Name: 5-Star Wellness Resort | Family-Friendly | MGallery by Sofitel - ALL
Address: East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237, Dubai, 0, AE
Telephone: +97145247777
Rating: 4.6

The Retreat Palm Dubai MGallery by Sofitel

Boutique hotels with personality for a remarkable travel experience

Come and discover the perfect balance of holistic wellbeing and Dubai's vibrant energy at the region's first 5-star family-friendly wellness resort, officially recognized with the all-new classification of a wellness hotel by the Dubai Department of Tourism and Commerce Marketing (Dubai Tourism).
In line with its wellness philosophy, the resort does not serve alcohol, allowing guests to cleanse and detoxify, ensuring their return home feeling energetic, fresh, and healthy.

At the heart of the resort is the Rayya Wellness Centre, inspired by a 360-degree holistic wellness concept, offering organic based products, uplifting rejuvenation experiences and transformational wellness retreats. The property features four exceptional dining concepts with a range of options promoting healthy gastronomy, serving an array of nutritious food and beverage varieties made from locally-sourced products.

Located on the East Crescent of Palm Jumeirah, just 30 minutes from two Dubai's major airports, the beachfront resort features 255 rooms and suites.

Come and discover the perfect balance of holistic wellbeing and Dubai's vibrant energy on The Palm Jumeirah, at Dubai's first 5-star holistic wellbeing resort.

Samir Arora, Hotel Management

Hotel extras

In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe
All-Inclusive Wellness Retreats
360 degree wellness programmes and packages
Healthy food and beverage options including vegan and paleo-friendly dishes
Daily wellness and fitness activities

Our accommodation(s)

Room

Deluxe Room with Balcony

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

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Room

Deluxe Room with Balcony, Partial Palm Sea View

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

See availabilities

Room

Deluxe Room with Balcony, Palm Sea View

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

See availabilities

Room

Premium Room with Balcony, Palm Sea View and Club Lounge Access

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

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Suite

Deluxe Suite One bedroom with Balcony, Partial Palm Sea View and Club Lounge Access

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

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Suite

Premium Suite One bedroom with Balcony, Palm Sea View and Club Lounge Access

4 pers. max
80 m² / 861 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

See availabilities

Penthouse

Penthouse Suite with Rooftop Terrace, Palm Sea View and Club Lounge Access

4 pers. max
99 m² / 1065 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony or Terrace

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Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
0 Dubai
United Arab Emirates

GPS:25.139515, 55.142383

+971 4 524 7777

+971 4 394 4785

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
Room service

Vibe - All-Day Dining Restaurant

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Bait Al Nakhla

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with the fragrance of the past and the authenticity.

Ripples Juice Bar

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world.

Solmare

Solmare is Dubai's first mindful sunset lounge, inspired by Mediterranean simplicity and the golden hour. Offering an elegant, alcohol-free experience, it's designed for slow evenings, soulful gatherings, and serene moments by the beach.

Chapters Restaurant

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 42 m² / 452 sq ft
Maximum seats capacity: 15
Maximum capacity for banquets: 20

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 778 reviews

Rahul C. Families - 3/9/2026 Confirmed reviews ALL

I stayed at The Retreat Palm Dubai MGallery by Sofitel from 1 March to 3 March with my family. The room upgrade was appreciated and the front desk staff were very helpful and professional. In particular, the front desk gentleman with spectacles whose name started with “T” was extremely courteous and supportive. He handled guests calmly and professionally, which made a positive difference to our stay. However, my experience was unfortunately affected by the behavior of a manager wearing a blue coat (name starting with “S”). While I was speaking with the front desk staff regarding the ongoing situation and whether the hotel had received any notification about extended stays for tourists, he aggressively interrupted and repeatedly asked, “Which government? Which government?” in a dismissive and confrontational tone. During uncertain travel situations, guests expect empathy and respectful communication from hotel management, which was clearly lacking in this interaction. Another concern was the buffet food under the half-board package. The vegetarian options were extremely limited, making it difficult for vegetarian guests to have a proper and satisfying meal. While the front desk team, especially Mr. T, was excellent, the behavior of this particular manager and the lack of vegetarian food options significantly impacted our overall experience. Because of this experience, I will not stay at this hotel again on my next visit to Dubai.

