Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.6/5 4,100 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

Book this hotel
Room 1

Indulge in a blissful retreat with sweeping views of Palm Jumeirah. King-size Sofitel MyBed, bathroom with separate rain shower and deep soak tub. L'Occitane luxe amenities and a nightly turndown.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 44 m² / 473 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

While this room doesn't provide picturesque vistas of the sea, you can enjoy a tranquil retreat. Complimentary Wi-Fi, 40 inch LED TV, Separate rain shower and bath tub, Tea & Coffee amenities, Kids Club access, Max occupancy on existing bedding only.

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Indulge in a blissful retreat with sweeping views of Palm Jumeirah. Twin room with Sofitel MyBed, bathroom with separate rain shower and deep soak tub. L'Occitance luxe amenities and a nightly turndown.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Suite

Signature Palm Suite, Resort View, 1 bedroom, 1 king bed & 1 sofa bed

One bedroom suite with natural tones design, The Premier Lounge access, Private balcony, Direct beach access, Standalone deep soak tub & walk-in rain shower, Separate living room with sofabed, 2 LED TVs, Tea & coffee machine, Minibar.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 85 m² / 914 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

JUNIOR SUITE , Club Access, 1 King Size Bed, Sofabed, Private Balcony

Blending comfort with style our Junior Suites are the perfect match for a holiday made in heaven with access to the Premier Lounge. Features a plush king-size Sofitel MyBed, a separate living area with a sofa bed & large open-plan bathroom.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

JUNIOR SUITE SEA VIEW, Club Access, 1 King Size Bed, Sofabed, Private Balcony

Perfect for a family retreat this 1 bedroom suite features a private balcony with a sea view, a master bedroom with king-size Sofitel MyBed, and open plan bathroom & spacious living room with sofa bed. The Premier Lounge access complements the experience.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

PRESTIGE SUITE SEA VIEW, Club Access, 1 King Size Bed, Sofa bed, Living Room

Designed for ultimate comfort and luxury with spacious master bedroom, opulent bathroom, and a living area with sofa bed designed for relaxation and entertainment. Enjoy access to the Premier lounge for added sophistication

  • Views:

    Ocean/Sea view or Panorama view or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 85 m² / 914 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

OPERA SUITE SEA VIEW, Club Access, 2 King Size Beds, 2 Bedrooms, Living Room

These suites will cocoon you in 2 separate bedrooms with plush king-size Sofitel MyBed, open-plan ensuite bathrooms, L'Occitane amenities, and a spacious living room & dining area. The ultimate oasis for relaxation with Premier Lounge access.

  • Views:

    Ocean/Sea view or Panorama view or Pool side or Sea side

  • Most of the accommodation:

    Terrace

Max. number of persons
5
Area
From 125 m² / 1345 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

THE PALM SUITE with Butler, 3 bedrooms, Private Terrace with Jacuzzi

The Master Suite offers a king bedroom, lavish ensuite with soaking tub, and dressing room. Three more chic bedrooms, dining room with kitchen, office, and two terraces with stunning Palm Jumeirah and sea views complete this luxury retreat.

  • Views:

    Ocean/Sea view or Panorama view or Pool side or Sea side

  • Most of the accommodation:

    Terrace

Max. number of persons
9
Area
From 450 m² / 4843 sq ft

Bedding

King size bed(s) x3

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Apartment

FAMILY ONE BEDROOM APARTMENT SEA VIEW, 1 king bed & 1 sofa bed, Fully equipped kitchen

Expansive family apartment with relaxing sea views, master bedroom with Sofitel MyBedTM, bathroom with standalone bathtub & rainfall shower, L'Occitane amenities, living room with double sofa bed & dining area, private balcony. Access to Kid's Club.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 75 m² / 807 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Electric stove
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils
  • Free in Room Mineral Water
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Apartment

FAMILY TWO BEDROOM APARTMENT RESORT VIEW, 1 king bed & 2 Single beds, Fully equipped kitchen

