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Sofitel Dubai The Palm Hotel 5 stars

Customer review rating 4.6/5 8,418 reviews

ALLSAFE approved hotel

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Sofitel Dubai The Palm
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+ 25 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Water sports, Eco-golf and rooftop tennis & basketball courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf Paying
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing Paying
Catering
  • Breakfast Paying
  • 6 Restaurant(s)
  • 5 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)44556670

Check-in from 15h00

Check out up to 12h00

  • PALM MONORAIL :  AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 43.9km / 27.28 miles - Shuttle paying

GPS :25.14025, 55.13242

Our accommodation(s)

Our restaurants and bars

MAUI BEACH RESTAURANT & BAR

Type of cuisine: International

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair.

MOANA - SEAFOOD RESTAURANT

Type of cuisine: Gourmet

This pagoda-style restaurant, blending indoor and outdoor dining areas, brings out the best of fresh catches with Asian and European culinary techniques.

THE WORLD EATERY

Type of cuisine: International

When everyone in your group wants something different to eat, come to The World Eatery. Here the specialties of the house are favorites from the four corners of the globe - often in generous portions made to share.

MANAVA

Type of cuisine: International

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

PORTERHOUSE STEAKS & GRILLS

Type of cuisine: Gourmet

One of the most popular steakhouses on Palm Jumeirah Dubai, Porterhouse imports prime cuts of meat from celebrated producers around the world.

Zoya by Maui

Type of cuisine: Indian

Zoya by Maui serves traditional Indian dishes with a modern twist including vegetarian and vegan options. This restaurant is located by the pool and has both indoor and outdoor al fresco seating.

REPLAY SPORTS BAR

Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.

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LAGUNA LOUNGE

From sunset until the wee hours of the morning, the beachside Laguna Lounge is the place on Palm Jumeirah for hot music, cold cocktails, freshly squeezed juices, delicious shared plates, dancing and a cool party vibe.

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  • Sunday Closed

PORTERHOUSE BAR

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Menu (PDF)

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  • Sunday Closed

OLIVIER'S

Olivier's is fully inspired by our Executive Chef, Olivier Chaleil - sharing his culinary expertise in creating an exquisite tailor-made menu.

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GELATI ICE CREAM

Discover traditional and unexpected flavors of premium ice creams - along with other temptations - under the thatched roof of Gelati Ice Cream Bar.

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  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 815

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,418 reviews

TripAdvisor Rating 4.5/5

9,680 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Cozy and friendly

Customer review rating 4.5/5

Barbara Families - 20/09/2021 Confirmed reviews ALL

We loved the hotel, so cozy and such friendly staff. The room is also very cozy with a cool design. We stayed with our 6 month old baby and we loved it. The staff was very accommodating with our requests to make our stay easier with the baby. We live in Dubai and this is definitely my favorite hotel for staycations.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Nice Location with old room

Customer review rating 4.5/5

B. Friends - 20/09/2021 Confirmed reviews ALL

In terms of location, services, and things to do in a hotel is amazing; whereas, the room itself is quite old and maybe not maintenance as per the standard of Sofitel around the globe.

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm. As we look in each and every guest's feedback for source of improvement, your comments about the room maintenance were discussed with the concerned department for investigation and corrective action plan. we would be so grateful if you could share with us more insights about your guest experience in our Resort. I remain personally at your service should you need any assistance. Looking forward to hearing from you. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing Staycation

Customer review rating 5.0/5

Alaa H. M. Families - 19/09/2021 Confirmed reviews ALL

I love this hotel!!! Warm and nice, you can find ever you want to enjoy and relax. As a local, In 3 months i had visited the resort 4 times. The resort is My first option always as a staycation. Approach the staff called Nasr on the check in desk, amazing service, humble and friendly. Simple to deal with him and always provides his best to you. The Manager in the steakhouse restaurant- unfortunately i forget his name- is really hard worker, he is a leader not a boss! Helpful and friendly, i liked that i met such person like him. The room service very fast to the extent that i felt there is a room service staff for each room! The staff on the pool area are really hard workers and they are so helpful and down to earth. Stay as you are Sofitel Resort!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Extremely satisfied

