Name: 5-Star Wellness Resort | Family-Friendly | MGallery by Sofitel - ALL
Address: East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237, Dubai, 0, AE
Telephone: +97145247777
Rating: 4.6

The Retreat Palm Dubai MGallery by Sofitel

Boutique hotels with personality for a remarkable travel experience

Come and discover the perfect balance of holistic wellbeing and Dubai's vibrant energy at the region's first 5-star family-friendly wellness resort, officially recognized with the all-new classification of a wellness hotel by the Dubai Department of Tourism and Commerce Marketing (Dubai Tourism).
In line with its wellness philosophy, the resort does not serve alcohol, allowing guests to cleanse and detoxify, ensuring their return home feeling energetic, fresh, and healthy.

At the heart of the resort is the Rayya Wellness Centre, inspired by a 360-degree holistic wellness concept, offering organic based products, uplifting rejuvenation experiences and transformational wellness retreats. The property features four exceptional dining concepts with a range of options promoting healthy gastronomy, serving an array of nutritious food and beverage varieties made from locally-sourced products.

Located on the East Crescent of Palm Jumeirah, just 30 minutes from two Dubai's major airports, the beachfront resort features 255 rooms and suites.

Come and discover the perfect balance of holistic wellbeing and Dubai's vibrant energy on The Palm Jumeirah, at Dubai's first 5-star holistic wellbeing resort.

Samir Arora, Hotel Management

Hotel extras

In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe
All-Inclusive Wellness Retreats
360 degree wellness programmes and packages
Healthy food and beverage options including vegan and paleo-friendly dishes
Daily wellness and fitness activities

Our accommodation(s)

Room

Deluxe Room with Balcony

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

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Room

Deluxe Room with Balcony, Partial Palm Sea View

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

See availabilities

Room

Deluxe Room with Balcony, Palm Sea View

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

See availabilities

Room

Premium Room with Balcony, Palm Sea View and Club Lounge Access

3 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

See availabilities

Suite

Deluxe Suite One bedroom with Balcony, Partial Palm Sea View and Club Lounge Access

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

See availabilities

Suite

Premium Suite One bedroom with Balcony, Palm Sea View and Club Lounge Access

4 pers. max
80 m² / 861 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony

See availabilities

Penthouse

Penthouse Suite with Rooftop Terrace, Palm Sea View and Club Lounge Access

4 pers. max
99 m² / 1065 sq ft

Bedding 1 x King size bed(s)
Views: On Beach or Pool side
Most of the accommodation: Balcony or Terrace

See availabilities

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Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
0 Dubai
United Arab Emirates

GPS:25.139515, 55.142383

+971 4 524 7777

+971 4 394 4785

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
Room service

Vibe - All-Day Dining Restaurant

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Bait Al Nakhla

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with the fragrance of the past and the authenticity.

Ripples Juice Bar

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world.

Solmare

Solmare is Dubai's first mindful sunset lounge, inspired by Mediterranean simplicity and the golden hour. Offering an elegant, alcohol-free experience, it's designed for slow evenings, soulful gatherings, and serene moments by the beach.

Chapters Restaurant

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 42 m² / 452 sq ft
Maximum seats capacity: 15
Maximum capacity for banquets: 20

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 673 reviews

TripAdvisor Rating 4.8/5 5,878 reviews

Turning my 29th birthday into a truly memorable one

JulisonCarreonLagada 2/8/2026 TripAdvisor review

Celebrating my birthday at The Retreat Palm Dubai was one of the best decisions I made. From the moment we arrived, we felt genuinely welcomed and cared for, which made the experience even more special for me and my family. Walking into our room and seeing the birthday arrangement waiting for me was such a beautiful and unexpected surprise. My sincere thanks to the housekeeping team, especially Val, for putting together such a thoughtful setup. Dinner at Vibe during Seafood Night was another highlight, everything was fresh, delicious, and prepared with care. Thank you to Caroline and Ahmed for the warm service and for surprising me with a birthday cake — it truly meant a lot. Breakfast the next day was equally amazing, with a wide variety of appetizing dishes that left us completely full and satisfied. Thank you to Thelma for making sure we were comfortable and enjoying our morning. We also spent time at the heated swimming pool, where my 1 year old daughter had so much fun — a moment I will always remember. Thank you to Mitch for being so kind and playful with her. Most especially, I want to thank Diana. Your attention to detail, effort, and care made this celebration incredibly meaningful. Because of you, my birthday felt not just celebrated, but truly cherished. Thank you to everyone who made my 29th birthday so special 🙏

