Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,327 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Room 1

Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,327 reviews

Customer review rating 4.0/5

Stephen C. Solo - Confirmed reviews ALL

Dear Stephen, Thank you for taking the time to share your thoughts with us. We’re glad you found your room comfortable and enjoyed the vibrant views from your window. It’s wonderful to hear the bed provided a restful sleep and the bathroom met your standards. Your kind words about the dinner at Mr. Carpano’s are much appreciated, especially your praise for the snapper and duck fat potatoes. Our team takes pride in delivering excellent service, so it’s rewarding to know your experience there was memorable. We regret that our breakfast options didn’t fully meet your preferences. While we’re pleased to prepare eggs to order upon request, we understand this can affect the temperature of other items. Your feedback about à la carte alternatives is valuable and will be shared with our culinary team. Nonetheless, we’re delighted our peaceful setting and cityscape vistas enhanced your stay. It’s also heartening to hear a team member stood out, even if their name escapes you. We’re thrilled you plan to return and can’t wait to welcome you back. It would be a pleasure to welcome you back on a future occasion. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 3.5/5

Faye G. Business - Confirmed reviews ALL

Dear Faye, Thank you very much for your feedback. We are delighted to hear you found our breakfast offerings to your liking, despite the wait for coffee during peak times. Our team strives to provide a variety of options to cater to different preferences, and it’s rewarding to know this aspect of your stay stood out. That said, we sincerely regret the inconvenience you experienced with the elevator access and internet connectivity. Our lifts are designed to prioritize guest security, and we are reviewing ways to streamline this process during busy periods. Regarding the internet speed, we are actively working to enhance our network capacity to ensure seamless connectivity for all guests. Nonetheless, we are pleased your overall experience was positive. Our prime location near the DFO Shopping Centre and Melbourne Convention Centre offers convenience for both business and leisure, and we hope this added to the enjoyment of your visit. We look forward to welcoming you back on a future trip. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Michelle L. Business - Confirmed reviews ALL

Dear Michelle, Thank you for your positive feedback. We’re delighted your check-in experience matched the efficiency we strive for. Our team takes pride in ensuring arrivals feel seamless, especially for business travelers like yourself. It’s wonderful to hear our staff made you feel welcome from the moment you arrived. We’ve shared your compliments about the baggage service with our porters, they’ll be thrilled to know their efforts contributed to your comfort. Being steps away from both the convention center and retail outlets is something we value for our guests’ convenience. We trust this location supported your professional commitments while offering easy access to Melbourne’s vibrant South Wharf precinct. We look forward to welcoming you back. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Robert G. Business - Confirmed reviews ALL

Dear Robert, We appreciate you sharing your comments with us. We are delighted your overall experience reflected the high standards we strive to maintain. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We take note of your feedback on dietary preferences and will review how we can better accommodate all guests. We also regret any oversight in extending your welcome benefits as a Silver member. Nonetheless, we trust our central location near the convention center and shopping precinct added convenience to your business trip. We do hope to be able to welcome you back in the future. Kindest regards, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Jett N. Solo - Confirmed reviews ALL

Dear Jett, It was a pleasure to receive your kind feedback. We are thrilled you had such a wonderful stay with us. Your kind words about our team’s warm welcome and the comfort of your room mean a great deal. We take pride in creating inviting spaces for our guests, and it’s fantastic to hear you found yours both modern and well-maintained. That said, we regret any inconvenience caused by the bathroom facilities. Our maintenance team works diligently to address such matters promptly, and we appreciate your understanding. Nonetheless, we’re delighted Mr Carpano left a lasting impression, especially with Agrata’s attentive service. As a Gold member, your continued trust in our loyalty program is equally valued, we’re glad it continues to enhance your stays. The entire team looks forward to welcoming you back for a future visit. Kind regards, Novotel Melbourne South Wharf Team

Other web-users rate our hotel

  • 1,973 reviews 9.2/10 Location
  • 2,482 reviews 8.2/10 Room
  • 2,345 reviews 8.6/10 Service
  • 57 reviews 5.2/10 WiFi
  • 1,044 reviews 8.5/10 Cleanliness
  • 571 reviews 6.5/10 Breakfast
  • 479 reviews 5/10 Value
  • 389 reviews 9/10 Vibe

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