Customer review rating 5.0/5

Chetan K. Couples - 18/09/2021 Confirmed reviews ALL

We had a super experience at Sofitel. Right from the welcome to the check out. Putting our finger on 1 single episode will be difficult and hence my statement that the whole experience was super. The staff is very cordial, informed and ready to assist particularly at the Executive Lounge! The experience at the Spa was extraordinary, one that we will want to savor again. Each of our meals were delicious. And to top it all housekeeping was brilliant. The room was done very nicely. Overall an extremely satisfying experience and one that we will be ready to repeat. Eat. Drink. Relax. Repeat. We thank you and your efficient team for making our stay a memorable one.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great Stay!

Customer review rating 5.0/5

Christian F. Families - 17/09/2021 Confirmed reviews ALL

My family decided to try the Sofitel on the Palm due to the great location and amenities. It was an amazing stay, the customer service was top notch. My children enjoyed the pools and the kids club. We will definitely stay again!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Everything oerfect

Customer review rating 5.0/5

Diane W. Families - 17/09/2021 Confirmed reviews ALL

Service was excellent. Room excellent. Cleanliness excellent. Couldn’t fault anything

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great stay

Customer review rating 5.0/5

Remah A. S. Couples - 17/09/2021 Confirmed reviews ALL

I loved the hosting and the staff and faud was very nice and friendly with us and very helpful all staff were very nice

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Best mother- daughter trip ever!

TripAdvisor rating 5.0/5

hayadmohamed57 16/09/2021 TripAdvisor review

I had an amazing stay. Everything was simple wonderful. The staff was amazing and my mother truly loved the spa. Only thing I could say could improve is the room. We noticed a couple times the room as clean as it should be, especially under the bed. However overall an amazing experience.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Best Hotel in Dubai

Customer review rating 5.0/5

Hollie E. Couples - 12/09/2021 Confirmed reviews ALL

Beautiful rooms and they upgraded us to a palm view as they knew it was our anniversary which was amazing. Hotel had lots of sanitiser around and could always see staff cleaning - very covid safe. We went to Oliva’s most morning for coffee where the barista knew our order and names by the next day. The pool is AMAZING loads of spaces and beds to sit and lovely and peaceful. Every member of staff was so polite and helpful. Also had a room ready for us earlier then check in and whatssap us when we could go in and also we contacted the hotel via whattssap prior to our stay when we had a query about the hotel - great platform for direct contact. Hotel is lovely and quiet too I cannot express how much I would rate this hotel for anyone looking at going to Dubai. This was my 3rd visit and won’t be my last. Thank you to all the staff for making our holiday so amazing! We miss you already!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Wonderful room, nice location, professional staff

Customer review rating 5.0/5

Mostafa E. Couples - 12/09/2021 Confirmed reviews ALL

- The room is wonderful, the staff are welcoming, the beach is nice, well located hotel. I will visit it again

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Paradise.

Customer review rating 5.0/5

Tony M. Business - 10/09/2021 Confirmed reviews ALL

Amazing service and amazing facilities.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

one of the best and nicest Resorts in Palm Jumeirah

TripAdvisor rating 5.0/5

gerhardsabotnig 09/09/2021 TripAdvisor review

this is a resort which offers just anything which is needed. good restaurants and bars, very nice pools, tropical settings, clean and large private beach, top service, large and very comfortable rooms and more. also the Spa was of 5-star quality.

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor following your stay at Sofitel Dubai The Palm. We were extremely happy to read that you had a superb stay with us once again and that you enjoyed every aspect of the experience. Your valuable comments concerning our helpful and passionate staffs were shared with the relevant department and individuals as these serve as an encouragement and a reward for a ‘job well-done’. We certainly look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great family friendly hotel!

