Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,672 reviews

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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,672 reviews

TripAdvisor Rating  4.4/5  509 reviews

Customer review rating 2.0/5

Bailey M. Couples - Confirmed reviews ALL

overall everything wasn’t bad room was great customer service was terrible at front desk i also had dinner with my parent sunday night i had to wait on a new steak to be cooked while she ate dunno if it’s language barrier or just simply dumb. wasn’t impressed with the service up at level 5 at all overall the other stuff we spoke to were brilliant.

Dear Bailey, We’re truly sorry that your experience didn’t meet your expectations. Your feedback matters to us, and we’re committed to using it to make meaningful improvements. It’s wonderful to know your room provided the comfort we strive for. Please note that the accommodation was booked under special member’s rate and on arrival, we have been advised that the actual member did not come in to stay. Kindly be advised that this is a breach of the membership. However, we still gave you the leniency to stay with member’s rate with a change of name as we have to account each and every guest for security reason. On a positive note, our team is encouraged by your kind remarks about their efforts, and we’re glad our proximity to local attractions enriched your stay. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Virginia F. Couples - Confirmed reviews ALL

Great stay. Staff are always very welcoming. We love the location of the hotel. Food in restaurant is great. Only issue this stay was the bed- the joining of the two beds was a big dip not comfortable.

Dear Virginia, Thank you for your detailed feedback. We’re delighted your stay with us was enjoyable overall. Our team takes pride in delivering warm hospitality, and it’s wonderful you felt welcomed throughout your visit. We’re also glad you found our restaurant offerings to your liking. That said, we regret the comfort of your bed didn’t meet expectations. Please know we offer a variety of bedding options to suit different preferences, and our team is always happy to assist with any adjustments during your stay. Finally, it’s fantastic you appreciated our central position near key attractions. We look forward to welcoming you back for another memorable stay. We hope to see you again on a future occasion. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 3.5/5

Catherine P. Solo - Confirmed reviews ALL

Located close to convention centre and South Wharf DFO shopping. A little far to public transport. Room was comfortable and clean. However, there were two fire alarms - one at 10pm and one at 8:30 the next morning. For the one at night, there only seemed to be one or two staff members at the hotel and no one seemed to know how to deal with the situation. One even asked me to try and stop guests from trying to go back up to their room from the lobby, which did not fill me with confidence! They seemed understaffed my whole visit and they seriously need to look at their fire alarm protocols.

Dear Catherine, Thank you for taking the time to share your review. We are pleased to hear you found your room comfortable and clean, which aligns with our commitment to ensuring enjoyable accommodations. However, we sincerely regret that certain aspects of your stay fell short of expectations. Our team is dedicated to efficient service delivery and we are reviewing the staffing levels during peak periods to better support our guests. Regarding the fire alarm incidents, we acknowledge the importance of clear emergency protocols and are reinforcing staff training to enhance preparedness. Lastly, we are glad our proximity to key attractions added convenience to your visit. We hope the enjoyable aspects of your stay encourage you to return, where we aim to deliver a seamless experience. We look forward to welcoming you again. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 1.0/5

Amisha N. Friends - Confirmed reviews ALL

It was bad .. it was my birthday that day room was dirty hairs on the floor bathroom tiles was wet fridge wasn’t working and ruined my birthday cake despite informing the receptionist still no one came to check iam a frequent guest but didn’t expected that on my birthday 💔

Dear N., We’re truly sorry that your experience didn’t meet your expectations. Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We are deeply sorry to hear about the disappointment you experienced during what should have been a special occasion. The challenges you faced with the room conditions and amenities fall far short of our usual standards, and we sincerely regret that our team did not address your concerns promptly when alerted. We take pride in our commitment to cleanliness and guest satisfaction, and it’s clear we missed the mark during your stay. Please know that your feedback has been shared with relevant teams to ensure these issues are reviewed and do not recur. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 3.5/5

Rob R. Families - Confirmed reviews ALL

It was a pleasant check-in, and the reception desk gave us an upgrade, but unsure whether we could see the value in the upgrade as it appeared to be a standard room. Going from the ground to the fifth floor reception was fine, and then from fith floor to our room floor was also ok since security was maintained. To be honest, it felt like a conference hotel, and so fast and transient with little happening within the hotel.

Dear Rob, Thank you for your valuable feedback. We are delighted to hear you found our proximity to the Convention Centre and local dining options convenient for your family trip. Your appreciation of the functional room setup and consistent housekeeping standards is truly valued. However, we sincerely regret that some aspects of your stay did not meet your expectations. We take all feedback seriously and will review your comments regarding your room experience and dining facilities to enhance future guest satisfaction. Nonetheless, we are pleased that your check-in process was smooth and that our team could offer a room upgrade. It was our pleasure to ensure your comfort through daily preparations and secure access between floors. We hope to have the opportunity to welcome you back. Kind regards, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,115 reviews 9.2/10 Location
  • 2,680 reviews 8.2/10 Room
  • 2,542 reviews 8.5/10 Service
  • 60 reviews 5.6/10 WiFi
  • 1,129 reviews 8.8/10 Cleanliness
  • 582 reviews 6.6/10 Breakfast
  • 520 reviews 5.1/10 Value
  • 421 reviews 9/10 Vibe

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