Dear Cockburn, We appreciate your candid feedback; thank you. We are delighted that you had a great stay and our staff made such a warm impression during your time with us. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Novotel Melbourne South Wharf Team

Dear Crystal K., Thank you for writing a review. We are thrilled that you had the most comfortable sleep in years while staying with us. Our team is so glad the quietness and comfort stood out, and that our concierge left a warm impression. The direct link to the Exhibition Centre made attending your event easy, and we are happy that was convenient for you. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Novotel Melbourne South Wharf Team

Dear Warren, We really appreciate this positive review of your recent visit. We are delighted that our location right beside the Melbourne Convention & Exhibition Centre made your conference experience so seamless. Our team takes real pride in offering a warm welcome, so your mention of friendly staff and a comfortable room means a great deal. We hope that you will stay with us again many more times in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Saima, Many thanks for your valuable feedback. We are glad you had such a comfortable and relaxing stay with us. That said, we regret that the food options did not fully match your expectations. Our team is always available to assist with menu choices during your visit. Finally, we are pleased that your overall experience was a positive one and that our direct access to the convention centre added convenience to your trip. Best regards, Novotel Melbourne South Wharf Team

Dear John A., Thank you very much for your kind feedback. We are delighted that our location worked so perfectly for your business trip and that you had such a great dining experience at Mr Carpano. Your high recommendation means everything to us. We also hope to welcome you back on many more occasions. Best wishes, Novotel Melbourne South Wharf Team

Dear Michael, It was a pleasure to receive your kind feedback. We are delighted that our location right across from the Convention & Exhibition Centre worked so well for your stay. It is great to hear you found us handy for exploring the city, catching a film, and hopping on the trams. Our team is also glad that booking directly with us was a smooth experience and that you value being part of the ALL loyalty programme. We hope that you will return for another excellent experience. Best wishes, Novotel Melbourne South Wharf Team

Dear Deborah, We appreciate your thoughtful review. We are thrilled that you and your family enjoyed such warm hospitality while celebrating your father’s special birthday with us. Our team takes great pride in making moments like these memorable, and it is wonderful that Our staff helped bring your party to life. We are also glad you loved the three-course dinner at Mr Carpano and found the staff there so delightful. Your rooms offered those amazing city views we are so fortunate to share, and knowing everyone you met was friendly and helpful means a great deal to us. Our location right in the heart of South Wharf makes family celebrations even more convenient, with everything you need just steps away. We hope you will return for a memorable stay. Best wishes, Novotel Melbourne South Wharf Team

Dear L., Thank you for writing a review. We are delighted that you found your room modern and comfortable, and we value your overall satisfaction with your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. While our hotel does not have its own car park, we do offer convenient self-parking at the adjacent DFO South Wharf Wilson car park at $65 daily, with ticket validation available at reception. We also regret that our breakfast did not hit the mark for you. Our buffet features fresh seasonal fruits, yogurts, pastries, cereals, and a hot selection, and we also offer an à la carte menu as a lighter alternative. Your feedback about toasted muesli and fruit options has been noted. Additionally, we apologies for the oversight with the shower cap. Please note that as part of our commitment to environmental sustainability, we provide amenities such as shower caps, dental kits upon request. Our team is always on hand to assist with any extra amenities you may need. Nonetheless, we are glad that your overall impression remained positive and that you enjoyed the comfort of your room. The whole team hopes that we may see you again in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear J., Thank you very much for this kind review. We are glad you found our location so convenient for your work trip. Our team takes pride in making every booking process smooth and easy, so it is great to know that side of your stay went well too. We are also pleased you enjoyed our facilities, from the modern rooms to our dining and fitness options, all designed to help you make the most of a short business stay. Your comfort matters greatly to us, and a rating of 7 means we are on the right track. The entire team looks forward to welcoming you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Jenny, Thank you very much for your feedback. We are delighted that Rofi Siamsiati made such a positive impression on your stay. It is wonderful to hear she listened to your concerns and found a suitable outcome for you. Our team takes great pride in caring for our guests, and Rofi exemplifies that commitment. We are sorry for the inaccurate information you received at check-in. Our front desk team is always available to clarify any details and resolve these situations promptly. Nonetheless, we are glad you appreciated our well-located address and the lovely view from your room. Being directly across from the South Wharf DFO and connected to the Melbourne Convention Centre makes it easy to explore everything the area has to offer. We hope that we may be able to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Dear Cecile, Thank you for letting us know your impressions. We are delighted that our location worked so well for your family stay and that Guy made such a warm impression on you at the ground level. Our team takes real pride in keeping the hotel fresh and spotless, so it means a lot to hear that you noticed the inviting scent as you walked in and found your room so clean and comfortable. We are especially happy that your children loved their time with us so much they did not want to leave. Creating that kind of experience for families is what motivates us every day. We hope you will return for a memorable stay. Best wishes, Novotel Melbourne South Wharf Team

