The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating 4.5/5 3,470 reviews

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The Retreat Palm Dubai MGallery by Sofitel
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+ 19 Services

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • DUBAI INTLPaying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • 4 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah
Dubai, UAE
PO Box 118237
 dubai
united arab emirates

Tel: +97145247777

Fax: (+971)43944785

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS :25.139515, 55.142383

Our accommodation(s)

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Pool side, On Beach *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: On Beach, Pool side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Partial Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

HOLISTIC WELLNESS ROOM, Wellness Lounge and Beach Access, King or Two Single Beds, Sea View

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: On Beach, Pool side *

* Subject to availability

Rooms

Our restaurants and bars

Bait Al Nakhla

Type of cuisine: Regional

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with fragrant of the past and the authenticity.

Lunch

12:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Vibe - All-Day Dining Restaurant

Type of cuisine: Healthy eating

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ripples Juice Bar

Type of cuisine: International

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world, served from the poolside food truck.

Lunch

09:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Chapters Restaurant

Type of cuisine: Healthy eating

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 46

  • Maximum capacity: 15 people

  • Maximum banquet capacity: 3 people

Find out more

Our guest reviews for
The Retreat Palm Dubai MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,470 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,986 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

It wasn't as expected

Customer review rating 2.5/5

Linda Couples - 27/02/2021 Confirmed reviews ALL

After reading a lot of reviews, i have decided to try this hotel on Feb 21 since it was my husband birthday ( he is a platinum Accor member ) . The room was nice , the restaurant was good overall. There was a lot of drilling noise in the afternoon and specially at 7,45 AM The room was not refreshed in the afternoon thought we didnt have the DND sign , while we were out they came to the room and gave a cake but didnt clean the room , so at 1am when we came back we had to call for fresh towels and shampoo..

Dear Linda Kastaine J., Thank you for taking the time to tell us about your experience at The Retreat Palm Dubai MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Samir Arora General Manager

Very accommodating staff, great view and super nice beach

Customer review rating 5.0/5

Jomel G. Couples - 24/02/2021 Confirmed reviews ALL

Our room was upgraded to the sea view. The staff are very helpful and friendly. Room is modern and very clean. Definiteley enjoyed our stay. Hope the pool temperature can be increased to 30 degrees instead of 28.

Dear Jomel G., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback which wee will share with our team. We are sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

Perfect getaway!

Customer review rating 4.0/5

Rachel A. C. Solo - 24/02/2021 Confirmed reviews ALL

My quick stay was very relaxing. The place was surprisingly very good.

The perfect location on the palm, clean & very neat

Customer review rating 5.0/5

Danya L. M. Couples - 23/02/2021 Confirmed reviews ALL

Very happy of my stay at retreat, clean rooms & this is the most important point for me, service was good but a long queue for the reception and a bit slow, perfect view, love the big balcony with the outdoor furniture... I got an upgrade to suite and that was the perfect valentines gift

Dear Danya M., Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for your stay. We are very pleased to hear that you have enjoyed our facilities as well as our overall hospitality. While the product itself may certainly provide high level of comfort, it is the people who bring it to life and make the whole experience more personal. Therefore your comment about your check-in experience is very much appreciated and gives us an opportunity to do better in future. Thank you once again and we hope to see you soon at our resort for a better stay than the previous one. Yours sincerely, Samir Arora General Manager

Great food, great service

Customer review rating 4.0/5

Shamim C. Families - 23/02/2021 Confirmed reviews ALL

I was concerned that only one restaurant was open and they were providing half board. So I wondered if the food was going to be good or not. But the food didn’t disappoint. Everyday the food was good or great. The hotel has all the facilities you need for a any stay. Donyesola (apologies for misspelling her name) was very helpful and gave great service.

Relaxing stay

Customer review rating 4.0/5

Mohamed E. Couples - 23/02/2021 Confirmed reviews ALL

We spent a week in the Retreat and we fully enjoyed our stay. The staff was very helpful and always ready to go the extra mile when we needed something. The pool and beach were beautiful and relaxing. We especially loved the view and the calm. Breakfast was good, although it was often quite busy and we sometimes had to wait to get a table. The rooms are spacious and seem quite new, but the bed and the pillow were not good unfortunately. I also asked if they had a different type of pillow because I prefer a harder one, but that was not the case, which is unfortunate.

