The Retreat Palm Dubai - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 829 reviews

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East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237, 0 Dubai, United Arab Emirates

Description

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Our accommodation(s)

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Hotel location

The Retreat Palm Dubai - MGallery Collection

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
0 Dubai
United Arab Emirates

GPS:25.139515, 55.142383

Telephone
Fax +971 4 394 4785

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  829 reviews

Customer review rating 4.0/5

Umeetsingh K. Families - Confirmed reviews ALL

Honestly, team is supportive and shared warmth to best. Only being Indian food was comparatively not great as very much lack of Spices and taste.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are pleased to receive your 80/100 rating and to know that you found our team supportive and welcoming. It is wonderful to hear that our teams hospitality made a positive impression on you. We strive to provide a "home away from home" atmosphere and your kind words regarding the warmth of our heartists and the cleanliness of your accommodation are truly appreciated. We have noted your specific feedback regarding our breakfast selection and the Indian cuisine offered. We appreciate your honest perspective on the lack of spices and traditional taste in our Indian dishes. As a wellness-focused resort, we often aim for a balance of flavors, but we recognize that authenticity is key. Your request for more diverse Asian options has been shared with our Executive Chef and the culinary team. We are constantly looking for ways to enhance our buffet variety to better cater to our international guests. Thank you for being a valued ALL – Accor Live Limitless Classic member and for your high likelihood of recommending us to your family and friends. We hope to have the opportunity to welcome you back soon and impress you with a more vibrant and flavorful dining experience. Yours sincerely, Samir Arora General Manager

Customer review rating 3.5/5

Kimjohn D. Couples - Confirmed reviews ALL

The hotel is situated nicely with easy beach access. The only downside is when I booked for in-door rose bath they did not follow up and did not even give a proper instruction when I asked the reception. Seems like not all of the reception staff are knowledgeable of what they are offering. Also, I booked for 2 people and the toiletries are missing one set. For a high star hotel I expect more. But I commend the valet parking staff for assisting me with my EV when it wasn't charging properly. Overall stay was good.

Dear Valued Guest, Thank you for being a Classic member of the ALL – Accor Live Limitless program and for taking the time to share your detailed feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. While we are pleased to hear that you enjoyed our prime location, breakfast selection and the service provided by our valet parking heartists—especially regarding the assistance with your EV charging—I would like to sincerely apologize for the lapses you experienced. It is disappointing to learn that we fell short of your expectations regarding the indoor rose bath and the communication from our reception desk. We strive to provide knowledgeable and seamless service, and it is clear that in this instance, we did not meet our own high standards. Furthermore, I apologize for the oversight in your room's toiletries; please rest assured that these points have been shared with our Front Office and Housekeeping Managers to ensure better coordination and attention to detail moving forward. We appreciate your perfect rating for our sustainability efforts, as this is a core value of our retreat. Your feedback is vital in helping us refine our guest experience and we hope to have the opportunity to welcome you back for a truly flawless stay that reflects the high standards you expect from a premium hotel. Yours sincerely, Samir Arora General Manager

Customer review rating 4.5/5

Iqbal H. C. Families - Confirmed reviews ALL

Just a very well managed property where my family and I had a great stay.

Dear Valued Guest, Thank you for sharing your feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are pleased to receive your 90/100 rating and to know that you and your family enjoyed your time at our "well-managed property." It is wonderful to hear that your overall experience was positive and that you found great value in your stay. We are also happy to see high marks for our team, the cleanliness of our resort and our sustainability initiatives. While we are glad you had a great stay, we sincerely apologize for the confusion regarding your departure time. As an ALL – Accor Live Limitless Silver member, we always strive to provide you with the best possible service, including late check-out benefits when availability allows. We will review our internal communication protocols to ensure that such discrepancies do not occur in the future, providing our guests with a seamless experience from arrival to departure. Thank you for your high recommendation and for being a loyal member of our program. We value your patronage and look forward to welcoming you and your family back for an even smoother stay next time. Yours sincerely, Samir Arora General Manager

Customer review rating 5.0/5

Radi M. Families - Confirmed reviews ALL

Indeed one of the best staycations in Dubai with a lot of memorable moments.

Dear Valued Guest, Thank you so much for your wonderful feedback. We are absolutely delighted to receive your perfect rating and to be described as one of your "best staycations in Dubai." It is truly rewarding to know that we provided you with so many memorable moments. Knowing that every aspect of your stay—from the booking process and check-in to our accommodation and team—met your highest expectations is the greatest compliment we can receive. As an ALL – Accor Live Limitless Gold member, your continued loyalty and "highly recommended" endorsement mean a lot to us. We are thrilled that you enjoyed the value of our services and appreciated our commitment to sustainability. Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for your staycation. We look forward to welcoming you back very soon for another exceptional and relaxing experience. Sincerely, Samir Arora General Manager

Customer review rating 0.5/5

Abdulaziz M. H. Families - Confirmed reviews ALL

I want come again it’s beautiful place

Other web-users rate our hotel

  • 691 reviews 8.2/10 Location
  • 1,416 reviews 8.5/10 Room
  • 2,510 reviews 9/10 Service
  • 14 reviews 6.2/10 WiFi
  • 1,027 reviews 7.7/10 Food
  • 691 reviews 8.4/10 Cleanliness
  • 610 reviews 7.5/10 Comfort
  • 567 reviews 8.9/10 Beach

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