Everything was perfect… special thanks to Ms. Allysa, Ms. Choutney, Ms. Ayu, the people who prepared our tub, in the restaurant and to the person in-charge in rayya spa to make it possible for us to avail the service. (I forgot their names)

We stayed 7 days at the Retreat Palm Hotel and can only be very positive about our experience. Excellent service, very professional and friendly staff, great location, and a very good bed ! Also the airco worked very good, and you need this when you're in Dubai. So yes, we loved it.

It was overall good - I did not get a chance to use all amenities due to travel - service was kind and accomdative.

Booked for a Saturday night. Which by accident booked a booking i apparently was not allowed to move day. So couldn't enjoy the hotel as i wanted Friday night not Saturday night. Hotel gave no room to move which accepted but didn't feel like they would even try. Stayed one night, lights didn't turn off in living room, thankfully we could close the bedroom door. The curtains were so stiff we couldn't open them. The hotel looked so old it was like a 80s Hawaii theme. Nothing like the standard of other Mgallery. Will not go back.

Great location, beach, stuff, sea views, services, people

Our room had been upgraded to a junior suite which was really nice, we were very happy with the room and enjoyed our holiday. The hotel has great amenities as well including a very nice beach and pool.

It was an amazing experience. The food was great and the staffs are so welcoming from the valet, concierge, restaurant, pool guys and room service! My husband and I felt relaxed and happy.

It was wonderful experience and I used to stay in this hotel several times for the good service and luxury design

When i arrived for Check in - hasd to wait more than 1 hr for the room, that also got the room after asking for it 3 times after waiting a total of 1 hr and 20 minutes. at checkout my partner forget her wallet in the room, by mistake. we checked in that day at Novotel Suites - Mall of EMirates for 12 nights. we went for shopping to Dubai Mall and Mall of Emirates and many shops - i was paying. 2 days later my partner realised that her wallet was missing. we went to all the shops where we went shopping, we went, waited in line at the security office of the Dubai Mall and the Mall of Emirates looking for the wallet. which was nowhere found, i did not call the Retreat to ask as it is there duty of care that if anything is found in the room - the guest should automatically receive an email or phone call about this....... My partner insisted that i call the Retreat and ask once, so i did, i was told they they will check and call me back. i got a call after 15 mins and to my surprise they found the wallet with all the ID's, the drivers licenses and Bank Cards if my partner - BUT DID NOT CARE TO INFORM ME ABOUT THIS. after going to 20+ shops and 2 security offices of shopping malls and going through so much stress and hassle - the wallet was at the hotel - HAD THE HOTEL DONE THEIR JOB PROPERLY AND DROPPED AN EMAIL, ALL THIS STRESS AND HASSLE WOULD HAVE BEEN SAVED. When i went to collect the wallet, i arked the security incharge that why was i not informed or sent an email that by mistake the wallet was left behind and has been found - you had all my contact details?? The Security incharge told me that we found it on the day of checkout 29th of Nov and that very moment they informed the front office to contact the guest and let the guest know of this. But to front office and the hotel management did not bother to do so......

Our stay in the hotel was amazing. The staff is very helpful and nice.

The hotel was nice but not the size and quality I have come to expect when staying in Dubai and paying the prices that this hotel charges. The check in time couldn't be brought forward which was disappointing especially as I had requested in advance, I've never had this at any other hotel in Dubai. The staff were friendly and helpful. The facilities were clean but again smaller than I expected.

Everything was great, neat rooms with all the facilities. It was almost an amazing stay, except for two things when I was checking in it took so long and the the receptionist (Egyptian) didnt gave us the room although there were available rooms on the higher floors and when I was checking out I was accused of damaging an (Iron) I refused the accusation, yet was told that they do daily checkups and its me who damaged it. I didn't wanted to make a big fuss so I was willing to pay for it due to the unsettling arguments with them; however, the supervisor came and handled things better and told me it's Okay no need to do so and apologized for the inconvenience.

Ease of reaching and using the sea and swimming pool was perfect. Staff super friendly and helpful. Spa had high quality and excellent experience. Breakfast was quite acceptable, but there was chances to elevate to a higher level of customer satisfaction, I mean variety of meal choices could be more.

I am an Accor platinum member. Called the hotel to check if I could use one of my suite upgrades and they said it had to be done at check-in and I had to book a more expensive room to get it (full sea view). I arrived and I was told my reservation was not in the system as the system was down. Once found, he said no suites were available, which was “surprising” considering that they were still available for booking on their website. I was then sent to speak to the manager, which took another 20 min wait. After check-in was done, I was given the keys to the room 1h+ after check-in time (which was supposed to be 3pm). The room was nice and spacious, with a beautiful view. All the staff was really great. The property has a private beach and a good restaurant onsite (doesn’t serve alcohol). The day after, we got a late checkout at 2pm but could stay at the beach longer. All in all, I give it only 3 points because, despite the staff and properly were 5, the check-in and the delay in getting the Accor points are a huge bummer.

We had a great time staying at The Retreat Palm Dubai, mainly because of the incredible staff, specially Mr. Ajmair from reception and ladies from Club Lounge. Very good breakfast buffet with everything you could want. Very good pool and also the beach which was directly adjacent to the pool area. We would stay there again , we will recommend this hotel