Name: 5-Star Wellness Resort | Family-Friendly | MGallery by Sofitel - ALL
Address: East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237, Dubai, 0, AE
Telephone: +97145247777
Rating: 4.6

The Retreat Palm Dubai MGallery by Sofitel

Boutique hotels with personality for a remarkable travel experience

Come and discover the perfect balance of holistic wellbeing and Dubai's vibrant energy at the region's first 5-star family-friendly wellness resort, officially recognized with the all-new classification of a wellness hotel by the Dubai Department of Tourism and Commerce Marketing (Dubai Tourism).
In line with its wellness philosophy, the resort does not serve alcohol, allowing guests to cleanse and detoxify, ensuring their return home feeling energetic, fresh, and healthy.

At the heart of the resort is the Rayya Wellness Centre, inspired by a 360-degree holistic wellness concept, offering organic based products, uplifting rejuvenation experiences and transformational wellness retreats. The property features four exceptional dining concepts with a range of options promoting healthy gastronomy, serving an array of nutritious food and beverage varieties made from locally-sourced products.

Located on the East Crescent of Palm Jumeirah, just 30 minutes from two Dubai's major airports, the beachfront resort features 255 rooms and suites.

Come and discover the perfect balance of holistic wellbeing and Dubai's vibrant energy on The Palm Jumeirah, at Dubai's first 5-star holistic wellbeing resort.

Samir Arora, Hotel Management

Hotel extras

In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe
All-Inclusive Wellness Retreats
360 degree wellness programmes and packages
Healthy food and beverage options including vegan and paleo-friendly dishes
Daily wellness and fitness activities

Our accommodation(s)

Room

Deluxe Room with Balcony

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

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Room

Deluxe Room with Balcony, Partial Palm Sea View

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

See availabilities

Room

Deluxe Room with Balcony, Palm Sea View

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

See availabilities

Room

Premium Room with Balcony, Palm Sea View and Club Lounge Access

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

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Suite

Deluxe Suite One bedroom with Balcony, Partial Palm Sea View and Club Lounge Access

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

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Suite

Premium Suite One bedroom with Balcony, Palm Sea View and Club Lounge Access

4 pers. max
80 m² / 861 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

See availabilities

Penthouse

Penthouse Suite with Rooftop Terrace, Palm Sea View and Club Lounge Access

4 pers. max
99 m² / 1065 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony or Terrace

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Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
0 Dubai
United Arab Emirates

GPS:25.139515, 55.142383

+971 4 524 7777

+971 4 394 4785

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
Room service

Vibe - All-Day Dining Restaurant

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Bait Al Nakhla

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with the fragrance of the past and the authenticity.

Ripples Juice Bar

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world.

Solmare

Solmare is Dubai's first mindful sunset lounge, inspired by Mediterranean simplicity and the golden hour. Offering an elegant, alcohol-free experience, it's designed for slow evenings, soulful gatherings, and serene moments by the beach.

Chapters Restaurant

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 42 m² / 452 sq ft
Maximum seats capacity: 15
Maximum capacity for banquets: 20