Customer review rating 4.5/5

Mariotti5 Families - 07/09/2021 Confirmed reviews ALL

Staff at The Lounge (Club) was amazing. Kids Club is fabulous, 10/10 rating from our 5 and 8 year old children. Baby friendly too! We visited with a newborn baby! Room comfortable and luxuourious! Loved the pool and cabanas. We will be back for a Staycation!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Excellent Staycation

Customer review rating 5.0/5

Gaurav A. Families - 06/09/2021 Confirmed reviews ALL

It was my wife's Birthday and Hotel team had given excellent warm welcome with nice Birthday decor and surprise amenities which has made our experience super excited.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Lovely welcoming relaxing week with the family

Customer review rating 4.0/5

W. D. Families - 05/09/2021 Confirmed reviews ALL

Had a lovely time. Great service. Beautiful hotel with lovely amenities.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Your comments about the F&B service and in particular your experience at Porterhouse Restaurant are well noted and shared with utmost importance to the F&B Director for investigation. Feedback formulated by our valued guests are a valuable sources of improvement and we will be so grateful if you could share more details about your guest experience in our hotel. On another note, if you ever plan a visit to Sofitel Dubai The Palm, please let me know so I can do the needful and arrange your future stay on a preferential rate. Looking forward to hearing from you Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

An Ethereal Welcome

Customer review rating 5.0/5

Maria V. C. Families - 04/09/2021 Confirmed reviews ALL

We really had a great time. Every staff member we encountered from the Belldesk to the check in were delightful and eager to help. Fouad from the reception is extremely efficient, pleasant and helpful. They were accommodating and allowed us for a late checkout till 2 pm. Thanks for making my simple birthday celebration a memorable one.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

The best staycay my family and I have been lucky enough to have, in Dubai, so far, hands down!

Customer review rating 5.0/5

Nicole Families - 31/08/2021 Confirmed reviews ALL

From the minute we arrived to the very last, we had the most wonderful customer care and I honestly felt like a new person, I think we all did, after staying two nights, thanks to the incredible suite we stayed in on special offer including the great value half board package, the kids club which the children loved and the amazing spa day I was able to have, thanks to the kids club, as my husband was working during the day :) The premier suite was fantastic for the four of us and had the biggest bath stand-alone bath in the middle of the bathroom with a moveable drinks rest on it, the kids had ever seen! My only regret is that we could not stay longer. We will definitely be back and will recommend this amazing hotel to our friends and family also. Thank you Sofitel The Palm for the best two days and nights! I felt like I could live that suite for a while and was sorry to leave - it was so comfortable and beautifully designed!!! Heaven!!! Thank you

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great family time

Customer review rating 5.0/5

Rania A. Families - 31/08/2021 Confirmed reviews ALL

I promised my niece for a lovely memorable beach experience in Dubai. Sofitel the Palm provided us the great experience. Ms. Vashee in reception was very friendly and professional. All staff were friendly and professional. I’m very happy

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Hotel lobby was hot. Wait time to check in was long. No one available at the door to guide you to the check in desk

Customer review rating 2.5/5

Anonymous Couples - 30/08/2021 Confirmed reviews ALL

It was good. Requested a late checkout at 3 pm and was denied and in turn I could not enjoy the spa at the hotel. The receptionist told me I could check out at 2pm at the time of check in without requiring a manager authorization. However when I called to ask if my late checkout is confirmed the next day they told me the I need to checkout by 1:30pm.

Wonderful Stay

Customer review rating 5.0/5

Lenka Couples - 29/08/2021 Confirmed reviews ALL

We had an amazing birthday celebration at your hotel. Outstanding staff like Mr. Mirza at Vallet, Receptionist Mrs Visha or guys in the bar with amazing cocktails experience.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

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