The Retreat Palm Dubai - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,695 reviews

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The Retreat Palm Dubai - MGallery Collection - Image 4

Description

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Our accommodation(s)

Book this hotel
Room 1

35 SQM / 377 SQF Room, Zip Beds Convertible to Twin or King, Partial Sea View, Free WIFI, 42 inch TV, Mini Bar, Shower and Bathtub, Floor to Ceiling Windows, Private Beach Access

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats
  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

35 SQM / 377 SQF Room, 1 King Bed or 2 Twin Beds, Scenic Palm Sea View, Free WIFI, 42 inch TV, Mini Bar, Shower and Bathtub, Floor to Ceiling Windows, Private Hotel Beach Access

  • Views:

    On Beach or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats

35 SQM / 377 SQF Room, 1 King Bed or 2 Twin Beds, Scenic Palm Sea View, Club Lounge Access, Free WIFI, 42 inch TV, Mini Bar, Shower and Bathtub, Floor to Ceiling Windows, Private Hotel Beach Access

  • Views:

    On Beach or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats

Suite

Premium Suite One bedroom with Balcony, Palm Sea View and Club Lounge Access

75 SQM / 807 SQF Suite, King Size Bed, Stunning Palm Sea View, Club Lounge Access, 1 Bathroom, 1 Powder Room, Free WIFI, 42 inch TV, Mini Bar, Floor to Ceiling Windows, Private Hotel Beach Access

  • Views:

    On Beach or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats

99 SQM / 1065 SQF Suite, King Size Bed, 2 Sofa Beds, Stunning Palm Sea View, Outdoor Rooftop Terrace with Whirlpool Bath, Club Lounge Access, Free WIFI, 42 inch TV, Mini Bar, Fridge, Floor to Ceiling Windows, Private Hotel Beach Access.

  • Views:

    On Beach or Pool side

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
4
Area
From 99 m² / 1065 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats

Hotel location

The Retreat Palm Dubai - MGallery Collection

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
0 Dubai
United Arab Emirates

GPS:25.139515, 55.142383

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
  • DUBAI INTL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 255 rooms
  • 4 rooms for people with reduced mobility
  • 100 connecting rooms
  • 200 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Indonesian
  • Italian
  • Russian
  • Thai

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Entertainment

  • Football Table
  • Pool Table

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

5 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge
  • Room service Additional charge
  • Buffet Additional charge

Business

2 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available
  • Play area
  • Foosball
  • Children''s TV Channels

Well-being

Rayya Recreation Additional charge

  • Outside
  • On site

Rayya Wellness & Recreation Additional charge

  • On site
  • Hammam Additional charge
  • Jacuzzi/Whirlpool bath Additional charge
  • Sauna room Additional charge
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Private beach

  • On site

Gym

  • On site

Private beach

  • Nearby

Bodybuilding equipment/Gym

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 153 parking spaces
  • Max Limited Height: 4 m / 13 ft
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Self Parking

Parking information

  • On site

"The House of the Palm", the newest addition to Palm Jumeirah, offers breathtaking sea views and traditional Arabic and Turkish cuisine in elegant modern surroundings, blending the fragrance of the past with authentic heritage.

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world.

Solmare is Dubai's first mindful sunset lounge, inspired by Mediterranean simplicity and the golden hour. Offering an elegant, alcohol-free experience, it's designed for slow evenings, soulful gatherings, and serene moments by the beach.

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Unwind in the infinity pools, in air-conditioned beachside cabanas, in the Jacuzzi or in the special relaxation rooms. Alternatively, enjoy something a little more active with a range of land-based and water sports.

Providing everything you could want, including a health club, separate ladies and gents gyms offering personal training packages, Rayya Fitness also offers an extensive list of classes by professional instructors.

Embrace the most organic, yet dedicated relaxation and rejuvenation experiences imaginable in the world's first Rayya Wellness Center. It provides 360 wellness solutions designed to help guests to achieve personal transformation of body, mind and soul.

The Retreat Palm Dubai offers world-class venues with the finest facilities. Your wedding day will be backdropped with unobstructed views of the Dubai Marina, JBR, and Palm in a setting that features a unique mix of Modern with the local Arabian culture

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,695 reviews

Customer review rating 4.0/5

Bakary J. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Maria I. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Terry F. Couples - Confirmed reviews ALL

Dear Terry F., Thank you for sharing your thoughts regarding your recent stay with us. We appreciate your feedback and hope to provide a more fulfilling experience during your next visit. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Customer review rating 5.0/5

Bruno C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Jeffrey A. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Janine H. Couples - Confirmed reviews ALL

We had a wonderful time during our short stay! Thankyou to all the staff for looking after us so well!