Where Thoughtful Details Turn a Stay into Beautiful Memories

Saidur R 2/8/2026 TripAdvisor review

We had a truly wonderful stay at The Retreat Palm Dubai MGallery by Sofitel, and it exceeded our expectations in every way. The seafood dinner buffet was outstanding, with excellent quality and variety, and the breakfast spread was huge, offering something for everyone. Our room was very cozy, clean, and relaxing, making it a perfect retreat for our family. A special thanks to the Housekeeping team, especially Deepak and Maria, for maintaining exceptional cleanliness throughout our stay. At Vibe, Ahmed provided great service, and Chef Nizam at the live seafood grilling counter impressed us with both his food and interaction. The sweet and welcoming hostess Caroline made dining even more pleasant. The Front Office team deserves special appreciation — Abhishek, Widad, Chris, Zia, and Mohandas were all warm, professional, and extremely helpful. Our daughter had a lovely time at the Kids Club, thanks to Michelle, and our toddler especially enjoyed the pool, which was very family-friendly. Most importantly, thank you to the entire team for making my wife’s birthday so special with beautiful celebrations and a lovely surprise room setup. These thoughtful gestures truly touched us. Overall, we are very happy and grateful for this memorable stay and would highly recommend The Retreat Palm Dubai to families and couples looking for a relaxing and joyful experience. 🌴✨

Dear 594saidurr, Thank you very much for taking the time to share such a detailed and heartwarming review of your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are truly delighted to learn that your experience exceeded expectations and created beautiful memories for you and your family. It is wonderful to know that you enjoyed our seafood dinner buffet, breakfast selection, and the comfort and cleanliness of your room. Your generous recognition of our team members is deeply appreciated. I will be sure to personally share your kind words with Deepak, Maria, Ahmed, Chef Nizam, Caroline, and our Front Office team — Abhishek, Widad, Chris, Zia, and Mohandas. They will be proud to know their efforts contributed so positively to your stay. We are also pleased that your children had a memorable time, from the Kids Club experience with Michelle to enjoying our family-friendly pool facilities. Creating a welcoming environment for families is very important to us. Most importantly, thank you for allowing us to be part of your wife’s birthday celebration. We are delighted that the surprise room setup and celebrations made the occasion extra special and meaningful for your family. Your recommendation means a great deal to us, and we sincerely appreciate your trust and kind words. We look forward to welcoming you and your family back for another relaxing and joyful stay in the near future. Best regards, Samir Arora General Manager

A mixed experience - a disappointing start, made better by some lovely staff but unfortunately we won’t return

Lucy C 2/7/2026 TripAdvisor review

We are currently staying at The Retreat by Sofitel The Palm and, unfortunately, our experience so far has been mixed. Prior to arrival, we emailed a few days in advance to explain that we would be travelling overnight from the UK with a small baby and asked if anything could be done to help make check-in smoother or have a room available early. After a long overnight journey, we arrived exhausted and waited at reception for around an hour with a very distressed baby, only to be told our room would not be ready for another two hours. We completely understand that early check-in cannot be guaranteed, but after pre-warning the hotel and explaining our circumstances, we had hoped for a more proactive or compassionate approach. After requesting an alternative room, we were shown to a first-floor room overlooking a construction site. The noise was significant and clearly unsuitable for a baby needing to sleep. We were told the only option was to pay to upgrade to the other side of the hotel, which we felt obliged to do given the situation. For a hotel under the Sofitel name, this was a disappointing start to what we had hoped would be a relaxing family break. The hotel itself is pleasant but feels somewhat dated in places. We also found our room was not cleaned every day and the days it was, it was not until after 3pm which made it difficult to use the room in the afternoon for our baby’s nap. That said, we would like to highlight the restaurant staff at Vibe, who have been exceptional with our baby girl — warm, patient and genuinely kind. They have been a real positive during our stay. We are on the all-inclusive package, but it feels more restrictive than expected. The in-room minibar (which only contains soft drinks, as this is a dry hotel) is not included, despite soft drinks being included elsewhere. The lobby snack bar is also chargeable, and at the Turkish restaurant there is a strict three-course limit — on two occasions we asked for an extra portion of hummus and were told no, which felt unnecessarily rigid. We are still mid-stay and genuinely hope the hotel can turn things around, as we would love to leave with a more positive impression than our arrival experience has given us so far.

Great experience

Marwa A 2/6/2026 TripAdvisor review

The hotel atmosphere is very nice and the staff are friendly, Mr nasser supported us with the reservation and booked us lovely room

Dear 647Marwaa, Thank you very much for sharing your wonderful feedback and for awarding The Retreat Palm Dubai MGallery by Sofitel a perfect rating. We are delighted to hear that you enjoyed the hotel’s atmosphere and found our staff friendly and helpful. Your kind recognition of Nasser is greatly appreciated—he will be thrilled to know his support made your stay even more enjoyable. We look forward to welcoming you back soon for another memorable visit. Best regards, Samir Arora General Manager

Mohibur R. Friends - 2/4/2026 Confirmed reviews ALL

Exceptional service by all staff in the hotel. Always smiling and greeting. The hotel layout is great and beach area is excellent.

Dear Mohibur R., Thank you very much for sharing your feedback and for awarding us a perfect rating. We are delighted to know that you had a relaxing stay and that the exceptional service from our team made such a positive impression. Your kind words about our welcoming staff, hotel layout, and excellent beach area are truly appreciated and serve as great encouragement for the entire team. It was our pleasure to host you at The Retreat Palm Dubai MGallery by Sofitel, and we very much look forward to welcoming you back for another rejuvenating experience. Best regards, Samir Arora General Manager

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