Absolutely wonderful service, exception hospitality, delicious food and a tduly breathtaking atmosphere.

Overall a good experience however with a caveat or two which were disappointing.

During check-in, we were given a completely different room from the one we had actually booked, with an entirely different view. We reluctantly agreed to move to the correct room the following day, hoping that the situation would finally improve. Instead, the real nightmare began. Upon entering the new room, we discovered that the jacuzzi was absolutely filthy, looking as though it had never been cleaned. The hygiene situation was so appalling that using it was completely out of the question. The jacuzzi was the very reason I had specifically chosen and paid for this room, yet it was entirely unusable. Even after Dina Essam had been informed of the issue, nothing was done. The jacuzzi remained uncleaned, and our concerns were simply ignored. The balcony sunbeds were equally unacceptable. They had clearly not been properly cleaned, and after lying on them, our skin started itching. This is not a minor inconvenience; it raises serious concerns about the hotel’s basic hygiene standards. The problems extended far beyond our room. The sea had a foul, unpleasant smell, the entire pool area was wet and uncomfortable, and guests were swimming in the pool wearing national clothing. The overall environment was far removed from the standards one would reasonably expect from a luxury property. Breakfast on the ground floor was another complete disappointment. The service was appalling. On two occasions, we were served juices that were not freshly squeezed. The eggs were cold, and we were even asked to pay an additional surcharge for matcha. The only place where we experienced an acceptable level of service was the Club Lounge breakfast — a stark contrast that made the shortcomings of the main breakfast area even more apparent. And the service failures did not stop there. Room service took more than an hour just to deliver coffee capsules. Something as basic as this should never require such an unreasonable wait in a hotel that positions itself as a luxury destination. However, what made this entire experience even more outrageous was the hotel’s complete failure to take responsibility. After enduring all these issues within just 24 hours, we had reached our limit. We decided to cut our vacation short and leave the hotel. At check-out, I would at least have expected a member of senior management to take a few minutes to speak with me, listen to our concerns, and offer a sincere apology. Not a single member of senior management even took the time to speak with me. Let that sink in: guests who had experienced serious hygiene concerns, an incorrectly allocated room, consistently disappointing service, and an unusable jacuzzi — the very feature that had influenced their booking decision — left the hotel after just one day, and senior management could not even be bothered to have a conversation. Any other hotel genuinely committed to luxury hospitality would have taken these complaints seriously, investigated the hygiene issues immediately, and made every effort to resolve the situation. At the very least, we deserved to be heard and treated with respect. Instead, we were left with the distinct impression that our experience and concerns simply did not matter. This was not one isolated mistake. It was a chain of failures involving room allocation, cleanliness, hygiene, food and beverage, room service, and, ultimately, management accountability. Every opportunity to turn the situation around was missed. I have stayed at many luxury hotels, and I find it extraordinary that a property positioning itself in this category could demonstrate such a complete lack of accountability, hospitality, and respect for its guests. A luxury hotel should deliver far more than an impressive name, beautiful marketing, and a high price tag. It must deliver cleanliness, comfort, attentive service, and genuine hospitality — especially when something goes wrong. This hotel failed on every one of these fundamentals. We did not leave because of one minor inconvenience. We left because the cumulative experience completely destroyed our holiday, and the hotel failed to demonstrate the slightest willingness to make things right. The fact that we felt compelled to abandon our vacation after just 24 hours speaks volumes. The failure of senior management to personally address our concerns at check-out was the final insult. A luxury experience is not defined by how a hotel presents itself when everything goes well, but by how it treats its guests when things go wrong. On that measure, this hotel failed spectacularly.

Things i like as a platinum member : Private beach late checkout till 4 pm Room upgrade lounge access Welcome aminities Things need improvement: There was no butler service even in suites, they have removed butlers and didn’t informed us in advance I requested for turn down service at night but no one came. Due to less number of staff basic services like water bottle, luggage was taking lot of time

Lovely location, luxurious interiors, spacious rooms, great palm views from the balcony, tasty breakfast with good Indian food options, thanks to Corina for the lovely upgrade.