Family residence with resort views, master bedroom with king bed, en-suite bathroom & walk-in closet. Guest room with 2 single beds & bathroom. Separate living, dining area & open kitchen. Guest WC. Private balcony or terrace. Access to Kid's Club

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 135 m² / 1453 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Apartment

FAMILY TWO BEDROOM APARTMENT SEA VIEW, 1 King Bed & 2 Single beds, Fully equipped kitchen

Spacious residence with sea views, master bedroom with king bed, en-suite bathroom & walk-in closet. Guest room with 2 single beds & bathroom. Separate living, dining area & open plan kitchen. Guest WC. Private balcony. Access to Kid's Club

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 135 m² / 1453 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Electric stove
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Apartment

FAMILY THREE BEDROOM APARTMENT SEA VIEW, Top Floor, 2 King Beds & 2 Single Beds, Kitchen

Generous family residence with sprawling sea views, open plan kitchen, dining table for 8, and living area. Master bedroom with en-suite bathroom. 2 guest rooms with en-suite bathroom. Guest WC. Wraparound private balcony. Access to Kid's Club.

  • Views:

    Courtyard View

Max. number of persons
6
Area
From 265 m² / 2852 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Villa

Eden Villa, Private 4 Bedroom Villa, Private Pool & Beach, Garden, Sunset Terrace

A secluded haven just for you. The epitome of impeccable sophistication, enjoy the privacy of your private pool surrounded by exquisitely landscaped gardens, or indulge in an evening with friends on the rooftop terrace.

  • Views:

    Sea side

Max. number of persons
8
Area
From 750 m² / 8072 sq ft

Bedding

Single bed(s) x2

Twin bed(s) x1

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Villa

Riviera Villa, Private 4 Bedroom Villa, Private Pool & Beach, Garden, Rooftop Terrace

A private entrance, away from the rest of the world. Lush gardens concealing an opulent sanctuary. Outdoor pool with Jacuzzi, your private beach and cinema room, our Riviera Villa is at once lavish and welcoming.

  • Views:

    Garden View or Ocean/Sea view or Sea side

  • Most of the accommodation:

    Balcony or Private Pool or 4 bedrooms

Max. number of persons
8
Area
From 742 m² / 7986 sq ft

Bedding

King size bed(s) x2

Twin bed(s) x1

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Villa

Palm Villa, Private 4 Bedroom Villa, Private Pool & Beach, Garden, Rooftop Terrace

Surrounded by our lush gardens, immerse yourself in the silky waters of your secluded pool or keep up with your fitness routine in your very own gym. With a private cinema, BBQ area and a spacious rooftop terrace, you're truly in a world of your own.

  • Views:

    Courtyard View or Ocean/Sea view

  • Most of the accommodation:

    Balcony or Private Pool or Dining room / area or Additional living room / area or 4 bedrooms

Max. number of persons
8
Area
From 750 m² / 8072 sq ft

Bedding

King size bed(s) x2

Twin bed(s) x1

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • DUBAI INTL AIRPORT Additional charge
  • DXB Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 546 rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • 237 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Indonesian
  • Italian
  • Russian
  • Thai
  • Turkish

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table
  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Boutiques/shopping

Gift shop/newspaper shop

Drugstore/pharmacy

Beauty salon

Hairdresser/barber

Catering

9 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Bicycles with children''s seats
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Children''s TV Channels

Well-being

Infinity Pool

  • Outside
  • On site

Sofitel Fitness

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Massage

Sports and leisure

Gym

  • Nearby

Tennis Additional charge

  • On site

Private beach

  • On site

Volleyball

  • Nearby

Jogging track

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 623 parking spaces
  • Max Limited Height: 1.5 m / 4.92 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking
  • TESLA recharging units

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Porterhouse on Palm Jumeirah: A refined steakhouse experience with prime cuts, fresh seafood, and unique dishes like hand-cut Wagyu tartare.

