The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating 4.5/5 3,292 reviews

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The Retreat Palm Dubai MGallery by Sofitel
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • DUBAI INTLPaying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • 4 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah
Dubai, UAE
PO Box 118237

dubai
united arab emirates

Tel: +97145247777

Fax: (+971)43944785

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS :25.139515, 55.142383

Our accommodation(s)

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Pool side, On Beach *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: On Beach, Pool side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

HOLISTIC WELLNESS ROOM, Wellness Lounge and Beach Access, King or Two Single Beds, Sea View

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: On Beach, Pool side *

* Subject to availability

CLUB ROOM, KING OR TWIN BED,WITH BALCONY,Lounge Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

CLUB ROOM, King or Twin Zipper bed, Sea view, With Balcony, Executive Floor Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
Rooms

Our restaurants and bars

Bait Al Nakhla

Type of cuisine: Regional

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with fragrant of the past and the authenticity.

Lunch

12:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Vibe - All-Day Dining Restaurant

Type of cuisine: Healthy eating

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ripples Juice Bar

Type of cuisine: International

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world, served from the poolside food truck.

Lunch

09:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Chapters Restaurant

Type of cuisine: Healthy eating

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 46

  • Maximum capacity: 15 people

  • Maximum banquet capacity: 3 people

Find out more

Our guest reviews for
The Retreat Palm Dubai MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,292 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,678 reviews

Well located..although construction on ..on one side and maybe on future in front also..

Customer review rating 4.5/5

Porus L. Families - 22/11/2020 Confirmed reviews ALL

We,had a nice stay..was happy with the complimentary small pastry also..however afternoon buffet was decent but ordimary..maybe as there,were very fee guests opting for the afternoon buffet I assume..staff courtesy could be improved Overall value for money

Good stay.. but food..

Customer review rating 4.5/5

Sara Families - 22/11/2020 Confirmed reviews ALL

The stay was so relaxing and nice, but sadly the food buffet wasn't made for a 5 stars hotel! It was barely rated 3 stars food.. that was our only negative feedback from me and from my family. Hope you take this point into consideration and enhance the food quality. One chef can not cook Asian, Italian, and Arabic food.

Good Stay. Quick escape from the busy city.

Customer review rating 4.5/5

Cj F. Friends - 22/11/2020 Confirmed reviews ALL

We had a pleasant stay in the retreat. While checking in, I believe his name was Abhishek he had assisted us very well. we felt his hospitality & he was very accommodating. When we entered the room, there was a swan design on the bed, and by evening when we came back, they delivered a complimentary birthday cake slice and I really appreciate it! Thank you! The pool, beach and ambience were relaxing. The food we had was complete too (BBQ Night & Brunch). Bathroom good, and the room we stayed in was huge for 2 people. I loved the balcony, as I was able to see the fireworks all the from The Pointe during our stay. There was a little hassle though, the room AC did not cool since the time we checked in, til the maintenance guy had fixed itby 9pm. We reported the incident by 8pm and got quickly fixed by 9pm. The maintenance guy did really a gd job. Thank you! One comment though, it would be nice if there was a direct access to the pools/beach area so we didn’t have to pass through the lobby while soaked. But, all in all, it was a memorable stay. I had a memorable birthday staycation in The Retreat. Definitely will commend this to my friends & family. :-)

Very good stay

Customer review rating 4.5/5

Marivic L. Families - 22/11/2020 Confirmed reviews ALL

Smooth check in and check out. Thanks to PEDRO from reception.

Very relaxing, luxury spa hotel hidden away

Customer review rating 4.5/5

Jeremy F. Couples - 21/11/2020 Confirmed reviews ALL

We stayed for 2 weeks to get away from the lockdown in the U.K. and had a wonderful time! The retreat is hidden away from the hustle and bustle of Dubai but easy to get anywhere. 100% recommend this hotel!

nice property but food menu should be improved.

Customer review rating 4.5/5

Sagar G. Couples - 18/11/2020 Confirmed reviews ALL

I stayed in retreat resort and the resort was very good..all the services are awesome.staff was very polite and nice. Just one thing I dislike about the resort is food menu..there was not much options for the food,the food menu should be improved..should have some options for Indian and Chinese food. I ordered the pizza which was the worst pizza I ever had.. But overall experience was very good except the food..

PERFECT STAY

Customer review rating 4.5/5

Leo M. A. Friends - 18/11/2020 Confirmed reviews ALL

the place is great and perfect - the vibes were like you are not in Dubai - great place, location, staff and food! the one and only hotel that i can say who gives out their best effort to take care of their guest! salute and great job!

Good Offer

Customer review rating 4.5/5

Hashem A. Families - 18/11/2020 Confirmed reviews ALL

Great and friendly staff, good for families, some more activities for children will be fantastic

Very good staff

Customer review rating 4.5/5

Lucas W. Couples - 17/11/2020 Confirmed reviews ALL

I was very enjoying about the welcoming, the upgrade, the swimming pool. One point which has to increased is the food quality, in fact there are choice and quantity bit not at the level expected ..

Good Stay

Customer review rating 4.5/5

Alexis Families - 17/11/2020 Confirmed reviews ALL

All staff were very accommodating. The food was very good.

Our stay was okay but disappointing

Customer review rating 4.5/5

Catherine Couples - 17/11/2020 Confirmed reviews ALL

Our short stay for husband's birthday was okay. But we were not able to use the jacuzzi as we were put on as schedule after our check out. And we requested for late checkout just to finish our time in jacuzzi but it was not given. So at the end, we just went home without using the facilities.They should have told us to book for the facilities before coming to the hotel.

