Stay was made terrible by the air conditioning staying at a constant 19 degrees to 22 degrees despite having maintenance “fix” the issue and contacting reception on 3 seperate occasions.

Always pleasant staff, but there was broken glass on the bathroom floor, no ironing board or iron, the kettle didn't function. The latter two challenges were remedied quickly and in a very friendly manner (albeit a makeshift ironing ironing board cover). I otherwise had an enjoyable stay. Better you know than not say anything. No doubt, some impact with staffing due to COVID.

Overall an ok experience, but not satisfying.

Enjoyable stay, clean room, quiet, gym well equipped and open 24 hours

Great experience starting with the booking process on the hotel website, to changing my booking on the phone due to flight delays and interaction with the friendly staff at reception.

Stayed for 4 nights on a work trip in May. The hotel itself and the staff were lovely, and the room was really nice. That said, there are not a lot of options nearby for purchasing groceries & essentials etc. A little disappointed that a Novotel didn't provide daily room attendance to make bed & clean the bathroom etc. - I understand some colleagues were advised of this at check-in, but I don't recall being told this. It's understandable that labour hire is difficult in these current challenging times, I just would have preferred to have been made aware of the change in service.

Excellent hotel and services, great staff and a really good location in Melbourne.

I pulled up at the front of the hotel, as I did not know where to park. This was probably the only negative experience. George was lovely and explained where I could park. I did find it a little bit out of the way and the lifts were on the other did of the car park, so getting luggage to the hotel was not easy. We decided to extend our stay for an extra night, and this was easily arranged. Staff were very friendly and helpful. George was a highlight. On checkout there was a very long line up, but as the staff were efficient, we were not waiting very long at all. (We had to validate parking, otherwise we would have used the express check out)

My experience each time I stay has been pleasant, easy check in/out, friendly staff & clean tidy rooms.

Great location for the hotel. Close to shops and restaurants. Not in the Center of the city but still close enough to enjoy everything it has to offer. Public transport super close and easy to get too. Lovely room and amenities. Will stay again. Only let down is the signage for the hotel through out the DFO carpark, we were unable to find it easily and didn’t park in a very suitable place, would recommend advising which part to park or more signage in the carpark.

I stayed on the 17th floor for 2 nights, the room was not large but had everything needed, bed was comfortable, shower was hot, staff went above and beyond when I had an issue with lost car keys. The bar and restaurant had nice seating and quick service.

The best thing about this hotel was the wonderful service that was always delivered with a smile. all staff were pleasant. always smiling and very helpful to ensure that your stay was one to be remembered. Thank you to all the dining room staff in particular.

This stay was booked for a family of four as a “DELUXE TWO BEDROOM CITY VIEW APARTMENT WITH 1 K ING BED AND 2 SINGLE BEDS” Upon arrival it was found that both rooms were made up as king beds. House keeping and reception were asked to rectify this but I was informed that it was not possible as the hotel had no such beds/rooms. This is despite the fact that the booking was specific regarding bedding configuration and made on the Accor website. Bringing this to the attention of reception again the following morning the beds were reconfigured as booked for the second night of my stay. Although the booking stated that the suite featured ‘a Fully Equipped Kitchen’ It was found to have only two drinking glasses, no dishwashing liquid or tea towel, no dish sponge, no dishwasher cleaning tablets and a miserly supply of tea and coffee pods. This was also brought to the attention of the hotel. I was initially advised that the hotel did not provide these but further enquiries the next day resulted in supply of dishwashing liquid, two additional glasses and a sponge. A tea towel and dishwasher tabs were never supplied. The coffee and tea was not replenished. I advised reception upon checkout that I was not satisfied with the service the hotel provided and have requested a refund of the first night’s booking. I have followed this up with an email to the hotel reception and am currently awaiting a response.

Good location for anything down the South Wharf / convention centre end of town with an undercover walk to the Casino via Jeff's Shed for those wetter days. Helpful friendly bar staff and upper rooms with good views of the city and Yarra.

Had 2 nights. Staff friendly and helpful on check in. Room was clean and roomy. Easy walk to all attractions and DFO straight across the road. Great places to eat and enjoy the view of the river. Fantastic!