ibis Mumbai Airport 3 stars

Customer review rating (ALL Rating) 3.3/5 1,011 reviews

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ibis Mumbai Airport - Image 1
ibis Mumbai Airport - Image 2
ibis Mumbai Airport - Image 3
ibis Mumbai Airport - Image 4
Plot No F 77 Vile Parle East, Junction of Nehru Road, Western Express Highway, 400099 MUMBAI, India

Description

Hotel extras

  • 800 metres from the domestic terminal and 3.4 km from the international terminal

  • Prime location near Mumbai Airport, BKC, Jio World Convention Centre, and BEC

  • Flexible breakfast served daily from 4:00 AM to 12:00 Noon

  • Close to Bandra Kurla Complex, Juhu Beach, and Mumbai Central Railway Station

  • Airport transfers included; upgrade from INR 499 with exclusive room and stay benefits

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Our well-designed, modern Twin Rooms feature the signature Sweet Bed for exceptional sleep comfort, high-speed Wi-Fi, an OTT-enabled TV, an in-room safe, tea and coffee-making facilities, and eco-friendly bathroom amenities.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Upgrade your stay with airport transfers, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), 30% off food and soft beverages, 2 complimentary laundry items per day, and 1 complimentary beer per day

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

See availabilities

Upgrade your stay with airport transfers, flexible check-in (from 11:00 AM) or check-out (until 3:00 PM), 30% off food and soft beverages, 2 complimentary laundry items per day, and 1 complimentary beer per day

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x1

See availabilities

Hotel location

ibis Mumbai Airport

Plot No F 77 Vile Parle East, Junction of Nehru Road, Western Express Highway
400099 MUMBAI
India

GPS:19.096531, 72.853314

Telephone
Fax +91 22 6716 7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

In hotel

Hotel informations

  • 148 rooms
  • One room for people with reduced mobility
  • 14 connecting rooms
  • 128 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel Additional charge

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Hotel access

Shuttle

  • BOM Additional charge
  • CHHATRAPATI SHIVAJI Additional charge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Family

Services for children

  • Green area

SPICE IT

Photo out of - SPICE IT

Guests can enjoy Indian, Continental, and authentic regional cuisines at Spice it, our multi-cuisine restaurant. Unwind with your favourite drink and a quirky selection of bar bites at the Spice it Bar.

Cooking style
International
Capacity
60
Accessibility
Accessible service
400099 Mumbai, India
Telephone +91 22 6716 7711

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Vegetarian menu

Guests can enjoy Indian, Continental, and authentic regional cuisines at Spice it, our multi-cuisine restaurant. Unwind with your favourite drink and a quirky selection of bar bites at the Spice it Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  1,011 reviews

Customer review rating 1.0/5

Praveen M. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Thatikayala V. K. N. Business - Confirmed reviews ALL

Dear Thatikayala V. K. N., Thank you for your kind words about our team. We strive to create a welcoming environment through effective coordination and dedicated service. Your positive feedback is greatly appreciated and motivates us to maintain our high standards. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Prashant S. Business - Confirmed reviews ALL

Dear Prashant S., Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Shivani V. Solo - Confirmed reviews ALL

Dear Shivani V., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you found our accommodations comfortable, as guest satisfaction is our top priority. We look forward to welcoming you back in the future. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 4.0/5

Chandni A. K. D. Business - Confirmed reviews ALL

Dear Ms D., Thank you for your positive feedback regarding our location and staff. We appreciate your understanding regarding the weighing machine's location and the lack of lift access. Your kind words motivate us to continually enhance our services. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 4.5/5

Thatikayala V. K. N. Business - Confirmed reviews ALL

nice coordination people who work every one good

Dear Thatikayala V. K. N., Thank you for your kind words about our team. We strive to create a welcoming environment through effective coordination and dedicated service. Your positive feedback is greatly appreciated and motivates us to maintain our high standards. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Prashant S. Business - Confirmed reviews ALL

It was good

Dear Prashant S., Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Shivani V. Solo - Confirmed reviews ALL

Comfortable

Dear Shivani V., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you found our accommodations comfortable, as guest satisfaction is our top priority. We look forward to welcoming you back in the future. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 4.0/5

Chandni A. K. D. Business - Confirmed reviews ALL

Loved my stay. Only issue is the weighing machine is in the basement and there is no lift access to the basement.. but still staff really helped out..

