Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,511 reviews

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Novotel Cardiff Centre - Image 1
Novotel Cardiff Centre - Image 2
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Novotel Cardiff Centre - Image 4
Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with Queen bed

Photo out of - Superior room with Queen bed

Enjoy modern decor and Comfort Queen bed, en-suite bath or shower, 55" LED TV, Free WIFI access, hairdryer, iron, laptop safe, tea/coffee. Up to 2 people. One of the great things about this is that not all the rooms are the same size

Max. number of persons
2

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Tv Facilities

  • Children's TV Channels
  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 1 x Queen size bed(s)
See availabilities

Relax and focus in our Executive rooms with Nespresso machine, 55" TV, premium bath amenities, bathrobe, slippers, free Wi-Fi, and bottled water. Accommodates 2 adults + 2 kids. Room sizes and layouts may vary.

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet

Tv Facilities

  • Children's TV Channels
  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Studio Suite with Nespresso machine, 55-inch TV, premium bath amenities, bathrobe, slippers, free Wi-Fi, mini fridge and bottled water

  • Views:

    Patio

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
See availabilities

Suite room with Queen bed, with Nespresso machine, a suite bath or shower, premium bath amenities, bathrobe, slippers, sofa bed, work area, free view 55-inch LED TV, complimentary WIFI access, hair dryer, iron, safe, mini fridge and tea/coffee.

  • Views:

    Patio

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
See availabilities

Spacious and elegantly designed, our suite includes a bedroom and living room. It offers unparalleled facilities, ensuite bath and shower, free WIFI, Nespresso coffee machine, mini fridge, bottled water and Speaker system.

  • Views:

    Patio

  • Most of the accommodation:

    Balcony or Terrace or Dining room / area or Additional living room / area

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Free movies/video
  • Music TV channels
  • ChromecastAdditional charge
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
See availabilities

Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telephone
Fax +44 29 2048 1491
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 138 rooms
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Video game area
  • Board games available
  • Indoor playground for children
  • Play area

Well-being

Inbalance Wellness by Novotel.

  • Covered
  • On site

Inbalance Wellness by Novotel

  • On site

Sports and leisure

Sailing

  • Nearby

Jogging track

  • Nearby

Boat excursions

  • Nearby

Kayaking

  • Nearby

Skating rink

  • Nearby

Squash court

  • Nearby

Football

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 125 parking spaces
  • Parking opened 24/7

  • Parking pricing: 28.72 € 24 GBP Per day

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

THE CUSTOMS SHED CARDIFF

Photo out of - THE CUSTOMS SHED CARDIFF

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Cooking style
Other cooking style
Capacity
80
Accessibility
Accessible service
CF10 4RT Cardiff, United Kingdom
Telephone +44 29 2047 5000

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Credit card

Accommodate food

  • Children menu
  • Vegetarian menu

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Absorb the lively atmosphere in our hotel bar. You will find an enticing selection of beers, wines and cocktails served by our friendly staff. It is the perfect place to unwind or enjoy an evening of entertainment, including live music.

Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.

We have a heated 15M pool, jacuzzi, sauna and steam room - all complimentary to guests.

Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.

For your special day, our hotel offers an ideal setting and attention to every detail. Our imaginative team excels at translating dream into reality. Bring us your vision and consider customized suggestion for flowers, tableware, decor and menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,511 reviews

Customer review rating 2.0/5

Aileen A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the room and the additional £20 payment mentioned, having reviewed our reservation records, we can confirm that your booking was for a Superior Room without a sofa, as also stated on your booking confirmation. Unfortunately, we have been unable to find any record of an additional charge for a room with a sofa, and therefore cannot verify this payment based on the information available to us. We are also sorry to hear that the issues reported during your stay were not resolved and that you did not receive an update from our team. This is certainly not the level of communication and service we aim to provide. Furthermore, we regret that your dining experience was disappointing, particularly regarding the quality and preparation of the meals served. Your comments will be shared with our team for further review. Thank you again for your feedback. We take all guest comments seriously and will use them to identify areas where improvements are needed. Kind Regards, Barbara Novotel Cardiff Centre

