Overall very good some TLC required to rooms and hall ways carpet only fit for th bin our shower door did not function properly just about a 4 Star only because of its location restaurant and bar staff were friendly and attentive, The reception staff could do with retraining not a bit helpful. But overall it was a pleasant stay.

Good point: the staff is friendly and helpful Negative points ( i was room 223): - the room needs to be modernized (bathroom, at the entrance please remove the curtain and install a proper door in the wardrobe) - the parking smells very badly

The room I was given was in a very poor condition, not all equipment was working as expected, fx light, coffee machine . it was not possible to heat up the bathroom. the breakfast was limited and lacking food some days

Old room, not at 'Mercure Level'. Not good relation price/quality

Everything was great except your choice of "pillows". Gives the hotel a "we don't care" attitude. Get real pillows and you have my 10.

Accor prides itself in covid measures to protect clients and staff, but at this hotel staff ride in client elevators with trolleys and cleaning staff with masks not covering their faces and all the time there is a service elevator. We went for bread and then could not get back into the room and had to go down to the reception, there was no explanation available for this. The breakfast room is too small for all the clients to have breakfast safely under covid rules.

The room itself was quite old, as well as the parking which allows only cars up to 180cm. Unfortunately the staff member could not even recommend us another parking. Breakfast was well done.

old and not properly finished rooms. quite small room for having your breakfeast.

The hotel is really hard to locate and the existence of another Mercure hotel nearby adds to the stress levels.

Last minute booking for business as usual Very disappointed by the condition of the hotel Reception area is .. worn out to say the least Carpeting is filthy everywhere Rooms are old , dirty ( mold in bathroom )soft flooring Very noisy ( single pane windows ) and a very strong chemical smell/ perfume in my room. Amenities in room are few ( toiletries .. none . electric keetle does not work ) Elevators are like the rest . Due for refit ! Luckily the staff was very graceful and nice and breakfast was good

The hotel is rundown, dirty and the staff are not kind. Over priced for the quality.

The comfortable restaurant and bar shown on the web site were both closed for the duration of our stay. We were told the closure was seasonal, which means it wasn't unexpected, so the web site is deliberately misleading. The substitute for both the restaurant and the bar was an area called 'The Terrace', consisting of a scruffy outside area and the small breakfast room with flimsy paper table mats that doubled as menus.

A fantastic hotel - we stayed during the record heatwave and the room AC was the best ever. quiet and cool ! great breakfast and central location. There was renovation work but that didnt annoy anyone

I would recommend this hotel to anyone staying in Montpellier. The location is great, the only drawback being that because of the tram tracks it is not always easy to find the way. The staff were very nice and helpful. Thanks to my platinum status I got an upgrade to a privilege room even through he hotel was apparently full. Great rooms and great accommodation.

Stayed here twice now, both times staffs have been verv friendly and helpful Rooms are cleab answer reasonably spacious. Free WiFi wirked wellwand breakfast was fine. Easy to get to from Airport. Close to city centre as well.