Moved to your hotel after a bad experience at The Five the palm. Very welcoming, helpful, respectful and enjoyable- will stay again

Enjoyed our time as a family. Had fun and liked the atmosphere and service from the staff. Didn't get a very FRENCH feel though. French food at a minimum. The only negative was the pool. No Lilos? and constantly being told off for playing ball or being too far apart. It was frustrating and fun sapping.

Thoroughly enjoyed our stay. The food was outstanding, the service was always excellent. The Reception team where extremely helpful with any issues. My only problem was that we had to pay for water at meal times - water should be available for all meals at no cost.

We had a wonderful stay at this lovely hotel over Christmas. They observed all the traditional Christian festivities with a huge, beautifully decorated tree in the foyer and many others dotted around the resort. Their Christmas Eve supper was divine as was their Christmas Day brunch with live entertainment. Sadly, we were unable to welcome in the New Year as we did last year when Sofitel went all out to create the most memorable evening we have enjoyed in a very long time. Thank you Sofitel - you’ve got a winning recipe for customer service and entertainment!

We had lovely time in Sofitel. Nice and clam place.

When I arrived at hotel I thought I was in paradise

Great hotel with all the necessary amenities. From a great kids club, gym, tennis, pool, beach and waters port facilities. Really enjoyed our stay as a family at the Sofitel.

My first visit to this wonderful property was a four night stay in mid December 2021 and I had the most wonderful time. The Sofitel name naturally sets expectations very high and this hotel certainly delivers. The rooms and the hotel in general are beautifully and tastefully designed and appointed. The rooms are also very large and very comfortable. I stayed in a one bedroom Beach Suite, and it was fantastic. With a very spacious well furnished bedroom and living room and a large bathroom with a freestanding tub and separate shower, the suite also had a walk-in closet and huge balcony overlooking the gardens, the sea (Palm Jumeirah lagoon) and the pool. The suite included access to the Premier Lounge which is great. They serve delicious breakfast, afternoon tea and evening canapés with cocktails. The excellent service began at the front desk when I checked in. Mr Sufiyan made me feel very welcome, he was determined to find the best possible suite for me (which I believe he did) and, as I arrived early, he invited me to have breakfast at the lounge even before my room was ready. Also in the lounge the staff are wonderful. During the stay the whole team was so friendly and attentive to my needs. And it was all done very professionally without ever being intrusive. When Nazmul saw me in the lounge he made sure I got exactly the coffee, drinks etc. that I had told him I liked. That is great personal service. But also in general service at this property is very good. Every member of staff that I talked to, whether in restaurants, by the pool, or with housekeeping, like Rama who made sure my laundry and all important shirt was returned to me quickly after it had been delayed, they were all so determined to make my vacation the most enjoyable ever. At this hotel it’s all about anticipating needs, making sure any issue is completely resolved. A great advantage of the Palm location is direct access to the beach with the calm warm waters of the lagoon inside the palm crescent. Plenty of comfortable beach chairs are available. And so are several wonderful pools. Dining throughout the hotel is excellent. From steaks at Porterhouse to seafood at Moana, it was all very enjoyable. The food is delicious, the service professional and attentive and the terrace seating provides a great atmosphere. During my stay I had every single meal from breakfast to dinner outdoors. What a pleasure, when you come from a country that has cold weather at this time of the year. Check out by Rio was accompanied by many good wishes for my safe travels home and a hope - of course shared by me - of my speedy return to this vacation paradise.

Special thanks for the receptionist for a late check out coz I had a late flight, and during my stay the staff was so friendly & the suite was amazing. Thanks Sofitel Dubai.

Lovely stay, gorgeous room and the balcony....lovely views, great breakfast and a lovely lovely housekeeping staff

Great service, nice rooms, good food beautiful hotel

My stay was excellent. special mention to Mr. Solaiman who helped me on all my requests and needs during my stay. Thank you.

The check-in took unusually long, which kind of dampened our first hour in the property. We reached the property at 2:40pm, we were told during the checkin that our room is not ready and would take time. I requested at that time itself not to take too long as we were extremely tired and famished. We had a 12 hour long trip with multiple covid tests and all we needed was a hot shower, some food and a bed to rest. While we did dine at the restaurant, by 3:45 also our room was not yet ready. We were too tired to keep our eyes open by then. After my fourth request the room was ready and we could finally check in. The rooms are very spacious, the food was good in all the restaurants. We enjoyed our stay in the property, I wish we didn’t go through that check in incident, it just made us feel too tired and dampened our mood for the afternoon.

Very good stay, we come stay there every year. Overall great service but food quality can definitely improve

We had a wonderful time at the Sofitel Dubai The Palm. After staying at the Sofitel during the summer we just had to go back at the end of the year. Temperatures are much lower in november. We booked a premiere suite with lounge access but were upgraded to a beach suite. Personal at the Sofitel are very friendly and always willing to help out. Staff at the club is excellent. We had diner at the Moana restaurant which offer a great choice of sushi. We will come back in 2022