 4.6/5

Mark W. Couples - 18/11/2020 Confirmed reviews ALL

Really enjoyable relaxing stay at the Sofitel. All of the facilities were excellent and the staff helpful and friendly

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Well located

Customer review rating 4.6/5

Garry W. Friends - 17/11/2020 Confirmed reviews ALL

A relaxing break pleasant and helpful staff if I had one complaint it would be charging your guests for water around the pool and on the beach. It’s not the money it just felt like we weren’t valued

Could have been better

Customer review rating 4.6/5

Alex Families - 17/11/2020 Confirmed reviews ALL

Overall a nice hotel, but we encountered a lot of unpleasantries for a 5 star hotel, ranging from poor choice of food, overcrowded pool when people from outside the hotel came there like there was a public swimming pool, miscommunication between staff, not a 5 star cleanliness, “sea view” was actually “palm trees view” and so on. Despite all this we enjoyed the room, which was generous and nicely furnished, we enjoyed the beach and the pool. Thank you for having us

Just fine!

Customer review rating 4.6/5

Mmm Families - 14/11/2020 Confirmed reviews ALL

Over all it was ok, I was upgraded from Junior suite to Prestige suite which was great. Excellent bathroom amenities (Elemis), great calm location, nice beach. But inadequate number of staff, long queues including in the breakfast. Some items in the rooms need repairing, some hard stains on the sofas. Despite being a new hotel, some items look old like Carpets, Towels and linens. Over push to use the the hotel cars that is normally expensive than city taxis

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Exceptional experience

Customer review rating 4.6/5

Nishanth Families - 13/11/2020 Confirmed reviews ALL

The stay was beyond anything I had imagined. On arrival we were greeted by Vashee at the reception desk who upgraded us to the penthouse palm suite from the opera suite for my mother’s birthday. It was the greatest gift we have ever received and it will never be forgotten.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great stay

Customer review rating 4.6/5

Gemma C. Families - 13/11/2020 Confirmed reviews ALL

Relaxing stay, love the well controlled temperature of the pool, very clean room

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very nice

Customer review rating 4.6/5

Tom Business - 11/11/2020 Confirmed reviews ALL

I was very pleased with the experience I had at the hotel. The staff was super friendly and extremely helpful. The resort was very clean and had the appropriate health protocols in place which gave me added comfort during my stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing stay!

TripAdvisor rating 4.5/5

heenark 11/11/2020 TripAdvisor review

Our stay was perfect, we stayed at beach suites with a beautiful view! The hotel is beautiful, lots of greenery all around, many swimming pools to choose from and of course clean beach. Staff is friendly and considerate. Our stay was definitely worth the money and time.

Dear Valued Guest, We were so pleased to read your kind posting on TripAdvisor following your visit in this month. We are so thrilled that you found the room accommodation to be unique and the service provided up to your expectations. Looking forward to another opportunity to welcome you back to Sofitel Dubai The Palm in the not too distant future. Best regards, Ramsey El Saarany Hotel Manager Sofitel Dubai the Palm

Good stay

Customer review rating 4.6/5

Ibrahim M. Couples - 10/11/2020 Confirmed reviews ALL

The stay was good, we loved the place, hotel stuff are so friendly. However, room service is not up to standard. We have asked for complimentary toiletries several the time and we only had them the next day. Although the phone operator was rude. In addition, we asked for a hair dryer , after one hour we received one that is not working . We asked for replacement but we never got one .

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

For our first vacation this year, we truly enjoyed it

Customer review rating 4.6/5

S, A. &. W. Families - 07/11/2020 Confirmed reviews ALL

- Extremely outgoing and helpful staff - We loved the mini-suite and the view that very disconnecting form our Dubai home a few minutes away. Truly disconnecting. - Pool, beach, family oriented facilities and amenities were great - Although we were a bit disappointed not to see much restaurants open, the World Eatery's food was great and staff extremely helpful

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing room, very helpful & friendly staff

Customer review rating 4.6/5

Deborah S. Families - 29/10/2020 Confirmed reviews ALL

We were spoilt with a room upgrade and cake at dinner for our wedding anniversary. Our suite was beautiful with an amazing sea view. Dinner at the Porterhouse was superb & we were pleasantly surprised with a cake & candle. We all loved the hotel, it has lots of activities including a pool with 2 slides and lots of water sports including an obstacle float which my eldest & I really enjoyed. The only negative experience we had was that there wasn’t enough sun loungers for all the guests at the main pool. On our first day we had to pay for the double sun loungers but did get the amount back off food & beverage. We just made sure we got there early the next day to get sun loungers bear the pool. We had an amazing time at the Sofitel as a family and will definitely return again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Well accommodated and staff

Customer review rating 4.6/5

Jackielou P. Friends - 28/10/2020 Confirmed reviews ALL

Me and my friend had a good time and we are looking forward for our soon staycation in this hotel. I wanna thank you the Duty Manager Micko for such a good and accommodating Manager to us inspite how busy he was. Over all the staff are very friendly and helpful. Thank you

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great location. Upgraded to larger room. Staff very professional and friendly.

Customer review rating 4.6/5

Benjamin S. Families - 28/10/2020 Confirmed reviews ALL

Very enjoyable and we felt safe at the Sofitel during COVID-19 precautionary times.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing

Customer review rating 4.6/5

Anonymous Families - 28/10/2020 Confirmed reviews ALL

Lovely stay, the Staff is very helpful especially Alyssa who offer the best service I have ever had before. Samanta did also a very good job. I definitely recommend this Sofitel. Facility are amazing as well. Only the quality of the breakfast should be improved.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Not quite perfect but a good stay overall

Customer review rating 4.6/5

Phil Couples - 27/10/2020 Confirmed reviews ALL

We had a pleasant stay at the Sofitel on the Palm, the room and bathroom in particular was very nice and the staff as a whole were friendly and accommodating. The only areas where the hotel could have improved were on the pool/beach area and on food. The pool area was completely full, which is of course fine but the area where there were still sun loungers available was quite far down the beach with very few staff around this area. Not sure if staff numbers have been cut but I had to walk up the beach quite a few times to get served food/drinks or to get help putting up the parasol. Eventually we were given a button to press for service, which helped. Foodwise I think the offering may have been impacted by covid as breakfast was a bit disappointing in comparison to some hotel breakfasts available in Dubai. The usual omelette station but not a huge amount of choice otherwise. We had been given a voucher for dinner by a friend, which we had at World Eatery and again would describe this as average. I would stay again but wouldn't rush back for the food.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Customer review rating 4.6/5

Anonymous Families - 26/10/2020 Confirmed reviews ALL

Excellent service and good swimming pool and location . Everything was just perfect .

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very Good Stay

Customer review rating 4.6/5

A. A. Families - 26/10/2020 Confirmed reviews ALL

Great environment, wonderful service and friendly equipe! Need more attention for the Gold member with some special gesture

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

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