Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,391 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,391 reviews

Customer review rating 1.0/5

Pau F. Business - Confirmed reviews ALL

I was treated very disrespectfully by reception at check-in, being told the room was not paid for, despite the booking being made by my company (NTRO) who use the hotel a great deal. I'll now think twice about using the hotel for any of our future events. We promoted the hotel to our event participants, and we had paid for a number of event speakers to stay at the hotel too. I'm now concerned that in future if this had happened to one our speakers, rather than myself, this would reflect very badly on us as a company. The reception staff even recognised the name of our events manager who had booked the accomodation, yet still they were insisting there was an issue. This is very poor form, and your staff need to be better trained in how to handle issues like this.

Customer review rating 3.5/5

Nick M. Business - Confirmed reviews ALL

Comfortable room, only partially cleaned

Dear Nick, Thank you for your valuable feedback. We are pleased to hear your room provided comfort during your business trip, aligning with our commitment to a restful environment. However, we sincerely regret that some aspects of your stay fell short. Your comments about the arrival process and room maintenance have been noted, and we are reinforcing protocols to ensure consistency. Our reception team is always ready to address concerns promptly during your stay. Finally, we are glad our proximity to the Melbourne Exhibition Centre and DFO added convenience to your visit, a feature many guests value for both business and leisure. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Anne S. Couples - Confirmed reviews ALL

The rooms were good and clean, staff very friendly and welcoming and breakfast was great.

Dear Anne, Thank you very much for this kind review. We are thrilled to hear you had such a wonderful stay at Novotel Melbourne South Wharf. It’s fantastic your room met your expectations and our team’s warm hospitality made a lasting impression. We’re equally delighted our breakfast offerings added to the enjoyment of your mornings here. Our chefs work hard to provide a memorable start to each day, and your feedback is truly appreciated. We look forward to welcoming you back for another excellent experience with us. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Amal C. Business - Confirmed reviews ALL

This was my first hotel stay, and while the staff was exceptionally kind and helpful, I would share with you a more detailed review as a wheelchair user.

Dear Amal C., Thank you for reviewing your visit to our hotel. We are delighted to know you had a comfortable and supportive stay at Novotel Melbourne South Wharf. Our team takes pride in providing attentive service, and we’re thrilled Heni’s recommendations enhanced your visit. Your recognition of her efforts means a great deal to us. That said, we regret any challenges you faced with room accessibility. Please know we continuously review our facilities to ensure they meet all guests’ needs. We’re glad our location near the Convention Centre and shopping options added convenience during your business trip. As a valued ALL member, we appreciate your loyalty and trust in our program. We do hope to welcome you back for an improved experience. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 3.0/5

Tiana D. F. Business - Confirmed reviews ALL

It was good.

Dear Tiana, We would like to thank you for taking the time to review your time at our hotel. We appreciate you taking the time to highlight aspects of your stay. Our team strives to create seamless experiences for business travelers like yourself. However, we sincerely regret that some aspects did not meet your expectations. We’ve noted your comments about the check-in process and bathroom maintenance. Our 24-hour front desk team aims to minimize wait times, and daily housekeeping ensures all areas meet our hygiene standards. Should any concerns arise during future visits, our staff is always available to assist immediately. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Novotel Melbourne South Wharf Team

Other web-users rate our hotel

  • 1,976 reviews 9.2/10 Location
  • 2,506 reviews 8.2/10 Room
  • 2,356 reviews 8.6/10 Service
  • 59 reviews 5.2/10 WiFi
  • 1,047 reviews 8.5/10 Cleanliness
  • 572 reviews 6.4/10 Breakfast
  • 483 reviews 4.9/10 Value
  • 393 reviews 9/10 Vibe

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