Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,809 reviews

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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,809 reviews

TripAdvisor Rating  4.4/5  509 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Chris M. Business - Confirmed reviews ALL

Your staff are excellent. Can I suggest that you advise guests re the carparking entry being prior to the reception area. It took me 20 minutes longer to get into the carpark after cutting a lap. Also $ 65.00 parking for a guest is well and truly over the top when we are paying over $400 to stay the night

Dear Chris, Thank you for reviewing your recent stay. We’re delighted our team members made such a positive impression during your stay, particularly those at our Level 6 bar who contributed to your satisfaction. That said, we regret the challenges you experienced with parking accessibility and cost transparency. Our self-park facility at 7 Convention Centre Place offers 24/7 access with security patrols, and we’ll review how to better communicate directions during booking. Regarding room amenities, our standard offerings include premium tea selections while suites feature additional comforts. Nonetheless, we hope you appreciated our prime location opposite South Wharf DFO and direct access to Melbourne Convention Centre during your business trip. Thank you again; it would be a pleasure to welcome you back. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Mclaren M. Business - Confirmed reviews ALL

This hotel is great being near Southbank precinct, convention centre and DFO centre.

Dear M., Thank you very much for these kind comments. It’s wonderful you appreciated key elements of your stay with us. However, we’re sorry certain services fell short during your visit. Please know we value this input to help maintain quality. Nonetheless, we hope our prime position near Melbourne’s key destinations added convenience to your business trip. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 0.5/5

Jefferson G. A. Business - Confirmed reviews ALL

I was told by reception staff after checking in (who even checked with management and called me in my room to confirm) that I was eligible for credit of points for this stay. I am now very disappointed to see on ALL app that apparently the stay is now regarded as being “ineligible for earning points”. I have booked at Novotel South Wharf multiple times this year using the same method with no issues. Now being told that credit for staying is no longer eligible. I don’t understand why, especially when told by staff that it would be credited. It’s really not good enough. You should be looking after your loyalty program members better. I travel for work a lot and I’m seriously thinking of avoiding your hotel going forward unless this is fixed. That said, I am booked to stay there next Monday (organised before this issue came up) and will be bringing this up in person when I get there.

Dear Jefferson , Thank you for reaching out, and I am truly sorry for the confusion and frustration this issue has caused. As a valued ALL loyalty member, you deserve clear and accurate information, and I completely understand how disappointing it must have been to see your stay marked as ineligible after receiving confirmation at check-in. After carefully reviewing your booking, I can confirm that the rate code was automatically recognized by the system as ineligible, which is why your points did not credit as expected. This was a system classification and not a reflection of your actual eligibility booking channel. I sincerely apologies for the conflicting information you received and for the inconvenience this caused, especially given your loyalty and previous stays booked in the same way. To resolve this promptly, we have manually credited your points today, and they should now appear in your ALL account. Your feedback is very important, and we are addressing this internally to prevent similar issues going forward. For any future bookings, we kindly recommend contacting our hotel directly so we can ensure your reservation is linked to an eligible rate and that your membership benefits are correctly applied. We appreciate your understanding, and we look forward to welcoming you next Monday. If you would like to discuss this further during your stay, our team will be more than happy to assist. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Janine O. Solo - Confirmed reviews ALL

Great location and staff are very polite and friendly

Dear Janine, Please accept our sincere thanks for this glowing review. We’re delighted you enjoyed your stay at Novotel Melbourne South Wharf. It was our pleasure to offer you convenient booking through our website and showcase our prime location near Melbourne’s key attractions. Our team takes pride in delivering friendly service that makes guests feel welcome throughout their stay. We’re particularly glad to hear our ALL loyalty programme enhanced your experience. Your continued support motivates us to maintain these high standards for all our Classic members. We look forward to welcoming you back on a future visit. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 2.0/5

Hall B. Business - Confirmed reviews ALL

The team needs to go back to basics. 1. Experience at Mr Carpano for breakfast was terrible. Didn't want buffet, given a menu and told to sit for someone to take an order. 10 minutes, no one came. I get up to order a coffee, seat get taken, only available was a table with empty plates. I wait longer, no service. Getting up again I ask to change to buffet so I can get on with my day. Staff says I have plates on my table and I have eaten. I explain the fact I am getting up to order since no one came. Overall what should be a seamless experience, became 40 mins of wasted time. 2. No water etc provided as a Platinum Member. They provided a card on my second day in the afternoon supposedly coming at 3:00pm~, then later in the night. By that time, I had purchased my own because it wasn't provided upon check in. I did check in earlier, though, took over 24hrs for them to come the first time to offer - for which I don't like staff entering my room.

Dear B., Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced. Your breakfast at Mr. Carpano should have been handled promptly and professionally, and we understand how frustrating it must have been to wait so long without service. We also regret that your welcome amenities, including water as a Platinum Member, were not provided at check-in. Receiving them more than a day later after you had already purchased your own is not the level of service you should expect. We also understand that your room is consistently on “Do Not Disturb,” making timely delivery at check-in even more important. We truly appreciate your feedback, and we apologize that your experience did not meet the standards we strive to uphold. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Novotel Melbourne South Wharf Team

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.