Book

Enter an elegant yet comfortable lounge and café, where a natural color palette exudes calm and refinement. Pause for morning coffee or afternoon tea, and choose a house-made French pastry from the display case.

Family-friendly, scrumptious, and unique, offers a one-of-a-kind seafood menu that will delight your palate. Surrounded by magnificent natural scenery and featuring Pagoda-style seating, our premium seafood restaurant in Dubai is a feast for the senses.

Book

The Premier Lounge is our distinctive and stylish venue where luxury travelers meet and dine during their holiday escape. This exclusive lounge is located on the ground floor of the main resort building.

Family-friendly restaurant, A generous buffet to satisfy every craving for breakfast and dinner. At live cooking stations, chefs prepare Arabic and global favourites sure to please every family member, with a little theatre thrown in, too.

When everyone in your group wants something different to eat, come to The World Eatery. Here the specialties of the house are favourites from the four corners of the globe - often in generous portions made to share.

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavour of the tropics to your table or lounge chair. By night Maui transforms into an Indian cuisine restaurant with delicacies from all four corners of India.

Hong Loong Pan-Asian cuisine restaurant invites diners to experience the best of Asian fusion food with influences from South East Asia.

Porterhouse Bar

This bar is a laid-back lounge for sipping vintage cocktails and enjoying a flavoured shisha alone or with friends. Relax in an ambiance characterised by subdued lighting and dark wood accents opening to a spacious terrace.

Bar Type
BAR
Capacity
96
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

This bar is a laid-back lounge for sipping vintage cocktails and enjoying a flavoured shisha alone or with friends. Relax in an ambiance characterised by subdued lighting and dark wood accents opening to a spacious terrace.

A generous buffet to satisfy every craving for breakfast. At live cooking stations, chefs prepare Arabic and global favourites sure to please every family member, with a little theatre thrown in, too.

With six temperature-controlled outdoor pools, you could experience a different swimming spot each day of a week-long stay. Our main pool faces the beach and appears to blend into the sea.

Look out over palm trees and the Arabian Sea while working out on state-of-the-art treadmills, weight machines, stair steppers, punching bags and much more. Certified fitness instructors are on hand to offer assistance, advice and personalize a workout pr

Sofitel SPA with L'Occitane offers a haven of relaxation inspired by the natural products from France's Provence region. After emerging from your indoor treatment room or private couple's suite, explore six indoor and outdoor swimming pools.

A stunning destination for your special day. With breathtaking indoor and outdoor venues on Palm Jumeirah, Sofitel Dubai The Palm offers the perfect backdrop for your dream wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,100 reviews

Customer review rating 4.0/5

Emma J. D. Friends - Confirmed reviews ALL

Dear Emma J. D., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff helpful and enjoyed the dining options as well as the pool areas. It is always our goal to provide a welcoming and enjoyable experience for our guests. We look forward to welcoming you back for another lovely stay in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.0/5

Tanaka-ashleigh K. Couples - Confirmed reviews ALL

Dear Tanaka-Ashleigh K., Thank you for your kind words regarding your recent stay at Sofitel Dubai The Palm. We are pleased to hear that you found our hotel lovely and appreciated the efforts of our staff in addressing your concerns. It is our priority to ensure our guests have a comfortable experience, and we are glad you enjoyed your dinner as a gesture of goodwill. We look forward to welcoming you back in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.5/5

Mohammed R. Families - Confirmed reviews ALL

Dear Mohammed R., Thank you for sharing your positive experience at Sofitel Dubai The Palm. We are delighted to learn that you had a pleasant stay and appreciated our clean facilities, contemporary design, and the lovely balcony in your room. It is gratifying to know that our breakfast offerings met your expectations and contributed to your overall satisfaction. We take great pride in our team, and it is heartening to hear your commendations for Ms. Alona, Devesh, Basel, and Sameer. Their dedication to providing excellent service exemplifies the hospitality we strive for at our hotel. Your feedback will certainly be shared with them as a source of motivation. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Sofitel Dubai The Palm in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Mark A. Couples - Confirmed reviews ALL

