Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,163 reviews

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Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,163 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2023

Great stuff, staff!

Customer review rating 5.0/5

Dr S. W. Business - Confirmed reviews ALL

Please value your staff; they are the best. It is never the amenities, the facilities or the location. It's the people (staff) who are there to make you feel a little special, a little spoilt and a little loved. Well done, Novotel Melbourne.

Dear Dr, Thank you for taking the time to share your review. It brings us immense pleasure to learn that our commitment to cleanliness was reflected during your stay, as we strive to maintain the highest standards for our guests. Your commendation of our team is particularly heartwarming, as we consider our staff to be the cornerstone of the Novotel Melbourne South Wharf experience, ensuring that every guest feels special and cared for. While we are pleased that our sustainable development initiatives met your expectations, we regret to hear that our food offerings did not fully satisfy you. We continuously seek to provide exceptional dining experiences and your feedback is invaluable in guiding our improvements. Your participation in our loyalty program, ALL – Accor Live Limitless, is greatly appreciated and we hope it enhances your experiences with us. Rest assured, we are constantly working on refining our services and offerings to ensure that your next visit is even more enjoyable. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Location and Comfort

Customer review rating 5.0/5

Rohit B. Couples - Confirmed reviews ALL

We were in town for a concert at the Convention centre. Couldn't have asked for a better location. DFO South Wharf is across the street and plenty of nice places to walk to. The buffet breakfast was standard.

Dear Rohit, Thank you for your feedback. We're thrilled to hear that our prime location, conveniently situated across from the DFO South Wharf and in proximity to the Melbourne Convention & Exhibition Centre, perfectly complemented your plans for the concert. It's delightful to know that the array of nearby attractions added value to your visit. While we're pleased that our buffet breakfast met your expectations, we note your desire for more options. We continually strive to provide a variety of choices to please all our guests, and your input is instrumental in helping us enhance our service. We take great pride in the professionalism and kindness demonstrated by our concierge team, and it's heartening to hear that the service you received was a highlight of your stay. Additionally, your commendation of our cleanliness standards and sustainability initiatives is greatly appreciated, as these are areas where we dedicate significant effort to ensure the well-being and satisfaction of our guests. Once again, thank you for choosing us, and for your recognition of the hard work our team puts into making every guest's experience memorable. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Novotel Melbourne South Wharf Team

Great location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great

Dear Guest, Thanks for taking the time to share your review of your stay. It is gratifying to learn that you value being a part of our ALL – Accor Live Limitless loyalty programme; this partnership is something we hold in high regard. We have taken note of your constructive comments regarding the wifi connection speed and the absence of a coffee machine in your room. Your comfort is our priority, and while our suites and apartments do offer coffee capsules, we understand that this amenity would be appreciated in all room categories. We are always seeking ways to enhance our guest experiences and appreciate your suggestion. Your affirmation of our hotel's cleanliness and commitment to sustainable initiatives means a great deal to us, as these are core principles that our team diligently upholds. Moreover, it brings us joy that our prime location contributed positively to your stay, allowing you to make the most of what Melbourne has to offer. Although your likelihood to recommend and the rating for our loyalty programme were modest, we hope that with ongoing improvements and unwavering service, we can elevate your experience to the highest esteem. We remain at your service for any future stays, ensuring that every aspect of your visit is nothing short of exceptional. We hope that you will return soon. Best wishes, Novotel Melbourne South Wharf Team

Great hotel

Customer review rating 4.0/5

Cg Couples - Confirmed reviews ALL

O/N stay for relaxation, great location beside DFO as we spent time there Bit disappointed as soap and body wash containers were empty on arrival, no big drama but it’s the little things you notice Overall all definitely be back

Dear Guest, We appreciate that you took the time to share your experience with us. It is delightful to know that you found our location, directly across from the South Wharf DFO Shopping centre, to be ideal for your needs and that you had a relaxing overnight stay with us. However, we truly regret the oversight regarding the empty soap and body wash containers in your room. We strive to ensure that all amenities are fully stocked for our guests' comfort and convenience, and it appears we fell short in this instance. Please accept our apologies for any inconvenience this may have caused. We are thrilled that, despite this issue, you have expressed your intention to return to Novotel Melbourne South Wharf. Rest assured, we are committed to providing our guests with a seamless and enjoyable experience, and we eagerly await your next visit to further demonstrate the high standards of service we are known for. We look forward to welcoming you back on a future trip. Kind regards, Novotel Melbourne South Wharf Team

Quick Stay for Footy

Customer review rating 4.5/5

Martha Couples - Confirmed reviews ALL

Brief but pleasureable

Dear Martha, We appreciate the time you took to share your feedback. It is heartening to learn that our dedication to cleanliness met your expectations and contributed to a pleasant experience. Your endorsement of our sustainable development initiatives is greatly valued, reflecting our commitment to environmental stewardship. Moreover, your support for our loyalty programme, ALL – Accor Live Limitless, is truly appreciated, and we are thrilled to have you as a Gold status member. We are honoured by your willingness to recommend us, and it is our hope that your brief but enjoyable visit will lead to many more memorable moments in the future. It would be a pleasure to have you return in the future. Our very best regards, Novotel Melbourne South Wharf Team

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