Dear Karen, Many thanks for sharing your review. We are so pleased that you find our hotel a calming centre amid the city bustle, and that our wonderful team always makes your yearly event feel special. Our staff genuinely enjoy lending a helping hand, and it means a lot to us that you keep coming back to Novotel Melbourne South Wharf for this occasion. We look forward to welcoming you back for another excellent experience with us. Kind regards, Novotel Melbourne South Wharf Team

Dear Simon, Thank you for choosing us and for sharing your review. We are pleased that you found our location convenient for your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our fitness centre is available 24 hours a day with a full range of cardio and weight training equipment, and our team is always on hand to assist if any machine needs attention. We also regret the shortcoming you noticed in the bathroom, our housekeeping staff would have been happy to address this right away had we known. Nonetheless, we are delighted that your overall experience left a positive impression and that you enjoyed a comfortable stay with us. We all hope to welcome you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear T., We thank you for taking the time to provide us with your feedback. We are delighted that you enjoyed our excellent service and that your welcome drink and amenity met your expectations. That said, we regret that a room upgrade was not extended to you during this stay. Upgrades for Platinum members are always subject to availability, and our team is happy to assist with this on your next visit. Nonetheless, we are pleased that your time with us left such a positive impression. Our location, directly across from the DFO South Wharf shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, makes us a convenient base for business travellers like you. We hope to have the pleasure of welcoming you again. Kind regards, Novotel Melbourne South Wharf Team

Dear Paula, Thank you for taking the time to share your thoughts. We are delighted that every team member you met left such a warm and professional impression. It means a lot to us that you felt genuinely welcomed throughout your stay. Our team takes real pride in delivering friendly and attentive service, and knowing that you now plan to make Novotel your regular Melbourne base is the best compliment we could receive. The entire team looks forward to welcoming you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Denice, We are delighted that you found your bed comfortable and your room clean, and it is a pleasure to know our team was helpful and willing to listen during your stay. However, we are sincerely sorry that several aspects of your visit did not meet your expectations. Your comments on our dining offerings and the café on level 5 have been carefully noted. We regret that the menu felt familiar and that the value and pace of service did not leave the right impression. The tables at Allora are already scheduled for replacement as part of our ongoing upkeep, and our kitchen team regularly reviews guest feedback to keep the dining experience fresh. We understand the walk with luggage from public transport can feel long, and our concierge is always available to help arrange a taxi or share the best route. Nonetheless, our location offers direct access to the Melbourne Convention & Exhibition Centre and sits across from the DFO shopping precinct, which many of our business travellers find convenient. We hope that we may be able to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Dear Cindy, Thank you for your positive feedback. We are delighted that our location made your business trip so convenient, with the Melbourne Convention Centre right next door and plenty of restaurants and shops within easy reach. Our team is glad you found your room comfortable and clean, and it is lovely to hear you enjoyed your room service breakfast as well. We are also pleased you noticed our sustainability initiatives, your appreciation means a lot to us. We look forward to welcoming you back. Kind regards, Novotel Melbourne South Wharf Team

Dear Sharon, We appreciate your thoughtful review. We are delighted that you found your room comfortable and well equipped for your business stay. It is great to know you appreciated the spacious bathroom and the large TV, and that everything you needed was at hand. Our team is also glad we could store your luggage after check-out, so you could enjoy your day without the extra weight. The entire team looks forward to welcoming you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Jeffrey, Thank you for positively reviewing your visit. We are delighted that you found your room clean and your check-in smooth. We are also pleased that our location made it easy for you to get to your work. With direct access to the Melbourne Convention & Exhibition Centre and the South Wharf DFO right across from us, we know how much our guests value a convenient stay. The entire team looks forward to welcoming you back for a future visit. Kind regards, Novotel Melbourne South Wharf Team

Dear Penelope, Thank you for writing a review. We are delighted that our hotel proved so convenient for your convention centre visit and that you found the rooms well presented. Your kind words about the ease of check-in and check-out, as well as the warmth of our reception team, mean a great deal to us. It is also pleasing to know you appreciated the recycling bin, the fresh towels delivered between your sessions, and the quality of the breakfast buffet. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience caused when the door lock battery failed and left you locked out, and we apologise for the missed housekeeping service on your first night. Your feedback regarding the room service ordering process, the overnight menu access, and the minibar setup has been noted, and we understand how these details affected your comfort. We also acknowledge your observations about the shower head and the pancake machine, and we appreciate you bringing these to our attention. Nonetheless, it is wonderful that our location just steps from the Melbourne Convention & Exhibition Centre served you so well. We are also glad you encountered friendly service throughout your stay and noticed thoughtful touches such as the recycling bin. These are the hallmarks we strive to deliver for every guest. We look forward to the pleasure of seeing you again. Best regards, Novotel Melbourne South Wharf Team