Customer review rating 4.0/5

Bakary J. Couples - Confirmed reviews ALL

Excellent service by the staff

Customer review rating 5.0/5

Maria I. Families - Confirmed reviews ALL

Everything was perfect, location,facilities, the stuff the services

Customer review rating 3.5/5

Terry F. Couples - Confirmed reviews ALL

The stay was sufficient for two days.

Dear Terry F., Thank you for sharing your thoughts regarding your recent stay with us. We appreciate your feedback and hope to provide a more fulfilling experience during your next visit. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Customer review rating 5.0/5

Bruno C. Couples - Confirmed reviews ALL

Had a great stay! The facilities were nice, and everything was clean and tidy throughout. The staff were the best part — friendly, attentive, and they even made sure my gluten-free diet was properly respected by offering me suitable options. Would happily stay again.

Customer review rating 4.5/5

Jeffrey A. Families - Confirmed reviews ALL

Value for money , comfortable accomodation with professional staff .Sayed was most accomodating

Customer review rating 5.0/5

Arjav S. M. Couples - Confirmed reviews ALL

Very well stay, veg option can be better like pizza, pasta, dosa etc.

Customer review rating 5.0/5

Nabila F. Couples - Confirmed reviews ALL

Nice and calm hotel with great facilities and staff 😊

Customer review rating 5.0/5

Ray R. Couples - Confirmed reviews ALL

It was a very relaxing escape

Customer review rating 5.0/5

Ebrahim E. Families - Confirmed reviews ALL

A Wonderful Stay Thanks to an Amazing Team! I’ve really enjoyed my stay at this hotel. Everything is exceptionally clean, and the rooms are always fresh, spotless, and well organized. The attention to detail truly makes a difference. A special thank you to Than, Kadek, Maria, and Rijaul from the Housekeeping team. I genuinely appreciate your hard work and the care you put into keeping my room perfectly maintained every day. Your efforts never go unnoticed, and you’ve made my stay so much more comfortable. I’d also like to sincerely thank Mr. Nasser, the Reservation Supervisor, for his kindness, professionalism, and continuous support. He has been incredibly helpful and accommodating, and I truly appreciate the way he takes care of his guests. What makes this hotel special is not just its cleanliness and comfort, but the wonderful people behind it. Thank you all for making my stay such a pleasant experience. I hope the management recognizes and appreciates your dedication. You truly deserve it!

Dear Guest, Thank you for sharing your positive experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you enjoyed your stay and found our facilities exceptionally clean and well organized. Your recognition of our dedicated Heartists, including Than, Kadek, Maria, Rijaul and Nasser, is greatly appreciated. They exemplify the commitment to service that we strive for and it is wonderful to know that their hard work contributed significantly to your comfort during your visit. We value your feedback and will ensure that your kind words are shared with the entire team. It is the dedication of our Heartists that truly makes our hotel a special place for our guests. Thank you once again for your thoughtful remarks and we look forward to welcoming you back in the future. Sincerely, Samir Arora General Manager

Customer review rating 4.0/5

Anzor K. Families - Confirmed reviews ALL

Comfortable stay, service overall excellent. My issue was that I thought the breakfast buffet was disappointing for a five star hotel

Customer review rating 5.0/5

Nune F. Families - Confirmed reviews ALL

We had a wonderful 5 day family stay and absolutely loved everything about this hotel! The hotel was clean, the food was excellent, fresh, and delicious, and the overall experience exceeded our expectations. A special highlight was Vibe Restaurant. The barbecue master prepared some of the best barbecues, and the music and atmosphere at Vibe were simply perfect. We truly enjoyed every moment there. The staff were incredibly welcoming and attentive. Having stayed at many hotels in Dubai, we can confidently say that this hotel offered one of the best service experiences we have ever had. The exceptional hospitality really made our stay perfect. A special thank you to Deepak and Thelma from Vibe Restaurant for their outstanding service and warm hospitality. You are the best. We loved everything about our stay, and we will definitely book this hotel again on our next holidays. Highly recommended for families looking for excellent food, a wonderful atmosphere, and exceptional service.