I arrived and checked in around 2300 and the process was very smooth. My family and I made our way to the room to freshen up and the bathroom door was faulty. It wasn’t until I had showered and tried to exit the bathroom that I realised I was locked in. My husband called maintenance who arrived within minutes and managed to lift the door to slide it open. They offered a repair which we agreed for the following morning. I then saw that, Of the two sinks in the bathroom, one was blocked, the water would not go down so we complained and were moved rooms immediately. The duty manager and staff were extremely efficient. The hotel is beautiful and immaculate but unfortunately these details let the experience down. We would however recommend and return knowing that every detail matters to Raffles.

Amazing experience overall

This was my 11th stay at Raffles The Palm, and I can genuinely say that Raffles feels like it is back to its glorious best. After my previous stay, I left feeling quite disheartened because some of the warmth and personal touch that had always made Raffles so special seemed to have disappeared. This time could not have been more different. From the moment we arrived until the moment we left, the entire team made us feel like we were coming home rather than simply checking into a hotel. It starts the second you pull up outside. The valet and concierge team recognise you, know you by name and are genuinely happy to see you back. The welcome isn’t rehearsed or forced — there are smiles, hugs and genuine excitement. One member of the team was literally jumping with happiness when he saw us arrive! You simply cannot train that kind of warmth; it comes from people who genuinely care about their guests. Then you walk inside and that feeling continues. Reception welcomes you with such warmth that it genuinely feels like walking back into your own home. The butlers were exceptional throughout our stay — attentive, thoughtful and always making sure we were happy without ever making the service feel intrusive. Even at breakfast, before you have said your name or room number, members of the team are already welcoming you by name. These may sound like small details, but this is exactly what separates a genuinely great luxury hotel from simply a beautiful building. It is about making people feel remembered, valued and cared for. A very special mention has to go to Gular Salimova, Duty Manager, who was fantastic. She made sure we were looked after and happy throughout our stay and showed exactly the level of care and hospitality you expect from Raffles. Anna in the lobby was once again amazing. Her warmth, professionalism and genuine care for guests really stand out. She is an absolute credit to Raffles and someone who understands what true hospitality is about. The valet and concierge team, the butlers, Anna and Gular all deserve a genuine five stars. In fact, on this stay, I would give five stars to absolutely everything. The only area that let the experience down slightly was the beach serving / towel team. Unfortunately, they came across as uninterested and lacking the warmth shown by the rest of the hotel. I even watched one member of staff pick up rubbish left on a lounger by another guest, only to throw it onto the floor rather than dispose of it properly. There was very little smiling or genuine engagement, which felt completely out of character with the excellent service everywhere else. What made this visit particularly special wasn’t just the service itself — it was the feeling behind it. We were treated with genuine affection and warmth. People remembered us, stopped to speak to us, laughed with us, hugged us and made sure we were happy. When it was time to leave, it was the same again — smiles, hugs and genuine goodbyes. That family feeling is what made me fall in love with Raffles in the first place. Years ago, arriving here never felt like arriving at a hotel; it felt like coming back to see people who were genuinely pleased to have you home. That feeling is back. Raffles The Palm is obviously a magnificent hotel, but beautiful hotels exist all over Dubai. What makes somewhere truly special is its people, and on this stay the team reminded me exactly why I have now returned 11 times. An amazing stay from beginning to end. Five stars for the hotel, five stars for the service and, most importantly, five stars for the wonderful people who made us feel like family. Thank you Raffles — this is the Raffles I remember, and the Raffles I love coming back to.

This was our 3rd visit to Raffles at the Palm, and sadly it feels like standards are dropping at the hotel, especially the food offering.