Lovely stay

Customer review rating 5.0/5

Maribel Couples - 23/02/2021 Confirmed reviews ALL

Staff are very accommodating and helpful. Always serving with a smile. The room is clean and well kept. Lounge is a perfect way to sit and relax while having a quick bite and coffee. I also love the way we were served for the afternoon tea. And the spa personnel are amazing. We were able to do kayaking too! What a best way to end our last day. Thank you so much!

Dear Maribel R., Thank you very much for taking time to give us your feedback. We were thrilled to have had an opportunity to host you during your recent visit to The Retreat Palm Dubai MGallery by Sofitel. We appreciate the way you describe our hotel, food and most of all our associates. I will be sure to share your review with the team. I know that they will be as pleased and those that have been mentioned will be delighted to be so positively remembered. I sincerely hope that you will travel to Dubai again and look forward to welcoming you back in the near future. Yours sincerely, Samir Arora General Manager

Nice and cozy place to spend ali e time with your loved ones.

Customer review rating 4.0/5

Rishi R. Couples - 22/02/2021 Confirmed reviews ALL

The stay was very comfortable and relaxing, amazing food with a lots of vegan options.

Goods Service and Nice People

Customer review rating 5.0/5

Zoe S. Friends - 21/02/2021 Confirmed reviews ALL

Every staff are helpful and I was glad to be checked in by Pedro who was kind enough to help us when we had a problem during check in. Food was fantastic and view is something so relaxing all throughout. I would love to stay more but I will be back soon for a longer time.

Dear Zoe S., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our associates and especially to Pedro as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

Fantastic stay, everything you could ask for.

Customer review rating 4.5/5

Craig G. Couples - 18/02/2021 Confirmed reviews ALL

Loved it.

Dear Craig G., Thank you so much for your amazing review and for staying with us. It is a real pleasure to welcome guests like you. I am delighted to learn that the effort we put into taking care of you and in focusing on the service, contributed in making your stay memorable. Your kind appreciation of Ashwin and his service are the strongest motivation for us to do better always. We will for sure share the survey with Ashwin and all the associates at the hotel. We are looking forward to welcoming you back soon. Yours sincerely, Samir Arora General Manager

Bad view and location of construction on the 2nd floor

Customer review rating 3.5/5

J. Couples - 16/02/2021 Confirmed reviews ALL

Overall was not bad but not as expected ,rooms are too small had mosquitoes..bathroom shower was cracked.Food ( Dinner) was not satisfying...Breakfast was awesome.

Dear Mettugari J., Thank you for a feedback of your stay at The Retreat Palm Dubai MGallery by Sofitel. I was pleased to read that you had an overall positive experience with us. I am sure that your feedback will encourage the entire team and especially Muskan to continue to work on the level of service with even greater enthusiasm. I have read your comments in the TrustYou survey. Please rest assured that these concerns are addressed and immediate measures are being taken to ensure that they are resolved and not repeated in future. Thank you once again for sharing your experience and we hope that you will give us the opportunity to serve you better on your next stay with us. Yours sincerely, Samir Arora General Manager

Fantastic hotel

Customer review rating 5.0/5

J Business - 13/02/2021 Confirmed reviews ALL

Great stay, everything was perfect and well managed, especially with the current circumstances.

Dear James N., Thank you for sharing and choosing to stay with us at The Retreat Palm Dubai MGallery by Sofitel. We are pleased to read that you had an enjoyable stay with us and you were happy with the services provided by our associates. We have shared your review with the entire team who are all happy to hear that you had a fantastic holiday with us. We look forward to welcoming you back to The Retreat Palm Dubai MGallery by Sofitel for a more memorable stay in future. Yours sincerely, Samir Arora General Manager

Only one problem

Customer review rating 3.0/5

Cas_uk Couples - 12/02/2021 Confirmed reviews ALL

Overcharged for minibar. The hotel should offer refund. This ruined an otherwise great experience.

Dear Nadeem C., Thank you for choosing to stay at The Retreat Palm Dubai MGallery by Sofitel and for taking the time to provide a feedback about your recent visit. We take every guest feedback extremely seriously as we continuously strive to improve our product and services. I have shared your comments with the concerned department head in order to improve our guests’ experience in the future and also engaged in the re-training of our associates to ensure our customer service will match our goals. Please be assured that we will immediately investigate the matter that you have raised. Once again, we are grateful for the time taken to share your experience with us and we hope to welcome you back to our hotel to better meet your expectations in future. Yours sincerely, Samir Arora General Manager

