Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,716 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,716 reviews

TripAdvisor Rating  4.4/5  509 reviews

Customer review rating 2.0/5

Roland S. Couples - Confirmed reviews ALL

Reception staff were not friendly. The room was not clean. Bathroom basin had toothpaste residue and the basin was stained yellow. The room was noisy from the freeway and being next to the elevator.

Dear Roland, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations in several areas. Your Platinum status in our loyalty program reflects your valued patronage, and we regret not meeting the standards you deserve. Our team takes full responsibility for the lapses you encountered. Regarding the challenges with noise levels, we offer rooms on higher floors which are typically quieter, and our front desk is always available to assist with room changes when possible. We’ve reinforced our cleaning protocols to ensure all areas meet our high standards. We appreciate your positive note about the ease of booking through our platform. Your feedback is crucial, and we will use it to improve our service delivery. We hope you will consider staying with us again in the future. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Mohan R. Families - Confirmed reviews ALL

Family friendly hotel

Dear Mohan, We thank you for your kind review. It is wonderful to hear about your positive experience at Novotel Melbourne South Wharf. We are delighted that our family-friendly environment contributed to your enjoyable stay. Our team takes pride in creating welcoming spaces for guests of all ages, and we appreciate your recognition of this effort. However, we regret any missed opportunities to enhance your visit further. Please know our staff is always available during stays to address any preferences or requests guests might have. Moreover, we are thrilled you found our location convenient for your needs. Being steps away from premier attractions and transport links helps our guests make the most of their Melbourne adventures, and we hope it added ease to your family trip. We look forward to welcoming you back soon. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Dheeraj M. Families - Confirmed reviews ALL

Our requirements were fulfilled by helping staff. It was so good to spend time with family at Novotel south wharf

Dear Dheeraj, Thank you for this review. We’re thrilled you had a great time with your family at Novotel Melbourne South Wharf. It’s wonderful our team could meet your needs and that you appreciated the support during your stay. We take pride in making family moments memorable and are glad you found everything to your liking through the Accor ALL App booking. We look forward to seeing you again on a future trip. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Ronald Z. Families - Confirmed reviews ALL

Good location and the view this time was awesome as we got to overlook Crown and see the fireworks clearly! Thanks for the birthday card for my daughter too.

Dear Ronald, Thank you for your positive feedback. We are delighted you enjoyed your recent stay at Novotel Melbourne South Wharf. It’s wonderful that you found our location convenient and appreciated the stunning city views from your room. We’re also thrilled that the birthday card added a special touch to your daughter’s celebration. Our team takes pride in creating memorable moments for families like yours. We look forward to seeing you again on a future trip. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Nada Q. Couples - Confirmed reviews ALL

Thankyou - the person we spoke to when booking was lovely and so helpful. Our stay was nice, room clean and staff easy to deal with.

Dear Nada, Thank you for letting us know how satisfied you were with your recent stay. We’re delighted to hear that our team provided such helpful service during your booking and stay. Knowing you found your room clean and interactions with our staff enjoyable truly motivates us to maintain these standards. As a valued ALL - Accor Live Limitless Silver member, your continued trust means a lot. We’re thrilled you scored your experience an 8 and appreciate your recommendation to others. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,105 reviews 9.1/10 Location
  • 2,683 reviews 8.2/10 Room
  • 2,555 reviews 8.4/10 Service
  • 61 reviews 5.6/10 WiFi
  • 1,130 reviews 8.7/10 Cleanliness
  • 579 reviews 6.6/10 Breakfast
  • 518 reviews 5.2/10 Value
  • 422 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.