Customer review rating 3.0/5

Ann B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. First and foremost, please accept my sincere apologies for the confusion caused by the messages you received prior to your arrival. Unfortunately, these messages were triggered due to a system error and did not reflect the actual status of your reservation. Your booking remained valid for the evening of your arrival, and there was never any issue with your room availability. Regarding our arrival enquiries, I would like to clarify that contacting guests to confirm their expected arrival time is part of our standard operational procedure, allowing us to prepare for arrivals and ensure a smooth check-in experience. However, I fully appreciate that, given the incorrect automated messages you had already received, the lack of clarification from our team only added to your concerns. I am equally disappointed to read about your experience in our restaurant. This is certainly not the level of hospitality or customer service we aim to provide. While I am pleased that Anthony was able to turn the situation around through his professionalism, kindness and attentive approach, I sincerely regret that your initial interaction with our restaurant team fell short of expectations. I am, however, pleased to know that you found your room clean and comfortable. Please be assured that your comments have been taken seriously and will be addressed with the relevant team members to ensure that appropriate attention is given to the matters raised. As an Accor member, you are entitled to feel welcomed, valued and well looked after whenever you choose to stay with us. I am sorry that on this occasion we did not deliver the experience you rightly expected. Thank you once again for bringing these matters to my attention. We genuinely appreciate your feedback, as it helps us identify areas where improvements are needed. Kind regards, Barbara Novotel Cardiff Centre

Customer review rating 1.0/5

Andy M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We regret to hear that your experience did not meet your expectations, particularly regarding the condition of your room and the breakfast quality. Your comments will be taken into consideration as we continuously strive to improve our services. Kind Regards, Barbara Novotel Cardiff Centre

Customer review rating 3.0/5

Paul R. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments on the positive aspects of your experience, including the quality of the room and the pool facilities. However, I would like to address the concerns you raised. We regret that the temperature of the sauna and steam room did not meet your expectations, and we will be reviewing this matter with our maintenance team. Regarding the cleanliness of the dining area, we value your observations and will remind our staff of the importance of maintaining a tidy environment for all guests. It is our priority to ensure that our guests enjoy not only a pleasant atmosphere but also attentive service. We are pleased to hear that our staff made a positive impression on you. Your willingness to stay with us again is appreciated, and we hope to provide you with an improved experience in the future. Thank you once again for your valuable input. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 4.5/5

Andrew J. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding our location and the excellent service from our staff. We appreciate your comments about the room condition and are glad to hear you enjoyed the food at the Customs Shed restaurant. Your insights are valuable to us. Best regards, Barbara Novotel Cardiff Centre

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the room and the additional £20 payment mentioned, having reviewed our reservation records, we can confirm that your booking was for a Superior Room without a sofa, as also stated on your booking confirmation. Unfortunately, we have been unable to find any record of an additional charge for a room with a sofa, and therefore cannot verify this payment based on the information available to us. We are also sorry to hear that the issues reported during your stay were not resolved and that you did not receive an update from our team. This is certainly not the level of communication and service we aim to provide. Furthermore, we regret that your dining experience was disappointing, particularly regarding the quality and preparation of the meals served. Your comments will be shared with our team for further review. Thank you again for your feedback. We take all guest comments seriously and will use them to identify areas where improvements are needed. Kind Regards, Barbara Novotel Cardiff Centre

