Raffles The Palm

Raffles The Palm 5 stars

Customer review rating (ALL Rating) 4.5/5 315 reviews

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Description

Hotel extras

  • An authentic palace that blends European heritage with Dubai's vibrancy

  • Guestrooms feature a touch of royalty with handcrafted furniture by Francesco Molon

  • The privilege of space In the largest rooms on the Palm Island

  • Secluded luxury villas allowing a full resort experience.

  • Raffles legendary butlers service available to elevate the truly bespoke hotel experience.

Hotel location

Raffles The Palm

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
United Arab Emirates

  • By plane

    Dubai International At 25km / 15 miles

GPS:25.110703, 55.109405685735524

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Raffles The Palm

100% genuine reviews from our guests

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ALL Rating  4.5/5  315 reviews

Customer review rating 5.0/5

Helen M. Friends - Confirmed reviews ALL

The hotel was absolutely amazing from the staff to the rooms, cleanliness and fantastic food. Thank you

Dear Ms. M., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted that you enjoyed your stay with us and are happy to hear your comments regarding the service you received from Hamza and Sharon who have been praised for a job well done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai. Sincerely, Tarryn Kihler Quality and Learning Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Lovely hotel and experience on the whole. Room was fantastic - extremely spacious and great quality. The downsides, and constructive feedback i would like to provide as follows: The house keeping was unfortunately not up to the standard i would expect for a 5* hotel in Dubai. It was very inconsistent and it seems that the staff are not all working from the same book. E.g. some days we would receive new face towels in the bathroom and others days we would not. We also had to ask for extra shower gel as there was only one bottle which was attached to the wall in the bathroom so we couldn't use this if we wanted to have a bath. We stayed in room 105 near the lobby and the classical music which plays through to 1am was far too loud and this stopped us from sleeping which was very frustrating. Also our room key cards kept failing so we couldn't get into the room and we had to keep going to reception to ask them to be re programmed.

Excellent resort

Customer review rating 5.0/5

Colin W. Couples - Confirmed reviews ALL

Great holiday any problems sorted out immediately, lovely staff

Dear Mr. w., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted that you enjoyed your stay with us and are happy to hear your comments regarding the service you received from Tengku, Panashe and Christine who have been praised for a job well done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarryn Kihler Quality and Learning Manager

Fantastic Experience

Customer review rating 5.0/5

James M. Couples - Confirmed reviews ALL

We had a fantastic holiday at Raffles The Palm , Dubai. Couldn’t fault the hotel in any way. Our room was very comfortable, the food was very good , all of the staff we encountered were outstanding and the attention to detail was second to none. We will return at sometime in the future.

Dear Mr. M., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted that you enjoyed your stay with us and are happy to hear your comments regarding the service you received from Cholo who has been praised for a job well done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai. Sincerely, Tarryn Kihler Quality and Learning Manager

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Very bad service even your room key dont work you have to wait on the que reseption Very bad consierg they replied phone and not to do request

Great Stay

Customer review rating 4.5/5

Philip H. Families - Confirmed reviews ALL

Service was excellent, food amazing, room beautiful. Only down side we felt the pool area was extremely busy, this could be because too many day passes were allowed into the property. This is the only reason why we I doubt we would return.

Feel like Royalty

Customer review rating 5.0/5

Neil G. Couples - Confirmed reviews ALL

This is our 4th stay since November 2021. An excellent hotel where you are made to feel special by all the staff. The cleanliness is the best. We have stayed in many hotels in Dubai but we consider this to be the best on al standards.

Dear Mr. G., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted that you enjoyed your stay with us and are happy to hear your comments regarding the service you received from Muthui, Tharanga, Pandi, Pius and Mawi who have all been praised for a job well done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai. Sincerely, Tarryn Kihler Quality and Learning Manager

Customer review rating 4.5/5

Jonathan J. Couples - Confirmed reviews ALL

Great service, beautiful hotel. Would definitely stay there again

Dear Mr. J., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted that you enjoyed your stay with us and are happy to hear your comments regarding the service you received from Siva who has been praised for a job well done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai. Sincerely, Tarryn Kihler Quality and Learning Manager

Good, could be excellent with tiny improvement

Customer review rating 4.0/5

Lee W. Couples - Confirmed reviews ALL

Good except...... No intent to turn room down EVERY night. Almost as if, would either not. Upon check in treated with suspicion and made to feel uncomfortable by being asked for payment for any room charges. NO NEED. I chose this hotel thinking we would also get ACCOR points but because we booked through Emirates holidays we didn't qualify. I don't agree with that. Lads on entrance trying to push house cars instead of Uber which I didn't agree with as house cars were considerably more.

great hotel

Customer review rating 5.0/5

George Couples - Confirmed reviews ALL

Great hotel, excellent service, great location

Great stay and well located

Customer review rating 5.0/5

Pedro D. M. Families - Confirmed reviews ALL

Very pleasant and enjoyable experience was great to stay for the family.

