Dear Guest, Thank you for your wonderful review and for sharing such lovely memories of your stay with us. We are delighted that you enjoyed the sea view room, connecting room for your children and the warm hospitality throughout your visit. It is especially heartening to know that Abhishek made your stay even more special by assisting with your room arrangements and helping us celebrate your birthday with the cake, roses, balloons and wellness bracelets. We will be sure to share your kind words with him. Thank you for recommending The Retreat Palm Dubai - MGallery Collection to your friends and family. We look forward to welcoming you all back for another memorable celebration. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for sharing your feedback and for rating your overall experience 90-points. We are pleased to know you enjoyed your accommodation, cleanliness, breakfast, Wi-Fi and the value of your stay, and that you appreciated the warm service from our morning Duty Manager. We are sorry, however, that your interaction with our evening Duty Manager did not leave you with the same positive impression. We take your comments regarding the approach and communication with guests seriously, as every interaction should reflect the warmth and professionalism we aim to provide. Your feedback will be shared with the relevant heartist for follow-up. We also appreciate your understanding regarding the request for connecting or neighboring rooms, as this is subject to availability. Thank you for your valuable feedback and we hope to have the opportunity to provide you with a consistently pleasant experience on your next visit. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for your wonderful rating and recommendation. We are delighted to know you enjoyed your stay, from the accommodation, breakfast and cleanliness to the service provided by our heartists. We are especially pleased that Timothy and our receptionist made such a positive impression. We will be happy to share your kind words with them. Your appreciation of the overall experience and our commitment to sustainability means a great deal to us. We look forward to welcoming you back to The Retreat Palm Dubai - MGallery Collection for another lovely stay. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for your wonderful review and for highlighting the exceptional service provided by our heartists. We are especially pleased that Cayla went the extra mile to ensure you had everything you needed in your room. Your kind recognition means a great deal to our heartists. We also appreciate your thoughtful feedback regarding a quieter, phone-free environment. As a wellness retreat, creating spaces where guests can truly disconnect and unwind is important to us, and we will consider how we can encourage a more peaceful atmosphere in our dining and beach areas. Thank you as well for your comments on the dinner selection. We are sorry that the available protein options at our buffet did not meet your expectations. Your feedback has been shared with our Executive Chef as we continue to review and enhance the variety and quality of our offerings. We are delighted that you enjoyed your overall stay and look forward to welcoming you back to The Retreat Palm Dubai - MGallery Collection for another relaxing experience. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for taking the time to share your delightful experience at The Retreat Palm Dubai - MGallery Collection. It brings us immense joy to know that you chose to celebrate your wedding anniversary with us and that we were able to contribute to such memorable moments. We are particularly pleased to hear that our heartists exceeded your expectations with their thoughtful gestures and attentive service. Mikka, Sheila, Syed and Timothy will be thrilled to know they made a significant impact on your stay. Our commitment to providing a clean and peaceful environment, along with convenient beach access, is paramount in ensuring that our guests have a relaxing experience. We look forward to welcoming you back and creating more beautiful memories in the future. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for your wonderful and thoughtful feedback. We are delighted to know that you enjoyed the beautiful setting of The Retreat Palm Dubai - MGallery Collection, our relaxed atmosphere, healthy concept and scenic surroundings. It is especially rewarding to hear that you found your stay to be a truly relaxing retreat and that you would love to return. We are thrilled that our Heartists across reception, kitchen and room service contributed to your experience. Your special mention of Thelma, Emmanuel, and Matarr is greatly appreciated, and we will be sure to share your kind recognition with them. Your perfect scores for your accommodation, cleanliness, breakfast, team, concierge service, fitness center, sustainability initiatives and overall value for money are truly encouraging. We also appreciate your feedback on dinner, in-room dining and butler service, which helps us identify opportunities to further enhance the experience. Thank you for your recommendation and for your valued support as an ALL Accor Classic member. We look forward to welcoming you back for another peaceful and rejuvenating stay. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for your wonderful feedback and for describing your stay as unforgettable. We are delighted to know that everything was ideal and that, although your vacation was short, you are already planning to return for a longer stay. Your perfect 100/100 scores across your overall experience, accommodation, cleanliness, team, check-in, check-out, value for money, and sustainability efforts are truly appreciated. It is especially heartwarming to hear that our Heartists made such a positive impression, even though you may not have had the opportunity to learn their names. We will be delighted to share your kind words with the entire team. Thank you also for your recommendation and for your continued support as an ALL Accor Classic member. We look forward to welcoming you back for a longer and equally memorable stay. Sincerely, Samir Arora General Manager