Customer review rating 3.0/5

Ann B. Couples - Confirmed reviews ALL

I received two concerning messages while en route to the hotel in Cardiff. 1st stated “we hope you enjoyed your stay” etc. inferring we had already checked in. I checked my reservation and confirmed it was in fact for that evening. I sent a message to inquire whether our reservation was still available but received a message informing me “a friendly reminder that check out time was 12.00” inferring we had not checked out. I sent 2 more messages over the next hour to the hotel requesting confirmation of our reservation, with no reply. We arrived at the hotel and spoke to the gentleman at the front desk. I expressed my concerns that the hotel were under the impression that we had already stayed & was required to check out. I was met with a curt dismissal, no explanation & informed that he “just seen my message & hadn’t had time to reply”. I expressed my concerns again & was told that I was there now & the room was ready. Not the welcoming I expected as an Accor member…. We later went into the restaurant for dinner and waited to be seated, no staff approached us so we went to the bar area. A older male went behind the bar and we were ignored by him while another male was serving another person. My partner asked him if we needed to be seated, find our own seats & how to order. The male flicked his hand over the menus on the bar & told us to find our own seats. We found him rude & arrogant when he was asked to pour us our drinks as well. Another male entered the restaurant area from the kitchen & he came to our table. Explained our recent interaction with this male and he apologised profusely. He introduced himself as Anthony & he could not have been more polite, engaging and helpful. The room was clean & comfortable. As we left the next morning, the same male was at the front desk so I just put the keys in the drop box as I did not want to engage with this person again.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. First and foremost, please accept my sincere apologies for the confusion caused by the messages you received prior to your arrival. Unfortunately, these messages were triggered due to a system error and did not reflect the actual status of your reservation. Your booking remained valid for the evening of your arrival, and there was never any issue with your room availability. Regarding our arrival enquiries, I would like to clarify that contacting guests to confirm their expected arrival time is part of our standard operational procedure, allowing us to prepare for arrivals and ensure a smooth check-in experience. However, I fully appreciate that, given the incorrect automated messages you had already received, the lack of clarification from our team only added to your concerns. I am equally disappointed to read about your experience in our restaurant. This is certainly not the level of hospitality or customer service we aim to provide. While I am pleased that Anthony was able to turn the situation around through his professionalism, kindness and attentive approach, I sincerely regret that your initial interaction with our restaurant team fell short of expectations. I am, however, pleased to know that you found your room clean and comfortable. Please be assured that your comments have been taken seriously and will be addressed with the relevant team members to ensure that appropriate attention is given to the matters raised. As an Accor member, you are entitled to feel welcomed, valued and well looked after whenever you choose to stay with us. I am sorry that on this occasion we did not deliver the experience you rightly expected. Thank you once again for bringing these matters to my attention. We genuinely appreciate your feedback, as it helps us identify areas where improvements are needed. Kind regards, Barbara Novotel Cardiff Centre

Customer review rating 1.0/5

Andy M. Couples - Confirmed reviews ALL

Despite location this hotel is now very poor. Our second visit. Room tired and in need of decoration. Safe not working, sink blocked, no fridge. Breakfast cold and made is sick.

Dear Guest, Thank you for your feedback. We regret to hear that your experience did not meet your expectations, particularly regarding the condition of your room and the breakfast quality. Your comments will be taken into consideration as we continuously strive to improve our services. Kind Regards, Barbara Novotel Cardiff Centre

Customer review rating 3.0/5

Paul R. Couples - Confirmed reviews ALL

Room was good, pool was good, sauna and steam room poor as not warm enough. Food and glasses etc left on trolley by our room which people used to put there stuff on. Clattered a lot which disturbed us. Restaurant, although very quiet, used plates, etc, left on various table, not a pleasant sight for other diners. Chef himself had to bring out food as nobody else about to do it. No problem with that but chef has enough to do!! No real issues just a bit slap happy. Staff were all helpful and friendly though. We would stop again as issues experienced were not deal breakers.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments on the positive aspects of your experience, including the quality of the room and the pool facilities. However, I would like to address the concerns you raised. We regret that the temperature of the sauna and steam room did not meet your expectations, and we will be reviewing this matter with our maintenance team. Regarding the cleanliness of the dining area, we value your observations and will remind our staff of the importance of maintaining a tidy environment for all guests. It is our priority to ensure that our guests enjoy not only a pleasant atmosphere but also attentive service. We are pleased to hear that our staff made a positive impression on you. Your willingness to stay with us again is appreciated, and we hope to provide you with an improved experience in the future. Thank you once again for your valuable input. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 4.5/5

