Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,650 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,650 reviews

Customer review rating 5.0/5

Erin L. Families - Confirmed reviews ALL

So easy to get to - great location with DFO and Marvel stadium a short walk. Bed was so comfortable!

Dear Erin, Thank you for your positive feedback. We’re delighted your family found our location convenient for exploring nearby attractions and that your room provided a restful retreat. It’s wonderful to know the comfort of our beds added to your visit, we take pride in creating spaces where every guest can unwind fully. That said, we regret any aspect of your experience fell short of expectations and will review your feedback to ensure consistency. We hope you appreciated being steps away from South Wharf’s vibrant dining and entertainment during your time here. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Customer review rating 2.0/5

Mike C. Couples - Confirmed reviews ALL

Bed was not good, obviously two singles put together, with valley deep hole in the middle I kept falling into and kept waking me up

Dear Mike, We take your feedback seriously and will use it to improve our services. We are truly sorry that the comfort of your bed fell short of expectations. Our team is committed to ensuring each guest experiences the high standard of rest we aim to provide, and we regret this was not the case during your visit. While our rooms feature individual climate controls and soundproofing to enhance comfort, we acknowledge the importance of a seamless sleeping arrangement and will review our current configurations to prevent similar issues. Your perspective as a valued ALL member is important, and we appreciate your openness in sharing areas where we can improve. Please know your insights are being addressed with the utmost attention to refine our offerings. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Sonya R. Friends - Confirmed reviews ALL

Good location (close to DFO and restaurants and short walk to nearby suburbs). Clean and modern rooms. Helpful staff.

Dear Sonya, Thank you for taking the time to share your thoughts. We are thrilled to hear you had such a wonderful stay at Novotel Melbourne South Wharf. It’s great that you found our location convenient for exploring nearby attractions and enjoyed our clean, modern rooms. We also appreciate your kind words about our team’s helpfulness during your time here. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

James A. Business - Confirmed reviews ALL

better than I thought

Dear James, We really appreciate this positive review of your recent visit. We are thrilled that your experience exceeded expectations and appreciate your recognition of our team’s efforts. It’s wonderful to know our ALL loyalty program added value to your stay, and we’re delighted you found booking through the Accor ALL App convenient for your needs. As a Classic member, your continued trust motivates us to maintain high standards. We look forward to welcoming you back on a future occasion. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 3.5/5

Deangelis C. Business - Confirmed reviews ALL

Comfortable stay. The dinner tray from night before was still in my room when I arrived back from work at 6pm the day after. Shower mat missing so had to use a hand towel.

Dear Deangelis, We appreciate you sharing your comments with us. We are delighted to know you found your stay comfortable, which aligns with our commitment to providing restful experiences for our guests. Our team takes pride in creating environments that cater to both relaxation and productivity during business trips. That said, we sincerely regret the shortcomings you encountered. While we aim for seamless service, we recognize that certain aspects fell short. Housekeeping is scheduled to ensure thorough attention to room readiness, and we will address this with our team to prevent recurrence. Additionally, bathroom amenities should meet our standards, and we appreciate you bringing this to our attention. Nonetheless, we are pleased your overall experience was positive. Our prime location near the Melbourne Convention & Exhibition Centre and DFO South Wharf often serves as a convenient base for business travelers, allowing easy access to key areas in the city. We would love to have you return in the future. Kindest regards, Novotel Melbourne South Wharf Team

Other web-users rate our hotel

  • 2,064 reviews 9.1/10 Location
  • 2,622 reviews 8.2/10 Room
  • 2,473 reviews 8.5/10 Service
  • 57 reviews 5/10 WiFi
  • 1,092 reviews 8.6/10 Cleanliness
  • 584 reviews 6.6/10 Breakfast
  • 518 reviews 5/10 Value
  • 409 reviews 8.8/10 Vibe

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