Dear Catherine D., Thank you for taking the time to post your review and we are sorry to hear that your most recent visit to The Retreat Palm Dubai MGallery by Sofitel was not up to your expectations. We would like to apologize for the inconvenience that you have faced during your stay with us. Please note, your feedback has been passed on to the concerned departments to act upon immediately. Once again, our sincerest apologies, and we do hope that you will give us another opportunity to serve and enhance your next visit. Yours sincerely, Samir Arora General Manager

Great Stay!

Customer review rating 4.5/5

Anna P. Couples - 17/11/2020 Confirmed reviews ALL

Customer service was superb! Food was great and the stay was the best!

Very good stay

Customer review rating 4.5/5

Mina Couples - 16/11/2020 Confirmed reviews ALL

Hotel is perfect located and staff is too friendly

Good stay

Customer review rating 4.5/5

Melvin M. Couples - 14/11/2020 Confirmed reviews ALL

Hope to come back soon

Very relaxing stay

Customer review rating 4.5/5

Nemy Couples - 13/11/2020 Confirmed reviews ALL

Very relaxing 2 nights stay. ☺️☺️

Dear Nemy E., Thank you very much for your time and the effort you took to share this kind feedback. I am pleased you enjoyed your stay at The Retreat Palm Dubai MGallery by Sofitel. We strongly believe in creating a memorable experience for each guest – and our team is thrilled to know that you thoroughly loved their service delivery. Therefore, we hope to have the pleasure to welcome you back to your next memorable holiday experience. Yours sincerely, Samir Arora General Manager

It was all worth it

Customer review rating 4.5/5

Bea D. Couples - 06/11/2020 Confirmed reviews ALL

So we had honeymoon at The Retreat Palm Jumeirah. From the entrance, to the reception, going to our room - the bellboys and receptionists was very professional and did a great job assisting us. The room was great. About the food. ‘Twas okay. The pool amenities was clean, great, and worth every penny we spent. One thing was kinda off was the complimentary cake. Our request was for honeymoon, but the given ones was happy birthday. We just took a good laugh seeing that tho.

Great service / Not Quite a Retreat / Great space for business

TripAdvisor rating 4.5/5

62MarkH62 Business - 06/11/2020 TripAdvisor review

Pros: The management must be great here because the people / the staff are wonderful. Kind, aware, genuine. All great. I stayed in a deluxe room on the 6th floor. That provided access to the club Room on the 7th floor. This was a tremendous asset to have meetings at. The staff in this were incredible and very supportive. There is a good conference room, drinks, snacks and allows someone to have business meetings in a really good environment. Medium: The food. There are better than average choices for some healthy foods here, however, still a lot missing. The majority of dishes are meat based. There is no awareness of things like gluten free, etc. To be labelled as a holistic retreat, there needs to be a whole next level of awareness of healthy foods. However, there are many more choices here than most every other hotel in the area for some healthy foods. Cons: I do not really know how this would be considered a Holistic Retreat. There are no services, facilities, etc., that set it apart from most other hotels with the exception of juices and a better than average selection of some healthy foods. I would recommend that ownership dive further into what the world is doing in regards to being considered holistic and a retreat. Note to Management; The lighting and A/C system is a bit complex. You should have some sharing upon check-in of how the system works. It is not straightforward and was quite frustrating a few times. Especially if you check in at night, there is no understanding of how to get the lights on.

Dear 62MarkH62, Thank you for the feedback from your recent stay at The Retreat Palm Dubai MGallery by Sofitel; I was delighted to read that you had a positive overall experience with us that I will share with our associates as it will encourage them to continue working at the service level with even greater enthusiasm. Although it was a pleasure to welcome you as our guest, we regret that some of our services did not meet your expectations. I assure you that I personally discussed the shortcomings with the Food and Beverage Manager to make sure we will improve in this area. In addition, we have taken into account your comments about the hotel concept as well as the lighting and A/C system in the room and please rest assured, your comments have been shared with the team for improvements. I hope you will allow us to introduce you to the improvements we have made and give us the opportunity to serve you better in the future. Yours sincerely, Samir Arora General Manager

Bad experience

Customer review rating 4.5/5

Sherif B. Friends - 01/11/2020 Confirmed reviews ALL

Overall the experience was not that great. The food was really bad, poorly made and staff weren’t able to communicate precisely what was the food. The only good thing was only beach and the pool. The rooms wasn’t that great as prescribed on the hotel. I dont think, I would book again at this hotel. Thanks

Dear Sherif B., We are extremely concerned to receive your disappointing feedback and we deeply regret the inconveniences faced by you at The Retreat Palm Dubai MGallery by Sofitel. We would like to inform you that we have addressed these matters with the concerned teams and certainly hope that none of our other guests feel this way again. Please allow us to assure you that this is an aberration and by no means a reflection of our true potential. We appreciate your views and it is feedback such as yours that enables us to improve and monitor our quality and operations. Please give us another opportunity to welcome you back. Yours sincerely, Samir Arora General Manager

Very good

Customer review rating 4.5/5

Yomna W. Families - 01/11/2020 Confirmed reviews ALL

It was our anniversary, we all had good time .

Superb

Customer review rating 4.5/5

Anne Couples - 30/10/2020 Confirmed reviews ALL

This trip was my gift for my husband and I did not regret it. We had such a really nice time. The place was wonderful, relaxed and the staff were very friendly. Thank you for the great service you provided and the cakes and birthday song you gave to my husband. Will be back definitely. :)

Dear Anne Kristine A., Thank you for writing a feedback of your stay experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to know that your stay with us was a fabulous one. It is really encouraging to hear about your intention to return and look forward to welcome you back soon. Yours sincerely, Samir Arora General Manager

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