Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,781 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,781 reviews

TripAdvisor Rating  4.4/5  509 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Steve B. Business - Confirmed reviews ALL

Good, no issues at all

Dear Steve, Thanks for this great rating. We’re thrilled your stay met your needs and that you had a smooth check-in experience at our reception. Our team takes pride in ensuring our guests, especially our ALL Accor Silver members like you, enjoy a seamless visit. It’s wonderful to know you’d recommend both our hotel and the loyalty program to others. We value your support and look forward to welcoming you back, whether for business or leisure. We hope to be able to welcome you back in the future. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Katherine P. Solo - Confirmed reviews ALL

Rooms were very clean and comfortable

Dear Katherine, We would like to thank you for this great review of your recent experience with us. We are thrilled you enjoyed your stay at Novotel Melbourne South Wharf. It’s wonderful you found your room comfortable and spotless. Our team takes pride in maintaining high standards to ensure every guest feels at home. That said, we regret any disappointment with our loyalty programme. Your feedback helps us improve, and we’ll share your thoughts with the ALL Accor team. Nonetheless, we’re delighted our central location enhanced your visit. Being steps from the DFO Shopping Centre and Melbourne Convention Centre makes exploring effortless. We look forward to the pleasure of seeing you again in the future. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Viviene T. Families - Confirmed reviews ALL

Greeted by Rumi upon arrival and she acknowledged quickly after verifying our particulars that we are frequent loyal guests. Grateful that we were allowed an early check-in . Will not stay anywhere else every time we visit Melbourne.

Dear T., Please accept our sincere thanks for this kind feedback. We’re thrilled you had such a wonderful stay with us. It’s great to hear Rofi provided excellent service from the moment you arrived. We take pride in recognizing our loyal guests and ensuring their needs are met throughout their visit. Our team works hard to maintain the service standards you’ve come to expect. We’re also pleased you enjoyed our convenient South Wharf location, ideal for exploring Melbourne’s attractions. Your continued trust in us as your preferred hotel means everything to our staff. We look forward to welcoming you back. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 0.5/5

Andrew R. Business - Confirmed reviews ALL

$240 per night plus $45 for breakfast plus $65 for parking...........

Dear Andrew, Thank you for this review about your recent stay. We are pleased to hear that you found value in both our booking platform and the morning offerings. However, we sincerely apologize that your arrival process and some interactions did not meet the high standards we strive to maintain. Our team typically ensures swift check-ins, and we regret any lapse during your visit. That said, we’re heartened to know our breakfast selections and staff efforts left a favorable impression. Our team is committed to providing value through our convenient location and comfortable accommodations. We regret any inconvenience caused by the charges and appreciate your understanding as we strive to balance quality with affordability. Your loyalty as a Classic member is greatly valued, and we remain committed to enhancing every aspect of your experience. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 2.5/5

Schoeman M. Friends - Confirmed reviews ALL

Started with checking in when the receptionist did not even have mine rewards card on file when the booking was registered automatically in my All Accor App. I was then told I will be upgraded and was supplied a 15th floor key, no welcome water or anything - food for breakfast was average with the coffee machine not working and. It being attended to even after several quests mentioned it and the bar supplied coffee arrived after the food was done. No means to told more than 150ml water at bedside - and two beds pushed together was uneven - so yes not all that gold. Not all that sure if I will stay their again.

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Other web-users rate our hotel

  • 2,100 reviews 9.2/10 Location
  • 2,688 reviews 8.2/10 Room
  • 2,559 reviews 8.5/10 Service
  • 63 reviews 5.8/10 WiFi
  • 1,134 reviews 8.8/10 Cleanliness
  • 582 reviews 6.7/10 Breakfast
  • 511 reviews 5.3/10 Value
  • 428 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.