Dear Nune F., Thank you for taking the time to share your delightful feedback regarding your recent family stay at The Retreat Palm Dubai. We are thrilled to learn that your experience exceeded your expectations and that you enjoyed our clean facilities and the delicious offerings at our restaurants, particularly Vibe. It is heartwarming to know that our Heartists, Deepak and Thelma, contributed to making your stay memorable with their exceptional service. We take great pride in providing a welcoming atmosphere and ensuring our guests feel valued. Your recommendation for families seeking an enjoyable stay is greatly appreciated and we look forward to welcoming you back in the future. Thank you once again for your kind words. Sincerely, Samir Arora General Manager

Customer review rating 4.5/5

Wael H. Families - Confirmed reviews ALL

We booked two rooms for our family and had a very pleasant stay. The rooms were clean and comfortable, with beautiful views of Palm Beach. From the moment we arrived, the reception team made us feel welcome. The housekeeping team was always helpful and supportive, and the service and food at the main restaurant were very good, especially considering our half-board package. We would also like to give special thanks to the restaurant manager for the excellent service and thoughtful attention. As we were celebrating a special birthday, the team surprised us with a lovely gesture that made our stay even more memorable. Overall, we were very satisfied with our experience and would be happy to return.

Dear Guest, Thank you for taking the time to share your positive feedback regarding your recent family stay at The Retreat Palm Dubai. We are delighted to hear that you found our rooms to be clean and comfortable, and that you enjoyed the beautiful views of Palm Beach. It is gratifying to know that our reception and housekeeping Heartists made a lasting impression with their warm hospitality and support. We appreciate your kind words about the service and food quality at our main restaurant, especially as you celebrated a special occasion. We take great pride in providing thoughtful gestures to enhance our guests' experiences and we are pleased that our Heartists were able to contribute to your memorable celebration. Your satisfaction is our priority and we look forward to welcoming you back for another wonderful stay in the future. Sincerely, Samir Arora General Manager

Customer review rating 4.5/5

Abdallah T. Families - Confirmed reviews ALL

It was very good experience, lovely location and friendly staff and neat facilities

Customer review rating 5.0/5

Nadezda B. Families - Confirmed reviews ALL

Absolutely loved it and will stay every time now when we stopover to Dubai. Great facilities with focus on wellbeing, didn’t mind the heat as you could just stay in the pool and read a book and enjoy Dubai skyline. Lovely kids facilities and my little man got lots of attention from staff which was lovely. All staff were exceptional. Thank you so much for a very relaxing experience and delicious food.

Customer review rating 5.0/5

Kym W. Couples - Confirmed reviews ALL

Lovely hotel, staff friendly and helpful. Excellent service and accommodation.

Customer review rating 5.0/5

Mahesh P. Families - Confirmed reviews ALL

Good services and your staffs are nice and polite

Customer review rating 5.0/5

Sandra A. C. Solo - Confirmed reviews ALL

Staff went above and beyond, the hotel was very clean, my room comfortable & was cleaned each day to a very high standard. The restaurant & poolside food was excellent. Well done to all the staff from the housekeeping, front desk poolside chefs and everyone else excellent hospitality. I will most definitely be returning next year.

Dear Valued Guest, Thank you for your wonderful feedback and perfect ratings. We are delighted to know that you enjoyed a relaxing stay, appreciated the cleanliness and comfort of your room, and were impressed by the quality of our restaurant and poolside dining. Your kind recognition of our housekeeping, front office, culinary and wider team is truly appreciated. It is especially rewarding to know that our Heartists made your experience memorable through their attentive hospitality. We look forward to welcoming you back next year for another exceptional and relaxing stay at The Retreat Palm Dubai MGallery by Sofitel. Sincerely, Samir Arora General Manager

Customer review rating 4.5/5

Louise S. Solo - Confirmed reviews ALL

I arrived extremely stressed and in fight-or-flight mode due to personal circumstances. Initially, I wanted to leave, but I couldn’t have been more wrong! The wellness team—Chona, Kranti and Mataar—were absolute gold, giving me something to look forward to daily. Chef Subhash’s gluten-free meals were divine, and Caroline was always so helpful. Nothing was ever too much trouble. I feel truly blessed and grateful to everyone. I left feeling calmer, restored and so much better. Thank you all!

Dear Valued Guest, Thank you for sharing such a heartfelt review. We are truly touched to know that your stay exceeded expectations and that our team helped you leave feeling calmer, restored and refreshed. Your kind words about Chona, Kranti, Matarr, Chef Subhash and Caroline will be shared with them with great pleasure. We are especially pleased that Chef Subhash’s gluten-free creations added to your experience and that our Heartist in housekeeping made such a positive impression through his excellent care. We also sincerely regret that your check-in experience did not meet your expectations. Your feedback regarding the Wi-Fi connection speed is equally appreciated and will be shared with the relevant team for review. Thank you for allowing us to be part of your wellness journey. It means a great deal to know that the care and dedication of our team made a meaningful difference to your stay. We look forward to welcoming you back to The Retreat Palm Dubai MGallery by Sofitel for another restorative experience. Sincerely, Samir Arora General Manager

Other web-users rate our hotel

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  • 742 reviews 9.4/10 Vibe
  • 654 reviews 7.9/10 Amenities

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