Dear Guest, Thank you for choosing The Retreat Palm Dubai - MGallery Collection to celebrate such a special birthday occasion with us. We are delighted to know that the upgrade came as a wonderful surprise and helped make your celebration even more memorable. It is heartwarming to hear that you highly appreciated your stay and that our Heartists contributed to such a positive experience. Your perfect scores across your accommodation, cleanliness, service, check-in, check-out and value for money, along with your recommendation, mean a great deal to our Heartists. We would be delighted to welcome you back for your future celebrations and create many more memorable moments with you. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at The Retreat Palm Dubai - MGallery Collection. We are pleased to know that you ultimately enjoyed your accommodation, breakfast, pool experience and the attentive service of our Heartists. We sincerely apologize that your initial room did not meet your expectations and that the dinner buffet was a disappointment in terms of food quality and variety. While we are glad that our Heartists were able to move you to a more comfortable and spacious room, we recognize that your first impression should have been better. Your comments regarding the dinner buffet have been noted and will be shared with our Culinary and Food & Beverage teams for review and improvement. We are particularly grateful for your appreciation of Chef Bandu’s gesture in personally addressing your concerns, as well as your kind mention of Rajiv and Amgad. Their friendly and attentive service is truly appreciated and we will ensure your recognition is shared with them. Thank you also for your excellent feedback on breakfast, cleanliness, WiFi, sustainability and the overall value of your stay, as well as your strong recommendation of the ALL Accor loyalty programme. We hope to have the pleasure of welcoming you and your family back and providing an even more consistent experience throughout your next stay. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for taking the time to complete our TrustYou Survey and for sharing such wonderful feedback about your first stay with us. It is fantastic to read that you enjoyed your time so much that you didn’t even feel the need to leave the resort, making the most of our beach, pool, restaurants and the perfect Turkish dining experience. We are also glad your early check-in was smooth and that the scented bracelet left a memorable impression upon arrival. A special thank you for your kind words regarding our reception heartists; We will be sure to pass along your praise to the heartist who welcomed you. As an ALL Silver member, we greatly appreciate your loyalty and we are pleased to know you felt recognized and greeted respectfully throughout your stay. We also note your feedback regarding the Wi-Fi speed and will certainly look into improving our connection performance for future visits. Thank you once again for your top recommendations and high ratings across the board. We look forward to welcoming you back for your next retreat. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for completing our TrustYou survey and for sharing such an enthusiastic and glowing review of your stay with us. It is an absolute pleasure to read that you had an excellent experience, finding our hotel beautiful and our team welcoming to tourists. We are especially glad to hear that you enjoyed our delicious breakfast offerings and that you would recommend our resort to other travelers. Your kind words regarding our heartists mean a great deal to us, as they work hard every day to deliver memorable hospitality. Thank you once again for your top ratings across all categories and for your wonderful recommendation. We look forward to welcoming you back to The Retreat Palm Dubai MGallery by Sofitel for another wonderful stay soon. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for your wonderful rating and for sharing such a thoughtful review. We are delighted that you enjoyed the peaceful atmosphere, comfortable and well-maintained room, delicious food and our facilities—especially the Jacuzzi, which added to your relaxation. It is equally rewarding to know that our team and service contributed to such a memorable stay, and we truly appreciate your recommendation. We also thank you for recognising our sustainability efforts with a full score. We noticed your breakfast rating was slightly lower than the other aspects of your stay, and we will continue working to enhance the selection and experience. We look forward to welcoming you back to The Retreat Palm Dubai - MGallery Collection for another wonderful and relaxing stay. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for your thoughtful feedback and for your rating.. We are pleased to know you enjoyed our friendly team, beautiful surroundings, facilities, food and found your stay to be good value for money. It is especially encouraging to hear that everyone on shift contributed positively to your experience. We also appreciate your feedback regarding the WiFi and your difficulty using a VPN. We understand the importance of reliable connectivity and will review this with our IT team to better understand the issue and identify possible improvements. Thank you as well for recognising our sustainability efforts. Your feedback is valuable as we continue to strengthen our initiatives and overall guest experience. We look forward to welcoming you back to The Retreat Palm Dubai - MGallery Collection for an even better stay. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for your exceptional rating and for sharing such wonderful feedback. We are delighted that you chose to extend your stay and that you enjoyed the warm welcome, attentive service, convenient location and the overall comfort of your experience. A special thank you for recognising Abhishek from Reception. We are very pleased to know that his genuine hospitality and professionalism made you feel welcomed and valued. Your kind words will certainly be shared with him and the team. It is equally rewarding to see your perfect scores across the accommodation, cleanliness, breakfast, WiFi, value for money and our sustainability efforts, as well as your recommendation of both the hotel and ALL loyalty programme. We truly appreciate your recommendation and look forward to welcoming you back to The Retreat Palm Dubai - MGallery Collection for another memorable stay. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for your wonderful 100 rating and for describing your stay as a comfortable and beautiful experience. We are delighted to know that you loved the atmosphere, our service, the overall experience at The Retreat Palm Dubai - MGallery Collection and that you would happily visit us again. We truly appreciate your perfect scores for your accommodation, cleanliness, breakfast, team, WiFi, and sustainability efforts. We also value your feedback on the check-in, check-out and value-for-money experiences, and will continue working to make every part of the guest journey even smoother. It is especially rewarding to receive your full score for recommendation. We look forward to welcoming you back for another relaxing and memorable stay. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you felt warmly welcomed from the moment you arrived and that our team provided you with friendly and professional service. It is gratifying to know that you found your room to be cozy and well-maintained, as we strive to create a peaceful and soothing ambience for all our guests. We are especially pleased that the thoughtful touches we prepared for your special occasion contributed to making your celebration memorable. Your kind words will be shared with Ei Ei and our entire team, as they genuinely appreciate recognition for their hard work. We wish you many more happy occasions in the future and hope to welcome you back to The Retreat Palm Dubai - MGallery Collection. Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your stay with us at The Retreat Palm Dubai - MGallery Collection. It is truly rewarding to read that you had an excellent and relaxing experience, and that our peaceful atmosphere, comfortable rooms and friendly heartists made your stay so satisfying from check-in to check-out. We are also thrilled to know that you would happily recommend us to your friends and family. At the same time, we appreciate your constructive feedback regarding the Wi-Fi connection speed. Please rest assured that we have shared this with our IT manager to review and upgrade, ensuring a much smoother and faster online experience during your next visit. Thank you once again for your top ratings across our services, for your loyalty as an ALL - Accor Live Limitless member and for choosing to stay with us. We look forward to welcoming you back for an even more seamless and relaxing retreat soon! Sincerely, Samir Arora General Manager

Dear Valued Guest, Thank you very much for sharing your feedback and for giving us an excellent overall rating and for recommendation. We are delighted to know that you enjoyed your comfortable stay and appreciated the welcoming service provided by our heartists. It is wonderful to hear that you found The Retreat Palm Dubai - MGallery Collection family-friendly, with facilities that contributed positively to your stay. We are also pleased with your high ratings for your accommodation, cleanliness, breakfast, arrival and departure experience, WiFi, value for money and our sustainability initiatives. Your recognition of our accommodating heartists is greatly appreciated and we are grateful for your trust in recommending us to your friends and family. As a valued ALL Accor Classic member, we are equally pleased that your overall experience met your expectations. Thank you once again for choosing The Retreat Palm Dubai - MGallery Collection. We look forward to welcoming you and your family back for another relaxing and memorable stay. Sincerely, Samir Arora General Manager