Dear Mark A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Dubai The Palm. We are delighted to learn that you had a fantastic experience and that our surroundings, facilities, and service contributed to a memorable holiday. Your kind words about our dedicated team members, including Sangam, Hassan, Subash, Rahul, and Madhu, are truly appreciated. It is heartwarming to know that their attention to detail and genuine willingness to assist made a significant impact on your stay. We take great pride in our staff and their commitment to ensuring every guest feels welcomed and valued. Moreover, I am pleased to hear that you enjoyed the services provided in our Premium Lounge. Our aim is to create an environment where guests can unwind and feel at home, and it is gratifying to know that our team's friendliness and personalized attention enhanced your experience. At Sofitel, we believe that it is indeed our people who make the difference, and your acknowledgment of their efforts is a source of motivation for us all. We are grateful for your positive remarks and are thrilled that you are looking forward to returning. Your feedback will be shared with the entire team, as it serves as a testament to their hard work and dedication. Once again, thank you for your kind review. We eagerly await your next visit and the opportunity to create more memorable experiences for you. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 2.5/5

Craig F. Couples - Confirmed reviews ALL

Dear Craig F., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Dubai The Palm. I am grateful for your insights, as they are invaluable in our continuous effort to enhance our guests' experiences. I am pleased to hear that you found our staff to be exceptional. They strive to provide warm and attentive service, and your kind words will surely be shared with the team. However, I regret to learn that some aspects of your stay did not meet your expectations. We take great pride in maintaining our facilities, and I will ensure your comments regarding the condition of the suites and outdoor areas are communicated to our management team for their consideration. Your feedback regarding breakfast is also appreciated. We aim to offer a diverse and high-quality culinary experience, and I will pass along your concerns regarding the yogurt and the selection of fruit. We continuously review our menu to ensure it meets the discerning tastes of our guests. Regarding your check-in experience, I sincerely apologize for the inconvenience you faced. We understand that after a long journey, a swift check-in process is essential. We are reviewing our procedures to enhance efficiency during peak arrival times. We sincerely hope to welcome you back to Sofitel Dubai The Palm in the future and to provide you with an improved experience that reflects the high standards we aspire to. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Dear Mark A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Dubai The Palm. We are delighted to learn that you had a fantastic experience and that our surroundings, facilities, and service contributed to a memorable holiday. Your kind words about our dedicated team members, including Sangam, Hassan, Subash, Rahul, and Madhu, are truly appreciated. It is heartwarming to know that their attention to detail and genuine willingness to assist made a significant impact on your stay. We take great pride in our staff and their commitment to ensuring every guest feels welcomed and valued. Moreover, I am pleased to hear that you enjoyed the services provided in our Premium Lounge. Our aim is to create an environment where guests can unwind and feel at home, and it is gratifying to know that our team's friendliness and personalized attention enhanced your experience. At Sofitel, we believe that it is indeed our people who make the difference, and your acknowledgment of their efforts is a source of motivation for us all. We are grateful for your positive remarks and are thrilled that you are looking forward to returning. Your feedback will be shared with the entire team, as it serves as a testament to their hard work and dedication. Once again, thank you for your kind review. We eagerly await your next visit and the opportunity to create more memorable experiences for you. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 2.5/5

Craig F. Couples - Confirmed reviews ALL

ok suite - but tired like the rest of the hotel. Sun beds and outside tables on beach old and tatty. Old tv's in rooms and channels - breakfast was a 5/10 - watery yogurt and just overall fruit choices limited - powered egg scrambled. the home brand of tomatoe sauce is cheap and gluppey / horrible even children noticed consistency - just get Heinz ketchup brand. staff amazing - also it took us 40 minutes to check in when we arrived - that is not acceptable when you have been travelling. We stayed with you before in 2020 which was better experience

Customer review rating 0.5/5

Basim W. Business - Confirmed reviews ALL

Other the negative experience during my stay, I was called 3 hours after checking out, asked if I’m still in the room!

