Dear Lusitio G., Thank you for taking out some time to write this review on TrustYou. It was a pleasure having you and your family stay at The Retreat Palm Dubai MGallery by Sofitel and we thank you for sharing such a wonderful review. We are grateful for your kind words of appreciation for our room, facilities, the team, and their hospitality. Our service philosophy encourages us to deliver efficient and personalized service to all our guests and your recognition of our service feels wonderful. We wish to see you again in the near future for more amazing and memorable stay. Yours sincerely, Samir Arora General Manager

Dear Kalvinder T., Thank you for the great feedback of your recent holiday experience at The Retreat Palm Dubai MGallery by Sofitel. Guest satisfaction is our number one goal and there is nothing better than achieving our goal. Moreover, we appreciate your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them particularly to Muskan and Raja and we are sure they will be delighted to know their efforts have been appreciated. In addition, we welcome your feedback in the detailed survey, as it allows us to continually improve the experience we create for our guests. Once more, we thank you for choosing our hotel and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Samir Arora General Manager

Dear Gary N., I am delighted that you enjoyed your recent holiday with us at The Retreat Palm Dubai MGallery by Sofitel yet again and I appreciate you have taken the time to share your experience with us. We make every effort to maintain the high standards of timely and quality service delivery MGallery by Sofitel are renowned for, and I am delighted we have been successful in achieving this during your stay, particularly our magnificent hotel, warm hospitality and exquisite facilities. I do look forward to have an opportunity to welcome you back to our paradise on Palm Jumeirah. Sincerely yours, Samir Arora General Manager

Dear Marina K., Thank you for taking the time to share your feedback following your experience at The Retreat Palm Dubai MGallery by Sofitel. We are glad to learn that you were very happy with the level of comfort and the standard of service provided by our attentive, friendly and professional heartists. Your words of praise have been shared with our teams , as we are constantly seeking out all possible ways to maintain and continually improve on how to deliver optimum satisfaction. On behalf of all our teams, we would like to thank you for your nice comments and we are looking forward to welcoming you back to our hotel soon to create more memorable moments for you. Sincerely yours, Samir Arora General Manager

Dear Reem H., Thank you for your feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you had a lovely stay with us and enjoyed your experience. We are grateful for your kind compliments on our beautiful views, delicious food, spa experience, clean rooms and most of all our great customer service. I am proud that our heartists were able to provide you a great hospitality, took great care of you and ensured to deliver attentive services throughout your visit. We thank you once more for your valuable feedback and certainly look forward to welcoming you back to our resort in the future. Yours sincerely, Samir Arora General Manager