Novotel Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,541 reviews

Novotel Kuala Lumpur City Centre - Image 1
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Description

Hotel extras

  • 5 min walk to Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre via link bridge.

  • Dedicated parking space for large vehicles such as MPV, SUV, and 4WD available at Basement 2.

  • Cashless parking using Touch N Go, Visa, MasterCard, Amex, UnionPay, or MyDebit.

  • Special parking rate for in-house guests at only MYR5 flat rate per day with multiple entries.

  • Eco-friendly HelloRide bicycles available onsite.

Our accommodation(s)

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Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia

GPS:3.151229, 101.71252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Food Exchange

Culinary delights await at Food Exchange, where you can enjoy a daily breakfast buffet of international and local cuisine. For lunch and dinner, savour our à la carte menu for a satisfying feast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,541 reviews

Customer review rating 5.0/5

Siti N. B. O. Business - Confirmed reviews ALL

I had a wonderful stay at Novotel Kuala Lumpur. The room was clean and comfortable, the staff were friendly and helpful, and the hotel's strategic location made it easy to get around the city. Overall, it was a pleasant experience, and I would gladly stay here again.

Dear Siti N. B. O., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Jia E. F. Families - Confirmed reviews ALL

Well this isn’t my first time with Novotel KLCC but everytime I’m amazed with the service and also the quality of what Novotel KLCC has done. From housekeeping to even the breakfast being serve is amazing, not to even mention the desk manager victor to address the faulty door lock and suggest that when I’m ready to contact them to have the maintenance team to have them fixed as the time that I check in was already late night. And Wendy for the breakfast even offered the local version of what we have back home but the one that came was closer to what I had back home and my parents were amazed by the service that Novotel has provided for throughout the stay… this is my 4th stay and is only be my one and only choice if I visit kl again

Dear Jia E. F., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 5.0/5

Seah L. H. Couples - Confirmed reviews ALL

We are very happy with our stay. Room is comfortable. Staff were very nice, premium lounge was lovely. Keep it up

Dear Seah L. H., We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre. We are delighted to hear that you found our location convenient, satisfied with the services rendered by our staff, and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future. Sincerely Angelia Ku General Manager

Customer review rating 4.0/5

Kok C. H. Couples - Confirmed reviews ALL

As above.

Dear Kok C. H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Customer review rating 2.0/5

Tamil S. P. Families - Confirmed reviews ALL

Staff are not customer centric. Asked for connecting rooms,didnt get. booked 2 rooms 508 and 507. The air-conditioning was not working and stuffy. Called the technician twice. Waited one hour at least before calling 2nd time. The sleeping side no airpon at all. Nothing was done at all..Just shared that the air-conditioning only blow one side. I know, but after 1 hour also no cool air in the room at all. No service recovery at all. Saw my kids sleeping on floor yet dont want to change room. Requested to change room also they mentioned all rooms like that. End up sleeping on the floor. I paid about $210 per room. Feel really short changed.

Dear Tamil S. P., Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconveniences you and your family experienced during your stay. We are truly disappointed to learn about the issues with the air conditioning, the delay in assistance, and the lack of a satisfactory resolution during your stay. We understand how uncomfortable and frustrating this must have been, especially when travelling with children. Please be assured that your feedback has been shared with the departments concerned for immediate review and corrective action. We will also be reimplementing refresher training sessions with our team to reinforce service standards and ensure similar incidents do not recur in the future. We appreciate your candid feedback, as it helps us identify areas for improvement. We hope to have the opportunity to restore your confidence in us during a future stay. Yours sincerely Angelia Ku General Manager

Other web-users rate our hotel

  • 2,665 reviews 9.6/10 Location
  • 2,215 reviews 7.6/10 Room
  • 2,382 reviews 8.4/10 Service
  • 44 reviews 6.1/10 WiFi
  • 1,098 reviews 8.3/10 Cleanliness
  • 963 reviews 5.6/10 Comfort
  • 883 reviews 6.5/10 Breakfast
  • 176 reviews 5.6/10 Pool

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