Novotel Suites Marseille Centre Euromed Hotel 4 stars

The staff is friendly and responds to every request, the hotel location is fantastic and the rooms are amazingly spacious and very clean. I have been to this hotel many times over the last few years and this time I have noticed a drop in standards. 1- the bedding quality was poor and the bed sheet was too small for the mattress! also there was a plastic mattress cover, which is quite disgusting and horrible to sleep on. 2- As a gold Accor member I was told that the free welcome drink only applied to myself but not to my partner staying in the room with me... never had this in any Accor hotel in my life … 3- the bar area has been downgraded as well - shame as it was a lovely area for an evening drink and some nibbles I really like this hotel, so please bring the standards back up! Thank you.

All staff very efficient and friendly.

Convenient location, with good amenities. A good relaxing break

Centrally situated in a vibrant arrondissement the hotel offers a fantastic view on the ferry terminal and the Mediterranean depending on the room. The personnel is extremely polite and helpful . Fantastic breakfast and trams opposite the entrance. All in all a fantastic experience

Very helpful and efficient manager, reception and staff Choice of breakfast should be improved

Location is good. My husband and I stayed with you but were disappointed with The welcome drink I was amazed as only received one drink, first Accor Hôtel to ever do that. Breakfast everything was paper and plastic cutlery so did not bother with breakfast. Even in our room paper cups.

The staff were helpful, the bed was comfortable, the breakfast was good.

Excellent service, professional, kind, flexible Quality room with space, confort, clean and great pressure for bathrooms

Good hotel and friendly staff.

This Novotel falls between a classic one-room four star hotel and an "apartment hotel", in that it has relatively large rooms that can be divided by a moveable screen, and a "kitchen corner". This kitchen corner offers a work surface with a small sink and water tap, a kettle, a refrigerator, a microwave oven and a capsule coffee machine. There is also a larger than usual table. Taken together, these make it possible to prepare a light meal (such as a continental breakfast or a salad) and perhaps even to heat up a microwaveable pre-packaged meal (on sale on the ground floor). We found it ideal for preparing a breakfast to suit our own tastes and for a light lunch. It would not have been practicable to cook a family meal, as one might do in an apartment hotel. One slightly negative note is that our two-person room was supplied with coffee and tea for only one person. We were given more when we asked, but we felt that it should have been automatic (and that someone ought to have noticed that we never touched the accumulating mineral waters and potato crisps - or "chips") The hotel staff were very welcoming, helpful and cheerful. They were happy to tolerate my speaking French and to converse in English when necessary. This is not universal in Marseille. Our particular thanks go to Bertrand who both gave us important information before we arrived and helped us out when we had to make last-minute arrangements because our homeward flight was cancelled after we had checked out of the hotel. There is a tram stop right outside the hotel, with very frequent services to the city centre. There are also bus stops for other destinations within a 5 minute walk. The public transport service offers unlimited local travel tickets valid for 24 or 72 hours. These make excellent value and remove the hassle of buying a ticket every time you want to go somewhere, and the question whether it is worth taking a bus or tram for any journey. Within a 5 minute walk there are also two indoor shopping centres: Les Docks and Les Terraces des Docks. These have many popular retail brands (Monoprix supermarket, Printemps department store, Hugo Boss, etc.) as well as specialist boutiques and a range of cafes and restaurants. You can find there a very good meal, from crepes to plateaux de fruits de mer without having to go into the city centre. We would certainly stay here on our next trip to Marseille.

it's quite close to our customer's office, convenient for our meetings. There are many restaurants around. but kind of far from old port. spacious room, but the toilet is too small.

we have a nice stay at your hotel, food could be better.

Accueil / Prestations impecables

comfortable, efficient, coffee in the bedroom

good value for price with comprehensive staff