Novotel Suites Montpellier Hotel 4 stars

nice room... unfortunately a bit noisy breakfast was dissapointing...

All generally good but a few issues need to be sorted

No real welcome at the reception, lift was broken for 4 days and we had to wait for either 15 min or take the stairs with a pram and a 2 year old , our room was at the 4th floor. No access for prams available at the entrance!

All amenities close by and a short walk into historic centre

Horrible room, stained carpets, smelt of previous guests along the whole floor of cigarettes. The whole floor needs refurbishment. There was a girls shaver in the shower left from the previous guests and blood on the pillow !

The hotel was looking on the pictures but the reality was disappointing. The reception, the corridors, the elevators and the parking area need to be fully refurbished. The room itself is ok but I expected a much better standard for the value.

Great

The new suits are beautiful and practical. Thank you for removing the baths with the old very un useful showers. All is perfect. Thank you.

Matelas d’un super confort

Booking was simple and efficient. The rooms are clean and modern and of a standard normally found in more expensive accommodation. The booking management system could do with some improvement as I was automatically put on a flexible rate when I extended my stay and the increase in price was a big shock. The Hotel staff however were very good and adjusted the rate to stay the same for each day.

The hotel is located in a quite area, not far from the main access road to Montpellier. Rooms are big and quiet and you can find everything around the hotel. The hotel has an indoor parking and public transportation is just outside the door.

The hotel is very old. It hasnt been updated in years. Carpet looks dirty, rooms tiny and equipped with nothing. Totally not what you would expect from a Novotel. I will avoid this chain in the future. We had reserved 3 nights and ended up checking out after one night and moving to a Crown Plaza which lived up to its name.

Rooms are dated and old. Air conditioning (cool air) didn't work meaning the room was very hot when I got back late evening. Had to open the window. Breakfast is below average. Staff are very good though. Will not go back.

Hotel was nice and located in a good location close to town. We enjoyed our stay. Nice swimming pool. Staff was nice and friendly. Welcome drink are only for the person who booked the room and not for all persons on the booking.

I chose this hotel as a stopover to shorten a long car journey. First surprise when I arrived was that the car park was full and I would have to find on street parking. I think it could be stated clearer on their website to pre-reserve parking or to arrive early. Despite checking in on-line I still had a wait to get my room key, which did not work initially so had to return to reception :(. The room itself was spacious and comfortable however even though I had a suite at the end of the corridor I was constantly hearing doors banging so there is room for improvement on the soundproofing. I arrived late with my two young children so all I wanted to do was to get them some food and off to bed. I was surprised that there wasn't a better offering of reasonably priced snacks available. I paid 34Euro for three small frozen pasta dishes. To conclude, if you are just staying a night and have already eaten this hotel is a good option.