Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,575 reviews

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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,575 reviews

Customer review rating 0.5/5

Teena W. Solo - Confirmed reviews ALL

My stay was way less than ideal, my rooms aircon would not lower, so I had no sleep, I rang reception twice during the night and was assured this would be fixed, it wasnt. The next morning I approached reception and they promised that a maintenance crew were on the way and it would be fixed and they would book out another room just in case - great I thought and at lunch time they rang and confirmed the a/c had been fixed, however after getting back late in the afternoon my a/c was not working - the issue is, I suffer from a medical condition and having no sleep put this into a spin which took all day and night to work on and I nearly got to the stage I had to call an ambulance. My plans in Melbourne had to change, my stay was way less than ideal and I want my money refunded as this ruined my trip and even upon leaving the a/c still wasnt working. Staff were excellent, I cannot complain about that at all.

Dear Teena, Thank you for taking the time to share your feedback with us. We are pleased to hear that the kindness of our bar manager provided some comfort during your stay, especially given the health concerns you encountered. Our team strives to offer compassionate service, and it’s heartening to know this effort was appreciated. However, we are deeply sorry for the significant challenges you faced with the air conditioning in your room and the resulting impact on your well-being. While our rooms are equipped with individual climate controls and double-glazed windows, we acknowledge the system’s performance fell short during your stay. We also regret that the disruption to your rest affected your medical condition and travel plans, which is not the experience we aim to provide. Nonetheless, your recognition of our staff’s dedication is valued. We take pride in their commitment to guest care, even amid unforeseen difficulties. We certainly hope that we can welcome you back again. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 3.5/5

Norly I. Business - Confirmed reviews ALL

Only issue I had was that I had a $30 credit for food from the company with my room that was never told to me at the time of check in. So I went and paid for my meals/ breakfast outside until a colleague told me after I had checked out. She did not know about it either. It would have been good to know at the time if check in.

Dear Norly, We are grateful for the time you took to review your recent visit. We are delighted that you found your room comfortable and appreciated our convenient location close to key business hubs. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. While we aim to ensure all inclusions are clearly communicated during check-in, we regret this instance fell short and are reviewing our internal processes accordingly. Please note that the Company did not give $30 credit, but there was a contracted $30 breakfast package that could be purchased by guest should they wish to have breakfast, Nonetheless, it’s wonderful to know your overall experience was positive, aligning with our commitment to providing seamless stays for corporate travelers. Our proximity to the Melbourne Convention Centre remains a valued asset for guests balancing work and leisure. It would be a pleasure to have you return on another occasion. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Joanne C. Friends - Confirmed reviews ALL

Good location. Nice rooms. Mattress was great. I found the scent in the foyer areas overwhelming and made me feel sick.

Dear Joanne, We would like to thank you for taking the time to review your time at our hotel. We’re delighted you enjoyed our convenient location and found your room comfortable, particularly appreciating the mattress quality. That said, we sincerely regret that some aspects of your stay did not meet expectations. Our team works to maintain efficient check-in experiences and a welcoming environment, and we will review your feedback to enhance these areas. Your note on the towels has been passed to our housekeeping team to ensure preferences are respected. We’re glad your overall stay was pleasant and that you found our location ideal for exploring Melbourne. The proximity to local attractions and transport links is something many guests value. It would be a pleasure to have you return on another occasion. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Michelle R. Couples - Confirmed reviews ALL

Our room was quiet and the bed comfortable. Location was perfect with walking distance to shops, cafes and Marvel Stadium.

Dear Michelle, Thank you for your positive feedback. We are delighted to hear you appreciated the quiet comfort of your room and our prime location near Marvel Stadium and local attractions. That said, we sincerely regret the technical issues you encountered during your stay. Our team is addressing this to ensure seamless experiences moving forward. On another note, shower caps are available upon request for all guests. Finally, we are thrilled our location added convenience to your Melbourne visit. Your classic status allows easy booking through the Accor ALL App for future stays. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Customer review rating 2.5/5

Garcia C. Business - Confirmed reviews ALL

I dont normally provide feedback for accommodation. Overall, accommodation and level of comfort was okay for the price... However, some feedback I hope that you will take on: 1. Late night room service - I tried calling room service several times between 10pm and 10:45pm on Monday 23/3 on line #3 as per the in-room instructions. The phone kept ringing without any diversion to a different line with active operator, voice mail or ring out... One time someone picked up my call on #3 however they hung up straight away! I eventually called reception who took my order - they said the room service line is not manned late night which is never mentioned anywhere... 2. Late night food - the fried rice I ordered was atrocious. I understand you dont have kitchen staff late night, however the microwaved frozen fried rice I received was barely warm and soggy. Horrible food. You need to update the late night menu to only offer meals you can make and provide with good quality. 3. Access cards - my card was deactivated early twice. This resulted in me spending about 15min each time going to reception having my card reset and going back to my room to try. Frustrating to not be able to go into your room after a long day out 4. Aircon - The aircon controls in the room do not work. I can only adjust the fan speed in the room, however the room target temperature is just a number on the display... not an actual setting I can apply. I set my aircon at 21c/high fan overnight and it was still 24.5c in the morning! 5. Cellular/4G/5G reception - mobile reception in the building is shocking. Im am with Telstra and despite having 5G reception, I cannot download or do anything.

Dear Garcia, Thank you for taking the time to share your detailed feedback. While I’m pleased to hear that the overall accommodation and comfort met expectations for the price, I sincerely apologize for the multiple issues you encountered during your stay. Your experience clearly fell short in several important areas. Regarding late-night room service, I’m very sorry for the difficulty you had reaching the team and for the lack of clear information about service availability. The experience you described calls going unanswered and being disconnected is unacceptable, and we will review both our phone handling procedures and how we communicate service hours to guests. I also regret that the quality of the late-night food did not meet expectations. Even with limited overnight options, the food provided should still be of an acceptable standard. Your feedback about the fried rice and menu suitability has been noted, and we will review both the offerings and preparation process to ensure better quality and consistency. I’m sorry as well for the inconvenience caused by your access card being deactivated prematurely on multiple occasions. This is understandably frustrating, particularly after a long day, and we will investigate why this occurred to prevent it happening again. The issue with the air conditioning in your room is also concerning. Guests should have full control over their room temperature, and it’s clear this was not functioning correctly during your stay. This will be addressed with our maintenance team as a priority. Lastly, I apologize for the poor mobile reception you experienced. While network coverage can sometimes be outside of our direct control, we understand how important reliable connectivity is and will review whether any improvements can be made within the property. Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Novotel Melbourne South Wharf Team

Other web-users rate our hotel

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