Beautiful location, beautiful hotel and beautiful staff

Customer review rating 5.0/5

Lisa W. Families - 09/02/2021 Confirmed reviews ALL

Loved my stay , warm , kind and extremely helpful staff , immaculate guest rooms and stunning pool with views to die for, what’s not to like ❤️

Dear Lisa W., Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for your stay in Dubai and for taking the time to write such a fantastic review about your stay with us. I am truly fortunate to have a wonderful team working with me at The Retreat Palm Dubai MGallery by Sofitel, who are dedicated to caring for our guests, ensuring an attentive and highly professional service. Your compliments will be shared with Aneesh, Lokendra and the entire housekeeping team for being warm, kind and extremely helpful towards you during your stay. We all hope that we will have the opportunity to welcome you again in the near future. Yours sincerely, Samir Arora General Manager

Wonderfull

TripAdvisor rating 5.0/5

victoire2021 09/02/2021 TripAdvisor review

everything was beautiful and the staff was really attentive to our needs and requests the reception manager offered us superb rooms, the concierge staff are extraordinary, the breakfast servers are very professional I recommend 100%

Dear Victoire2021, Thank you for your complimenting review on TripAdvisor following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. It is with great pleasure we read that your recent visit at our resort was a success. Thank you for highlighting the service of our passionate heartist especially the concierge team and the breakfast servers. We certainly look forward to your next visit with us and we will ensure that it will be as memorable as the previous one. Yours sincerely, Samir Arora General Manager

Excellent staff

Customer review rating 5.0/5

Anonymous Couples - 08/02/2021 Confirmed reviews ALL

Stayed for 10 days with wife. Great service, very clean.

Dear Jaakko K., Thank you for your feedback about our hotel, The Retreat Palm Dubai MGallery by Sofitel. We appreciate the time you have taken to write about your experiences. It is our goal to completely satisfy our guests on every stay. Your opinion and experience helps us to improve the quality of services provided. We look forward to having the pleasure of welcoming you back at for another memorable stay with us. Yours sincerely, Samir Arora General Manager

Attentive staff - very relaxing stay

Customer review rating 5.0/5

Anon Families - 06/02/2021 Confirmed reviews ALL

Really enjoyed the hotel and facilities. The staff were very accommodating, friendly and attentive. Real 5 star experience. Great food, great views and a great stay. Thank you Retreat!

Dear Hatem H., Thank you for taking the time to review your stay at The Retreat Palm Dubai MGallery by Sofitel. It is a pleasure to read your experience with us. We work hard to ensure that our guests are well taken care of and enjoy endless opportunities with us. I shall pass on your kind words of encouragement to the team, it will definitely motivate them further. Thank you once again and we look forward to welcoming you back soon. Yours sincerely, Samir Arora General Manager

Wonderful stay at the retreat

Customer review rating 5.0/5

Murtuz Families - 06/02/2021 Confirmed reviews ALL

The arrival e experience was nice ,room with nice view .we also enjoyed the breakfast always

Dear Murtuz A., Warm greetings from The Retreat Palm Dubai MGallery by Sofitel. Thank you for posting your superb review of your stay with us. We are delighted you enjoyed your stay and liked our facilities and amenities. I will certainly share your comments with our associates, who will be thrilled to hear them. We hope to see you back soon for another stay as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

Excellent

Customer review rating 5.0/5

D. Families - 06/02/2021 Confirmed reviews ALL

The hotel was very nice .reception staff were amazing and same to the food and beverage

Dear Iva D., We appreciate your feedback regarding your recent stay at our hotel, The Retreat Palm Dubai MGallery by Sofitel. We are very pleased to read that you had a memorable stay and that our beautiful facilities and hospitality made your stay so relaxing. We also appreciate your remarks regarding the services provided. We are glad to read your feedback and to see you that you liked everything during your stay. We look forward to welcoming you again in the near future. Yours sincerely, Samir Arora General Manager

Serene

Customer review rating 4.5/5

Natasha R. Business - 02/02/2021 Confirmed reviews ALL

The staff are genuine, the food is healing, the views are relaxing and the space is serene

Dear Natasha R., Thank you for your review. We are glad you enjoyed your time with us and in particular our relaxing and serene ocean view, healing food and our genuine associates. We are so proud to know your stay with us was memorable and enjoyable. It brings me great satisfaction to read that we were able to live up to your expectations, giving you reason to consider giving us the honor of being your host once again in the future. We hope to see you again for some more relaxing experiences with us. Yours sincerely, Samir Arora General Manager

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