Dear Gavin, We appreciate you letting us know about your recent visit. We are delighted that you found our hotel comfortable, clean, and so conveniently placed for walking into the Melbourne CBD. It is wonderful that you appreciated the peaceful atmosphere despite our proximity to the freeway, and that your bed, bathroom, and those lovely bay views all contributed to a relaxing stay. However, we are sorry that the layout of the building made your journey to the room feel a little lengthy. Our reception sits on level five, so reaching the guest floors does require a change of lifts. Our team is always on hand to guide new arrivals through the route. Nonetheless, we are thrilled that your dinner at Mr Carpano left such a strong impression. Our chef takes great pride in crafting a five star Italian dining experience at an accessible price point, and it means a lot that you felt that balance. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Novotel Melbourne South Wharf Team

Dear Anthony, Your feedback matters to us. Your kind words about our night manager are warmly received, and we are glad that the team’s efforts to assist you during your stay left a positive impression. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Arriving to find the room climate control set at an uncomfortable level and discovering that the entertainment system was not functioning must have been frustrating. We also regret that the gesture extended afterwards did not feel sufficient to you, as your comfort is our priority. Nonetheless, it is heartening to know that our staff members made a genuine attempt to turn things around, and we appreciate your recognition of their dedication. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Novotel Melbourne South Wharf Team

Dear Christopher, Thank you for taking the time to share your feedback. We are thrilled that you made the most of our South Wharf location, with the Convention Centre right at our doorstep and the riverfront dining precinct just a short stroll away. It is wonderful to know that your room upgrade exceeded your expectations and that both your welcome drink and amenity hit the mark. We are also glad you took part in our Greener stay programme, it is a simple way to make a meaningful difference during your visit. Your loyalty as an ALL Gold member means a great deal to us, and we are proud that your experience reflected the care our team puts into every stay. All of the team look forward to seeing you again in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Akshay, Thank you for your valuable feedback. We are delighted that your room upgrade met your expectations and that you would recommend our hotel to others. That said, we are sincerely sorry that some aspects of your stay did not live up to what you anticipated. The wait at the egg station during Sunday breakfast was understandably frustrating, and we regret that the culinary experience both in the morning and at our Italian restaurant fell short of the standard we strive for. The mix-up with your leisurely days package should not have occurred, and we appreciate you bringing it to our team’s attention so it could be resolved on the spot. Nonetheless, your willingness to recommend Novotel Melbourne South Wharf means a great deal to us, and your overall satisfaction reflects the positive impression your stay left despite these hiccups. We hope we have the opportunity of seeing you again in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Vicki, We are delighted that our reception team made you feel welcome with their helpful and courteous service. It is great to know that you found your room clean and comfortable, and that our Level 6 bar and restaurant staff left such a positive impression. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the room service meal fell short of the quality we aim for, and we have shared your comments with our kitchen team. We also noted your observation about the foyer, our housekeeping team works hard to keep our spaces fresh and welcoming at all times. Finally, we are pleased that our location made your conference at the Convention Centre so convenient. Being directly connected to the MCEC is something we know our business travellers truly value. We hope to see you again in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Mick, Thank you for sharing such a valuable review. We are delighted that you and your wife had such an enjoyable stay and that our team made you feel well looked after. Their friendly and helpful approach is something we truly value. That said, we are sorry that your sleep was disrupted by the bed configuration. A restful night is essential, and we regret that this fell short for you. Our Deluxe King rooms feature zip-together mattresses, and our reception team is always happy to help with any comfort concerns during your stay. Nonetheless, it is wonderful that you loved our location and found the breakfast delicious. Our setting in South Wharf, with direct access to the convention centre and DFO shopping, really does make exploring Melbourne easy. We would love to have you return in the future. Kindest regards, Novotel Melbourne South Wharf Team

Dear Harper, We are grateful for the time you took to review your recent visit to our hotel. We are glad you found our direct access to the Melbourne Convention & Exhibition Centre so convenient for your conference. It is rewarding to know our location made your business trip that much easier. That said, we are sorry the internet speed fell short during your stay. Our complimentary high-speed WiFi is designed to keep guests connected across all rooms and social spaces, and our front desk team is always on hand to help troubleshoot any connection issues. Nonetheless, we are delighted that Joanne in the restaurant left such a lovely impression. She takes great pride in looking after our guests, and we will make sure your kind words reach her. We would love to welcome you back. Best regards, Novotel Melbourne South Wharf Team

Dear Amanda, We really appreciate your feedback. We are delighted that our location suited the purpose of your family trip and that you found the beds comfortable, allowing you to rest well during your stay. Your room, while compact, met your needs, and we are pleased it served its purpose effectively. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our reception is situated on level 5, which means guests do need to take a lift to check in before accessing the accommodation floors above. We understand this layout can feel unusual at first. We also regret the oversight with your bins on the second day, as daily housekeeping is a standard part of our service. Our team is always available to address these rare situations promptly had we been made aware. Nonetheless, being directly across from the DFO shopping centre is something we are glad you appreciated, and we hope you managed to take full advantage of the 180 plus retail brands just steps from our door. It would be a pleasure to have you return on another occasion. Kind regards, Novotel Melbourne South Wharf Team