Novotel Melbourne South Wharf Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 9,743 reviews

ALLSAFE approved hotel

Information message

Novotel Melbourne South Wharf
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+ 23 Services

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 south wharf
australia

Fax: (+61)3/90580488

Check-in from 14h00

Check out up to 11h00

  • By plane

    MELBOURNE At 23km / 14 miles

  • By train

    SOUTHERN CROSS At 1km / 0 miles

  • By train

    SOUTHERN CROSS At 1km / 0 miles

GPS:-37.825365, 144.950306

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Whether travelling for business or leisure, Novotel Melbourne South Wharf provides sophisticated yet comfortable guest rooms removed from the hustle and bustle of city life. From the hotel's elevated position with floor-to-ceiling windows, each room offers striking views from the city to the bay. Rooms at this stunning Melbourne hotel feature a Novotel Live 'N Dream signature bed, LED Smart TV with media hub, a minibar, work desk and Complimentary Wireless Internet access.

Our guest reviews for
Novotel Melbourne South Wharf

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,743 reviews

TripAdvisor Rating 4.5/5

394 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

We were spoilt and understandable in the current situation, but reaslly appreciated it

Customer review rating 4.5/5

Rob Business - 06/04/2020 Confirmed reviews ALL

Appreciated the efforts and excellent customer service in these difficult times.

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

COVID emergency preparedness

Customer review rating 4.0/5

Lo… Business - 01/04/2020 Confirmed reviews ALL

in difficult times real excellent professional support

Dear Lars-Oliver, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback.Thank you for supporting us during such a difficult time. We hope that you and your family are safe and well, and hope to welcome you back when everything has settled. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

Great location & service

Customer review rating 4.5/5

Chris D. Couples - 31/03/2020 Confirmed reviews ALL

Room was a birthday gift Service from ground floor to reception was very good. We were up graded due to my birthday which was a pleasant surprise

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I am so pleased that our staff could make your birthday special. Thank you for letting us help you celebrate! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

Great Location, good value

Customer review rating 4.5/5

Gary Couples - 30/03/2020 Confirmed reviews ALL

Friendly staff, and good experience

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I am glad that you love our unique South Wharf location as much as we do! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

Perfect location, great hotel!

Customer review rating 5.0/5

Wendy Families - 29/03/2020 Confirmed reviews ALL

I stayed with my daughter and they were very obliging by extending our check out time so that we were able to make the most of our day. Very comfortable beds, fantastic service all round and great food with excellent value for money. I stay there every time I go to Melbourne.

Dear Wendy, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so glad that we could help yourself and your daughter enjoy a memorable time in South Wharf. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

Awesome staff!

Customer review rating 5.0/5

Matt &. B. Couples - 28/03/2020 Confirmed reviews ALL

From the minute we arrived to the moment we left, we could not fault the staff. They were all extremely friendly and helpful, they made our stay even more enjoyable. The view from the room was great and the room was exceptionally clean. Thanks for making our stay great

Dear Matt and B., We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I am so glad that you love our wonderful staff as much as we do - we are certainly very lucky to have such a passionate and friendly team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

good stay

Customer review rating 4.5/5

Anonymous Couples - 28/03/2020 Confirmed reviews ALL

very friendly staff at front desk. was able to check in early which was good.

Dear Judith, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

Great service in a tough situation

Customer review rating 4.5/5

Vaughan Couples - 26/03/2020 Confirmed reviews ALL

We stayed just before the lockdowns started to be announced. Staff remained professional & positive in the face of great uncertainty. As with our previous visits, the location & quality of the hotel were perfect for our needs.

Dear Vaughan P., We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Jamie -. G. Couples - 26/03/2020 Confirmed reviews ALL

Really enjoyed time away with my wife celebrating our 25th anniversary. Last chance prior to COVID-19 took hold

Dear Jamie, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I am so glad that you and your wife had the chance to enjoy your special occasion before these crazy times set in! We hope you're staying safe and healthy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

Perfect Location

Customer review rating 5.0/5

Laura Families - 24/03/2020 Confirmed reviews ALL

Friendly staff Clean and well appointed rooms Ideal location

Dear Laura C., We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Alison H. Friends - 24/03/2020 Confirmed reviews ALL

Staff excellent, a bit further to walk to theatres

Dear Alison H., We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Overall good. Had two rooms but internet access for only one room. Rooms were clean.

Dear Donald L., We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Absolutely Amazing

Customer review rating 5.0/5

Anastasia Friends - 23/03/2020 Confirmed reviews ALL

Staff and the entire experience was amazing. Felt very welcomed and accomadated.

Dear Anastasia S., We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Anonymous Solo - 22/03/2020 Confirmed reviews ALL

Came into Melbourne for one night and loved that the valet was still operating and the service as amazing.

Dear Courtney, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Cannon General Manager

great stay, sad circumstances

Customer review rating 4.5/5

Robert L. Business - 22/03/2020 Confirmed reviews ALL

excellent staff, great location, great room, fantastic pillows!!!

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Melbourne South Wharf. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Tim Cannon General Manager

Good location, clean comfortable room friendly staff

Customer review rating 4.0/5

Colin Couples - 22/03/2020 Confirmed reviews ALL

Nice place to stay great breakfast,

Dear Colin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tim Cannon General Manager

great place to stay

TripAdvisor rating 5.0/5

franktina2020 24/02/2020 TripAdvisor review

Stayed for 3 nights to watch the tennis. Great hotel and great location. The hotel is right across from the DFO, shopping + food right over the road and a short stroll to the city centre and the casino. Our room was very clean and well presented and staff were friendly and helpful.We will definitely be back.

Dear franktina2020 Thanks for taking the time to share your experience with others online. We are delighted that you enjoyed your stay and our great location during your time with us in Melbourne. We look forward to welcoming you back again in the near future. Kind regards,

Chicago / Flemington Weekend

TripAdvisor rating 3.0/5

107bernardw 20/02/2020 TripAdvisor review

4th Stay at this Hotel and 1st time to dine in the restaurant and also breakfast. The Hotel itself is very clean & comfortable. However, the quality of food is not up to par nor are the staff experienced in providing customer service. Urgently need an experienced Front of House person. Upon check out, the Front Desk Manager was extremely professional in listening to my issues and reduced the cost of dinner accordingly.

Great location

TripAdvisor rating 5.0/5

Graham1842680 Business - 20/02/2020 TripAdvisor review

I have stayed several times at the Novotel - South Wharf, Melbourne. Great access when driving, just off the freeway and always parking available. Also easy access in and out by road. The hotel is located near great restaurants and close to the CBD. The staff are always friendly and the hotel is presented well. Great place to stay.

Dear Graham1842680, Thank you for your loyalty and for taking the time to share your experience with others. We are delighted that you had another great stay with us. We look forward to welcoming you back again soon. Kind regards,

Location, Location, Location.

TripAdvisor rating 5.0/5

RayH2808 05/02/2020 TripAdvisor review

From check in to checking out everything was superb. My only criticism was the bed but that is only because I like a firm mattress which is better for my back. One suggestion I would make is to let incoming patrons know that the parking is in the multi story car park next door. This would save driving past the car park looking for the hotel car park.

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