Sofitel Dubai The Palm Hotel 5 stars

Perfect stay and perfect hotel Outstanding treatment from Mr. Othman from the reception desk. He made our stay trully worth it. Wife and kids loved it and enjoyed the excellent hotel layout, facilities, food ect...

The overall experience was great. Starting from the room to the clean beach and pool, to the spacious resort and dining options. Loved everything about Sofitel the palm, and it really felt as If we traveled outside the UAE for a little while.

JUST GREAT

the good hotel and feel confortable , I will be backe to stay in hotel , thank you

They upgraded us to a suite at no charge!!! The staff are all so friendly. We felt welcomed and were taken care of all the time.

One of my favourite properties in Dubai. The suites are amazing. Pool and beach area are lovely, lounge is very nice and staff accommodating.

I am a regular Guest with Sofitel , I actually experience excellent customer service and support starting from the reservation till my accommodation , I would nominate Mr. Nasser in the Front office , he is a very well dedicated person , committed , Mr. Nasser is an excellent customer oriented , the support and best service he delivered is really incomparable with other hotels . I like so much the pool area , the night life , different options and very nice and spacious apartment .

Great staff Clean hotel Very welcoming check in with Arwa

Everything was exceptional, but we found that your pool restaurant and bar’ price list is over priced

We just had to check in, after that the hotel staff took care of everything!

We did a three day staycation with my cousin. From the moment we arrived until we checked out, the staff was simply out of this world. They were helpful and polite all the time. Really took care of us. The food in the club lounge and in all the restaurants was world class and the suites were perfect with the large round bathtub in the middle of the bathroom.

Friendly and helpful staff as always. First day pool water was warm instead of being chilled for chilling and relaxing during the hot weather. I had to speak to lifeguards on multiple occasions then I had to request for the person responsible for the pool operations. Again I explained the problem and he requested the intervention of one operator from the engineering department. Next day pool water temperature was better. Room was good. Minor maintenance is needed especially for the plumbing fixtures in the bathroom/toilet. Food for dinner/breakfast was good.

I booked 4 nights to celebrate my birthday, the hotel was full of kids.. swimming pool jammed, beach with very slow and horrible service.. I asked for a coconut drink and the guy basically poured hot water inside the coconut and told me that this is what they have... I was shocked.... the distance between wherever you go and this hotel is very far... I wanted to check out but was told basically that I can’t... even though I had paid a flexible rate and without mentioning that I am gold member of Accor Hotels... so the disappointment is extended... would never go back there and definitely will never recommend it for classy travelers that want so quality time... perfect for mass travelers....

We stayed in a junior suite which was great. Colour scheme of purple isn't to our taste but it's brand colours so looked past it. Fantastic bathroom and lovely view across the palm. The fridge wasn't working. We had club access so checked in there which we had a rather long wait for whilst receptionist was dealing with another guest. We were reminded of the dress code for the lounge from 5pm but on the 3 nights we stayed that code was not adhered to by many. People in their swimming and gym gear and children running amock out on the terrace. We've certainly never experienced that in any lounge we've used in other hotels and is the reason we would not stay at this hotel again. The saving grace of the lounge was Ian the bar tender, who makes an excellent Mojito and went out of his way to make us feel welcome. The quality of the food we ate in the lounge and across the restaurants we dined in was good. A big bug bear for us is the lighting not being good enough to see the menu and we experienced this is Moana (seafood restaurant). In fact we left shortly after arriving as we were disappointed with the lack of seafood to choose from on the menu. The hotel has a lovely pool, but unfortunately it got very crowded over the weekend as it's not very large for the size of the hotel. The drinks service was very slow. And the biggest complaint we have is the amount of times we saw guests not wearing masks and walking past staff who didn't say a word to them. We aren't talking about people in their swimwear going to or leaving the pool, but people clothed. As residents of the UAE, we were disappointed that the law was not being adhered as it should be.

Thanks Farit and Nasser for excellent service. The property is very nice with newly opened outlets for excellent experience I like the room space with Seaview for full disconnect from business and routine dayload Very high safety standards for c-19 Excellent housekeeping team with prompt response to all requests The CMC lounge is also amazing with very friendly staff Thank you all Definitely I will be revisiting soon