Andrew J. Couples - Confirmed reviews ALL

Rooms a little tired but clean staff are excellent. The Customs Shed restaurant food very good

Dear Guest, Thank you for your positive feedback regarding our location and the excellent service from our staff. We appreciate your comments about the room condition and are glad to hear you enjoyed the food at the Customs Shed restaurant. Your insights are valuable to us. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 4.0/5

Sairs G. Couples - Confirmed reviews ALL

Mostly good, tissue holder in bathroom in sink when checked in was dealt with once spoken to receptionist quickly.

Dear Guest, Thank you for your feedback. We are pleased to hear that you enjoyed our prime location and that the issue with the tissue holder was resolved promptly by our team. Your insights are appreciated as we strive to enhance our guests' experiences. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 4.5/5

Lesly H. Couples - Confirmed reviews ALL

We stayed one night to attend a gig at the Arena (the second time we've done this). The hotel has all the usual Novotel features, plus a small swimming pool. We were upgraded to an Executive Room which was very spacious and comfortable. The bathroom/shower looked a little tired, but perfectly functional. Welcome from the reception was very friendly and helpful, especially as it's a bit tricky to find the best walking route back into town, as the area is designed for cars rather than pedestrians. We didn't have breakfast, so can't comment on that.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cardiff Centre. We are pleased to hear that you found our hotel comfortable and enjoyed the amenities, including the swimming pool and the spacious Executive Room. We appreciate your comments regarding the bathroom/shower and understand that it may require some attention. Your observations about the walking routes to the city center are valuable, and we will take them into consideration for future improvements. We are glad that our reception team provided you with friendly assistance as you navigated the area. Thank you once again for your review. We hope to welcome you back for another enjoyable stay in the future. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 3.0/5

Jonathan P. Solo - Confirmed reviews ALL

A 1 night stay, I didn't sleep well, there was a regular whistling sound that occurred for most of the night. Room 313. The room itself was great, decent shower, lots of storage space and comfy bed.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the room to be comfortable and well-equipped. However, we regret that you experienced disturbances during the night. Your comments will be noted for future improvements. Kind Regards, Barbara Novotel Cardiff Centre

Customer review rating 1.5/5

Constanze A. Solo - Confirmed reviews ALL

Friendly staff, BUT tired room, reduced tea/milk/sugar provided on my last day, breakfast needs substantial overhaul - luke warm cooked breakfast, breakfast room freezing cold, no place to enjoy a quiet breakfast, music blarring loudly in lobby and breakfast room at all times, locker rooms tired, no previous info you needed your own lock, sauna not hot at the end of the day, when adults only, would not recommend anyone to book as not got value for money, expensive even

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. I appreciate your kind words about our staff; however, I regret to hear that your experience did not meet expectations. I understand your concerns regarding the room conditions and breakfast experience. We strive to maintain high standards in our offerings, and your observations regarding temperature and ambiance will be taken into consideration. Additionally, I apologize for any inconvenience regarding the locker room facilities and sauna, they are available for renting at our reception. Your insights are valuable, and I will ensure they are communicated to our team for further review. Thank you for your comments, and we hope for the opportunity to serve you better in the future. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 2.5/5

Sonya C. Families - Confirmed reviews ALL

Positives: The room was a good size and the bed was comfortable. The swimming pool was nice but busy. The room was reasonably clean. The bathroom had nice toiletries. Close to city. Negatives: food was terrible which was disappointing considering the cost of it. Room was too hot and we couldn’t adjust the temperature. Swimming pool changing rooms were cold and not very clean. Staff were not particularly friendly.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found the room size comfortable and appreciated the toiletries in the bathroom. However, we regret to learn that your dining experience did not meet expectations, and we understand the importance of quality in our offerings. Regarding the temperature control in your room and the condition of the swimming pool changing rooms, we will take your comments into consideration. We strive to foster a welcoming environment, and your insights regarding staff friendliness are noted. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 2.0/5

Steffan J. Families - Confirmed reviews ALL

We’re big fans and regular visitors of the hotel. We paid for early check-in for our latest visit and traveled down for 11am to make the most of our stay. Unfortunately on arrival we were told all rooms were occupied and had to wait until the normal check-in time. We were told we’d be refunded…but weren’t.

