Dear michael p., Thank you for taking the time to tell us about your experience at the Pullman Montpellier Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have the pleasure to inform you that our establishment is going to be totaly renovated this winter. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the hole Pullman Montpellier Team

Dear Ines Alix Eleonore Marianne Q., We very much appreciate your comments regarding your stay at the Pullman Montpellier Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François Besnard, Quality manager