Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,229 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Room 1

Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,229 reviews

Customer review rating 3.5/5

Ben F. Couples - Confirmed reviews ALL

Dear Ben, We appreciate your candid feedback; thank you. It’s wonderful to hear our team made you feel welcome and that you enjoyed dining at our Italian-inspired restaurant. Your appreciation for the cleanliness and tranquility of your room aligns with our commitment to creating restful environments for all guests. However, we sincerely regret that some aspects of your stay fell short of your expectations. We take note of your observations about in-room amenities and connectivity, and will review these points carefully. Our complimentary high-speed internet service is regularly maintained, and we encourage guests to contact our 24-hour desk for immediate assistance with any technical needs. Finally, we’re delighted our location near the exhibition centre and DFO added convenience to your visit. The direct access to Melbourne’s Centre makes us a favorite for both business and leisure travelers exploring South Wharf. It would be a pleasure to welcome you again in the future. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Mick W. Business - Confirmed reviews ALL

Dear Mick, Please accept our sincere thanks for this kind feedback. We are delighted to hear about your enjoyable stay with us. Your kind words about our team members at the bar have been shared with them directly. We’re equally pleased you appreciated the comfort of your room and the panoramic views from our upper floors. It’s wonderful to know our loyalty program continues to meet your expectations as a valued Gold member. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Steven T. Solo - Confirmed reviews ALL

Dear Steven, It was a pleasure to receive this kind review of your time with us. We’re delighted you found our team welcoming and your accommodations clean and comfortable. Ava will be thrilled to hear she contributed positively to your experience. That said, we sincerely regret the bathroom issue you encountered. Our maintenance team conducts regular checks to prevent such occurrences and we appreciate you bringing this to our attention. Finally, we’re pleased our location proved convenient for your event at the Convention Centre. Being steps away from Melbourne’s key venues remains one of our strongest assets. We look forward to welcoming you back. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 1.0/5

Nathan M. Couples - Confirmed reviews ALL

Dear Nathan, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your stay didn’t meet your expectations. Our parking details are available through multiple channels including our booking platform and reception signage, and we regret any confusion this may have caused. We understand how frustrating it must have been to arrive without clear information about the parking situation, and we appreciate you bringing this to our attention. We’ll review how this information is communicated so future guests are better informed before they arrive. We’re also very sorry to hear about your experience with the king bed. A comfortable night’s sleep is one of the most important parts of any stay, and it’s disappointing to know the bed configuration affected your rest. We also regret that your concerns at checkout weren’t handled with the care and understanding you deserved. Your feedback has been shared with our team so we can improve both our communication and our service. Thank you again for your honest comments. While we’re sorry we’ve left you with this impression, we appreciate the opportunity to learn from your experience and improve. The whole team hopes to have the pleasure of seeing you again. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Paula W. Couples - Confirmed reviews ALL

Dear Paula, Thank you for your positive feedback. We’re delighted your two-night stay provided a comfortable base to explore the Exhibition Centre and Southbank. Our team takes pride in offering modern spaces designed for relaxation and convenience. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Please know our staff is always available to address any needs during your visit. Nonetheless, we’re thrilled our central location made it easy to enjoy Melbourne’s vibrant surroundings. The direct access to nearby attractions remains a highlight for many guests. We look forward to welcoming you back. Kind regards, Novotel Melbourne South Wharf Team

Other web-users rate our hotel

  • 1,943 reviews 9.2/10 Location
  • 2,421 reviews 8.2/10 Room
  • 2,283 reviews 8.7/10 Service
  • 59 reviews 4.4/10 WiFi
  • 1,032 reviews 8.6/10 Cleanliness
  • 546 reviews 6.7/10 Breakfast
  • 465 reviews 5.1/10 Value
  • 378 reviews 9/10 Vibe

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