Dear Peter, We appreciate your candid feedback; thank you. We are delighted that your meals at Mr Carpano Dining Room were delicious and that our chef made such a positive impression. Our housekeeping team takes great pride in keeping every room spotless, so it is wonderful to know you noticed their dedication. We are also glad our reception team quickly sorted the initial room allocation for you. That said, we are sorry the mattress felt softer than you prefer. Our team is always happy to help with pillow options and extra bedding to improve your comfort, and we would have loved to assist during your stay. Nonetheless, it is rewarding to hear that your room was as neat and clean as ever, reflecting the high standards we aim for every day. We hope to have the pleasure of welcoming you again. Kind regards, Novotel Melbourne South Wharf Team

Dear Matt, Thank you very much for your kind feedback. We are delighted you found our location so convenient for your trip with friends. Our team takes great pride in keeping every room spotless, so it is wonderful that you appreciated the daily housekeeping. We are also glad the breakfast at Mr Carpano hit the mark and that the bar on level 6 left such a positive impression. Your kind words about our staff mean a great deal, as we believe friendly service makes all the difference. The fact that you also found booking on our website simple and easy is the smooth experience we aim to deliver from start to finish. The entire team hopes to see you again in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Emily, Thank you for taking the time to provide your valued comments. We are delighted that you found your room to be good and that everything else about your visit was amazing. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the miscommunication you experienced regarding breakfast, and we understand how frustrating it must have been to receive an unexpected charge after being told otherwise. Our breakfast offering is priced separately, with a buffet at $45 per person and a continental option at $35, and we also have an à la carte menu and Allora Café on level 5 for lighter alternatives. Your satisfaction with our team and the dining selection clearly fell short on this occasion, and we take that feedback seriously. Nonetheless, it is wonderful that your overall impression of the room and the broader stay was so positive. We look forward to welcoming you back. Best wishes, Novotel Melbourne South Wharf Team

Dear David, Thank you for taking the time to share details. We are truly sorry to hear that several aspects of your stay did not meet your expectations. The issues you encountered with your room’s temperature and the delayed dining delivery are not the standard we strive for. Our team remains available at any hour to assist with climate adjustments or to supply any personal amenities you may find missing. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Novotel Melbourne South Wharf Team

Dear Stuart, We really appreciate this positive review of your recent visit. We are thrilled that you found our staff tremendous and your stays with us are always great. Our team takes real pride in making every guest feel at home, and your loyalty as a Diamond member means a lot to us. We are also glad our South Wharf location works so well for your business trips, just steps from the Convention Centre and the DFO shopping. We hope that you will stay with us again many more times in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Veronica, Thank you for taking the time to review your recent experience. We are delighted that you found your room well appointed, with a comfortable bed and generous proportions that made your business trip more enjoyable. The warmth and courtesy of our team also left a positive impression, and we are pleased they contributed to a welcoming atmosphere during your time with us. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We have noted your comments about the linen and the in-room amenities, and our housekeeping and guest services teams will take them into consideration. We also regret that navigating the hotel felt less intuitive than it should, and we encourage you to reach out to our reception team on your next visit for clear guidance to your room. Nonetheless, our location directly across from the Melbourne Convention & Exhibition Centre and adjacent to the DFO shopping precinct makes us a convenient base for business travellers, and we are glad this worked well for your event. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Novotel Melbourne South Wharf Team

Dear Brent, We appreciate you sharing your comments with us. We are delighted that you found our location so convenient for the Exhibition and Convention Centre, and that accessing the hotel was straightforward. Our team takes great pride in making guests feel welcome, so it is wonderful to hear that the Nepalese lady and the young woman downstairs left such a warm impression with her smile. Even so, we are sorry that the air conditioning controls were not as straightforward as they should have been. Our rooms do have individual climate adjustment, and our front desk team is always happy to talk you through the settings. It would be our pleasure to have you return in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Elaine, We really appreciate your feedback. We are delighted that you found your room comfortable and well equipped with USB points, and that the bathroom offered generous space for your belongings. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the breakfast layout felt a little disjointed and that your pasta dinner in the restaurant fell short of the quality you would expect. Nonetheless, we are glad our location made your visit to the conference centre so convenient, and we hope your overall stay served you well during your business trip. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Novotel Melbourne South Wharf Team