Customer review rating 5.0/5

Tonis S. Families - Confirmed reviews ALL

I was after high quality personal space and I received it.

Dear Tonis S., Thank you for your wonderful feedback regarding our new signature suites. We are delighted to learn that you appreciated the high-quality personal space we strive to provide for our guests. Your satisfaction is paramount to us, and we look forward to welcoming you back for another exceptional stay in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 2.0/5

Ahmad R. Families - Confirmed reviews ALL

Low quality of service, facility and food.

Customer review rating 4.0/5

Shaun B. Couples - Confirmed reviews ALL

Very well looked after in general and we must compliment the restaurants.

Dear Shaun B., Thank you for taking the time to share your positive experience at Sofitel Dubai The Palm. We are delighted to hear that you felt well looked after during your stay, and we appreciate your kind words about our restaurants. Our team strives to uphold the highest standards of service and culinary excellence, and your feedback serves as a great motivation for us. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 3.0/5

Michael T. Business - Confirmed reviews ALL

It was my 5th or 6th stay. Everytime the same at the check-in. No recognition, just a smiling face knowing nothing. Sorry to say, but it seems nobody values my loyalty and the team has not the tools to deliver the brand promise. Sad to say, but this is the standard in most hotels I stay.

Customer review rating 0.5/5

Azhar P. Families - Confirmed reviews ALL

Arrived for special occasion, emailed hotel in advance and was told a complimentary slice of cake can be provided in room. Never got it as requested via email. After day 1 I informed house keeping and reception that we are a family of 5 and to provide towels for all , called every day for extra towels as this was also not noted and well handled. Valet was initially good then they kept telling us best to park myself and walk around, travelling with 2 young children and bags is not easy. Other 5 star hotels would never do or say such things, valet parking is a minimum standard. The palm view room wasn’t great , corner room with a direct view to a outdoor restaurant no privacy for me my wife or children people always look up, had to use balcony in the dark without lights. View was not great either from this room. The room had dusty floors under the sofa as if it was never moved to be cleaned and same under the bed. Didn’t feel comfortable letting our 1 year crawl around, house keeping was told but again not dealt with. My complaints or comments were falling on deaf ears so to speak , I’ve stayed in Sofitel medina Saudi which was amazing and quite the opposite experience but the Palm Sofitel was a let down especially given we selected this hotel over others for our anniversary

Customer review rating 3.0/5

Farah F. Families - Confirmed reviews ALL

Breakfast was great with great service. Every time I needed anything to the room, it was fast. However, the children’s area needs major renovations and upgrades- the swimming area was awful. The indoor play area was old with very little to do for the kids. Mind you what you had to offer for the kids was one of the main reasons I chose the hotel but it was not worth it. The room was not clean and it’s just very old.

Dear Farah F., Thank you for sharing your feedback regarding your recent stay at Sofitel Dubai The Palm. I appreciate your positive comments about our breakfast service and the promptness of our team in accommodating your requests. It is always gratifying to hear when our staff assists guests effectively. I am, however, genuinely sorry to learn that your experience did not meet your expectations, particularly concerning the children's area and the cleanliness of your room. Your insights regarding the swimming area and the indoor play area are invaluable, as we continuously strive to enhance our facilities and ensure that they remain enjoyable for our younger guests. I will ensure that your concerns are shared with the relevant departments for their consideration. Regarding the cleanliness of your room, we take such matters seriously and will reinforce our cleaning protocols to maintain the highest standards. It is our aim to provide a comfortable and memorable experience for all our guests, and I regret that we fell short during your stay. Thank you once again for your feedback, and I hope you will consider staying with us in the future for a more enjoyable experience. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 2.0/5

Benjamin H. Couples - Confirmed reviews ALL

I wanted room as high as possible-didn’t get! I wanted smoking room-didn’t get! I wanted room with palm view-didn’t get! The room was for one women in the room was greeting for her not for me! And the room had garden view,this was not was I was paid for!

