Novotel Melbourne South Wharf

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Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 71 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

  • By plane

    MELBOURNE At 23km / 14 miles

  • By train

    SOUTHERN CROSS At 1km / 0 miles

  • By train

    SOUTHERN CROSS At 1km / 0 miles

GPS:-37.825365, 144.950306

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Whether travelling for business or leisure, Novotel Melbourne South Wharf provides sophisticated yet comfortable guest rooms removed from the hustle and bustle of city life. From the hotel's elevated position with floor-to-ceiling windows, each room offers striking views from the city to the bay. Rooms at this stunning Melbourne hotel feature a Novotel Live 'N Dream signature bed, LED Smart TV with media hub, a minibar, work desk and Complimentary Wireless Internet access.

Our guest reviews

Our guest reviews for
Novotel Melbourne South Wharf

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  71 reviews

TripAdvisor Rating  4.5/5  417 reviews

Great Location

Customer review rating 3.5/5

Mle Business - Confirmed reviews ALL

Great location. Handy to shops, restaurants & events centres. Lovely, accommodating staff. Most of whom went above & beyond for guests. Comfortable beds & pillows. Great facilities. Great breakfast buffet. Negatives were room location next to lifts meant a poor sleep due to the noise & vibration. Limited restaurant menu. Incorrect room service order, lengthy room service contact, RS app doesn’t allow for charges to room, & toiletries were awful. Still a really good stay overall & I’d come again.

Perfect Location, Comfortable Bed and Large Space

Customer review rating 5.0/5

Libby Business - Confirmed reviews ALL

Easy access to Convention Centre, Large room with comfortable bed and a great sized bathroom.

Good stay, nice and clean room

Customer review rating 4.5/5

Daniela M. Couples - Confirmed reviews ALL

Great experience, great location and clean room

Well located but awkward access

Customer review rating 2.5/5

Brad O. Business - Confirmed reviews ALL

Annoying you need to take 2 separate lifts to your room. The room lacked several basics, like no pens, no minibar. Also was not able to adjust room temperature which was overly cold seven after calling reception

Great experience all around

Customer review rating 4.5/5

Ms Business - Confirmed reviews ALL

Very nice new amenities, included breakfast was decent, very well located. Would stay again!

Great location - fit for purpose

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great location - was attending a trade show at the conference centre and the location was perfect for my needs. Room was comfortable and overall the stay was a good experience. Also close to all required amenities and convenient to shops etc.

Dear Eleisha, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramesh Dunna Assistant Manager

Great stay

Customer review rating 5.0/5

Debbie Business - Confirmed reviews ALL

Really nice room, comfortable bed, good customer service, clean, great location

Excellent location

Customer review rating 3.5/5

Rs Business - Confirmed reviews ALL

Friendly reception, clean rooms, perfectly located, good choice for short business trips

Dear Roland, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramesh Dunna Assistant Manager

Great stay

Customer review rating 4.5/5

Greg Business - Confirmed reviews ALL

A great stay with Novotel. Staff are always friendly and rooms and bed comfortable. The breakfast is reliable and coffee good. Definetly recommend.

Dear Gregory, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramesh Dunna Assistant Manager

Well located for Business

Customer review rating 5.0/5

Jd Business - Confirmed reviews ALL

I stayed here for work as I had to be at the convention Centre everyday during my stay which was next door and close to the entrance. All the staff were extremely helpful and friendly. Would stay again.

Dear Jana, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramesh Dunna Assistant Manager

Good

Customer review rating 3.5/5

Paul W. Business - Confirmed reviews ALL

Drop off zone and concierge experience was confusing and unhelpful. Luckily a guest who had previously stayed there was present and advised me where to park and what to do as the person behind the desk wasn’t any help. Everything else was ok

Love, love everything

Customer review rating 5.0/5

Corinne H. Business - Confirmed reviews ALL

The room is extremely clean. Love the decor. Friendly, helpful staff

Dear Corinne, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramesh Dunna Assistant Manager

Great Hotel

Customer review rating 4.5/5

Dorothee V. D. Business - Confirmed reviews ALL

The location is great, right next to ExCel. The food in the restaurant was excellent! The rooms were nice and clean. The staff was friendly. The gym was well equipped. The only thing that didn't work was changing the name of one of our staff, so the check-in didn't work as smoothly.

Dear Dorothee, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramesh Dunna Assistant Manager

Perfect location for my 2 days at the convention centre

Customer review rating 4.5/5

Warren T. Business - Confirmed reviews ALL

Novotel is a great place to stay and would stay there again next time.

Dear Warren, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramesh Dunna Assistant Manager

Great location and amazing views

Customer review rating 4.5/5

Peter J. Couples - Confirmed reviews ALL

Our stay at the novotel was excellent. Lovely views and comfrotable clean rooms. Close to the CBD and places to have a meal. will definitely consider staying here again in the furture

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramesh Dunna Assistant Manager

Meh :( Stay

Customer review rating 3.0/5

Jules Business - Confirmed reviews ALL

I stay here frequently due to location and service but the service was below the usual standard on this trip

Excellent staff

TripAdvisor rating 5.0/5

Marita3707 Business - TripAdvisor review

I stayed on the 17th floor for 2 nights, the room was not large but had everything needed, bed was comfortable, shower was hot, staff went above and beyond when I had an issue with lost car keys. The bar and restaurant had nice seating and quick service.

A happy stay

TripAdvisor rating 5.0/5

Matt D TripAdvisor review

The best thing about this hotel was the wonderful service that was always delivered with a smile. all staff were pleasant. always smiling and very helpful to ensure that your stay was one to be remembered. Thank you to all the dining room staff in particular.

Not as advertised

TripAdvisor rating 2.0/5

AndyMac2022 TripAdvisor review

This stay was booked for a family of four as a “DELUXE TWO BEDROOM CITY VIEW APARTMENT WITH 1 K ING BED AND 2 SINGLE BEDS” Upon arrival it was found that both rooms were made up as king beds. House keeping and reception were asked to rectify this but I was informed that it was not possible as the hotel had no such beds/rooms. This is despite the fact that the booking was specific regarding bedding configuration and made on the Accor website. Bringing this to the attention of reception again the following morning the beds were reconfigured as booked for the second night of my stay. Although the booking stated that the suite featured ‘a Fully Equipped Kitchen’ It was found to have only two drinking glasses, no dishwashing liquid or tea towel, no dish sponge, no dishwasher cleaning tablets and a miserly supply of tea and coffee pods. This was also brought to the attention of the hotel. I was initially advised that the hotel did not provide these but further enquiries the next day resulted in supply of dishwashing liquid, two additional glasses and a sponge. A tea towel and dishwasher tabs were never supplied. The coffee and tea was not replenished. I advised reception upon checkout that I was not satisfied with the service the hotel provided and have requested a refund of the first night’s booking. I have followed this up with an email to the hotel reception and am currently awaiting a response.

Family weekend at South Wharf

TripAdvisor rating 4.0/5

MilduraMarv TripAdvisor review

Good location for anything down the South Wharf / convention centre end of town with an undercover walk to the Casino via Jeff's Shed for those wetter days. Helpful friendly bar staff and upper rooms with good views of the city and Yarra.

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