Dear Ms D., Thank you for your positive feedback regarding our location and staff. We appreciate your understanding regarding the weighing machine's location and the lack of lift access. Your kind words motivate us to continually enhance our services. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Pranava K. Business - Confirmed reviews ALL

Conveniently located near airport. Comfortable stay, very good breakfast, friendly staff.

Dear Pranava K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed our breakfast and friendly staff. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Bharat B. S. Solo - Confirmed reviews ALL

Nice location,clean and spacious rooms,nice breakfast spread,courteous staff

Dear Bharat B. S., Thank you for your kind feedback regarding your stay at ibis Mumbai Airport. We are delighted to hear that you appreciated our location, room cleanliness, breakfast selection, and the service provided by our staff. We look forward to welcoming you back in the future. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Hady H. Business - Confirmed reviews ALL

I here would like to focus on tbe whole staff and thank them deeply for all their efforts

Dear Mr. H., Thank you for your kind words regarding our location, comfort, and staff. We are delighted to hear that our team's efforts made your stay memorable. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Sivaramakrishnan S. Business - Confirmed reviews ALL

Rooms were clean and front office was very courteous.

Dear Sivaramakrishnan, Thank you for your kind words regarding our location, cleanliness, and courteous front office staff. It is always rewarding to receive positive feedback from our guests, and I appreciate you taking the time to share your experience. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 5.0/5

Jigneshkumar H. P. Solo - Confirmed reviews ALL

Nice Service

Dear Mr. P., Thank you for your kind words regarding our service. We are pleased to hear that you had a positive experience during your stay at ibis Mumbai Airport. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 4.0/5

Ravi K. Business - Confirmed reviews ALL

Check-in: After receiving my room key, I waited about 30 minutes to be escorted to my room and have my luggage brought up. During this time I also tried to redeem my welcome drink voucher, but no one was available to help. Only after reminding the reception two or three times did someone from the bar serve the drink and escort me to my room. After a tiring journey, this delay was frustrating. Room:The first room had a strong lingering food (masala) odour and old, peeling red paint. After waiting 15–20 minutes hoping the smell would fade, I had to request a change. The second room smelled much better, but it also had old, peeling paint, suggesting the rooms are overdue for maintenance. Breakfast: Average at best. What stood out positively: During the room switch, I accidentally left my valuables in the first room. The staff found them and returned them to me promptly, which I genuinely appreciated.

Dear Mr. K., Thank you for taking the time to share your experience at ibis Mumbai Airport. I am glad to hear that our staff's honesty and helpfulness made a positive impression on you. I sincerely apologize for the delays you encountered during check-in and the service related to your welcome drink. We understand how a prompt and efficient check-in process is crucial, especially after a long journey. Your feedback regarding the room conditions is also noted; we continuously strive to maintain our facilities to ensure the comfort of our valued guests. I appreciate your understanding during the room change process and am pleased that our team was able to assist you in retrieving your valuables. Furthermore, we value your comments on breakfast quality, and I will ensure that this feedback is shared with our culinary team to enhance future offerings. Your insights are invaluable to us as we aim for continuous improvement. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 0.5/5

Rakesh R. Business - Confirmed reviews ALL

Cleanliness was a major issue, despite of highlighting the issue, rooms very dirty, dust was everywhere

Dear Mr. r., We sincerely apologize for the unacceptable experience you had with the cleanliness and hygiene of your room. We understand your disappointment, especially as the concerns were highlighted but not addressed to your satisfaction. This is certainly not the standard of cleanliness we strive to maintain. Your feedback has been escalated to our Housekeeping team for immediate attention, with a focus on room cleanliness, dust removal, and stricter inspection procedures to prevent such occurrences. We deeply regret having fallen short of your expectations and appreciate you bringing this matter to our attention. We hope to have an opportunity to restore your confidence in our services. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 0.5/5

Nishant K. Business - Confirmed reviews ALL

Room are very dirty and smell like shit I have pic as a evidence i spent 7 hrs only after paying 13000rs , very bad experience please If possible refund my money . I suggest other customers never book IBIS mumbai hotel this is scrap now ,