Customer review rating 3.5/5

Michael M. Families - Confirmed reviews ALL

It was a lovely hotel and very family friendly. Kids play room was dated and very little for toddlers to do. Could do with a fresh look and more engaging activities - YouTube dancers were not engaging or enjoyable.

Dear Michael M., Thank you for sharing your feedback regarding your recent experience at Sofitel Dubai The Palm. We are pleased to hear that you found our hotel family-friendly; however, we regret that the children's playroom did not meet your expectations for toddler engagement. Your insights regarding the activities will be carefully considered as we continuously strive to enhance our offerings for our younger guests. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.5/5

Ian F. Families - Confirmed reviews ALL

Extremely good

Dear Ian F., Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found your stay at Sofitel Dubai The Palm to be extremely good. Our team works diligently to provide exceptional service and create memorable experiences for our guests. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 2.0/5

Dwight D. Families - Confirmed reviews ALL

Many aspects of the experience were very good, like the staff and the outside setting. but our visit was overshadowed by the room we were first allocated. It was damp, smelled musty and there was black mould on the curtains. Put up with it for 2 nights before asking to be moved as the damp and mould were affecting my health. When we asked for a room change there was no apology, no offer of an upgrade for the inconvenience and no discount on the price. The actual room change went very smoothly, but you just don't expect this level of service at what purports to be a 5 star hotel. I didn't even mention the dirty state of the toilet cubicle as it was insignificant compared to the state of the room. The breakfast buffet never changed and the dinner buffet was disappointing. The World Eatery didn't have pizza when we took our grandchildren there, even though it said it on the menu, and the service was painfully slow. We were here for a family wedding and our experience at this hotel took the edge off it. Not an experience I will be repeating. I would, however, say that the staff in the restaurants and the lobby staff were all exceptional.

Dear Dwight D., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Dubai The Palm. I sincerely apologize for the inconveniences you encountered during your visit, particularly with the initial room allocation. It is disheartening to learn that the conditions of the room did not meet your expectations, and I understand how this could have impacted your overall experience. Our commitment to maintaining high standards of cleanliness and comfort is paramount, and it is concerning to hear about the issues you faced. I appreciate your patience in addressing the situation and am glad to know that the room change was handled smoothly. However, I regret that our response to your request did not align with the level of service we aspire to provide. Your comments regarding the lack of an apology or compensation have been duly noted, and I will ensure that this feedback is communicated to our team for further consideration in training. I also acknowledge your remarks about the breakfast and dinner buffet offerings, as well as the service at The World Eatery. We strive to provide a diverse and enjoyable dining experience for our guests, and I apologize if we fell short during your stay. Your feedback is invaluable, and I will relay your comments to our culinary team to ensure improvements are made. It is wonderful to hear that you found our staff in the restaurants and lobby to be exceptional. They take great pride in providing quality service, and your recognition of their efforts is much appreciated. Thank you once again for your input, and I hope you will reconsider visiting us in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 3.0/5

Harry L. Solo - Confirmed reviews ALL

Staffs are very nice and a very relaxing atmosphere around the resort. Although the room itself is a bit out dated with visible wear and tear. Would have been an excellent stay 10 years ago

Dear Harry L., Thank you for your feedback regarding your recent stay. We are delighted to hear that you appreciated the relaxing atmosphere and the service provided by our staff. We understand your concerns regarding the condition of your room and recognize the importance of maintaining our facilities to meet guest expectations. Your comments will be shared with our team for continued improvement. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.0/5