Beautiful palace

Customer review rating 5.0/5

Noora Couples - Confirmed reviews ALL

Everything was perfect. Special thanks to Muhamed at the reception. He made sure our stay started and ended the best possible level. The level of hospitality was great. The building / interior out of this world.

Dear Ms. R., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted that you enjoyed your stay with us and are happy to hear your comments regarding the service you received from Mohamed Hussein who has been praised for a job well done. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai. Sincerely, Tarryn Kihler Quality and Learning Manager

Wonderful hotel but needs a few service tweaks!

Customer review rating 4.0/5

Lawrence Families - Confirmed reviews ALL

Wonderful hotel with great facilities. Spotlessly clean everywhere. Very helpful and friendly reception desk, concierge desk and room staff. Great pool and pool service. Great kids club, that our girls really enjoyed. Restaurant staff were friendly BUT service was hit and miss, often ordered items either didn’t arrive at all or were very slow.

A stunning hotel

Customer review rating 4.0/5

Syd G. M. Couples - Confirmed reviews ALL

We enjoyed our stay at Raffles The Palm - it is an amazing hotel with fabulous decor. Most of the staff in the hotel were friendly, helpful and attentive. The exception was in the Italian restaurant Piatti. Whilst the food was good quality in Piatti, the service was seriously lacking. For example, they took a long time to bring us the dessert menu, then took so long to come back for the order that we decided not to wait any longer, so requested the bill. We then waited so long for the bill that I got up to leave - then it was brought over. For us the best feature of the hotel, by far, was the Raffles Club. ALL the staff here were superb and in particular Samuel and Florence. The food here was excellent, the staff interacted well with the guests and made everyone feel special. One small issue is that some of the chefs don't know how to cook eggs for breakfast - this seems to be the same in many hotels - it's almost as though cooking for breakfast is not part of their training! Ignoring the Italian restaurant, and the breakfast eggs, we had a most enjoyable stay at Raffles the Palm. The room was excellent, the public areas lavishly decorated and well staffed. I'm sure that we will return.

Nice Stay

Customer review rating 3.5/5

Nikki Families - Confirmed reviews ALL

Check in was smooth, room ready way ahead of time. Club lounge facilities and service was fabulous. Only let down was our visit to Piatti. Hostesses have a really bad attitude and clearly don’t enjoy their jobs. Such a shame as the waiters are really attentive.

Good family stay

Customer review rating 4.5/5

Eric Families - Confirmed reviews ALL

All the staff were very helpful. The kids loved the kids club and pool. They especially liked the Italian pizza. The room was special. We will be back next year.

Dear Mr. W., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai again soon! Sincerely, Tarryn Kihler Quality Manager

It was one of the best hotel stays we ever had in DXB

Customer review rating 5.0/5

Juerg S. Couples - Confirmed reviews ALL

From the first minute, we felt at home and very well take care of. Great people, very attentive, pleasant and professional. The hotel as such is beautiful, the food great and the beach perfect, considering we're in Dubai.

Dear S., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted that you enjoyed your stay with us and are happy to read your comments regarding the service you received from Florence who has been praised for a job well done. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai again soon! Sincerely, Tarryn Kihler Quality Manager

The best resort in Dubai

Customer review rating 5.0/5

Xian W. Y. Couples - Confirmed reviews ALL

Friendly, luxurious, and comfortable. We enjoyed everything in this trip and recommend it.

Dear Mr. Y., Thank you for taking the time to complete a survey following your recent stay at Raffles The Palm Dubai. We are delighted that you enjoyed your stay with us and are happy to hear your comments regarding the service you received Priya and Alberto who have been praised for a job well done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Raffles The Palm Dubai. Sincerely, Tarryn Kihler Quality Manager

A very nice stay

Customer review rating 4.5/5

Cecilie Families - Confirmed reviews ALL

Perfekt atmosphere in a beautiful Hotel with Staff doing all they can to make us feel like royalties. We will be back!!

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