Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 4,225 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,225 reviews

Customer review rating 3.5/5

Ahmed A. E. Couples - Confirmed reviews ALL

The room is quiet big and very good design The landscape is amazing But we took too much time for check in and out The main swimming pool designed wrong for this reasons: - The ramp ends with 2 steps which is very dangerous - the deepest area is in the midd Of the pool which makes the pool experience not very cool for not swimmers - there is sharp endings rooks around the pool edge could be cause injuries The break fast with limited and no much options

Dear Ahmed A. E., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Dubai The Palm. I am pleased to hear that you enjoyed the good view, spacious room, and the stunning landscape that our property offers. However, I regret to learn that your experience was marred by some inconveniences. I sincerely apologize for the delays you encountered during check-in and check-out. We strive to provide a seamless experience for our guests, and your comments will be reviewed with the relevant departments to improve our efficiency in this area. Regarding your concerns about the design of the main swimming pool, I appreciate your observations. Guest safety is our utmost priority, and I will ensure that your feedback is shared with our management team to evaluate potential enhancements to the pool area. I also acknowledge your remarks about breakfast options. We continually seek to enhance our offerings and your input will be instrumental in guiding our future improvements. Thank you once again for your valuable insights. I hope you will consider staying with us again in the future so we can provide you with an experience that meets your expectations. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.5/5

Rasu S. Business - Confirmed reviews ALL

I was there for a conference. Stayed at the apartments. It was comfortable and the resort was scenic. The room could have been stocked with a little snack or some fruits. Else it was good.

Dear Rasu S., Thank you for sharing your wonderful feedback regarding your recent stay at Sofitel Dubai The Palm. We are delighted to hear that you found our resort scenic and your accommodations comfortable during your conference. Your suggestion regarding the room amenities is appreciated, and we will certainly take it into consideration as we continually strive to enhance our guest experience. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 4.0/5

Sally I. Families - Confirmed reviews ALL

Nice staff, Cleaning service came everyday. The manava chef Madden and his collegeaus were amazing with childeren! De staff who work outside for the taxi’s also amazing. Thank you!

Dear Sally I., Thank you for sharing your delightful experience at Sofitel Dubai The Palm. We are thrilled to hear that you enjoyed your stay and found our staff to be accommodating and attentive. It is wonderful to know that Chef Madden and his team made a positive impact on your children's experience, as well as our staff assisting with taxis. Your feedback is greatly appreciated, and we hope to welcome you back soon. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Cem A. Families - Confirmed reviews ALL

We loved the hotel. The staff were very helpful. Especially housekeeping was excellent.

Dear Cem A., Thank you for sharing your positive experience at Sofitel Dubai The Palm. We are delighted to hear that you found your stay comfortable and appreciated the helpfulness of our staff, particularly the housekeeping team. Your kind words serve as a great motivation for our team to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Customer review rating 5.0/5

Stephen R. Couples - Confirmed reviews ALL

Beautiful low rise and green building. Loved the large pool and appreciated lifeguards controlling ball throwing etc. The staff at breakfast , the buffet and steak restaurant superb. Lived in USA for 8 years so know excellent customer service. Met Raj who sorted out a complain so impressively along with Tad.Nice also to meet Housekeeping director.

Dear Stephen R., Thank you for your kind words regarding your recent stay at Sofitel Dubai The Palm. We are thrilled to hear that you enjoyed the ambiance of our hotel and appreciated the attentive service provided by our staff. It is wonderful to know that Raj and Tad were able to assist you effectively. Your feedback is invaluable to us, and we hope to welcome you back for another pleasant experience in the future. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Other web-users rate our hotel

  • 2,086 reviews 9.1/10 Location
  • 3,418 reviews 8/10 Room
  • 10,566 reviews 9.5/10 Service
  • 27 reviews 6/10 WiFi
  • 4,198 reviews 9/10 Food
  • 2,016 reviews 9/10 Vibe
  • 1,669 reviews 8.7/10 Amenities
  • 1,194 reviews 7.5/10 Cleanliness

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