Jaideep A. Business - Confirmed reviews ALL

Wrong welcome note in my room

Bonjour Mr. A., Greetings of the day! Thank you for taking the time to share your feedback following your recent stay at Sofitel Dubai The Palm. While we are pleased to know that you had a comfortable stay and appreciated the service provided by our team, we sincerely regret that the welcome note in your room did not reflect the personalised attention and accuracy we strive to deliver to our valued guests. Please be assured that we have taken note of your feedback, and the matter will be addressed with the relevant team to reinforce the importance of accuracy and attention to detail in our guest recognition arrangements. We recognise that such personal touches are an important part of the guest experience, and we appreciate you bringing this matter to our attention. We are also grateful for your kind recognition of our Hotel Manager, Tim. Your appreciation has been shared with him and the team. Feedback of this nature is valuable to us, as it helps us identify opportunities to further strengthen our service standards and continuously enhance the guest experience. Thank you once again for your feedback. We sincerely hope to have the pleasure of welcoming you back to Sofitel Dubai The Palm and providing you with an experience that fully reflects the standards of hospitality for which our resort is known. Kind Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm

Customer review rating 1.5/5

Sejun P. Families - Confirmed reviews ALL

I stayed in this hotel for 2 nights, it was overall frustrating experience, staffs there are not happy to work and we always felt these people don’t care about the customers and wanted to finish jobs fast and go back to there home asap. Hotel was also not worth the price, its old and lame room, but the jacuzzi was nice I booked half board and had meal in the steakhouse and I was told it includes ala carte per person but it turns out they give allowance of 115 AED per person which is nothing, and the person who reserved our dinner didn’t tell us in detail which was very bad. Overall not just this Sofitel, all of Sofitel has an issue with staffs’ attitude, maybe it’s their concept to be French It’s weird hotel that guests have to excuse their French . I would rather go Fairmont or raffles for extra money.

Dear Sejun P., Thank you for sharing your feedback regarding your recent stay at Sofitel Dubai The Palm. I sincerely regret to hear that your experience did not meet your expectations and appreciate your candid remarks, as they are invaluable for our continuous improvement. I would like to address your concerns regarding our staff's service. We strive to create a welcoming and attentive environment, and it is disheartening to learn that you felt this was lacking during your visit. Your observations will be shared with our team to ensure that we reinforce our commitment to exceptional service and hospitality. Regarding the accommodations, I appreciate your feedback on the condition of the room. We are dedicated to maintaining high standards and are actively exploring enhancements to our facilities to ensure our guests have a comfortable and enjoyable stay. Concerning the half board dining experience, I apologize for any confusion regarding the à la carte allowance at our steakhouse. Our intention is to provide clarity to our guests when making reservations, and I regret that this was not communicated effectively during your stay. Your comments will be reviewed to enhance our communication regarding dining options. Thank you once again for your feedback. We value your insights as they play a crucial role in our efforts to improve. Should you choose to visit us again, I hope we can provide you with a much more satisfying experience. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Andrew T. Families - Confirmed reviews ALL

After the most amazing 2 week holiday at Sofitel I can't recommend this place more. Such a relaxing family friendly resort and something for everyone. Loved the size of our 2 bed apartment with amazing balconies and views. Upon arrival Salman made sure our check in was smooth and got our bags to the room safely. Our room was kept stocked up and cleaned by the friendly Momin and Devi. All the staff around the pools were friendly and helpful. We were half board and really liked the option of using this either at lunch, evening or dine in which suited us with plans outwith the hotel. We particularly loved Porter house for both breakfast and dinner. Breakfast at Porterhouse was calm and relaxing compared to the main breakfast room which was nice to change about some days between the two. The food at Porterhouse was lovely, amazing meal for Steak frites night and staff always accommodating when we arrived without a booking. The staff were so helpful as previously mentioned Aye was such a lovely waitress and chatted with the children and always on hand to help. We really enjoyed Hong Loong with great food and atmosphere. Special thanks for all Ruffa, Felix, wilbert and Christine for allowing us to enjoy our last night at the hotel with such amazing service. The staff at the front door arranging taxis and golf buggy, so friendly and helpful especially because my children loved a return buggy to their room after dinner. We are so sad our holiday is over but excited to get booking again once you reopen after refurbishment. I just need to know when that will be so I can get our trip arranged to return. Thank you for such a wonderful stay