Dear Geoffrey, We appreciate you letting us know about your recent visit. We are delighted that our housekeeping team and front desk staff left such a warm impression during your stay. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret the shortcomings you encountered in your bathroom and with the in-room amenities, and we apologise for the inconvenience. Our hotel offers direct access to the Melbourne Convention & Exhibition Centre, and we understand that navigating the venue’s full length can be tiring. We also note your thoughts on our breakfast pricing, and we do offer an à la carte option for a lighter, more affordable start to the day. Nonetheless, we are truly glad that overall you were very happy with your choice and found our team both friendly and attentive. We look forward to having the opportunity to welcome you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Rick, Thank you for sharing such a valuable review. We are glad you found our hotel well presented and the location so convenient for your business trip. That said, we are sorry you had some difficulty managing the temperature in your room. Our air conditioning has individual controls in every room, and our team is always available to help with this kind of adjustment on site. Nonetheless, we are pleased that your overall stay was a great one. We hope you were able to appreciate our direct access to the Melbourne Convention & Exhibition Centre. We hope to welcome you back soon! Best regards, Novotel Melbourne South Wharf Team

Dear Jason, Thank you for your positive feedback. We are delighted you enjoyed our location, right across from the DFO shopping centre and with direct access to the Melbourne Convention & Exhibition Centre. We are also glad you found our breakfast great. Our team at Mr Carpano takes pride in offering a generous buffet with fresh seasonal fruits, pastries, and eggs cooked your way, and it is rewarding to know it started your day well. It would be a pleasure to welcome you back in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Vinita, Thank you for writing a review. We are delighted that our team left such a warm impression on you. Your kind words about Alex at Mr Carpano mean a lot, and we will make sure she receives the recognition she deserves for going above and beyond. However, we are sorry that the air conditioning in your room did not work as expected. Our rooms do offer individual temperature controls, and our front desk team is always available to assist when adjustments are needed. We also regret that our lunch menu did not offer enough vegetarian choices for your liking. Mr Carpano does provide vegetarian options, and your feedback helps us ensure we communicate them more clearly. Nonetheless, we are glad our location made your conference visit so convenient. The direct access to the Melbourne Convention & Exhibition Centre is something we know our guests value, and it is wonderful that it served you well during your stay. We hope to see you again on a future occasion. Kind regards, Novotel Melbourne South Wharf Team

Dear Heather, We really appreciate your feedback. We are delighted that you found our hotel well located and that your room felt both clean and comfortable during your business trip. That said, we are sorry that the in-room coffee selection did not meet your expectations. Our Superior and Standard rooms come with instant coffee, while our Suites and Apartments offer coffee capsules for a richer brew. Nonetheless, we are glad that your overall stay was a convenient and pleasant one, and we appreciate you sharing your thoughts with us. We hope to see you again on a future occasion. Kind regards, Novotel Melbourne South Wharf Team

Dear Bryan, We really appreciate this positive review of your recent visit. We are delighted that you found our staff so friendly and welcoming. It is also great to hear that the warm atmosphere among guests made your stay even more enjoyable. Our team works hard to make everyone feel at home, and your words confirm we are on the right track. We are pleased that you appreciated the daily housekeeping, the fresh towels, and the variety at breakfast. Knowing you valued our location as well, right across from the DFO shopping centre and with direct access to the convention centre, means a lot to us. We would love to have the chance to welcome you back. Kind regards, Novotel Melbourne South Wharf Team

Dear Glenys, Many thanks for your valuable feedback. We are delighted that you found our location great and your room comfortable. That said, we are sorry that the check-in process felt slower than you expected. Our team always strives to welcome guests efficiently, and we appreciate your patience on this occasion. Nonetheless, it is wonderful that you enjoyed your stay with friends. Our hotel is perfectly placed for exploring South Wharf, with direct access to the convention centre and the DFO shopping precinct just across the way. We hope to see you again in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear H., We appreciate your thoughtful review. We are delighted you had a perfect stay and that our staff, location, and comfort all stood out for you. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Bob, Thank you for positively reviewing your visit. We are delighted that you found our hotel clean and respectful throughout your business stay. Our team takes great pride in maintaining high standards, and it is rewarding to know we provided everything you needed. We all look forward to the pleasure of welcoming you back. Our kindest regards, Novotel Melbourne South Wharf Team

Dear Wade, Thank you for sharing your point of view. We deeply regret that your stay was not a positive one and we apologise for the shortcomings you encountered. The difficulties with your group’s arrival and the quality of your evening meal on Monday are particularly disappointing to hear, and we take your remarks seriously. Our staff remain available at all times to help resolve such matters on the spot. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Novotel Melbourne South Wharf Team

Dear Clare, Thank you for letting us know your impressions. We are delighted that you found our team so courteous, welcoming and helpful during your business trip. Our housekeeping team takes great pride in keeping every room spotless, and it is lovely to know you appreciated the daily tidying. We look forward to welcoming you back for another excellent experience with us. Kind regards, Novotel Melbourne South Wharf Team