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 791 reviews

Joana T. Families - 3/16/2026 Confirmed reviews ALL

Our stay, unfortunately, was not a pleasant experience overall. I had really been looking forward to this trip and was very grateful to the person who booked it for us and even arranged a complimentary upgrade, which made the initial arrival feel very special. Sadly, the overall experience did not live up to those expectations. One of the main issues occurred at the beach, where we had an unpleasant encounter with a super nasty couple who became irritated when my children were being a bit loud. This is a public beach for all the guest to use and at 2pm so Im not sure what do they expect of kids. While I understand that everyone has different expectations for a relaxing environment, the situation escalated to the point where it completely ruined my mood for the rest of the day. As a parent, managing children at the beach can already be quite exhausting, and dealing with unfriendly or rude behavior from other guests made the situation even more stressful. I want to clarify that this particular incident was not the hotel’s fault. However, it did make me wonder whether some guests may expect the property to function more as an adults-only or quiet retreat rather than a family-friendly environment. There were also a few areas where the hotel experience could be improved. The dinner options were quite limited, which may have been due to the fact that our stay was part of a promotional offer, but it still felt quite restrictive and left us with very few choices. The kids’ pool was also very small and shallow, which didn’t provide much space for children to properly enjoy themselves or play comfortably. Additionally, the drinks policy was not clearly explained during check-in. Because of this, my husband assumed that some of the drinks were complimentary and ended up drinking several beverages that turned out to be quite expensive. Clearer communication about what is included and what is not would really help prevent this type of confusion for future guests. Overall, between the limited dining options, the small children’s pool, the lack of clear information about drink charges, and the unpleasant interaction with other guests, the experience was disappointing for me. Traveling with kids can already be demanding, and unfortunately these issues made the stay feel more stressful than relaxing. It was especially disappointing because I had been really excited about this stay and genuinely appreciated the effort that went into booking it and the upgrade we received. Sadly, the overall experience did not reflect the positive expectations I had at the start.

Dear Joana T., Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to learn that your experience did not meet the expectations you had for your visit. While I appreciate your understanding that the incident at the beach was beyond our control, I empathize with the stress it caused during your family time. We strive to create a welcoming environment for all our guests, including families. Your insights regarding the family-friendly nature of our property are invaluable as we continue to refine our offerings. I also acknowledge your comments regarding our dining options and the children’s pool. Your experience with the drink policy is particularly concerning, and I will ensure that this feedback is addressed to enhance communication during check-in for future guests. It is important to us that our guests feel informed about their choices. I hope you will consider visiting us again, as we would love the opportunity to provide you with a more enjoyable experience. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Sheryline P. Families - 3/16/2026 Confirmed reviews ALL

Timothy and concierge team are very attentive to our needs . Staff are approachable . Not much to eat or smal shop but amenities top tier !

Dear Sheryline P., Thank you very much for your wonderful review and for awarding us a perfect 100/100 following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly delighted to know that you had an amazing experience and that you found our amenities to be top tier. It is especially rewarding to hear your kind recognition of Timothy and our Concierge team. Your comments about their attentiveness and the approachable nature of our staff will certainly be shared with them as great motivation. At the same time, we appreciate your feedback regarding the dining options and retail offerings. Your comments are very valuable, and we will share them with the relevant teams as we continuously strive to enhance our guests’ overall experience. Thank you once again for your thoughtful feedback. We look forward to welcoming you back for another exceptional and memorable stay in the near future. Warm regards, Samir Arora General Manager

Ali B. Couples - 3/16/2026 Confirmed reviews ALL

It was very good for my first time but this time is a bit lower

Manish G. S. Business - 3/14/2026 Confirmed reviews ALL

Very satisfying

Dear Manish G. S., Thank you very much for your wonderful feedback and for awarding us a perfect 100/100 following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to know that you had a very good and satisfying experience with us. Your kind words are truly appreciated and serve as great motivation for our entire team to continue delivering exceptional service. It was a pleasure having you as our guest, and we look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Samir Arora General Manager

Danna R. Couples - 3/13/2026 Confirmed reviews ALL

Of all the places in the world where we have lived and traveled, in over 50 countries, no place matches The Retreat. The staff, the rooms, the food, the pool - All get a five-star rating.

Dear Danna R., Thank you very much for your wonderful review and for awarding us a perfect 100/100 following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly honored to welcome you back for your fourth annual vacation with us. Knowing that, after traveling and living in over 50 countries, you consider our resort unmatched is an incredible compliment and means a great deal to our entire team. Your generous praise for our staff, rooms, food, and pool is sincerely appreciated, and it is especially rewarding to know that these elements continue to make your visits memorable year after year. We are also grateful for your kind recognition of Nikitah from Housekeeping and our trainee. Your appreciation will certainly be shared with them, as it serves as wonderful encouragement and motivation for the entire team. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back for many more memorable stays in the years to come. Warm regards, Samir Arora General Manager