Dear Andrew T., Thank you for taking the time to share your delightful experience at Sofitel Dubai The Palm. It brings us immense joy to hear that your recent two-week holiday with your family was such an enjoyable and memorable one. Your kind words about our accommodations, especially the spaciousness and views of your two-bedroom apartment, are deeply appreciated. We are particularly pleased to learn that our team members, including Salman, Momin, and Devi, contributed positively to your stay. Their dedication to ensuring a seamless check-in experience and maintaining a high standard of cleanliness is commendable and reflects our commitment to exceptional service. It is wonderful to know you found our half-board dining options flexible and suitable for your family’s plans. The variety offered at Porterhouse is designed to cater to diverse preferences, so it is gratifying to hear that you enjoyed both breakfast and dinner there, as well as the opportunity to switch between dining venues. I am also glad that our staff stood out during your visit, particularly Aye, who made your children's experience special. Your recognition of Ruffa, Felix, Wilbert, and Christine reinforces the importance we place on personalized service and attention to detail. We strive to create a friendly and welcoming atmosphere for all our guests, and it is rewarding to know that your family felt this during your stay. Regarding your interest in returning after our refurbishment, I recommend keeping an eye on our official website for updates. We look forward to welcoming you back for another wonderful stay. Thank you once again for your kind feedback. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Janet C. Couples - Confirmed reviews ALL

Such a beautiful hotel, and the service was perfect from all members of staff from start to finish. The Premier Lounge was a wonderful space to relax, with delicious snacks and drinks, and such friendly staff. Our only constructive criticism of Sofitel The Palm relates personally to us, it being the difficulty getting about to see the sights of Dubai, and we thought that a hotel shuttle bus, at least as far as the nearest Monorail station at Atlantis Aquaventure would have been so very helpful and appreciated.

Dear Janet C., Thank you for taking the time to share your experience at Sofitel Dubai The Palm. We are delighted to hear that you found our hotel beautiful and that our team provided you with perfect service throughout your stay. It is always rewarding to receive positive feedback regarding our Premier Lounge, and we are thrilled that you enjoyed the snacks, drinks, and the warm hospitality of our staff. We appreciate your constructive feedback regarding transportation options to explore the sights of Dubai. While we do not currently offer a hotel shuttle service to the nearest Monorail station at Atlantis Aquaventure, we understand the importance of accessibility for our guests. We continuously evaluate our services and amenities to enhance the overall experience, and your suggestion will certainly be taken into consideration. Thank you once again for your kind words and for sharing your thoughts with us. We hope to welcome you back to Sofitel Dubai The Palm in the future, where we strive to create memorable experiences for all our guests. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 2.5/5

Riham M. Families - Confirmed reviews ALL

GOOD

Dear Riham M., Thank you for taking the time to share your feedback. While your review indicates a positive sentiment, I would appreciate more details regarding your experience at Sofitel Dubai The Palm. Understanding your thoughts will enable us to enhance our services and ensure that all aspects of your stay meet your expectations. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 1.5/5

Danie W. Families - Confirmed reviews ALL

Was ok but felt effortless. No interaction from staff, only approach if you call them.

Dear Danie W., Thank you for sharing your feedback regarding your recent stay at Sofitel Dubai The Palm. I regret to learn that your experience did not meet your expectations, particularly concerning staff interaction. We strive to provide exceptional service and create a welcoming atmosphere for all our guests. Your comments will be reviewed as we continually seek to enhance our guest experience. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Other web-users rate our hotel

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