Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,624 reviews

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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,624 reviews

Customer review rating 4.0/5

Xanthe S. Business - Confirmed reviews ALL

Bed was comfortable and great location for what I required. Room service was not able to be contacted the first night I arrived so ended up getting uber eats and the second time took an hour and a half to be delivered. The bathroom door hinges were thick with dust but otherwise room felt clean and tidy.

Dear Xanthe, We’re grateful for your positive feedback. We are delighted that you found your bed comfortable and enjoyed our prime location during your business trip. However, we sincerely regret that some aspects of your stay fell short of your expectations. Our team strives to ensure seamless service delivery and we are addressing the delays you experienced to enhance our room service efficiency. We also take your feedback on sustainability initiatives seriously as we continue to refine our environmental practices. Nonetheless, we value your loyalty as a Silver ALL member and hope our location offered convenient access to nearby amenities for both business and leisure needs. We look forward to the pleasure of welcoming you back. Many thanks again, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Tim H. Business - Confirmed reviews ALL

Excellent location, great daily service, great restaurant, friendly staff

Dear Tim, Thank you for your positive feedback. It’s wonderful that your time with us left such a positive impression. We’re delighted our team’s warm approach and attentive daily service stood out during your visit. The ease of access to nearby attractions and transport is something we take pride in, and we’re thrilled it added convenience to your stay. Our restaurant team will be equally pleased to know their efforts contributed to your enjoyable experience. The entire team look forward to welcoming you back for a future visit. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Camille S. Solo - Confirmed reviews ALL

Came alone for conference, but felt very brave arriving and staying at a motel all by myself … l felt very safe and secure. There was a couple of things l rang reception for and help came extremely quickly

Dear Camille, Many thanks for sharing your review. It is wonderful to know you had such a positive experience at Novotel Melbourne South Wharf. We are thrilled that you felt safe and secure during your solo stay, and that Joanne provided such attentive assistance both at reception and with your luggage. Our team takes pride in responding promptly to guest needs, and we’re glad this efficiency contributed to your comfort. That said, we regret the discomfort caused by the afternoon heat in your room. Due to our building’s glass design, temperatures can rise in direct sunlight, and we encourage guests to adjust the individual air conditioning controls for immediate relief. Finally, we’re pleased our central location added convenience to your conference visit. Being steps from the Melbourne Convention Centre allows many guests to maximize their time while exploring the vibrant South Wharf precinct. We hope to welcome you back again in the future. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Janice T. Business - Confirmed reviews ALL

Ideal location for attending convention. Spacious room. Nice smelling amenities.

Dear Janice, We are grateful for the time you took to review your recent visit. We’re delighted you found our location ideal for attending your convention and enjoyed the spaciousness of your room. Your kind words about our amenities and the ease of confirming your reservation are truly appreciated. However, we regret that the internet speed during your stay did not meet your expectations. We continuously work to enhance our connectivity and appreciate your understanding. Nonetheless, we’re pleased our loyalty program added value to your experience. It’s wonderful to know you’d recommend both our hotel and ALL® to others. We hope the convenience of our proximity to Melbourne Convention Centre helped streamline your visit. It would be a pleasure to have you stay with us again in the future. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Sandra W. Couples - Confirmed reviews ALL

Excellent staff service but should not have to ask for 2 teabags for a cup of English Breakfast tea. It seems our allowance was 2 bags for our 3 night stay!

Dear Sandra, Many thanks for sharing your review. We are thrilled you enjoyed your stay at Novotel Melbourne South Wharf. It was a pleasure to hear how much you valued our team’s attentive service, particularly during your mornings here. We take pride in creating warm moments for our guests. That said, we regret any inconvenience you experienced regarding room amenities. Fresh supplies are always available upon request, and we encourage guests to reach out to our 24-hour staff for immediate assistance. Finally, our location near the Entertainment Centre and South Wharf Promenade makes us a convenient choice for exploring Melbourne. We hope it added ease to your visit. We look forward to welcoming you again. Best regards, Novotel Melbourne South Wharf Team

Other web-users rate our hotel

  • 2,093 reviews 9.1/10 Location
  • 2,655 reviews 8.2/10 Room
  • 2,509 reviews 8.5/10 Service
  • 58 reviews 5.4/10 WiFi
  • 1,113 reviews 8.7/10 Cleanliness
  • 585 reviews 6.7/10 Breakfast
  • 520 reviews 5/10 Value
  • 414 reviews 8.9/10 Vibe

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