Sofitel Dubai The Palm 5 stars

Do not stay at this hotel if you have high standards. Not a 5* hotel for sure, and certainly not the best hotel in palm Jumeira. My stay was stressful and absolutely disappointing. Staff member Princess at the reception was very abrupt and denied us an early check in that was confirmed via email where nowhere was stated it was subject to availability, she said she would call once the room would be ready, she never called! My boyfriend had to check around 12 to then find out our room had been ready for time so she just didn’t bother letting us know. We wanted to upgrade the room as 3rd floor sea view means you see the car park entrance and then the sea. We were told we would be called in the morning but nobody ever called and I was already fed up with the service so I just left it. Saturday evening I came back to the hotel to find my over £1k sandals broken obviously by the cleaner who cleaned my room. I called reception straight away, and I just got dragged till the last day of the stay to be told it’s basically my word against theirs and therefore they will not compensate me what they offered was to pay for my extras (less than £300) which only made me feel not valued as a customer and insulted. The food was terrible with room dining as well as the restaurant by the pool where you get basically 20 birds around you when eating and you will be trying to look at the beach through some net. Breakfast was ok, but very average the staff was nice during breakfast and the porters were nice too. If I could give this hotel - 5 stars I definitely would. I will be taking legal advice and will take my shoes case further with the Accor group as well as the Sofitel head office.

The food and the views were amazing. We stayed here with half board and we had such a big choice of food with the dine around menu and the waiter Ashok was very nice and helpful for us. All of the staff was very nice

Best place for holiday for holiday with me and my family at Sofitel Hotel!!!! Well served and treated at Moana restaurant by top class waiters Ashok and Brian! We have never ever been treated so well! Thank you so much! See you next time! 😍😃💪👍☀️

Great room with balcony and view over the pool area and the palm. Outstanding service everywhere. Very good pool area and free entrance to the beach club nearby. Excellent food for breakfast and dinner. Free regular shuttle service to Emirates Mall and nakheel mall . Very nice staff, especially May and Shefli (not sure the spelling is right) and all the others.

Loved it here amazing location family oriented and quiet. I prefer here over Rixos jbr. Service is amazing staff are kind and they serve you good without wanting anything. Quality is good here it's clean. Saida from reception was amazing. Laguna lounge is one of my fav ambiance great service and good food. Indian Zoya was amazing too amazing care and service especially Vikash and Azon who made me the fish dish with lighter sauce and accommodated my preference!! The only thing is the mattresses they are more on the soft side which was little uncomfortable but they sent us coats to put on top. That's the only downside.i wish they have mattresses like the four season:) Overall was great experience!!