Mercure Montpellier Centre Antigone Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 380 reviews

Mercure Montpellier Centre Antigone Hotel - Image 1
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Mercure Montpellier Centre Antigone Hotel - Image 4

Description

Our accommodation(s)

Hotel location

Mercure Montpellier Centre Antigone Hotel

285 bld de l'aéroport, International-Antigone
34000 MONTPELLIER
France

GPS:43.608853, 3.89417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  380 reviews

TripAdvisor Rating  3.5/5  758 reviews

Good stay

Customer review rating 4.5/5

Hp L. Business - Confirmed reviews ALL

All was very good (reception, location, room). I will come again !

Really bad rooms from 1960's

Customer review rating 0.5/5

A D. M. O. A. F. 2. Y. Business - Confirmed reviews ALL

We had a workshop in your hotel and I signalled in advance that I am Diamond status. Not even a Privilege room available on arrival for 3 nights. The carpet was stained, really really old. Same for the bath room and the painting.] The closet was full of dust. The only positive of the hotel was the friendly staff. The price was really very high given the rooms and service. Bfast was ok

Madame C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Montpellier Centre Antigone. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Sachez qu'étant complets sur ces dates, nous n'avons malheureusement pas été en mesure de vous surclasser, cela aurait été avec plaisir si l'occupation de l'hôtel nous l'aurez permis. Soyez assurée que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Angélina Réceptionniste

Horrible stay, clearly not worth of Accor standards

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

From the unfriendly receptionist to the extremely outdated and dirty hotel rooms and hotel in general we had a very bad experience in Montpellier! 150€/night for this is simply unacceptable! Upon arrival they told u the restaurant acceptes orders until 9.30pm so we presented ourselves at 9.20pm and the person very rudely turned off the lights and told us to leave as it was closed! My previous experiences in Accor hotels were great so I thought this was a respected quality standard but I was clearly wrong! Too bad

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unsatisfactory experience you had during your stay at our hotel. Your comments have been taken very seriously, and we are deeply disappointed to hear that we fell short of your expectations. First and foremost, we extend our sincerest apologies for the demeanor of our receptionist. Providing friendly and welcoming service is paramount to us, and it's clear that we failed to deliver in this regard. We will be addressing this issue with our staff to ensure that all guests are treated with the warmth and respect they deserve. Regarding the condition of our rooms and the overall cleanliness of the hotel, we are truly sorry for any discomfort or inconvenience this may have caused you. Maintaining a high standard of cleanliness and upkeep is of utmost importance to us, and we will be conducting a thorough review of our housekeeping procedures to address any deficiencies. Additionally, we apologize for the misunderstanding regarding the restaurant hours. It is unacceptable that you were not able to place an order as advertised, and we understand how frustrating this must have been for you. Rest assured, we will be reevaluating our communication practices to ensure that all information provided to our guests is accurate and clear. We deeply regret that your experience with us did not meet your expectations and that it has tarnished your perception of our brand. We value your loyalty as a guest, and we are committed to making the necessary improvements to regain your trust. If you would be willing to provide us with further details about your stay, we would greatly appreciate the opportunity to address your concerns directly. Please feel free to reach out to [contact information] at your earliest convenience. Once again, we apologize for the disappointment you experienced and thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely, Front desk.

Nice Stay (as always)

Customer review rating 4.5/5

Patricia Families - Confirmed reviews ALL

We stayed for 8 days at the hotel and the service was as usual excellent. They really do exceed themselves in service and the only real question is the evening restaurant which, when you consider Montpellier City Centre is in walking distance is of no consequence at all. Breakfast is always good. Would always recommend.

Dear Patricia, Thank you for taking the time to share your feedback regarding your recent 8-day stay with us. We are thrilled to hear that you found our service to be consistently excellent throughout your stay. It's wonderful to know that our team went above and beyond to ensure your comfort and satisfaction. Delivering exceptional service is always our top priority, and we are delighted that we were able to exceed your expectations in this regard. We appreciate your positive comments about our breakfast offerings. It's great to hear that you enjoyed starting your day with us and found our breakfast to be consistently good. Regarding the evening restaurant, we understand your perspective and thank you for your understanding. Indeed, being located within walking distance of Montpellier City Centre provides our guests with a wide range of dining options to explore and enjoy. Thank you for your recommendation, it means a lot to us. We are grateful for your support and looking forward to welcoming you back in the future for another memorable stay. Warm regards, Angélina - Front desk

Good location and good cost

Customer review rating 1.5/5

Na Business - Confirmed reviews ALL

booked 3nts stayed 2nts dues to temperature and noise in room

Thank you for sharing your experience. It's great to hear that you found the location of the accommodation to be good, and the cost was reasonable. However, it's unfortunate that you had to cut your stay short due to issues with temperature and noise in the room. If there's anything specific you would like to address or if you have suggestions for improvement, it might be helpful to communicate these details with the hotel management. They may appreciate your feedback to enhance the overall guest experience. Despite the challenges you faced, we hope your next accommodation meets all your expectations, and you have a more comfortable and enjoyable stay. If there's anything else you'd like assistance with or if you have further comments, feel free to share. Best regards, Front desk

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Other web-users rate our hotel

  • 141 reviews 8.5/10 Location
  • 337 reviews 4.7/10 Room
  • 260 reviews 8.4/10 Service
  • 5 reviews 8.6/10 WiFi
  • 126 reviews 2/10 Vibe
  • 121 reviews 8.5/10 Breakfast
  • 102 reviews 2.9/10 Cleanliness
  • 74 reviews 3.1/10 Amenities

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