The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.8/5 329 reviews

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The Retreat Palm Dubai MGallery by Sofitel - Image 1
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East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237, 0 Dubai, United Arab Emirates

Description

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Our accommodation(s)

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Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
0 Dubai
United Arab Emirates

GPS:25.139515, 55.142383

Telephone
Fax +971 4 394 4785

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  329 reviews

TripAdvisor Rating  4.5/5  4,990 reviews

Retreat the Palm Dubai: A Pleasant Stay with Some Service Gaps

TripAdvisor rating 4.0/5

DominikS3317 Solo travel - TripAdvisor review

Reception/Concierge/Staff: 3/5 Points The check-in process could have been smoother, as Wi-Fi details were not provided, and full-board guests arriving late were only offered room service at an additional cost. My room had a street view, with the option to upgrade to a beachside room at extra charge. Despite booking through Booking.com with a 20% discount on food, this was not communicated, leading to regular charges. Initially, I was informed smoking was prohibited on the balcony but later told it was allowed on second-floor rooms, where I was subsequently moved. While the staff is generally courteous, poolside service could be friendlier, and beach service is limited to the area near the bar. There were issues with special requests, such as a neck pillow, which required extended conversations to resolve. Food and Beverage: 3/5 Points The breakfast buffet offers a wide variety, including healthy options, although the pancakes were not fresh. Lunch and dinner options were somewhat limited. Water service during meals was inconsistent, with glasses sporadically refilled rather than providing bottled water. The buffet offered varied dishes daily, and the live kitchen added a nice touch. Culinary highlights included the prawn mango avocado salad and peach almond crumble. The Turkish restaurant was a standout, featuring live music and authentic dishes. Rooms/Housekeeping: 4/5 Points The deluxe room was spacious, with a quiet air conditioning system. After a minor issue adjusting the temperature, everything was comfortable. Housekeeping was responsive, immediately offering to clean the room after I accidentally left the “do not disturb” sign on all day. However, on another day, they failed to clean my room during my extended absence, which was disappointing. The balcony was also neglected, as the ashtray was never emptied. Hotel Facilities/Entertainment: 5/5 Points The hotel is impeccably clean and well-maintained. There are morning pool activities with an animator, and the lifts are always quick. The wellness area, though small, was satisfactory, and the service was attentive, with staff offering water while I was in the jacuzzi. This is a relaxation-focused hotel, so I did not expect significant entertainment. Beach/Pool Area: 3/5 Points The pool area offers various options for relaxation, from regular sunbeds to water-based loungers, which was excellent. The rule against reserving loungers was strictly enforced, ensuring fairness. However, the beach’s swimming area was limited, and the sea floor was occasionally unclean, giving the impression that my feet were cut. Smoking areas around the pool and beach were restricted, which wasn’t made clear initially. The background music by the pool contributed to a calm atmosphere, except when the neighboring hotel hosted noisy parties. Conclusion The Retreat the Palm Dubai offers a solid experience with clean facilities, friendly staff, and decent food. However, several service issues and inconsistencies, particularly with housekeeping and dining, prevent it from reaching its full potential. For those seeking a peaceful getaway, it’s a good option, but improvements in service would elevate the overall experience. Overall Rating: 3.6/5 Points

Wonderful experience

TripAdvisor rating 5.0/5

Lisa J TripAdvisor review

When it comes to finding the perfect getaway, The Retreat Hotel stands out as a beacon of relaxation and luxury. Nestled in a serene location, this hotel offers a blend of comfort, elegance, and top-notch service that makes it an ideal destination for both leisure and business travelers. I would like to mention the concierge team. Chief Concierge Zia arrangged everything for us.

Dear Y2072KIlisaj, Thank you for sharing your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you found our hotel to be a beacon of relaxation and luxury, offering top-notch service in a serene location. We are glad that Chief Concierge Zia and the concierge team could assist in arranging everything for you. We look forward to welcoming you back for another exceptional stay. Yours sincerely, Samir Arora General Manager

My amazing stay

Customer review rating 5.0/5

Donna G. Couples - Confirmed reviews ALL

Just returned from this magnificent hotel and what can I say. From drop off at hotel met by the most amazing guys who opened taxi doors for my husband and myself took our luggage and escorted us into reception. Check in very smooth and efficient by a lovely guy Ahmed who explained everything about hotel to us. As we had arrived early in morning room was not quite ready so we had an amazing breakfast in hotel. Cannot fault this hotel at all in any way amazing staff everywhere, food fabulous, pool and beach fabulous. Food and drink at poolside bar amazing with the loveliest of staff. Would not hesitate to go back to this hotel and would highly recommend this hotel to anyone thinking of going to Dubai.

Peaceful Hotel

Customer review rating 5.0/5

Lesley R. Couples - Confirmed reviews ALL

Lovely staff clean hotel,a great range of menus Nothing was too much trouble Thoroughly enjoyed our stay.

3 days trip with family

TripAdvisor rating 5.0/5

Ali H TripAdvisor review

It's soo nice place for family and all staff are very friendly. Specially i want to mention Mr. SANTO is very helpfull. And i am really happy with all services. They have beach and also lots of food options. And i want to mention 1 more thing is that this hotel is really owsam

Dear J4844TGalih, Thank you for sharing your experience with us. We are thrilled to hear that you and your family had a wonderful time during your stay. It is great to know that you found our hotel to be a perfect place for families and that our heartists, especially Santo, made your stay even more enjoyable. We are also glad that you appreciated the beach and the variety of food options. Your kind words mean a lot to us, and we look forward to welcoming you and your family back for another awesome stay in the future. Yours sincerely, Samir Arora General Manager

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Other web-users rate our hotel

  • 723 reviews 7.9/10 Location
  • 1,464 reviews 8.6/10 Room
  • 2,627 reviews 9.2/10 Service
  • 11 reviews 4.6/10 WiFi
  • 1,004 reviews 7.9/10 Food
  • 778 reviews 8.7/10 Cleanliness
  • 633 reviews 8.8/10 Beach
  • 477 reviews 8.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.