The Retreat Palm Dubai MGallery by Sofitel

The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,137 reviews

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Description

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

ALLSAFE approved hotel

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
Dubai
United Arab Emirates

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS:25.139515, 55.142383

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,137 reviews

TripAdvisor Rating  4.5/5  3,224 reviews

Certificate of excellence 2022

Friendliest stay at the Palm

Customer review rating 5.0/5

Lui G. Families - Confirmed reviews ALL

Amazing stay at the Retreat with my family. The staff welcomed us very well from the front desk to the restaurant and the concierge. They even had a welcome gift bracelet for my girls. We were also given rooms facing the sea on the top floor. - amazing view of the Palms. Highly recommended if you ate looking for a boutique hotel with personalized service

Dear Lusitio G., Thank you for taking out some time to write this review on TrustYou. It was a pleasure having you and your family stay at The Retreat Palm Dubai MGallery by Sofitel and we thank you for sharing such a wonderful review. We are grateful for your kind words of appreciation for our room, facilities, the team, and their hospitality. Our service philosophy encourages us to deliver efficient and personalized service to all our guests and your recognition of our service feels wonderful. We wish to see you again in the near future for more amazing and memorable stay. Yours sincerely, Samir Arora General Manager

Good stay and helpful staff.

Customer review rating 4.0/5

Kalvinder Solo - Confirmed reviews ALL

I originally booked at Th8 Palm but when I got there I was not happy with the constant loud music on the beach and checked out after a few hours. I then booked into The Retreat. The Retreat was more peaceful and relaxing. The staff were very friendly especially Muskan at breakfast and Raja at the concierge desk. The beach was well maintained. Plenty of activities. The massage and spa were good. Rooms were large and comfortable. Overall I did feel that I overpaid however. I feel they took advantage of the fact that I just turned up without pre booking. I didn’t get the same rate as if I had booked through booking.com. But I see this as a learning for the future. Also there is no public transport near the Horel. However, do have free daily minibus that goes to the emirates mall once a day. Other than this it’s taxis only and It costs around £7-8 to get to the metro station. I’m hindsight it may have been better hiring a car.

Dear Kalvinder T., Thank you for the great feedback of your recent holiday experience at The Retreat Palm Dubai MGallery by Sofitel. Guest satisfaction is our number one goal and there is nothing better than achieving our goal. Moreover, we appreciate your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them particularly to Muskan and Raja and we are sure they will be delighted to know their efforts have been appreciated. In addition, we welcome your feedback in the detailed survey, as it allows us to continually improve the experience we create for our guests. Once more, we thank you for choosing our hotel and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Samir Arora General Manager

Our favourite hotel on the Palm

Customer review rating 5.0/5

Gary Couples - Confirmed reviews ALL

As always a lovely experience with friendly attentive staff, beautiful rooms and a peacefulness which embraces you.

Dear Gary N., I am delighted that you enjoyed your recent holiday with us at The Retreat Palm Dubai MGallery by Sofitel yet again and I appreciate you have taken the time to share your experience with us. We make every effort to maintain the high standards of timely and quality service delivery MGallery by Sofitel are renowned for, and I am delighted we have been successful in achieving this during your stay, particularly our magnificent hotel, warm hospitality and exquisite facilities. I do look forward to have an opportunity to welcome you back to our paradise on Palm Jumeirah. Sincerely yours, Samir Arora General Manager

Customer review rating 5.0/5

Mary Solo - Confirmed reviews ALL

Very pleased with reception meeting experience - has been provided nice room and any requests were fully satisfied.

Dear Marina K., Thank you for taking the time to share your feedback following your experience at The Retreat Palm Dubai MGallery by Sofitel. We are glad to learn that you were very happy with the level of comfort and the standard of service provided by our attentive, friendly and professional heartists. Your words of praise have been shared with our teams , as we are constantly seeking out all possible ways to maintain and continually improve on how to deliver optimum satisfaction. On behalf of all our teams, we would like to thank you for your nice comments and we are looking forward to welcoming you back to our hotel soon to create more memorable moments for you. Sincerely yours, Samir Arora General Manager

Highly recommend

Customer review rating 5.0/5

Reem Families - Confirmed reviews ALL

Great service! Beautiful view! Tasteful and delicious food! Incredible spa experience! Clean and pleasant room! And most importantly amazing customer service. Best staycation vacation I’ve ever had. Highly recommend.

Dear Reem H., Thank you for your feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you had a lovely stay with us and enjoyed your experience. We are grateful for your kind compliments on our beautiful views, delicious food, spa experience, clean rooms and most of all our great customer service. I am proud that our heartists were able to provide you a great hospitality, took great care of you and ensured to deliver attentive services throughout your visit. We thank you once more for your valuable feedback and certainly look forward to welcoming you back to our resort in the future. Yours sincerely, Samir Arora General Manager

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