The Retreat Palm Dubai - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 983 reviews

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Description

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Our accommodation(s)

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Hotel location

The Retreat Palm Dubai - MGallery Collection

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
Dubai
United Arab Emirates

GPS:25.139515, 55.142383

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  983 reviews

Customer review rating 4.5/5

Mohammed T. Families - Confirmed reviews ALL

Great

Customer review rating 4.5/5

Doris A. Couples - Confirmed reviews ALL

good facilities, good size room, friendly and helpful staff

Customer review rating 4.5/5

Rhoda A. Families - Confirmed reviews ALL

We had a very comfortable and pleasant stay with our family. The staff was extremely considerate and accommodating, especially with the check-in and check-out timings, which made our trip much more relaxing. We were also pleasantly surprised with a room upgrade, which added to the overall experience. Truly appreciate the hospitality and warm service. Highly recommended for families!

Customer review rating 3.0/5

Gaurav L. Families - Confirmed reviews ALL

We booked full board deal with your hotel but we didn't like the food at all. The lunch items and dessert were repeated for dinner , the desserts and salads were also leftover from afternoon lunch. Other than breakfast there was no any drink counter during lunch and dinner.

Dear Gaurav L., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and enjoyed the beach experience. However, we sincerely apologize for the disappointment you experienced with the dining options, particularly regarding the variety and availability of beverages during lunch and dinner. Your comments will be taken into consideration as we continuously strive to improve our guest experience. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Customer review rating 5.0/5

Thomas B. Solo - Confirmed reviews ALL

From the moment of arrival, Chris opened the door of my taxi, took all of my luggage and welcomed me into the hotel, he got me accustomed very quickly, took his time to walk me through everything and as he saw I had a padel racquet with me he recommended me to the local courts nexto the hotel. Every day when I saw him he was super happy to see me, remembered my name, even remembered my exact room number somehow without looking it up.

Dear Valued Guest, Thank you so much for taking the time to share this wonderful feedback on the TrustYou survey following your stay at The Retreat Palm Dubai MGallery by Sofitel. We are absolutely thrilled to receive your perfect scores across every single aspect of your experience, from our accommodations and dining options to our sustainability efforts. Most of all, we truly appreciate you highlighting Chris as a special contributor to your satisfaction. He is indeed a vital part of our team, and your description of his warm welcome, attention to detail and personalized recommendation for the nearby padel courts perfectly captures the MGallery hospitality we strive to deliver. It is fantastic to hear how he made you feel so valued throughout your entire stay by remembering your name and room number. I will make sure Chris receives the special recognition he deserves for being an absolute legend. Thank you once again for your perfect rating and high recommendation. We look forward to welcoming you back to our shores for another exceptional and memorable stay very soon. Sincerely, Samir Arora General Manager

Other web-users rate our hotel

  • 684 reviews 8.3/10 Location
  • 1,432 reviews 8.5/10 Room
  • 2,572 reviews 8.8/10 Service
  • 14 reviews 6.6/10 WiFi
  • 1,071 reviews 7.5/10 Food
  • 690 reviews 8/10 Cleanliness
  • 611 reviews 7.6/10 Comfort
  • 575 reviews 7.1/10 Amenities

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