Dear Mr. K., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the condition of your room, as cleanliness is a top priority at our establishment. I regret that we fell short of your expectations during your visit. Your comments will be reviewed with our team to ensure we enhance our standards in the future. Regarding your request for a refund, I encourage you to reach out to our customer service for assistance with your concerns. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 2.5/5

Keshav D. Couples - Confirmed reviews ALL

What was good: - Staff is friendly and quick - Hotel is near airport and well connected - Room is well lit What was wrong: - Room was extremely smelly like mouldy - Shower gel holder was too high for normal height - In room dining menu was not loading with QR

Dear Mr. D., Thank you for sharing your feedback regarding your recent stay. While I am pleased to learn that you appreciated the location and our staff's service, I regret to hear about the issues you encountered with the room's condition, the shower gel holder, and the in-room dining experience. Your observations have been noted, and I appreciate your insights as they help us in our ongoing efforts to enhance guest satisfaction. Warm Regards, Amreeta Banerjee General Manager

Customer review rating 1.5/5

Himanshu P. Business - Confirmed reviews ALL

Pros: Location (Near to Mumbai airport) Cons: Cockroaches in room black stains on pillow cover burnt & torn sofa cover access door key not working, very old buffet could be improved

Customer review rating 0.5/5

Palan M. Business - Confirmed reviews ALL

Dear IBIS Hotel Mumbai Management, I am extremely disappointed with the experience I had at your hotel. The overall condition and maintenance of the hotel were far below what I expected from IBIS. The air-conditioning system was not functioning properly, and despite changing my room twice, the same problem continued. In neither room was the AC cooling adequately. I also found the behaviour of the front-desk management to be extremely rude and unprofessional. When I raised the AC issue, I was told by the front-desk manager that “this is how it is here” and that the temperature being maintained was normal. This response was completely unacceptable, especially when the room was clearly not comfortable. I had already left the room locked while going out, hoping that the issue would be resolved. However, when I returned, the AC was still not cooling properly. Your technicians also visited the room several times, but the problem was not resolved. As a result, we had no option but to leave the hotel. We did not properly use or enjoy the room at all. In fact, we did not even use the bed before leaving the property. This was not a case of simply changing our plans. We left because the hotel failed to provide a basic and essential facility despite repeated complaints and multiple attempts to resolve the issue. Therefore, I am formally requesting the management to refund the full amount paid for my stay, without any deduction or cancellation charge. I expect the hotel management to take responsibility for this unacceptable experience and process my 100% refund at the earliest. I look forward to receiving your written confirmation regarding the refund. Regards, Palan M.

Customer review rating 2.0/5

Karri R. V. Solo - Confirmed reviews ALL

compact and smells like 20 year old property

Customer review rating 3.0/5

Anup S. Business - Confirmed reviews ALL

Looks like running on low staff, i had to wait for about 15mins both at check-in and check-out. the front office is not friendly, didnt even ask any preference nor offer any options. Rooms are very compact and dull. Reaching the location was really pain, though the distance from my event is under 5kms, it look about an hour. The hotel didnt had a parking area or a pick up/drop off area, i had to cross the roads to board the taxi. Breakfast was decent, had south indian options and live counters, which was good.

Customer review rating 5.0/5

Pankaj S. Business - Confirmed reviews ALL

I had a very pleasant stay at Ibis Mumbai Airport. The hotel is extremely well located and easily approachable, being close to the airport, metro station and local railway station. Juhu Beach is also within easy reach, which makes the location very convenient for both business and leisure travellers. The food was amazing, and I would especially like to appreciate the courteous, warm and helpful staff for their excellent service and hospitality. Thank you to the entire team for making my stay comfortable and enjoyable. I would definitely recommend ibis Mumbai Airport and look forward to staying again.

Customer review rating 3.5/5

Mohmadvasim A. M. Couples - Confirmed reviews ALL

Room was very small 2 people doesn't walk properly

Other web-users rate our hotel

  • 635 reviews 9.6/10 Location
  • 1,170 reviews 5.3/10 Room
  • 2,279 reviews 8.3/10 Service
  • 53 reviews 8/10 WiFi
  • 1,208 reviews 8.6/10 Food
  • 588 reviews 6.1/10 Cleanliness
  • 477 reviews 2/10 Comfort
  • 472 reviews 7.5/10 Breakfast

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