Dear Mr C., Thank you for choosing The Retreat Palm Dubai for your family stay, and for taking the time to share your feedback. I’m very pleased to hear that the room upgrade and our Front Office team—especially Mr. T—made a positive difference to your visit. He will be delighted to know his courtesy and professionalism were appreciated. I am truly sorry, however, for the interaction you described with one of our managers. No guest should ever feel dismissed or spoken to in a confrontational tone, particularly during these uncertain times. Please accept my sincere apologies—this is not the standard of empathy or respect we strive to uphold. Your comments regarding the limited vegetarian options are also well noted. We are already reviewing this with our culinary team to ensure a more satisfying selection for our vegetarian guests. While I am grateful that certain aspects of your stay were enjoyable, I am genuinely sorry that these issues affected your overall experience. If you ever decide to return, it would be my pleasure to personally ensure a much more seamless and welcoming stay. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Carmen C. J. Families - 3/9/2026 Confirmed reviews ALL

Everything was perfect. They treat you very well. Very clean and the food really good. Eustace from the kids pool made it so good for us as we spent a lot of time in the kids pool and he is friendly and very professional

Dear C. J., Thank you very much for your wonderful review and for awarding us a perfect 100/100 following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly delighted to know that everything was perfect during your stay and that you appreciated our friendly staff, the cleanliness of the hotel, and the quality of the food. Your kind words mean a great deal to our entire team. It is especially rewarding to hear your recognition of Eustace from the kids’ pool. We are pleased that he helped make your time there so enjoyable. Your appreciation of his friendliness and professionalism will certainly be shared with him. Thank you once again for your generous feedback. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Samir Arora General Manager

Ana L. Families - 3/4/2026 Confirmed reviews ALL

It was such a great experience. We were celebrating our baby's first anniversary and when we mentioned that to the front desk they ensured we had balloons and a ted bear waiting for her in her room. It was such an wonderful details and it made our day. The hotel is amazing. The room was clean and comfortable, the swimming pool was warm, the amenities around the hotel were also impressive. The food was also great and all the staff incredibly kind. We will definitely return to spend more days there in the future.

Dear Ana L., Thank you very much for sharing such a heartfelt review following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly delighted to know that your experience with us felt “like a dream.” It was our pleasure to be part of such a special occasion as your baby’s first anniversary. We are so pleased that the small surprise in the room helped make the celebration even more memorable for your family. Creating meaningful and joyful moments for our guests is something our team takes great pride in. It is also wonderful to hear that you enjoyed the comfort and cleanliness of your room, the warm swimming pool, our facilities, and the culinary offerings. Your kind words about the friendliness and care of our team mean a great deal to us. We are especially pleased to know that the team member at reception who assisted with your check-in made such a positive impression on your arrival. Your feedback will be shared with our Front Office team so we can identify and recognize him for his excellent service. Thank you once again for your kind recommendation and for choosing to celebrate such a memorable moment with us. We sincerely look forward to welcoming you and your family back for another wonderful stay in the future. Best regards, Samir Arora General Manager

Ankit M. Couples - 3/3/2026 Confirmed reviews ALL

No help in this war like situation

John N. Friends - 3/1/2026 Confirmed reviews ALL

Staff so open to helping and supporting felt like part of the family

Dear John n., Thank you very much for your heartfelt review and for awarding us a perfect 100/100 following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly delighted to know that you felt like a very special guest and part of the family during your time with us. Creating a warm, welcoming atmosphere where our guests feel genuinely cared for is exactly what we strive to achieve every day. Your kind recognition of our Front Desk team means a great deal. I will personally share your comments with them, as such feedback is incredibly motivating and reinforces our commitment to heartfelt hospitality. Thank you once again for your generous words. We look forward to welcoming you back for another exceptional and memorable stay in the near future. Warm regards, Samir Arora General Manager