My stay at Raffles The Palm Dubai was truly exceptional and one of the most memorable hotel experiences I have had. The hotel itself is absolutely magnificent. Its grand architecture, elegant interiors, and beautiful decorations create an atmosphere of luxury from the moment you walk in. What impressed me even more was how perfectly everything was maintained. Despite the enormous size of the property and the elaborate decorations throughout the hotel, every area was remarkably clean, dust-free, and comfortable. Maintaining such a beautiful and detailed property to this standard is truly impressive. I stayed here primarily to relax and enjoy a peaceful holiday, and the hotel was absolutely perfect for that purpose. The cleanliness, relaxing atmosphere, and genuine hospitality of the staff made it easy to completely unwind and enjoy every moment. One of the great advantages was the generous breakfast hours, which allowed me to enjoy my mornings without feeling rushed. The food was excellent, and the overall dining experience was consistently enjoyable. The afternoon tea was another wonderful experience and added a special touch to my stay. Above all, I would like to highlight the staff. Everyone was exceptionally kind, attentive, and thoughtful. They genuinely cared about making guests feel comfortable, and their attention to detail made a real difference. It was not just professional service; it was the warmth and sincerity of the people that made the experience so special. Raffles The Palm Dubai is more than just a beautiful luxury hotel. It is a place where exceptional facilities, meticulous cleanliness, wonderful dining, and heartfelt hospitality come together to create a truly relaxing experience. I left with wonderful memories and would happily return. Highly recommended for anyone looking for a luxurious and genuinely relaxing getaway in Dubai.

Having a room with a terrace was lovely and having access to the club lounge was so great. Breakfast and afternoon tea was great.

Awesome

I LOVED my stay at Raffles The Palm , the hotel is GORGEOUS, the staff are all amazing!!! Everyone who I encountered during my stay was wonderful! Such a great team of professionals !!! The food was also amazing!! I had the breakfast buffet everyday and I had the lunch and dinner buffets on a few occasions and the food and selection was fantastic!!! I travel all around the world 10 countries this year and I stay at a lot of beautiful hotels that are amazing too , But Raffles The Palm may be the best of all of them!!!!

Having been fortunate enough to stay at both the original Raffles Singapore and Raffles The Palm Dubai, I can honestly say that Raffles The Palm captures so much of the magic, character and timeless elegance that makes the original Singapore property so special. We recently enjoyed a three-night stay with our one-year-old son, and the experience was simply incredible from beginning to end. What impressed us most was how authentic the hotel felt to the original Raffles vision and heritage. In a city renowned for extraordinary luxury hotels, Raffles The Palm manages to offer something that feels genuinely distinctive. It is grand, beautifully presented and opulent, yet it retains that wonderful sense of occasion, warmth and personalised hospitality that you hope to find at a Raffles property. The hotel itself is magnificent, with beautiful surroundings, exceptional attention to detail and an atmosphere that makes you want to slow down and enjoy every moment. It is the sort of place where the experience extends well beyond the room or the facilities. There is a real sense that the team understands what makes a stay memorable. Although this was a family getaway with our young son, we were also celebrating our wedding anniversary. The team struck the perfect balance between making us feel welcome as a young family and ensuring the occasion felt genuinely special and romantic. We were looked after exceptionally well, and the thoughtfulness shown throughout our stay made a real difference. A special mention must go to three outstanding members of the team who went above and beyond. Vlora, the Guest Experience Manager, was wonderful and made us feel genuinely valued. Shreya, our butler, provided exceptional service with warmth, attentiveness and a lovely personal touch. Daniel, who oversees the pool, also deserves recognition for the way he looked after us. Each of them contributed to making our stay extraordinary, and all three are a real credit to the hotel. Luxury can be measured in beautiful rooms, impressive facilities and spectacular surroundings, but the finest hotels distinguish themselves through their people. At Raffles The Palm, it was the people who elevated an already exceptional property into a truly memorable experience. We left feeling that we had experienced something very special. For anyone who appreciates the heritage and traditions of Raffles Singapore but is looking for a magnificent resort experience in Dubai, Raffles The Palm is a wonderful choice. We have stayed at some beautiful hotels around the world, and this one genuinely stands out. Thank you to the entire team, and especially Vlora, Shreya and Daniel, for making our anniversary and family holiday so memorable. We would return without hesitation.

We booked 1 night to celebrate anniversary and we enjoyed our time in the hotel so much Thanks for the cake

When we arrived the service from the front of house was first class, but in the room the toilet seat was loose this was secured but I should not have reported it also the before we left a bowl of fruit was in the room , no fruit was in from day one .

From the beach, pool, Le Jardin to the club lounge everything was done courteously and with a smile.

We love Raffles, the staff are friendly and super helpful. The facilities and food excellent

We had a very nice stay. Hotel staff were most hospitable and showed a lot of care.