Dear Melissa, We are delighted you found your room tidy and that our breakfast service felt well organised during your two-night stay. It is great to hear you took advantage of our convenient location and enjoyed an easy walk into the city, and that the Accor Plus More Escape package offered you such good value. That said, we are sorry that our restaurant team seemed overwhelmed on the Friday evening. We also regret that the internet speed fell short of what you expected. Our complimentary high-speed WiFi is available across all rooms and social spaces, and our front desk team is always happy to help troubleshoot any connectivity issues. Nonetheless, we are pleased your overall stay was a comfortable one and that the slower service did not disrupt your evening. We hope to see you again in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Daniel, We take your feedback seriously and will use it to improve our services. We are deeply sorry that your stay fell far short of the standards we strive to uphold. The issue you encountered with the bed linen is completely unacceptable, and we understand how distressing it must have been to discover such a mark just before turning in for the night. Our housekeeping team follows rigorous daily protocols, and what you have described does not reflect the service we deliver. We have shared your account with our Executive Housekeeper to ensure this remains an isolated occurrence. We also regret the difficulties you faced with the booking and check-in process, including having to repeat your details and managing two security deposits. A smooth arrival sets the tone for any stay, and we are sorry this was not your experience. Equally, we acknowledge your frustration with the Chromecast and WiFi connection. Our complimentary high-speed internet and in-room casting should work without interruption, and our front desk team is always available to assist with technical concerns. Your report has been logged with our maintenance team for review. At check-out, we should have handled your earlier concerns with greater care, and we apologise that you felt a lack of accountability. The absence of bin liners and the broader impression this left about our environmental efforts are also noted. We take sustainability seriously, from our Greener Stay programme to our food waste initiatives and elimination of single-use plastics, and your feedback helps us sharpen our focus where it matters most. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Novotel Melbourne South Wharf Team

Dear Yvonne, We are delighted that our central location made your stay so enjoyable, with shopping, dining, and the CBD right at your doorstep. Our team takes great pride in offering warm and attentive service, so it is wonderful to hear you found everyone so welcoming. We are also thrilled that your room’s city views, the comfort of your bed, and the quality of your shower all contributed to a relaxing stay. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Dear Jimmi, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel comfortable and well located. It is wonderful to know our team made such a friendly and helpful impression during your stay. Our location in South Wharf offers direct access to the Melbourne Convention & Exhibition Centre and sits right across from the DFO shopping centre, which we hope made your trip even more convenient. The entire team looks forward to welcoming you back for a future visit. Kind regards, Novotel Melbourne South Wharf Team

Dear Javier, We appreciate your candid feedback; thank you. We are glad you found our hotel well located and that your stay was comfortable. We are also grateful for your kind words about our team, it means a lot to us that you took the time to mention them. That said, we are sorry that the kettle and coffee making facilities were not easy to spot during your visit. Our rooms all feature an electric kettle with tea and coffee kits, and our team at reception is always happy to help guests find anything they need. Finally, we noted your feedback on the breakfast selection. Mr Carpano, our restaurant on level 6, offers a generous buffet with seasonal fruits, pastries, hot dishes and eggs cooked your way, alongside an à la carte menu for a lighter option. We hope to have the pleasure of welcoming you again. Kind regards, Novotel Melbourne South Wharf Team

Dear Pauline, Thank you for taking the time to share your thoughts. We are thrilled that you found our location so convenient for your stay. Being directly across from the DFO shopping centre and connected to the Melbourne Convention & Exhibition Centre makes it easy to explore the best of South Wharf. Our team was delighted to help with the changes you needed, and we are glad the process felt smooth and stress-free for you. It means a lot that you noticed their understanding during a difficult time. We are also pleased you appreciated the comfort and cleanliness of your room. Our housekeeping team works hard every day to keep every space fresh and welcoming. The entire team looks forward to seeing you again in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Andrew, Thank you for choosing us. We are delighted that you enjoyed our great location and found your stay comfortable. It is wonderful to hear that our front of house team made such a positive impression during your visit. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear James, It was a pleasure to receive your kind feedback. We are delighted that our team made you feel so welcome every time you entered and left the hotel. It is wonderful to know you felt completely at ease during your stay with us. We are also glad you appreciated our flexible check-in times, as we want your arrival to be as smooth as possible. We would love to have you back. All the best, Novotel Melbourne South Wharf Team

Dear Kathryn M., Thank you for letting us know your impressions. We are thrilled that you found our team so warm and attentive, especially Oil and Heni. It means a lot to us that their thoughtful service made such a positive impression on your stay. We are also glad you enjoyed the comfort of your room and the lovely view over the city. Knowing that your booking process was smooth and that Heni helped you plan ahead reassures us that we are delivering the kind of care our guests deserve. Our hotel is designed to offer a relaxing escape, and we are happy that every part of your experience felt easy and welcoming. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Dear Daniel, We appreciate you letting us know about your recent visit. We are pleased that our location worked so well for your business needs, with direct access to the Melbourne Convention & Exhibition Centre and the DFO shopping precinct right across the way. That said, we are sincerely sorry that several aspects of your stay did not meet your expectations. Your loyalty as a Gold member is valued, and we regret that the recognition you deserved was not offered proactively. Our team should have extended your upgrade without hesitation, and we are equally sorry that your welcome drink and amenity fell short. Your feedback on the breakfast offering and the internet speed has been noted, and we appreciate you bringing these details to our attention. Nonetheless, we are glad that your short visit served its purpose and that you found our position in South Wharf convenient. We all hope we have the pleasure of seeing you again. Best regards, Novotel Melbourne South Wharf Team