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered regarding your early check-in. Please note that early check-in and late check-out are always subject to availability, even when requested or booked in advance. It is disappointing to hear that your expectations were not met, particularly as a valued regular guest. We understand the importance of timely check-in and the frustration that can arise from delays. Regarding the refund, please reach out to our team directly so we can assist you further with this matter. We appreciate your understanding and look forward to welcoming you back. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 4.5/5

Matthew B. Couples - Confirmed reviews ALL

Friendly staff and great location

Dear Guest, Thank you for your kind words regarding our friendly staff and prime location. We are delighted to hear that you enjoyed your stay with us. Your positive feedback is truly appreciated. Kind Regards, Barbara Novotel Cardiff Centre

Customer review rating 5.0/5

James R. Business - Confirmed reviews ALL

We had an excellent experience staying with you whilst bringing our Youth Dance Company to visit National Dance Company Wales. The hotel was clean, tidy and the staff were extremely friendly and helpful during every interaction.

Dear Guest, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location convenient and our staff to be friendly and helpful. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best Regards, Samina Begum Novotel Cardiff Centre

Customer review rating 5.0/5

Stephen B. Couples - Confirmed reviews ALL

Friendly staff and a comfortable place to stay

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and the staff friendly. It is always our aim to provide a comfortable experience for our guests. Best Regards, Samina Begum Novotel Cardiff Centre

Customer review rating 5.0/5

Nicola W. Families - Confirmed reviews ALL

A family hotel with play area swimming pool and very friendly staff.A very comfortable clean room .Will return

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel welcoming, clean, and suitable for families. It would be our pleasure to welcome you back on your next visit. Best Regards, Samina Begum Novotel Cardiff Centre

Customer review rating 2.0/5

Sam T. Couples - Confirmed reviews ALL

Spa equipment not fit for purpose, lengthily wait for service, parking charges not made clear in relation to guest discount meaning we were over charged and a was refused a reimbursement. Email sent to express this and other issues and we received a quite patronising and dismissive response.

Dear Guest, Thank you for your feedback. We would like to clarify that our parking charges are clearly outlined in the welcome letter provided to guests. Furthermore, our spa equipment is regularly checked and maintained to ensure it remains in good working condition. We are sorry to hear that your experience did not meet your expectations and appreciate you sharing your concerns with us. Kind Regards, Barbara Novotel Cardiff Centre

Customer review rating 2.5/5

Neil B. Couples - Confirmed reviews ALL

Would not stay again. Booked a terrace room. Bathroom dark & tiny with a very wobbly tap on the sink . Towel rail was just a small ring on which bath towels touch the floor and not enough room for 2 bath & 2 hand towels! Bed mattress needs turning, distinct hollows making it uncomfortable. We asked for the code to the side gate but it didn’t work. And when we left the barrier didn’t raise for our number plate so had to go back in. On a positive note the linen was very crisp and clean.

Thank you for taking the time to share your feedback with us. We appreciate you bringing these issues to our attention, as this allows us to inform our maintenance team and ensure the necessary attention is given to them. The side gate will be back up and running, and we apologise for the inconvenience caused during your stay. Our reception and housekeeping teams are always here to assist you 24/7, and we are more than happy to replenish towels, toiletries or anything else you may need at any time. We are sorry that we did not have the opportunity to address these concerns during your visit and that our standards fell short, as this is certainly not the experience we aim to provide. We are, however, pleased that you found your linen crisp and clean, and we hope that you might reconsider staying with us in the future, giving us the opportunity to provide you with the comfortable and enjoyable experience you deserve. Kind regards, - Eilidh Novotel Cardiff Centre Team

Customer review rating 3.5/5

Louise C. Families - Confirmed reviews ALL

Our first room was not suitable as the bathroom was very tired and smelt, but the staff were very helpful and changed our room. They ensured it was made up for 3 and our stay was very comfortable. Great gym and perfectly located for the shops and restaurant.

