The Retreat Palm Dubai - MGallery by Sofitel 4 stars

everything was great. didn't rate 10 cos lobby restaurant had strong smell. ok for me but that should be treated for better customer experience

Hotel was lovely, staff really really great! I’d say you need to make it clear on booking with third parties that you don’t serve alcohol as it’s not mentioned anywhere. The pool was too busy, you seem to have a pool/beach area that’s too small for the amount of guests. People were coming and putting towels down on Every pool lounger but not actually coming to the pool for like 3/4 hours later. Shouldn’t be allowed.

Staff are A1 in this hotel. The room was good but not in a WOW way, just very nice and well looked after. The boys in the pool bar work very hard and all the food and drinks we had from there was delicious. The Social Kitchen restaurant was excellent and again the staff were lovely. Couldn't fault anything we experienced.

Very nice place, food was good and we like so much! Sports chance was very good. Peaceful hotel and service was so good.

Hospitality is appreciated. Clean room and enjoyed the stay. Thanks

Excellent, wonderful staff

I was lucky to stay at your hotel, and a surprise gift because my birthday.

We were staying in the hotel for a week. Beautiful decor and furniture. Big pool and beach area - really liked the pool bar. We arrived very early and waited about 3 hours for our room. But that was not a problem since they had a changing room located next to the entry so we could go to the pool directly. The room had a nice view but unfortunately the towels in the bathroom were very frayed and the bed is extremely hard. On our 2nd night we had an issue with our neighbours, partying till 4 a.m., but thankfully after we called the reception they send the security immediately. Also we signed up for the shuttle bus two days before and they managed to not take us to the mall as there were no seats left, which we did not understand at all. The concierge (don’t know the name) then found a quick solution but still, this should not be happening. Also when we asked him for a party/beach club option he gave us a great recommendation to „Barasti“ which was really fun. The concierge called Asif was absolutely helpful as well by recommending us different bars to try. The restaurant had an amazing breakfast buffet also the egg dishes were really good. The only thing we really hated was that the cutlery was often still dirty or not polished. Also a lot of the tables were not cleaned for a long time even if the guests were already gone. The staff was very friendly and helpful as well as constantly checking on us. Over all this was a great stay and we can only recommend it.

Very friendly and professional staff, good service, timely support. Will defintely stay again and again

The discretion of the room was that there is special entrance to the beach but the room was far away from the beach and on 4th floor.

Everything was perfect. Perfect location, clean rooms, friendly staff. I will come back to you dearly and send other friends to you. THANK YOU

As mentioned in the title, the staff was more on the reactive side. I appreciate the fact that I received my room sooner than mentioned in the registration, but that was pretty much the only thing that showed proactivity. During my stay (4 days - 3 nights), my room was cleaned twice. First time was in my second evening (even though I told reception that they can clean my room in the morning) after I went back to reception to mention this. As an excuse, I have received an invitation for dinner at the last floor lounge. The most unexpected thing that shaded the entire experience was your contractor that is offering excursion/safari/trips/etc. Since he is stationed in your lobby and was recommended by your reception staff, I thought that he is approved by you and I should encounter no problems if I book an experience with him. Unfortunately, I've paid for a trip to desert that included buggy ride, camel ride and sandboarding and once I arrived at the location I was told that the voucher was just for buggy ride (no camel ride or sandboarding). You can imagine how I felt. The reason I chose to use the person from your lobby (and not someone from the internet) was because he was seated in your lobby and recommended by you reception personnel. My mistake was to assume that he'll use the same standards as your hotel (and not deceive me). I hope this feedback will help you in the future to avoid this kind of situations. Best regards, Grigore

Very Pleasent stay, all the details in the room and facilities were great. Very clean

It was wonderful, all staff was kind and helpful

Clean, calm and nice