The Retreat Palm Dubai - MGallery Collection 5 stars

Dear Valued Guest, Thank you so much for taking the time to share such a wonderful review following your recent stay with us at The Retreat Palm Dubai MGallery by Sofitel, and for rating your overall experience a perfect 100/100 and your high recommendation to friends and family. We are thrilled to read that you enjoyed our peaceful location, spacious rooms with beautiful interior designs and the professional service provided by our heartists. It is fantastic to know that you found great value for your stay and felt deeply relaxed away from the bustle of the city. We also truly appreciate your loyalty as a Classic member of the ALL - Accor Live Limitless program, and we are delighted that you plan on returning in the future. At the same time, I want to sincerely apologize for the your experience during your check-out regarding the mini-bar. I have personally addressed this matter with our front office team to ensure our mini-bar verification processes are handled with greater care and transparency moving forward, so our guests never encounter such an awkward situation. Thank you once again for your useful feedback as it helps us continuously improve. We look forward to welcoming you back for another relaxing stay and providing you with a flawless experience from check-in to check-out. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you so much for taking the time to share your feedback through our TrustYou survey and for awarding us a perfect 100/100, along with a 10/10 recommendation. It is wonderful to hear that you had a really lovely and comfortable stay with us at The Retreat Palm Dubai MGallery by Sofitel. Creating a warm, welcoming and homely environment is at the heart of what we do, and I am thrilled to know that our team's friendly and helpful nature made such a positive impression on you. A special thank you for highlighting Deepak during breakfast hours. We are very proud of his warm hospitality and we will gladly share your kind words and appreciation for your pleasant conversations with him—it will certainly make his day. As a valued Silver member of the ALL - Accor Live Limitless loyalty programme, we truly appreciate your continued loyalty and support. We look forward to welcoming you back home for another wonderful experience soon. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback through our TrustYou survey. We am delighted to see that you had a comfortable stay and awarded us a perfect score of 100/100 overall, along with a 10/10 recommendation. It is wonderful to know that your arrival, accommodation, cleanliness, team, check-out and value for money all met your expectations completely. At the same time, we noted your rating for our breakfast selection. We always strive to offer a delightful and varied culinary start to the day, and we will gladly share your rating with our culinary team so we can continue to review and enhance our breakfast offerings. Thank you once again for choosing to stay with us at The Retreat Palm Dubai MGallery by Sofitel. We truly look forward to welcoming you back for another comfortable and even more exceptional experience soon. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for your wonderful review and for awarding The Retreat Palm Dubai MGallery by Sofitel a perfect score. We are delighted to know that you had such an amazing experience with us. It is especially rewarding to hear that our heartists made you feel well cared for and that you enjoyed our breakfast, comfortable accommodation, sparkling pool and the overall quality of your stay. We also truly appreciate your recognition of our commitment to sustainability and are grateful for your positive feedback as an ALL – Accor Live Limitless Classic member. It is a pleasure to know that you felt well recognized throughout your stay and would recommend both our hotel and the ALL loyalty programme. Your kind words about returning to celebrate a special occasion means so much to us. We would be honored to welcome you back and help make your celebration truly memorable with the warm hospitality and personalized service that we are known for. Thank you once again for choosing The Retreat Palm Dubai MGallery by Sofitel. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback and for awarding The Retreat Palm Dubai MGallery by Sofitel a perfect score. We are delighted to know that you had a relaxing and comfortable stay with us. It is truly rewarding to hear that you found your room clean, comfortable, and well maintained, and that our welcoming atmosphere and warm hospitality made your visit so enjoyable. A special thank you for recognizing Syed for his kindness, accommodating nature and thoughtful welcome gift. We are delighted to know that he helped create such a memorable arrival experience for you and your friend. Your compliments will certainly be shared with him, as well as with our entire team, who will be encouraged by your appreciation. We are also pleased that you enjoyed our Executive Lounge, Concierge and Butler services, pool, as well as our commitment to sustainability. Knowing that every aspect of your stay met your expectations is the greatest reward for all of us. Thank you for your recommendation and for your loyalty as an ALL – Accor Live Limitless Classic member. It was our pleasure to host you, and we look forward to welcoming you back to The Retreat Palm Dubai MGallery by Sofitel for another memorable and relaxing stay. Sincerely, Samir Arora General Manager