Thank you for your lovely feedback. We are glad that our reception team could be of assistance in resolving the issues with your initial room and ensuring that your replacement room was comfortable and prepared for your stay. Our team is here 24/7, so please do not hesitate to contact reception if you need anything at all during your visit. We are also delighted that you enjoyed our gym and convenient location for exploring Cardiff's shops and restaurants. We look forward to welcoming you back to Novotel Cardiff Centre in the future! Kind regards, - Eilidh Novotel Cardiff Centre Team

Customer review rating 5.0/5

Fiona W. Friends - Confirmed reviews ALL

I booked this hotel for the proximity to The Utilita Arena, and the parking. Given the reasonable price, I had very low expectations and we usually stay in more expensive hotels however I wasn’t too worried as it was only one night. Well, I’ve paid more than double and not had half as nice an experience as this Novotel. The location was perfect, the parking was perfect, the reception staff were wonderful, the restaurant was superb, the room was clean and tidy, I had THE best night sleep I’ve had in a long time even though I forgot my pillow from home it was great, I just cannot fault the place. We stayed in storm Austin and barely heard a thing, the building is robust and well maintained and I just felt so safe and snug. Will definitely stay again for longer so we have chance to use the other facilities. A special mention to Lit in the restaurant who offered us coffees and brought us pastries while we waited for breakfast. The breakfast was 10/10 as well and very reasonable. Also lovely lady on reception who communicated with me via email beforehand about a special requirement and was even lovelier in real life. So pleased with the whole experience. Thank you Novotel!

Dear Guest, Wow, thank you so much for such a lovely review! It genuinely makes our day to hear how much you enjoyed your stay with us, and we’re so grateful you took the time to share your experience. We’re absolutely delighted that we exceeded your expectations and that you felt so comfortable, cosy and well looked after, even during Storm Austin! It’s fantastic to hear that you loved everything from the location and parking to the room, breakfast and restaurant. A special thank you for mentioning Lit and our reception team! I’ll be sure to pass on your lovely comments, as feedback like this means so much to our team and is a wonderful way to recognise their hard work. We’re especially pleased that we could help with your special requirement and make your stay that little bit more special. Knowing that you felt safe, relaxed and had such a great night's sleep is exactly what we hope for every guest! Thank you again for choosing Novotel Cardiff Centre and for giving us a perfect 100/100! We can’t wait to welcome you back for a longer stay next time so you can enjoy even more of what we have to offer. You’ll always be very welcome! Warmest regards, - Eilidh The Novotel Cardiff Centre Team

Customer review rating 3.5/5

May R. Families - Confirmed reviews ALL

Location was good and staff were polite, but I thought the room smelt of;what I can describe as wet towels and the bathroom worktop was broken and loose.

Dear Guest, first and foremost we would like to thank you for choosing to stay with us and we are grateful to hear that you found our staff friendly and helpful. on that note our team never received feedback during the stay regarding this issue, if we were informed our 24/7 team would be more than happy to assist you and fix any issue that will ensure our standards and your comfort are dually met. we hope you give us the chance to stay with us in future so that we can give you a 10/10 stay. warmest regards -Eilidh Novotel Cardiff Centre

Other web-users rate our hotel

  • 1,162 reviews 8.3/10 Location
  • 1,958 reviews 5.8/10 Room
  • 2,117 reviews 8.6/10 Service
  • 22 reviews 6.5/10 WiFi
  • 906 reviews 6/10 Comfort
  • 900 reviews 6.2/10 Cleanliness
  • 801 reviews 8/10 Breakfast
  • 695 reviews 8.2/10 Pool

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